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Experienced Collections And Accounts Receivable Specialist With More Than 15 Years In Successfully Collecting Delinquent Accounts, Addressing Customer Concerns And Effectively Negotiating Settlement Agreements While Maintaining Positive Relationships And Fostering Goodwill With Customers

Ryan Herco Flow Solutions Inc. September 2019 to Current Credit/Collections Analyst
Burbank, CA

Responsible For The Collection Of Delinquent Accounts, Assist Customers With Account Concerns, Negotiate Payment Plans, Process Credit Applications, Process Credit References, Assist Sales With Resolving Customer Disputes, Reconcile Accounts, Prepare Weekly Account Update Reports For Management And Sales Department, Process Credit Card Payments

Input 1 LLC April 2018 to September 2019 Delinquency Management Analyst
Woodland Hills, CA
  • Responsible For The Collection Of Delinquent Accounts, Prepare Collection Letters, Negotiate Settlement Agreements, Research Client Contact Information, Process Payments, Reconcile Accounts
ACF Property Management June 2009 to March 2018 Senior Accounts Receivable Specialist
Studio City, CA
  • Responsible For The Collection Of Delinquent Tenant Accounts, Reconcile Accounts, Address Tenant Concerns, Prepare Monthly Statements, Prepare Default Notices For Non-Payment Of Rents, Prepare Accounts For Legal Action, Post Cash Receipts, Process Move Out Paperwork And Security Deposit Refunds

July 2015 - May 2017 - Accounts Receivable Supervisor

  • Assisted Staff Of Four With Daily Processes, Assisted Management And Attorneys In Legal Matters Including Eviction and Bankruptcy, Prepared Accounts For Collections And Coordinated With Collection Agency On Account Status, New Hire Training, Prepare Annual Staff Evaluations, Counsel Staff, Address Difficult Tenant Collection Issues, Approve Payment Plans, Assist With Month End Procedures
Tri-Signal Integration June 2006 to June 2009 A/R Coordinator
Sylmar, CA
  •  Responsible For The Collection Of Delinquent Accounts, A/R Billing, Research Discrepancies, Prepare Credit/Debit Memos, Customer Service, Process Construction Forms Such As Lien Releases And Stop Notice, Prepare Daily Bank Deposit
Cover All January 2004 to June 2006 A/P Coordinator
Chatsworth, CA
  • Accounts Payable For Multi-State Portfolio , Enter Vendor Invoices, Research Discrepancies, Process Weekly Check Run, Negotiate With Vendors To Obtain Special Pricing, Discounts And Extensions For Payments, Assist Accounting Manager With Various Projects.
Unique Enterprises January 2003 to January 2004 Office Manager
Chatsworth, Ca.
  • Responsible For Accounts Receivable, Accounts Payable, Payroll, Customer Service, General Office Duties
Clear Print January 1992 to January 2003 Credit And Collections
Chatsworth, CA
  • Responsible For The Collection of Delinquent Accounts, Process Credit Applications And Set Credit Limits, Negotiate Price Discounts And Payment Extensions, Accounts Payable, Accounts Receivable, Customer Service.

10 Key By Touch - Typing 35 WPM - Microsoft Word/Excel/Outlook - Yardi - Great Plains - PBS

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Professional Summary
Focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious.
  • Persuasive negotiator
  • People-oriented
  • Detail-oriented
  • Dedicated team player
  • Superior organizational skills
  • Adept multi-tasker
  • Driven and self-motivated
  • Deep desire for career adancement
  • Networking enthusiast
  • Exceptional ability to manage and cultivate relationships
  • Goal-oriented

Work History
Inside Sales Support, 12/2014 to 01/2017
Secure Data Solutions, Inc. Spring, Texas
- Closed 3.6 million in renewals with technologies such as: Riverbed, Palo Alto, Fortinet, Check Point, Blue Coat, Fire Eye, Varonis, Gigamon, Barracuda, and Proof Point etc.- Prepared quotes and assisted outside account managers in communication with prospective clients to earn net new business. - Negotiated Profit Margin on renewals with purchasing departments and distributors. - Built exceptional relationships with distributors that resulted in more efficient processes. - Managed customer relationships and maintained organization of account managers\' calendars. - Maintained organization of purchasing, shipping and invoicing clients. - Assisted in marketing events with prospecting efforts to begin relationships with new clients. - Developed a strong working knowledge of Salesforce, Quotewerks, Quosal, and Quickbooks. Capitalized on opportunities to expand business into current client base while including outside account managers and assisting them along the way.

