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Certifications
CST certified by NBSTSA. CPR/BLS Certified through AHA
Summary
Professionally trained Surgical Technologist with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Adapts quickly to changing environments and demands. Skilled in several aspects of a constantly growing career field and fast-paced environment. 
Skills
  • Knowledge of several surgical fields
  • Knowledge of clinical and computer clerical duties
  • Major surgery assistance awareness
  • Knowledge/Execution of sterile technique
Work History
06/2016 to Current
Orthopedic Tech Travis Air Force Base CA
  • Maintained current knowledge of developments in technical instrumentation and standards of aseptic technique
  • Oriented and trained new staff on proper procedures and policies
  • Obtained Vitals and H+P on all patients in clinic, documented all orders into a computer filing system
  • Proficient in casting and splinting of patients, knowledge of different orthopedic Rep Sets and Drains/Dressings
07/2014 to 06/2016
Ob/Scrub Tech In Labor And Delivery Adventist Health Lodi Memorial Medical Center Lodi, CA
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted in crash C-Sections and set up sterile carts for vaginal deliveries
03/2014 to 07/2014
Certified Surgical Technician NVISION Eye Centers - Sacramento Citrus Heights, CA
  • Sterile Process of all instruments
  • Knowledge of Lenses and use of Lasers
01/2009 to 10/2013
Miscellaneous Summer Jobs Accumulative California
  • Hostess/Busser, Lifeguard, Sale associate and Front Desk
Education
March, 2013
Certification of Surgical Technology: Surgical Technology
Carrington College California - Citrus Heights, CA
  • 4.0 GPA. Perfect Attendance

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Management Profile
Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.  Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation, and menu development. Currently seeking a management role.
Skills
  • Staff development talent
  • Full service restaurant background 
  • Proven sales record
  • Operations management
  • Customer-oriented
  • Strong leader
  • ​Supervisory skills
  • Hiring and training
Professional Experience
11/2011 to 08/2016
Manager Cheddar's Cafe Evansville, IN
  • 230 employees.
  • 365 capacity.
  • Weekly sales $120,000.
  • Record sales $185,000.
  • High volume restaurant.
  • Highest daily sales Monday, Tuesday, Wednesday and Thursday 2012.
  • Scheduled and directed 120 servers in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Ensured proper cleanliness was maintained in all areas including front of the house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Counseled and disciplined staff when necessary.
10/2009 to 11/2011
Server Alyeska Resort Girdwood, AK
  • Winters at the Sitzmark and summers as Banquet Server.
  • Accepted payment from customers and made change as necessary.
  • Assisted co-workers.
  • Assisted diners with seating as needed
  • Attempted to limit problems and liability related to customers' excessive drinking
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Informed patrons of establishment specialties and features
  • Managed preparation and presentation of food features for all catered events.
  • Stored clean equipment and utensils
  • Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff
11/2008 to 05/2009
Banquet Captain Gander Mountain Evansville, IN
  • Room set up and coordination of food service with banquet chef.
  • Gathered all materials needed for successful banquet.
  • Served as overall customer satisfaction lead Retail Office / Sales Balanced cash ledger, vault and registers Customer Care:.
  • Took orders by phone and in-store.
  • Handled cash/ credit transactions Food and Beverage.
  • Assisted co-workers.
11/2005 to 05/2009
Food Service Just Rennies Catering Evansville, IN
  • Accepted payment from customers and made change as necessary. Assisted co-workers.
  • Assisted diners with seating as needed
  • Attempted to limit problems and liability related to customers' excessive drinking
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Examined trays to ensure that they contained required items
  • Informed patrons of establishment specialties and features
  • Located items requested by customers
  • Performed serving, cleaning, and stocking duties in establishments
09/2002 to 09/2004
Surgical Technician Deaconess Hospital Evansville, IN
  • Positioned patients for optimal comfort before procedures.
  • Requested scripts from doctors and verified insurance and coding.
  • Worked in collaboration with radiologists, and other Healthcare team members.​
  • Developed and maintained effective relationships through effective and timely communication.
  • Coordinated and executed proper medical waste disposal.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
11/1996 to 06/2008
Manager Stephen Libs Finer Chocolates Evansville, IN
  • Managed accounts receivable and bad debt collection.
  • Scheduled 30 employees.
  • Trained new employees.
  • Programmed cash registers.
  • Invoiced customers (using QuickBooks).
  • Managed mailing list/ Christmas letters.
  • Answered phones Inventory:.
  • Ordered, received and took inventory.
  • Calculated retail cost of product.
  • Ordered custom printed packaging (boxes, molds, candy bar wrappers).
  • Developed inventory order forms to increase efficiency Production:.
  • Hand dipped Chocolates.
  • Packaged products.
  • Assisted in the production of product Shipping:.
  • Coordinated with UPS.
  • Handled call tags Retail:.
  • Decorated store and set up displays.
  • Created custom gift baskets (determined price) and giftware Customer Care:.
  • Took orders by phone and in-store.
  • Handled cash/ credit transaction.
  • Answered customer questions.
Specialized Training
2002
Surgical Technology Ivy Tech Community College Evansville, IN Surgical Technology
Interests
Habitat for Humanity Volunteer

