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Summary

CNA focused on empathetic, patient-focused care. Trustworthy caregiver/ CNA experienced in home, hospital, memory care and Skilled Nursing facility settings.  Highly flexible and willing to work all shifts. Caregiver experience for 4+ years. Work in fast-paced environment handling confidential paperwork, providing detailed charting, and providing quality patient care.

Highlights
  • Certified Nurse Assistant (CNA)
  • Restorative Nurse Assistant (RNA)
  • BLS Provider
  • Med Aid
  • Home Care
  • Hospital experience 
  • SNF experience 
Experience
08/2013 to 05/2014
Intern Pathmaker Internship Escondido, 92029
  • Completed 180+ hours
  • Assisted during orientations and interviews for new Interns
  • Assisted with transferring patients in and out of wheelchairs/bed
  • Assisted with serving meals, snacks and drinks while following patients meal plan
  • Repositioned patients every 2 hours as needed to prevent skin breakdown
  • Vital Signs and Patient Monitoring
  • Assisted with Patient discharges 
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Tended to patients with chronic illnesses.
  • Assisted with ADLs.
  • Provided patients and families with emotional support
  • Participated in the maintenance of safe conditions within the facility and other related areas.
08/2015 to 07/2016
Caregiver Pacifica Senior Living Escondido, CA
  • Observed and documented patient status and reported patient complaints to the nurse on shift .
  • Prepared patient rooms prior to their arrival.
  • Collected urine and fecal samples.
  • Provided transportation, assistance and companionship to clients.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Assisted with ADLs.
  • Provided patients and families with emotional support.
  • Exhibited compassionate care and communication with regard to issues of death and dying.
  • Promoted personal and co-worker safety.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
06/2016 to 08/2016
Certified Nurse Assistant (CNA) Trainee Las Villas Del Norte Escondido, CA
  • Observed and documented patients' status and reported patients' complaints to the case manager.
  • Read and recorded temperature, pulse, and respiration.Completed and submitted clinical documentation in accordance with agency guidelines. 
  • Prepared patient rooms prior to their arrival. 
  • Assisted with adequate nutrition and fluid intake. 
  • Served meals and snacks according to prescribed diets and assisted residents as needed.
  • Directed and assisted patients in prescribed range of motion exercises and in the use of braces or artificial limbs. 
  • Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. 
  • Facilitated games and other activities to engage clients. 
  • Positioned residents for comfort and to prevent skin pressure problems. 
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment. 
  • Kept facility stocked with necessary supplies, equipment and instruments. 
  • Provided necessary supplies, support, and assistance to medical staff and patients for unit specific procedures. 
  • Tended to patients with chronic illnesses. 
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. 
  • Assisted with Activities of Daily Living (ADLs). 
  • Provided patients and families with emotional support. 
  • Sensitive to the needs of geriatric patients. 
  • Comforted patients and provided them with reassurance and encouragement. 
  • Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. 
  • Promoted personal and co-worker safety. Maintained a clean, orderly, and well-stocked environment. 
05/2016 to 12/2017
Caregiver / Med Aid Meadow brook Christian community Memory Care Department Escondido, CA


