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Experienced Collections And Accounts Receivable Specialist With More Than 15 Years In Successfully Collecting Delinquent Accounts, Addressing Customer Concerns And Effectively Negotiating Settlement Agreements While Maintaining Positive Relationships And Fostering Goodwill With Customers

Ryan Herco Flow Solutions Inc. September 2019 to Current Credit/Collections Analyst
Burbank, CA

Responsible For The Collection Of Delinquent Accounts, Assist Customers With Account Concerns, Negotiate Payment Plans, Process Credit Applications, Process Credit References, Assist Sales With Resolving Customer Disputes, Reconcile Accounts, Prepare Weekly Account Update Reports For Management And Sales Department, Process Credit Card Payments

Input 1 LLC April 2018 to September 2019 Delinquency Management Analyst
Woodland Hills, CA
  • Responsible For The Collection Of Delinquent Accounts, Prepare Collection Letters, Negotiate Settlement Agreements, Research Client Contact Information, Process Payments, Reconcile Accounts
ACF Property Management June 2009 to March 2018 Senior Accounts Receivable Specialist
Studio City, CA
  • Responsible For The Collection Of Delinquent Tenant Accounts, Reconcile Accounts, Address Tenant Concerns, Prepare Monthly Statements, Prepare Default Notices For Non-Payment Of Rents, Prepare Accounts For Legal Action, Post Cash Receipts, Process Move Out Paperwork And Security Deposit Refunds

July 2015 - May 2017 - Accounts Receivable Supervisor

  • Assisted Staff Of Four With Daily Processes, Assisted Management And Attorneys In Legal Matters Including Eviction and Bankruptcy, Prepared Accounts For Collections And Coordinated With Collection Agency On Account Status, New Hire Training, Prepare Annual Staff Evaluations, Counsel Staff, Address Difficult Tenant Collection Issues, Approve Payment Plans, Assist With Month End Procedures
Tri-Signal Integration June 2006 to June 2009 A/R Coordinator
Sylmar, CA
  •  Responsible For The Collection Of Delinquent Accounts, A/R Billing, Research Discrepancies, Prepare Credit/Debit Memos, Customer Service, Process Construction Forms Such As Lien Releases And Stop Notice, Prepare Daily Bank Deposit
Cover All January 2004 to June 2006 A/P Coordinator
Chatsworth, CA
  • Accounts Payable For Multi-State Portfolio , Enter Vendor Invoices, Research Discrepancies, Process Weekly Check Run, Negotiate With Vendors To Obtain Special Pricing, Discounts And Extensions For Payments, Assist Accounting Manager With Various Projects.
Unique Enterprises January 2003 to January 2004 Office Manager
Chatsworth, Ca.
  • Responsible For Accounts Receivable, Accounts Payable, Payroll, Customer Service, General Office Duties
Clear Print January 1992 to January 2003 Credit And Collections
Chatsworth, CA
  • Responsible For The Collection of Delinquent Accounts, Process Credit Applications And Set Credit Limits, Negotiate Price Discounts And Payment Extensions, Accounts Payable, Accounts Receivable, Customer Service.

10 Key By Touch - Typing 35 WPM - Microsoft Word/Excel/Outlook - Yardi - Great Plains - PBS

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Professional Summary
Focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious.
  • Persuasive negotiator
  • People-oriented
  • Detail-oriented
  • Dedicated team player
  • Superior organizational skills
  • Adept multi-tasker
  • Driven and self-motivated
  • Deep desire for career adancement
  • Networking enthusiast
  • Exceptional ability to manage and cultivate relationships
  • Goal-oriented

Work History
Inside Sales Support, 12/2014 to 01/2017
Secure Data Solutions, Inc. Spring, Texas
- Closed 3.6 million in renewals with technologies such as: Riverbed, Palo Alto, Fortinet, Check Point, Blue Coat, Fire Eye, Varonis, Gigamon, Barracuda, and Proof Point etc.- Prepared quotes and assisted outside account managers in communication with prospective clients to earn net new business. - Negotiated Profit Margin on renewals with purchasing departments and distributors. - Built exceptional relationships with distributors that resulted in more efficient processes. - Managed customer relationships and maintained organization of account managers\' calendars. - Maintained organization of purchasing, shipping and invoicing clients. - Assisted in marketing events with prospecting efforts to begin relationships with new clients. - Developed a strong working knowledge of Salesforce, Quotewerks, Quosal, and Quickbooks. Capitalized on opportunities to expand business into current client base while including outside account managers and assisting them along the way.

Experience Coordinator, 07/2013 to 09/2014
Webolutions Greenwood Village, Colorado
-Dedication to creating memorable and exciting experiences for guests and clients-Created monthly menus and prepared fresh, seasonal snacks for employees and guests-Organized team building experiences-Preformed clerical and receptionist duties in a unique fashion-Organized scheduling, and updated multiple calendars-Assisted with Denver Social Media Marketing Events-Updated website with blogs and articles with Word Press-Answered all incoming phone calls being the first point of contact for new clilents
Communications Fort Lewis College - Durango, Colorado

Business University of Colorado Denver - Denver, Colorado

Associate of Arts: General Studies Montgomery Community College - Conroe, Texas
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Career Focus

Well-versed self-starter with more than 14 years of experience performing complex administrative support that include, providing statistical, financial, and operational data analysis and reporting. Enthusiastically pursuing a Support Analyst position.