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Summary

Surgical Technician skilled with 30 plus yrs in the Operating Room and experience in Sterile Processing and Medical Supplies with exceptional people skills seeks and desires position as a Medical Supply Technician (Sterile Processing) with the department of Veterans Health and Administration in Temple, Tx.

Skills
  • Scrub and assist surgeons during surgical procedures.
  • Watch and use proper sterile technique during surgical procedure.
  • Ensure proper care of instruments and their assembly before used in surgical interventions.
  • Ensure instruments and equipment are properly clean and disinfected before sterilization process.
  • Ensure that instruments and equipment are properly sterilize according with rules and regulations provided by SOP.
  • Receiving and organizing medical supplies.
  • Ensuring par levels are in accordance with hospital inventory.
  • Speak with representatives from different companies regarding new products and medical equipment.
  • Fluent in the Spanish language (read and write)
Experience
Surgical Technician and Medical Supply Assistant | 11/2013 to Current U of H College of Optometry Surgery Center - Houston, Tx.
 Duties:
    Assist surgeons during surgical intervention in Ophtahlmology surgery, this include Cataract Surgery with Laser, Retina Detachments, Corneal Transplants and Scleral Buckles. Assembly, decontamination, wrapping sealing peel packs and preparation of eye instruments for sterilization. Interpretation of chemical indicator, mechanical tape and printouts and biological incubation.
    Assist Materials Manager with the order of supplies, this includes lens implants for Cataract Surgery and the necessary equipment for the use of such surgeries and keeping with par levels in accordance with the surgery centers SOP.
   
 
Surgical and Sterile Processing Technician | 03/2001 to 11/2013 Summit Ambulatory Surgery Center - Houston, TX
 Duties:
   This included assisting surgeons in Eye surgery, assembly, wrapping and sterilization of eye instruments trays, interpretation of chemical indicator, mechanical tape and printout according with surgery centers SOP. Receiving and distributing supplies following surgery centers par levels. 
Surgical Technician | 11/1998 to 03/2001 West Houston Surgicare - Houston, TX
  Duties:
  Assist surgeons in different types of surgery. This included Eye surgery, Podiatry, Orthopedic, Plastics, Gynecology, Urology and Pain Management. Helping and reporting to Materials Manager supplies and equipment needed for such case. Receiving and distributing surgical supplies and keeping par levels according with surgery centers SOP.
Surgical and Sterile Processing Technician | 09/1994 to 10/1998 Texas Orthopedic Hospital - Houston, TX
 Duties:
  Assist surgeons in extensive orthopedic surgeries. This included Sports Medicine (ACL), Upper and Lower extremities,  Back surgeries, Total Joint Replacements.
   When short handed in hospital I would work in instrument room assembling and getting instrument trays ready for sterilization.
Surgical Technician | 11/1989 to 08/1994 Southwest Memorial Hospital - Houston, TX
 Duties:
  This included in assisting surgeons in different types of surgeries. This included General surgery, ENT, Orthopedics, Cardiovascular, Neurology, Ophthalmology and GYN.
   This also included case cart assembly with supplies for surgical intervention.
Surgical and Sterile Processing Technician | 05/1988 to 07/1989 St. Mary's Hospial - San Francisco, CA
 Duties:
   This included assisting surgeons in different types of surgeries. This included Eye surgery, Orthopedics, General, Podiatry, Plastics and Neurology. 
    Also was useful on the assembly of case carts pulling supplies for next day surgeries and assembling instrument trays for sterilization.
Surgical and Sterile Processing Technician | 01/1985 to 04/1988 Letterman Army Medical Center - San Francisco, CA

  Duties:

  As a PFC in the Army I was assigned to the Central Material Service (CMS)  department. While on duty I was responsible of receiving and organizing hospital and Operating Room supplies. The assembly and wrapping of instrument trays used in surgical interventions. Load and unload sterilizers and reading chemical and biological indicators, the decontamination of instrument trays with the use of washer sterilizer. Run Bowie-Dick and Biological tests in autoclave to make sure they meet the standards for sterilization of instruments and other supplies according with SOP.

