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Professional Summary
An energetic and dedicated Administrative Assistant who is self-motivated and results-driven. Committed to delivering high-quality service. Also a professional person with strong leadership and relationship-building skills.
  • Customer Service Focused
  • Self-motivated
  • Experienced with managing high volumes of documentation
  • Time Management & Organisational Skills 
  • Maintained Files & Managed Databases
  • Skilled in Microsoft Word, Excel & Powerpoint
  • Leader who has managed & developed teams
  • Ability to adapt to change
  • Thrives in a competitive & fast paced environment
  • Attentive  to detail
  • Strong interpersonal skills 
  • Strong problem solver
  • Ability to multi task & work under pressure to meet deadlines
  • Team player who can work independently
Work History
Employment Consultant / Disability , 06/2018 to Current
EPIC Assist Hervey Bay, QLD

  • Effective engagement with Participants to assist them to access  social inclusion and employment services
  • Scheduling appointments &  Diary management
  • Developing individual goals & Job Plans
  • Encouraging Training where appropriate
  • Mandatory Program Reviews
  • Enforcing Compliance
  • Referring Participants to suitable roles
  • Establishing relevant links with Community service Organisations & Health Care Services
Customer Support Officer, 02/2018 to 06/2018
Adecco - (Department of Human Services -Compliance Division) Maryborough, QLD

  • Telephony duties in a call centre environment.
  • Assisting Customers to access, navigate and interpret the departments compliance service
  • Updating Customer records with accurate information in a timely manner
  • Verifying Employment Income
  • Applying ATO Matched Data
  • Raising Debts
  • Waiving of Small Debts
  • Following Policy & Procedure and adhering to privacy and confidentiality principles
  • Ability to understand and apply legislation
Employment Specialist / Assessor /Admin, 05/2015 to 01/2018
NEATO Employment Services Pialba, Qld

  • Answered phones & email inquiry.
  • Scheduled appointments Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Worked towards achieving targets & KPI's.
  • Managed a caseload of Job Seekers / face to face, group & phone meeting
  •  Maintained & updated electronic file notes
  • Managed an electronic Diary & Calendar
  • Raised Purchase Orders
  • Drafted Job Plans
  • Conducted Initial Assessments of Job Seekers
  • Referred Job Seekers to Vacancies
  • Assessed Job Search Efforts
  • Referred Job Seekers to Work for the Dole Activities
  • Monitored compliance issues & issued Participation Reports to DHS.
  • Referred Job Seekers to Disability Services where appropriate
  • Adhered to confidentiality & privacy principles.
Receptionist / Property Management Associate, 09/2014 to 01/2015
Alice Street Real Estate Maryborough

  • First point of Contact - Reception Duties.
  • Managed incoming and outgoing calls.
  • Handled tenant and landlord inquiry.
  • Qualified prospective tenants.
  • Maintained the inquiry log.
  • Prepared documentation & maintained databases.
  • Followed up property maintenance.
  • Scheduled appointments.
  • Conducted property viewings & routine inspections.
  • Renewed Leases Maintained Files.
Duty Manager, 09/2006 to 06/2014
Hervey Bay RSL Hervey Bay

  • Provided Quality Customer Service.
  • Competent Data Entry & Reporting Skills.
  • Controlled the Strongroom - included balancing floats & tills, reconciling ATM's & Eftpos terminals, along with banking.
  • Demonstrated ability to use a number of computer / information systems including Microsoft Word, Excel & Email.
  • Resolved Customer & Employee Concerns.
  • Rostered effectively & completed time & attendance records using Kronos.
  • Managed staff, prepared work schedules & assigned duties.
  • Conducted Performance Appraisals with Staff.
  • Chief Fire Warden / First Aid Qualified.
Duty Manager, 06/1994 to 08/2006
SS&A Club Albury Albury, NSW

