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Skills
  • Excellent communication skills
  • Reliable and punctual
  • Customer service-oriented
  • Front desk experience
Experience
Veterinary Assistant Jul 2019 to Current
 Urban Pet Hospital － San Francisco, CA
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
  • Collected and documented animal information such as weight, size, physical condition and food intake
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal
Pet Hotel Associate Lead Sep 2018 to Jul 2019
 PetSmart － Daly City, CA
  • Filing medication forms and administering those medications
  • Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs
  • Trained and developed new team members in day to day operations and safety practices
  • Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details
Sales Associate Nov 2016 to Jun 2018
 Babies R Us － Colma , CA
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Contacted other store locations to determine merchandise availability
  • Answered incoming telephone calls with professional and knowledgeable responses
Sales Associate Feb 2015 to Nov 2016
 BevMo! － Colma, CA
  • Created attractive displays.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Shared product knowledge with customers while making personal recommendations.
  • Built relationships with customers to increase likelihood of repeat business.
Sales Associate Nov 2013 to Dec 2014
 Ross Dress for Less － Westlake , CA
  • Worked as a team member to provide the highest level of service to customers.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
Front Desk Manager Aug 2012 to Sep 2013
 Xtreme Combat & Fitness － South San Francisco , CA
  • Handled all incoming calls and promptly respond to inquiries via email and telephone.
  • Administered and processed payments made by the members, providing them with up to date copies of receipts and/or transactions made by them.
  • Ensured front desk was well attended at all times
Education and Training
High School Diploma 2011 Lincoln Academy － Online
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Objective
To secure a position with a stable organization, where I can be a member of a team, and utilize my experience to the fullest.
Education
Dade Medical College | | Miami Florida , United States Bachelor of Science 2011
Coral Gables Senior High School | | Coral Gables, Florida, United States High School Diploma 2010
Skills


  • Careful and active listener                Computer Proficiency
  • Service Oriented                                  Time Management
  • Bilingual                                                     Data Collection
  • Creative Problem Solving                   Customer needs assessment
  • Professional and Friendly                     Multi- tasking   
Experience
Youth Co Op Inc. | Miami , Fl Youth Counselor 04/2017 - Current
  • Promoted positive influence on youngsters by demonstrating appropriate behavior, listening carefully when others spoke and showing respect for people of all ages.
  • Collaborated with counselors and parents to report youth behavior and progress.
  • Communicated with challenged and troubled Youth in effort to exact positive impact and influence.
Youth Co-Op Inc. | Miami , FL THIS WAY AHEAD- Summer Program Job Coach 01/2018 - Current
  • Tested individuals for job aptitudes, personality traits and drug use.
  • Taught workshops on building resumes, completing applications and searching for jobs.
  • Completed initial assessments and provided counseling sessions to cover all aspects of client history, situation and skills.
  • Integrated current job search knowledge and technologies into training and manuals.
  • Trained and supported newer staff in regards to performance, compliance and procedures.
Vighter Medical Group | Miami , Florida Youth Care Worker 09/2015 - 03/2017
  • Oversaw the daily routines of youth in placement and prepared and delivered services related to basic human needs.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education, and employment.
  • Tracked client movement on and off the unit by documenting times and destinations of clients.
Acevedo Medical Care Group | Miami , FL Front Desk Receptionist 02/2014 - 01/2015
  • Cultivated professional relationships with guests through active response, dedicated assistance and improving customer retention.
  • Assisted during downtime by answering phones, responding to guest inquiries and providing information regarding club services.
  • Determined customer needs through careful and active listening skills and identified appropriate  solutions within anticipated price range.
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Professional Summary
To have the opportunity to enhance my skills as well as acquire new skills in all aspects of working. My strong sense of determination and amazing leadership skills are a key factor in what makes me a prime candidate for all new endeavors.
Work History
Management , 06/2018 to Current
 VINCE – Riverhead, NY
  • Consistently hit and exceeded sales goals by 50%
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Contacted other store locations to determine merchandise availability
  • Engaged with customers in a sincere and friendly manner
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Built relationships with customers to increase likelihood of repeat business
Assistant Manager (Software: Millennium), 09/2017 to 05/2018
 European Wax Center – Garden City, Great Neck, Bronx, NY
  • Assistant managed a staff of about 30 employees 
  • Served as company representative to promote company objectives
  • Assigned work to team members based on company needs, personal strengths and job knowledge
  • Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Responded to customer inquiries in person and via telephone
  • Provided an elevated customer experience to generate a loyal clientèle
  • Assumed ownership of team productivity and managed workflow to meet or exceed quality service goals
  • Completed store opening and closing procedures
  • Received and counted money
  • Processed cash, credit, debit and check payments
  • Opened inventory boxes and restocked shelves
  • Encouraged the sales staff to cross-sell complementary products and services to customers
Manager (Software: Mindbody), 04/2013 to 09/2016
 Blow Beauty Bars – Bridgehampton, East Hampton, Manhasset, NY
  • Anticipated spa and salon guest concerns and addressed them immediately
  • Inventoried, ordered and stocked salon product line
  • Processed cash and credit payments rapidly and accurately
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Provided coaching, mentoring, and consultation to staff to enhance staff development
  • Addressed and resolved general payroll-related inquires
  • Consistently hit and exceeded sales goals
Front Desk (Software: Mindbody), 10/2015 to 03/2016
 Emena Spa – Miami, FL
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a high success rate
  • Consistently hit and exceeded sales goals
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
Sales Professional, 10/2010 to 08/2013
 Nordstrom – Garden City, NY
  • Consistently hit and exceeded sales goals by 50%
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Contacted other store locations to determine merchandise availability
  • Engaged with customers in a sincere and friendly manner
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Built relationships with customers to increase likelihood of repeat business
Receptionist, 05/2007 to 07/2010
 Dr. Camillo Gugliucci MD (OB-GYN) – New York, NY
  • Managed various general office duties such as answering multiple telephone lines, filing, completing insurance forms and mailing monthly invoice statements to patients
  • Performed monthly inventory and maintained office and medical supply counts
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
  • Authorized drug refills and provided detailed prescription information to pharmacies
  • Performed confirmation calls
Additional Information

