Billing Representative resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Summary

Upbeat and flexible lead Customer Service Representative with 4 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment.

Skills
  • Client relations specialist
  • Administrative duties
  • Team management
  • Conflict resolution techniques
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Scheduling
  • Training and development
  • Interpersonal skills
  • Resolving issues
  • Superior communication skills
  • Employee scheduling
  • Dependable and reliable
  • Adaptive team player
  • Schedule coordination
  • POS systems
  • Payment processing
Experience
10/2018 to Current
Sales Representative Go Go Games Philadelphia, PA
  • Planned and followed through with inventory management for each store
  • Built positive and productive customer connections to drive consistent sales
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
  • Built client base and promoted products to new and existing clients
  • Maintained high productivity by efficiently processing cash, credit, debit payments for customers
  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Helped customers update accounts, sign up for new services and take advantage of special offers
  • Learned roles of other departments to provide coverage and keep store operational
  • Helped customers find specific products, answering questions and offering advice
11/2017 to 11/2018
Lead Customer Service Representative Altitude Feasterville, PA
  • Assisted customers to find appropriate products, answered product questions and provided product solutions
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
  • Helped customers find specific products, answering questions and offering advice
02/2017 to 11/2017
Sales Representative Old Navy Philadelphia, PA

Helped customers select products that best fit their personal needs.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Educated customers on product and service offerings.
Consulted with customers on the latest styles and trends.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Education
2018
Associate of Science Community College of Philadelphia Philadelphia, Pa, US
This resume is created in 7 minutes.
Summary
Years of experience in customer service because I am passionate about helping people achieve their health goals, while maintaining professionalism and humility.
Skills
  • Communication Skills
  • Computer Skills
  • Research Skills
  • Leadership Skills
  • Adaptability Skills
  • Interpersonal Skills
Experience
10/2017 to Current
Security Officer Father Joe's Villages - St. Vincent de Paul Village Family Health Center San Diego, CA
  • Ensure integrity and security of all buildings.
  • Maintain surveillance of Village properties through the use of security patrol all areas of the Village property.
  • Respond to alarms that occur at off-site properties.
  • Control access to all village buildings and property.
  • Conduct crowd control as needed.
  • Provide timely assistance to assure the Safety Village, guests, volunteers, residents and clients.
  • Clear the buildings in case of fire, bomb threat, natural disaster or other emergency alarm.
  • Physically intervene to ensure safety of self and others which could include other types of intervention involving juveniles and acts of violence.
  • Protect the confidential and privileged information of employer or client beyond the terms of employment.
  • Cooperate with all recognized and responsible law enforcement and government agencies within the guidelines of agency policy.
  • Ensure that guests staff, volunteers, residents, and clients conform to all stated rules and regulations.
  • Issue agency citations for parking violations.
  • Report safety hazard and/or violations to a supervisor responsible for safety standards at the Village.
  • Participate in investigations following an incident.
  • Record all incidents occurring during the shift and complete incident reports.
  • Ensure all paperwork in control area is filed properly and that the area is functional and clean.
09/2017 to 10/2017
Security Guard Securitas Security Services USA Inc San Diego, Ca
  • Monitored main gate at facility site for all suspicious activity to ensure no threat to property and clients.
  • Responsible for disarming alarm systems to main building and opening main doors.
  • Monitored visitor guest list issued daily one day badges to visitors and employees who entered the facility without one.
  • Answered questions assist visitors and employees.
  • Answered phones or greet visitors,employees in a professional welcoming manner.
  • Performed clearance checks on first time contractors at site.

