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Professional Summary
Core skill sets are marketing and psychology. Endlessly curious and searching for the best solution. Looking to begin my career and learn new skills that will create a stronger salesman.
Skills
  • Word processing
  • Analytical
  • Verbal and Written communication
    • Fast learner
    • Attention to detail
    • Team player
Education
BBA: Marketing, May 2016
University of Mississippi - Oxford, MS
  • Minor in Psychology
  • Re-founding father of the Alpha Lambda chapter of Pi Kappa Phi fraternity
  • Marketing and Advertising coursework
Work History
Patient Registrar, 06/2016 to Current
St. Jude Children's Research Hospital (Peoplemark, Inc) Memphis, TN
  • Register patients admitted to the hospital.
  • Update and confirm confidential information on daily basis.
  • Ensure superior patient experience by addressing family concerns, demonstrating professional courtesy, and resolving problems on the spot.
Store Clerk, 10/2015 to 05/2016
Rainbow Cleaners Oxford, MS
  • Key holder, responsibly opening and closing store.
  • Answered product questions with up-to-date knowledge of sales and cleaning procedures.
  • Complete transactions with customers daily.
Student Tele-Counselor, 01/2014 to 05/2014
Office of Admissions, University of Mississippi Oxford, MS
  • Conduct phone calls to encourage prospective students to attend Ole Miss.
  • Write letters of recruitment to graduating high school seniors.
  • Assist personnel within the Office of Admissions.
Additional Information

*National Society of Collegiate Scholars

*Dean's List and Honor Roll

*Project Management for Push America Philanthropy Events

*Pedal for Push-24 hour bike-a-thon for philanthropy

*The Big Event-Oxford MS (charity opportunities)

*Serengetee Clothing Brand Campus Representative

*Mission Trips to Costa Rica and Nashville, TN

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Summary
To obtain a position that will allow me to utilize my unprecedented customer service skills and abilities for my growth and the advancement of the company's goals.
Skills
  • Medical terminology expert
  • Records management professional
  • Familiar with commercial and private insurance carriers
  • Composed and professional demeanor
  • Adept multi-tasker
  •  40 WPM typing speed
  • Office support (phones, faxing, filing)
  • Excellent verbal communication
  • Records maintenance professional
  • Customer-focused
  • Adherence to high customer service standards
  • Customer Relationship Management Software (CRM)
Work History
Collections Specialist 08/2016 to Current
PayPal Credit Lutherville-Timonium, Maryland
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Effectively managed a high-volume of inbound and outbound customer calls.
Front Office Manager 10/2015 to 08/2016
Homewood Suites by Hilton Linthicum, MD
  • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy while acting as manager on duty.
  • Ensures all employees are properly trained, knowledgeable and provided excellent guest service.
  • Managed scheduling and payroll for department ensuring that the department operates according to budget.
  • Investigated and resolved guest inquiries and complaints in an empathetic manner.
Guest Service Agent 10/2013 to 10/2015
Hilton Worldwide Baltimore, MD
  • Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
  • Greets customers immediately with a friendly and sincere welcome.
  • Uses a positive and clear speaking voice, listens to understands requests.
  • Promptly answers the telephone and email inquiries.
  • Inputs messages into the computer and advises other team members of special guest needs.
Patient Registrar 01/2012 to 10/2013
Howard County General Hospital Columbia, MD
  • Retrieve information from EHR to enter birth certificate(s) to State of Maryland Vital record system.
  • Obtain Affidavit of Parentage to send to vital records.
  • Provide an oral or audio description of the rights and responsibilities.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Prepare patient charts, pre-admissions and consent forms as necessary.
Admitting Specialist 09/2009 to 01/2012
University of Maryland Shock Trauma Baltimore, MD
  • Obtain preauthorization of insurance to efficiently register all patients.
  • Acknowledge and greet all patients and families.
  • Ensure quality and representation of company's mission.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Diligently filed and followed up on third party claims.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
Education
Diploma: Mathematics and Computer Science May 2009 Parkville High School - Mathematics and Computer Science

