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Personable Account Manager successful at building strong professional relationships. Experienced in successfully selling a boutique brand into independent retailers. Excellent time management skills. Proficient with CRM systems, sales analysis and reporting.



Business Development

Leadership Skills

Customer Service

Proactive Communication

Conflict Resolution

IT/CRM Managment


Public Speaking





Excellent Listener

Problem Solver


Agency Owner
April 2018 to Current
Ashley & Co Australia Neutral Bay, NSW

Service current clients in both the retail and commercial sector

Improve sales with current stockists by improving product merchandising and staff knowledge

Establish new stockists relationships

Identify hospitality opportunities

January 2017 to May 2019
GDK Construction Melbourne, Victoria

Manage project schedules and budgets

Liase with clients on interiors decisions

Generating work by meeting with both Architects and potential clients

Working to match client briefs with budgets and manage expectations

Maintain supplier relationships and costings

Project Consultant
May 2018 to November 2018
Archiblox Burnley, VIC

Manage all web and phone enquiries

Qualify potential clients based on budget and property suitability

Ability to convert sales with a complete knowledge of both traditional and prefab building methods

Manage the project from initial enquiry through the concept and Architectural stage. Build a strong relationship to retain clients into the building stage.

Manager Customer Services
June 2017 to December 2017
Zagame Automotive Group Richmond, VIC

Design and implement a holistic sales approach for Audi clients

Work with the onsite service team to capture sales from existing Audi clients

Create a VIP sales experience

Identify and convert potential sales through existing data base

Sales Account Manager
January 2012 to February 2017
Armadillo & Co Richmond, VIC

Significantly increased wholesale sales in VIC, TAS and NZ over 5 years

Established the first Melbourne showroom

Established and maintained a market in NZ

Managed A & D sales and relationships

Held information evenings educating clients on Interior Design principles (rug specific) at stockists

Updated client knowledge with regular training sessions

Developed conflict resolution strategies with both clients and end users

Maintained the highest level of customer service

Met quarterly KPI's

Identified, followed up and converted appropriate leads obtained from trade events

Carefully selected retail partners based on the company's brand criteria

Scheduled regular visits to retail partners to help implement creative merchandising techniques and strategies

Monitored and utilised production schedules

Project Coordinator
July 2007 to October 2011
CNC Woodworks Tullamarine, VIC

Managed project budgets up to $2m

Monitored costs, timescales and resources used to achieve projects delivered on time and on budget

Liaised with Architects and Builders on contract negotiations and interpretations

Read Architectural plans and drawings

Ran quality control inspections

Ensured a team of tradesmen adhered to quality expectations

Practice Manager
September 2004 to June 2007
Skinovate Essendon and Prahran, VIC

Oversaw operations at 2 medical clinics

Helped create a brand identity for the clinics

Recruited clinic staff

Ensured IT systems operated smoothly between both clinics

Managed conflict resolution with patients

Managed doctor schedules

Maintained the servicing of all laser equipment 

Attended conferences to procure future treatments and procedures that could be implemented

Education and Training
Diploma : Art Therapy, 2010 Phoenix Institute VIC

Emphasis in counselling

Ability to facilitate Art workshops with a healing outcome

Focus in understanding the human psyche 

This resume is created in 7 minutes.
Professional Summary
I am a goal driven, ambitious critical thinker. I thrive in developing new strategies and implementing new ideas for any project I'm involved with. My skill sets include sales, management, critical thinking, versatility and customer relations. Utilizing these skills will be a useful tool in increasing the efficiency of day-to-day operations.
Bachelor of Science: Minor in Chemistry, 2015
Indiana University -
GPA 3.577
  • Emphasis in Biology
  • Emphasis in Research
  • National Honors Society
  • Dean's List
  • Chancellor's List
Work History
Pathology Practice Manager , 06/2016 to Current
APS Medical Billing Toledo, Ohio
  • Supervise setup team to transition and administer revenue, patient accounts, and long term business 
  • Assign goals, tasks, and benchmarks to IT, Credentialing, Coding, and Insurance departments
  • Monitor gross charges and payments on a daily, weekly, and monthly basis
  • Integrate interface logic for business specifics and government laws
  • Manage 17 Pathology /Radiology labs
  • Update fee schedules to new Medicare allowable rates and manipulate bill cycles based on client guidelines 
  • Follow-up with current clients to make sure all expectations are exceeded. 
  • Consult with all 17 Physicians and Pathology / Radiology lab contacts to go over EOM books and business strategy changes
Sales Administrator, 10/2015 to 06/2016
Neaton Auto Products - Honda Administrator Eaton, Ohio
  • Devise mass production and service quotes for new Honda models
  • Negotiate pricing and part quantities to the buyer
  • Travel to buyer locations to pitch marketing strategies
  • Coordinated sales team to meet and exceed sales quotas and requirements
  • Prepare and present sales cost down and pricing to new clients
Critical Care Cardiac Monitor Technician, 06/2012 to 10/2015
Reid Hospital
  • Monitor ECG, BP, SPO2, and C02 data
  • Analyze and diagnose dysrhythmias
  • Measure QRS complexes, QT, PR, and ST segments
  • Report to Primary Care Physician

