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Professional Overview
Administrative professional who values high performance and professionalism. Excels in organizational communications and well established in administrative environments that are fast-paced and challenging.
  • Strong oral and and written communication skills with the ability to communicate effectively
  • Ability to maintain high levels of confidentiality
  • Ability to work with a high degree of attention to details
  • Ability to multi-task, set priorities and ensure deadlines are met
  • Demonstrated ability to establish positive rapport and build collegial relationships within various departments of the organization to maximize the efficient flow of information and focus on customer-service
  • Demonstrated success working within an office environment addressing a variety of internal customer requirements and requests
Bachelor of Science: Double Major - Human Resources Management/Social Sciences 2020 University of Maryland University College Adelphi, MD, USA
  • Member of National Honor Society
  • Member of National Society of High School Scholars
Family Christian Store 05/2016 to 03/2017 Sales Associate Waldorf, MD
  • Greet incoming customers and provided immediate assistance. 
  • Complete purchases with cash, credit and debit payment methods.
  • Answer incoming telephone calls with professional and knowledgeable responses.
  • Increase purchase totals by recommending additional items.
My Eye Doctor 11/2013 to 12/2014 Claims Processor Vienna, VA
10/2014 to 12/2014
  • Reduce loss ratios through fair and prompt processing of claims.
  • Evaluate the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
  • Post charges, payments and adjustments, apply payments, adjustments and denials into medical manager systems.
  • Gather and distribute mail and faxes to all inboxes.
Data Entry Clerk 05/2014 to 10/2014 Vienna, VA
  • Verify that information in the computer system is up-to-date and accurate.
  • Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Handle and process confidential patient information.
  • Complete daily data entry of updated patient and insurance information.
Patient Services Coordinator 11/2013 to 05/2014 Silver Spring, MD
  • Manage and maintain schedules, prepare and maintain patient   records, perform general office duties.
  • Collect deposits or payments, collect clinical data, prepare medical treatment room, and use medical diagnostic equipment.
  • Authorize patient insurance benefits.
  • Assist PC team with follow up/reminder appointment calls, as needed.
This resume is created in 7 minutes.
Professional Summary

 Self-Motivated, energized and driven professional with fourteen years of Human Resources experience.  Great verbal and written communication skills and detail oriented. Ability to handle multiple responsibilities with great customer service skills

  • Highly organized
  • Good judgment
  • Time management
  • Workforce planning
  • Time management
  • MS Office proficiency
  • Pre-screening candidates
  • Job fairs planning
Work History
Talent Acquisition Recruiting Coordinator , 05/2013 to Current
Novant Health, Talent Acquisition & Employment Charlotte, NC
  •  Assist in coordination of recruiting and hiring related to nursing support positions, New Grad RN Residency and interview blitzes
  • General understanding of overall operations of the organization as well as the individual specific business units they support
  • Multitask and set priorities collaboratively with managers and other HR staff
  • Screen, route and hire for New Grad RN Residency program for all 14 acute care facilites for Novant
  • Manage new graduate applications, respond to all new grad inquiries, coordinate interview appointments with New Graduates and Nurse Managers, organize open houses, maintain New Grad statistic and reports including Residency agreements, work with Corporate Recruiters to keep awareness of advertising and career fair efforts
  • Screen, route and hire for nursing support entry level positions
Talent Acquisition Associate Lead , 01/2003 to 05/2013
Novant Health, Talent Acquisition & Employment Charlotte, NC
  • Data processing for new employees and applicants
  • Interviewing potential candidates, complete new hire setups, background checks, maintain licensures and credentialing for new employees
  • Job fair preparation and relocation reimbursement
  • Process transfers and pay rate changes
  • Front desk duties such as answering switchboard and customer service
  • Oversee Nursing and Allied Health Scholarship/Loan program
  • Reponsible for compiling new hire orientation list
Patient Services Coordinator , 10/1999 to 01/2003
Novant Health, Employee Occupational Health Charlotte, NC
  • Front desk reception
  • Data entry for employee immunizations and health history
  • Performed drug testing on new employees
  • Maintained all employee health files
High School Diploma: General Education , 1992
South Point High School - Belmont, NC
2012 Circle of Excellence Honoree for Novant Health
Notary Public for North Carolina
This resume is created in 7 minutes.
Experienced medical office secretary with over 20 years experience in working within clinical settings.  Skilled in optimizing clinic workflows by managing patients flows,physician schedules and patient appointments. Strong administrative skills, including account receivable and patient records management.  Seeking to take the next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.
  • Medical Terminology
  • Account Receivable
  • Customer Service
  • Insurance Verification
  • Insurance Authorization