08/2017 to 09/2017
Security Guard Allied Universal San Diego, CA
  • Ensure the facility is provided with high quality security services to protect people and property.
  • Report safety concerns security breaches and unusual circumstances both verbally and in writing.
  • Build improve and maintain effective relationships with both client employees and guests.
  • Answer questions and assist guests and employees.
  • Answer phones or greet guest, employees in a professional welcoming manner.
06/2017 to 08/2017
Home Instead SeniorCare Caregiver San Diego, Ca
  • Build meaningful relationship with clients.
  • Provide assistance with activities of daily living.
  • Responsible for meal preparation.
  • Light housekeeping.
  • Assist with bathing.
  • Run errands for clients when needed.
  • Take clients to scheduled medical appointments.
  • Medication Reminders to clients.
  • Complete a daily log activity for the day on clients.
05/2014 to 06/2017
Dream Hair Salon Hair Salon Receptionist San Diego, Ca
  • Responsible for greeting customers in a warm and professional manner.
  • Handle the task of directing clients to the concerned stylist.
  • Perform responsibilities of maintaining the records of clients such as names, phones numbers and address.
  • Handle the task of scheduling appointments for clients as well as make courtesy calls to remind clients of upcoming appointments.
  • Perform responsibilities of handling and maintaining cash transactions.
  • Assist with monthly products counts and communicate supply inventory requirements to the salon manager.
  • Responsible for marketing and selling hair care products to clients.
01/2013 to 04/2014
Billing Account Representative Hanger, Inc SCOPe Orthotics & Prosthetics Inc San Diego, Ca
  • Merged in January 2013.
05/2008 to 12/2012
Billing Account Representative SCOPe Orthotics & Prosthetics, Inc San Diego, Ca
  • Followed up on unpaid claims for all insurance types.
  • Set up Patient Accounts/Encounter visits and entered charges for billing.
  • Answered patient billing questions and addressed patient complaints/Resolve billing problems to keep accounts current.
  • Verify authorization necessary for patients visits and procedures.
  • Handle correspondence from insurance companies regarding billing issues, and Medical/Medicare claims.
  • Identify and corrected any coordination of benefit problems identified on patient accounts.
  • Update patient"s insurance information as necessary.
  • Completed refund request for insurance overpayments and and patient overpayments and confirm claim underpayments/overpayments by analyzing the insurance explanation of payments and insurance contracts.
  • Monitored all delinquent accounts and managed collection.
  • activities, by phone and written statements.
  • Coordinated with customers to answer patient payment plans.
  • Identify and bill secondary or tertiary insurances.
  • Provide quality service to customers.
  • Perform other duties and responsibilities as assigned.
05/2005 to 05/2008
Scope Orthotics & Prosthetics Inc
01/2005 to 01/2008
Front Office Administrator
  • Responsible for Patient Check In, appointment scheduling, insurance verification, obtaining Authorizations.
  • Preparing new patient charts and maintenance of patient records in accordance to Scope compliance policies, scanning and filing patient documents, ensuring complete and accurate information.
  • Manage incoming calls.
  • Providing Financial Counseling for patients, posting patient payments, scheduling patients return appointments.
  • Posting patients no charge visits.
  • Completing a SAR/TAR for CCS and Medi-Cal Authorizations.
  • Obtaining Medicare Documentation, dispensing prescriptions, detailed prescriptions.
  • Perform other duties and responsibilities as assigned.
Education and Training
1992
Diploma Concorde Career Institute San Diego, Ca
1987
Associate of Science: Business Management Taylor Business Institute Manhattan, New York Business Management
1984
High School Diploma Springfield Gardens High School Queens, New York
Skills
scheduling appointments, billing, charts, Communication Skills, Interpersonal Skills, contracts, Counseling, client, clients, directing, Documentation, filing, Financial, insurance, Leadership Skills, marketing, meal preparation, bathing, policies, quality, Research, safety, selling, scanning, scheduling, supply inventory, phones, phone, Answer phones, written
This resume is created in 7 minutes.
Skills
  • Billing and collection procedures expert
  • Resource management expertise
  • Qualified to review denied and unpaid claims and determine necessary action to ensure early resolution. 
  • Windows Operating Systems
  • 10 key skills
  • Calm under pressure
  • Time management
  • Familiar with HIPAA regualtions
  • Organized
  • Active listening
  • Work independently to identify issues and take corrective action. 
Work History
Business Owner, 2016 to 2017
Tina's Tiny Tots Childcare Rocklin, CA
  • Managing groups of various ages and assessing child behavior, needs, and health to determine appropriate teaching style and action.
  • Provide ongoing communication to parents on child progress and needs.
  • Administrative manager who ensures accurate recordkeeping, scheduling, creative daily activities, meal planning.
  • Ongoing state required training that certifies in health and safety, CPR and First Aid.
  • Establish child routines and and offer constructive guidance. 