Experience Coordinator, 07/2013 to 09/2014
Webolutions Greenwood Village, Colorado
-Dedication to creating memorable and exciting experiences for guests and clients-Created monthly menus and prepared fresh, seasonal snacks for employees and guests-Organized team building experiences-Preformed clerical and receptionist duties in a unique fashion-Organized scheduling, and updated multiple calendars-Assisted with Denver Social Media Marketing Events-Updated website with blogs and articles with Word Press-Answered all incoming phone calls being the first point of contact for new clilents
Communications Fort Lewis College - Durango, Colorado

Business University of Colorado Denver - Denver, Colorado

Associate of Arts: General Studies Montgomery Community College - Conroe, Texas
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Career Focus

Well-versed self-starter with more than 14 years of experience performing complex administrative support that include, providing statistical, financial, and operational data analysis and reporting. Enthusiastically pursuing a Support Analyst position.

  • Strong verbal and written communication
  • Great interpersonal skills
  • Assessing performance
  • Creative Problem-Solving
  • Policies implementation
  • Skilled influencer
09/2015 to 02/2019
Locomotive Service Coordinator Railserve Inc Atlanta, United States, GA
  • Generated spend analysis daily to identify trends and discrepancies explained $5000 or more variances; improved operational efficiencies
  • Partnered with IT Director led to automation implementation that centralized divisional reporting and raised effectiveness of daily operations
  • Saved 15% in operational costs by cultivating and sustaining strong vendor partnerships
  • Administered 30-35 projects annually upward of $500,000; monitored and tracked progress from start to finish, established time lines, communicated compliance criteria
  • Procured equipment and services within $1.2 million budget in support of 66 remote offices
  • Used Microsoft Access to store, research, and investigate program data; produced weekly comprehensive analysis that reduced program deficiencies
  • Used Google platform to design and distribute surveys to gain programs' performance ratings and drive continuous improvements
  • Represented the Division during quarterly training conference; expounded on programs policies and procedures in support of 10-15 manager-trainees
04/2006 to 09/2015
Accounts Administrator Railserve Atlanta, Ga
  • Collaborated with Account Receivable department monthly. Verified accuracy of 300+invoices and purchase orders. Ensured proper revenue collections
  • Implemented electronic expense reporting for 250+ employees; increased travel program functionality
  • Provided onsite accounts payable and payroll training; improved 3-5 managers efficiencies
  • Worked cross-functionally with Human Resources, Safety, and Operations departments in support of company's Safety initiative and incentives; helped to heighten 1000+ employee morale and avoid loss of life
06/2004 to 03/2006
HR Assistant Railserve Atlanta, GA
  • Facilitated the new hire screening process by reporting 10-15 drug screens and background check results monthly
  • Strengthened Human Resources effectiveness by distributing new hire and pay packets during orientation process in support of 60 remote locations
  • Rated #1 Assistant over 4 predecessors by interpreting and explaining Human Resources policies and procedures through to resolution in support of 1000+ employees
  • Facilitated quarterly training forum by coordinating catering, assisting with the agenda, and arranging hotel accommodations
  • Compiled and distributed monthly financial analysis to Berkshire Hathaway executives

