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Skillful Patient Access Representative resume

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Professional Summary

Reliable and highly skilled customer service professional with successful experience maintaining customer satisfaction, meeting production goals and contribution to company success.

  • Strong work ethic; follows instruction and works effectively in a demanding work environment.
  • Quick learner and conscientious of quality; takes pride in work performed.
  • Highly motivated and driven to consistently improve customer satisfaction through expert resolution of conflicts, issues, or concerns.
  • Customer service expert
  • Professional telephone etiquette
  • Administrative support
  • Problem solving
  • Cash collection procedures
  • Complaint resolution
  • Professional written and oral communication
  • Ability to work individually and as a part of a team
  • Office support (phones, faxing, filing)
  • Computer proficiency
  • Multi-tasking and strong organizational skills
  • Follow up skills
  • Appointment scheduling
Certificate: Medical Administrative Assistant: Medical Administrative Assistant Certificate, 03/2017
Rasmussen College - Mokena, IL
Cosmetology: Cosmetology Capri Beauty College - Oak Forest - Oak Forest, IL
Work History
Patient Access Representative, 10/2018 to 05/2019
Presence Health Joliet, IL
  • Greet each patient in a kind and professional manner.
  • Perform registration and basic insurance verification.
  • Interpret physician orders for appropriate testing or admission criteria.
  • Identify and update patient demographic information on EMR system as defined by departmental policy and procedures.
  • Obtain Insurance Card copies or validate insurance information through insurance eligibility tool.
  • Identify non-participating Insurances or Out of Networks plans.
  • Prepare documents for imaging/scanning into electronic patient record.
  • Copying and or faxing documents to ancillary areas or physician offices.
  • Assist with all possible account resolutions pertaining to patient balances.
  • Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.
  • Coordinate patient admission needs and beds assignment to facilitate timely patient placement.
Pre-Surgical Registration, 08/2018 to 10/2018
Presence Saint Joseph Medical Center Joliet, IL
  • Pre-register patients for upcoming inpatient and outpatient surgery using Huron Healthcare Reporting Ontrac list.
  • Perform pre-registration functions to provide information to maximize reimbursement and achieve collection goals.
  • Ensure data is entered accurately for all patient demographic and insurance information.
  • Scan and complete required legal documents to accounts.
  • Perform cash collection functions and create patient pricing estimations.
  • Maintain and apply current knowledge of insurance requirements when verifying eligibility.
  • Provide financial assistance applications to all uninsured patients and escalate any financially unsecured accounts to management.
  • Prepare patient face sheet, labels, wrist-bands, and consent forms for time of arrival.
Central Scheduler, 03/2017 to 08/2018
Presence Health/Lasalle Network Agency (3/17-7/17) Joliet, Illinois
  • Answer high volume of phone calls efficiently.
  • Accept and process requests to schedule outpatient test/procedures using Meditech EMR system.
  • Understand departmental procedures and protocols for multiple hospitals.
  • Obtain accurate patient pre-registration data.
  • Verify patient insurance benefits and follow policy for adherence to patient financial clearance.
  • Provide patients with pre-service requirements and instructions.
  • Collect past due patient balances or non-covered fees.
  • Seek appropriate resources to resolve any patient issues, questions, or concerns.
  • Provide patient with payment estimates when requested.
Medical Office Receptionist, 03/2016 to 08/2016
Wolfe Behavioral Health, P.C New Lenox, Illinois
  • Answer phone calls with use of excellent customer service and communication skills; Resolve and follow up with patient issues or concerns.
  • Obtain accurate patient demographics and verify insurance information; Scheduled appointments appropriately.
  • Collect co-payments at time of service.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Performed daily patient appointment reminder calls.
  • Assisted in the maintenance of medical charts and/or electronic medical record.
Assistant Manager/Stylist, 08/2012 to 03/2016
Honey Cuts Inc. New Lenox, Illinois
  • Customer service and business-focused assistant manager and stylist with extensive, consistent customer requests.
  • Time management, teamwork, organization, and prioritizing of work duties.
  • Responsible for daily cash collections.
  • Enter client demographics into computer.
  • Consult, respond to concerns, and maintain a high volume of customer satisfaction.
  • Extensive professional verbal and non-verbal communication.

