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Professional Summary

My objective is to provide my outstanding skills in Healthcare all while offering my customer service and companionship to the clients.

Skills

Familiar with medical terminology
Compassionate
Familiar with Microsoft Application

Can type 30-40 WPM

Good organizational skills

Bookkeeping

Data entry

Scheduling

Staff management

Direct patient care

Work History
Primerica Financial Services Licensed Agent | Illinois | January 2016 - Current
  • Educate clients on gaining financial stability.
  • Educate clients on how to purchase insurance properly.
  • Managing teammates.
  • Training teammates.
Manor Care Certified Nursing Assistant | Oak Lawn, IL | August 2018 - November 2019
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Helped residents programming goals and increase their independence.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Supported patients' daily living needs, including feeding and bathing.
Senior Helpers of Chicago Caregiver | Chicago, IL | September 2016 - August 2018
  • Client care in home.
  • Practice ADL's with clients.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
United States Postal Service Rural Mail Carrier | ST. John, IN | April 2014 - April 2017
  • Picked up incoming stock and delivered materials to designated locations.
  • Tracked time spent on assignments each day for productivity reporting.
  • Established long-term customer relationships through prompt and courteous service.
  • Accountable for all parcels and mail.
Aperion Care CNA | IL | January 2012 - March 2014
  • Patient hygiene care.
  • Patient confidentiality and privacy.
  • Customer service.
  • Chart patient care into database daily.
Unity Parenting and Counseling Inc Customer service and Receptionist | Chicago, IL | January 2009 - January 2012
  • Processed LIHEAP applications.
  • Balanced out financials.
Education
Associates Of Arts Business Economics Olive Harvey Community College Chicago, IL | 2019
Certified Nurses Assistant Great Paragon Health Services Inc Chicago, IL | 2012
General Equivalency Diploma Jobs for Youth Chicago, IL | 2009
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Summary
Dependable United States Air Force veteran seeking career opportunities to leverage diverse military and civilian skills. Ability to work effectively in high- pressure environments while providing a high level of responsive customer service. Demonstrated abilities in staff support and leadership, as well as adherence to established policies, standards, and procedures.
Skills
  • Microsoft Office proficiency
  • Strong problem solver
  • Executive presentation development
  • Report writing
  • Meticulous attention to detail
  • Results-oriented
  • Strong interpersonal skills
  • Dedicated team player
Experience
Administrative Manager 07/2011 to Current AIR FORCE RESERVE
  • Serves as administrative office manager to support Organizational Commander and Senior leaders
  • Provides customer service to base personnel
  • Answers large volume of calls and emails
  • Creates weekly presentation briefings; provides on-time statistical analyses of unit's mission readiness
  • Prepares, standardizes, and enforces proper governance on all incoming and outgoing official communications
  • Oversees, prepares, and implements proper administrative guidance on service member evaluation performance reports
  • Coordinates appointments for physical health assessments & dental evaluations in Aeromedical Services Information Management System (ASIMS); tracks and reports service member readiness requirements on labs, immunizations, and occupational health requirements
  • Provided IT support for unclassified and classified networks and maintained and serviced mission critical equipment
  • Process and route awards and decoration packages through MS SharePoint collaborative services
  • Maintain and safeguard official records file plan in accordance with Air Force Records Management System (AFRIMS) Verify top secret, secret, and confidential security clearances in Joint Personnel Adjudication System (JPAS)
  • Designate IT level for unclassified and classified network access
Mail Carrier 07/2009 to 04/2013 U.S. POSTAL SERVICE
  • Delivered regular, accountable mail and parcel packages on assigned routes daily
  • Performed customer service duties
  • Supported staff and operations within the post office as well as on routes
  • Substituted for one or more mail carriers on a daily basis
  • Sorted, processed, and distributed mail to insure on-time delivery daily to customers
Administrative Assistant 05/2001 to 12/2008 U.S. ARMY
  • Provided administrative support in development of logistical plans, policies, and procedures necessary in the logistics areas of supply, transportation, and maintenance
  • Coordinated with customers to ensure desired logistics objectives and schedules are met
  • Collected data, prepared various reports and presentations of logistics stats and readiness
  • Answered a large volume of calls and emails; referred customers to appropriate personnel
Education and Training
Administrative Managment PRESENT Community College of the Air Force
  •  Information Technology
  • Non-Commissioned Officer Leadership Development
  • Airmen Leadership
Partnership for Hospitality & Culinary Excellence 2017 Holyoke Community College
  • Serv Safe Manager
  • OSHA-10; TIPS
  • National Career Readiness
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Summary
