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Summary

Mr. Larson has owned and managed a successful small business LLC. Utilizing excellent communication and computer skills to coordinate and schedule independent contractors to meet the needs of customers. His experience and understanding of customer service, quality process control, and computer programming all are assets in a successful business environment.

Highlights
  • Customer Service expert
  • Courteous demeanor
  • Adaptive team player
  • Strong organizational skills
  • Analytical
  • SQL understanding
  • Customer-oriented
  • Programming experience
Accomplishments

Successfully managed all aspects of a small business LLC from 2007-2015. Consistently meets goals and resolves issues for customers and clients as an Account Representative.

Experience
Customer Service Representative May 2016 to Sep 2016
DCM Services Minneapolis, Mn Responsible in the scheduling, collection and closure of open matters of Estate and Probate. Worked directly with attorneys, executors, and right party contacts in recording relevant issues for all open accounts. Showed compassion and empathy to families of were now responsible in handling sensitive estate issues.  Maintained high level of compliance with regards to the many regulations regarding any communications or collections of estate debts.
Customer Service Representative Dec 2015 to Apr 2016
Electramatic Minneapolis, MN Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency rush orders. Promptly responded to general inquiries from management, production leads, shipping, and clients via phone, and email. Accurately logged all purchase orders and receiving of parts. Communicated all purchase order issues to appropriate supervisors. Provided input to management regarding internal procedures, and quality control improvements.
Owner / Sports Assignor Jan 2007 to Oct 2015
Independent Officials Association Maple Grove, MN

Owner/manager for large Sports Officials Service assigning over 400 sports officials to officiate games for over 100 schools, and sports associations in the Twin Cities area. Used strong computer, and communication skills to resolve customer and vendor issues. Developed and maintained relationships with both customers and vendors. Maintained composure and patience in face of difficult customer situations. Processed ongoing flow of inbound and outbound customer and vendor requests. Strong troubleshooting skills used to resolve complaints and answer inquiries. Trained new contractors and explained protocols clearly and efficiently. Provided professional customer service regarding scheduling, and billing issues. Responded to large volume of customer communications by phone, email, and computer in a timely and effective manner. Managed invoicing of customers and payroll of 1099 contractors. Researched, resolved and followed up on customer issues. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Developed and maintained technical expertise in using Arbitersports online sports assigning software.

Support Specialist Aug 2004 to Mar 2006
Fortress Medical Hopkins, MN

Supported software development and provided customer training. Developed Fortress software using Powerbuilder 7. Maintained company website. Displayed courtesy and strong interpersonal skills in all customer interactions.

Senior Programmer Analyst Sep 2002 to Apr 2003
Verifications Inc Maple Grove, MN

Support and developed current business application to manage personal background checks using Powerbuilder 7. Responsible for unit testing and coordinating work with System Test Group.

Senior Programmer Analyst Oct 2000 to Feb 2002
United Resources Network Golden Valley, MN

Support and develop current business application using PowerBuilder 5. Responsible for unit testing, and coordinating with System Test Group.

Webmaster & Illustrator Jan 2000 to Current
The Back Pew Roseville, MN

Developed and managed web based resource The Back Pew http://thebackpew.com for churches and other non profits organizations. Developed and managed site utilizing Weebly, Joomla, Dreamweaver, HTML, and related tools. Created original cartoons, blogs and illustrations that are featured on web page. Outsourced abilities as cartoonist and illustrator for other publications, websites, and local businesses.

Senior Programmer Analyst Oct 1998 to Oct 2000
Damark International Brooklyn Park, MN

Support and develop 2-tier maintenance application. Enhance existing application addressing open issues. Work closely with System Test Group using PowerBuilder 5.

Contracts Specialist Oct 2016 to Aug 2017
Bibliotheca Oakdale, Mn Supported the creation and maintenance of Service Agreement quotes for our customers.  Receive incoming customer calls, make outgoing calls and followup in a timely manner.
Education
Computer Technology Control Data Institute Minneapolis, MN, United States
Information Technology Augsburg College Minneapolis, MN, United States
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Career Overview
Mission driven, customer centric, and accomplished Contracting Officer with over 10 years of Federal Acquisition experience supporting the Central Intelligence Agency and the National Reconnaissance Office. Thorough comprehension and utilization of all contract types including cost reimbursement, IDIQ, Level-of-Effort, firm fixed price, award fee and incentive fee structures and lead CO on multiple competitive acquisitions. As a business advisor, focused on providing timely and accurate acquisition recommendations and direction in a dynamic environment. As a leader, empowered others to achieve tasks, maximized the effort of the team to maintain program schedule, and fostered a positive work environment that encouraged participation. Skilled communicator with extensive experience briefing high-level management as well as internal and external stakeholders.
Security Clearance