Senior Billing Representative, 2003 to 2014
Blueshield of California El Dorado Hills, CA
  • Handled invoice billing complaints and discrepancies, issuing credit memos when necessary. 
  • Researched and reconciled customer account/invoices to ensure accurate and timely billing.
  • Account reconciliations that included discrepancies in payments and eligibility. 
  • Assist management in establishing performance metrics.
  • Created and maintained new and existing customer contracts.
  • Researched monthly billing invoices, payments, member eligibility updates, system errors and related issues. 
  • Exceeded monthly production and quality goals each month with 100 percent in quality audits for entire book of business.


Accounts Supervisor, 2001 to 2003
Eye Center Rancho Cordova, CA.
  • Administer patient accounts and office ledgers, including weekly statements.
  • Coordinate billing of patient's insurance.
  • Track insurance aging and billing Inquires.
  • Review employee vacation, sick and time off requests.
  • Provide input on employee reviews.
  • Regulate workload of team members.
  • Supervise OSHA monthly walk through.
  • Patient pre-testing/Exam Preparation.
  • Provide a high level of customer service.
  • Responsible for billing all residents in facilities.


Education
High School Diploma: Foothill High School - Citrus Heights, CA.
This resume is created in 7 minutes.
Professional Summary
I am a friendly, loyal and dedicated individual with ambition to succeed in any given environment. I love to learn and I am always up for a challenge. I excel as a team player, and am more then capable to efficiently work on my own. I am seeking a position that will allow me to further utilize my skills while acquiring new abilities.
Skills
  • Knowledgeable in coding: CPT, ICD-9 and HCPCS
  • Familiar with CMS-1500, UB-04, ADA
  • Proficient in Medical & Dental Terminology
  • HIPPAA Compliant
  • Strong attention to detail
  • Typing & data entry 40+ wpm
  • Proficient with Medical Software Programs: OnBase, EAMS, Medisoft. CompData, MEDITECH, ProTouch, Fluency Flex
  • Proficient in MS Office(MS Word, MS Excel, MS Outlook)
Work History
01/2017 to Current
Health Information Management Clerk Kindred Hospital Rancho RanchoCucamonga, CA
  • Assemble medical charts
  • Maintain data collection and skills acquisition files
  • Process admission and discharge records accurately, and in a timely fashion
  • Transport medical records to and from units within the confidentiality is maintained
  • File laboratory X-ray documents, slips and other information to current chart
  • Performed clerical tasks such as photocopying, faxing, mailing, sorting/distributing documents
  • Review records for completeness, accuracy, and compliance with regulations
11/2011 to 06/2016
Legal and Billing Representative Landmark Medical Management LLC Ontario, CA
  • Crossed reference accounts for duplicates and accuracy
  • Verify patient demographics with attorneys and insurance companies
  • Confirmed hearing dates on calendar
  • Separated EOR\\'s by classification and priority
  • Entered patient information and comments into medi-soft
  • Prepared various appeal letters for insurance companies
  • Assisted Management as needed on special projects
  • Stored completed documents in appropriate locations
  • Located and correct data entry errors, or report them to supervisors
  • Maintained logs of activities and completed work
Education
10/2011
Medical Billing/Health Claims Examining Program:
American Career College - Ontario, CA