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Professional Summary
BUSINESS SALES AND MARKETING QUALIFICATIONS
Proven success in prospecting, contract negotiations, and managing full sales cycles. Successful completion of a five-month AT&T Business Sales Leadership Development Program focusing on sales techniques and best practices. Experience in marketing research, strategic planning, promotional planning, and sales planning.
Skills
  • Account and territory management
  • Highly organized
  • Sales pipeline management
  • Marketing strategy
  • Corporate budgeting
  • Team building expertise
  • Strong sales proposal writer
  • Excellent listening skills
  • Effective negotiator
  • Creation of sales comp structures
  • Proficiency with CRM systems
  • Highly competitive
  • Networking skills
  • Interpersonal skills
Work History
Regional Account Director, 03/2018 to Current
Triple Play Communications Austin, TX
  • Responsible for managing and growing Triple Play Communications market footprint in the U.S. Central Region
  • Manage over 100 accounts
  • Meet and exceed monthly sales goal of $480,000 in new contracted business
  • Attend and present at regional sales and networking events throughout the country
  • Project manage large complex onsite technology implementations nationwide
Sales Engineer, 09/2017 to 03/2018
Vertek Corporation Austin, TX
  • Responsible for developing the yearly sales plan and strategy
  • Developed and delivered product demonstrations and presentations
  • Gained customer acceptance by demonstrating cost reductions and operations improvements
  • Attended trade shows and seminars to promote products and learn about industry developments
  • Analyzed and maintained sales forecasting records
  • Responsible for 864K of net new business annually
Account Manager, 05/2017 to 08/2017
Mimecast Watertown, MA
  • Responsible for growing a territory of accounts of 5.24 million dollars in annual spend
  • Target of $220K of new business per quarter
  • Maintain relationships with current customers and continue to build on portfolio of products
  • Complete product demonstrations, cost negotiation, and proposals to CISO level contacts
Account Executive, 09/2016 to 05/2017
Citrix/LogMeIn Boston, MA
  • Responsible for developing new opportunities with net new clients within the majors account organization
  • Maintain $40K-$80K of net new active pipeline per month
  • Research and create new target prospect lists engaging them to create new leads and qualified opportunities
  • Initiate cost analysis, product demonstrations, C level meetings
  • Surpassed annual quota by 20%
Regional Account Director, 11/2014 to 09/2016
Triple Play Wireless Austin, TX
  • Position complex application and mobility solutions to midsize to large and sometimes multinational accounts
  • Responsible for managing and growing business for Triple Play Wireless with the AT&T umbrella of products
  • Tasked to manage all sales activities and projects in the states of Texas and California
  • Responsible for 305K in new sales growth per month
  • Attainment of 130% to plan in business growth for my territory in 2015
  • Attainment of 134% to plan in business growth for my territory in 2016 YTD
Premier Client Group Sales Executive, 04/2013 to 10/2014
AT&T New York, NY
  • Responsible for growing a territory of enterprise level accounts billing 9.5 million dollars in revenue
  • Attainment of 148% to plan in mobility business growth for my module of accounts in 2013
  • Attainment of 113% to plan in mobility business growth for my module of accounts in 2014
  • Responsible for 240K in new sales growth per month
  • Positioned complex application and mobility solutions to multi-national enterprise accounts
  • Experience selling into multiple verticals including financial, construction, law, and advertising spaces
Business Integrated Solutions Account Manager, 02/2010 to 03/2013
AT&T Austin, TX
  • Responsible for growing a territory of small business accounts billing 4.1 million dollars in revenue
  • Attainment of 135% to plan in mobility/wireline business growth for my territory of accounts in 2012
  • Attainment of 156% to plan in mobility/wireline business growth for my territory of accounts in 2011
  • Responsible for 110K in new sales growth per month
  • Generated customer proposals for businesses that include proposed solutions, pricing, and ROI Analysis
Sales, 10/2009 to 02/2010
AT&T Atlanta, GA
  • The Business Sales Leadership Development Program selects top talent from across the country to participate in a five-month, rigorous business to business sales training program
Education
Bachelor of Arts: Economics UNIVERSITY OF ROCHESTER ROCHESTER - NY
Certificate of Management Studies WILLIAM E. SIMON SCHOOLOF BUSINESS AND ADMINISTRATION - ROCHESTER, NY
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Skills
Microsoft Word, Excel, PowerPoint, Access, Photoshop, Gmail, Well Spoken and Outgoing personality,  Comfortable with Public Speaking Works Well Under Pressure,  Exceptional Time Management Skills, Skilled Multi-Tasker
Experience
PSA Airlines September 2018 to Current Flight Attendant
Vandalia, OH

Greeting passengers, helping them find their seats, demonstrating emergency procedures, serving drinks and meals, answering to inquiries, and reassuring and guiding passengers in case of emergency.

