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Professional Profile
Administrative support professional experienced working in fast-paced environment demanding strong organizational, technical, and interpersonal skills. Detailed-oriented and resourceful in completing projects; able to multi-task effectively. 
Qualifications
  • Analytical skills
  • Team collaboration
  • Employee training
  • Results-oriented
  • Critical thinking  
  • Effective time management
  • Strong communication skills
  • Employee relations specialist
Experience
Financial Aid Specialist 02/2012 to Current CLEVELAND STATE UNIVERSITY Cleveland, Ohio
  • Performs verification for selected students by assigned case load 
  • Responsible for training new employees 
  • Advises students concerning educational financial planning
  • Serves as liaison for Choice Ohio First (COF), a 1.3 million dollar grant program  
  • Review completed work performed by teammates for quality control 
  • Served on hiring committees to screen, interview and recommend job candidates for final selection
  • Attend college-wide meetings, workshops and conferences
  • Verify students residency status, alone with total budgets in order to award grants, scholarships and loans based on state and federal guidelines
  • Resolves problems or complaints pertaining to special circumstances applications and dependency appeals, while serving on various petition committees
  • Scholarship Coordinator for the PNC Last Mile Grant
  • Determines eligibility for federal and state funding
  • Interpret and apply laws, regulations, policies and procedures
  • Compiles, analyze and report data using excel and student aid programs
  • Manages multiple projects and monitor performance
  • Prepare presentations and conduct training concerning financial aid topics
Customer Service Representative 02/2007 to 02/2011 XPRESS LOAN SERVING Cleveland, Ohio
  • Resolved customer complaints and took escalated calls 
  • Answered incoming calls from employees and customers, concerning student loans
  • Researched and resolved customer problems and concerns, regarding student loans
  • Provided on the job training to new employees
  • Coordinated company events for 200 plus employee
  • Advised customers regarding their student loans
  • Coordinated with internal departments to find solutions to resolve customer problems, assisted customers with online and phone payments
  • Compiled and generated reports based off employee's tracked performance
  • Increased company's overall performance by service calls efficiency
Student Nurse 02/2002 to 02/2006 VA HOSPITAL Cleveland, Ohio
  • Assists with collecting subjective and objective data for determining patients problems/needs
  • Informed the family of the patient's condition, followed the instructions of the head nurse
  • Documented nursing care activities and observations on appropriate medical records
  • Coordinated with doctors and physicians regarding the progress of the patients.
  • Contributes to planning, implementing and evaluating nursing care in an organized, safe, humanistic manner which reflects/includes the patients' needs and priorities 
STNA-State Tested Nurse Aide 04/1999 to 06/2002 Judson Park Cleveland, Ohio
  • Assisted patients with walking transferring in and out of wheelchair
  • Repositioned patients while in bed, monitor vital signs, tube feedings, document in- put, out -put
  • Assisted patients with personal care and grooming
  • Assisted in light housekeeping
  • Provided quality nursing care in accordance with resident care policies and procedures
  • Worked as part of team to ensure proper care of body mechanics and safety of patient
Education
Master of Education 2019 Cleveland State University Cleveland, Ohio
Master of Business Administration 2015 Cleveland State University Cleveland, Ohio
Bachelor of Business Administration 2012 Cleveland State University Cleveland, Ohio
Skills and Certificates

Analytical skills; Social Media applications; Microsoft Office products;Outlook; PHEAA; PeopleSoft; PowerFaids; COD; NSLDS; CPS; CampusNet; OnBase; Data entry-alpha and numeric; Efficiently resolve customer concerns and complaints; strategic planning of social events

Community Service
College Fall/Spring orientation and open house; volunteer for Urban League of Greater Cleveland; BPACF; Go Red for Women; American Red Cross; Junior Achievement
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Summary

I am a passionate registered nurse motivated to obtain a rewarding and fulfilling position within the progressive care unit at Good Samaritan Hospital. Good Samaritan Hospital is a large facility that caters to many patients in the surrounding communities. I am confident that I have the skills and dedication it takes to work well within your team and provide quality care to critically ill patients.

