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Summary
Award-winning and Results-Oriented professional with a solid reputation for being focused on mastering sales practices, fostering productive relationships and being a top resource for accounts.  Believes consistency and dedication to building the most successful business partnerships while cultivating and maintaining strong customer relationships leads to influencing decision makers to increase product performance.  Recognized for achieving goals and being a top performer; a professional who excels during challenges. Natural communicator with the ability to formulate strategic plans, pull-through and results.
Highlights
  • Hospital and Health Systems/IDN product pull through
  • Team building expertise
  • Value-Added Solutions
  • Strong deal closer
  • Territory Management/Development
  • Strategic Planning & Development
  • Adaptive/Consultative Selling Skills
  • Exceptional customer service skills
Experience/Accomplishments
Senior Pharmaceutical Sales Professional
Champaign, Illinois
GlaxoSmithKline/ Apr 2006 to Current
Built productive relationships with key primary care, pulmonologists, allergists, urologist, cardiologists and pediatricians; effectively communicated product and disease management data and served as a key resource for current and new product launches.  Developed and implemented business plans and provided continual evaluation; modified as necessary. Asthma, COPD, Allergy, Prostate, ED, Blood Pressure, Diabetes and Skin Infections.  Matrix with Vaccines and IDN Account Managers to help with pull through of wins within the system.  Responsible for training multiple hospital systems for ellipta formulary win with Presence. Mentoring other representatives.
  • 2017 Payer Market Liaison for Central Illinois
  • 2017 Presence System Hospital Respiratory Educator
  • 2017 Riverside Medical System Hospital Respiratory Educator
  • 2017 1 of 5 responsible for running weekly regional data.
  • 2016 Payer Market Liaison for Central Illinois
  • 2016 Presence System Hospital Respiratory Educator 
  • 2016 Presence System Hospital Respiratory Educator
  • 2014 Gems Champion
  • 2013 GSK360/ESample Trainer/Champion
  • 2012 GSK360/ESample Trainer/Champion
  • 2011 Promoted Executive Rep, need to be top ranked for 4 qtrs. in a row
  • 2010 Bronze Winner Circle Award=Top 3% Region/Top 5% Nation Ranking
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  • 2009 Top 20% of the Region all 4 Quarters
  • 2009 Associate Trainer Avodart/Levitra
  • 2008 Associate Trainer Avodart/Levitra
Dermatology Specialty Representative
Chicago, Illinois
InVentiv/ Aug 2004 to Apr 2006

Was Solely Responsible for the launch of a new product and also implementing a new online systems for Dermatologist in Downtown Chicago, Chicago Suburbs and Northwest Indiana.  Effectively communicated product and disease clinical data, along with training specialists, staff, pharmacies and patients on the online Sotret patient portal system.  It was an intricate system that had multi-level steps that had to be achieved, completed by physicians office, pharmacy and patient in order for the patient to receive their medication every month. 

  • Consistently Ranked in Top 5 of Nation
  • Lead training for other representatives to implement in other states
Dermatology Specialty Representative
South Suburbs Chicago/Northwest Indiana, Illinois
Dermik/ Jun 2001 to Jul 2004

Build productive relationships with Dermatologist and Podiatrists in the South Chicago Suburbs and Northwest Indiana; effectively communicated product and disease management of products while acting as a sole resource in offices.  Skin Infections, Psoriasis, Eczema, Acne, Actinic Keratosis and Onychomycosis.

  • Consistently Ranked in Top 10 of the Nation.