PNC Arena December 2016 to September 2018 Club In Seat Server
Raleigh, NC

Customer Service for Fans while working events at PNC Arena as a Club In- Seats server for Carolina Hurricanes home game and North Carolina State Men's Basketball games. As of this season I have also trained many new staff members in the department. Also working catering events at the arena.

Simply Crepes Llc December 2016 to September 2018 Server
Raleigh, NC

Providing friendly service to all guests from the moment they walk in the door until they leave the restaurant. Taking food and drink orders in a timely manner, and making sure that each guest has a great experience when they come to the restaurant. I also am one of the trainers at the restaurant for new staff members.

Boost Fitness Llc April 2016 to November 2016 General Manager
Worcester, MA

Handling employee payroll/ Scheduling of all employees Responsible for all aspects of facility operation Membership Sales/ Maintaining Current Memberships Collecting membership payments Answering and making phone calls Collection calls for overdue membership fees Forming and Managing Corporate Accounts Lead orientation of new members.

Worcester Sharks, Worcester Massachusetts September 2014 to April 2015 Public Announcement Assistant
Public announcement assistant for all Worcester Sharks home game, including script writing Coordinated pre-game festivities like puck drops, national anthem, and on-ice promotions Marketing including website appearance, adding video and editing pictures to draw the fans attention.Marketing and promotion of player profiles and photos, thru personal interviews and website postings Executed loyalty events to optimize our Season Ticket Holders experience.Work on marketing campaigns to promote games and increase ticket sales.Created the text marketing plan to get more people involved with the current text club, as well as grassroots projects.Working community events with the team's mascot.
Block Island Parasail, Block Island Rhode Island June 2014 to August 2017 Secretary
Receiving payments for each of the guests, as well as reconciling income at the end of the day Secretary on the boat dock, answering phones, scheduling both parasail rides and banana boat rides for the guest Fitting all guests for life jackets. Instructing guests on safety requirements on the parasail boat.
University of Vermont, Burlington Vermont December 2011 to January 2012 Marketing & Promotions Intern
Executed all promotions on game days for men's and women's ice hockey and basketball Assisted with the planning preparation and execution of various community events, including teddy bear toss, "rally" against Cancer, reading with students. Organized and executed community events with the University of Vermont men's and women's ice hockey and basketball teams.
Education and Training
Endicott College May 2015 Bachelor of Science: Sport Management Beverly, Massachusetts
International College of Management Bachelor of Science: Study Abroad Manly, NSW, Australia
Skills
Photoshop, Instructing, Marketing plans, Public Speaking, Sales, Scheduling
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Qualifications Summary

Critical Care Nurse with over 2 years of critical care experience. Most recently practiced at a Level I Trauma teaching hospital in SICU/NSCU . Successfully provided care in various critical care units. Honored with several awards from patients and their families. Proactively continuing education to ensure implementation of evidence based practice to provide patients with the best care possible.