February 2019

Earned 5 units of continuing education toward Lean Six Sigma Certification

Bachelor of Science: Business Administration Clayton State University Lake City, GA, United States
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Motivating and talented Academic professional with experience as a Financial Advisor, Academic Advisor and Program Coordinator/Title I Math Interventionist driven to inspire students to pursue academic and personal excellence. An administrator focused on using communication skills, encouragement and vast knowledge of learning styles to create a welcoming and interactive learning environment for all students.
  • Proficient in creating and maintaining schedules
  • Accomplished academic advisor
  • Knowledgeable financial advisor
  • Committed to cultivating student leadership
  • Collaborate with university partners
  • Team-Building
  • Federal Student Aid regulations
  • Impact student recruitment, success, and retention
  • Manage and maintain all student records
  • Variety of financial aid programs
  • Program and project management
  • 10+ years experience in an academic environment including work with students to ensure that they are registered for the appropriate courses and credits as well as meeting the financial aid requirements.
  • 4 years of experience in academic course corrections/changes and certain student actions without supervision based on preset standards.
  • Interprets changes to federal, state, and institutional regulations in Financial Aid and translates the effect/impact to students and parents in a manner they can understand, particularly to first generation students; analyzes and authorizes changes to the need analysis calculation.
  • Perform an audit of all student records each semester to ensure that they are registered for the appropriate courses and credits and meeting SAP requirements.
  • Manage and maintain all student records, insuring they are accurate and up-to-date, and available for faculty to use in advisement and for student actions;
Education and Training
Masters of Science in Higher Education 2017 Kaplan University
B.A. Political Science 2013 Wayne State University
Lisa Nuskowski for State Senate                                                                  2010 Campaign Assistant
  • Helped promote Lisa Nuskowski and her platform for the State Senate.
  • Organized fundraising events that were critical to campaign success.
National Academic Advising Association Member, 2014-Present
Extra-Curricular Activities
NCAA Division II Athlete
Member, Student Athlete Advisory Committee (SAAC)
Training Coordinator 12/2018 to Current Amazon Logisitics
  • Developed training programs to improve employee and department performance.
  • Established individual and department improvement goals and performance measurement standards.
  • Counseled employees of positive performance improvements as well as areas needing improvement.
  • Created training communication, developed training schedule, and coordinated training programs with production manager.
  • Provided support to Program Manager, Business Service Manager and client as needed.
  • Maintained management reports on completed training for unit.

Clerk 2 07/2018 to 12/2018 36th District Court Detroit, MI
  • Completes adjustments to cash register reports and research system-highlighted errors to close out payment discrepancies and data entry issues.
  • Accountable for all case-related matters related to employees, employee's family, co-workers, and friend to their departmental management.
  • Process documents relating to default judgments, appeals and remands, bench warrants, claim and delivery, change of venue, leins and other collection paperwork.
Financial Aid Administrator 06/2016 to Current Wayne County Community College District Detroit, MI
  • Advises students and parents on financial aid issues to include eligibility requirements, application process, education costs, and or verification processes.
  • Educates others on financial aid regulations, policies, procedures, and laws by answering questions, writing letters, and/ or giving presentations.
  • Processes financial aid awards, fee waivers, education benefits, and/or fellowships to include calculating and loading financial awards, making adjustments to accounts, and disbursing fellowships.
  • Prepares and monitors financial reports and accounts and investigates and resolves problems.
  • Determines student eligibility for financial aid and/or fee waivers based on information such as application, grades, and enrollment status.
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Professional Summary
Professionally trained LPN with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.  High-performing individual with 7 years of healthcare experience in restorative case management, rehab nursing and MDS environment.  Blends compassionate with high quality approach, and adapts easily to changing environments and demands. Looking for a case management position to continue to hone my skills in a managed care environment. 
  • Effective staff coach
  • Planning and development
  • Promotes positive behavior
  • Strong clinical judgment
  • Disease prevention and intervention proficiency 
  • Care plan proficiency
  • Patient evaluation/intervention
  • MDS 
  • Computer proficiency 
  • Rehabilitation nursing 
Work History
Alden Rehabilitation of Long Grove Restorative Nurse, Clinical Support Supervisor | Long Grove, IL | February 2011 - May 2012
  • Developed patient restorative care plans, including assessments and evaluation. 
  • Coordinated nursing department staff trainings to ensure availability of appropriate clinical and support staff for ADL coding.
  • Maintaining and documentation of MDS. 
  • Quarterly evaluation and assessments of patients. Admission assessments on each and every patient. 
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation for restorative department. 