Education
Bachelor of Arts International Academy 1997 Chicago, Illinois, United States
This resume is created in 7 minutes.
Professional Summary
Highly energetic sales professional who consistently exceeds revenue goals and expectations. Outstanding interpersonal communication and leadership skills. Focused and highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious.
Languages
Bilingual - Fluent in both English and Spanish
Skills
  • Strong Clinical Knowledge, Customer Focused
  • Account Management, Business Development, Strategic Planning, Results Driven
  • Dedicated Team Player, Independent
  • Excellent Communication and Organizational Skills
  • Highest Level Of Integrity
  • Adept Multi-tasker
  • Cross-functional Management
Work History
Medical Sales Specialist 11/2017 to Current
kaléo
  • Promote Evzio (Naloxone Auto-injector) to healthcare providers in pain management, neurology, psychiatry and addiction treatment centers.
  • Creating product  awareness  in accounts and achieving strong buy-ins and pull-through.
  • Increasing Evzio inbound prescriptions week over week.
Imaging Account Manager 07/2017
GE Healthcare
  • Managed portfolio of Imaging Capital Equipment: MRI, CT, X-Ray, Nuclear Medicine, Mammography and Interventional Radiology to Dade and Broward Hospitals.
  • Increased new customer business, qualified new leads, retained customers and penetrated competitive accounts.
  • Created and presented equipment proposals, executive summaries and budgetary quotes. Negotiated equipment packages with leadership team and supply chain. Uncovered equipment needs within diagnostic imaging departments. Proactively tracked market and healthcare trends. Reported win/losses to NEMA.
  • Developed professional relationships, created business strategies, and maximized business opportunities.
  • Conducted cross-functional management meetings for initial and follow up contact with customers.
  • Developed & maintained a high level of customer satisfaction throughout hospital departments.
  • Lead and leveraged product sales specialists, finance team and service to exceed business goals.
  • Forecasted, opened opportunities, documented account activity and reported orders via sales funnel tools.
  • Handled project management, equipment delivery and installation of imaging equipment.
  • 8mm target OP for 2016 - achieved $8.24mm (103% to goal) - Rookie year.
  • 12.7mm target OP for 2017 - achieved in Q1 $3.2mm (25% to goal).
Sales Specialist II 11/2013 to 02/2016
Daiichi Sankyo Pharmaceuticals
  • Promoted  sales of Olmesartan products (Hypertension), Welchol (Lipid-Lowering Agent), Savaysa (Anticoagulant) and Movantik (Opiod Induced Constipation)  to Cardiologist, Electrophysiologist, Rheumatologist, Pain Mgmt, Orthopedic Surgeons, Primary Care and Endocrinologists.
  • Delivered clinically focused selling messages and achieved product goals.
  • Successfully delivered total account calls consecutively, promoted clinical discussions during in-services and partnered with specialty representatives to influence key opinion leaders.
  • Demonstrated strong customer focus by developing strategic plans increasing market share across portfolio.
  • Project Lead: Clinical PI detailing; Pharmacy initiative to increase product sales.
  • 2015 - Launched 2 products: Savaysa and Movantik.
  • 2015 - Top Ranked at 132% to goal for Movantik prescribers.
  • 2015 - Ranked #12/128 Gold Cup Leader Board (80% Movantik/ 20% Savaysa) - End of year rankings.
  • 2015 - Welchol "Focus to the Finish" Contest Winner.
  • 2015 - Top 25% National IC Welchol Performance.
  • 2015 - Team Excellence Award Ranked #1 in the SE Area (Q1 and Q2).
Account Service Manager 01/2012 to 06/2013
Miraca Life Sciences
  • Managed Pathology Lab Service business in Dermatology, Gastroenterology, Urology and Surgery Center accounts in the Southeast Florida region.
  • Developed strong professional relationships within existing and potential accounts. Created long and short term plans based on customer needs.  Established solid brand presence and excellent customer service.
  • Executed growth strategies within key accounts and established and expanded market share. 
  • Planned and lead collaborative meetings with Sales Directors to optimize and convert competitive accounts.
  • Increased market share within territory by 25% first 6 months (2012).
  • Strengthened communication between customers and pathologists establishing increased account involvement. Provided consistent support,  lead initiatives to resolve case and timely follow-up. 
  • Supported, repaired and educated on technology issues within all accounts.
  • Trained staff on specialty applications, interfaces and use of lab process.
  • Identified business and opportunities and delivered effective sales presentations to potential customers.
  • Co-supported EMR products with Miraca Pathology interface.
  • Assisted accounts attest to Meaningful use.
Territory Manager - Dade and Monroe County 11/2009 to 01/2012
DJO Global
