High School Diploma,
High School Diploma
2004
Murray High School －
Murray,
UT,
USA
Associate of Science,
Healthcare Administration
2019
Salt Lake Community College －
Taylorsville,
UT,
USA
Still attending
Network Contractor
May 2017 to
Current
United Health Group －
West Valley,
UT
Contract drafting. Help broaden the Medicare Advantage network. Create and analyze data using Excel spreadsheets. Create process improvement manuals within the contracting department.
Admissions Coordinator
Jun 2015 to
May 2017
Sandy Health & Rehab －
Sandy,
UT
Handle all incoming admissions in a timely and efficient manner. Serve as liaison between clinical staff and the community. Expertly plan, coordinate, organize and direct all operations of the admission. Establish and maintain positive relationships with residents, families, health care providers, physicians and the community at large. Organize and assist in leading daily personnel meetings with 15 other department heads. Work with insurance companies to obtain authorization. Evaluate patient information to determine best placement situations. Update and create monthly reports in MS excel, analyzing market and admission trends. Create marketing strategies and tools. Assist and plan marketing events.
Supervisor-Patient Advocate
Jul 2012 to
Jun 2015
Myriad Genetic Laboratories －
Salt Lake City,
UT
I began at Myriad as a Triage Specialist "entry level position". After two years I was promoted to a Patient Advocate and then within a year of being in this role, I was promoted to a Patient Advocate Supervisor. In this role, I launched a new platform in the customer service department. I created annual goals, objectives, and processes that were designed to create more efficiency in the department. I used quantitative and qualitative metrics to measure the effectiveness of my team. Provided thorough supervision for day-to-day operations in accordance with set policies and procedures. Regularly evaluated employee performance, provided feedback, assisted, coached and disciplined staff as needed and motivated the team in order to drive results and improve employee moral.
Self Pay Rep Level II
Jan 2012 to
Jun 2012
Sutter Physician Services －
Salt Lake City,
UT
Made outbound and inbound calls to patients with outstanding medical bills on behalf of Sutter Medical Foundation. Assisted in insurance claims processing to ensure timely filing. Worked with Sutter's Charity foundation to assist patients who were in need of financial assistance.
Medical Billing Specialist
Jun 2008 to
Dec 2011
ABEO-Anesthesia Medical Billing －
Sandy,
UT
Handled all aspects of medical billing, including AR reports, collections and inquiries; Troubleshooting insurance claim irregularities and problems; preparing refunds, payment posting, and appeals; working with providers, insurance companies, and patients; proficient with both Medicare and Medicaid terminology.
Customer Service Representative
Jan 2008 to
Jun 2008
Regence Blue Cross Blue Shield －
Cottonwood Heights,
UT
Provide excellent customer experiences. Responds to inquiries regarding coverage, billing, claims or products. Identified opportunities to cross-sell and assists with attaining agency service goals. Answer inbound and outbound calls from providers, members and other outside medical entities. Quote benefits and give claim status details.