• Greeted incoming visitors, clients, and patients professionally and provided friendly, knowledgeable assistance. Provided extraordinary client/patient service and educated clients and community.
• Operated multi-line telephone system to independently handle over 100 calls each day.
• Scheduled appointments, set up new clients and patients, preparation and maintenance of medical records, and filling some prescriptions.
• Over the counter sales and financial transactions.
• Provided assistance to DVM's and technicians assistance when needed.
• Kept reception area clean and neat to give visitors positive first impression.

• Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
• Ensured all visitors signed guest check-in forms.
• Kept reception area clean and neat to give visitors positive first impression.
• Operated multi-line telephone system and directed calls accordingly.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Received and routed business correspondence to correct departments, staff members, and residents.
• Assisted Activities Director to provide resident's wellness needs within the company's six dimensions: purposeful, emotions, physical, spiritual, social, and intellectual.
• Engaged residents through events, small groups and personal attention.
• Provided clear instruction to activity and program participants to ensure fun and safety.

• Effectively managed a high volume of inbound calls by providing information and directed calls.
• Greeted individuals entering organization.
• Maintained knowledge of staff movements in and out of organization.
• Provided clerical support for special projects.
• Addressed and resolved complaints with empathy and professionalism.
• Maintained Director's calendar and appointments.
• Monitored employee and volunteer work.
• Planned and coordinated materials for meetings, outreaches, ministries, and staff events.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Oversaw facilities and maintenance responsibilities.
• Determined our guest's needs and assisted accordingly with compassion.

• As a team leader I modeled exceptional customer service skills for the entire clinic staff to emulate.
• Performed quality customized massage therapy to members and guests in a variety of modalities with empathetic care.
• Assisted in the hiring process of top massage therapists.
• Mentored therapeutic staff in a respectful and honest manner, effectively communicating and helping to create habits of success for every therapist.
• Oversaw and managed daily operations of the spa clinic, sales associates, massage therapists and esthetician staff.
• Sold memberships and provided thorough knowledge of products and promotions.
• Provided unwavering commitment to customer service with the ability to resolve complex issues and win customer loyalty.
• Provided excellent customer service to members and guests.

Seated customers, took orders, maintained a cheerful and friendly atmosphere while effectively completing customers needs in an efficient manner.  Easily adapted to changes while maintaining a cheerful and professional continence.  

Effectively operated the point of sale system.  Accurately placed orders and prepared ordered items.  Resolved customer complaints and requests, trained new employees and maintained quality and a high customer service satisfaction.  I also assisted with scheduling, inventory management and developing  methods for a better flowing work environment.  

 Baked ordered items, assisted with recipe development, processing orders and  deliveries. Additionally I assisted with invoicing, client development and  training.  

Processed web orders, restocked inventory, and assisted with customer needs.

Assisted with personal care, finances and filing, running errands,  preparing meals,  assisted with some light house-keeping.  I served both as a personal caregiver and personal assistant on out of town trips when needed.  

Played with children, organized educational games and activities, assisted with homework, prepared meals, resolved disagreements, and maintained a safe and healthy environment.  Additionally I helped with baking and cooking needs,  laundry, organizing toys,  cleaning floors, and bathrooms.  

Received and  prepared orders, trained new employees,  processed payments, assisted with customer needs and concerns and resolved food or service issues. I also assisted with inventory management, resolving co-worker disputes. Additionally I helped in maintaining a fun, clean, well organized environment for employees and customers.