Care Coordinator resume examples

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Skillful Care Coordinator resume

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Microsoft Office proficiency Schedule management 62 WPM High customer service standards Medical Terminology
Business centre associate Apr 2017 to Current
Sears Canada Saint John, NB
  • Provided accurate and appropriate information in response to customer inquiries.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Delivered excellent customer service.
  • Online chat for company website.
Travel Agent Mar 2016 to Apr 2017
Cloud5 Saint John, NB
  • Booked flights, cars, and hotels for American Express platinum members.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Remained confidential and delivered extraordinary customer service.
Client Care Coordinator Jan 2013
Integrity Home Health Services Saint John, NB
  • Setting up daily schedules for caregivers and clients.
  • On-call after hours.
  • Filing, re-organizing filing cabinets.
  • Taking phone calls from caregivers, clients, & potential clients.
  • Key holder.
  • Writing receipts, taking money, company credit card use.
Veterinary Assistant Jan 2008
  • Sussex Animal Hospital NB Administer medication.
  • Feed & tend to sick animals.
  • Clean & sanitize cages.
  • Filing and organization.
Education and Training
High School Diploma, Medical Office Administration 2012 Centre for Distance Education Sydney, NS Medical Office Administration
call center, Credit, Critical thinking, clients, excellent customer service, Excellent customer service, customer service, Filing, Medical Terminology, Administer medication, money, Microsoft Office, MS Office, monitors, Multi-tasking, Organizational skills, organizing, Problem solving, Telephone skills, phone
Additional Information
  • INTERESTS Computers, reading, learning, biking, swimming, sewing
  • VOLUNTEER EXPERIENCE Heart and Stroke Foundation Saint John 2016 *Going door to door collecting donations Community Clean-up 2013(annual) North end Saint John *Organize and clean Bridge street park and surrounding streets

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Job-winning Care Coordinator resume

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Professional Summary

A self-motivated and enthusiastic alternative therapy professional with a positive attitude. Extensive experience in the areas of building relationships and rapport with clients and colleagues.

Holistic healing specialist successful at working cooperatively with clients to identify and address impediments to personal growth and health.

Dedicated Holistic Masseuse who strives to help achieve personal growth and lasting happiness.

  • Knowledgeable in various massage therapy techniques
  • Patient-focused therapy
  • Life energy specialist
  • Focused on consistent, quality care
  • Adaptive to changing environments
  • CPR certification
Work History
Gymnastics Instructor Nov 2016 - Current
YMCA 81 Winter St., Haverhill, MA 01830
  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Brought signs of potential emotional and developmental problems in children to caregiver's attention.
  • Organized small groups of children while transitioning to and from gymnastics area.
  • Engaged with children individually to meet their emotional and physical needs.
  • Planned and led games, lunch time and stretching for groups of 40 children.

Patient Care Coordinator Mar 2014 - Jun 2016
Freedom Fertility Pharmacy 12 Kent Way, Byfield, MA 01922
  • Maintained strict patient and physician confidentiality.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Managed high call volume with tact and professionalism.
  • Updated patient financial information to guarantee accuracy.
  • Identified and resolved patient billing and payment issues.
License of Massage Therapy: Holistic Massage Current
Spa Tech Institute 126 High St., Ipswich, MA 01938
Coursework in Anatomy & Physiology, Swedish Massage, Basic Polarity, Deep Tissue and Advanced Massage; Chair, ROM, Stretching, Pregnancy & Infant, Hot Rocks, Myofascial Release, Positional Release, Hydrotherapy, Event Sports Massage, Neuromuscular, and Oncology. 

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Experienced Care Coordinator resume

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Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Work History
Care Coordinator Scheduler 01/2014 to Current
One Call Care Management - Parsippany Troy Hills, NJ
  • Assessed patients and documented their medical histories.
  • Managed various general office duties such as answering multiple telephone lines, word processing , data entry, completing insurance forms and mailing monthly invoice statements to patients.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Pre-certified medical and radiology procedures.
Team Leader 06/2012 to 01/2014
Berkley College Woodland Park, NJ
  • Mastery of customer service management systems and databases.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Managed call center from initial start-up to full operational status.
  • Met or exceeded service and quality standards every review period.
Micro Center Paterson, NJ
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Associate of Applied Science: Passaic County Community College - Paterson, NJ Top 10% of class Student government representative Emphasis in Radiation Therapy