  • Promoted EMPI portfolio: Neuromuscular Stimulator, TENS (Transcutaneous Electrical Nerve Stimulation), Range of Motion Splints, Minnova (Pelvic floor stimulator) Iontophoresis (Drug Delivery System), Clinic Electrodes and Traction (cervical and lumbar) and CMF portfolio: OL100 Bone Growth Stimulators and Spinalogic to Orthopedic Surgeons, Residents, OB/GYN, Neurosurgeons, Physical Medicine, Sports Medicine, Pain Mgmt, Rheumatologist, Anesthesiologists, Primary Care, Chiropractors, Foot/Ankle/Hand Surgeons, Podiatrist, PT/OT and Hospitals.
  • Managed all aspects of territory. Acquired new accounts, maintained and grew existing business, delivered patient presentation, conducted  in-services to healthcare providers, continuous patient teaching and follow up.
  • Identified new potential sales opportunities and developed them into key accounts.
  • Implemented business plans and increased profit and revenue volume, decreased rental volume.
  • Created an improvement process plan for the territory activating dormant accounts to active customers.
  • 2010 - Increased Average Daily sales agreements during first year by 60% in lowest producing territory nationally and increased revenue growth by 50%.
  • 2010 - 1st in National competition to close account in OA Initiative. Closed 2nd account within a week.
  • 2010 - Recognized for highest  historical sales in territory.
  • 2011 - Group Ranking 129 of 267 (Ranking 266 of 267 upon hired).
  • 2011 - Device Launch "Active Knee" in August 2011 - First in Team to sell 1st device, Ranked 3rd in the country.
  • 2011 - 2012 Exceeding Utilization and Stewardship goals monthly.
Professional Sales Representative II 02/2005 to 11/2009
Boehringer Ingelheim Pharmaceutical
  • Promoted the sales of Micardis (Antihypertensive/ARB), Spiriva (COPD), Mirapex (Parkinsons), Launched Mirapex RLS, Flomax (BPH), Aggrenox (Antiplatelet) Relaunch, and Mobic (NSAID) to Primary Care, Urologist, Cardiologist, Orthopedics, Rheumatologists, Pulmonologists,  Neurologist, Podiatrist, Nephrologist, Psychiatrists, Pain Mgmt and Dialysis Centers.
  • Delivered persuasive, clinically focused messages that drove the business to desired outcomes.
  • Conducted in-services, organized promotional education programs and provided continuous product presentations.
  • Motivated physicians to uncover product opportunities driving positive sales performance and exceeding goals.
  • 2005 - Bend the Trend Spiriva Contest - Tier 1 Award (Rookie year).
  • 2006 - Champion Award - Excellent Performance beyond what was expected.
  • 2007 - Developed and initiated innovative sales opportunities for Mirapex RLS in an untapped market becoming #1 nationally.
  • 2007 - Assisted in protocol development for Micardis in WellMax Centers achieving formulary win.
  • 2008 - Won President's Club Gold: # 2/24 Region (0.02% to #1), # 5/161 Zone, # 27/506 Nationally.
  • 2008 - Promoted to PCPII.
  • 2008 - 2009 Mirapex District Team Lead
  • 2008 - Champion Award - Product Lead role in the district.
  • 2009 - President's Club Ranking: Product attain 101% - # 9/25 Region, # 59/161 Zone, # 186/505 Nationally.
Clinic Manager / Acute Coordinator 01/1993 to 02/2005
Fresenius Medical Care
  • Managed all clinical operations of an outpatient dialysis center of 80+ patients and 15+ staff. Acute coordinator for 2 hospital programs supervising 8 hospital staff nurses.
  • Created monthly budget analysis. Prepared and conducted CQI, quarterly staff and monthly patient care plan review meetings. Completed ESRD reporting to Florida Network Chapter (Network Seven).
  • Heavy interaction with multiple physicians and various departments within the hospitals conducting patient care plan review and department budget analysis reports.
  • Developed strategic clinic development plans to decrease morbidity mortality rates, increase compliance, decrease hospital stay, decrease infections, patient/family training, site care and treatment compliance.
  • Provided outstanding customer service to all external and internal customers. 
  • Maintained compliance standards with all applicable federal, state and local laws and regulations. Supported all state inspections (JCAHO, OSHA, CMS, ESRD surveys)
  • Ensured all clinical quality policy and procedures, lead quality assurance meeting with all heads of departments, maintained budget analysis, staffing, patient/doctor/transplant team liaison, direct patient care and triage. 
  • 1 Recognized for outstanding patient care. Management Training Certifications,  Clinical Staff Training Certification, Recognition Awards for Excellent Patient Outcomes.
  • 2001 - Certificate for Outstanding Accomplishments by Nephrology Board.
  • 2005 - Top Performing facility: Influenced to provide exceptional and customer focused care.
  • 2000, 2001, 2002, 2003, 2004: Center of Excellence Award
  • 2003 - Restructured Acute Dialysis Program. Implemented and structured the Nocturnal Hemodialysis Program.
  • 2002 - 2005 Certified Nephrology Nurse
  • 1 American Nephrology Nurses Association Member (Chapter Secretary 2000 - 2002)
     
