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Professional Summary

Reliable and highly skilled customer service professional with successful experience maintaining customer satisfaction, meeting production goals and contribution to company success.

  • Strong work ethic; follows instruction and works effectively in a demanding work environment.
  • Quick learner and conscientious of quality; takes pride in work performed.
  • Highly motivated and driven to consistently improve customer satisfaction through expert resolution of conflicts, issues, or concerns.
  • Customer service expert
  • Professional telephone etiquette
  • Administrative support
  • Problem solving
  • Cash collection procedures
  • Complaint resolution
  • Professional written and oral communication
  • Ability to work individually and as a part of a team
  • Office support (phones, faxing, filing)
  • Computer proficiency
  • Multi-tasking and strong organizational skills
  • Follow up skills
  • Appointment scheduling
Certificate: Medical Administrative Assistant: Medical Administrative Assistant Certificate, 03/2017
Rasmussen College - Mokena, IL
Cosmetology: Cosmetology Capri Beauty College - Oak Forest - Oak Forest, IL
Work History
Patient Access Representative, 10/2018 to 05/2019
Presence Health Joliet, IL
  • Greet each patient in a kind and professional manner.
  • Perform registration and basic insurance verification.
  • Interpret physician orders for appropriate testing or admission criteria.
  • Identify and update patient demographic information on EMR system as defined by departmental policy and procedures.
  • Obtain Insurance Card copies or validate insurance information through insurance eligibility tool.
  • Identify non-participating Insurances or Out of Networks plans.
  • Prepare documents for imaging/scanning into electronic patient record.
  • Copying and or faxing documents to ancillary areas or physician offices.
  • Assist with all possible account resolutions pertaining to patient balances.
  • Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.
  • Coordinate patient admission needs and beds assignment to facilitate timely patient placement.
Pre-Surgical Registration, 08/2018 to 10/2018
Presence Saint Joseph Medical Center Joliet, IL
  • Pre-register patients for upcoming inpatient and outpatient surgery using Huron Healthcare Reporting Ontrac list.
  • Perform pre-registration functions to provide information to maximize reimbursement and achieve collection goals.
  • Ensure data is entered accurately for all patient demographic and insurance information.
  • Scan and complete required legal documents to accounts.
  • Perform cash collection functions and create patient pricing estimations.
  • Maintain and apply current knowledge of insurance requirements when verifying eligibility.
  • Provide financial assistance applications to all uninsured patients and escalate any financially unsecured accounts to management.
  • Prepare patient face sheet, labels, wrist-bands, and consent forms for time of arrival.
Central Scheduler, 03/2017 to 08/2018
Presence Health/Lasalle Network Agency (3/17-7/17) Joliet, Illinois
  • Answer high volume of phone calls efficiently.
  • Accept and process requests to schedule outpatient test/procedures using Meditech EMR system.
  • Understand departmental procedures and protocols for multiple hospitals.
  • Obtain accurate patient pre-registration data.
  • Verify patient insurance benefits and follow policy for adherence to patient financial clearance.
  • Provide patients with pre-service requirements and instructions.
  • Collect past due patient balances or non-covered fees.
  • Seek appropriate resources to resolve any patient issues, questions, or concerns.
  • Provide patient with payment estimates when requested.
Medical Office Receptionist, 03/2016 to 08/2016
Wolfe Behavioral Health, P.C New Lenox, Illinois
  • Answer phone calls with use of excellent customer service and communication skills; Resolve and follow up with patient issues or concerns.
  • Obtain accurate patient demographics and verify insurance information; Scheduled appointments appropriately.
  • Collect co-payments at time of service.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Performed daily patient appointment reminder calls.
  • Assisted in the maintenance of medical charts and/or electronic medical record.
Assistant Manager/Stylist, 08/2012 to 03/2016
Honey Cuts Inc. New Lenox, Illinois
  • Customer service and business-focused assistant manager and stylist with extensive, consistent customer requests.
  • Time management, teamwork, organization, and prioritizing of work duties.
  • Responsible for daily cash collections.
  • Enter client demographics into computer.
  • Consult, respond to concerns, and maintain a high volume of customer satisfaction.
  • Extensive professional verbal and non-verbal communication.
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Professional Summary
Invested Social Worker driven to form trusting relationships with clients and advocate for their best interests.  Dedicated to helping clients gain insight around their personal challenges.

Social Work Intern at IPS Francis W. Parker Montessori #56. 

  • Serve as a liaison between school and community agencies to provide appropriate referrals for students and families in need.
  • Provide school based interventions, including but not limited to: individual and group counseling, crisis intervention, home visits, case management for “at risk” student's.
  • Collaborate with school-based staff and administrators.
  • Serve as a liaison and advocate for student and parents.
Work History
Patient Access Representative Community Health Network - Community Hospital East - Indianapolis, Indiana 03/2015 - Current
  • Maintain strict patient and physician confidentiality. Focus on interpersonal skills, data collection, and the ability to assess situations and assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.
  • Top collector for department regarding copays and insurance prepayments.
  • Update patient financial information to guarantee accuracy.
  • Department Ambassador helping facilitate and relay important information for process changes within the hospital.
Birth Parent Case Manager On Your Feet Foundation - Evanston, Illinois 01/2018 - Current
  • Compile data for marketing and evaluation purposes.  Develop resource bank and provide referrals for services outside the OYFF scope.
  • Increase visibility of OYFF by planning fundraisers,  increasing participation and expanding organizational outreach to make an impact on the adoption community.   Network with adoption agencies to identify potential grant applicants.
  • Develop goals for clients and provide supportive counseling on an as needed basis. 
  • Assist with administering birth parent chat rooms and social media pages.