Experience
Registered Nurse 08/2016 to Current CHI Franciscan- St. Clare Hospital PCU Lakewood, WA
  • Collaborating with physicians and interdisciplinary teams
  • Extensively educating patients and their families 
  • Initiating and titrating cardiac related infusions
  • Use the nursing process to assess, implement appropriate interventions, and monitor outcomes
  • Continuously use critical thinking skills to delegate tasks and monitor changes in critically ill patients 
Licensed Practical Nurse 03/2015 to 07/2016 CHI Franciscan- Franciscan Breast Surgery Associates Tacoma, WA
  • Greeting and preparing patients for visits with the provider which includes: obtaining and documenting vital signs, recording medications and medical history, and screening patients' needs
  • Assisting with clinic procedures (biopsies, port removals, cyst excisions, radiation catheter placements)
  • Venipuncture for Genetic testing
  • Drain and On-Q pump removal for postoperative patients
  • Triaging patients with immediate needs 
Student Nurse 01/2015 to 02/2015 Ashley House Brown's Point, WA
  • Tracheostomy/Gastrostomy/Ostomy care
  • Ventilator care
  • Working with medically fragile children and helping with daily activities of living
Volunteer 10/2010 to 02/2013 Multicare- Allenmore Hospital Tacoma, WA
  • Assisting patients before and after exams
  • Observing various procedures such as a paracentesis, thoracentesis, biopsy, abdominal and vascular ultrasound, CT/MRI/X-ray scans and assisting as needed
  • Stocking supplies in the exam rooms
Education and Training
Master's of Science in Nursing (MSN): Family Nurse Practitioner Expected in 2020 Maryville University St. Louis, Missouri
Bachelor's of Science in Nursing (BSN) University of Washington Tacoma, WA
Associates in Nursing (RN) Pierce College Puyallup, WA
Associates in Applied Sciences (LPN) Bates Technical College Tacoma, WA
Associates in Arts and Applied Sciences Tacoma Community College Tacoma, WA
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Professional Summary
Creative RN graduate with a passion for teaching, problem solving and collaborating in team orientated therapeutic health care delivery. Seeking opportunity to provide highest quality patient centered treatment in a hospital setting. Proven ability in delivering competent and compassionate care, while adhering to strict nursing ethics. High level of expertise in planning, critical thinking, and implementation. Exceptional interpersonal skills creates effective relationships with staff, patients and families from diverse cultures and professional levels. Reliable, trustworthy, determined and dedicated to hospital goals, policies and procedures.
Skills
Interests
Registered Nurse: Michigan State Board of Nursing, License # Basic Life Support (BLS) certified by the American Heart Association
Work History
Student Nurse 01/2013 to 12/2014
  • Henry Ford Hospital St.
  • John Hospital John Dingell VA Medical Center DMC Sinai-Grace Hospital DMC Harper Hospital Excelled in Medical Surgical patient care, postoperative patient services, Obstetrics, behavioral medicine, cardiovascular care, pediatrics and treatment for patients with paralysis from spinal cord trauma.
  • Experienced in the application of the nursing process of assessment, planning, implementation and evaluation.
  • Had 100% accuracy with all medicine administration and documented all patient care activities in electronic medical record systems.
  • Provided care and monitored multiple patients' vital signs for condition stability and treatment response.
  • Performed or participated in various procedures such as; blood sugar monitoring, insulin injections, straight and Foley catheterizations, ambulation, patient repositioning, bandage changes, specimen sampling, IV infusions, child birth, new born assessment, infant circumcision, infant vaccination, feeding, patient teaching, discharge instructions, client range of motion exercise assistance, gait training, ostomy and stoma care and psychiatric assessments.
ACCOUNTANT II 09/2013 to Current
Wayne Metropolitan Community Action Agency Wyandotte, MI
  • Responsible for the maintenance of financial data for a $30 million non-profit organization.
  • Prepare and post journal entries and create financial statements in Sage Fund Accounting software.
  • Assist with annual CPA audit preparation and participation.
  • Budget creation, implementation and monitoring to ensure financial viability.
  • Prepare computer based bank reconciliations for eight accounts totaling about $3 million per month.
  • Calculate $750,000 monthly accounts receivables for government grant funded programs.
  • Assist Grant Managers in program administration, grant compliance and activity reporting.
ASSISTANT PROGRAM DIRECTOR 12/2009 to 06/2013
Hartford Head Start Agency, Inc Detroit, MI
  • Provided effective program administration leadership which included reporting, monitoring and evaluation of all operations in order to establish guidelines for program improvement and employee performance enhancement.
  • Performed strategic planning and managed all financial transactions with strict attention to detail for a $6.7 million budget.
  • Oversight of 12 facilities, 130+ employees, and 1,000 students.
  • Was responsible for various GAAP based accounting duties including GL posting, financial statement preparation, A/P, A/R, payroll supervision,, strategic planning, budget preparation and monitoring, 990 tax return preparation, annual CPA audit exam coordination, and relationship building with external financial vendors.
  • Provided employee leadership and best practice guidance to coordinate and support program operations at all levels.
  • Specifically managed the Fiscal, Nutrition, Health and Disabilities departments.
  • Performed Human Resource Manager functions which included negotiating and administering all health insurance plans and benefits, MESC issues, interviews and hiring decisions.
  • Also participated in all termination procedures.
  • Applied knowledge of Head Start Performance Standards and State of Michigan licensing and food program regulations for compliance purposes to continuously meet funding requirements.
  • Reduced operating expenses by approximately $1,000,000 during my tenure by renegotiating with the union, all landlords and vendors and by reducing and eliminating nonessential purchases which created a budget surplus.
TRANSPORTATION SUPERVISOR 04/1983 to 08/2008
Detroit Media Partnership Detroit Free Press & News Detroit, MI
  • Originally hired in the Customer Service Department where I learned to provide exceptional customer care.
  • My communication skills and ability to resolve complaints resulted in a 99% satisfaction ratio.
  • During final three years with the company, was Acting Assistant Director of Transportation & Operations with planning and oversight for the entire department.
  • Established a consistent record of providing creative and cost effective solutions that led to customer satisfaction and retention.
  • Key member of several task forces that coordinated improvement initiatives such as creating a Standard Operating Procedure (SOP) manual that improved efficiency and reduced errors significantly.
  • Practiced professional and effective verbal and written communication as the primary liaison with other members of the management team.
  • Supervised a staff of over 200 employees in all aspects of their jobs including employee evaluations and performance improvement plans.
  • Acted as a training facilitator on topics such as; sexual harassment in the work place, time management, adjusting to business change, diversity issues and other subjects.
Education
Associates of Applied Science: Nursing December 2014 Wayne County Community College District - Nursing
Bachelors of Science: Nursing - Planned Enrollment September 2015 University of Michigan - Nursing - Planned Enrollment
Masters of Business Administration: Accounting May 1996 Wayne State University - Accounting
Bachelors of Science: Business Administration: Management December 1988 Wayne State University - Business Administration: Management
Additional Information
  • PROFESSIONAL LICENSE & CERTIFICATION Registered Nurse: Michigan State Board of Nursing, License # Basic Life Support (BLS) certified by the American Heart Association
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Professional Summary
Patient-focused Registered Nurse with 5 years experience in geriatric care. Have experience in performing role of charge nurse and supervisor. Very energetic, flexible team player with excellent communication skills.
Skill Highlights
  • Acute and rehabilitative care
  • Diabetes, Hospice and Stroke Patient Care
  • Patient-centered care
  • Accomplished in colostomy care
  • IV drug therapy management
  • Peritoneal dialysis
  • Health and wellness expertise
  • Computerized charting specialist 
Professional Experience
12/2016 to Current
RN Supervisor/Charge Nurse Greentree Manor Waterford, CT
  • Sound, ethical and independent decision-making ability consistent with medical protocols.
  • Managed team of medical support personnel.
  • Utilized strong assessment skills to determine necessary patient care.
  • Provided quality nursing care in accordance with resident care policies and procedures.
  • Assisted patients with healing and recovery after surgery.
  • Peritoneal dialysis
07/2015 to 05/2016
Charge Nurse/Supervisor Bayview Healthcare Waterford, CT
  • Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
  • Implemented new floor assignments based on evaluation of staffing requirements.
  • Provided necessary health education training for patients.
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
10/2014 to 11/2016
Registered Nurse Coventry Skill Nursing and Rehabilitation Center Coventry, RI
  • Supervised Certified Nursing Assistants Provide basic patient care such as taking temperatures, blood pressures, dressing wounds, treating bedsores, and performing catheterizations.
  • Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
  • Engage in research activities related to nursing.
03/2013 to 10/2013
Registered Nurse Beechwood Rehabilitation and Acute Rehabilitation New London, CT
  • Third shift supervisor for 60 bed facility while providing care for 30 clients.
  • Supervised Licensed Practical Nurses and Certified Nurse's Aides.
  • Administered medications and treatments.
  • Consulted with physicians and other healthcare providers Provided best practices in the nursing practice and maintained high standards of care with full adherence to patient's right and privacy.
09/2010 to 03/2011
Student Nurse Associate Yale New Haven Hospital New Haven, CT
  • Provided nursing assessments and collaborative care with a Registered Nurse.
  • Demonstrated effective clinical skills and prioritizing with delegated tasks.
  • Obtained a highly effective level of communication skills across multidisciplines.
Education and Training
Bachelor's Degree: Nursing Kaplan University Nursing
Associates Degree: Nursing Gateway Community College Three Rivers Community College Nursing
Nursing
Additional Information
  • Professional Affiliations: Alpha Beta Kappa; Delta Zeta Chapter and Sigma Theta Tau International Honor Society of Nursing.  
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Professional Summary
17 years experience in the restaurant industry specializing in customer service developing excellent communication skills Organization: * Extensive experience in fast paced, high volume work environments utilizing organizational skills L Leadership: * Awarded class validictorian in the LPN program for taking a leadership role in class projects and boosting morale both in the classroom and on practicum * Employed as an assistant manager for Guess Jeans and awarded both Employee of the Month and District Employee of the Month designations for my work in the Human Resource aspect of the store Work Abroad: * Over two years working as a luxury motor yacht stewardess internationally * Created a positive environment with employers, coworkers and guests from all over the world Technology: * Highly skilled at internet navigation * Experienced working on various computer systems
Skills
Work History
Orthopedic Technician/LPN Sheldon Chumir Urgent Care |
August 2016-January 2017 Orthopedic Technician | Calgary, AB
  • position with casual work as an LPN working to full scope in urgent care setting.
August 2016-Current Orthopedic Technician | Foothills Medical Centre Emergency | Calgary, AB
  • Employed on a casual basis following final practicum in ER.
May 2015-August 2015 Foothills Medical Centre,LPN | Calgary, AB
  • Unit 64: General and Orthopedic Surgery.
  • Provide care to full scope for poat surgical patients.
January 2014-May 2014 Rockyview General Hospital | Calgary, AB
  • Permanent 0.7 position on Internal Medicine and Pulmonary Units 93/93.
  • Provide care to full scope for acutely ill patients.
  • Included but not limited to CVC care, Chest tube care, complex dressing changes IV medication infusion and monitoring of patient's on Bipap and hi flow oxygen.
May 2014-Current Richmond Diagnostic Centre, LPN | Calgary, AB
  • Casual position in Dermatology, both surgical and outpatient clinic.
  • Included training to set up and assist in MOHs micrographic surgery, complex wound care with extensive patient & family teaching as well as suture removal.
June 2012-December 2013 Royal Jubilee Hospital, LPN | BC
  • Casual position on orthopedic units, both surgical and rehabilitation.
January 2012-December 2013 Victoria General Hospital | BC
  • Casual position on 5 medical units including GI, Respiratory and transitional care.
May 2013-June 2013 Victoria Hospital Foundation | BC
  • Donated time being featured in a photo shoot, interview and video to generate donations for hospital equipment.
October 2011-December 2011 Student Nurse | Kelowna General Hospital | Kelowna, BC
  • Preceptorship on orthopedic/neurological surgery units.
September 2011-October 2011 Student Nurse | Vernon Jubilee Hospital | Vernon, BC
  • Practicum on medical unit.
June 2011 Student Nurse | Central Okanagan Hospice House | Kelowna, BC
  • n Practicum in palliative care.
Education
2013 Camosun College BC Part time studies. Completed Anatomy and Physiology, English and Chemistry courses.
2011 Completed the Practical Nurse program resulting in LPN licensure. Recognized at class valedictorian; delivered convocation speech for multiple graduating classes.: Okanagan College, Kelowna, BC
2005 Esthetics Diploma: Blanche MacDonald Centre, Vancouver, BC
Orthopaedic Technician Certification Practical Nursing Diploma CORE Surgical Nursing certification Acute Medical Nursing Specialty Program: including CVC certification Acute Pain Management: including PCA training How to Care, what to say workshop: Grief support IV Medication Administration:
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Professional Summary
Highly motivated, second-career registered nurse with 8 years of experience in supervisory roles in special education.
Clinical and Work Experience
02/2018 to 04/2018
Student Nurse Preceptorship Brigham & Women's Hospital Boston, MA
  • 140 hour Senior Practicum, General Surgery
  • 1:1 experience with a registered nurse in the circulating role.
  • With assistance of preceptor, completed preoperative screenings of patients, advocated for patients and managed all aspects of care in the operating room and collaborated closely with all members of the surgical team. 
09/2017 to 03/2018
Student Nurse Boston Children's Hospital Boston, MA

