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Professional Profile
Administrative support professional experienced working in fast-paced environment demanding strong organizational, technical, and interpersonal skills. Detailed-oriented and resourceful in completing projects; able to multi-task effectively. 
  • Analytical skills
  • Team collaboration
  • Employee training
  • Results-oriented
  • Critical thinking  
  • Effective time management
  • Strong communication skills
  • Employee relations specialist
Financial Aid Specialist 02/2012 to Current CLEVELAND STATE UNIVERSITY Cleveland, Ohio
  • Performs verification for selected students by assigned case load 
  • Responsible for training new employees 
  • Advises students concerning educational financial planning
  • Serves as liaison for Choice Ohio First (COF), a 1.3 million dollar grant program  
  • Review completed work performed by teammates for quality control 
  • Served on hiring committees to screen, interview and recommend job candidates for final selection
  • Attend college-wide meetings, workshops and conferences
  • Verify students residency status, alone with total budgets in order to award grants, scholarships and loans based on state and federal guidelines
  • Resolves problems or complaints pertaining to special circumstances applications and dependency appeals, while serving on various petition committees
  • Scholarship Coordinator for the PNC Last Mile Grant
  • Determines eligibility for federal and state funding
  • Interpret and apply laws, regulations, policies and procedures
  • Compiles, analyze and report data using excel and student aid programs
  • Manages multiple projects and monitor performance
  • Prepare presentations and conduct training concerning financial aid topics
Customer Service Representative 02/2007 to 02/2011 XPRESS LOAN SERVING Cleveland, Ohio
  • Resolved customer complaints and took escalated calls 
  • Answered incoming calls from employees and customers, concerning student loans
  • Researched and resolved customer problems and concerns, regarding student loans
  • Provided on the job training to new employees
  • Coordinated company events for 200 plus employee
  • Advised customers regarding their student loans
  • Coordinated with internal departments to find solutions to resolve customer problems, assisted customers with online and phone payments
  • Compiled and generated reports based off employee's tracked performance
  • Increased company's overall performance by service calls efficiency
Student Nurse 02/2002 to 02/2006 VA HOSPITAL Cleveland, Ohio
  • Assists with collecting subjective and objective data for determining patients problems/needs
  • Informed the family of the patient's condition, followed the instructions of the head nurse
  • Documented nursing care activities and observations on appropriate medical records
  • Coordinated with doctors and physicians regarding the progress of the patients.
  • Contributes to planning, implementing and evaluating nursing care in an organized, safe, humanistic manner which reflects/includes the patients' needs and priorities 
STNA-State Tested Nurse Aide 04/1999 to 06/2002 Judson Park Cleveland, Ohio
  • Assisted patients with walking transferring in and out of wheelchair
  • Repositioned patients while in bed, monitor vital signs, tube feedings, document in- put, out -put
  • Assisted patients with personal care and grooming
  • Assisted in light housekeeping
  • Provided quality nursing care in accordance with resident care policies and procedures
  • Worked as part of team to ensure proper care of body mechanics and safety of patient
Master of Education 2019 Cleveland State University Cleveland, Ohio
Master of Business Administration 2015 Cleveland State University Cleveland, Ohio
Bachelor of Business Administration 2012 Cleveland State University Cleveland, Ohio
Skills and Certificates

Analytical skills; Social Media applications; Microsoft Office products;Outlook; PHEAA; PeopleSoft; PowerFaids; COD; NSLDS; CPS; CampusNet; OnBase; Data entry-alpha and numeric; Efficiently resolve customer concerns and complaints; strategic planning of social events

Community Service
College Fall/Spring orientation and open house; volunteer for Urban League of Greater Cleveland; BPACF; Go Red for Women; American Red Cross; Junior Achievement

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Professional Summary

Dedicated graduated Family Nurse Practitioner in NY Looking for a position that involves a wide variety of patients with diverse needs in a facility that diagnoses and manages both common and complex medical conditions. Experienced  Registered Nurse with over 11 years Registered Nurse with strong clinical in geriatrics.

  • Strong clinical judgment
  • Disease prevention and intervention
  • Patient evaluation/intervention to prevent hospitalization.
  • Strong Geriatric background in long term care and acute care setting, and home care setting.
  • Patient/family focused in home care setting, and long term care facilities.
Fluent in language English, French, Creole, some Spanish.
Work History
Nurse Practitioner House calls (Per Diem) Current
Complexe Care Solutions Nashville, Tenessee
  • Conducted mandated yearly health assessment, screenings, physicals and special education assessments.
  • Performed standardized health assessment , review current and  past medical history, current prescription and address possible health concerns.
  • Provide patient education, health promotion and illness prevention.
  • Perform head to toe assessment physical examination, depression screening, monofilament test, foot exam. apartment on the 3rd floor. .
  • Identify diagnoses to be used in care management and active medical management.
Assessment Nurse 09/2016 to Current
Metroplus Health Plan Inc New York, NY
  • Self-directed with astute judgment skills. High level of personal accountability.
  • Conducted mandated health screenings, physicals and special education, heath risk prevention, medication review . Ensured external follow-up where required.
  • Obtained present, past medical history, review of symptoms.
  • conduct physical examination, checking vitals, perform monofilament testing and foot exam as appropriate.
  • Identify list of diagnoses to be used in medical management in prospective of treatment plan.
Rn Staff Nurse 04/2014 to 07/2016
Fidelis Care - New York City Regional Office New York, United States