  • Observed and documented patient status and reported patient complaints to nurse on duty.
  • Read and recorded temperature, pulse and respiration.
  • Collected urine and fecal samples.
  • Assisted with adequate nutrition and fluid intake.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Provided transportation, assistance and companionship to clients.
  • Facilitated games and other activities to engage clients.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Kept facility stocked with necessary supplies.
  • Tended to patients with chronic illnesses.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
  • Assisted with ADLs.
  • Provided patients and families with emotional support.
  • Exhibited compassionate care and communication with regard to issues of death and dying.
  • Comforted patients and provided them with reassurance and encouragement.
  • Participated in the maintenance of safe conditions within the facility and other related areas.
  • Trained multiple new employs. 
05/2016 to 12/2017
CNA/RNA Meadowbrook Village Christian Community SNF Department Escondido, CA
  • The first CNA hired when department first opened
  • Observed and documented patient status and reported patient complaints to Nurse resident is assigned to.
  • Read and recorded temperature, pulse and respiration.
  • Prepared patient rooms prior to their arrival.
  • Collected urine and fecal samples.
  • Assisted with adequate nutrition and fluid intake.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Provided transportation, assistance and companionship to clients.
  • Cleaned and organized patients' living quarters.
  • Facilitated games and other activities to engage clients.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Kept facility stocked with necessary supplies and equipment.
  • Tended to patients with chronic illnesses.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
12/2017 to Current
CNA Private care Escondido, CA
  • Administer patients medication Neb/Inhaler/Pills/Ointments
  •  Documented patient status and reported patient complaints to Nurse
  • Read and recorded temperature, pulse and respiration.
  • Collected urine and fecal samples.
  • Assist with adequate nutrition and fluid intake.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Provided transportation, assistance and companionship to clients.
  • Cleaned and organized patients' living quarters.
  • Facilitated games and other activities to engage clients.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Assist with transferring patient in and out of wheelchairs and adaptive equipment.
  • Kept home stocked with necessary supplies and equipment.
  • Tended to patient with chronic illnesses.
    Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
    Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
  • Performed cath care every shift
  • Assist with PROM exercises every shift 
  • Assist patient with his Bed baths/showers
Education and Training
2023
Bachelor of Science: Nursing Palomar College San Marcos, CA
  • GPA 4.0
  • Concentrating
  • In progress education

2016
Certified Nurse Assistant (CNA) Escondido Adult School Escondido, CA Coursework and professional training to become a certified nurse assistant.
Skills
  • Spanish Speaker 
  • Problem Solver
  • Effective Communicator
  • Committed
  • Professional
  • Punctual
  • Ability To Work Under Pressure
  • Team worker
  • Hard-worker
  • Time Management
  • compassionate 
  • Charting expertise
  • Understands medical procedures
This resume is created in 7 minutes.
Professional Summary

Educated Professional with over 10 years experience as a Customer Service Specialist in a fast-paced, team-based environment.  Reliable with a keen focus on detail and accuracy and able to multitask effectively and efficiently.  I am trustworthy, ethical and committed to working with others in order to reach and exceed the company's goals and expectations.

Skills
  • Advanced MS Office Suite knowledge
  • Strong conflict resolution skills
  • Time management skills
  • Employee training and development
  • Types 40 WPM
Work History
Home Caregiver, 07/2018 to Current
DHS (Division Of Rehabilitation ServicesChicago, IL

• Ensured safety and well-being of each patient in alignment with care plan 

• Transported individuals to medical appointments and other errands  

• Developed rapport with patients to create a safe and trusting environment for care 

• Supervised daily activities and provided assistance when needed

 • Maintained appropriate filing of personal and professional documentation 

 • Administered medication as directed by physician

PSE Mail Processing Clerk, 12/2018 to 01/2019
United States Postal ServicesChicago, IL

• On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items 

• Removed sorted mail from bins or separations and places into appropriate trays or container for further processing or dispatch 

• Prepared work area, ensuring all necessary support equipment and materials, including labels, trays and other containers 

• Entered sort plans and started equipment; monitor flow of mail to ensure continuous feed; and stopped equipment when distribution run or operation was completed

Senior Loan Processor/Rep II, 03/2013 to 08/2017
Enova Financial ServicesChicago, IL
  • Issue loan decision based on company guidelines and protocols
  • Completed audits on new hire accounts and sent follow-up reports to management
  • Recognize, document, and alert management in trends with customer accounts 
  • Acts as point of contact on call-center floor in the absence of management
  • Assist with new hire training
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity
  • Accurately documented, researched and resolved customer service issues
Loan Processor/Rep I, 12/2009 to 03/2013
Enova Financial ServicesChicago, IL
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Processed and verified submitted loan applications
  • Provided follow-up on customer requests
  • Defused volatile customer situations calmly and courteously
Customer Assistant, 07/2008 to 07/2009
AT&TMetairie, LA
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Routinely answered customer questions regarding merchandise and pricing
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
  • Resolved internet service connection issues for customers by asking clear and specific questions
Administrative Assistant, 07/2005 to 03/2008
The Loan CenterChicago, IL
  • Managed various schedules; maintained project calendars and deadlines; scheduled appointments and meetings
  • Supported the major activities of all office operations and administrative processes
  • Worked extensively with the President to implement and achieve organization goals, as well as updating and revising policies and procedures
  • Reviewed residential loan application files to verify that application data was complete and met the establishment standards
  • Submitted mortgage loan application file for underwriting approval
Academic Background
Business Administration, 2001-2002
Kishwaukee College - Malta, IL
High School Diploma, 2001
Simeon Career Academy - Chicago, IL
Certificates
  • Workshop Facilitation - Performance Reviews
  • Train-the-Trainer 
  • Loan Specialist 
This resume is created in 7 minutes.
Professional Summary

