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Professional Summary

Focused Healthcare professional accustomed to prioritizing and delivering basic patient care. Offering more than 10 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation, team building, professionalism, and attention to detail. Interested in a full time position as a Medical Front Desk Associate/ Back office Clinical Medical Assistant/ Patient Care Technician

  • Hospice and palliative care
  • Medical laboratory procedures
  • Patient services
  • Culturally-competent care
  • Patient-focused care
  • Dementia and Alzheimer's knowledge
  • Infection control and aseptic procedures
  • Recording vital signs
  • Transporting patients
  • EMR / EHR
  • Specimen collection and analysis
  • Completing insurance forms
  • Medical billing and coding
  • Medical office administration
  • Patient scheduling
  • Insurance verification
  • Patient privacy and confidentiality
  • Certifications
  • Reminder calls
Work History
Customer Service Manager, 01/2018 to Current
Alorica Tampa, FL
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Exceeded team goals and collaborated with staff members ​​​to implement customer service initiatives.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
Dialysis Technician, 10/2010 to 12/2016
Davita Inc. Tampa, FL
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Performed routine quality control and safety checks on all equipment.
  • Sterilized, cleaned, and maintained dialysis machine and equipment.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Patient Care Technician, 06/2008 to 08/2010
Tampa General Tampa, FL
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Hospital Transporter, 11/1998 to 02/2007
Hall Medical Transporter Bridgeton, NJ
  • Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.
  • Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation to shift supervisor at end of shift.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Provided physical support to patients through diverse types of mobility assistance
Nursing Concorde Career College - Tampa, FL
  • Graduated with 4.0 GPA