Certified Nursing Assistant with four years working in a fast-paced environment handling confidential paperwork, administering medication and providing quality patient care. Hardworking CNA skilled at wound care, mobility assistance, and monitored vital signs. Highly flexible and willing to work all shifts. Fast-learning CNA enthusiastic about working in a hospital or clinic setting.
Skills
  • Medication administration
  • Documentation procedures expert
  • Trained in catheter change and preparation
  • Understands mobility assistance needs
  • Medical terminology knowledge
  • Geriatric treatment knowledge 
Experience
The Terrace at Chestnut Hill Philadelphia, PA Cna/Med Tech 02/2017 to Current
  • Responsibilities include bathing, dressing, grooming, toileting, positioning, mobility and incontinence care.
  • Keeping proper care records, reporting any changes in resident's conditions, interacting effectively with residents, families, and staff.
  • Administered medication to patients.
United States Postal Service Philadelphia, PA City Mail Carrier 07/2016 to 12/2016
  • My job is all but not including, delivering the mail on time, routes or cases all classes of mail in sequence of delivery, reports to supervisor all unusual incidents or conditions relating to mail delivery.
  • Help customers with postal information and provides change of address cards and other postal forms as needed.
Devereux Berwyn, PA Direct Support Professional 12/2013 to 07/2016
  • My duties was to assist patients with daily routines including but not limited to hygiene care, dressing, assist with feeding,and administer prescribed oral medications.
  • Maintain records of patient care, or problems to report and discuss observations with supervisor or physician.
  • Schedule doctor appointment, and assist client in doctors office.
Community College of Philadelphia Philadelphia, PA Receptionist 01/2012 to 12/2013
  • My role as working under the administer were to perform clerical duties including, but are not limited to file and maintain records, answer calls, providing information, and scheduling appointments.
  • Analyze data sheet and create spread sheet.
Education and Training
Certification: Certified nurse aid 2017 Professional Nurses Training, Philadelphia, PA, USA
High School Diploma 2011 Thomas Edison High School, Philadelphia, PA, USA
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Professional Summary
Results driven individual looking for a full time position which my work, experience, skills and education will assist me in every task given. 
Skills
  • Customer service
  • Maintenance
  • Mechanical systems
  • Safety-conscious
  • Project management
  • Commercial driving expertise
  • Knowledge of state roads and highways
  • Accurate money handling
  • Physically fit and agile
  • Excellent sense of direction
  • Fast learner
  • Trip planning
  • Computer-savvy
  • Excellent time management
Work History
Uber and Lyft Driver , 01/2017 to Current
Uber and Lyft Renton , Washington
  • Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
  • Stored passenger luggage and personal items with care for safety and security.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Transported high-value clients with professionalism and discretion.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
Owner , 06/2017 to Current
Hickeys Landscaping Renton , Washington
  • Provided outstanding customer service.
  • Accurately read, understood, and carried out written instructions.
  • Pruned trees, shrubs and hedges using hand pruners and trimmers.
  • Deadheaded annuals and flowering perennials to encourage further flowering and growth.
  • Mowed, weed whacked and mulched planted areas and lawns.
Licensed Insurance Agent, 10/2016 to 02/2017
ASSURANCE Bellevue, WA
  • Calculated premiums and established payment methods for sales.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Finalized sales and collected necessary deposits.
  • Collected all premiums on or before effective date of coverage.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Vice President Operations, 06/2016 to 06/2017
Bounce E House.com Corporation Bellevue , Washington
  • Answered clients' questions about the purposes and details of financial plans and strategies.
  • Explained and documented for clients the types of services to be provided.
  • Maintained friendly and professional client interactions at all times.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Established and maintained over 5 vendor partnerships.
Mail Carrier, 06/2016 to 07/2016
United States Postal Service Seattle , Washington
  • Sorted and placed mail into post office boxes.
  • Assisted customers in completing and submitting forms to update their address or report lost or stolen mail.
  • Distributed mail on foot to residences and businesses.
  • Responded to citizens' complaints and requests for information and services.
  • Responded to all inquiries from the general public in a prompt and professional manner.
Delivery Driver, 03/2016 to 06/2016
Amazon Fresh Bellevue , Washington
  • Verified each delivery against shipping instructions before delivering to customers.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage during transportation.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Verified that vehicle inspection stickers and registrations were current.
Customer Experience Specialist, 08/2014 to 08/2015
Verizon Issaquah, WA
  • Answered an average of 35 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Barista , 06/2014 to 08/2014
Starbucks Bellevue, WA
  • Memorized recipes for 50 specialty coffee beverages and seasonal offerings.
  • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
Education
High School Diploma: 2013
Hazen Senior High School - Renton, WA
Volunteer Experience
Celebration Foursquare Church
Volunteer 
2011 - Current