Billing Representative resume examples

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Skillful Billing Representative resume

Kimberly Orise
Career Overview

Flexible Customer Service Representative with over 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.

Qualifications
  • Call center experience
  • Inbound and outbound calling
  • Active listening skills
  • Account management
  • Strong problem Solving Ability
  • High Customer Service Standards
  • Clear Communication Skills
  • Attentiveness
  • Attention to Detail
  • Adaptive Team Player
  • Conflict Resolution Proficiency
Work Experience
Mega Energy LLC February 2020 to Current Customer Service Representative
Sugar Land, TX
  • Answering Inbound calls daily
  • Assisting customers with their account & billing inquiries
  • Enrollments & renewals
  • Promptly responding to general inquiries from customers via mail, e-mail and fax
  • Providing accurate and appropriate information in response to customer inquiries
  • Order processing & data entry
  • Other general office duties
Anthem Inc September 2018 to February 2020 Client Service Representative
Houston, TX
  • Answer approximately 80-100 calls daily in a high volume call center
  • Assist medical providers with eligibility and authorization inquiries 
  • Assist members with submitting medical appeals
  • Assist members with their benefit inquiries
  • Assist members with finding primary care doctors & specialists
  • Assist members with scheduling doctors appointments
  • Data Entry
 
Brilliant Energy, LLC August 2013 to August 2018 Customer Service Representative
Houston, TX
  • Answering inbound calls daily via internet phone system
  • Assisting customers with their account & billing inquiries
  • Providing accurate and appropriate information in response to customer inquiries
  • Promptly responding to general inquiries from customers via mail, e-mail and fax 
  • Enrollments & renewals
  • Order processing & data entry
  • Problem solving
  • Payment processing on a secured payment system 
  • Handling returned mail & outgoing mail
  • Other general office duties
Affordable Power & Gas July 2012 to August 2013 Customer Service Representative
Houston, TX
  • Answering inbound calls daily in a high call volume call center
    • Assisting customers with their account inquiries
    • Data & order entry
    • Payment processing on a secured payment system
    • ​Other general office duties
    LTD Financial Services, L.P. April 2012 to July 2012 Collections Representative
    Houston, TX
    • Placed outbound calls to customers daily on an auto dialing phone system attempting to collect the balance due
    • Updated customers financial status information 
    • Received and applied payments to delinquent accounts
    • Assisted customers with their account inquiries 
    • Negotiating & problem solving
      United Recovery Systems March 2009 to June 2010 Collections Representative
      Houston, TX
      • Answered inbound calls daily from approximately 100 account holders
      • Problem solving & negotiating
      • Received and applied payments to delinquent accounts 
      • Created repayment plans based on account holders financial status and repayment abilities 
      • Updated customer accounts with interactions, payments and personal information
      • Data entry
      Education and Training
      Pima Medical Institute 2011 Certificate : Dental Assisting Houston, TX
      • Registered Dental Assistant
      North Star Academy High School Diploma Houston, TX
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      Job-winning Billing Representative resume

      Jeremy Satterwhite
      Summary

      Analytic problem solver with extensive knowledge of generally accepted accounting principles (GAAP), taxation policies, and income tax procedures. Actively working on obtaining CPA license while also pursuing master's degree.

      Education and Training
      Master of Science 2020 Southern New Hampshire University Hooksett, NH

      Completed graduate level accounting classes in audit and taxation

      In process of switching from MACC to  MBA program

      Bachelor of Science: Accounting 2017 Virginia Commonwealth University Richmond, VA
      CPA license Progress Passed FAR, AUD and BEC

      Have nine months left to pass REG before exam scores begin to expire. Currently possess 135 out of the 150 required credit hours needed for CPA licensure.

      Experience
      Project Billing Coordinator 03/2018 to Current AECOM Glen Allen, VA
      • Track daily billing progress via AECOM Billing and Collections Tool
      • Reconcile unbilled balances
      • Work with employees in different disciplines to resolve project specific discrepancies
      • Monitor and assist with facilitation of payments to vendors per contractual terms
      • Provide strong customer service 
      • Maintain an excellent standard of quality on all work performed
      • Utilize ERP software to verify project expenditures
      • Work with state auditor to resolve invoice issues
      Tax Professional 01/2018 to 03/2018 H&R Block Midlothian, VA
      • Conducted research of various tax issues and communicated findings to clients
      • Analyzed financial statements and client documentation in determining appropriate tax treatment
      • Performed future projections to assess how new tax laws would impact a clients tax return next year
      • Ensured the proper credits, deductions, and tax liabilities were applied to tax returns


      Pharmacy Technician 12/2011 to 01/2018 CVS Pharmacy Chesterfield, VA


      • Maintained compliance with HIPPA laws across all job responsibilities
      • Maintained drug inventory levels by ordering necessary medications and supplies
      • Verified deliveries against purchase orders
      • Verified patient data and billing information


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      Experienced Billing Representative resume

      Kaylah Fenton
      Summary

      Upbeat and flexible lead Customer Service Representative with 4 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment.

      Skills
      • Client relations specialist
      • Administrative duties
      • Team management
      • Conflict resolution techniques
      • Meticulous attention to detail
      • Focused on customer satisfaction
      • Skilled multi-tasker
      • Scheduling
      • Training and development
      • Interpersonal skills
      • Resolving issues
      • Superior communication skills
      • Employee scheduling
      • Dependable and reliable
      • Adaptive team player
      • Schedule coordination
      • POS systems
      • Payment processing
      Experience
      10/2018 to Current
      Sales Representative Go Go Games Philadelphia, PA
      • Planned and followed through with inventory management for each store
      • Built positive and productive customer connections to drive consistent sales
      • Promoted memorable shopping experiences resulting in increased customer retention and loyalty
      • Answered customers' questions and addressed problems and complaints in person and via phone
      • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
      • Built client base and promoted products to new and existing clients
      • Maintained high productivity by efficiently processing cash, credit, debit payments for customers
      • Troubleshot and resolved issues with cash registers, card scanners and printers
      • Helped customers update accounts, sign up for new services and take advantage of special offers
      • Learned roles of other departments to provide coverage and keep store operational
      • Helped customers find specific products, answering questions and offering advice
      11/2017 to 11/2018
      Lead Customer Service Representative Altitude Feasterville, PA
      • Assisted customers to find appropriate products, answered product questions and provided product solutions
      • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
      • Drove sales and add-on purchases by promoting specific item options to customers
      • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
      • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
      • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
      • Helped customers find specific products, answering questions and offering advice
      02/2017 to 11/2017
      Sales Representative Old Navy Philadelphia, PA

      Helped customers select products that best fit their personal needs.
      Answered customers' questions and addressed problems and complaints in person and via phone.
      Opened and closed the store, which included counting cash drawers and making bank deposits.
      Educated customers on product and service offerings.
      Consulted with customers on the latest styles and trends.
      Built customer confidence by actively listening to their concerns and giving appropriate feedback.

      Education
      2018
      Associate of Science Community College of Philadelphia Philadelphia, Pa, US
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