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Executive Summary

I am a detail-oriented and enthusiastic young professional with a strong administrative, marketing, and inventory management background. Proven track record in adapting to new industries and consistently upholding company procedures with a focus on maintaining excellent customer and interpersonal relations.

Professional Experience
LEASING CONSULTANT 12/2017 to Current Simpson Property Group Vienna, VA
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues. 
  • Maintained thorough, accurate and compliant property records for internal and regulatory audits.
PURCHASING CLERK 04/2015 to 11/2017 Select 7 Hawaii Honolulu, HI
  • Connected with store managers and product suppliers to orchestrate efficient inventory movements and check on revisions.
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
  • Analyzed competitive prices, products and market-related information.
DIGITAL MARKETING COORDINATOR 09/2013 to 04/2015 Business & Leisure Travel Honolulu, HI
  • Informed customers about sales and promotions in a friendly and engaging manner. 
  • Planned, coordinated and controlled marketing operations of the company.
  • Represented the company at industry meetings and trade shows.
RECEIVING CLERK 06/2011 to 08/2013 NORPAC FISHERIES Honolulu, HI
  • Acted as a liaison between logistics, carriers and customers.  
  • Wrote weekly and monthly global transportation reports.
  • Checked all load-related documentation to ensure that it is complete and accurate 
Bachelor of Arts: Business Administration 2016 University of Hawaii Honolulu, HI
  • Campaigned and elected as Business Senator of Student Government club
Associate of Arts: Marketing 2014 University of Hawaii Honolulu, HI
Office Administration Procedures, Sales & Customer Service, Client Database Management, Project Management, Data Input, Advance Problem-Solving, Adaptable, Interpersonal Communication. 
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Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.I'm also a dedicated customer service representative that is motivated to maintain customer satisfaction and contribute to company success.

  • Client-focused
  • Computer proficient
  • File/records maintenance
  • Collecting
  • Skilled multi-tasker
  • Telecommunications knowledge
  • Financial records and processing
  • Reports generation and analysis
  • Training and development
  • Money management
  • High customer service standards
Host/Cashier May 2013 to Jun 2014
Buffulo Wild Wings West Monroe, La

As a host I had to stand at the door and greet every customer that came through the door and made sure they felt welcomed. As a cashier answered all incoming calls with an upbeat attitude,take orders,and answer any questions customers had.

  • Notified servers after seating parties in section for prompt service
  • Tracked seated guests and available seating using
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival
  • Walked through dining room during service to ensure guest satisfaction
CSR Aug 2014 to Jun 2016
Check Lenders Monroe, La

As a CSR,greeted every customer and process loans. Gather personal information to pull up their accounts.Received payments and renewed the accounts and distribute the money back to the customers.I also had to call and collect money from customers that didn't come back into the store and pay. The results of my good work experience promoted me to manager at another location named Paycheck Loans.

  • Consulted with upset customers to determine best methods to resolve service and billing issues
  • Reviewed customer data to assess current issues and determine eligibility for potential solutions
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Manager Jun 2016 to Apr 2017
Paycheck Loans Monroe, La

As a manager was to lead the store and make sure it's running correctly. Processed loans,answer phone calls and assist customers with their needs and also to collect debt from previous/current customers. I was in charged of all money,emailing,billing,payroll,balancing the store bank statements,filing paperwork,reporting store records,keeping stock of store supplies,handling mail,and training.

  • Evaluated operations trends and made proactive strategy adjustments to maintain alignment between performance and objectives
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Executed new training initiative to improve skills and develop leaders from within
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Civil Clerk Jul 2017 to Jul 2018
Monroe City Courthouse Monroe, La

My duties as civil clerk was to enter police reports in the computer system correctly so they could served to the right location. I processed the mail that came into the courthouse and the mail that was going out.I filed police reports and placed them in the correct location inside the courthouse.I also had customer service when I helped people who needed to file personal reports against other people.

  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures
  • Wrote error-free and professional correspondence on behalf of court system
Assistant Manager Aug 2018 to Jun 2019
Check Into Cash Monroe, LA

As a assistant manager. I made sure the store was going in a good direction with the help of the manager. It required a working team that could get the job done correctly. I had the duties of being a key holder, handling all the cash inside the store, taking care of each customer that walked through the door making sure they received the best customer service. I collected on past due account to avoid the store loosing money and had great phone services.

