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Professional Summary
Level-headed professional able to provide support to diverse populations.  Interested in a full-time position where I can demonstrate my skills and abilities while fulfilling the agencies mandate.
  • Microdoft Office Suite
  • Data Entry
  • Fast Learner
  • Very organized
  • Skipped Certified
  • Able to pass CPR/First Aid certification
Work History
Direct Support Professional 04/2009 to 12/2017
AHRC New York City New York, NY
  • Supervised staff at night with disabilities, Administered medications, monitored doctor visits.
  • Chaperoned trips and events.
  • Performed and demonstrated expected outcomes (i.e. dressing, self-medication administration).
Clerical Worker (seasonal) 03/2008 to 09/2008
City of New York Parks & Recreation Brooklyn, NY
  • Performed data entry and retrievals on the computer.
  • Answered multi-line telephone, routed calls, and took accurate messages. Filed, faxed important office documents.
  • Compiled, sorted, and prepared incoming and outgoing mail.
  • Assisted patrons with the application processes and other forms.
  • Maintained an alphanumeric filing system.
Assistant Director, Child Care Assistant 06/2003 to 06/2007
ChaRosa Foundation Corporation, NYC Board of Education Jamaica, Brooklyn, NY
  • Registered and supervised youth ages 14-21 to join the Workforce Investment Act Program.
  • Tutored and supervised children in the After School Program.
  • Supervised and monitored staff and students in the Summer Youth Employment Program.
  • Monitored and implemented Internship Program (YEP).
Child Care Assistant 09/2000 to 06/2003
New York City Board of Education - Public School 81 Brooklyn, NY
  • Ensured children took home appropriate books and personal effects daily.
  • Maintained a safe, clean, and enjoyable atmosphere for children ages Pre-K through (4-6 year olds).
  • Assisted teachers in preparing and implementing children's activities including reading, arts and crafts.
  • Participated in parent-teacher conference, schedule meetings and present information at PTA.
Playground Associate (Clerical) 07/2001 to 10/2001
City of New York Parks & Recreation Brooklyn, NY
  • Maintained files and managed data from front desk area as well as answered phones.
  • Monitored visitors signing in on the Parks' and Recreation guestbook log.
  • Scheduled appointments for office staff and announced visitors upon arrival.
  • Performed data entry, printed membership cards and issued to new members upon approval.
Medical Office Clerk (Temp) 06/2001 to 07/2001
New York City Board of Education Brooklyn, NY
  • Entered medical data into the database.
  • Created written correspondence, business letters, and memos.
  • Greeted visitors and had them register in visitor's log book.
  • Answered telephones and recorded messages for office staff and school nurse.
  • Performed general office work including filing, faxing and copying documents.
  • Participated in staff meetings, recorded minutes for distribution to staff.
Clerical Aide 09/1997 to 07/2000
Human Resources Administration New York, NY
  • Provided front desk support for the receptionist.recording messages and forwarding calls to staff.
  • Performed general office duties including filing, copying, and mail distribution.
  • Assisted in providing clients and visitors with general information and directions to the office.
  • Provided excellent customer service answering questions and inquiries for clients and visitors.
Big Brother/Big Sister Mentor Supervisor Credentials Family Development Credentials: 2005 Cornell University - New York
Computer Office Skills-Certificate Awarded: Microsoft Office Suite, Internet and Basic Office New York City Technical College - Brooklyn
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Hardworking parts representative, office assistant, and inside sales representative recognized as a solid team player and reliable associate.

Parts representative with 2 years experience, office assistant with proven work ethic with over 4 years experience, as well as inside sales representative with over 1 year of experience offering outstanding customer service.

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support.

  • Microsoft Office skill
  • Filing and data archiving
  • Report development
  • Inventory systems
  • Problem resolution
  • Meets/exceeds goals
  • Accurate pricing of material
  • Meeting deadlines
  • Customer relations

File Management

Prepared monthly reports for records, closed terminated records, and insured that all documentation has been received and filed.


Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Data Organization

Improved office organization by compiling reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.


Answered multiple phone lines, transferred calls to corresponding departments, filed invoices and billed accordingly.

Inside Sales

Built professional relations with customer base, competitive pricing, product knowledge.

Part Sales
October 2014
Custom Truck & Equipment Midland, Texas

Took daily part requests and key-entered orders, faxes, backorders and credit memos for mechanics and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Maintained physical inventory. Received parts into Karmak system and applied to work orders as well as sales orders.

Office Assistant (3 years), Inside Sales/Receiving Clerk (1 year)
August 2010 to July 2014
RHW Metals Odessa, Texas

Office Assistant

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research, and billing.

Inside Sales

Dealt with customer base regarding product knowledge, pricing, and deadlines.

Receiving Clerk

Assisted in purchasing of material, responsible for receiving material in inventory through software.

Medical Office Clerk
November 2009 to May 2010
Wendover Family Medicine Odessa, Texas

Prepared folders and maintained records of newly admitted patients.

Updated patient accounts and information on a daily basis.

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Managed incoming and outgoing calls for busy medical office.

Office Manager
September 2008 to October 2009
Chris Baker's Physical Therapy Odessa, Texas

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.

Organized charts regularly in accordance with medical policy and procedures.

Provided efficient customer service to clients.

Researched aging reports including reimbursements which were 90 days in arrears status.

Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

Updated patient accounts and information on a daily basis.

Verified payments done by insurance companies were accurate and according to contract guidelines.

High School Diploma : 2006 Zion Christian High School Odessa, Tex
Associates in Arts Odessa College Odessa, Texas


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Professional Summary
Personable and responsible candidate with excellent experience working in fast-paced environments. Solid team player with great positive attitude and customer- serviced focus. Superior computer skills, and telephone etiquette. Qualified cash handling skills. Professional, organized and focused under pressure. Excellent communicator excelling at costumer satisfaction. Self motivated and driven to exceed assigned goals. Several years of professional sales experience.
  • Proficient in cash management
  • Exceptional communication skills
  • Excellent computer skills and ability to learn any new programs
  • Organized multi-tasker
  • Trusted key holder
  • Fluent in (English-Spanish) 
  • Quick learner
  • Skilled problem solver
  • Customer interface expertise
  • Multi-line phone operation proficiency
Work History
Medical Office Clerk, 07/2013 to 02/2014
Clinicas Del Camino Real, Inc. Simi Valley, CA
  • Greeted customers entering the clinic to ascertain what each customer wanted or needed.
  • Responsible in checking in and checking out patients, verifying insurance, collecting any payments owed and balancing at the end of the business day.
  • Scheduling, canceling and rescheduling patient appointments. 
  • Work with pipeline report and contact patient for appointment reminder. 
  •  Filing and retrieving medical records.
  • Opened and closed the office in a timely manner.
Landscaper, 04/2013 to 07/2013
Rosas Gardening Simi Valley, CA
  • Friendly and building rapport with customers.
  • Operate powered equipment such as mowers, leaf blowers, chain-saws, electric clippers, sod cutters, and pruning saw.  
  • General landscaping duties mowing, sod laying, trimming, planting, and fertilizing.
  • Water lawns, trees, and plants, using portable sprinkler systems or hoses.
  • Gather & remove litter.
Bank Teller, 05/2012 to 04/2013
Union Bank Simi Valley, Ca.
  • Greeted customers entering the bank to ascertain what each customer wanted or needed.
  • Conducted a variety of customer service tasks such as accepting cash/check deposits, and cashed checks. Also, issued cashier's checks, money orders, traveler's checks, cash advances, and fund transfers.
  • Maintained proper cash limits and referred customers the banks latest products and accounts that suited their banking needs.
  • Handled demanding phone call inquiries to monitor the customer's accounts to their satisfaction.
  • Managed all incoming and outgoing mail of the office.
High School Diploma: General Education, 2010
Santa Paula High School - Santa Paula, CA
Continued onto Moorpark College to full-fill several general education courses.
Additional Information
  • Jose was in the Future Farmers of America Organization in all four years of High School and was the Santa Paula FFA Treasurer. Has attended many leadership conferences and has excellent leadership related skills.