Practice Manager resume examples

• Supervise setup team to transition and administer revenue, patient accounts, and long term business 

• Assign goals, tasks, and benchmarks to IT, Credentialing, Coding, and Insurance departments
• Monitor gross charges and payments on a daily, weekly, and monthly basis
• Integrate interface logic for business specifics and government laws
• Manage 17 Pathology /Radiology labs
• Update fee schedules to new Medicare allowable rates and manipulate bill cycles based on client guidelines 
• Follow-up with current clients to make sure all expectations are exceeded. 
• Consult with all 17 Physicians and Pathology / Radiology lab contacts to go over EOM books and business strategy changes

• Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
• Evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
• Organized,  led and prepared reports for weekly personnel meetings with staff members and physicians.
• Observed strict confidentiality and safeguarded all patient-related information.
• Planned, supervised and provided workflow assignments for front office, nursing staff, and outsourced service providers Managed 9 direct report employees.
• Served as liaison between management, clinical staff and the physicians. Directed improved work methods and procedures to achieve the practice's objectives.
• Reviewed and approved time cards for payroll processing.

• Manage a 2 floor busy General and surgical Dermatology Department that currently employs 34 support staff and 10 clinicians.
• Helped earn the department 90% Patient Satisfaction ratings on Press Ganey Scores by improving flow of clinics, establishing better telephone tree system, leading quality improvement groups, recreating provider templates.
• Established operational objectives and work plans delegating assignments to medical office staff.
• Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
• Educated staff on state rules and regulations governing healthcare organizations.
• Coordinate daily administrative and clinical schedules to ensure availability of appropriate clinical and support staff for high quality patient care.
• Developed a system of staff communication that ensured proper administrative and clinical coverage to render all patient care needs throughout the day.
• Facilitated an patient centered assessment of patient needs and implemented changes based on common comments/complaints.
• Investigated issues relating to patient care or conditions that might hinder providing excellent patient care.
• Led the department staff and providers in producing a patient centered plan that focused on all aspects of facility operations, including setting priorities and job assignments.
• Encouraged creative thinking, problem solving, and empowerment as part of the incentive to improve morale and teamwork.
• Closely collaborated with clinical team and providers to make necessary improvements and satisfy patient needs.
• Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
• Created and maintained computerized record management systems to record and process data and generate reports.

• Successfully manage a residency clinic program with 18 resident physicians, 6 physicians, 5 mid levels, and 12 support staff.
• Creates templates/schedules for all providers at the clinic and makes any necessary adjustments based on schedule changes.
• Meets with physician's and staff to ensure clinical and administrative policies were followed for compliance and better quality of care.
• Responsible for overseeing staff recruitment, training, supervision, and addressed employee issues with confidentiality.
• Work closely with billing to monitor charges and payments and conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances and processing of clean bill batches, in-house cash balances, and bank deposits in order to influence profitability.
• Maintains inventory of clinical supplies, equipment, instruments, medications, and vaccines.
• Participate and assist in preparation of monthly team meetings with clinic resident physicians, physicians, and non-clinical staff with a focus on systems, team building, patient flow, staffing needs, and patient/physician relationships.
  
• Increased revenue of clinical practice by 300% in 6 months.
• Reduced operating costs by 25%.
• Increased revenue by improving front desk collection work processes from $75 per day to $900 per day.

I have had the distinct joy of managing this clinic for 17 years. I\'ve always loved working with the public, and in this leadership role I am able to take my passion and pass it along to others.  I start by recruiting and hiring the right people for our team.  Once hired, I am responsible for a large portion of their training.  I conduct employee reviews, deal with issues, and plan team building events to ensure we continue to grow individually and as a team.  My success in this is evident in the longevity not only of our team members themselves, but also of our clientele who often state they continue to come to our clinic specifically because of our people. 

In addition to the above, I also handle most of the inner workings of our clinic, including but not limited to; scheduling, payroll, benefits management, marketing & social media, staff meetings & continuing education, injury reporting, customer complaints, conflict management, and so much more.