  After two years I was transferred to the Operating Room were I assumed the duty of assisting surgeons in the different surgical services. After my time was up I was Honorably discharged followed by the U.S. Army Good Conduct Medal as a Spc4

Education and Training
U.S. Army Academy of Health Science Ft. Sam Houston - - San Antonio, Tx, USA | | U.S. Army Diploma 91D Operating Room Specialist, 1985
U.S. Army Academy of Health Science Ft. Sam Houston - - San Antonio, TX, USA | | U.S Army Diploma General Medical Orientation, 1984

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Professional Summary
Skilled Practice Manager offering over 18 years' progressive clinical experience. Self-directed and proactive with demonstrated track record of success.
Languages
Bilingual in Spanish and English
Skills
  • Adept multi-tasker
  • Strategic planning
  • Leadership experience
  • Decision-making ability
  • Strong clinical judgment
  • Successfully directs staff meetings
  • Patient/family focused
  • Patient and family advocacy
  • Office management professional
  • Excellent verbal communication
  • Excellent problem solver
  • Palliative care awareness
  • Preceptor
  • Medical laboratory procedures professional
  • Professional bedside manner
Work History
Practice Manager, 05/2016 to Current
Tufts Medical Center Boston, Massachusetts, United States
  • Manage a 2 floor busy General and surgical Dermatology Department that currently employs 34 support staff and 10 clinicians.
  • Helped earn the department 90% Patient Satisfaction ratings on Press Ganey Scores by improving flow of clinics, establishing better telephone tree system, leading quality improvement groups, recreating provider templates.
  • Established operational objectives and work plans delegating assignments to medical office staff.
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Educated staff on state rules and regulations governing healthcare organizations.
  • Coordinate daily administrative and clinical schedules to ensure availability of appropriate clinical and support staff for high quality patient care.
  • Developed a system of staff communication that ensured proper administrative and clinical coverage to render all patient care needs throughout the day.
  • Facilitated an patient centered assessment of patient needs and implemented changes based on common comments/complaints.
  • Investigated issues relating to patient care or conditions that might hinder providing excellent patient care.
  • Led the department staff and providers in producing a patient centered plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Encouraged creative thinking, problem solving, and empowerment as part of the incentive to improve morale and teamwork.
  • Closely collaborated with clinical team and providers to make necessary improvements and satisfy patient needs.
  • Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
  • Created and maintained computerized record management systems to record and process data and generate reports.