Active Top Secret/SCI Clearance with Full-Scope Polygraph

Areas of Expertise

Acquisition Planning and Management

Cost and Price Analysis

Negotiations

Sole Source Justifications and Award

Government Property Management

Source Selection Procedures

Resource Management


Proposal Evaluation 

Market Research

Contract Administration

Contract Closeout

Leadership

Competitive Acquisitions

Fiscal Law

Contracting Experience
Contracts Officer, 03/2016 to Current
Central Intelligence Agency / National Reconnaissance Office (NRO) SIGINT/Systems Program Office
  • Contracts lead for a Major Systems Acquisition adjunct space-based payload valued at over one billion dollars with visibility up to the Director/NRO
  • Collaborated with the COTR and program office to create all briefings and presentations which led the critical payload sensor through a successful Milestone B decision from Director of National Intelligence and Office of Secretary of Defense decision authorities
  • Successfully conducted face-to-face negotiations with the contractor focusing on budgetary constraints utilizing multiple performance incentive tools including provisional fee billing, award fee and incentive fee milestones, and cost share ratios
  • Negotiated the unprecedented deferral of incentive fee provisional billing to 4 years post award to maintain activities on the critical path during the programs cost constrained fiscal years. Without such a provision, the program would have been deemed unexcitable from a cost and schedule perspective
  • Awarded the SIGINT Directors Circle Award upon successful negotiation and award of this revolutionary intelligence collection capability

Contracts Officer, 09/2013 to 03/2016
Central Intelligence Agency DS&T/Office of Global Access
  • As a singleton CO, exercised sound judgement and focused on independently and efficiently managing workload to meet mission objectives and timelines
  • Worked as resource manager and advisor to create a program budget and execution strategy for a newly established office focused on identifying contract end dates, future requirements, and anticipated new efforts for upcoming fiscal year budget builds
  • Supported Office of Inspector General investigation into a contract with alleged illegal conduct. Demonstrated cross-office collaboration to modify contract documents, document events, and return programs to fully-compliant activities
  • Exhibited leadership, critical thinking, and decision making skills by successfully partnering with other Government agencies to transition a CIA capability to operational use while allowing the Agency to remain a key stakeholder in the technology. Earned an Exceptional Performance Award for demonstrating exceptional maturity, teamwork, and PM skills recognized as model behavior by the organization
  • Experience with construction contracting, Architect and Engineering Services, and milestone payment schedules

Contracts Officer, 01/2011 to 09/2013
Central Intelligence Agency NCS/Information Operations Center
  • Lead CO for the largest IDIQ contract in the directorate with several dozen task orders and hundreds of subcontractors. Actively pursued cost savings and efficiencies by streamlining the proposal process by developing a template for all prime and subcontractor cost submissions. The new format translated into cost savings for proposal preparation and significantly reduced the time the Government spent on cost analysis
  • Proactively developed and implemented innovative approach to doing business more effectively. Eliminated task order Statement of Work (SOW) confusion by developing a base SOW with an appendix that tracked requirement revisions by proposal number. This process reduced the number of contract attachments, eliminated the possibility of conflicting documents, and was utilized as a template within the office
  • Lead CO for multiple competitive acquisitions establishing proposal evaluation factors and drafting all documentation released to industry
  • Led source selection teams and served as the Panel Lead for Cost, Organizational Conflict of Interest, Contractor Past Performance, and Contract Definitization
  • Focused on mentoring and employee development by creating and presenting trainings and tutorials related to Contract Administration, Contract Types and Applications, COTR Responsibilities, and Organizational Conflicts of Interests. Applauded by management for providing valuable information in a concise and useful format

Contracts Specialist, 08/2008 to 01/2011
Central Intelligence Agency / National Reconnaissance Office (NRO) GED/Office of Command and Control
  • Contracts lead for a Major System Acquisition supporting the hardware and software baseline for several multi-million dollar space-based collection systems which transitioned 10 to 15 new capabilities per year to a multi-faceted project baseline
  • Successfully conducted Alpha Contracting to streamline proposal preparation and the negotiation process and helped gain a mutual understanding of the effort, project limitations and their effect on development, and assisted in the establishment of the Integrated Master Schedule
  • Participated in the establishment of the Earned Value Management System by analyzing cost and schedule indices and conducting control account manager interviews
  • Regularly monitored contract performance to ensure milestones on the critical path were accomplished as scheduled
  • Awarded GED Employee of the Year Award for performance that significantly exceeded expectations and for superior leadership and focus during the contract negotiation process


