Employment Consultant resume examples

• Telephony duties in a call centre environment.
• Assisting Customers to access, navigate and interpret the departments compliance service
• Updating Customer records with accurate information in a timely manner
• Verifying Employment Income
• Applying ATO Matched Data
• Raising Debts
• Waiving of Small Debts
• Following Policy & Procedure and adhering to privacy and confidentiality principles
• Ability to understand and apply legislation
  

• Answered phones & email inquiry.
• Scheduled appointments Organized files, developed spreadsheets, faxed reports and scanned documents.
• Worked towards achieving targets & KPI's.
• Managed a caseload of Job Seekers / face to face, group & phone meeting
•  Maintained & updated electronic file notes
• Managed an electronic Diary & Calendar
• Raised Purchase Orders
• Drafted Job Plans
• Conducted Initial Assessments of Job Seekers
• Referred Job Seekers to Vacancies
• Assessed Job Search Efforts
• Referred Job Seekers to Work for the Dole Activities
• Monitored compliance issues & issued Participation Reports to DHS.
• Referred Job Seekers to Disability Services where appropriate
• Adhered to confidentiality & privacy principles.

• First point of Contact - Reception Duties.
• Managed incoming and outgoing calls.
• Handled tenant and landlord inquiry.
• Qualified prospective tenants.
• Maintained the inquiry log.
• Prepared documentation & maintained databases.
• Followed up property maintenance.
• Scheduled appointments.
• Conducted property viewings & routine inspections.
• Renewed Leases Maintained Files.

• Provided Quality Customer Service.
• Competent Data Entry & Reporting Skills.
• Controlled the Strongroom - included balancing floats & tills, reconciling ATM's & Eftpos terminals, along with banking.
• Demonstrated ability to use a number of computer / information systems including Microsoft Word, Excel & Email.
• Resolved Customer & Employee Concerns.
• Rostered effectively & completed time & attendance records using Kronos.
• Managed staff, prepared work schedules & assigned duties.
• Conducted Performance Appraisals with Staff.
• Chief Fire Warden / First Aid Qualified.

• Focused on providing Quality Service.
• Managed and reconciled a Strongroom.
• Completed Daily Banking & generated reports for senior management.
• Oversaw WHS
• Oversaw the cashing of cheques, verified amounts & signatures.
• Operated & reconciled Cashier Windows.
• Attended to Gaming Machines.
• Headed Hopper Weigh, Coin & Note Clearance duties.
• Prepared & served beverages.
• Supervised, trained & mentored staff on a regular basis.
• Weekly Rostering
• RSA & RSG trained
• Coordinated as the Chief Fire Warden.

• Responsible for 300 plus casual employees across 3 sites
• Hired employees and initiated the new hire paperwork process.
• Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.
• Organized new employee orientation schedules for all new hires.
• Promptly corresponded with all applicants and coordinated and conducted interviews.
• Posted positions through approved recruitment channels.
• Facilitated all new employee orientations to foster a positive team attitude.
• Screened all applicants based on their qualifications and background.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
• Addressed all employee harassment allegations, work complaints and other concerns.
• Conducted exit interviews and verified that employment termination paperwork was completed.

• Operated a cash register for cash, check and credit card transactions.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Identified potential shoplifters and alerted management.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Welcomed customers into the store and helped them locate items.
• Educated customers about the brand to incite excitement about the company's mission and values.
• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Followed merchandising guidelines to present visually appealing displays.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Answered customer telephone calls promptly and in an appropriate manner.

• Responsible for the onboarding of project personnel for the White-collar recruitment team.
• Mobilising large volume of contractors to Ichthys Project based in Darwin, NT.
• Processing a large volume of candidate information via the ERMS Enable system.
• Liaising with site administration to coordinate: booking and organising of flights, travel and accommodation requirements.
• Co-ordinating pre-employment and mobilisation requirements including booking medicals and ordering PPE.
• Booking mandatory site inductions, training and ensuring mandatory tickets/licences are current.
• Performed an integral part in the recruitment and coordination of the successful mobilisation of Monadelphous personnel to the Jacobs Mongolia Oyu Tolgoi international project.
• Supported the conflicting demands of up to 7 Recruitment Advisors including:.
• Adding candidate information to the Fast Track recruitment database.
• Conducting large volume of reference checks.
• Posting Job Advertisements via Broadbean.
• Overseeing the onboarding for internal Monadelphous new starters 1.

• Responsible for the account management of major account BHP Iron Ore (BHPBIO):.
• Mobilised and onboarded over 250+ personnel including:.
• Booking pre-employment medicals.
• Uploading candidates via the Enable ERMS system.
• Organising site specific inductions and training.
• Maintaining rosters, scheduling requirements and training matrix.
• Generated employment contract paperwork.
• Managing over 250+ contractors during Site Access/contract renewal process.
• Acted as a source of contact for all timesheet/payroll queries.
• Ensure all BHP and Robert Walters' WHS processes are adhered to.
• Accepting purchase orders via BHP Quadrem management system.
• Contractor management.
• Conducted on site WHS Checks for temporary workers.
• Help develop strategies for operational development.
• Generating employment contract paperwork Key Achievements:.
• Received 2015 Admin of the Quarter Award - This award is usually reserved for Recruitment Consultants but it was given to myself for my outstanding work on the BHP account.
• Nominated for and received Quarterly Bonus Awards in 2016/2017.
• Facilitated training for 5 other admins on how to use the ERMS System and key mobilisation techniques for BHPIO.

• Bulk Resume formatting to a professional standard and passed onto the Employer Liaison Officer for Reverse Marketing and Placement purposes.
• Liaising with candidates both over the phone and face-to-face for resume formatting purposes.
• Assisting the Employer Liaison Officer and Employment Consultants as required.

• Answering and screening high volume calls, transferring as required.
• Greeting and registering candidates.
• Collating the post.
• Checking deliveries Supporting Recruitment Consultants within the Oil and Gas/Blue Collar divisions:.
• Advertising, screening and interviewing blue collar personnel.
• Successfully source and identify candidates via direct advertising, resourcing and social media.
• Assisted in the mobilisation of high volume blue collar trade personnel.
• Submitting candidates via Enable ERMS recruitment portal 2.
• Conducting reference checks.
• Scheduling pre-employment medicals and Drug and alcohol tests.
• Creating and posting job advertisements as required.

• Responsible for overseeing all aspects of Enlistments/Appointments within the Australian Defence Force (ADF) for the Perth region.
• Daily use of Powerforce Database system.
• Generating Enlistment/Appointment Paperwork.
• Arranging all aspects of Enlistment/Appointment Ceremonies.
• Achieving ADF Job Target KPI's for Perth Region.
• Ensuring compliance standards of Defence paperwork are adhered to.
• Treating sensitive and confidential information with complete privacy.
• Understanding Australian Defence Force terminology.
• Organising fitness assessments for Candidates prior to Enlistment.
• Rostered Reception Shifts.
• Officer Selection Board Secretary.
• Handled large volume candidate care phone duties.
• Extensive Candidate Care Management Duties for large case-load of 200+ candidates.
• Maintaining database integrity.

• Relief Receptionist (Extensive cover during periods of leave and lunch breaks), Supporting Recruitment Consultants in Engineering (EPCM), EI&I, and Oil and Gas Divisions with the following everyday tasks: -.
• Conducting reference checks.
• Reception Duties.
• Extensive data management using Fast Track database.
• Arranging pre-employment medicals.
• Organising site mobilisation for contractors.
• Assisting Divisional Managers with daily recruitment tasks - basic diary management, organising meetings and preparing tender documents.
• Minute taking for managerial/team meetings.
• Verifying Candidate Qualifications and conducting VEVO Checks.
• Booking training inductions.
• Formatting resumes for submission to clients.
• Uploading job ads to various job boards including social media (Linked In, Seek etc.).
• Ensuring compliance to workplace quality systems and procedures.
• Generate employment contracts and OHS documentation.
• Resourcing duties including online searches, Boolean searching.
• Assisting in payroll queries for contractors.
• Supporting contractors as part of Titan's quality process 3.

• Promoted to Claims Co-ordinator Responsibilities/Achievements:.
• Liaising with, supporting and assisting Employers, Apprentices and Trainees.
• Interviewing and sourcing candidates for Group Training Organisation roles.
• Use of TYIMS Database.
• Constant liaison with DEEWR and ApprentiCentre to solve any training/compliance issues.
• Processing, determining eligibility and assessing federal incentive payments within specified time-frames.
• Relief Reception duties.
• General administration duties.
• Highly extensive use of Microsoft Office suite especially Word, Outlook and PowerPoint.
• Extensive phone enquiries liaising with Apprentices and Employers to confirm training/incentive needs were satisfied.

As the head of Human Resources for SalesForce my role was as a strategic business partner to support business goals through our people. Reporting to the CEO and working in conjunction with senior leaders to support, guide and advise on effective and efficient people practices to allow flexibility and compliance and quality.

Accountable for the achievement of high level KPI's attached to job placement. Liaison with key business leaders to secure employment opportunities for long term unemployed candidates and ensure readiness for those positions through coaching and education.