  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making
  • Dedicated key holder
  • Great in person an d on the telephone customer service
  • Worked with collecting on past due accounts
  • Money handling
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Professional Summary
Certified Nursing Assistant with 2 years experience in a long-term care setting and 1 year experience in a home-care setting. Patient-focused and empathetic caregiver with extensive knowledge of geriatric needs. Desire a position in a clinical setting. Advanced knowledge of Alzheimer's and dementia. Seeking a long term care position. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills.
  • CPR/First Aid certified
  • Feeding assistance expert
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Efficient and reliable team player
  • Committed team player
  • Trustworthy companion
  • Companionship and emotional support
  • Compassionate
  • Compassionate caregiver
  • Adaptable
Work History
Postal Operations - 0161, 03/2004 to 06/2008
United States Marine Corps Camp Lejeune, NC
  • Wrote office job descriptions and directives.
  • Tracked personnel and supplies within the company.
  • Tracked and filed administrative paperwork and personnel folders.
  • Sorted and routed incoming correspondence and messages.
  • Accounted for over $15,500,000 being paid error free to contractors.
  • Maintained 100% accountability and tracking of all assigned equipment, resulting in zero discrepancies, saving the Department of Defense thousands of dollars.
  • Managed over 2,300,00 Pounds of mail were retrograded out to the area of operations.
  • Managed and Supervised 20 subordinates in my command
Certified Nursing Assistant, 12/2010 to 12/2012
StoneRidge Retirement Living Communities, Towne Centre 7 West Park Avenue Myerstown, PA 17067
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Maintained a clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones to and filing
Legal Assistant, 12/2012 to 01/2015
Naval Supply Systems Command 5450 Carlisle Pike PO Box 2050 Mechanicsburg, PA 17055
  • Researched statutes, decisions, legal articles and codes.
  • Worked as a team with attorneys, administrative assistants and fellow legal assistants.
  • Transcribed legal documents and phone conversations.
  • Obtained signatures from attorneys for legal documents.
  • Created weekly, monthly and quarterly expense reports, including employee success and revenue reports.
  • Purchasing of supplies and tracking of office supplies.
  • Managed and processed Freedom of Information Act (FOIA).
In Home Caregiver, 08/2015 to 08/2016
United Cerebral Palsy of Central Pennsylvania 55 Utley Drive Camp Hill, PA 17011
  • Reported any unusual circumstances in the patients' condition or environment.
  • Member in good standing with Nurse Aide Registry.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Assisted with patient transfer and ambulation.
  • Prepared meals.
  • Washed daily laundry and daily cleaning of the home.
  •  Maintained a clean, healthy and safe environment.
Bachelor of Science: Healthcare Administration, Current
Alvernia University - 400 St. Bernardine Street Reading, PA 19607
  • Member of Veterans Club
  • Coursework in Business Administration, Communications and Accounting
  • Coursework in Healthcare Management
  • Coursework in Healthcare Administration    
  • Coursework in Healthcare Systems and Policy
  • Coursework in Community Health Organization and Administration
  • Coursework includes Speech and Communication, Sociology and Psychology
  • Graduation year May, 2018

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Professional Summary
As a college graduate with a degree in Criminal Justice. I am seeking a career that would bring adventure, challenges, satisfaction and the opportunity to work in my field of study, and be part of something bigger. My  goal is to obtain a position in Homeland Security to help protect and assist my U.S government.
  • Service-oriented
  • Event planning and coordination
  • Computer knowledge
  • Natural leader
  • Able to multitask
  • works well under pressure
  • Hardworking
  • Organized and able to prioritize
  • Excellent communication skills
  • Time management experienced
Work History
Hotel Front Desk Agent , 03/2014 to 10/2017
Hilton New York JFK Airport Jamaica , NY

Resolved service-related problems in a timely manner.

Updated team members about changes in hotel products, services, pricing and policies.

Increased hotel revenue, profits and market share through phone sales and customer one on one relations

Assisted various other hotel departments while on call for call outs

Secretary, 04/2012 to 04/2013
Ena's Driving School, Inc. Jamaica, NY

Assisted senior recruiting staff with fairs and recruiting events.

Managed office supplies, vendors, organization and upkeep.

Assisted executives and handling the office day to day work.

Postal Employee, 10/2017 to 12/2017
United States Postal Service Glen Head, NY
Check mail to ensure correct postage and that packages and letters are in proper condition for mailing with no threats to the public

Assist the public in complying with federal regulations of Postal Service and other federal agencies.
Resolving delivery problems, and lost or damaged mail, making appropriate referrals for investigation

Bachelor of Science: Criminal Justice, 2013
John Jay College of Criminal Justice - New York, NY