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Professional Summary

Self-disciplined Executive Director with 15 years' outstanding experience in Long Term Care. Licensed as a Nursing Home Administrator for 5 years. I have a strong desire to serve the needs of the elderly, I can only describe it as innate. Knowledge of QIS survey process and able to train, supervise, lead and motivate staff in related standards. Hands-on manager of operations,  policy implementation, regulatory compliance enforcement, fiscal management, staffing and scheduling

Skills
  • Created and integrated a skills fair for new hires and current staff to identify weakness and improve skills
  • Cultivates life-long relationships and continue to provide mentorship to former employees
  • Improved net operating income by eliminating overtime, diminishing turnover, managing department manager's expenses, and costing out risky referrals


Professional Experience
Traveling Nursing Home Administrator Oct 2016 to Current
 360 Healthcare Staffing － Tampa, FL
  • Implements and monitors procedures which assures the highest level of care is provided
  • Manage, supervise, and coordinate all departments to ensure quality care, regulatory compliance and financial performance
  • Through use of focus audits and past surveys identifies negligent hiring practices and broken clinical systems, remedies issues by education and training
Executive Director May 2014 to Oct 2016
 Golden Living Center － Wichita, KS
  • Managed a staff of 75 employees in a 60 bed skilled nursing facility
  • Achieved a 78% increase in admissions by marketing to improve community recognition
  • Facilitated training modules to inter-departmental teams to ensure smooth adoption of new Golden customer experience program. Completed training on-time and under-budget
Licensed Nursing Home Administrator Mar 2013 to May 2014
 Good Samaritan Society-Dodge City － Dodge City, KS
  • Planned, directed and coordinated the daily activities of a 60-bed skilled nursing facility
  • Made routine inspections of the facility to assure that established departmental policies and procedures were followed
  • Enhanced admissions process which resulted in increased admissions
Provider Relations Specialist Jun 2010 to Mar 2013
 UnitedHealth Group － Houston, TX
  • Conducted initial assessments of patients to determine mental health needs and establish care requirements
  • Selected to train new hires in policies, procedures, and software
  • Consistently searched for ways to improve situations for others 
Education and Licenses
Master of Science, Psychology 2018 Grand Canyon University － Phoenix, AZ, United States
Industrial/Organizational Psychology
Bachelor of Science, Health Service Administration 2007 University of Central Florida － Orlando, FL, United States
Health services administration involves managing the integration of all aspects of health-care to provide services
Licenses
Licensed Nursing Home Administrator:
  • Florida #5996
  • Kansas #3597
  • Georgia # 005799
Training

  • Completed Eden Alternative Training in 2018
  • Georgia Nursing Home Administrator Preceptor
  • Long Term Care Ombudsmen Volunteer
​

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Professional Summary
High-performing Executive with 12 years of Healthcare experience. In-depth knowledge of healthcare operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.
Skills
  • Accomplished leader
  • Budgeting proficiency
  • Independent judgment and decision making
  • Strategic objective execution
  • Process improvement
  • Exceptionally organized
  • Advanced financial analysis
  • Highly detail-oriented
  • Complex problem solving
  • Operations and finance expert
Work History
05/2014 to Current
Regional Director Operations HCR MANORCARE – BOCA RATON, FLORIDA
  • Managed the day to day operations of 8 Skill Nursing Facilities and 1 Assisting Living in South East Florida and North Carolina.
  • Established operational objectives and work plans and delegated assignments to subordinate administrators.
  • Trained, coached and mentored staff to ensure compliance with federal, state regulations and companies policies and procedures.
  • Exceeded company objectives in contribution margin.
  • Maintained facilities operating within the budget and service rates.
  • Represents the facilities in communications, public relations and marketing calls in the community.
  • Manage the Joint Commission Accreditation and the State Surveys
  • Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
01/2010 to 12/2014
Adjunct Professor Kean University – Union, NJ
  • Taught Master Level Courses in Long Term Care Administration
  • Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events.
  • Developed and delivered engaging lectures to graduate students.
  • Wrote course materials such as syllabi, homework assignments and handouts.
  • Wrote, administered and graded midterm and final examinations.
  • Planned, evaluated and revised course content and course materials.
11/2013 to 04/2014
Licensed Nursing Home Administrator Franklin Care Center – Franklin Park, New Jersey
  • Manage then day to day operations of a skill nursing facility with 180 beds.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
  • Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
  • Developed and achieved financial and growth goals.
  • Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
01/2013 to 10/2013
Licensed Nursing Home Administrator WayneView Care and Rehabilitation Center – Wayne, New Jersey
  • Managed the day to day operation of a 180 beds skill nursing facility.
  • Developed and CHF program and a cultural unit.
  • Established and maintained systems that safely met residents' needs.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Developed and achieved financial and growth goals.
  • Continually maintained and improved the company's reputation and positive image in the markets served.
  • Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Union Contract Negotiation. 
04/2010 to 12/2012
Licensed Nursing Home Administrator HUDSON VIEW Care & Rehabilitation Center – North Bergen, NJ
  • Managed the day to day operation of a 273 bed Skill Nursing Facility.
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Developed a Hispanic Unit and a Korean Unit to serve the needs of t(e population in the area.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Developed and achieved financial and growth goals.
  • Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
  • Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
Education
2010
Master in Public Administration: Health Services Adminitration and Long Term Care
 Kean University - Union, NJ
2005
Bachelor of Arts: Health Services Administration
 Universidad Estatal a Distancia - San José Province, Costa Rica