Contracts Specialist, 08/2006 to 08/2008
Central Intelligence Agency / National Reconnaissance Office (NRO) SIGINT Directorate
  • Conducted difficult negotiations to obtain Government Purpose Rights to software developed under the Small Business Innovation and Research Program
  • Successfully completed two competitive acquisitions for Systems Engineering and Technical Assistance

Education
MBA: Acquisition and Contract Management, February 2011
American Graduate University - Covina, CA


Graduate Certificates from American Graduate University

  • Financial Management and Pricing    January 2010
  • Management    September 2009
  • Contracting   September 2008



Bachelor of Science: Marketing Management, May 2005
Virginia Tech - Blacksburg, VA
  • Graduated Cum Laude
Noteworthy Awards
  • SIGINT Directors Circle Award:   January 2017
  • SPO Innovation and Achievement Award:   August 2016
  • DS&T Exceptional Performance Award:   July 2014
  • NCS Exceptional Performance Award:   September 2011
  • GED Employee of the Year:   February 2009

CIA Contracting Certification

Contracting Officer Level III:   October 2015

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Summary
CAREER SUMMARY A high performing and enthusiastic Senior Contracts Specialist Professional with 17 years of contract management experience with proven success in the pallet, IT and health/medical industries. Managed multiple Top Ten accounts from cradle to grave which generated over $250M annually as well as an extensive experience leading a cross functional project team to optimize contract review process identifying $3M in missed revenue. Highly computer proficient, organized, and able to deliver consistent results under pressure.
Skills
Microsoft Office Suite, Star Office, SAP, Clarify, Mercury Director, Siebel 7.7, Oracle 11i, LoadRunner
  • Business Development, business process, contract negotiations, IT, Contract Management, Inside Sales, invoicing, legal documents, Oracle, process improvement, Sales, SAP, validation
Experience
02/2013 to Current
Contracts Specialist CHEP - Brambles Atlanta, GA
  • Manages day-to-day coordination and validation of customer agreements across the respective systems - Siebel, Contract Management System and SAP while providing exceptional service to business partners and external customers.
  • Creates well-structured legal documents (contracts, amendments, addendums, pricing letters) that clearly define commercial terms for customers, administering routine to complex contracts to ensure accuracy of pricing, scope, and terms and conditions.
  • Identified missed revenue opportunity by leading a yellow belt project which a large scale audit was conducted and a process improvement plan put in place which reduced non value added steps and added checks and balances to ensure no billable revenue would be missed.
  • Provides technical expertise to commercial partners to clarify contract requirements and terms and conditions.
  • Collaborate cross-functionally with business partners including Sales Finance and understanding the financial ROCI model, acting as subject matter expert on Contract documents, account set-ups, pricing and invoicing.
  • Manages all aspects of customer master data, including creation and maintenance of customer/non-participant accounts in Siebel & SAP within required timeframe; is "subject matter expert" for customer master data related work.
  • Identified & drove business process failures or improvements and make recommendations for alternative solutions and then implement with Security Audits, Process Maps, Time Studies, Value Streams, SOPs, Controls, & Regression Tests and Training.
  • Works with process improvement mindset.
  • Led small projects with the function and assist analysts and manager with larger and cross-functional projects as needed.
08/2010 to 02/2013
Software Contracts/Upgrades Specialist VARIAN MEDICAL SYSTEMS Marietta, GA
  • Responsible for preparing client facing contracts based on contracts specifications, negotiating, and monitoring compliance of existing contracts as well as legal documents based on received requests for new contracts, contract renewals, and add–on IT, telecom, and software product and service agreements.
  • Managed proposal development process including timeliness and quality of incoming comments and proposal content from Operations, Project Management, and Sales/Business Development and ensured consistency between text and budget.
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  • Handled all escalation points between District Managers (Sales and Service), Inside Sales and Software specialists, Contracts team and drove efficiency improvements by sharing upgrades quoting information domestically.
  • Meticulously reviewed upgrade quotations based on customer's needs to ensure quote accuracy.
  • Monitored upgrades quotes inbox and delivered comprehensive assessments of quote variations.
  • Worked closely in cross functional teams with product commercialization group to ensure deliverables of products and services as well as identify and effectively resolve upgrades compatibility issues.
  • Identify opportunities and executes solutions, collaborating with IT to improve departmental reporting, automate processes, and improve customer experiences.
10/2000 to 11/2009
Senior Sales Support/Contracts Specialist SUN MICROSYSTEMS Norcross, GA
  • Generated maintenance contracts from Requests for Quotes and Proposals, (RFP/ RFQ) for renewal maintenance contracts, warranty expirations and Software Licenses on IT systems including tape libraries, tap drives and system servers.
  • Handled multiple bid opportunities and processed government maintenance contracts from beginning to end; utilized FAR, and DFAR to determine pricing and regulations according to Federal and corporate policies including Fixed Price, Time and Material, Cost Plus Fixed Fee, and GSA contracts for pre-award, award, and post award contract actions.
  • Brought all customers up to published rates with the appropriate discounts within the terms and conditions of their contracts.
  • Generated service contract revenues for growth accounts and partner accounts where the partner had decided not to pursue a maintenance agreement with the end user customer.
  • Trained new employees and less experienced professionals to identify and develop the required skills in assigned function.
  • Acted as a verbal and written liaison between Account Executive and Sales Coordinators as well as service sales representatives to establish account history and contract negotiations.
  • Managed the project flow and communications for each opportunity to ensure prompt results for the IBM sales team.
  • Built rapport and relationship with internal and external customers and colleagues, developing contacts at different levels.
  • Ensured that equipment not covered under an active service contract is designated with a Time and Materials Service Entitlement (TMSE) status.
  • NOTABLE ACHIEVEMENTS Received manager's nominations for closing out multimillion dollar contracts for (2) Top 10 accounts before and/or by quarter end - IBM & EDS.
Education and Training
Yellow Belt Certified: Mathematics GA Perimeter College Clarkston, GA Some College Coursework Completed
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Professional Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Sales Associate highly successful at meeting daily, weekly and monthly sales goals in a 100% commission sales environment.
Skills
  • Customer service-oriented
  • Cash register familiarity
  • People-oriented
  • Retail merchandising specialist
  • Technical aptitude
Work History
Sales Associate 07/2009 to 06/2013
Victorias Touch Las Vegas, NV

