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Professional Summary
Efficient and reliable CNA with over 30 years experience in a hospital setting. Assisted with technical nursing treatments, supported diagnostic procedures and charted resident records. Interested in a full-time role as a nursing assistant in a top-notch healthcare facility.
Skills
  • Patient-focused care
  • Efficient and reliable team player
  • CPR/First Aid certified
  • Hospice and palliative care experience
  • Strong clinical judgment
  • Adept at prioritizing/managing deadlines
Work History
Therapeutic Day Treatment Counselor, 06/2018 to Current
PineBelt Mental Health Resources Laurel, MS

An intensive level of mental health services offered to youth in school who are experiencing emotional challenges. The program's treatment strategies focus on helping students learn to: Control aggression/anger; Enhance communication and social and interpersonal skills; Make healthy choices and better decisions; Improve daily living skills, impulse control, peer relations, and problem solving,; and, Improve community responsibility. Improve overall psychological well-being.

Certified Nursing Assistant, 06/2012 to 06/2018
South Central Regional Medical Center Laurel, MS

Hospice care, working with the terminally ill patients and their families during their final stage of life. reporting an up-to-date and accurate assessment of the patient to the Case manager or Register Nurse. Including recording vital signs, recording intake and output, providing necessary patient supplies, Assisting Register Nurse with procedures such as catheterization and wound care. Assist patient with Activity of daily living and Provide spiritual and emotional support to the patient and their families.

Certified Nursing Assistant, 10/2001 to 04/2012
SouthernCare Hospice Hattiesburg, MS
Care for terminally ill clients by work with the patient, during the final stage of their life. Reporting up-to-date and accurate assessment to the Register Nurse. Measuring and recording vital signs (such as temperature, pulse rate, blood pressure, etc.) of the patient. Assist Register Nurse with procedures such as catheterization and wound care. Assist patient with Activities of daily living and provide spiritual and emotional support to patients and their families.
Education
Master of Science: Clinical Mental Health Psychology, 2020
William Carey University - Hattiesburg, MS
Bachelor of Arts: Family Relations, 2018
The University of Southern Mississippi - Hattiesburg, MS
Associate of Arts: General Studies, 2009
Jones County Junior College - Ellisville, MS
High School Diploma: 1985
Heidelberg High School - Heidelberg, MS
Certifications
  • Certified Nurses Aide - 1988
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Professional Summary

Bi lingual Student Engagement specialist looking to build safe and inclusive communities for all students through education and culturally sensitive community standards.

Skills
  • Sexual Assault Prevention Training
  • Rape Crisis Intervention 
  • Bystander Intervention Training,
  • Healthy Relationships Coach.
  • Fluent in Spanish 
  • Events Planning 
  • Conducting Focus Groups 
  • Program Design and Evaluation. 
Accomplishments
  • Piloted the first Rape Crisis Intervention Training for sixty Probation Officers at the New York City Department of Probation. 
  • Implemented the first Men Can Stop Rape Bystander Intervention Training for incoming students at Baruch College. 
  • Revised the  Sexual Harrassment Training protocols for two community outreach centers under the NYC Department of Health's Cure Violence Initiative.  
  • Managaed the first evidenced based Sexual Abuse Treatment program at the New York Foundling's Mental Health Clinic in partnership with the NYC Department of Education and the Manhattan District Attorneys Office.
  • Managed the Graduate Student Mentoring Initiative at Nyack College pairing sixty students with personal and professional mentors.   
Work History
Student Success Coach City University of New York - New York, NY 06/2016 - Current
  • Implemented the Men Can Stop Rape Bystander Intervention Training for a cohort of twenty students at the Urban Male Leadership Academy.
  • Co-Facilitated a panel discussion on Healthy Masculinity and its Implications on Interpersonal Relationships during CUNY's Black Male Initiative Conference.  
  • Provide weekly mentoring and leadership coaching to at risk students.
  • Explore external funding sources for continued program expansion.
Violence Prevention Educator/ Training Consultant NYC Department of Health/ Mary Pender Green Consulting - New York, NY 02/2013 - Current
  • Implemented the Peer Violence Prevention Educator  training at five Cure Violence Outreach Centers. 
  • Assess sexual harassment guidelines in  accordance with NYS laws and provide guidance to senior staff on best practice.
  • Revised Sexual Harassment Training protocols for two outreach centers in collaboration with senior staff. 
  • Provide weekly coaching to staff on healthy boundaries and establishing a culture that empowers women. 
  • Provide Bystander Intervention Training to a cohort of twenty male staff members.  
Sexual Abuse and Trauma Treatment Project Consultant New York City Department of Probation - New York, NY 02/2014 - 06/2017
  • Conducted a series of employee focus groups in five boroughs to asses Probation Officers skill level in idenitfying and working with victims of Sexual Abuse and Intimate Partner Violence.
  • Designed a series of two hour trainings for groups of  15-20 probation officers on Recognizing Signs and Symptoms of Sexual Abuse, Resources for Victims of Abuse and Intimate Partner Violence and Self Care for the Helping Professional.
  • Provided coaching to senior leadership on implementing trauma informed practice and ongoing trainiing on supporting vitctims of assault.                                                                                                                                                                                             
Trauma Program Coordinator New York Foundling Mental Health Clinic - New York, NY 10/2011 - 10/2013
  • Designed and implemented protocols for the mental health clinics first Sexual Abuse Treatment Program in partnership with the Department of Education and the Manhattan District Attorneys office.
  • Provided crisis intervention to sexual assault victims referred by the District Attorneys Office.
  • Designed workshops for public schools on Recognizing and Responding to Predatory Behaviors in Public Schools.
  • Provided comprehensive treatment and referrals for 12-clients weekly.
Bilingual Trauma Therapist Juvenile Justice Initative/ LFCFC - New York, NY 06/2009 - 11/2010
  • Provided in home family therapy 3 times per week to eight families with youth involved in Family Court for; community violence, substance abuse and trauancy. 
  • Provided Anger Management Training and Aggression Replacement Therapy to decrease youth violent behaviors.
  • Provided coaching on healthy relationships for families as requested by Family court.
  • Prepared bi-monthly reports for family court Judges.                                                     

