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Professional Summary
Organized Medical Office Assistant with 16 years as a healthcare associate with the ability to readily adapt to changing environments and demands. Known to be an individual of integrity and a team player. Ability to lead a team, motivate and inspire them to focus on a goal and to do their best to achieve at it.
Skills
  • Skilled in (Word, Excel, EMR software,  & Touchworks Scanning)
  • Qualified to train new hires on computer software (Allscripts, Misys, & Touchworks Scanning)
  • Work well under stressful situations
  • Operate office equipment (phones, faxing, filing, printers & scanners)
  • Ability to organize multiple tasks and projects
  • Work well independently
  • Leadership skills


  • Excellent problem solver
  • Resourceful and reliable worker
  • Ability to read and comprehend computer system manuals
  • Excellent verbal communication
  • Good influence, consultative and coaching skills
  • Excellent organization skills
  • Maintain control of own and others' workflow
  • Knowledge of computer applications (word processing and Outlook emails)
Work History
Medical Office Assistant, 08/2006 to Current
Methodist Healthcare-Sutherland Cardiology Memphis, Tennessee
  • Update patient demographics and sign patients up for the portal.
  • Performed clerical duties, schedule out-patient tests from Allscripts, answering phones-transfer calls to appropriate associate and tasking nurse calls using Allscripts program.
  • Allscripts Superuser-Trained current/new hires on Allscripts, Misys, and Touchworks Scanning.
  • Registered patients and intake (make new patient charts), update HIPPA and consent forms as necessary in Misys.
  • Verified patients' insurance eligibility  through Passport.
  • Request, print, and scan medical records in Touchworks Scan.
  • Collect copays, balance end of day report, and make bank deposits. Post copays to patients chart for billing purposes.
Front Desk Supervisor, 05/2004 to 07/2006
Family Healthcare of Millington Millington, Tennessee
  • Trained new staff on office procedures and computer software applications. Implemented office rules and regulations. Interpreted and communicated new or revised policies to staff and new hire.
  • Conducted monthly in-services and staff meetings to educate staff and facilitate job duties and make improvements.
  • Assigned employee areas, scheduled staff breaks and authorized overtime.
  • Ability to lead and motivate individuals and groups of associates, management, physicians, and patients.
  • Delegated job duties to the front desk, medical records, and referral staff. Strengthened repeated business referrals.
  • In charge of overall business operations. Ordering supplies.
Medical Office Clerk-Front Desk, 06/2001 to 05/2004
Familiy Healthcare of Millington Millington , Tennessee
  • Maintained and printed medical records, request referrals, performed all front desk duties.
  • Answer multiple phone lines-transfer calls to appropriate associate.
  • Data entry-update patient demographics. Verify patient insurance/collect copays.
  • Assist the needs of walk in patients in a timely manner.
  • Trained new staff on office procedures and computer applications.
  • Scheduled follow up appointments and test.
Education
Bachelor of Science: Health Administration with a Concentration in Management, 2018
University of Phoenix - Memphis Campus - Memphis, TN
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Summary

Highly focused health care professional with many years experience with direct patient care as well as extensive front office experience. Ability to stay focused and productive in a fast paced position. Ability to work well with all different personalities, and to be an excellent and positive team player.

Skills
  • Understanding of Anatomy, Physiology and Medical Terminology
  • Assisting with various medical procedures 
  • Pre-op and post-op instruction
  • Basic Life Support, First Aid and CPR
  • Taking and recording vitals
  • Injections, blood draws 
  • Presenting and explaining treatment plans
  • Discussing and implementing financial arrangements
  • Entering and managing patient information in Electronic Medical Chart
  • Culturally sensitive 
Experience
05/2018 to Current
Front Office Associate Southwest Idaho Ear Nose and Throat Boise, ID

Assist patients with checking in for appointments, explaining and assisting with completing health histories and financial forms. Data entry, coordinating communication between patient and clinical staff,  scheduling and check out procedures, other various front office duties.   


03/2018 to 04/2018
Externship Medical Assistant Saint Alphonsus Medical Group Boise, ID

Ear Nose and Throat - Donald Beasley MD

General Surgery- Steven Williams MD, FACS  

Provided necessary clinical support and assistance to physician, medical staff and patients for unit specific tasks and procedures.

 


05/2014 to 03/2018
Hygiene Coordinator Meridian Dental Meridian, ID

Manage schedules for a team of 11 hygienist's, collections, presenting treatment plans. 

09/2011 to 05/2014
Front Office Coordinator Bay Point Dental Boise, ID

Discussed treatment plans, financial arrangements, managed schedules for three dentists. Collections, insurance billing and posting, deposits and bookkeeping. 

Education and Training
Registered Medical Assistant College of Western Idaho Boise, ID

Completed Certified Medical assistant program at College of Western Idaho.

Obtained Registered Medical Assistant Certification  

Registered Dental Assistant North Valley Occupational Center Mission Hills, CA

Completed certified dental assistant program. Obtained Certification and Registration, Obtained Dental Radiology License and Expanded Functions Certification

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Professional Background

Experienced executive administrative assistant in addition to a healthcare professional presently employed as an Oncology Reimbursement Counselor experienced in acquiring financial assistance through foundations, drug copay cards and free drug assistance. In 2018, contributed to acquiring over $50 million dollars in funding to help patients and to help reduce bad debt write-offs for the US Oncology practices.