Registrar 01/2010 to Current Rockdale Medical Center Conyers, GA
  • Register all patients, including patient's demographics,insurance coverage, insurance authorization and clinical information.
  • Utilized software to determine patient's insurance coverage and patients financial responsibilities.
  • Explain insurance verifications and limitations
  • Collect copays and deductible
  • Understand and comply with all regulatory restrictions such as EMTALA,HIPPA,MSP and ABN.
  • Ability to work independently
Patient Services Coordinator 07/2007 to Current Radiotherapy Clinics of Georgia Conyers, Ga
  • Greet and check-in patients,collect personal information such as medical and insurance information. 
  • Schedule, reschedule and verify patient appointments.
  • Use EMR software to manage patient records and files.  
  • Facilitated daily administrative functions,including customer service, patient scheduling and inventory. 
  • Collect patient co-payments and recorded payment transactions.
  • Ordered diagnostic test.
Medical Records Analysis 04/1997 to 09/2006 Florida Acute Care Specialist Sunrise, FL
  • Maintaining and securing all written and electronic medical records within the facility. 
  • Collect data for medical research and for calculating hospital charges.
  • Collect data from hospital, process and fax to PCP in a timely manner.
  • Chart audits for billing.
  • Follow all guidelines for records release and records  request.

Education and Training
High School Diploma 1989
Certification: Medical Assistant 1992
This resume is created in 7 minutes.
Professional Summary

Office Assistant with 8 years of billing and coding, patient charting, insurance claims and appointment scheduling in a busy medical office setting.

Person who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.

  • 80 WPM typing speed
  • Professional phone etiquette
  • Multi-line phone proficiency
  • Excellent communication skills
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Microsoft Office certified
  • Filing and data archiving
Work History
06/2015 to Current
Local Office Administrative Assistant Department Of Human Services Osceola, AR
  • Copied, logged and scanned supporting documentation.
  • Composed sensitive, confidential reports and documentation.
  • Schedule appointments as required.
  • Keys SNAP, TEA, LTC, TEFRA, & QMB applications into Answer system.
  • Keys adult & newborn Medicaid applications into Curam System.
  • Narrate all case actions into appropriate system(s).
  • Operate all office equipment.
  • Provides routine date entry, keying in information into designated fields using various databases.
  • Scans & routes client information to appropriate tab in case record
2013 to 2014
Patient Services Coordinator Novant Health Bull Run Family Medicine Manassas, VA
  • Scheduled appointments, registered patients. 
  • Professionally and courteously verified appointment times with patients.
  • Updated patient financial information to guarantee accuracy.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Answered a high volume of phone calls and email inquiries.
  • Professionally and courteously verified appointment times with patients.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Managed collections claims for unpaid bills against the estates of debtors.
  • Identified and resolved patient billing and payment issues.
12/2011 to 06/2013
Cashier/Customer Service Walmart Dumfries, VA
  • Operate cash registers at the front of the stores, greeting customers warmly as they make purchases. 
  • Scan all items, process cash, check and credit card transactions and deactivate security devices on bags and items purchased. 
  • Maintain the required amounts of cash in your registers and request price checks when necessary. You also verify customers' ages when they buy restricted merchandise such as beer or wine. 
  • Cleaning work areas and rmeturning merchandise to shelves and racks are other responsibilities of the Walmart cashier.
  • Fulfills courtesy desk requirements by processing merchandise returns, refunds, and exchanges.
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01/2006 to 09/2011
Medical Records Clerk, Switchboard operator, ER Clerk SMC Regional Medical Center Osceola, AR

Medical Records Clerk 

  • Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.
  • Initiates the medical record by creating and processing the patient care record folder.
  • Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
  • Maintains patient confidence by keeping patient records information confidential.
  • Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
Switchboard Operator 
  • Logging outgoing calls and routing incoming calls appropriately to specific
    parties or providing assistance and information to customers in accordance with
    company procedures.
  • Duties also include operating soffice equipment and
    telephones, the switchboard, the intercom system, and the public address system.

ER Clerk 

  • Worked directly with patients, obtaining signatures and completing required forms as required by state and federal regulations. 
  • verify insurance eligibility, obtaining copies of insurance cards and visiting patients in their rooms as appropriate to complete tasks. An ER clerk 
  • Assists patients with handling clerical problems and resolving any issues such incorrect identification.
High School Diploma
Osceola High School - Osceola, AR
  • 4 years Air Force JROTC
  • Future Business Leaders of America
Associate of Arts
Arkansas Northeastern College - Blytheville, AR
Deans list in 2006
Pharmacy Henderson State University - Arkadelphia, AR
Bachelor of Science : Pharmacy
Stratford University - Woodbridge, VA
Member of Zeta Phi Beta Sorority, INC.