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Professional Summary

 3+ years experience in clinical settings providing nursing care to diverse populations. Effective Medical Assistant who adapts easily to changing environments and demands. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

  • Critical care nursing
  • Professional bedside manner
  • Patient-focused care
  • Competent in physical assessments
  • Client relations aptitude
  • Organised calendar management
  • Project Management
  • Adherence to high customer service standards
  • Customer-focused
  • Team leadership
Work History
Shift Manager Nov 2017 - Current
Burger King Kristinehamn, Värmlands län
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Assisted customers promptly and politely, in person and via telephone.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Volunteer Work Jan 2015 - Jan 2017
Röda Korset örebro örebro, sweden
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Worked with the management team to implement the proper division of responsibilities.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Asked open-ended questions to assess customer needs.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
Analyst Intern Sep 2016 - Nov 2016
Rebtel Networks AB Stockholm, Stockholms Län
  • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
  • Prepared financial pages for presentation to senior management.
Nursing Attendant Jan 2012 - Jan 2015
Africmed Clinic Brusubi, West Coast Region
  • Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses.
  • Strong leader for nursing personnel assigned to the unit/shift.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Changed sterile dressings.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
NS: Nursing 2011
  • Student government representative
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Family Support
    • Provided support to families through education on procedures, regimens, prevention and care.
    • Intensive Care
      Responsible for unit of 18 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
    • Home Aid
      • Assisted patients with bathing, dressing, daily hygiene and grooming.
      • Provided patients with transportation to and from medical appointments.
      • Custodial Duties
        • Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, removed dirty linens from hampers.
      • Reporting
        • Prepared regular charts on patients' health related history, medication restrictions and allergies.
    • Patient Transfer
      Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
  • Vitals Testing
    Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.

  • Peer health education Gambia
  • Röda Korset Sweden
  • SafeServ certification: Food Handling
Additional Information
  • nursing Assistant with 3+ years experience in clinical settings providing nursing care to diverse populations.
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Professional Summary
Experienced health care professional with strength in managing multiple projects simultaneously while fostering a cohesive staff. Always meet deadlines while focusing on business needs.
  • Microsoft Office
  • Sunrise Software System
  • Data Entry
  • Detail-oriented
  • Critical thinker
  • Works well under pressure
Work History
05/2017 to Current
Unit Clerk Northwell Health/Lenox Hill Hospital New York, N.Y.
  • Assist in the maintenance of medical charts and/or electronic medical record.
  • Manage a multi-line phone system and pleasantly greet all patients.
  • Prepare pre-admissions and consent forms as necessary.
  • Identify and rectify inconsistencies, deficiencies and discrepancies in medical documentation.
03/2014 to 04/2017
Nursing Attendant Northwell Health/Lenox Hill Hospital Brooklyn, NY
  • Interviewed patients to obtain medical information.
  • Assisted patients with daily activities for comfort.
  • Ensured safety of patients at all times, preventing falls to eliminate further complications.
11/2005 to 03/2014
Assistant Manager Rite Aid Pharmacy Brooklyn, N.Y.
  • Interviewed job candidates, hired and made staffing decisions based on needs of the business.
  • Trained and evaluated personnel in sales and marketing, which assisted in promoting customer satisfaction.
  • Responded to customer concerns with friendly and knowledgeable service.
Bachelor of Science: Business Management
Medgar Evers College - Brooklyn, NY
Associate of Arts: Health Care Administration
University of Phoenix - Arizona, A.Z.

Employee of the Month - Northwell Health LenoxHill Hospital Oncology Department.