Elmbrook Healthcare Restorative Nurse | Elmhurst, IL | May 2012 - December 2012
  • Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care for department.
  • Maintaining documentation and knowledge of MDS. 
  • Evaluating residents/patients upon admission, quarterly, annual and significant changes. 
  • Development of care plans as appropriate for resident/patient care.

Lexington Healthcare Restorative Nurse, Coordinator of MDS | Schaumburg, IL and Elmhurst, IL | December 2012 - Current
  • Coordinating and creating restorative programs for patients to ensure they maintain highest functional abilities or improve their current level of function
  • Developing and enforcing different strategies to approach clients and staff.
  • Recruiting and training new employees.  
  • Managing, training, educating and providing in-services to staff for proper ADL documentation and to provide best nursing practices.  
  • Maintaining documentation and knowledge of MDS  
  • Creating care plans as appropriate for resident/patient care  
  • Collaborate with case manager for patient care and payor source status ·  
  • Initiate and completion of patient MDS assessments 
  • Accurately enter patient assessment information into the data base and monitor transmission of assessment in a timely manner 
  • Collaborate with the health care team members for accurate medical record, assessments and provided services to ensure that it reflects current patient's status and meets Federal, and State rules, regulations and guidelines.     
  • Conduct and lead meetings with interdisciplinary staff members for patient/resident plan of care

Glenbridge Nursing and Rehabilitation MDS Coordinator | Niles, IL | July 2015 - August 2016
  • · Maintaining documentation and knowledge of MDS ·    
  • Creating care plans as appropriate for resident/patient care ·    
  • Monitor services provided by facility, Input appropriate diagnosis for ICD 9 and ICD 10 coding. ·    
  • Completion of MDS assessment ·    
  • Accurately enter patient/resident information into the data base and monitor transmission of assessment in a timely manner ·    
  • Collaborate with health care team members for accurate medical record, assessments and provided services to ensure that it reflects current patient's status and meets Federal and State rules, regulations and guidelines
  • ·Monitor RUG levels of patients/residents and communicate with appropriate staff for RUG changes
Licensed Practical Nurse Nursing Ambria College of Nursing Hoffman Estates, IL | 2010
  • CPR certified through American Heart Association
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Professional Summary

Self-directed career-committed professional offering a distinct combination of broad-based nursing skills, extensive administrative and management experience. Equal talents in handling multiple tasks efficiently and accurately utilizing well-honed analytical, problem-solving, organizational, and time management skills to meet expectations and take responsibility for achieving results.


Registered Nurse - State of Florida.

Skill Highlights
  • Leadership
  • Customer Service
  • Teamwork
  • Quality Improvement
  • Computerized Charting
  • Infection Control
  • Risk Management
  • Restorative nursing
  • Complex Care Management
  • Survey Readiness
Recent Professional Experience
Director of Nursing
February 2016 to Current
Hawthorne Village Ocala, Fl

Lead and direct the overall management of the Nursing Department and coordinate with other disciplines to provide quality of care to all residents in accordance with resident needs, regulatory process, and company policies.  Monitor neighborhood activities, provide feedback, assist, and coach as needed. Conduct regular rounds to monitor delivery of nursing care. Participate in Quality Improvement and Safety committees that includes Resident Standards of Care, Pharmaceutical Services, Infection Control, Safety and Utilization Review.  Supervise, and participate in department and facility education activities.  Ensure current and future staffing levels through recruiting sources, orientation, training and staff education. 

Director of Clinical Services
October 2013 to July 2014
Consulate/Osprey Point Bushnell, Fl

Nursing Management with emphasis on operational and corporate goals, daily patient care, outcomes, budget management, and performance improvement. Developed systems per corporate standards and formulated educational programs to improve census outcomes.