  • Focused on providing Quality Service.
  • Managed and reconciled a Strongroom.
  • Completed Daily Banking & generated reports for senior management.
  • Oversaw WHS
  • Oversaw the cashing of cheques, verified amounts & signatures.
  • Operated & reconciled Cashier Windows.
  • Attended to Gaming Machines.
  • Headed Hopper Weigh, Coin & Note Clearance duties.
  • Prepared & served beverages.
  • Supervised, trained & mentored staff on a regular basis.
  • Weekly Rostering
  • RSA & RSG trained
  • Coordinated as the Chief Fire Warden.
Education & Training
Card no: 1717629/1 Expiry 28/06/2021 Positive Notice Blue Card - Queensland Government
E4FB2ABC23, 2018
General Safety Induction Card - Coles Group Limited
Statement of Attainment THHGTR01B: Coach others in Job Skills: 2006
CMD Australia - Sydney
Completion of 2 day workshop: Return to Work Coordinator Training: 2005
SafeWork NSW - Gosford, NSW, Australia
Statement of Attainment THHGLE08B: Lead & Manage People: 2004
CMD Australia - Sydney
Certifcate IV: Frontline Management Initiatives: 2003
Apprentices-Trainees-Employment Ltd. - Wodonga, VIC, Australia
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Professional Summary
  • Extremely self motivated, energetic and passionate about what I do.
  • Self-motivated and trustworthy with a can do attitude.
  • Excellent verbal and written communication skills and strong desire to learn new things.
  •  A driven individual who enjoys working in both and individual and team environment.
  • Highly customer focussed and enjoy problem solving with great leadership and relationship building skills.
  • Versatile and committed to the job at hand.
  • Meticulous and excellent at juggling multiple tasks and working under pressure.
  • Punctual and extremely focused on time management.
  • Self-motivated
  • Highly competitive
  • Customer service
  • Networking skills
  • Retail sales
  • Computer literate
  • Motivated team player
  • Interpersonal skills
  • Customer-oriented
  • Active listening skills
  • Credit card transactions
  • Natural leader
  • Skilled problem solver
  • Consistently meets sales goals
Work History
Team Member Coles Group Limited - Eastern Creek, NSW 04/2009 - Current
  • Trained across all areas in the Distribution Centre including Pick Pack functions, Receiving, Forklift Operations, Stocktake, Despatch and an active member of the Safety Committee.
  • Most recent roll within the DC - Waving. Responsible for ensuring work flow targets are met throughout all areas in the DC. Ensuring adequate work is available across all sections of the DC. Communicating with store managers across N.S.W and Queensland on a regular basis to ensure correct ordering targets are maintained and order discrepancies are resolved in a timely manner. Communicating with upper management to ensure targets are met.
  • Actively pursued personal learning and development opportunities.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
Employment Consultant Australian Personnel Solutions - APS Group - Parramatta/Eastern Creek, NSW 01/2007 - 02/2009
  • Responsible for 300 plus casual employees across 3 sites
  • Hired employees and initiated the new hire paperwork process.
  • Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.
  • Organized new employee orientation schedules for all new hires.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Posted positions through approved recruitment channels.
  • Facilitated all new employee orientations to foster a positive team attitude.
  • Screened all applicants based on their qualifications and background.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Addressed all employee harassment allegations, work complaints and other concerns.
  • Conducted exit interviews and verified that employment termination paperwork was completed.
Bottle Shop Attendant Cellarbrations - Blacktown, NSW 02/2013 - 09/2017
  • Operated a cash register for cash, check and credit card transactions.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Followed merchandising guidelines to present visually appealing displays.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
Higer School Certificate Ashfield Boys High School - Ashfield, NSW, Australia 1997
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Professional Summary
Highly organised and dedicated recruitment professional with proven experience in a multitude of corporate environments. Proven ability to multi task according to conflicting demands to ensure successful results are achieved. Genuine interest in assisting others including clients, colleagues and management. Responds to challenges with determination, positive attitude and focus.
  • Exceptional Interpersonal skills
  • Good at working autonomously and as part of a team
  • Organisation and Multi-Tasking
  • Strong ability to work under pressure and deliver results
  • Keen eye for detail
  • Policy Adherence and Process Improvement
  • Leadership Qualities
  • Motivational Qualities
  • Client/Candidate/Customer Satisfaction and Retention, MS Excel - Advanced
  • MS Word - Advanced
  • MS PowerPoint - Intermediate
  • MS Outlook - Advanced
  • ERMS - Advanced
  • MS Access - Intermediate
  • Fast Track - Advanced
Work History
Mobilisation Coordinator, 10/2017 to Current
Programmed Integrated Workforce
  • Responsible for the onboarding of various trades personnel for Roy Hill shutdowns.
  • Co-ordinating pre-employment and mobilisation requirements including booking medicals and ordering PPE.
  • Processing candidates via the Enable ERMS system.
  • Travel coordination including booking flights and camp accommodation via Enable Logistics.
Resource Officer, 06/2017 to 10/2017
  • Responsible for the onboarding of project personnel for the White-collar recruitment team.
  • Mobilising large volume of contractors to Ichthys Project based in Darwin, NT.
  • Processing a large volume of candidate information via the ERMS Enable system.
  • Liaising with site administration to coordinate: booking and organising of flights, travel and accommodation requirements.
  • Co-ordinating pre-employment and mobilisation requirements including booking medicals and ordering PPE.
  • Booking mandatory site inductions, training and ensuring mandatory tickets/licences are current.