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Job-winning Patient Access Representative resume

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Professional Summary
Invested Social Worker driven to form trusting relationships with clients and advocate for their best interests.  Dedicated to helping clients gain insight around their personal challenges.

Social Work Intern at IPS Francis W. Parker Montessori #56. 

  • Serve as a liaison between school and community agencies to provide appropriate referrals for students and families in need.
  • Provide school based interventions, including but not limited to: individual and group counseling, crisis intervention, home visits, case management for “at risk” student's.
  • Collaborate with school-based staff and administrators.
  • Serve as a liaison and advocate for student and parents.
Work History
Patient Access Representative Community Health Network - Community Hospital East - Indianapolis, Indiana 03/2015 - Current
  • Maintain strict patient and physician confidentiality. Focus on interpersonal skills, data collection, and the ability to assess situations and assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.
  • Top collector for department regarding copays and insurance prepayments.
  • Update patient financial information to guarantee accuracy.
  • Department Ambassador helping facilitate and relay important information for process changes within the hospital.
Birth Parent Case Manager On Your Feet Foundation - Evanston, Illinois 01/2018 - Current
  • Compile data for marketing and evaluation purposes.  Develop resource bank and provide referrals for services outside the OYFF scope.
  • Increase visibility of OYFF by planning fundraisers,  increasing participation and expanding organizational outreach to make an impact on the adoption community.   Network with adoption agencies to identify potential grant applicants.
  • Develop goals for clients and provide supportive counseling on an as needed basis. 
  • Assist with administering birth parent chat rooms and social media pages.

Master of Arts: Organizational Leadership Indiana Wesleyan University - Marion, IN 2019
Bachelor of Science: Social Work Indiana Wesleyan University - Marion, IN 2017

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Experienced Patient Access Representative resume

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Professional Summary
An experienced health care professional that is adaptable to new challenges with a proven record of building successful teams and delivering results.

  • Diverse experience, includes project management, process improvement in the hospital setting
  • Skillful understanding of patient experience enhancement, health care compliance, and organizational planning
  • Excellent problem solving and negotiation skills
Professional Experience
Director of Volunteer Services, 08/2010 to Current
Baptist Medical Center Jacksonville 800 Prudential Drive
    Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Recruited, hired, trained and coached on average of 25new volunteers per year.
Director of Patient Relations, Current
Baptist Medical Center Jacksonville Jacksonville, FL
  • Implemented the integration of the Auxiliary and Patient Relations Department resulting in a cost savings of $45,000,  and streamlined patient experience services
  • Created boardroom and multimedia presentations for enhanced understanding of HCAHPS Score Improvement to key stakeholders
Director of Volunteer Services, 08/2010 to Current
Baptist Medical Center Jacksonville Jacksonville, FL
Patient Representative/Advocate, 06/2007 to 08/2010
Baptist Medical Center Jacksonville Jacksonville, FL
  • Analyzed departmental documents for appropriate distribution and filing.

  • Mon
Patient Access Services Rep III, 06/2002 to 06/2007
Baptist Medical Center Jacksonville Jacksonville, FL
Patient Liaison, 01/2000 to 06/2002
Baptist Primary Care Jacksonville, FL
Patient Access Representative, 10/1997 to 01/2000
Baptist Medical Center Jacksonville Jacksonville, FL
Associate of Applied Science: Medical Coder/Biller Technology, 2009
Florida Community College at Jacksonville - Jacksonville, FL
Bachelor of Science: Health Care Administration, Expected Fall of 2018
University of Phoenix - Phoenix
Professional/Community Affiliations
  • American College of Healthcare Executives
  • Cathedral Arts Project, Board of Directors Member
  • United Way Community Co-Chair, Baptist Health
  • First Coast Council Representative, FADVS
CDVS (Certified Director of Volunteer Services) conferred by the Florida Association of Directors of Volunteer Services, Inc.