Pediatric Cardiac Surgery- 72 hours
Emergency Department/Primary Care- 72 hours

09/2017 to 12/2017
Student Nurse Massachusetts General Hospital Boston, MA

Vascular Surgery- 72 hours

05/2017 to 08/2017
Student Nurse McLean Hospital Middleborough, MA

Adult Inpatient Psychiatric Unit- 72 hours

05/2017 to 08/2017
Student Nurse Beth Israel Deaconess Hospital Needham Needham, MA

Med/Surg Telemetry Unit- 72 hours

01/2017 to 05/2017
Student Nurse Tufts Medical Center Boston, MA

Mother-Infant Unit- 72 hours

04/2006 to 08/2014
Assistant Coordinator of Residential Living Perkins School for the Blind Watertown, MA
  • Managed all aspects of residential setting for students with multiple disabilities, including direct supervision of 12 staff members.
  • Conducted formal, written yearly performance appraisals for designated supervisees.
  • Worked closely with the school's medical staff in the care of medically sensitive population, including the administration of medication.
  • Promoted health behavior in residential setting in coordination with School Nutritionist and medical staff, including dietary portion control, physical activity and stress management.
  • Planned, coordinated and facilitated team meetings.
  • Worked closely with students' case managers and clinicians in the development of IEPs, providing written quarterly progress reports on student's objectives.
  • Facilitated positive, collaborative contact with student families, school clinicians and teaching staff
09/2013 to 06/2014
Research Assistant University of Massachusetts Boston, MA
  • Worked directly with Dr. Jessica Whiteley, the Principal Investigator on a health disparities research study funded by the National Institute of Health (NIH) for girls ages 10-14, aiming to teach girls how to eat healthier and make exercise fun.
  • Administered eligibility screeners and questionnaires and obtained informed consent/assent from participants and their guardians in-person and over the phone.
  • Conducted quality control ratings of online wellness coaching session transcripts for content in line with the principles of behavior change and motivational interviewing.
  • Maintained contact with participants and their guardians throughout the course of the study and collected and organized incoming study data.
  • Coordinated in-person assessments with participants and their families.
  • Prepared mailers for study materials and participation incentives.
  • Conducted literature searches for Principal Investigator's future proposals.
  • Created code books to establish protocols for data entry and scored collected data accordingly.
10/2004 to 05/2006
Teaching Assistant Perkins School for the Blind Watertown, MA
  • Assisted multiply-impaired students, ages 14-22, in classroom and residential settings by providing direct care and teaching independent living skills.
  • Created programs to assist students in their education and assessed these programs over time.
Education
2018
Bachelor of Science: Nursing
Northeastern University - Boston, MA
  • Graduated with 3.69 GPA
2013
Bachelor of Science: Exercise and Health Science
University of Massachusetts - Boston
  • Graduated Summa Cum Laude
  • Emphasis in Health Promotion, Wellness Coaching, Interventions Research
Certifications
  • American Heart Association, Advanced Cardiac Life Support (ACLS), May 2018
  • American Heart Association, CPR/BLS Provider, November 2016
Awards

2008 & 2012 Recipient of the "Recognizing Quality Award"

  • a peer-nominated excellence award at the Perkins School for the Blind

2014 Recipient of Ruth Burnside Lind Scholarship Award

  • given to the University of Massachusetts Boston's College of Nursing and Health Sciences graduate who is committed to serving adult and pediatric clients with developmental disabilities