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Professional Summary
Acts as an expert clinical nursing and best practice resource for a not-for-profit healthcare organization.  Leads quality assurance and quality improvement initiatives and trained in Change Management, Root-Cause Analysis and Prospective Analysis, and Patient Safety Trainer.
  • specialist in Gerontological Nursing (CNA Certified)
  • expert in clinical nursing
  •  strong presentation skills
  • Strategic planning capability
  • Analytical thinker
  • Accomplished leader
  • expert knowledge of health regulations and national and provincial standards
  • Quality improvement competency
  • Independent judgment and decision making
  • Promotes positive behavior
  • Effective staff coach
  • Lifelong learner
Work History
Best Practice Specialist, 04/2015 to Current
Good Samaritan Society The Edmonton, AB
  • Writes corporate policies and procedures and ensure that those policies align with Best Practice Standards and Regulation.
  • Acts as a resource person for clinical processes including but not limited to wound care, falls prevention, medication management, Palliative Care.
  • Actively involved in Quality Improvement and Risk Management Activities of all the GSS sites in Alberta and British Columbia.
  • Liaises with Alberta and British Columbia health authorities to enforce and implement quality care practices in all GSS facilities.
  • Leads the sites in preparation of Clinical ROPs compliance evidence for accreditation and simultaneously implements them in collaboration with Clinical Informatics, Pharmacy, and Infection Control Consultant.
01/2008 to 04/2015
EDUCATOR & INFECTION CONTROL DESIGNATE The Citadel Care Centre St. Albert, Alberta
  • Acted as the lead for the co-ordination and management of all educational activities in the Center.
  • Also assisted and supported the implementation of the company's policies and procedures, and their translation into practice by leading the planning, implementation and evaluation of education to enhance the knowledge and skills of both nursing and general services staff.
  • Assessed the education needs of the staff and planned, developed, implemented and evaluated educational programs to meet those needs.
NorQuest College Edmonton, AB
  • Responsible for providing instruction and facilitating student learning according to the prescribed curriculum.
RAI-MDS COORDINATOR, 09/2011 to 01/2013
WestView Health Centre Stony Plain, AB
  • Acted as the facility lead of Resident Assessment Instrument and coordinated the site's MDS schedule, care planning, audits, quality improvement & staff education.
STAFF NURSE, 03/2006 to 03/2012
CapitalCare Kipnes Centre for Veterans Edmonton, AB
  • Directed staff in everyday duties, performs nursing procedures, implements -policies and procedures.
  • Consulted and coordinated with members of the inter-disciplinary health team to carry out resident's care plans.
  • Communicated with families and dealt with their concerns, provided those updates about residents' conditions and participated in family care conferences.
  • Dealt with staffing issues, staff workload and promotion of good infection control practices and champion of Eden Philosophy.
NURSE CONSULTANT, 12/2008 to 04/2009
IEN Assessment Centre, Mount Royal College Edmonton, AB
  • Conducted assessment of Internationally Educated Nurses at the Alberta North site in conjunction with the Alberta South IEN Assessment Centre.
  • Assessment included analysis of the diagnostic exams/specialty exams, objective structured clinical exam (OSCE), clinical judgment scenarios and triple jump scenarios.
  • Reports and recommendations will be submitted to the College and Association of Registered Nurses of Alberta.
Dr. Gerald Zetter Care Centre Edmonton, AB
  • Assessment, planning, implementation and evaluation of resident care under the direct supervision of the Client Services Manager and Care Coordinator.
  • Leader and manager of unit on evening shifts.
  • Provided safe quality nursing care, communicator, role-model and facilitator of mentoring and team work.
STAFF NURSE , 02/2004 to 10/2007
  • Reported directly to the Nurse Leader, delivered nursing care to residents in the long-term care program, administered medications and performed nursing procedures.
  • Implemented policies and procedures.
  • Leader of assigned shift and directed nursing staff in everyday resident care.
  • Performed admission, transfer and discharge procedures.
  • Coordinated with members of the inter-disciplinary health team regarding resident care.
  • Participated and supported nursing staff in MDS, data entry and assessments.
STAFF NURSE , 12/2003 to 07/2004
Royal Alexandra Hospital Edmonton, AB
  • Provided care to medicine patients; performed variety of nursing duties by administering safe and effective nursing care according to hospital policies and nursing care standards.
NURSING ATTENDANT, 06/1999 to 03/2000
Dr. Gerald Zetter Care Centre Edmonton, AB