Compassionate CNA eager to contribute value through quality patient care and reliability. Driven to utilize 15 years of healthcare experience to contribute to your team in the care staff role.  dedicated to giving  clients comprehensive personal support. Proficient in cooking meals, organizing schedules and updating documentation. Good knowledge of emotional, physical and social support strategies.

Skills
  • Adept at working with special needs children
  • ADL Assists
  • Flexible
  • Maintains confidentiality
  • Articulate and well-spoken
  • Team building
  • Team leadership
  • Professional and mature
  • Independent worker
  • Works well under pressure
  • First aid and safety
  • Care plan assessment
  • State regulations knowledge
  • Patient care
Work History
Caregiver, 01/2019 to 03/2019
Bonaventure LaceyLacey, WA
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces.
  • Documented vitals, behaviors and medications in client medical records.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Stay at home Mom, 11/2013 to Current
SelfLacey, WA
I have a 4 year old Autistic son who I have had the tremendous pleasure of being able to stay home and care for since he was born in 2013. He is now in pre-school and I am ready to re-enter the work force! 
Home Daycare Provider, 11/2009 to 04/2013
Self EmployedMannheim, Germany
  • Instructed children on proper health and personal habits.
  • Established a safe play environment for the children.
  • Dressed infants and toddlers and changed their diapers.
  • Encouraged children to be understanding of and patient with others.
  • Made nutritious breakfasts, lunches, dinners and snacks for the children.
Lead Graphics Specialist, 01/2001 to 01/2006
Hotels.comDallas, TX
  • Reformatting and Uploading Images of hotels onto an FTP Server.
  • Managing communications with hotels and completing contracts.
  • Updating websites for both graphics as well as written verbiage.
  • Win2000, Microsoft office, Citrix, Mail server, Adobe Photoshop 6, 7 & 8.
Education
High School Diploma: 1989
Ball High School - Galveston, TX
General Course Study: 1990
College of the Mainland - Texas City, TX
CNA Certification Procare Academy - Olympia Washington
This resume is created in 7 minutes.
Summary
Recent graduate of a Medical Billing and Coding program trained in ICD-10, looking for an opportunity to apply my education to a job in administrative or clerical work.    Has 7 years experience caregiving in nursing homes and private duty.   As well as 10 years experience in retail.
Skills
  • Customer service mindset
  • Multi-tasking 
  • HIPPA compliance
  • Organized
  • Efficient team player
  • Answer Multi-line Phone system 
  • Great verbal/written communication
  •  Schedule and confirm Patient appointments
  • Detail oriented
  • Basic Knowledge of medical terminology
  • Reliable and dependable employee 
Experience
Silver Leaf In-Home Care Essex, VT Caregiver 05/2015 to 05/2017

 

