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Receptionist with capability and experience with a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. I am a energetic outgoing people person with one year of experience in high volume office environment. I also consider myself organized and professional with every aspect in my work.
Responsible for the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports for daily audit cash drawers.
Responsible for planning and preparing patient meals, cleaning homes for patients and also assisting with daily hygiene routines.
I will be attending OSU-OKC in the Spring of 2015
Conceptualized, planned, and marketed forward thinking programs that encouraged positive growth during life transitions. Created goal-driven, productive coaching environment that fostered motivation, forward
thinking and movement towards strategically planned goals. Applied sound counseling judgment, ingenuity and persuasiveness in an apathetic manner. Empowered individuals to be responsible and accountable for their present and future by employing research and knowledge based decision making processes. Tracked, and analyzed performance outcomes as established by joint goal-setting. Monitored success and failure ratings through consistent feedback sessions as measured by original goals. Engaged in diffusing techniques to keep clients focused on positive outcomes.
Served as liaison between the chain of command, clinical staff and family of SPC Whitehead. Diligently monitored the QA (Quality Assurance) program for this soldier to improve performance and maintain high standards of care. Established and maintained positive relationships with government regulators, residents, other area health care providers, physicians, family and friends of SPC Whitehead. Helped SPC Whitehead develop and manage budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Monitored infection control procedures to ensure facility-wide health and safety. Reviewed policies, patterns of providers and sanction processes to ensure appropriate care was provided. Observed strict confidentiality and safeguarded all patient-related information. Coached and developed a personal care team for after-discharge continuity of relationships. Incorporated evidence-based care into practice environment to ensure high quality care for SPC Whitehead. Assisted SPC Whitehead in making future decisions that directly impact her continuity of care.
Honors: Graduate of Distinction, 3.91 GPA, Dean's List
Honors: Magna Cum Laude, 3.84 GPA, Dean's List
Honors: Summa Cum Laude, 3.96 GPA, Dean's List, Dorothy L. Brandt Scholar
To secure a challenging position that will utilize my skills, experience, and strong work ethic. Expertise includes verifying insurance coverage, records reviews, posting charges and schedule maintenance.
Recorded and filed patient data and medical records.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Maintained an organized logging system for tracking test results.Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Provided administrative support for one physician. Scheduled radiology exams for patients. physicians.Resolved and clarified issues with patient medications and collaborated with local pharmacies.Accurately entered procedure codes, diagnosis codes and patient information into billing software.Consistently ensured proper coding, sequencing of diagnoses and procedures.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.Confirmed patient information, collected copays and verified insurance.Posted charges and payments.Consistently informed patients of their financial responsibilities prior to services being rendered.Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.
File a medical correspondence. Verify proper release of all medical records.Copy medical records for referrals. Fax medical records.Integrate any duplicate medical medical records. Assist the physician and/or nurse as needed.Maintain adequate office supplies. Primary responsible for answering the phone. Appointment scheduling. Request required report from the referring physician or company. Greet patients and visitors at the front desk.Register all patients and update information in the computer. Create new patient charts and accounts. Create an encounter ticket for all patients. Check out all patients. Open and distribute mail. Collect payments. Verify and confirm patients insurance benefits. Update patient insurance information. Prepare billing cards. Do office errands
Patient greeter. Doctor referrals. Verify insurance. Schedule appointments. Input patient data. Medical records. Answer telephone
Recruitment and training of all hospital volunteers. Preparing for annual volunteer banquets, fundraisers, etc. Tracking volunteers hours. Maintain personnel volunteer files. Proof and copy monthly newsletter. Orient following JCAHL policies and procedures for Acute Care Hospitals.
Answer telephone. Mail out hospital questionnaires. Direct traffic. Update rolodex. Escort. Follow-up calls for patient satisfaction surveys.
Answered phones on multi-line PBX system. Verify insurance. Processed incoming patients for emergency room, surgery, and in and out patient admissions. Check referrals from physician's office. Collections
Washing and delivering linen. Cleaning patient rooms and hospital offices
Active in FTA; received "Black Young Leaders Of America" scholarship award senior year
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