  • BCLS Certification
  • Certified Nurses Assistant/ Patient Care Technician
  • Alzheimer Care Certification
  • Pallative care Certificate
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Professional Background
Certified Dialysis Technician with 10+ years experience providing quality patient care to acute and chronic patients in fast-paced environment.
Skill Highlights
  • CPR Certified
  • Bonent Certified
  • Practiced inpatient and outpatient caregiver
  • Acute and Chronic care
  • Patient/family focused  
  • Collaborative team player  
Professional Experience
05/2005 to Current
Dialysis Technician St. John's Episcopal Hospital S.S Far Rockaway, NY
  • Assist in setting up and operating dialysis machinery to promote a safe and comfortable treatment process including priming dialyzer with saline or heparin solution to prepare machines for use.
  • Obtain and document patient's weight, and vital signs pre and post dialysis treatment. 
  • Inspect equipment settings including pressures, conductivity, and temperature to ensure safety standards.
  • Ensured efficacy of treatments through monitoring of treatment regimens.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
10/2003 to 05/2005
Medical Records Clerk St. John's Episcopal Hospital S.S Far Rockaway, NY
  • Notified Physicians of deficient charts on a weekly basis prior to access suspension status.
  • Scanned and filed forms, reports, charts and receipts of in-house and discharged patients in accordance with state and federal regulations.
  • Retrieved requested files and delivered to appropriate personnel.
Education and Training
Dialysis Technician Heartbeat Training Institute Brooklyn, NY
High School Diploma Far Rockaway High School Far Rockaway, NY
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Professional Summary
Looking to obtain a position as a phlebotomist in a health facility where my skills and expertise can be well utilized and enhanced.
  • Venipuncture & Capillary Puncture
  • Blood Collection & Handling Safety
  • Medical Records Review
  • Blood Specimen Storage
  • Patient & Donor Care
  • Quality Assurance & Controls
  • Persuading reluctant clients to cooperate with collections
  • Positioning patients
  • Properly identifying patients
  • Calming anxious clients
  • Customer service
  • Empathy
  • Explaining process of extracting samples to clients
  • Instructing patients regarding proper urine collection
  • Listening
  • Maintaining confidentiality
Work History
Sturdy Memorial Hospital Certified Phlebotomist | Attleboro, MA | October 2010 - June 2013
  • Obtain patient identification orally with patient
  • Perform Veni-puncture procedures
  • Accurately label blood specimen with patients name and date if birth
  • Transport specimen to appropriate departments in a safe and timely fashion
  • Specimen processing
  • Data entry using Medi-tech system
Morton Hospital Certified Phlebotomist | Taunton, MA | April 1998 - April 2012
  • Obtain patient identification orally with patient
  • Perform Veni-puncture procedures
  • Accurately label blood specimen with patients name and date if birth
  • Transport specimen to appropriate departments in a safe and timely fashion
  • Specimen processing
  • Data entry using Medi-tech system
  • Performed EKG's as needed/ordered
Taunton Kidney Center Dialysis Technician | Taunton, MA | April 1997 - April 1998
  • Checked in patients
  • Took/read patients vital signs
  • Accurate weight check to determine weight gain from previous visit
  • Perform Veni-puncture to arterial and venous vein to graft or fistula
  • Prepare patient for specific bath necessary based on kidney reaction, i.e sodium bath
  • Upon treatment completion, retake vitals and weight readings
Brigham and women's Certified Phlebotomist Technician | BWH, Foxboro | January 2014 - Current
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
  • Carefully reviewed test results for accuracy.
  • Performed diagnostic and therapeutic laboratory procedures.
  • Quickly responded to and resolved all customer service issues in a timely manner.
  • Created worksheets and logged samples correctly into the computerized tracking system.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Quickly mastered Meditech system.
  •  Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
  • Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
  • Quickly mastered Epic system.
Phlebotomy Certificate Morton Phlebotomy Program Taunton, Ma | 1997
High School Diploma Coyle Cassidy Taunton, Ma | 1989
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Professional and reliable service-focused nursing assistant with exemplary patient-care and charting skills gained through education and three years of experience as a CNA. Compassionate and technically skilled with 400 clinical hours of hands-on hemodialysis training.
  • OSHA and HIPPA Regulations, Medical Charting, Obtaining patient vitals,
  • Excellent patient care, Excellent verbal and written communication, Assisting patients with ADL,
  • Emergency patient admittance/discharge, PEG tube feeding, Wound care, Hemodialysis Training, Sterile
  • Processing, Telemetry Monitoring
  • Awards
  • Employee of the month
  • charts, Dialysis, Hemodialysis, Nursing, Assisting patients, Assist patients, bathing, patient-care, patient care, quality, specimen collection, Sterile Processing, Sterile
  • Processing, supervision, Technician, Telemetry, Wound care, written communication
Dialysis Technician, 08/2017 05/2018
  • with 400 clinical hours of hands-on Hemodialysis training.
Dialysis Technician, 01/2018 05/2018 Willis-Knighton South Hospital Shreveport, LA 400 clinical hours of dialysis training in kidney science,patient care,chemistry of fluids,hemodiaysis machine connecting and equipment cleaning along with dialysis bloodlines.
Patient Care Technician, 02/2017 02/2018 Christus Health Hospital Shreveport, LA
  • Assist patients with medical needs, vitals, emergency admittance/discharge, medical charting, bathing, telemetry monitoring, rotation, and lab work under the supervision of R.N.
CNA - Certified Nursing Assistant, 11/2016 01/2018 Life Care Hospital Shreveport, LA
  • Assist with daily patient-care such as vitals, trachs, wound care, bathing, rotation, specimen collection, and medical charting under RN and RT supervision.
Sterile Processing Technician, 08/2016 05/2017
  • with 400 clinical hours of decontamination, sterilization, prep and pack, material data and computer technology.
CPR/First Aid, 05/2016 10/2016
Nursing Assistant, 04/2016
  • Awarded employee of the month for hard work and dedication to residents with quality care Certifications/Licenses.
CNA - Certified Nursing Assistant, 04/2015 04/2018 SCC of Pilgrim Manor Rehabilitation Center Bossier City, LA
  • Assist residents with daily activities such as bathing, dressing, grooming, feeding, diaper change and rotation.
  • Ensure vitals and medical charts are properly maintained and updated.
Education and Training
May 2018 Southern University at Shreveport Shreveport, LA Certificate in Dialysis Technician dialysis technology
May 2017 Southern University at Shreveport Shreveport, LA Certificate in Sterile Processing Technician
August 2015 Southern University at Shreveport Shreveport, LA Certificate in Nursing Assistant
Willing to relocate: Anywhere
Activities and Honors
(3.8 GPA)  IN Applied Science in Sterile Processing Technician
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer