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Mr. Larson has owned and managed a successful small business LLC. Utilizing excellent communication and computer skills to coordinate and schedule independent contractors to meet the needs of customers. His experience and understanding of customer service, quality process control, and computer programming all are assets in a successful business environment.
Successfully managed all aspects of a small business LLC from 2007-2015. Consistently meets goals and resolves issues for customers and clients as an Account Representative.
Owner/manager for large Sports Officials Service assigning over 400 sports officials to officiate games for over 100 schools, and sports associations in the Twin Cities area. Used strong computer, and communication skills to resolve customer and vendor issues. Developed and maintained relationships with both customers and vendors. Maintained composure and patience in face of difficult customer situations. Processed ongoing flow of inbound and outbound customer and vendor requests. Strong troubleshooting skills used to resolve complaints and answer inquiries. Trained new contractors and explained protocols clearly and efficiently. Provided professional customer service regarding scheduling, and billing issues. Responded to large volume of customer communications by phone, email, and computer in a timely and effective manner. Managed invoicing of customers and payroll of 1099 contractors. Researched, resolved and followed up on customer issues. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Developed and maintained technical expertise in using Arbitersports online sports assigning software.
Supported software development and provided customer training. Developed Fortress software using Powerbuilder 7. Maintained company website. Displayed courtesy and strong interpersonal skills in all customer interactions.
Support and developed current business application to manage personal background checks using Powerbuilder 7. Responsible for unit testing and coordinating work with System Test Group.
Support and develop current business application using PowerBuilder 5. Responsible for unit testing, and coordinating with System Test Group.
Developed and managed web based resource The Back Pew http://thebackpew.com for churches and other non profits organizations. Developed and managed site utilizing Weebly, Joomla, Dreamweaver, HTML, and related tools. Created original cartoons, blogs and illustrations that are featured on web page. Outsourced abilities as cartoonist and illustrator for other publications, websites, and local businesses.
Support and develop 2-tier maintenance application. Enhance existing application addressing open issues. Work closely with System Test Group using PowerBuilder 5.
Active Top Secret/SCI Clearance with Full-Scope Polygraph
Acquisition Planning and Management
Cost and Price Analysis
Sole Source Justifications and Award
Government Property Management
Source Selection Procedures
Graduate Certificates from American Graduate University
Contracting Officer Level III: October 2015
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