  • Perform intake and reassessments visit for MLTC/PCS/Fida Member using the UAS.
  • Perform semi-monthly reassessments in the home setting or at long term care facilities, or in hospital setting for the Fida members.
Community Health Nurse 07/2007 to 04/2014
Visiting Nurse Services of New York New York, United States
  • Coordinate care between heath care team, admit Patient into the system.
  • Complete Oasis, Home Health Aide supervision, perform wound care, insertion of foley cath, perform wound vacc, pleurex drainage,administer subcutaneous or Intramuscular injections.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Clinician for the CHF program. Frontloading patients with skilled visits after hospitalizations reduced readmissions from 80% to 30%.
Student Nurse Practitioner 09/2016 to 12/2016
Stat Urgent Care
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Documented patient information obtained from interviews.
  • Followed infection control procedures.
  • Routinely retracted patient throat cultures and prepared for lab submission.
  • Authorized drug refills and provided detailed prescription information to pharmacies.
  • Ensured efficacy of treatments through monitoring of treatment regimens.
Registered Nurse 05/2006 to 06/2007
Mercy Medical Center Rockville, NY
  • Provides direct care and coordinates care of patients, In a step-down ICU.
  • Patients on IV drips, Ventilators Suctioning, administer tube feeding, interpretation of EKG strips.
  • Delegate Task appropriately to LPN 's and CNA 's.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's.
Family Nurse Practitioner Student 09/2005 to 12/2005
North shore LIJ New York, United States


  • Documents patient information obtained from interviews.
  • Collected blood, tissue and laboratory specimens and prepare them for lab testing.
  • Managed care for post-operative patients through discharge.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
Master of Science: Family Nurse Practitioner 2016 Molloy College - Rockville Centre, NY Nursing
Bachelor of Science: Registered Nurse 2005 Molloy College - Rockville Center NY Family Nurse Pratitioner

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I am a passionate registered nurse motivated to obtain a rewarding and fulfilling position within the progressive care unit at Good Samaritan Hospital. Good Samaritan Hospital is a large facility that caters to many patients in the surrounding communities. I am confident that I have the skills and dedication it takes to work well within your team and provide quality care to critically ill patients.

Registered Nurse 08/2016 to Current CHI Franciscan- St. Clare Hospital PCU Lakewood, WA
  • Collaborating with physicians and interdisciplinary teams
  • Extensively educating patients and their families 
  • Initiating and titrating cardiac related infusions
  • Use the nursing process to assess, implement appropriate interventions, and monitor outcomes
  • Continuously use critical thinking skills to delegate tasks and monitor changes in critically ill patients 
Licensed Practical Nurse 03/2015 to 07/2016 CHI Franciscan- Franciscan Breast Surgery Associates Tacoma, WA
  • Greeting and preparing patients for visits with the provider which includes: obtaining and documenting vital signs, recording medications and medical history, and screening patients' needs
  • Assisting with clinic procedures (biopsies, port removals, cyst excisions, radiation catheter placements)
  • Venipuncture for Genetic testing
  • Drain and On-Q pump removal for postoperative patients
  • Triaging patients with immediate needs 
Student Nurse 01/2015 to 02/2015 Ashley House Brown's Point, WA
  • Tracheostomy/Gastrostomy/Ostomy care
  • Ventilator care
  • Working with medically fragile children and helping with daily activities of living
Volunteer 10/2010 to 02/2013 Multicare- Allenmore Hospital Tacoma, WA
  • Assisting patients before and after exams
  • Observing various procedures such as a paracentesis, thoracentesis, biopsy, abdominal and vascular ultrasound, CT/MRI/X-ray scans and assisting as needed
  • Stocking supplies in the exam rooms
Education and Training
Master's of Science in Nursing (MSN): Family Nurse Practitioner Expected in 2020 Maryville University St. Louis, Missouri
Bachelor's of Science in Nursing (BSN) University of Washington Tacoma, WA
Associates in Nursing (RN) Pierce College Puyallup, WA
Associates in Applied Sciences (LPN) Bates Technical College Tacoma, WA
Associates in Arts and Applied Sciences Tacoma Community College Tacoma, WA

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Professional Summary
Creative RN graduate with a passion for teaching, problem solving and collaborating in team orientated therapeutic health care delivery. Seeking opportunity to provide highest quality patient centered treatment in a hospital setting. Proven ability in delivering competent and compassionate care, while adhering to strict nursing ethics. High level of expertise in planning, critical thinking, and implementation. Exceptional interpersonal skills creates effective relationships with staff, patients and families from diverse cultures and professional levels. Reliable, trustworthy, determined and dedicated to hospital goals, policies and procedures.
Registered Nurse: Michigan State Board of Nursing, License # Basic Life Support (BLS) certified by the American Heart Association
Work History
Student Nurse 01/2013 to 12/2014
  • Henry Ford Hospital St.
  • John Hospital John Dingell VA Medical Center DMC Sinai-Grace Hospital DMC Harper Hospital Excelled in Medical Surgical patient care, postoperative patient services, Obstetrics, behavioral medicine, cardiovascular care, pediatrics and treatment for patients with paralysis from spinal cord trauma.
  • Experienced in the application of the nursing process of assessment, planning, implementation and evaluation.
  • Had 100% accuracy with all medicine administration and documented all patient care activities in electronic medical record systems.
  • Provided care and monitored multiple patients' vital signs for condition stability and treatment response.
  • Performed or participated in various procedures such as; blood sugar monitoring, insulin injections, straight and Foley catheterizations, ambulation, patient repositioning, bandage changes, specimen sampling, IV infusions, child birth, new born assessment, infant circumcision, infant vaccination, feeding, patient teaching, discharge instructions, client range of motion exercise assistance, gait training, ostomy and stoma care and psychiatric assessments.
ACCOUNTANT II 09/2013 to Current
Wayne Metropolitan Community Action Agency Wyandotte, MI
  • Responsible for the maintenance of financial data for a $30 million non-profit organization.
  • Prepare and post journal entries and create financial statements in Sage Fund Accounting software.
  • Assist with annual CPA audit preparation and participation.
  • Budget creation, implementation and monitoring to ensure financial viability.
  • Prepare computer based bank reconciliations for eight accounts totaling about $3 million per month.
  • Calculate $750,000 monthly accounts receivables for government grant funded programs.
  • Assist Grant Managers in program administration, grant compliance and activity reporting.
Hartford Head Start Agency, Inc Detroit, MI
  • Provided effective program administration leadership which included reporting, monitoring and evaluation of all operations in order to establish guidelines for program improvement and employee performance enhancement.
  • Performed strategic planning and managed all financial transactions with strict attention to detail for a $6.7 million budget.
  • Oversight of 12 facilities, 130+ employees, and 1,000 students.
  • Was responsible for various GAAP based accounting duties including GL posting, financial statement preparation, A/P, A/R, payroll supervision,, strategic planning, budget preparation and monitoring, 990 tax return preparation, annual CPA audit exam coordination, and relationship building with external financial vendors.
  • Provided employee leadership and best practice guidance to coordinate and support program operations at all levels.
  • Specifically managed the Fiscal, Nutrition, Health and Disabilities departments.
  • Performed Human Resource Manager functions which included negotiating and administering all health insurance plans and benefits, MESC issues, interviews and hiring decisions.
  • Also participated in all termination procedures.
  • Applied knowledge of Head Start Performance Standards and State of Michigan licensing and food program regulations for compliance purposes to continuously meet funding requirements.
  • Reduced operating expenses by approximately $1,000,000 during my tenure by renegotiating with the union, all landlords and vendors and by reducing and eliminating nonessential purchases which created a budget surplus.
Detroit Media Partnership Detroit Free Press & News Detroit, MI
  • Originally hired in the Customer Service Department where I learned to provide exceptional customer care.
  • My communication skills and ability to resolve complaints resulted in a 99% satisfaction ratio.
  • During final three years with the company, was Acting Assistant Director of Transportation & Operations with planning and oversight for the entire department.
  • Established a consistent record of providing creative and cost effective solutions that led to customer satisfaction and retention.
  • Key member of several task forces that coordinated improvement initiatives such as creating a Standard Operating Procedure (SOP) manual that improved efficiency and reduced errors significantly.
  • Practiced professional and effective verbal and written communication as the primary liaison with other members of the management team.
  • Supervised a staff of over 200 employees in all aspects of their jobs including employee evaluations and performance improvement plans.
  • Acted as a training facilitator on topics such as; sexual harassment in the work place, time management, adjusting to business change, diversity issues and other subjects.
Associates of Applied Science: Nursing December 2014 Wayne County Community College District - Nursing
Bachelors of Science: Nursing - Planned Enrollment September 2015 University of Michigan - Nursing - Planned Enrollment
Masters of Business Administration: Accounting May 1996 Wayne State University - Accounting
Bachelors of Science: Business Administration: Management December 1988 Wayne State University - Business Administration: Management
Additional Information
  • PROFESSIONAL LICENSE & CERTIFICATION Registered Nurse: Michigan State Board of Nursing, License # Basic Life Support (BLS) certified by the American Heart Association