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Executive Profile
Highly skilled, extraordinary dedicated and diversely proven professional devoted to unparalleled elder care, quality of life and organizational success and looking for Licensed Nursing Home Administrator (LNHA/HFA) position with a focus on developing high standards of practice, evaluating patient care for effectiveness and implementing necessary changes to programs and policies to attain and maintain the highest practicable physical, mental, and psychosocial well-being of each resident.
Skill Highlights
  • Solid annual nursing home survey history. Financial aptitude. Each profit and loss is accepted
  • Resident-oriented. Residents come first, each as a professional way to grow.
  • resident needs specialized attention, respect, and Fluent in 4 languages
  • understanding. Regulations aptitude. Well versed on Indiana
  • Personal and professional integrity Long-Term Care regulations and information
  • Sound decision making resourceful on finding information.
  • Critical thinking proficiency Effectively influences others- Prefer to lead rather
  • Flexible and stable than manage people.
  • 24 hrs availability on call / able to work on weekends Successfully handled three ownership transitions of
  • and holidays. the facility in one year.
  • Licensed Nursing Home Administrator in Licensed Long Term Care Administrator in
  • Indiana Kentucky
Professional Experience
Rehaan LLC dba Super 8 Corydon, IN Owner 10/2015 to Current
  • Rehaan LLC., Founded in 2015 to manage Super 8 Corydon.
  • Carefully select, develop and retain qualified staff, as well as train new staff to run motel successfully.
  • Create annual goals, objectives and budget and make recommendations to reduce costs Serve as liaison between motel and franchise, motel and customers and work on goal of 100 % guest satisfaction.
  • Check daily audit reports, deposits, advertisement, and also handle contracts with extended stay guests and vendors.
Lawrence Manor Healthcare Center Chosen Healthcare Indianapolis, IN Nursing Home Administrator 06/2015 to 11/2015
  • Provided the necessary leadership required to plan, organize, direct, coordinate, evaluate, and control the nursing facility's overall operation.
  • Assured that each department head establishes his/her own department policies, interprets the major facility policies, and details the work methods for each functional group.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
  • Promoted good internal communications to keep the staff well informed as to business activities, objectives, and status.
  • Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.
  • Established and maintained positive relationships with government regulators, residents, families,staff members, and other area health care providers, physicians and community at large.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Supervised one of the best annual state survey.
  • Active member of ACHCA (American College of Health Care Administrators) and IHCA (Indiana Health Care Association).
Hanover Nursing and Rehabilitation Center Hanover, IN Nursing Home Administrator 04/2015 to Current
  • Plans, develops, organizes, implements, evaluates, maintains, monitors, supervises, and directs all facility departments and overall operations, including programs, activities, policies and procedures Identifies problems and deficiencies and develops and implements appropriate plans of action to correct deficiencies.
  • Implements change as necessary.
  • Reviews and interprets monthly financial statements and provides information to the facility's governing board.
  • Maintains census at or above expected levels.
  • Supervises and directs department directors in recruiting, interviewing, hiring, coaching, disciplining, and otherwise working with employees to maintain and ensure an adequate and qualified personnel at all times.
  • Ensures that each resident receives the necessary nursing, medical, and psychological services to attain and maintain the highest possible mental and physical functional status.
Muskaan LLC dba Super 8 IN President 11/2014 to Current
  • Successfully manages Super 8 Anderson of 60 rooms.
  • Staffing and supervision including recruiting, hiring, training, scheduling, management, motivation, retention, reprimand and termination of employment as appropriate.