  • Tended to patients/clients with chronic illnesses such as dementia, Alzheimer's and patients with amputated limbs
  • Observed and documented patient status and reported patient complaints to case manager
  • Assisted with adequate nutrition and fluid intake
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Provided transportation, assistance and companionship to clients
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Organized patients living quarters
  • Facilitated games and other activities to engage clients
  • Positioned residents for comfort and to prevent skin pressure problems
  • Assisted with transferring residents/clients in an out of wheelchairs and adaptive equipment
  • Assisted with ADLs
  • Comforted clients/patients and provided them with reassurance and encouragement 
Education and Training
High School Diploma 2003 Essex High School, Essex Jct, VT
Medical Billing and Coding/Front Office 2017 North Georgia Nusing Academy, Oakwood, GA
Completed Extern Hours for Medical Billing & Coding Program 2018 Guilford Immediate Care, Gainesville, GA, USA
This resume is created in 7 minutes.
Professional Summary
Professionally trained Caregiver with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.
Skills
  • Adult And Pediatric First Aid/CPR/AED certification
  • Excellent cook that can adapt to any diet
  • Patient and caring person who is a reliable caregiver
  • Problem Solver
  • Dedicated hospice care provider
  • Competent in physical assessments
  • Qualified daily living activity assistant
  • Mobility assistance aptitude
  • Dependable and punctual 
Work History
Private Duty Caregiver, 06/1988 to 11/2006
Jane C. Berger Los Altos, California
  • Delivered in-home care to a patient with Multiple Sclerosis.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination.
  • Cooked appetizing and satisfying meals and snacks.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
  • Overseeing medication and prescription usage, appointment reminders and administrating medicine. 
Private Duty Caregiver, 06/2008 to 03/2016
Edith Caldwell Redwood City, California
  • Provided special care for patient with dementia.
  • Obtained information about clients medical history, drug history, complaints, and allergies.
  • Maintained a clean, healthy and safe environment.
  • Assisted in carrying out basic medical procedures each day for the patient based on medical instructions.
  • Provided companionship and engaged patient with games, crafts, cooking, music, reading and other activities.
  • Monitored vital signs, such as blood pressure and pulse.
Caregiver, 06/2016 to Current
NuevaCare San Mateo, CA
  • Provided regular transportation for shopping trips and outings.
  • Scheduled and accompanied clients to medical appointments.
  • Prepared meals for clients in their homes based on specific diets from doctors.
  • Light housekeeping such as changing bed linens and doing laundry.
Education
High School Diploma: 1976
Milpitas High School - Milpitas, CA
Certifications
Adult And Pediatric First Aid/CPR/AED certified through American Red Cross
This resume is created in 7 minutes.
Summary
Dedicated and hardworking looking to contribute my strengths, skills and abilities. I am reliable and a team player. I look forward to the opportunity to bring my work ethic to your company. Thank you for considering my application. 
Skills
  • Quick learner
  • Client-focused
  • Dependable
  • Detail-oriented
  • Honest
  • Hard working
  • Team Player
  • Google Docs
Experience
05/2016 to Current
Caregiver In-Home Care Portland, OR Responsibilities include: Daily living skill development, track and dispense medication, light house keeping, laundry, general house repairs, cleaning services, sweeping, vacuum, mopping, re-cycling and meal preparation
Education and Training
2017
Mt Hood Community College Gresham, OR Currently enrolled in one class.
2015
Centennial High School Gresham, OR
Activities and Honors
Fluent in English & Spanish
This resume is created in 7 minutes.
Summary
Bilingual caregiver focused on empathetic, patient-focused care. Trustworthy caregiver experienced in home and hospital settings.
Skills
  • Understands mobility assistance needs
  • Able to lift 100 pCalm and level-headed under duress ounds
  • Quick problem solver
  • Valid California driver's license
  • Charting expertise
  • Reliable transportation
  • General housekeeping ability
Experience
Bartender, 01/1999 to 11/2000 Shakey's Pizza Los Angeles, CA
  • Prepare and serve drinks
  • Clean facility
  • Attend to customers
Caregiver , 04/2001 to 02/2003 Personal Caregiver Los Angeles , CA
  • Cook 
  • Housekeeping 
  • Give medication
  • Bathe 
  • Tend to all needs
Administrative Assistant, 03/2003 to 11/2008 Property Administrator for Rodolfo Cruz Los Angeles , CA
  • Collect rent from tenants 
  • Answer incoming calls 
  • Receive and tend to tenant complaints 
  • Pay property bills
  • Maintain property maintenance 
Caregiver , 01/2003 to 11/2011 Personal Caregiver Los Angeles , CA
  • Bathe
  • Give Medication 
  • Attend to personal needs
  • Housekeeping
Knowledge and Skills
  • Bilingual: Spanish (Fluent)
  • CPR/First Aid (In Progress)
  • Dependable                       
This resume is created in 7 minutes.
Professional Summary
Transitioning medical professional with solid experience managing all levels of  projects, looking for entry-level opportunities in IT.
Skills
  • Capable of installing, modifying, and repairing computer hardware and software.
  • Able to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Extremely organized
  • Self-motivated
  • Process implementation
  • Skilled in TCP/IP and WAN
  • Proficient in Microsoft Office Suite
Work History
Northwest Hospital Nursing Technician//Baltimore, MD//December 2017 to Current
  • Worked with my team to maintain wellness of patients.
  • Companion to patients and hourly rounding.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
  • Reported any unusual circumstances in the patients' condition or environment.
Chimes Agency Inc Caregiver//Baltimore, MD//July 2015 to December 2017
  • Companion to patients.
  • Help patients to make right decisions about their care plan.
  • Assist patients with activities of daily living and engage them in scheduled programs.
  • Assist patients with laundry and housekeeping.
  • Administer medications at the right time.
  • Work with my team to maintain wellness of patients.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.
Civic Works Baltimore Center For Green Careers IT Support/Help Desk//Baltimore, MD//Jun 2018 to Current
  • Worked directly with [departments, clients, management] to achieve [result].
  • Achieved [revenue or departmental objective] by [actions taken].
  • Verified data integrity and accuracy.
  • Copied, logged and scanned supporting documentation.
  • Responded to customer requests via telephone and email.
  • Responsible for creative design for prominent [project].
  • Performed initial client assessment and analysis to begin research process.
  • Supported Chief Operating Officer with daily operational functions.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Entered details such as payments, account information and call logs into the computer system.
Education
Information Technology NPower// 1101 West Pratt Street, Baltimore MD//2018
Pre bachelor of Science - Nursing Baltimore City Community College //Current
Pre bachelor of Science - Nursing Community College of Baltimore County //2017
Medication Technician Dimensional Health// Owings Mills, MD//2016
Nursing Assistant Nurse One Inc// Lanham, MD//2014
This resume is created in 7 minutes.
Summary
Over 5 years of experience in customer service and 2 years in the medical field. Looking to expand clinical experience.
Education and Training
Bachelor of Science : Biology, 2020 University of Houston Houston, TX, United States Currently attending University of Houston as a pre-medical student.
EKG/Tele Tech Certification, 2018 Lone Star College-Kingwood Kingwood, TX, United States
1 year experience as EKG/Tele Tech.
Issue Date: 06/20/2019 - Experiation Date: 06/30/20120
Associate of Science : Biology, 2017 Lone Star College - CyFair Cypress, TX, United States Attained Associate of Science Degree with a 3.0 GPA
Skills
  • People and task oriented 
  • Customer Service
  • Fluent in Spanish
  • MS office
  • BLS and ACLS certified
  • Range of Motion exercises
  • Patient bathing and grooming
  • Proper lifting techniques
  • Perform 12 Lead Electrocardiograms
  • Interpret, process, and transmit EKG results
Experience
EKG/Tele Technician
August 2019 to Current
Advanced ICU Care Houston, TX
  • Performed EKG's, filed results in computer, connected and disconnected holter monitors, and monitored heart rhythms of patients.
  • Read and interpret Cardiac Rhythms. Documentation and communication with bedside nurse with any change in rhythm or life threatening arrhythmia's.
Care Concierge
December 2018 to June 2019
CVS Tomball, TX
  • Engage, Educate, and Navigate community as they walk in and inform new services at Health Hub CVS Store. Such as the Licensed Dietitian, Respiratory Therapists, and DME Specialists targeting preventive care and diabetes management.
  • Expanded services in Minute Clinic and Pharmacy.
  • Increased patient influx for medical departments.
  • Managed emails, weekly patient schedules, and phone calls. 
Registration/Call Center Rep
October 2018 to Current
Signature Care Emergency Center Houston, TX
  • Quickly and hospitably checking in patients to be seen by physician.
  • Verifying patient insurances.
  • Taking payments and logging patient information to patient chart and profile.
  • Answer incoming calls and providing great phone customer service while giving script and answering patients questions.
  • Listening and auditing calls on call log to ensure quality of future calls.
  • Increased patient flow by about 15 a day.
Caregiver
May 2015 to February 2016
Jaimel Healthcare Services LLC Houston, TX
  • Performed every day tasks for Quadriplegic patient such as feeding, bathing, grooming, physical therapy, catheterization, proper lifting of patient, and bed sore prevention.
Sales Associate
September 2013 to September 2014
Tommy Hilfiger Cypress, Tx
  • Number one priority was always customer servicing.
  • Trained new sales associates to work efficiently and professionally.