  • Performed an integral part in the recruitment and coordination of the successful mobilisation of Monadelphous personnel to the Jacobs Mongolia Oyu Tolgoi international project.
  • Supported the conflicting demands of up to 7 Recruitment Advisors including:.
  • Adding candidate information to the Fast Track recruitment database.
  • Conducting large volume of reference checks.
  • Posting Job Advertisements via Broadbean.
  • Overseeing the onboarding for internal Monadelphous new starters 1.
Recruitment/Mobilisation Coordinator, 05/2015 to 06/2017
Robert Walters
  • Responsible for the account management of major account BHP Iron Ore (BHPBIO):.
  • Mobilised and onboarded over 250+ personnel including:.
  • Booking pre-employment medicals.
  • Uploading candidates via the Enable ERMS system.
  • Organising site specific inductions and training.
  • Maintaining rosters, scheduling requirements and training matrix.
  • Generated employment contract paperwork.
  • Managing over 250+ contractors during Site Access/contract renewal process.
  • Acted as a source of contact for all timesheet/payroll queries.
  • Ensure all BHP and Robert Walters' WHS processes are adhered to.
  • Accepting purchase orders via BHP Quadrem management system.
  • Contractor management.
  • Conducted on site WHS Checks for temporary workers.
  • Help develop strategies for operational development.
  • Generating employment contract paperwork Key Achievements:.
  • Received 2015 Admin of the Quarter Award - This award is usually reserved for Recruitment Consultants but it was given to myself for my outstanding work on the BHP account.
  • Nominated for and received Quarterly Bonus Awards in 2016/2017.
  • Facilitated training for 5 other admins on how to use the ERMS System and key mobilisation techniques for BHPIO.
Employment Consultant Administrator/Resume Writer, 03/2015 to 05/2015
Community First Campbell Page
  • Bulk Resume formatting to a professional standard and passed onto the Employer Liaison Officer for Reverse Marketing and Placement purposes.
  • Liaising with candidates both over the phone and face-to-face for resume formatting purposes.
  • Assisting the Employer Liaison Officer and Employment Consultants as required.
Receptionist/Recruitment Administrator, 10/2014 to 02/2015
Tecside Personnel
  • Answering and screening high volume calls, transferring as required.
  • Greeting and registering candidates.
  • Collating the post.
  • Checking deliveries Supporting Recruitment Consultants within the Oil and Gas/Blue Collar divisions:.
  • Advertising, screening and interviewing blue collar personnel.
  • Successfully source and identify candidates via direct advertising, resourcing and social media.
  • Assisted in the mobilisation of high volume blue collar trade personnel.
  • Submitting candidates via Enable ERMS recruitment portal 2.
  • Conducting reference checks.
  • Scheduling pre-employment medicals and Drug and alcohol tests.
  • Creating and posting job advertisements as required.
Enlistment/Recruitment Coordinator, 04/2014 to 09/2014
Defence Force Recruiting
  • Responsible for overseeing all aspects of Enlistments/Appointments within the Australian Defence Force (ADF) for the Perth region.
  • Daily use of Powerforce Database system.
  • Generating Enlistment/Appointment Paperwork.
  • Arranging all aspects of Enlistment/Appointment Ceremonies.
  • Achieving ADF Job Target KPI's for Perth Region.
  • Ensuring compliance standards of Defence paperwork are adhered to.
  • Treating sensitive and confidential information with complete privacy.
  • Understanding Australian Defence Force terminology.
  • Organising fitness assessments for Candidates prior to Enlistment.
  • Rostered Reception Shifts.
  • Officer Selection Board Secretary.
  • Handled large volume candidate care phone duties.
  • Extensive Candidate Care Management Duties for large case-load of 200+ candidates.
  • Maintaining database integrity.
Recruitment Administrator, 09/2011 to 04/2014
Titan Recruitment
  • Relief Receptionist (Extensive cover during periods of leave and lunch breaks), Supporting Recruitment Consultants in Engineering (EPCM), EI&I, and Oil and Gas Divisions with the following everyday tasks: -.
  • Conducting reference checks.
  • Reception Duties.
  • Extensive data management using Fast Track database.
  • Arranging pre-employment medicals.
  • Organising site mobilisation for contractors.
  • Assisting Divisional Managers with daily recruitment tasks - basic diary management, organising meetings and preparing tender documents.
  • Minute taking for managerial/team meetings.
  • Verifying Candidate Qualifications and conducting VEVO Checks.
  • Booking training inductions.
  • Formatting resumes for submission to clients.
  • Uploading job ads to various job boards including social media (Linked In, Seek etc.).
  • Ensuring compliance to workplace quality systems and procedures.
  • Generate employment contracts and OHS documentation.
  • Resourcing duties including online searches, Boolean searching.
  • Assisting in payroll queries for contractors.
  • Supporting contractors as part of Titan's quality process 3.
Customer Service Officer/Administration Assistant, 02/2009 to 09/2011
MEGT Australia
  • Promoted to Claims Co-ordinator Responsibilities/Achievements:.
  • Liaising with, supporting and assisting Employers, Apprentices and Trainees.
  • Interviewing and sourcing candidates for Group Training Organisation roles.
  • Use of TYIMS Database.
  • Constant liaison with DEEWR and ApprentiCentre to solve any training/compliance issues.
  • Processing, determining eligibility and assessing federal incentive payments within specified time-frames.
  • Relief Reception duties.
  • General administration duties.
  • Highly extensive use of Microsoft Office suite especially Word, Outlook and PowerPoint.
  • Extensive phone enquiries liaising with Apprentices and Employers to confirm training/incentive needs were satisfied.
Senior Sales Assistant, 03/2001 to 02/2009
Defcredit Member Service Officer, 08/2007 to 01/2008
Bachelor of Commerce: Human Resource Management, 2018
Murdoch University -
Western Australia) Scheduled to resume in, - Currently on Hold February 2001 - November 2001 Challenger TAFE Rockingham (Western Australia) Repeated Yr. 12 TEE and gained a TER of 85.75
November 2000
Rockingham Senior High School -
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Executive Profile

