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  • Patient evaluation/intervention
  • Case management
  • Excellent team player and community builder
  • Excellent organizational skills
  • Bilingual in Spanish
  • Time-Management and Organizational Skills
  • Experience with diverse populations
  • Ability to de-escalate clients in another vulnerable emotional state
  • Ability to maintain required clinical records
  • Patient Follow-up
Work History
01/2015 to Current
Eligibility Patient Advocate Expert Global Solutions Sacramento, CA
Assist inpatients and ER patients with completing medi-cal applications and ACA applications with a follow up with the county that they pertain to. Eligibility Specialist not only acts as an advocate for the patient, but also serves as a liaison to other Team members and to client hospital and government agency staff in a collaborative effort to facilitate eligibility coverage for incurred medical expenses. 

06/2014 to 01/2015
Patient Navigator Sacramento Covered Sacramento, CA
Coordinating appointments with providers to ensure timely delivery of diagnostic and treatment services. Maintaining communication with patients, survivors, families, and the health care providers to monitor patient satisfaction with the cancer care experience. Ensuring that appropriate medical records are available at scheduled appointments. Arranging language translation or interpretation services. Facilitating financial support and helping with paperwork. Arranging transportation and/or child/elder care. 
10/2010 to 05/2014
Community Resource Specialist Yolo County Children's Alliance West Sacramento, CA
Support and lead program enrollment staff in executing the scope of work of First 5 Program Contracts. Track activity outcomes, write reports, case manage clients with needs in the community, Assist clients with the application process for Covered California, Medical, Cal Fresh,Kaiser Child Health Plan, Site Coordinator for the VITA Program , prepare tax returns, facilitate financial literacy classes, rent and utility assistance, and other resources in the community. 

07/2009 to 09/2010
Customer Service Advisor Pick & Pull Rancho Cordova, CA
Promote the Pick-n-Pull Safety Culture. Be a team player. Work as a member of the team to help the team achieve its goals. Maintain a high level of integrity. Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. Follow all company policies and procedures. Identify when customer interaction requires assistance from management. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Additional duties as assigned.
05/2005 to 01/2007
Tax Technician I Board of Equalization Sacramento, CA
Responds to general information calls at the BOE's toll-free number; responds to basic, routine tax program inquiries that do not require knowledge of auditing standards and regulatory interpretation/debate; clarifies program requirements on a variety of tax program procedures and operations; prints, reviews, faxes and/or mails out duplicate tax returns to taxpayers upon request; utilizes desk reference manual and official Board publications in responding to inquiries; handles the less complex calls from the general public, taxpayers, and private and governmental entities.

   Grant High School, Sacramento, California
  • California Association of Addiction Recovery Resources (CAARR) Completed course 
  • Site Coordinator for VITA (volunteers in income tax assistance)
  • Certified Enrollment Counselor for Covered California
This resume is created in 7 minutes.

Receptionist with capability and experience with a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. I am a energetic outgoing people person with one year of experience in high volume office environment. I also consider myself organized and professional with every aspect in my work.

  • Microsoft Office proficiency
  • Excel spreadsheets
  • Time management
  • Professional and mature
  • Resourceful
  • Insurance eligibility verifications
  • Medical terminology
February 2014 to January 2015
Classen Urgent Care - Norman, OK

Responsible for the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports for daily audit cash drawers.

patient advocate for home health
August 2013 to March 2014
HealthCare Innovations - Purcell, OK

Responsible for planning and preparing patient meals, cleaning homes for patients and also assisting with daily hygiene routines.

High School Diploma : Lexington Public Schools OSU-OKC - Oklahoma City, OK, USA

I will be attending OSU-OKC in the Spring of 2015

This resume is created in 7 minutes.
Professional Profile
  • 8+ years in transition coaching specializing in military, military dependents and civilians. Broad expertise in education, finance, employment, relationship issues, separation, pre-separation and retirement guidance.
  • Proven ability to function in a high-pressure, ever-changing environment where attention to detail is critical.
  • Proven relationship builder with excellent interpersonal skills. Exceptional listening skills with ability to effectively communicate in a written and verbal format. Effective communication skills within chain of command protocol.
  • Strong analytical thinker with demonstrated talent in identifying, scrutinizing and improving risk for failure. Innovative problem-solver with extensive judgment and ingenuity to assist clients in focusing on and planning new life pathways.
  • Skilled client advocate. Ability to manage complex client issues. Client-centered crisis management strategies.
Transitional Life Coach 01/2006 to Current Self-Employed Ludowici, GA

Conceptualized, planned, and marketed forward thinking programs that encouraged positive growth during life transitions. Created goal-driven, productive coaching environment that fostered motivation, forward

thinking and movement towards strategically planned goals. Applied sound counseling judgment, ingenuity and persuasiveness in an apathetic manner. Empowered individuals to be responsible and accountable for their present and future by employing research and knowledge based decision making processes. Tracked, and analyzed performance outcomes as established by joint goal-setting. Monitored success and failure ratings through consistent feedback sessions as measured by original goals. Engaged in diffusing techniques to keep clients focused on positive outcomes.