  • Franchise Relations, Customer Care Cases, and payroll.
  • Helping manager to increase occupancy, revenue, and sales by marketing and advertising.
Highland Manor Healthcare Center Indianapolis, IN Administrator 03/2014 to 06/2015
  • Achieved 84% occupancy rate from 46% during position.
  • Supervised the best annual survey results in past 7 years reducing F-tag numbers from 21 to 5.
  • Established contacts with local hospitals, other senior communities, and other healthcare service providers to enhance resident referrals.
  • Improved employee satisfaction via management communication, employee engagement, staff scheduling, and support initiative.
  • Ensured that facility ran in compliance with federal and state regulations.
Kindred Transitional Care and Rehabilitation Center Indianapolis, IN Administrator 09/2012 to 10/2013
  • Administered the facility and ensured smooth functioning of operations to ensure quality service under the supervision of the preceptor.
  • Studied and interpreted the various regulations and the rights of the residents of the facility.
  • Maintained the facility from any infections and complied with all safety guidelines laid by the government and the company.
  • Attended workshops, seminars, and educational sessions to keep updated on changes in the long-term climate and specially create a home like environment.
  • Reviewed resident complaints and grievances and made reports of action taken.
  • Updated the safety standards of the facility such as accidents, fire and disaster plans in accordance to the current MSDs.
  • Prepared marketing strategies and helped the team in implementing it further.
  • Observed and familiarized all responsibilities of the administrator.
Days Inn & Suites Indianapolis, IN Night Manager 01/2009 to 03/2014
  • Successfully managed Days Inn & Suites of 155 rooms for more than 6 years.
  • Handelled all the corporate communications, customer care cases, royalty and franchise related issues, and supply.
  • Provided efficient, friendly, and cordial service to the front desk.
  • Greet, registered, and attended to guests with exceptional customer service.
  • Verified and balanced entries and records of financial transactions reported by various departments throughout the day.
  • Answered inquiries pertaining to hotel service and policies and registration of guests, shopping, dining, entertainment, travel directions, and solve customer complaints.
  • Run daily audit, created a daily audit reports.
  • Completed end of the day accounting functions.
  • Took guests' feedback and suggestions about their stay.
Vijay Medical Store Sadhli 06/2005 to 10/2007
  • Prepared and dispensed drug orders per prescription and according to established policies, procedures, and protocols.
  • Advising and counseling the patients about indications, dosage, drug interactions, and adverse effects.
  • Provided timely information pertaining to pharmaceutical supplies and drug usage.
  • Ensure proper packaging, distribution, and storage of vaccines, parenteral, and other medicines.
  • Managed Pharmacy operations and trained employees.
Education
MBA: Health Administration 2015 Indiana Wesleyan University, Indianapolis, IN, USA Health Administration
Bachelor of Science: Health Administration 2013 University of Phoenix, Indianapolis, IN, USA Health Administration
A State Approved HFA/RCA Course 2012
Associate of Science: Health Care Management 2011 Success Development Inc, Indianapolis, IN, USA Health Care Management
Bachelor of Science: Pharmacy 2005 MedTech College, Indianapolis, IN, USA Dean's List 5 semesters. Pharmacy
Shree Veer Narmad Sough Gujarat University Surat INDIA
Skills
accounting, advertising, audit reports, budget, clerical, coaching, contracts, corporate communications, counseling, Critical thinking, customer service, Customer Care, decision making, Financial, financial statements, functional, government, hiring, leadership, Long-Term Care, marketing strategies, marketing, monitors, nursing, Nursing Home, packaging, payroll, personnel, policies, profit and loss, protocols, quality, QA, Quality Assurance, recruiting, safety, sales, scheduling, seminars, Sound, Staffing, supervision, vaccines, workshops

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