Education
Bachelor of Science: Health Service Management Columbus University -
Bachelor of Science: Healthcare Management - Courses Florida International University -
Associate of Science: Nursing Miami Dade Community College - Registered Nurse (License RN exp 4/19)
Licensed Practical Nurse   1
This resume is created in 7 minutes.
Professional Summary
Extremely creative marketing/events coordinator bringing management experience and a willingness to take on added responsibility to meet customer expectations. Enthusiastic team player with a strong work ethic and advanced Problem solving  skills. Dedicated employee and willing to take on a challenge! 


Work History
Marketing representative/event coordinator, 06/2014 to Current
Trilogy health services Bloomington, IN



  • Responsible for creative design at prominent community events. 
  • Worked directly with business professionals and local foundations to achieve large volume of attendees. 
  • Achieved successful events.
  • Implemented marketing strategies which resulted in increase of customer base. 
  • Original ideas for decorating the venue.
  • Excellent leader and team builder. 
  • Strives to meet and exceed customer expectations. 


Small Business Owner Operator, 05/2010 to Current
Self employed/Vintage Nest Bloomington, IN

  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Attended weddings/parties to set up and tear down event. 
  • Brought in hand-built furniture to accent the event venue. 
  • Built and maintained clientèle by consistent work ethic. 
  • Interviwed and showcased in local magazine for detailed workmanship.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Designed displays to make the shopping  experience interactive, engaging and reassuring. 
  • Assisted customers with  customization requests.
  • succesfully created everything from re-finished furniture to floral bouquets  for events/weddings. 
  • Managed customer tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of production floor.
  • Built long-term customer relationships.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. 
  • Independently maintained two locations while building revenue and acting as a vendor for a local boutique. 




Pediatric nurse, 06/2000 to 12/2009
Southern IN pediatrics Bloomington, IN
  • Primary care, assessment and evaluation of neonatal and pediatric patients. 
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Ensured HIPAA compliance.
  • Performed basic physical assessments of newborns and infants.
  • Performed lab tests and communicated results.
  • Developed and implemented nursing care plans.
  • Primary nurse for chief pediatric urologist at local hospital. 

Education
Nursing certificate : Licensed practical nurse , 2000
Ivy Tech State College - Bloomington, IN
Skills
  • Effective leader
  • Staff training/development
  • Creative
  • Product development
  • Organized