Graduate Assistant/ Mentoring Program Coordinator Nyack College - Nyack, New York 01/2008 - 05/2009
  • Managed all student engagement projects on behalf of the Dean of Social Sciences including the New Student Mentoring Program which paired sixty students with professional mentors.
  • Piloted and managed the first annual internal excursion for the Global Mental Health Course.
Health Education Intern Centro Para Adolecentes de San Miguel de Allende - San Miguel de Allende, Gto. 05/2004 - 08/2004
  • Designed the Healthy Relationships seminar series for fifty students participating addressing ; Gender Identity, Boundaries in Relationships, Understanding Consent and,  Healthy Communication.
  • Co-coordinated the summer Sex Education radio broadcast provided guidance to teenagers with questions on sexual development. 
Education
Master of Arts: Counseling Nyack College - Nyack, New York 2009

Bachelor of Arts: Community Health Education/ Latin American Studies Binghamton University - Binghamton, NY 2006
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Objective

Accomplished, goal-driven, and energetic team player interested in furthering career in the Property Management field as an Assistant Community Manager

Core Strengths
  • Strong Organizational Skills
  • Punctual
  • Exceptional Customer Service
  • Quick Learner
  • Strong Communication Skills
  • Adaptive Team Player
  • Energetic Work Attitude
  • Detail Oriented
Work Experience
08/2019 - Current Leasing Professional Greystar - The Arts Apartments | Dallas, TX
  • Tour prospects, displaying highlights of the community such as floorplans, and amenities while providing a positive experience from initial walk-in, email, or phone call, to their move in date
  • Adept experience in many applications and programs that contribute to the success of leasing and management process - such as OneSite, Lead2Lease, ILM, ActiveBuilding, BlueMoon, and more
  • Maintain an average of 96% 60-day trend at current community with a 45% closing ratio year to date.
  • Contact and follow up with residents on renewal notices
  • Settle resident conflicts and complaints in the most effective and efficient manner possible
  • Complete market surveys, social media posts, locator communication, resident events, resident retention, and outreach marketing
  • Process final account statements upon resident move outs
  • Process rent payments
  • Consistently complete Accounting Month End / Closeout
  • Assist with achieving the delinquency goals of under 0.5%
05/2018 - 08/2019 Guest Services Coordinator Switchplace Corporate Housing | Dallas, TX
  • Managed guest check-in and check-out procedures
  • Worked with Cartus and their representatives to meet all incoming guest needs, smooth check-in processes and maximize satisfaction
  • Managed customer complaints and rectified issues to complete satisfaction with a high level of customer service
  • Reviewed both guest and property leases to ensure accuracy
  • Sent monies, leases, Letter of Responsibilities and welcome letters to properties
  • Managed notice to vacate process with both the guests and properties
  • Ensured all guest's maintenance requests were quickly resolved
  • Create detail oriented arrival instructions to ensure a smooth move in for all clients
01/2016 - 04/2018 Leasing Director CWS Apartment Homes | Dallas, TX
  • Maintained excellent customer and resident relationships by adhering to the companies "5 core values"
  • Conducted apartment tours for potential residents and made sure the tour route was clean and presentable
  • Followed up with prospect tours through emails and phone calls to ensure positive experience with our communities
  • Consistently scored 100% on secret shops evaluating performance.
  • Handled and followed through with customer complaints personally to verify they were properly handled