Director of Nursing
July 2011 to October 2013
Avante Leesburg, Fl

Supervision of day to day nursing activities. Monitored clinical setting for safe resident care. Provided nursing education to improve clinical knowledge of nursing staff. Ensured consistency with regulatory processes. Successful transition from "paper" to Point Click Care EMR/POC. Formulated action plans to improve quality measures.

MDS Coordinator
April 2011 to July 2013
Avante Leesburg, Fl

Coordinated the development and completion of resident assessment (MDS). Ensured appropriate health professionals/IDT involvement in assessment/care planning process. Participated in training classes that included assessment skills or techniques needed to complete the assessment functions of the facility.

Education and Training
Associate of Science : Nursing Hillsborough Community College Tampa, FL
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Professional Summary
  • Strong clinical judgment
  • Successfully directs staff meetings 
  • Patient/family focused
  • In-depth knowledge of ADLs and PPS 
  • Professional bedside manner
  • Adept at prioritizing/managing deadlines
  • Thorough physical assessments
  • Precise MDS Coding to obtain the highest RUG score applicable to patient medical care
Work History
Charge Nurse Mar 2002 - Aug 2002
Parkvilla (now Sunbridge) Care Center Tucson, Arizona
  • Direct Patient Care
  • Emotional Support
  • Vital Signs
  • Patient Charts
  • Medication Administration
  • Motion Exercises
  • Wound treatment
Charge Nurse Sep 2002 - Jun 2003
Posada Del Sol (now Foothills) Rehabilitation center Tucson, Arizona
  • Direct Patient Care
  • Geriatric Treatment Knowledge
  • Test Results
  • Emotional Support
  • Health Education Training
  • Resident Care Policies
  • Vital Signs
  • Patient Charts
  • Medication Administration
  • Motion Exercises
  • Wound treatment
Charge Nurse Sep 2003 - Current
Valley Health Care Rehabilitation Center Tucson, Arizona
  • Health Care
  • Medical Terminology Knowledge
  • Geriatric Treatment Knowledge
  • Test Results
  • Medical Clinical Procedures
  • Body Mechanics
  • Emotional Support
  • Health Education Training
  • Resident Care Policies
  • Vital Signs
  • Patient Charts
  • Medication Administration
  • Motion Exercises
Unit Manager/MDS Assistant Oct 2007 - Current
Pueblo Springs Rehabilitation Tucson, Arizona
  • Maintained necessary level of communications between shifts.
  • Ensured that all health and safety guidelines were followed.
  • Supervised and motivated staff and management.
  • Direct Patient Care
  • Medical Terminology Knowledge
  • Geriatric Treatment Knowledge
  • Communicate Lab  Results to Providers 
  • Resident Care Policies
  • Vital Signs
  • Medication Administration
  • Patient Charts
  • Wound treatment/ IV administration
Mds Coordinator Aug 2014 - Current
Pueblo Springs Rehabilitation Tucson, Arizona
  • Patient Charts
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Primary care, assessment and evaluation of skilled and LTC patients.
  • Led CNA training program for correct and proper ADL charting to capture the highest ADL  RUG score, conducted classes for newly hire CNAs on POC Charting.
  • Oversaw and managed Number clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Effectively supervised Number LVNs, NAs and non-clinical staff on weekend for facility MOD Program. 
  • Examined patients and other medications as needed.
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
  • Schedule Care plan Meeting for skilled patients and Quarterly/Annual LTC patients with IDT Team to update family and POA's on patient's progress and improvements.
  • Generate necessary care plan applicable to patient's medical needs.
  • Daily PPS with Facility Rehab Director with DON and Administrator.
  • Submits MDS Reports to CMS.
  • Generate Monthly CASPER report.
  • Attend daily IDT, monthly QA, Quarterly Infection and Safety meeting.
  • Initiate/implement/monitor bladder retraining program for patients.
  • Update careplans.​
Charge Nurse Oct 2008 - Nov 2010
Sabino Canyon Rehabilitation & Care Center Tucson, Arizona
  • Charge nurse on skilled floor. Oversaw average of Number patients per shift.
  • Medication administration
  • Wound treatment
  • Obtain Lab result and report to Provider
Bachelor of Science: Business Administration 1986
University of the East Manila, Philippines
  • Recipient of  University Scholarship
  • Continuing education in Basic Importation/ Exportation
  • Manage Family owned Export company 
Licensed Practical Nurse: 2002
Pima College Desert Vista
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Professional Summary
Dedicated RN committed to quality patient care. Compassionate care giver and patient focused. Passionate, motivated, with teaching skills and drive for excellence.
  • Wound cleaning/care expertise
  • Adept at prioritizing/managing deadlines
  • Enthusiastic caregiver
  • Culturally sensitive
  • Patient and family advocate
  • Medication administration
  • Preceptor
Work History
RN CVU 12/2017 to Current
West Houston Medical Center Houston, TX
  • Prepare and educate patients on pre and post operative cardiac procedures.
  • Monitor cardiac rhythms and inform MD of any abnormalities.
  • Provide care before and after cardiac surgery.
  • Assess, monitor and treat wide range of cardiac patients.
RN Med Surg/ Tele 07/2017 to 12/2017
West Houston Medical Center Houston, TX
  • Providing Nursing care to surgical patients, (GI, GU, orthopedic, vascular, cardio, etc),completing pre-operative and post-operative procedures.
  • Educate patients and their families on disease processes, medical-surgical procedures and other aspects of therapeutic regimens, including medication and pain management techniques.
  • Care for a variety of medical surgical patients including Dialysis patients, post cardiac surgery/telemetry, general surgery, orthopedics, endocrinology patients.