Held the following seasonal positions:

Hostess, 05/2017 to 09/2017
PORT Waterfront Bar & Grill – Greenport, New York,
- Consistently provided professional, friendly and engaging service
-Skillfully promoted items on beverage lists and restaurant specials
-Displayed enthusiasm and knowledge about the restaurant's menu and -products
-Developed and maintained positive working relationships with others to reach business goals
-Demonstrated genuine hospitality while greeting and establishing rapport with guests
-Provided friendly and attentive service
-Assigned patrons to tables suitable for their needs and according to the rotation
-Answered telephone calls and responded to inquiries

Hostess/Server, 04/2015 to 09/2015
Sen – Sag Harbor
-Answered telephone calls and responded to inquiries
-Assigned patrons to tables suitable for their needs and according to the rotation
-Assisted diners with obtaining food from buffet/serving table as needed ----
-Assisted in maintaining preparation and service areas in a sanitary condition -
-Consistently provided professional, friendly and engaging service
-Skillfully promoted items on beverage lists and restaurant specials
-Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
-Displayed enthusiasm and knowledge about the restaurant's menu and products
-Demonstrated genuine hospitality while greeting and establishing rapport with guests
-Processed orders on a computerized Point of Sale system

Education
Associate of Science: Nursing , 2020
 Queensborough Community College - NY
Associate of Arts: Liberal Arts Borough of Manhattan Community College - New York, NY
 I pursued an Associates in Liberal Arts at Borough of Manhattan Community College from 2013 - 2015. I  transferred to Colorado State University - GLOBAL CAMPUS prior to finishing my degree at BMCC -  explaining the gap in employment from 2013 - 2015. 
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Professional Summary

Personable and friendly Customer Sales Associate adept at working in diverse retail and customer service environments.
Excelling in delivering support services and resolving customer complaints while also remaining professional under pressure.
With over 4+ years in retail experience in a fast-paced, team-based environment. I am confident and motivated in advancing my career.