  • Completed weekly market surveys of nearby competitors to report to management
  • Created multiple resident events monthly while maintaining the provided budget
  • Prepared marketing plans utilizing social media
  • Managed work performance of the leasing specialists to train and provide resource assistance
  • Handled lease documents and all necessary paperwork to get residents moved in smoothly and effectively
Awards and Honors
  • 2020 Kingsley Excellence Award Winner, ranking 3rd in Dallas and 9th in all of Central North
  • On track to receive Presidents Club Award (100 leases annually) for leasing
  • See significant increase in reviews and ratings, with achieving an 895 reputation score via reputation.com, an ORA score of 84, and a 4.8/5 average rating year to date
Educational Background
2014 Early Childhood Specialist
Southeast Technical Institute | Sioux Falls, SD
  • Overall GPA of 3.79 and graduated with honors
  • President's List achieved every semester
  • CPR/First Aid certified
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Professional Summary
Successfully gained foundation in pharmacy practice, pharmaceutical calculation, and prescription processing. Currently registered as Technician Trainee with Texas State Board of Pharmacy. Strong background in customer service, and patient interaction. Two-years-experience in customer services along with telephone communicating in both English and Vietnamese.
Licenses
Texas State Board of Pharmacy- Pharmacist Intern
Texas State Board of Pharmacy- Registered Technician Trainee
APhA Pharmacy-Based Immunization Delivery Certificate
CPR, BLS Certificate
Skill Highlights
  • Abbreviations comprehension
  • HIPAA CE course accomplished
  • Skillful in patient care and interaction
  • Medical terminology knowledge
  • Excellent telephone communication
  • Practice in prescription processing
  • Ability to work in group
  • Bilingual in Vietnamese
Professional Experience
Texas Southern University Houston, TX Pharmacy Student 08/2015 to Current
  • Entered new patient profiles and prescriptions into medication input software system.
  • Accurately calculated days supply, and prepared appropriate prescription labels.
  • Practiced in patient counseling regarding possible drug interactions, side effects, dosage and proper medication storage.
  • Practiced in resolving ethical dilemma in pharmacy and interprofessional practice.
Hermosa Dental Houston, TX Dental Assistant 04/2014 to 12/2014
  • Entered new patient profiles and dental history into software system.
  • Worked chair side assisting dentist
  • Maintained patient-centered care, and followed safety rule at work environment.
  • Performed well under high pressure situation, and heavy workload.
Lash Studio Houston, TX Receptionist 02/2012 to 02/2013
  • Provided friendly customer service.
  • Effectively managed booking schedules for 12 technicians.
  • Appropriately responded to customer feedback; resolved customer issues, complaints, and questions. 
  • Worked directly with marketing companies via telephone, and email.
Education and Training
DOCTOR OF PHARMACY: PHARMACY 2019 Texas Southern University, Houston, TX
Coursework in: Principle of Drug Action, Pharmacy Practice, Pharmaceutical Calculation, Pharmaceutical Dosage Form, Ethics in Pharmacy, Public Health, Emergency Preparedness.
Associate in Arts 2014 Houston Community College, Houston, TX
Associate in Science: Pre-Pharmacy 2013 Houston Community College, Houston, TX
Community Service
  • Active member of American Pharmacists Association (APhA-ASP), Student National Pharmaceutical Association (SnPhA), and Texas Pharmacy Association (TPA).
  • 2016-2017 APhA-ASP Texas Southern University chapter National Patient Care Co-Chair
  • Volunteer, APhA-ASP student chapter, SnPhA student chapter health fairs and flu clinics, 09/2015-present.