  • Provided safe, quality care to residents requiring personal care.
  • Delivered and reported activities of daily living.
  • Performed variety of auxiliary nursing duties under the direction of the Care Coordinator.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
STAFF NURSE, 09/1995 to 07/1997
University of Santo Tomas Hospital Manila, NCR
  • Administered general nursing care to patients on a 500-bed capacity acute care and University hospital.
  • Carried out admission, discharge, and transfer procedures.
  • Prepared patients for diagnostic procedures and surgeries.
  • Prepared and administered medications and other treatments.
  • Performed nursing procedures from catheterization, colostomy, tracheostomy care, blood transfusion, CVP monitoring, peritoneal dialysis, hemodialysis, IV insertion, NGT lavage and gavage, chemotherapy and many others.
  • Gave health teachings and provided spiritual care to patients and families.
Bachelor of Science: Nursing, 2017
University of Victoria - Victoria, BC, Canada
Completed with a cumulative GPA of 7.45
Bachelor of Science: NURSING, March 1994
Centro Escolar University - Manila, NCR, Philippines
NURSING Award for Academic Proficiency in Medical -Surgical Nursing, Dean's List, Academic Scholar (1), Honor Society Member
High School Diploma: March 1990
Liceo de Pila - Pila, Calabarzon, Philippines
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Energetic and professional with a diverse skill set which can easily transfer to any medical and/or patient care facility. My skills include the ability to handle confidential paperwork, perform EKGs, First Aid, CPR, take patient vitals, administer injections, sterilize equipment, urine and swab testing, and other duties to provide quality patient care. 
Much of my medical experience has been through staffing agencies which explains the short length of each however I am seeking a long term position in a thriving company. 
  • Understands mobility assistance needs
  • Understands medical procedures
  • Calm and level-headed under duress
  • Medical terminology knowledge
  • Reliable transportation
  • Professional bedside manner
  • Proper sterilization techniques
  • First aid
  • Electrocardiography (EKG)
  • Vital sign monitors
  • Lab equipment calibration
  • Data entry
  • Preparing specimens and samples
Medical Assistant Jun 2017 to Aug 2017
University Health Science Center- Cancer Therapy and Research Center San Antonio, Tx
Greet and log in patients arriving at office or clinic.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. 
Record patients' medical history, vital statistics, or information such as test results in medical records.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Assisted with dislodging patients and coordinating aftercare needs
Medical Assistant Dec 2016 to Feb 2017
Centro Med Clinic San Antonio, Tx
Record patients' medical history, vital statistics, or information such as test results in medical records. 
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. 
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Explain treatment procedures, medications, diets, or physicians' instructions to patients. 
Clean and sterilize instruments and dispose of contaminated supplies. 
Perform routine laboratory tests and sample analyses.
Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
Medical Receptionist Oct 2015 to Mar 2016
CSL Plasma San Antonio, Tx
Completed registration quickly and cordially for all new patients.
Collected blood samples. 
Recorded patients' medical history, vital statistics, and test results in medical records. 
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Educated patients on health screenings
Scheduled appointments with onsite registered nurse. 
Nursing Attendant Jun 2013 to Mar 2014
University Health System San Antonio, Tx Observed and documented patient status and reported patient complaints to the case manager.
Read and recorded temperature, pulse and respiration.
Completed and submitted clinical documentation in accordance with agency guidelines.
Prepared patient rooms prior to their arrival.
Collected urine and fecal samples.
Assisted with adequate nutrition and fluid intake.
Provided transportation, assistance and companionship to clients.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Education and Training
Medical Assistant 2015 Kaplan College San Antonio, Tx
Patient Care Tech 2012 Texas Covenant Education San Antonio, Tx
Certified Nurse Aid 2009 Accent Learning System San Antonio, Tx
Dental Assistant 2004 Intelligence Medical Institute San Antonio, Tx
Associate of Arts 1995 Community College of Aurora Aurora, CO
Activities and Honors
Red Cross Volunteer  U. S. Army 05-1990 to 041991
First assignment during desert storm and desert shield  of Charlie Company Red cross. 
Engineer Battalion Charlie Company Wives Desert storm and Desert Shield support group 09/1990to05/1991
Planned children activities and companionship with babysitting and planned   excursions during this difficult time.