  • Budget development
  • Consistently meet goals
  • Efficient multi-tasker
  • Customer service-oriented
  • Deadline-oriented
This resume is created in 7 minutes.
Professional Summary
Multi-faceted Regional Sales Manager promoting a background moving up through the ranks by applying tried and true selling techniques. A capable mentor showcasing a career spent coaching employees and turning them into top-performing team members.  Self-motivated Inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience.
Skills
  • 15 years of management experience
  • Product demonstrations
  • Operations management
  • Team oversight
  • Trend analysis
  • Excellent verbal/written communication
  • Product expertise
  • Business administration
  • Professional demeanor
  • Account management
  • Management collaboration
  • Advertising knowledge
  • Presentation ability
  • Product and service knowledge
  • Profit and loss understanding
  • Recruiting and hiring
  • Financial administration
  • Account development
  • Revenue generation
  • Follow through ability
  • Sales initiatives and techniques
  • Business development
  • Highly competitive
Work History
Account Executive 01/2018 to Current
Nifty Concept PA
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Monitored service after the sale and implemented quick and effective problem resolutions.
  • Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties.
  • Specialize in innovative product development and client-oriented production.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Dean of Students 11/2016 to 03/2018
Elim Jr Academy St. Petersburg, FL
  • General Sciences Instructor (Math, Chemistry and Robotics)
  • Analyzed departmental documents for appropriate distribution and filing.
  • Produced ad hoc reports and documents for senior team members.
  • Developed new process for instructor evaluation which resulted in marked performance improvements.
  • Pursued professional development continually by attending educational conferences and teacher training workshops.
  • Encouraged interactive learning by incorporating educational software and the Internet.
  • Assisted in the development of student financial aid plans and packages.
  • Accepted and processed account payments.
Career Services Advisor 04/2015 to 10/2016
Ultimate Medical Academy Tampa, Florida


  • Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, ABHES, and CIE.
  • Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
  • Develops and implements marketing plans to achieve graduation employment goals.
  • Builds effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni.
  • Cold calls hiring managers to generate interviews for graduates.
  • Completes telephone interviews and e-mail correspondence to prospective employers to determine the their employment needs.
  • Facilitating graduates in securing employment in their field of training.
  • Provides career coaching, including seminars and workshops on interviewing techniques and other job search skills training to alumni.
  • Ensures the up-to-date maintenance of the Career Services database, documentation, reports and students records in accordance with company policies, government regulations and accreditation standards.
  • Consistently exceed department metrics and quotas including number of dials, talk time, interviews, hires and monthly quota of placed graduates.
Director of Sales and Marketing 11/2012 to 03/2015
Global Mobile Diagnostics Tampa, Florida
  • Averaged over 129 accounts, conducting over 950 cases per month with the signing of several IPA/MSO groups, MPN, JSA, Florida Primary Patient Care and Medical Associates of Central Florida, Brookdale, and Small ALF Coalition.
  • Supported Chief Operating Officer with daily operational functions.
  • Provided strategic and business development direction to developing and optimizing marketing, sales and customer relations plans.
  • Led negotiations with businesses, clients and vendors.
  • Increased business revenue by $425,000 in six months.
  • Developed innovative tactical plans to achieve profit objectives.
  • Planned and led training sessions to promote sales team professional development and sales goal reinforcement.
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Calculated sales commission for sales team of 20+ reps.
Commercial Sales Representative 11/2010 to 10/2012
Hunter Warfield Inc Tampa, FL
  • Generated telephonic debt claim services for B2B.
  • Responded to customer requests via telephone and email.
  • Produced contracts, reports, letters, and proposals for clients.
  • Ensured meetings and all related functions exceeded the clients' expectations.
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Researched and customized service proposals for clients.
Regional Sales Manager 12/1995 to 08/2010
Photomedex Medical Horsham, PA
  • Regional Director for the sale of  aesthetic laser systems to dermatologist, plastic surgeons, and OB/GYNs as well as the sale of CO2, YAG, and HPS lasers to urologist, orthopedic, and neurosurgery throughout the southeastern U.S.
  • Maintained highest record of employees promoted to leadership positions and the lowest turnover.
  • Applied effective marketing concepts to increase revenue.
  • Created new sales and marketing strategies to drive growth.
  • Sourced well qualified candidates.
  • Established training programs and personally trained over 500 surgeons.
  • Created new sales and promotional methods.
Education
Bachelor of Science: Biology 1990 Oakwood College - Huntsville, AL
Accomplishments
  • Dale Carnegie Management Course Commendation Award 2016
  • Exceeded Quota, 2005, 2006, 2007,2008, 2009
  • Territory of the year 2009 
  • Top Sales Territory 2006, 2007, 2008    
  • Top Rep of 2006,2007,2008          
  • Regional Manager of year 2007    
  • Top ROSM of 2007  (Rep & Manager)      
  • Exceeded Quota, 1995,96,97    
  • Top ROM 2000    
  • Top ROMs,  2000