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I am a detail-oriented and enthusiastic young professional with a strong administrative, marketing, and inventory management background. Proven track record in adapting to new industries and consistently upholding company procedures with a focus on maintaining excellent customer and interpersonal relations.
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.I'm also a dedicated customer service representative that is motivated to maintain customer satisfaction and contribute to company success.
As a host I had to stand at the door and greet every customer that came through the door and made sure they felt welcomed. As a cashier answered all incoming calls with an upbeat attitude,take orders,and answer any questions customers had.
As a CSR,greeted every customer and process loans. Gather personal information to pull up their accounts.Received payments and renewed the accounts and distribute the money back to the customers.I also had to call and collect money from customers that didn't come back into the store and pay. The results of my good work experience promoted me to manager at another location named Paycheck Loans.
As a manager was to lead the store and make sure it's running correctly. Processed loans,answer phone calls and assist customers with their needs and also to collect debt from previous/current customers. I was in charged of all money,emailing,billing,payroll,balancing the store bank statements,filing paperwork,reporting store records,keeping stock of store supplies,handling mail,and training.
My duties as civil clerk was to enter police reports in the computer system correctly so they could served to the right location. I processed the mail that came into the courthouse and the mail that was going out.I filed police reports and placed them in the correct location inside the courthouse.I also had customer service when I helped people who needed to file personal reports against other people.
As a assistant manager. I made sure the store was going in a good direction with the help of the manager. It required a working team that could get the job done correctly. I had the duties of being a key holder, handling all the cash inside the store, taking care of each customer that walked through the door making sure they received the best customer service. I collected on past due account to avoid the store loosing money and had great phone services.
Resolved service-related problems in a timely manner.
Updated team members about changes in hotel products, services, pricing and policies.
Increased hotel revenue, profits and market share through phone sales and customer one on one relations
Assisted various other hotel departments while on call for call outs
Assisted senior recruiting staff with fairs and recruiting events.
Managed office supplies, vendors, organization and upkeep.
Assisted executives and handling the office day to day work.
Assist the public in complying with federal regulations of Postal Service and other federal agencies.
Resolving delivery problems, and lost or damaged mail, making appropriate referrals for investigation