  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.Greeted customers in a timely fashion while quickly determining their needs.
Sr. Contracts Specialist 08/2007 to 06/2009
Inn Season Resorts Yarmouth, MA

  • l Responsible for central contracts operations.
  • l Ensure all funding requirements are met.
  • l Oversee marketing premium distribution.
  • l Fill in for, and train new contract staff.
  • l Covered all sales centers as well as road sales team.
Sales Associate 08/2006 to 07/2007
Robinsons/ May Hyannis, MA

  • Greeted customers in a timely fashion while quickly determining their needs.
  • Worked in fragrances and cosmetics
Administrative Manager 08/2003 to 08/2006
Bluegreen Minneapolis, MN

  • l Responsible for the efficient operation of the administrative and contract office.
  • l Accountable for contract processing functions, accounting functions, and insuring appropriate procedures are implemented and maintained.
  • l Responsible for supervising administrative and contract personnel.
  • l Provide contract-processing backup.
  • l Assist with commission processing.
  • l Handles all Human Resource functions including payroll and benefits Handles personnel issues.
  • l Establish work schedules and approves timesheets for appropriate personnel.
  • l Interview, hire, and train administrative/contract personnel as appropriate.
  • l Handle correspondence, memos, other documents as necessary, internally and externally.
  • l Prepare reports and documents as necessary.
  • l Budget preparation and reporting as required.
  • l Liaison with Corporate departments.
  • l Maintain professional attitude and appearance at all times.
  • l Ordered and distributed office supplies while adhering to a fixed office budget.
  • l C.
Front Desk Manager 09/2001 to 07/2003
Midwest Resorts Edina, MN

  • l Responsible for front desk operations including tour flow management, gifting, staff hiring & training, reconciliation of marketing reports.
Sr. Analyst 04/1992 to 06/1999
Boeing Aircraft Long Beach, CA

  • l Responsible for tracking production of various sub-assemblies and reporting progress to site leadership.
Education
Bachelor's Degree: June 1999 University Of Phoenix - Cerritos, CA
Associate Degree: General Studies May 1992 Phillips Junior College - Burbank, CA
High School Diploma: Beverly Hills High School - Beverly Hills, CA