Owner/manager for large Sports Officials Service assigning over 400 sports officials to officiate games for over 100 schools, and sports associations in the Twin Cities area. Used strong computer, and communication skills to resolve customer and vendor issues. Developed and maintained relationships with both customers and vendors. Maintained composure and patience in face of difficult customer situations. Processed ongoing flow of inbound and outbound customer and vendor requests. Strong troubleshooting skills used to resolve complaints and answer inquiries. Trained new contractors and explained protocols clearly and efficiently. Provided professional customer service regarding scheduling, and billing issues. Responded to large volume of customer communications by phone, email, and computer in a timely and effective manner. Managed invoicing of customers and payroll of 1099 contractors. Researched, resolved and followed up on customer issues. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Developed and maintained technical expertise in using Arbitersports online sports assigning software.

Supported software development and provided customer training. Developed Fortress software using Powerbuilder 7. Maintained company website. Displayed courtesy and strong interpersonal skills in all customer interactions.

Support and developed current business application to manage personal background checks using Powerbuilder 7. Responsible for unit testing and coordinating work with System Test Group.

Support and develop current business application using PowerBuilder 5. Responsible for unit testing, and coordinating with System Test Group.

Developed and managed web based resource The Back Pew http://thebackpew.com for churches and other non profits organizations. Developed and managed site utilizing Weebly, Joomla, Dreamweaver, HTML, and related tools. Created original cartoons, blogs and illustrations that are featured on web page. Outsourced abilities as cartoonist and illustrator for other publications, websites, and local businesses.

Support and develop 2-tier maintenance application. Enhance existing application addressing open issues. Work closely with System Test Group using PowerBuilder 5.

• As a singleton CO, exercised sound judgement and focused on independently and efficiently managing workload to meet mission objectives and timelines
• Worked as resource manager and advisor to create a program budget and execution strategy for a newly established office focused on identifying contract end dates, future requirements, and anticipated new efforts for upcoming fiscal year budget builds
• Supported Office of Inspector General investigation into a contract with alleged illegal conduct. Demonstrated cross-office collaboration to modify contract documents, document events, and return programs to fully-compliant activities
• Exhibited leadership, critical thinking, and decision making skills by successfully partnering with other Government agencies to transition a CIA capability to operational use while allowing the Agency to remain a key stakeholder in the technology. Earned an Exceptional Performance Award for demonstrating exceptional maturity, teamwork, and PM skills recognized as model behavior by the organization
• Experience with construction contracting, Architect and Engineering Services, and milestone payment schedules

• Lead CO for the largest IDIQ contract in the directorate with several dozen task orders and hundreds of subcontractors. Actively pursued cost savings and efficiencies by streamlining the proposal process by developing a template for all prime and subcontractor cost submissions. The new format translated into cost savings for proposal preparation and significantly reduced the time the Government spent on cost analysis
• Proactively developed and implemented innovative approach to doing business more effectively. Eliminated task order Statement of Work (SOW) confusion by developing a base SOW with an appendix that tracked requirement revisions by proposal number. This process reduced the number of contract attachments, eliminated the possibility of conflicting documents, and was utilized as a template within the office
• Lead CO for multiple competitive acquisitions establishing proposal evaluation factors and drafting all documentation released to industry
• Led source selection teams and served as the Panel Lead for Cost, Organizational Conflict of Interest, Contractor Past Performance, and Contract Definitization
• Focused on mentoring and employee development by creating and presenting trainings and tutorials related to Contract Administration, Contract Types and Applications, COTR Responsibilities, and Organizational Conflicts of Interests. Applauded by management for providing valuable information in a concise and useful format

• Contracts lead for a Major System Acquisition supporting the hardware and software baseline for several multi-million dollar space-based collection systems which transitioned 10 to 15 new capabilities per year to a multi-faceted project baseline
• Successfully conducted Alpha Contracting to streamline proposal preparation and the negotiation process and helped gain a mutual understanding of the effort, project limitations and their effect on development, and assisted in the establishment of the Integrated Master Schedule
• Participated in the establishment of the Earned Value Management System by analyzing cost and schedule indices and conducting control account manager interviews
• Regularly monitored contract performance to ensure milestones on the critical path were accomplished as scheduled
• Awarded GED Employee of the Year Award for performance that significantly exceeded expectations and for superior leadership and focus during the contract negotiation process

• Conducted difficult negotiations to obtain Government Purpose Rights to software developed under the Small Business Innovation and Research Program
• Successfully completed two competitive acquisitions for Systems Engineering and Technical Assistance