  • Strong verbal and written communication
  • Great interpersonal skills
  • Assessing performance
  • Creative Problem-Solving
  • Policies implementation
  • Skilled influencer
09/2015 to 02/2019
Locomotive Service Coordinator Railserve Inc Atlanta, United States, GA
  • Generated spend analysis daily to identify trends and discrepancies explained $5000 or more variances; improved operational efficiencies
  • Partnered with IT Director led to automation implementation that centralized divisional reporting and raised effectiveness of daily operations
  • Saved 15% in operational costs by cultivating and sustaining strong vendor partnerships
  • Administered 30-35 projects annually upward of $500,000; monitored and tracked progress from start to finish, established time lines, communicated compliance criteria
  • Procured equipment and services within $1.2 million budget in support of 66 remote offices
  • Used Microsoft Access to store, research, and investigate program data; produced weekly comprehensive analysis that reduced program deficiencies
  • Used Google platform to design and distribute surveys to gain programs' performance ratings and drive continuous improvements
  • Represented the Division during quarterly training conference; expounded on programs policies and procedures in support of 10-15 manager-trainees
04/2006 to 09/2015
Accounts Administrator Railserve Atlanta, Ga
  • Collaborated with Account Receivable department monthly. Verified accuracy of 300+invoices and purchase orders. Ensured proper revenue collections
  • Implemented electronic expense reporting for 250+ employees; increased travel program functionality
  • Provided onsite accounts payable and payroll training; improved 3-5 managers efficiencies
  • Worked cross-functionally with Human Resources, Safety, and Operations departments in support of company's Safety initiative and incentives; helped to heighten 1000+ employee morale and avoid loss of life
06/2004 to 03/2006
HR Assistant Railserve Atlanta, GA
  • Facilitated the new hire screening process by reporting 10-15 drug screens and background check results monthly
  • Strengthened Human Resources effectiveness by distributing new hire and pay packets during orientation process in support of 60 remote locations
  • Rated #1 Assistant over 4 predecessors by interpreting and explaining Human Resources policies and procedures through to resolution in support of 1000+ employees
  • Facilitated quarterly training forum by coordinating catering, assisting with the agenda, and arranging hotel accommodations
  • Compiled and distributed monthly financial analysis to Berkshire Hathaway executives

February 2019

Earned 5 units of continuing education toward Lean Six Sigma Certification

Bachelor of Science: Business Administration Clayton State University Lake City, GA, United States
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Motivating and talented Academic professional with experience as a Financial Advisor, Academic Advisor and Program Coordinator/Title I Math Interventionist driven to inspire students to pursue academic and personal excellence. An administrator focused on using communication skills, encouragement and vast knowledge of learning styles to create a welcoming and interactive learning environment for all students.
  • Proficient in creating and maintaining schedules
  • Accomplished academic advisor
  • Knowledgeable financial advisor
  • Committed to cultivating student leadership
  • Collaborate with university partners
  • Team-Building
  • Federal Student Aid regulations
  • Impact student recruitment, success, and retention
  • Manage and maintain all student records
  • Variety of financial aid programs
  • Program and project management
  • 10+ years experience in an academic environment including work with students to ensure that they are registered for the appropriate courses and credits as well as meeting the financial aid requirements.
  • 4 years of experience in academic course corrections/changes and certain student actions without supervision based on preset standards.
  • Interprets changes to federal, state, and institutional regulations in Financial Aid and translates the effect/impact to students and parents in a manner they can understand, particularly to first generation students; analyzes and authorizes changes to the need analysis calculation.
  • Perform an audit of all student records each semester to ensure that they are registered for the appropriate courses and credits and meeting SAP requirements.
  • Manage and maintain all student records, insuring they are accurate and up-to-date, and available for faculty to use in advisement and for student actions;
Education and Training
Masters of Science in Higher Education 2017 Kaplan University
B.A. Political Science 2013 Wayne State University
Lisa Nuskowski for State Senate                                                                  2010 Campaign Assistant
  • Helped promote Lisa Nuskowski and her platform for the State Senate.
  • Organized fundraising events that were critical to campaign success.
National Academic Advising Association Member, 2014-Present
Extra-Curricular Activities
NCAA Division II Athlete
Member, Student Athlete Advisory Committee (SAAC)
Training Coordinator 12/2018 to Current Amazon Logisitics
  • Developed training programs to improve employee and department performance.
  • Established individual and department improvement goals and performance measurement standards.
  • Counseled employees of positive performance improvements as well as areas needing improvement.
  • Created training communication, developed training schedule, and coordinated training programs with production manager.
  • Provided support to Program Manager, Business Service Manager and client as needed.
  • Maintained management reports on completed training for unit.

Clerk 2 07/2018 to 12/2018 36th District Court Detroit, MI
  • Completes adjustments to cash register reports and research system-highlighted errors to close out payment discrepancies and data entry issues.
  • Accountable for all case-related matters related to employees, employee's family, co-workers, and friend to their departmental management.
  • Process documents relating to default judgments, appeals and remands, bench warrants, claim and delivery, change of venue, leins and other collection paperwork.
Financial Aid Administrator 06/2016 to Current Wayne County Community College District Detroit, MI
  • Advises students and parents on financial aid issues to include eligibility requirements, application process, education costs, and or verification processes.
  • Educates others on financial aid regulations, policies, procedures, and laws by answering questions, writing letters, and/ or giving presentations.
  • Processes financial aid awards, fee waivers, education benefits, and/or fellowships to include calculating and loading financial awards, making adjustments to accounts, and disbursing fellowships.
  • Prepares and monitors financial reports and accounts and investigates and resolves problems.
  • Determines student eligibility for financial aid and/or fee waivers based on information such as application, grades, and enrollment status.