Skill Highlights
  • As a Oncology Reimbursement Counselor, educates patients in regards to grant assistance and foundation income audits, ensures medical office compliance with HIPAA regulations for maximum quality and control
  • Handles patients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
  • Experienced in iKnowmed and Citrix - plus PC Power User
  • Demonstrates proficiency in telephone, email, fax within high volume environment
  • Experienced in quickly assessing high volume of incoming patient intakes reviewing for primary and secondary diagnosis, ICD-10 codes, patient signatures, OOP and deductibles, drug regimen, types of insurance and patient income to identify best financial/drug copay assistance options for patients
  • Years of experience as an administrative and executive administrative assistant while at ExxonMobil in my early career. PC power user who has maintained administrative skills throughout career
  • Familiar with foundation and drug manufacturers criteria and requirements to enroll
  • Previous medical front office experience including greeting and checking in/out patients and insurance verification, scheduling appointments and insurance verification, collecting copay/coinsurance/deductible, ensuring all insurance, demographic, and eligibility information is obtained from patients
  • Heavily trained in time management, written and verbal communications skills, effective listening skills, customer service, multitasking, problem solving, conflict resolution and much more
  • Former project manager with people leadership skills
Accomplishments
  • Contributed in collecting over $50 million dollars in 2018 from foundations and drug manufacturers to help patients with financial assistance and to help practices avoid bad-debt write off
  • Continuously meet and exceed daily goals in case management
  • Familiar with foundations and drug manufacturers enrollment criteria
  • Previous medical experience working as a Front Desk Assistant at local doctor's office
  • Hold AAPC Certification in ICD-10 Coding Curriculum including Medical Anatomy, Terminology and ICD-10 Coding
  • Recognized and awarded by previous employers as a project manager, leader, account manager, trainer, marketer and business manager
Professional Experience
Oncologist Reimbursement Counselor 08/2016 to Current McKesson The Woodlands, TX
Front Office Assistant 03/2016 to 06/2016 Dr Neville & Associates The Woodlands, TX Greet and check in/out patients, distribute faxes, schedule appointments, insurance verification, answer phones, collect correct copay/coinsurance/deductible. Patient scheduling and insurance verification. Experience with electronic medical records using E-clinical Works.
Project Engineering Consultant 06/2015 to 10/2015 Quest Global Houston, TX
Knowledge Transfer Consultant 12/2011 to 05/2015 RCG Houston, TX
Project Manager 09/2007 to 12/2011 Chevron Houston, TX
Education and Training
Associate of Applied Science: Multimedia Technology 1999 Art Institute of Houston Houston, TX, USA Honors Graduate
Business Administration 1989 Lee College Baytown, TX, USA Attended classes in basic business administration and marketing
Certifications
Human Factors International, Web Usability Analyst 2007
AAPC Coding Certification, 2015
Affiliations
Member of AAPC with Certification
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Professional Summary

Talented food service professional bringing skills in order management, payment processing and upselling. Stays current on menu items and consistently offer targeted recommendations to meet individual customer needs. Excels in high-volume environment. Knowledgeable about handling of special dietary requirements and general food safety standards.

Skills
  • High-volume dining
  • Beverage preparation
  • Food sales and promotion
  • Menu memorization
  • Food preparation
  • Point of sale knowledge
  • Efficient multi-tasker
  • Critical thinking
  • Attention to detail
  • Team building
  • Highly organized
  • Professional and mature
  • Strong problem solver
  • Excellent planner and coordinator
  • Time management
  • Flexible schedule
  • Dining area cleanliness
  • Guest seating arrangements
  • Medical terminology
  • Proficient in Microsoft Office
  • Spreadsheets
Work History
Server, 10/2019 to Current
El PapiMobile, Alabama
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Server, 07/2019 to 01/2020
LoDa BiergartenMobile, Alabama
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Lead Scheduler/Billing Department, 10/2017 to 07/2019
Magnetic Imaging AffiliatesOakland, CA
  • Recorded patients' medical history, vital statistics and test results in medical records
  • Verified proper ICD-10 coding on claims
  • Checked patient data including insurance, demographic and health history to ensure all information was current
  • Used Epic to input information into computerized patient record system
  • Scheduled and coordinated transportation for hospital/emergency room inpatients
  • Scheduled outpatient appointments
  • Handled patient information in compliance with HIPAA
  • Handled insurance authorizations for patients
  • Managed office supplies, vendors, organization and upkeep
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order
  • Scanned documentation and entered into the database
  • Obtained payments from patients and scanned identification and insurance cards
Administrative Assistant, 01/2016 to 11/2016
MH3 PrintingMobile, AL
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Oversaw daily office operations for staff of 20 employees.
  • Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
  • Managed and reviewed filing and office systems.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Added new material to file records and created new records.
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
Office Assistant, 01/2010 to 12/2015
Law Office of G. Wayne AshbeeMobile, AL
  • Processed appeals, motions and pretrial agreements.
  • Scheduled and made appointments for the attorney.
  • Assisted attorneys in collecting information such as employment, medical and other records.
  • Transcribed legal documents and phone conversations.
  • Scheduled all appointments, appearances and briefings.
  • Created expense reports and time sheets in a timely manner.
  • Screened telephone calls and forwarded them to the appropriate departments.
  • Obtained signatures from attorneys for legal documents.
Certifications
  • CPR certified through American Heart Association
  • Heart Saver/AED Certification
Education
Currently Attending: Nursing Student Spring Hill College - Mobile, AL
High School Diploma: 2013
Baker High School - Mobile, AL