RN CDU (OBS Unit) 10/2016 to 07/2017
West Houston Medical Center Houston, TX
  • Taking care of patients who are admitted through the ER until decision is made to discharge or admit them within a 48 hour period.
  • Respond quickly and accurately to changes in patients conditions or emergency situations by employing critical response / care directives.
  • Provide information on health maintenance, disease process, medications, illness prevention, counseling and support to patients, family members and validates patient comprehension.
  • Facilitate safe discharges of the patients who do not necessarily need to be admitted.

RN Telemetry 05/2016 to 10/2016
West Houston Medical Center Houston, TX
  • Work as part of a cohesive team primarily focusing on cardiac patients.
  • Document patient vital statistics, administer medications and perform general checkups as part of daily rounds
  • Educate patient and families regarding their rights, stages of disease, medication, treatment plans, procedures and ongoing wellness.
Charge Nurse 01/2015 to 05/2016
Sinai Plaza Nursing and Rehab Center Miami, FL
  • Report to MD /NP any incident /changes in patients conditions and communicate with patient family on concerns and problems.
  • Accurately document nursing assessment, treatments, medications, admissions and discharge instructions and follow-up care.
  • Monitor patient care to ensure it meets facility\'s standards.
  • Supervise 3 staff nurses (RN/LPN), 6-8 CNAs.
MDS Nurse 04/2014 to 12/2014
Sinai Plaza Nursing and Rehab Center Miami, FL
  • Formulate individualized care plans, implement and monitor the care plans to ensure their effectiveness.
  • Conduct meetings with multidisciplinary team and families to discuss goals for improvement and plans of action.
  • Use Resident Assessment Instrument (RAI) to gather information from residents and their families during initial and periodic interviews.

Wound Care Nurse 01/2011 to 04/2014
Sinai Plaza Nursing and Rehab Center Miami, FL
  • Document all assessments, treatments, medications, discharge instructions and follow up care for residents with wounds.
  • Made rounds with wound care physicians.
  • Provide education to patients, family, and nursing staff about preventive measures and techniques to optimize wound healing.
  • Implemente plans to prevent pressure ulcers and other wound developments.

LPN 07/2009 to 01/2011
Sinai Plaza Nursing and Rehab Center Miami, FL
  • Prepare and administer medications as ordered by the physician.
  • Ensure the safety and comfort of Patients.
  • Participate in orientation of new staff.
Associate of Science: Nursing 2015 Miami Dade College - Miami, FL Nursing
LPN: 2008 McFatter Technical College - Davie, FL