Skills
  • EVD/LDD set-up, maintenance, and monitoring
  • Stroke related nursing interventions (tPA, patient education, etc.)
  • Leech Therapy
  • Assists Physicians in emergency procedures
  • Wound-Vac and wound care experience
  • Post cardiac catheterization/PCI care
  • Transvenous pacemaker
  • Team player (i.e. willingness to float to other units when needed)
  • AV Fistula access and care
  • Arterial and Central lines
  • Ventilator care including pathophysiology and troubleshooting
  • Gastrostomy tube and colostomy care familiarity
  • Epic EHR Management
  • Seizure management
Education and Certifications
Bachelor of Science in Nursing (BSN), Nursing 2017 Roseman University of Health Sciences Henderson, NV, United States 4.0 GPA
Bachelor of Science, Healthcare Administration (BSHA) 2014 University of Nevada, Las Vegas Las Vegas, NV, United States 3.7 GPA
Certifications:
  • RN License # RN92968, Nevada. Expires 07/05/2020
  • RN License # RN0, Washington. Expires 7/05/2021
  • ACLS, AHA. Expires 03/02/2021
  • BLS, AHA. Expires 7/17/2021
  • TNCC, ENA. Expires 02/06/2021
  • CCN (Critical Care Nursing). Expires 09/08/2021
  • NIHSS, AHA. Acquired on 05/2018
  • CPI (Crisis Prevention Institute) Certification. Acquired in 2017.
Professional Experience
RN-SICU/NSICU Jan 2019 to Jul 2019
University Medical Center Of Southern Nevada Las Vegas, NV
  • Initiated and implemented care for patients with acute strokes, TBI's, and various other neurological disorders
  • Cared for patients with EVD's and LD's. (i.e. zeroing and calibration, monitoring ICP and CPP, etc.)
  • Identified cognitive functioning, mental status, and physiological processes
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects
  • Coached patients and caregivers on diagnoses, treatment options and medications
  • Collaborated with healthcare teams to develop, implement, and modify individualized plans of care
  • Assisted physicians with examinations, tests, and procedures
  • Collected lab specimens, monitored fluid intake/output, and analyzed and interpreted lab results and cardiac rhythm strips
  • Delivered emergency interventions to stabilize patients
RN-ICU Apr 2017 to Mar 2019
North Vista Hospital Las Vegas, NV
  • Provided highly skilled care for critically ill patients
  • Managed patients with multiple acute and chronic conditions
  • Cross-trained and worked in medical ICU and emergency room
  • Provided independent and collaborative healthcare services, including emergency care, heart care, advanced surgical procedures, and diagnostic imaging
  • Utilized advanced patient monitoring technology and sophisticated medical equipment to provide continuous, and comprehensive care
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
Notary Public Sep 2008 to Jan 2016
Mobile Notary Las Vegas, NV
  • Facilitated signings with clients, including title companies, lenders, and brokers.


Assistant Escrow Officer Jan 2003 to May 2008
Ticor Title Insurance Reno, NV
  • Assisted sellers and buyers with the title and escrow process.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Calculated quotes and educated potential clients on insurance options.
Affiliations
  • Member, ANA (2015-present)
  • Member, AACN (2017-present)
  • Member, APHA (2013-present)
  • Wound Care Champion (North Vista Hospital, 2017)
  • University Medical Center (Level 1 Trauma Center): Department of Nursing Administration & Research. Obtained IRB certification to conduct research on human subjects. Phone: Internship from 2013-2014
  • Volunteer Experience: Advocacy for Respect and Choice (ARC). ARC is a non-profit organization specializing in the rehabilitation and education for mentally challenged adults.2011 - 2012. Long Beach, C.A
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Professional Summary
A results-oriented banking professional with over 15 years in sales and branch management, loan management and general bank operations. Proven producer of sales, meeting 100% customer surveys and 100% mystery shops. As well as plan develop, and executing effective business strategies under challenging market conditions. A high–energy leader/team player with distinctive people skills, excellent communication ability; Bilingual: Spanish and English.
Skills
  • Creative problem solver
  • Strong client relations
  • Quick learner
  • Exceptional communication skills
  • Proficient in cash management
  • Strategic sales knowledge
Work History
Branch Manager, 07/2004 to 04/2009
Wells Fargo Lincoln, CA
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Opened new customer accounts, including checking, savings, and lines of credit.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Assembled in-store marketing displays.
  • Examined checks for identification and endorsement.
  • Handled various accounting transactions.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to all federal and state compliance guidelines for retail mortgage lending.
  • Educated customers on the variety of loan products and available credit options.
Financial Service Representative I, 04/2009 to 08/2011
Travis Credit Union Vacaville, CA
  • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
  • Answered clients' questions about the purposes and details of financial plans and strategies.
  • Trained new team members on applying due diligence procedures and regulatory mandates.
  • Wrote procedures for internal and external auditing purposes.
  • Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
Assistant Branch Manager, 08/2011 to 11/2012
BBVA Compass Roseville, CA
  • Actively recruited and oversaw training for all new branch employees.
  • Developed the annual branch business plan for maximum profitability and effectiveness.
  • Maintained current loan and pricing information on the online banking website.
  • Performed daily maintenance of the loan applicant database.
  • Developed and maintained relationships with local real estate agents.
  • Submitted loan applications to loan underwriter for verification and recommendation.
Notary Public, 01/2012 to 11/2014
Self-Employed Roseville, CA
  • Create and maintain liaison with state agencies to acquire legal papers, stamps, and seals.
  • Ascertain that all stamps, seals, and papers are kept safely under lock and key.
  • Be physically present at occasions that require state approvals such as for lawsuits and property matters.
  • Interview clients briefly to ensure that they understand the mechanics of affidavits and other legal documents.
  • Determine the eligibility of documents and clients' intentions by indulging them in conversation.
  • Verify identification documents such as birth certificates, social security cards, passports, and licenses.
  • Ascertain that the signer is not coerced into signing a document and report any misdemeanors as soon as they arise.
  • Prepare affidavits, depositions and other documents according to set content standards.
  • Sign prepared documents and affix stamps and seals on them in a bid to provide approval.
  • Create and prepare records of items notarized and ensure that they are in correct order for public reference.
Personal Banker II, 10/2012 to 05/2015
JP Morgan Chase Roseville, CA
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Delivered informational sales presentations to potential investors to build symbiotic client relationships.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Achieved proper compliance and accurate executive level reporting.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Adhered to Chase security and audit procedures.
  • Handled various accounting transactions.
Account Service Representative, 06/2015 to Current
SAFE Credit Union Sacramento, CA
  • Identifies market potential by qualifying accounts.Initiates sales process by scheduling appointments; making an initial presentation; understanding account requirements.
  • Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.
  • Expands sales in existing accounts by introducing new products and services; developing new applications.
  • Contributes information to market strategy by monitoring competitive products and reactions from accounts.
  • Recommends new products and services by evaluating current product results; identifying needs to be filled.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes marketing and organization mission by completing related results as needed.
Education
Associate of Arts: English, Florida State University - Albrook, Panama


Associate of Arts: Early Childhood Education, American River College - Sacramento, CA
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Summary

To obtain a position that utilizes my skill set in sales and customer relations with the opportunity for upward mobility.

Experience
Eversmile, Inc. May 2014 to September 2017 Account Executive
Los Angeles, CA
  • Generate new clients through a variety of methods. (Cold calls, referrals, networking at conferences)
  • Maintain relationships with active accounts
  • Prepare and submit bi-weekly reports (sales statistics, lead generation, prospective meetings) to top level management superiors
  • Regularly attended Southern California networking events for the dental market
  • Identify new business opportunities 
Ecoclean USA, Inc. May 2014 to January 2016 Account Executive
Los Angeles, CA
  • Participate in weekly sales meetings to increase sales moral and discuss sales statistics
  • Maintain CRM
  • Attend all orthodontic and dental trade-shows/conferences throughout the U.S. market
  • Involved in the strategic market planning for the company's revenue goals
  • Schedule, attend, and present lunch-ins/presentations with different dental offices throughout the Southern California region
  • Building the brand and image via online
  • Created and followed an overall sales call plan, primarily with business owners of medical practices
Project Independence January 2012 to May 2012 Supported Employment Internship
Costa Mesa, CA
  • Performed task analysis of any starting job for client
  • Document all services to comply with applicable regulations
  • Conduct on the job training for new job starts
  • Educate the employer and employees on effective methods of working with the client
  • Maintain contact with job site owners, managers and/or supervisors
ABM Industries: The Resort at Pelican Hill June 2011 to April 2014 Front of House: Operations
Irvine, CA
  • Conduct property tours in coordination with sales department
  • Maintained 5-star service to guests (shown through mystery shoppers)
  • Prepare the check-in and check-out process for corporate groups
  • Worked directly with concierge to arrange guest activities/requests
  • Bell Hop/Transportation/Valet
State of California October 2016 to Current Notary of the Public
Southern California, CA
Education
California State University at Long Beach Bachelor of Arts: Communication Studies: Interpersonal & Organizational Long Beach, CA
  • Minor in Business Administration
Goldenwest College Associate of Arts: Business Administration Huntington Beach, CA
Accomplishments
  • Pelican Hill Employee of the Quarter (3rd Quarter 2012)
  • Forbes Five-Star and AAA Five-Diamond Award Hospitality Team Member (2012 & 2013)
  • Developed strategic and operational sales plans which resulted in 20% increase in overall sales and gross margin
  • Achieved a 45% closing rate versus company average of 25%
  • Retention rate of 90% versus company average of 70%
Skills

Account Management

New Business Development

Strategic Partnership Building

Business Negotiation & Presentations

Building Brand Loyalty

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Summary

I'm a hardworking individual with a professional background in the public safety field related to both the private sector as well as the public municipal district. I'm competent, ambitious and educated with solid time management and interpersonal skills. I also hold strong attributes relating to my previous work experience dealing with high stress, critical situations while simultaneously being a team player whom believes in working together efficiently to accomplish work goals. My professional aspirations are to obtain and build a stable working relationship with an employer that offers me a challenge, while productively meeting work assignments presented by my supervisor. Ideally, I'd like to grow my knowledge base while advancing within the organization in order to build a lifelong career.

Skills
  • Microsoft Word, Excel, PowerPoint, ArcMap
  • Writing/Reports
  • Experience in [GIS/Urban Planning]
  • Experience in [Emergency Management]
  • Critical thinker
  • Professional demeanor
  • Interpersonal skills
  • Teamwork/Goal oriented task
  • Detail oriented
  • Time Management
Experience
09/2019 to 03/2020
Plant Protection Officer General Dynamics Electric Boat Groton, CT

The Electric Boat Plant Protection Department is responsible for the protection of employees, the product, facility and technology that are integral to the defense of our nation. The Plant Protection Organization performs a critical role in supporting the business. Electric Boat Protection Officers are required to perform many varied tasks, including the enforcing of regulations and directives, as they pertain to personnel, visitors and facilities. This includes maintaining access control into and throughout our facilities. Officers patrol or respond to calls for service on the facility by foot, vehicle and watercraft. Additionally, Officers responsibilities include responding to and assessing security alarms or emergency situations, maintaining access control of our internal access points, conducting security checks of our off-site facilities, preserving order and enforcing rules, regulations and directives and maintaining professionalism, while ensuring the highest quality security services in the protection of personnel, property and information.

03/2017 to 09/2019
Driver/Rideshare Uber Inc. San Francisco, CA

Receive electronic notifications for passengers requesting transport via Uber rideshare service. Arrive promptly to rider pickup location and safely transport partie(s) to their predetermined destination. Customer service, baggage assistance, directions etc. Fares occur primarily within Connecticut, some rides to Manhattan and Boston.

06/2013 to 08/2013
Summer Custodial Temp. City Of New Britain New Britain, CT Physically relocate classroom furniture, waxing of classroom and hallway floors, other required school custodial necessities during summer cleaning. 
04/2009 to 06/2012
Public Safety Officer University of Hartford West Hartford, CT Preserves and protects life and property owned or governed by the University. Performs effectively as a Public Safety Officer and executes public safety-related duties in accordance with federal, state and university regulations; completes specialty tasks as assigned; remains abreast of public safety trends to enhance public safety skills and performs other duties necessary to ensure crime prevention of the university. Responds to, investigates and documents all calls for service. Provides emergency medical response when necessary. Provides routine patrol of both on-campus and off-campus University properties. Provides safety services for special events. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.
09/2008 to 04/2009
Emergency Dispatch Operator (Police, Fire, EMS) City of Hartford Hartford , CT Receives oral and written instructions from supervisors.Plans, organizes and performs work according to standardized procedures.Uses a Computer Aided Dispatch System.Receives emergency calls from the public requesting police, fire, medical or other emergency services.Determines the nature and location of an emergency; determines response priorities, and dispatches police, fire, ambulance or other emergency units as necessary and in accordance with established procedures.Receives and processes 911 emergency calls, maintains contact with all units on assignment via radio, and maintains status and location of police and fire units.Monitors direct emergency alarms.Answers non-emergency calls for assistance and routes incoming calls.Enters, updates, and retrieves information from a variety of computer systems including the use of a Computer Aided Dispatch System.Enters and retrieves sensitive electronic data from agencies such as the Connecticut DMV, the National Crime Information Center (NCIC), and COLLECT.Receives and transmits instructions, directions, and other information using clear and coded language.Works closely with other Telecommunicators, police, fire, and medical personnel in a fast paced and rapidly changing environment.
08/2005 to 09/2008
Public Safety Officer University of Hartford West Hartford, CT Preserves and protects life and property owned or governed by the University. Performs effectively as a Public Safety Officer and executes public safety-related duties in accordance with federal, state and university regulations; completes specialty tasks as assigned; remains abreast of public safety trends to enhance public safety skills and performs other duties necessary to ensure crime prevention of the university. Responds to, investigates and documents all calls for service. Provides emergency medical response when necessary. Provides routine patrol of both on-campus and off-campus University properties. Provides safety services for special events. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.
Education and Training
2017
Bachelor of Arts: Geographical Sciences Central Connecticut State University New Britain, CT, United States
Major Concentration, Geographical Sciences with an emphasis in Geospatial Analysis and Urban Planning.
 
Minor Concentration, Criminal Justice.
Activities and Honors
Town of Windsor Locks, CT
Volunteer Firefighter
 
Town of Windsor Locks, CT
Auxiliary Police Officer