Master of Arts: Organizational Leadership Indiana Wesleyan University - Marion, IN 2019
Bachelor of Science: Social Work Indiana Wesleyan University - Marion, IN 2017
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Professional Summary
Recent college graduate with a Bachelor's of Business Administration in Supply Chain Management with solid analytical and interpersonal skills. Seeking to leverage acquired academic knowledge and work experience to effectively fill the (supply chain/ insert position). A dedicated worker aiming to help achieve company goals and take on more responsibility as quickly as possible.
Bachelor of Business Administration: Supply Chain Management, May 2016
University of Houston, C. T. Bauer College of Business - Houston, Texas

Cumulative GPA 3.5; Dean's List Spring 2014 - 2016

Certificate for Strategic Sourcing

Coursework includes  Service & Manufacturing Operations, Logistics Management, Business Modeling & Analysis, Strategic Supply Management, Strategic Sourcing & Spend Analysis, Demand and Supply Integration, Managerial Productivity & Quality, Enterprise Resource Planning, Supply Chain Strategy

  • Capacity to work under pressure and with a high sense of urgency while making decisions independently with minimal supervision
  • Excellent analytical and quantitative skills
  •  Leadership and teamwork capabilities 
  • Proficient in Microsoft Office Suite including Excel and PowerPoint
  • Ability to perform multiple, detail-oriented tasks with time-sensitive deadlines
  • Strong written and oral communication skills  
Work History
Admissions Representative (OR Clerk?), 06/2016 to Current
Houston Methodist Sugarland Hospital Sugarland, Texas
  • Provide premier patient service by efficiently coordinating admission processing and release paperwork for more than (enter number) patients daily in the emergency department
  • Disseminate information to ancillary departments as needed
  • Collaborated with administration team to streamline admissions process and eliminate duplicate processes and decrease admission paperwork by 15% (value based example; only use if applicable; enter estimate percentage if this was done)
  • Register and update patient demographics in the emergency room
  • Verify insurance eligibility and obtain insurance notification
  • Earned recognition for 100% accuracy in patient information retrieval (example of one that incorporates value; if applicable we can list this)
  • Facilitate communication with team of representatives to effectively register all patients in the emergency room
Patient Access Representative, 03/2008 to 08/2014
Harris County Hospital District Houston, Texas
  • Processed and assisted incoming patients while providing proactive and personalized customer service
  • Maintained accurate records of patient care, condition, progress and concerns
  • Registered approximately 100 patients for appointments per day
  • Handled patient registration, verification of insurance and collections of patient liability
  • Established and maintained relationships with various HMO and Healthcare Insurance representatives
  • Conducting training to employees during rollout of Epic software 
Supervisor, 03/2015 to 06/2016
Smarte Carte Houston, Texas
  • Maintained strong communication and cooperation with other employees and facility management
  • Lead a team of associates to effectively communicate to customers and explain the proper use of luggage carts  
  • Provided excellent customer service to all passengers by informing them of instructions specific to luggage cart rental use and general airport information
  • Executed safe work habits; covering self, co-workers, airport property, as well as passengers and visitors
  • Transported carts from high return areas to high rental areas and ensured availability of carts to customers

This resume is created in 7 minutes.
Medical Administrative Assistant adept at verifying insurance coverage, reviewing records, scheduling exams and updating donor information. Previously supported up to ten physicians in a busy medical office setting.
  • Typing Range 40 wpm
  • Multi-Line Phone Console
  • Data Entry Alpha/Numeric
  • 10 Key Data Entry
  • EPIC System Trained 
  • Resourceful and reliable worker
  • Close attention to detail
  • Adept multi-tasker
  • Excellent verbal communication
  • Billing and collection procedures expert
  • Medical terminology expert
  • Records management professional
  • Familiar with commercial and private insurance carriers
  • Patient chart auditing ability
  • Composed and professional demeanor
  • Office support (phones, faxing, filing)
  • Hospital inpatient and outpatient records
  • ICD-10 (International Classification of Disease Systems)
  • Adheres to customer service procedures
  • Skilled in call center operations
Work History
Patient Service Coordinator III 10/2014 to 04/2016
  • Assist members with questions about their insurance benefits and coverage.
  • Assists members when appropriate with scheduling or re-scheduling appointments in EPIC.
  • Assist Providers with verifying eligibility and prior authorizations.
  • Update demographics for member's accounts.
  • Change Primary Care Physicians for members.
  • Assists members by providing general information, and/or referring those to appropriate staff as necessary.
Registration Customer Service Representative 04/2014 to 10/2014
Prometric Nottingham, Maryland
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Register candidates for tests.
  • Schedule candidates to take State and Federal exams for employment.
  • Process paper applications.



Health Information Assistant/Receptionist 10/2012 to 04/2014
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Retrieve patient medical records for physicians, technicians, or other medical personnel.
  • Release information to persons or agencies according to regulations.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Collect Copays.
  • Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.
  • Keep a current record of staff members' whereabouts and availability.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Patient Access Representative 07/2010 to 10/2012
Spherion Baltimore
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Retrieve patient medical records for physicians, technicians, or other medical personnel.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
  • Release information to persons or agencies according to regulations.
  • Enter data, such as demographic characteristics, history, and extent of disease, diagnostic procedures, or treatment into computer.
High School Diploma: 2010 Parkville High School - Baltimore, MD
Certified Nursing Assistant: 2013 Health Focus Inc. - Baltimore, MD