Work History
Telemarketer Sales Representative(Outbound), 08/2019 to 02/2020
 TMZ Designs. LLC – Phoenix, Arizona
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Performed cold calling and outreach to build sales pipeline.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Assisted with training and orientation of new employees.
  • Troubleshot any issues and escalated issues to proper department.
  • Answered calls, took messages and transferred calls to appropriate individuals.
Corporate Customer Service Rep, 11/2018 to 11/2019
 Target Financials – Tempe, AZ

Job  duties are but not limited to:

  • Respond to customer requests via telephone and email.
  • Enter details such as payments, account information and call logs into the computer system.
  • Process orders along with order details.
  • Issues refunds, replacements, and goodwill gift cards as necessary with proper judgment. 
Customer Service Representative, 09/2017 to 11/2018
 24/7 Intouch – Mesa, AZ

Job duties include but not limited to:

  • Provide ongoing guest service, including advice on most recommended contractor for specific services.
  • Verify contractor integrity. 
  • Responded to customer requests via telephone and email. 
  • Kept customer up to date on contractors availability.
Customer Service Representative/Call Center, 09/2016 to 09/2017
 Alorica – Mesa, Arizona
  • Job duties may include but not limited to:

 • Manage large amounts of outbound and incoming calls in a timely matter    

 • Interviewing clients by verifying information.    

 • Obtains and Protect client information          

 • Maintain Quality Assurance on every call

 • Identify Customer Needs 

 •  Determine eligibility by comparing client information to requirements  

 • Waterfall and confirming pricing. 

 • Follow communication “scripts” when handling different topics 

 • Clarify Information

 • Resolve issues by providing solutions and/alternatives  

 • Upsell products as necessary
Front Desk Receptionist, 11/2015 to 07/2016
 Hilton Rosemont – Rosemont, Illinois

Job duties include but are not limited to:

• Providing General office support 

• Greet Guest with warm welcome 

• Manage Bookings and Reservations  

• Directing Guest to their Destination  

• Answering Visitors Inquiries and Requests 

• Sorting and Mail Distribution 

• Answering Incoming calls and Directing calls on Multi-line telephones 

• Montoring logbook 

• Issue Visitor Badges 

• Basic Clerical duties
Hostess/Server, 05/2014 to 11/2014
 Moonshine Bar&Grill – Chicago, Illinois

Job duties include but are not limited to: 

• Greeting and seating guests, inviting them to come back and see us again

• Suggesting new menu items from our limited time offerings. 

• Receiving payment and making correct change. 

• Assisting with beverages.

• Cleaning, completing side work, and organizing supplies as needed. 

• Willingly assisting other team members without being asked. 

• Providing total guest satisfaction.
Door-to-Door Customer Service Representative, 01/2014 to 11/2014
 Direct Energy – Chicago, IL
  • Travel to different neighborhoods and suburbs going door-to-door with the goal of being the top energy provider.
  • Demonstrates on paper and calculator, how much money the client could be saving by switching to Direct Energy as their energy provider.
  • Hand out pamphlets of information about Direct Energy.
  • Compare prices of other competitors 
  •  Travel by foot, truck, automobile, or bicycle to offer services.
  • Develop prospect list or lead list, also leaving your contact information.
  • Circle back and check on customers who are in the position to switch providers.
  •  Develop constructive and cooperative working relationships with others.
  • Work an assigned territory, often up to 30-50 houses or locations per day.
  • Win back former customers.
  • Assist customers with application to switch providers.
  • Tell customers why our energy is better than competitors.
Quality Control Inspector , 10/2013 to 01/2014
 Gold Canyon Candles Inc. – Chandler, Arizona

Job duties include but are not limited to:

• Responsible for the inspection of all candle production coming off of 3 different lines in the production area for confirmation of quality on the finished product

• Responsible for completing all QC paperwork required with the inspection

• Will assist the quality control manager with daily tasks as needed

• Stock products in a quick and orderly fashion 
Skills
  • Creative Problem Solver
  • Leadership
  • Positivity
  • Quick learner
  • Microsoft Windows Proficient
  • Strategic sales knowledge
  • Exceptional communication
  • Credit card Processing
  • Multi-line phone talent

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Education

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