CAD (1+ Yrs)

Blueprint Reading (1+ Yrs)

Microsoft Office

Statistical Forecast Projecting (2+ Yrs)

This resume is created in 7 minutes.
Professional Summary
Health Care Business professional with 29 years of experience in health care specializing in maximizing bottom line performance through optimizing staff management, accurate billing and coding polices, improving customer service experience and cost control practices.
MBA, Business Management/Health Care Management 2016 Capella University Minneapolis, MN, USA Graduate with Distinction
  • Electronic billing and coding
  • Revenue cycle management
  • Hiring and managing staff
  • Resource allocation and management
  • Operations planning and management
  • Marketing campaigns
  • QA and process improvement
  • Government and legal compliance
Professional Experience
Practice Manager Aug 2016 to Jan 2017
Atlanta Pediatric Partners Atlanta, GA
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Organized,  led and prepared reports for weekly personnel meetings with staff members and physicians.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Planned, supervised and provided workflow assignments for front office, nursing staff, and outsourced service providers Managed 9 direct report employees.
  • Served as liaison between management, clinical staff and the physicians. Directed improved work methods and procedures to achieve the practice's objectives.
  • Reviewed and approved time cards for payroll processing.
Practice Billing Manager Feb 2013 to Aug 2016
Signature Women's Healthcare Lawrenceville, GA
  • Managed and oversaw monthly physician surgery schedule.
  • Ensured authorizations and patient liability was determined prior to services.
  • Established effective communications that garnered payment of patient liability amounts prior to delivery and/or surgical procedures.
  • Managed processes that ensured daily charges were correctly coded, captured and submitted for electronic submission.
  • Maintained 100% accuracy rate of daily charge entry, reducing EDI rejections and billing errors.
Consultant Dec 2004 to Jan 2013
The Jones Group Inc Riverdale, GA
  • Analyzed operations and made recommendations for process improvement.  Implemented best practices that increased staff efficiency, confidence and quality patient experience.
  • Managed AR Revenue Cycle by reviewing billing procedures including medical coding, charge entry, EDI rejections, claims follow up, appealing denials, challenging refund requests from insurance carriers and verifying patient balances.
  • Developed brand, CSR and marketing plan to establish industry footprint and increase community presence.
  • Established financial benchmarks and budgets that minimized waste and increased general profits.
  • Streamlined processes that improved efficiency, increasing output and daily productivity.
  • Developed policies that improved communication within practice and with patients.
  • Transitioned practice from manual to EHR system improving service quality and patient outcomes.
  • Audited medical documentation to ensure compliance with CMS regulations.
  • Developed billing policies and procedures that increased revenue and reduced average days in AR.
  • Increased revenue by collecting denied and aged claims.
  • Developed and implemented financial policies that improved point of service receivables.
Office Manager Feb 2001 to Dec 2004
Georgia Center for Female Health Norcross, GA
  • Carefully selected, trained and retained qualified staff.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Evaluated patient care procedural changes for effectiveness.
  • Directed the installation of improved work methods and procedures to achieve the practice's objectives.
  • Actively maintained up-to-date knowledge of state and Federal billing and coding protocols and regulations.
  • Diligently monitored the QA to improve performance and maintain high standards of care.
  • Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
  • Established and maintained positive relationships with patients and other area health care providers and physicians.
  • Organized and led monthly personnel meetings with team members.
  • Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Reviewed and approved time cards for payroll processing.