Patient Advocate - Independent Contractor 10/2013 to 08/2014 Kamri Whitehead Garden Grove, CA

Served as liaison between the chain of command, clinical staff and family of SPC Whitehead. Diligently monitored the QA (Quality Assurance) program for this soldier to improve performance and maintain high standards of care. Established and maintained positive relationships with government regulators, residents, other area health care providers, physicians, family and friends of SPC Whitehead. Helped SPC Whitehead develop and manage budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Monitored infection control procedures to ensure facility-wide health and safety. Reviewed policies, patterns of providers and sanction processes to ensure appropriate care was provided. Observed strict confidentiality and safeguarded all patient-related information. Coached and developed a personal care team for after-discharge continuity of relationships. Incorporated evidence-based care into practice environment to ensure high quality care for SPC Whitehead. Assisted SPC Whitehead in making future decisions that directly impact her continuity of care.

Key Accomplishments
  • Graduated top 1%. Graduated Summa Cum Laude, Magna Cum Laude, and Summa Cum Laude respectively.
  • Implemented an accountability system designed to reinforce current military policies related to civilian sector transitions.
  • Successfully integrated the coaching model into a WTU soldier's transition to the civilian sector.
  • Attained certification in Life Coaching through The American Association of Christian Counselors.
Master of Arts: Human Services Counseling 2015 Liberty University Lynchburg, TN, USA

Honors: Graduate of Distinction, 3.91 GPA, Dean's List

Bachelor of Science: Interdisciplinary Studies - Business/Social Science 2013 Liberty University Lynchburg, NC, USA

Honors: Magna Cum Laude, 3.84 GPA, Dean's List

Associate of Science: Liberal Arts and Science - Business/Social Science 2011 Burlington County College Pemberton, NJ, USA

Honors: Summa Cum Laude, 3.96 GPA, Dean's List, Dorothy L. Brandt Scholar

This resume is created in 7 minutes.
Professional Summary

To secure a challenging position that will utilize my skills, experience, and strong work ethic. Expertise includes verifying insurance coverage, records reviews, posting charges and schedule maintenance.

Skill Highlights

  • Medical billing software
  • Strong work ethic
  • Deadline-driven
  • Maintains strict confidentiality
  • HIPAA compliance

  • Team player with positive attitude
  • Knowledge of HMOs, Medicare
  • Medical Manager Software
  • ICD-9 and ICD-10 coding

  • Strong planning skills

  • Strong work ethic

  • Deadline-driven
Professional Experience
Patient Advocate 06/2007 to Current South Texas Plastic Surgery Victoria, TX

Recorded and filed patient data and medical records.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Maintained an organized logging system for tracking test results.Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Provided administrative support for one physician. Scheduled radiology exams for patients. physicians.Resolved and clarified issues with patient medications and collaborated with local pharmacies.Accurately entered procedure codes, diagnosis codes and patient information into billing software.Consistently ensured proper coding, sequencing of diagnoses and procedures.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.Confirmed patient information, collected copays and verified insurance.Posted charges and payments.Consistently informed patients of their financial responsibilities prior to services being rendered.Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.

Office Receptionist 09/2000 to 06/2007 Cardiovascular Associates of Victoria, P.A. Victoria, TX

File a medical correspondence. Verify proper release of all medical records.Copy medical records for referrals. Fax medical records.Integrate any duplicate medical medical records. Assist the physician and/or nurse as needed.Maintain adequate office supplies. Primary responsible for answering the phone. Appointment scheduling. Request required report from the referring physician or company. Greet patients and visitors at the front desk.Register all patients and update information in the computer. Create new patient charts and accounts. Create an encounter ticket for all patients. Check out all patients. Open and distribute mail. Collect payments. Verify and confirm patients insurance benefits. Update patient insurance information. Prepare billing cards. Do office errands

Office Assistant 09/1999 to 08/2000 Dr N. Zatopek Victoria, TX

Patient greeter. Doctor referrals. Verify insurance. Schedule appointments. Input patient data. Medical records. Answer telephone

Director of Volunteers 09/1997 to 09/1999 Victoria Regional Medical Center Victoria, TX

Recruitment and training of all hospital volunteers. Preparing for annual volunteer banquets, fundraisers, etc. Tracking volunteers hours. Maintain personnel volunteer files. Proof and copy monthly newsletter. Orient following JCAHL policies and procedures for Acute Care Hospitals.