Surgical Nurse, 12/2013 to Current
Tufts Medical Center Boston, MA
  • Nurse for Mohs surgery unit.
  • Tasks include pre-operative scans and paperwork, vital signs, administration of any preventative medication, draw up anesthetic which will be utilized by surgeon, prepare patient for procedure, assist during surgery using complete sterile format, monitor health changes, apply proper dressings on operative site as post-op care, keep records on patient health, assist in cosmetic procedures, and provide emotional support for patients and their families, and other duties needed.
Licensed Practical Nurse, 04/2010 to 10/2013
Brigham and Women's Hospital Boston, MA
  • Accountable and responsible for providing direct and indirect patient care in pediatrics and adult medicine in an ambulatory setting as well as other areas in the health center as assigned.
  • Duties included nursing treatments and procedures, telephone triage, administer medications, provide basic health maintenance teaching to patient and families, documentation, participate in outreach activities, assist in patient flow according to scheduled patients, assist providers during examinations, participate in activities related to Patient Centered Medical Home as assigned, vaccine ordering and management as required by DPH, and other duties delegated under the direction of the Registered Nurse.
Medical Assistant Instructor, 05/2009 to 07/2012
Lincoln Technical Institute Somerville, MA
  • Responsible for plan, prepare and deliver quality classroom instruction in lecture and/or laboratory formats based on the approved curricula, Maintain a professional attitude and appearance at all times, Communicate, support and enforce school policies and procedures; advise students accordingly.
  • Advise students on attendance, grades and discipline issues as necessary, Complete, in a timely and accurate manner, all required forms such as those related to attendance, grade reports, mid-term reports, student advising forms and all other assigned educational materials, Provide students with academic support, tutoring, and skills enhancement as necessary pertaining to training.
Medical Assistant Instructor, 01/2007 to 01/2009
Everest Institute Chelsea, MA
  • Position required that all instructors maintain a teaching assignment for class.
  • Plan and follow course instruction based upon approved syllabus/outline provided, to assure course content and objectives are met.
  • Distribute and follow class calendar, utilize a variety of teaching styles and methods to accommodate diverse learning styles of students.
  • Design, administer and grade examinations to assess achievement of course objectives as identified in the syllabus.
  • Actively work to maintain retention in all classes taught by maintaining accurate attendance records daily, calling students who are absent, and recording absentee information rosters after each class.
Medical / Surgical Senior Assistant, 01/2004 to 01/2007
Phyllis N. Spieler, M.D
  • Hold a position of a senior assistant for a single physician practice.
  • Duties include patient triage, chief complaints, vital signs, ekg, appropriate sterile set up and assistance for procedure required.
  • Knowledge and sterilization of instruments that are used and needed with procedure.
  • Give patient care instructions as well as answer patient questions.
  • Administer injections, maintain patient charts up to date with current information, answer prescription requests and phone into pharmacy needed, review labs reports, schedule appointments as needed by referral, supervise the daily flow of patients, as well as work side by side with physician for other tasks as needed.
Surgical Technician / Medical Assistant, 01/2004 to 01/2004
Alternative Solutions
  • Medical technician in a very fast paced dermatology office.
  • Responsibilities included patient check in and chief complaints, assist in surgical and cosmetic surgeries and procedures, maintain sterile areas and responsible for setting up for sterile procedures, assist in sterile cosmetic surgeries, suture cutting and proper wound care instructions, dispose of all disposable and sharps, autoclaving, keep accurate medical records, request pathology reports and other labs as needed as well triage telephone calls, maintain patient flow, request referrals, and schedule appointments.
Medical Receptionist, 01/2004 to 01/2004
Alternative Solutions
  • Medical receptionist for a private physician specializing in sleep disorders as well as a routine healthcare professional.
  • Job tasks included answering telephones, message taking, patient co-pay collections, faxing, calling in prescriptions, patient referrals, insurance updates, maintaining and balancing a daily log sheet, appointment scheduling and confirmation as well as some medical assistant responsibilities.
Medical Assistant, 01/2004 to 01/2004
Alternative Solutions
  • Worked in busy pulmonary specialty office as a medical assistant.
  • Responsibilities included all vital signs, ekg, phlebotomy, administer injections, maintain current lab results, holter monitor, PFT, nebulizer treatments, prescriptions refills, telephone triage, medication administration training, minor surgery assist, suture removal, finger sticks, as well as appointment scheduling and other duties as need required.
Medical Assistant, 01/2001 to 01/2003
Massachusetts General Hospital
  • Work in fast paced adolescent/pediatric practice as medical assistant.
  • Job duties included weight, height, blood pressure, temperature, chief complaints, proper chart documentation, assist physicians with cpx, minor surgery assist, suture removal, blood drawing, urinalysis, catherization, patient education, lab results follow ups, and other duties as required.
Medical Assistant, 01/2000 to 01/2002
Primary Care Family Center
  • Duties included weight, height, blood pressure, hearing/vision screening, urinalysis, pregnancy test, administer injections, blood drawing, throat culture, finger sticks, minor surgery assist, suture removal, autoclaving, H-pylori, cholesterol, and glycohemoglobin screenings, stress testing, ekg, telephone triage, prescription call in, and other tasks needed.
Medical Assistant, 01/1999 to 01/2000
425 Medical Associates
  • Part of a very busy family practice health care team.
  • Job requirements included height, weight, blood pressure, blood drawing, administer injections, telephone triage, assist physician with cpx, throat culture, pap smear set up, keep patient chart up to date, and all other duties as needed.
Education
Diploma: LPN, 2010
Shawsheen Valley School of Nursing - Billerica, MA

Certificate : Medical Assistant, 1999
Bryman Institute - Brighton, MA
Medical Assistant