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Education and Training
Berkeley College December 2012 Bachelor of Business Administration Degree: Health Services Management New York, NY Health Services Management
John Jay College August 2009 EMS Training *Certified CRP responder *Weapons of Mass Destruction Certification *FIT Certification *16 Hours of Clinical Training New York, NY Auxiliary Police Officer *Trained in and graduated from the Volunteer Police Office Academy
Skill Highlights
MS Word 2010, MS Excel 2010, MS PowerPoint 2010, Internet Research, MD land EMR , Athena EMR
Professional Experience
October 2013 to Current New York, NY
  • Admitting patients to the unit.
  • Organize charts coming from the Operating Room.
  • Preparing patients paperwork for discharge and rehabilitation center.
  • insuring unit is in order.
  • Contacting right department insuring maintenance of the floor is completed.
  • Helping with patients needs as well as communicating with nurses in patients care.
Urology Group of New Jersey July 2013 to September 2013 Patient Registrar
Rahway, NJ
  • Register patients in EMR.
  • Obtaining Pre-authorizations for patients procedures.
  • Preparing charts for multiply doctors in the office.
  • Scheduling appointments and follow-ups on patient care.
  • Verifying insurances and eligibility.
  • Upholding excellent customer services.
A Glow Dermatology July 2012 to July 2013 Receptionist
New York, NY
  • Answer phone and make appointments.
  • Take messages and record important data.
  • File patients documents.
  • In put data in the computer.
  • Maintained great patient satisfaction.
Payomatic Check Cashing February 2011 to June 2012 Teller
Bronx, NY
  • Open and close stores when needed.
  • Assist manager with day to day duties.
  • Count vault with up to 100,000 and close it daily.
  • Maintain high level of customers service.
  • Perform general administrative duties.
Goldwater Hospital September 2005 to December 2005 Intern
Roosevelt, NY
  • Assisted Internship Coordinator with office duties.
  • Duties included general and administrative tasks.
  • Scheduled appointments for internship coordinator.
  • Organized files for the medical billing and insurance department.
Languages
Proficient in English and Spanish
Skills
administrative, administrative duties, make appointments, Scheduling appointments, Bi, charts, customer services, English, insurance, medical billing, MS Excel, Office, MS PowerPoint, MS Word, Weapons, Internet Research, patient care, Preparing patients, Police, rehabilitation, Spanish, Take messages, phone

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Professional Summary
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.
Work History
Patient Registrar 09/2014 to 05/2016
OrthoVirginia Richmond, VA


  • Enter patient demographics and verify commercial insurance and verify Medicare, Medicaid.
  • To ensure that any referrals were up to date and work comp patients had their approval from their representatives.
  • To ensure copays were applied to correct dates of service and to have a balanced financial sheet at the close of the business day.
  • Entering patient demographics and collecting copays in addition to taking the patients back to change into proper clothing for the scans.
  • I would also order x-rays necessary prior to scan.
Medical Assistant 06/2004 to 04/2006
West End Orthopedic Clinic Richmond , Virginia
  • Prepare Surgical Charts
  • Assisting a physician who often scheduled up to 60 patients a day, I made sure each patient had the appropriate x-rays before the physician entered the exam room.
  • Scheduled surgeries
  •  Applied and removed casts, sutures or staples.
  •  Assisted the physician in office procedures, such as knee drains; I&D's and wound care.
  • Sterilized any hemostats or staple removals that were used that day, and to make sure all exam rooms were fully stocked with any medical supplies that the physician may need.
Medical Assistant 08/2001 to 06/2004
NoVa Orthopedic & Spine Care Richmond , Virginia
  • Prepared charts for the week
  • Fitting patient's with appropriate brace either for the knee, ankle, or wrist.
  • Removing sutures or staples, applying cast and removals, assist the physician in procedures, such as knee drains, SI injections, and Epidural injections.
  • Crossed trained in front desk duties, which included checking in patients and updating their insurance information.
  • Taking their copays and scheduling their next appointment.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Performed monthly inventory and maintained office and medical supply counts.


Medical Office Biller 05/1999 to 01/2001
Revenue Enhancement Professionals Richmond, Virginia
  •  Post charges and patient payments for several different types of medical practices.
  •  Responsibility to make sure the ICD-9 codes went with the CPT codes.
  •  Updated the patient's demographic information along with the insurance information.
  • Filed all claims on the standard HCFA 1500 form alongside filing Medicare and Medicaid electronically.
  • Sent out monthly patient statements and followed up with pending claims with the insurance carriers.


Medical Biller 01/1994 to 05/1999
West End Pediatrics Richmond, VA
  • responsibility to post patient charges and make sure the diagnosis went with the CPT codes.
  • Worked closely with the patients' insurance companies in order to document their accounts accordingly.
  •  Generating statements and claims on a weekly basis, and processing 151 forms.
  • Posted patient payments and insurance payments, sent out collection letters, and set up monthly payment plans for the patients who could not pay the full amount of the charge.
  • Responsibility to make sure posted charges balanced with the money received and also back up the computer system every night.
Skills
  • Exceptional communication skills
  • Quick learner
  • Medical terminology knowledge
  • Creative problem solver
  • Computer proficient
  • Organizational skills
  • Verbal communication skills
  • Issue resolution
Education
Associate of Science: Allied Health Attended 1994 & 1998 John Tyler Community College - Chester Campus - Chester, VA
High School Diploma: 1989 Patrick Henry High School - Roanoke, VA