Front Desk Receptionist Greeter 05/1997 to 09/1997 Victoria, TX

Answer telephone. Mail out hospital questionnaires. Direct traffic. Update rolodex. Escort. Follow-up calls for patient satisfaction surveys.

Admitting Clerk/PBX Operator 09/1994 to 05/1997 Victoria, TX

Answered phones on multi-line PBX system. Verify insurance. Processed incoming patients for emergency room, surgery, and in and out patient admissions. Check referrals from physician's office. Collections

Housekeeping Tech 08/1989 to 08/1994 Victoria, TX

Washing and delivering linen. Cleaning patient rooms and hospital offices

Education and Training
High School Diploma Stroman High School Victoria, TX

Active in FTA; received "Black Young Leaders Of America" scholarship award senior year

Basic and business courses Victoria College Victoria, TX
Continuing Education University Of Houston Victoria, TX

Windows 95 and Excel


This resume is created in 7 minutes.
Career Focus
Driven and compassionate healthcare professional with 9 years hands-on experience in fast-paced insurance, medical billing, lab and hospital/facility environments. Accountable and responsible with a strong focus on leadership.
Education and Training
High School Diploma Murray High School Murray, UT, USA
Associate of Applied Science: Healthcare Administration Salt Lake Community College Taylorsville, UT, USA Still attending
Skill Highlights
  • Staffing management ability
  • Proven patience and self-discipline
  • Confident public speaker
  • Conflict resolution
  • Personal and professional integrity
  • Patient-oriented
  • Relationship and team building
  • In-depth claims knowledge
  • Staff training and development
  • Critical thinking proficiency
  • Detail oriented
  • Multi-task oriented
  • Insurance carrier knowledge
  • Self motivated
  • Compassionaite
  • Microsoft Excel proficient
  • 60 WPM
  • Adobe
  • External/Internal Marketing skills
  • Microsoft word
  • Leadership 
  • Relationship and team building.
Professional Experience
06/2015 to Current
Admissions Director/Coordinator Sandy Health & Rehab Sandy, UT Department head over admissions. Handle all incoming admissions in a timely and efficient manner. Served as liaison between clinical staff and the communityExpertly planned, coordinated, organized and directed all operations of the admission. Established and maintained positive relationships with residents, families, other area health care providers, physicians and community at large. Organized and assisted in leading weekly personnel meetings with 15 other department heads. Work with insurance companies to obtain authorization. Evaluate patient information to determine best placement situations. 
07/2012 to 06/2015
Patient Advocate Supervisor Myriad Genetic Laboratories Salt Lake City, UT I began at Myriad as a Triage specialist "entry level position", after two years I was promoted to a Patient Advocate and then within a year of being in this role I was promted to Patient Advocate Supervisor. In the Supervisor role I launched a new type of Patient Advocate team, within the Customer Service department. I Created annual goals, objectives, and processes to create more efficiency in the department. I used quality and quantitative metrics to measure the effectiveness of my team. Provided thorough supervision for day-to-day operations of my team in accordance with set policies and guidelines. I organized and led weekly personnel meetings with employees. Regularly evaluated employee performance, provided feedback, assisted, coached and disciplined staff as needed. 
01/2012 to 06/2012
Self Pay Rep II Sutter Physician Services Salt Lake City, UT Made outbound and inbound calls to patients with outstanding medical bills on behalf of Sutter Medical Foundation. Assisted in insurance claims processing to ensure timely filing. Worked with the Sutter's Charity foundation to assist patients who were in need of financial assistance.
06/2008 to 12/2011
Medical Billing Specialist ABEO-Anesthesia Medical Billing Sandy, UT Handling all aspects of medical billing, including AR reports (collections) and inquiries; troubleshooting insurance claim irregularities and problems; preparing refunds, payment posting, and appeals; working with providers, insurance companies and patients; proficient with both Medicare and Medicaid, ICD-9 and CPT codes for a single client. 
01/2008 to 06/2008
Customer Service Representative Regence Blue Cross Blue Shield Cottonwood Heights, UT Provide excellent customer experiences. Respond to inquiries regarding coverage, billing, claims or products.  Identified opportunities to cross-sell and assists with attaining agency service goals. Answer inbound and outbound calls from providers, members and other outside medical entities. Quote benefits and give claim status details.