I am a creative Human Resource professional who develops strategic alliances with senior leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

I am accountable for introducing and implementing people practices that ensure a clear focus on achieving business goals through a culture of excellence, respect and honesty.

Continuing to challenge my own skills and actively contribute to a high performance team with a passion for people. I have extensive people management and organisational experience

Skill Highlights
  • Achievement based objective problem solving
  • Strategic goal setting
  • Leadership/communication skills
  • Performance Management
  • Employee relations
  • Behavioral development
  • High performance culture
  • Creative thinking
Core Accomplishments

Project Management: 

  • Managed our involvement in Hewitt Best Employer Awards resulting in SalesForce ( purchased by Salmat in 2006) being named Best Employer in Australia and New Zealand for three consecutive years.

Employee Development: 

  • Launched professional development program for managers resulting in measurable up skilling.
  • Developed and implemented mentoring program for all levels within Salmat

Operations Management: 

  • Managed Company wide corporate culture survey CONNECT, analysis and distribution of results
  • Handled all functions related to demographic planning and interpretation in consultation with key leadership teams

Project Management: 

  • Initiated ASPIRE program which resulted in identifying high potential women and supported them into senior positions.

Human Resources: 

  • Spearheaded new performance management program (Achievement and Development Plans), focused on core business goals and being a positive future focused experience with Evaluation of performance and observable behavioral expectations.

Professional Experience
Manager-Culture, People and Culture Jul 2006 to Current
Salmat Melbourne, Victoria

As part of the Corporate People and Culture Team my specific focus is to support our business through innovative people practices that help individuals reach their full potential.With a clear focus on business goals and a high performance culture my role includes generalist HR advice and support across all of Salmat. Working mainly with senior managers in Australia, New Zealand and Philippines.

Team Development Manager-Head of Human Resources Jan 2003 to Sep 2006
SalesForce Australia Pty Ltd Melbourne, Victoria

As the head of Human Resources for SalesForce my role was as a strategic business partner to support business goals through our people. Reporting to the CEO and working in conjunction with senior leaders to support, guide and advise on effective and efficient people practices to allow flexibility and compliance and quality.

Employment Consultant Mar 2002 to Mar 2003
Salvation Army Employment Plus Bendigo, Victoria

Accountable for the achievement of high level KPI's attached to job placement. Liaison with key business leaders to secure employment opportunities for long term unemployed candidates and ensure readiness for those positions through coaching and education.

Accredited Practitioner, Corporate Culture- Organisitational Cultural Inventory Human Synergistics
Accredited Practitioner, Life Style Inventory Human Synergistics
Accredited Practitioner, Group Styles Inventory Human Synergistics