CPC (Certified Professional Coder) 3/2009 to 3/2017
Member #:  01009775
Delta Mu Delta 2015 to present
International Business Honor Society
Capella Unviersity

This resume is created in 7 minutes.
Professional Summary
I have always worked within a team environment. I consider myself a team player who is reliable and trustworthy with good communication skills. I am able to multi-task at a high level. Time management is one of my strengths while being able to maintain an eye for detail.
  • Articulate and well-spoken
  • Accurate and detailed
  • Accounting familiarity
  • Database management
  • Customer service-oriented
  • Excellent communication skills
  • Critical thinker
  • Employee training and development
  • Medical billing
  • Flexible
  • Works well under pressure
  • Filing and data archiving
  • Invoice processing
  • Professional phone etiquette
  • Pleasant demeanor
Work History
Practice Manager, 01/2013 to 08/2016
Sunshine Coast Cardiology Buderim, Sunshine Coast, Qld
  • Develop and implement office policies and procedures.
  • Employment and training of staff.
  • Maintaining medical records.
  • Liaise with IT, phone and equipment support companies.
  • Setting up rooms for new practitioners requiring communication with IT, Medicare, Health Funds and hospitals where the practitioners would be operating.
  • Organising staff meetings and relevant education sessions such as first aid. 
  • Ordering of office and medical supplies.
  • Ensuring all equipment needed for individual practitioners was ordered. 
  • Arrange cleaning staff and emergency maintenance for the rooms.

Medical Receptionist, 01/2011 to 12/2012
Sunshine Coast Cardiology Buderim, Sunshine Coast, Qld
  • General reception.
  • Reception first contact.
  • Keeping an appointment book for both doctors and a cardiology technician who performed cardiac testing for the cardiologist.
  • Triage referrals.
  • Billing and receipting of accounts including health fund accounts.
  • Theatre bookings for the doctors.
  • Dealt with inquires both over the phone and via email and fax.
  • Coordinated a Pacemaker clinic with three different device companies. The clinics were in rooms and also remote.
  • Daily contact included patients, hospitals, GP surgeries, other specialists  locally, interstate and internationally.
  • Typing of correspondence and medical reports.
  • Microsoft Office Proficiency
  • Dedicated Team Player

Medical Receptionist, 01/2009 to 01/2011
Queensland Cardiovascular Group Buderim, Sunshine Coast, Qld
  • General reception.
  • Billing and receipting of accounts including health fund accounts.
  • Theatre bookings for the doctors.
  • Greeted patients, answered phone calls and dealt with inquires both over the phone and via email and fax.
  • Keeping an appointment book for three doctors and two cardiology technicians who performed cardiac testing for the cardiologists.

Medical Receptionist, 04/2006 to 12/2008
Dr Ian Curley Noosaville, Sunshine Coast, Qld

General reception 

  • Billing and receipting of patient and health fund accounts.
  • Maintaining daily appointments.
  • Making appointments for consultations, scope and theatre bookings.
  • Triage referrals from GPs and other specialists.
  • Retrieve and send daily mail.
  • Banking weekly.
  • Reconcile the monthly direct debits from the health fund.

Home Manager, 10/1998 to 04/2006
Home Duties
  • Cared for two children until they started school.
  • Organisied subdivision of a property. Dealt with an engineer, subcontractors and the council until completion. 
  • Cared for my terminally ill sister which allowed her to die with dignity in a loving, caring environment surrounded by her family and friends.
  • Volunteer for Australian Red Cross Door Knock Appeal

Certificate III Massage Therapies: Swedish Massage, 2001
Nambour Institute of TAFE - Nambour
Certificate of Bookkeeping and Financial Skills: 1997
New England Institute TAFE - Armidale, NSW

General Nursing Studies: 1987
Princess Alexandra Hospital - Brisbane, Queensland
Although I completed the 3 year General Nursing course, I failed the final state exam. I then completed the Enrolled Nursing exam and passed. 
High School Diploma: 1983
Miami High School - Gold Coast, Queensland
  • Dr Steven Kypraios Po Box 1973 Buderim Qld 4556    0406 649 625
  • Dr Rebecca Magee Po Box 1973 Buderim, Qld 4556    0401 043 157
  • Mrs Angela Kypraios Po Box 1973 Buderim, Qld 4556  0406 674 239

C Class Open Drivers Licence with own reliable vehicle.
Additional Information