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Summary
Seasoned Hiring Manager brings 16 years' progress career advancement in fast-paced, competitive retail sales environments. Dynamic professional demonstrates effective communication and collaboration strengths, across sales personnel, management, and executive-level decision-makers. Offers advanced proficiency in all facets of talent sourcing, recruiting, on-boarding, and training objectives with emphasis on business and HR regulatory guidelines. Models outstanding customer service standards, hands-on and motivational leadership, and cost-saving operational improvement initiatives.
Skills
  • Team Leadership and Training        
  • Recruiting and On-boarding
  • MS Office Products Proficiency        
  • Inventory Control
  • Performance Management Techniques       

 

  • Positive Rapport Building
  • Customer Service-focused
  • Process and Procedure Improvements    
  • Outstanding Communicator
  • Behavioral Interviewing
Education and Training
MASTER OF SCIENCE, HUMAN RESOURCE MANAGEMENT 2019 Mercy College Bronx, NY, USA HUMAN RESOURCE MANAGEMENT
BBA, BUSINESS ADMINISTRATION MANAGEMENT 2016 Monroe College Bronx, New York BUSINESS ADMINISTRATION MANAGEMENT
Experience
Ready Reserve Customer Service Agent Sep 2017 to Current
Delta Air Lines Queens, NY
  • Assist passengers with ticketing and making reservations as needed.
  • Board and deplane passengers
  • Rebook impacted passengers as needed.
  • Provide an extraordinary level of customer service to all passengers while triaging the lobby.
  • ​Assist leadership with other task as needed.
Retail Sales Hiring Manager Jan 2013 to Jan 2018
AT&T New York, NY
  • Interview and select retail sales and support personnel for AT&T retail stores within Manhattan, Bronx, and Westchester territories.
  • Conduct 15 to 25 daily, recorded candidate interviews for sales and support positions utilizing the behavioral interview methods to produce hiring recommendations.
  • Follow-up on hiring progress with store managers; coordinate and provide 90-day provisional support for new employees.
  • Communicate the performance expectations, compensation, benefits, and working conditions to all potential candidates.
Retail Store Manager Feb 2005 to Dec 2012
AT&T New York, NY
  • Led direct-report team of 12 , including supervision, motivation, performance monitoring, coaching, and administering disciplinary action.
  • Delivered excellent customer service by greeting and providing customized assistance.
  • Managed and maintained low inventory shrinkage month-over-month through implementation of daily, weekly, and monthly inventory procedures.
  • Directed all sales and inventory personnel activities and assignments.
  • Determined staff promotions, demotions, and terminations.
  • Partnered with district manager to formulate and build store brand.
Assistant Sales Manager Sep 2003 to Jan 2005
AT&T New York, NY
  • Performed scheduling, inventory accounting, and daily operational activities.
  • Monitored sales floor to provide sales associates with direct guidance and customer or product support.
  • Evaluated and reported observational feedback to sales manager regarding teams performance to facilitate coaching opportunities.
  • Processed monthly inventory and weekly spot checks to ensure low shrinkage rates.
  • Managed and resolved customer escalations.
Retail Sales Consultant Nov 2001 to Sep 2003
AT&T New York, NY
  • Provided exceptional service to customers by routinely inquiring about product and service requirements.
  • Recommended wireless solutions for personal and business customers through assessment of individual needs.
  • Met and exceeded aggressive wireless service and product sales goals consistently.
  • Maintained a client catalog and followed-up regularly, ensuring customer satisfaction objectives were achieved.
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Professional Summary
To use my years of retail operations and management experience to transition into Human Resources, where I can continue support in an environment of resourcefulness through policy, education, and training. My drive to motivate my team through empowerment, coaching and best practices will prove valuable to any organization dedicated to maximizing profits and retaining top talent.
Skills
Work History
Functional Manager Jul 2010 - Current
Victoria SEcret Brooklyn, NY
Store Manager Jan 2007 - Dec 2009
  • The childrens place, brooklyn, ny.
Hiring manager Jan 2003 - Jul 2007
  • The childrens place, Brooklyn, ny.
FUNCTIONAL MANAGER
  • Leads a team of 15 to achieve category objectives through education, training, and skill development Recruits and hires qualified associates to ensure category bench strength Conducts new employee training and orientations Team builds through consistent coaching , feedback , performance improvement and conflict resolution Ensures a satisfying customer and associate experience through consistent facilitation of company policy, strategies and initiatives.
Store Manager
  • Recruited, interviewed and trained new management and associate teams Managed daily store activities both front and back of house Mobilized team through analysis of customer experience and business reports Leveraged and processed payroll for 50 member team Reconciled banking and deposit records.
Hiring Manager
  • Recruited, interviewed and trained new team members Facilitated education and training classes for team members Processed new hire paperwork Created weekly store schedule Conducted new employee orientations Processed weekly payroll reports Tracked benefit and PTO Skills Staff recruitment and retention Training and development HR Policies and Procedures Conflict resolution Performance evaluation HR records management.
Education
Bachelors of science: university of phoenix:
Business (focus) HR management, Jersey city, new jersey, 2013 associates of arts: university of phoenix (concentration) business, jersey city, new jersey: 2011
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Objective

To obtain a long term position with a progressive organization that requires a highly motivated individual to tackle diversified duties. Interested in utilizing my bilingual skills with cultural sensitivity.

Professional Experience
Angels in Waiting Home Care October 2010 to November 2014 Front desk supervisor/ Home care Scheduler/ Hiring Manager
Willoughby, Ohio
  • Creates and maintains staff schedules.
  • Provides staffing for sick leave, vacation, long term leave.
  • Schedules client appointments/visits according to care plans and staff availability.
  • Enters scheduling data, creates schedules.
  • Contacts care providers and clients regarding day-to-day changes.
  • Discerns client services required as outlined in agreements, urgent requests and care plans.
  • Enters staff and client information into database.
  • Maintains staff and client database (e.g.
  • CQA, dates and reminders of TB, client admission, client hospital admission and discharge).
  • Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
Borinquen Restaurant May 2010 to February 2012 Waitress
Painesville, Ohio
  • Keep area clean.
  • Take customer order.
  • Seat customer.
May 1996 to September 2008 Scheduler/Medical Office Assistant/STNA Altercare of Mentor
Ohio
  • Measuring and recording vital signs, recording patient interview, history and chief complaint, assisting with X-rays, assist the physician with exams, maintaining supplies, equipment, and stocking, disposing of biohazard waste according to OSHA standards, practicing OSHA safety standards, and performing accurate, legal, and ethical documentation at all times.
  • Administrative (front desk receptionist, answering phones, scheduling appointments, processing mail, greet patients, completion of registration forms, preparing and typing correspondence, purchasing and maintaining supplies & equipment, arranging for hospital admissions, and outside referrals for the physician, calling prescriptions to the pharmacy for the physician, communication skills using appropriate medical terminology, following appropriate legal and ethical professional conduct.
  • Prepare monthly schedule for 150 STNA employees and nurses.
A Heavenly Helper Home Care November 2014 to Current Front Desk Receptionist/ Secretary/Home Health Aide
Mentor, Ohio

Provide office support services in order to ensure efficiency and effectiveness. Receive, direct and relay telephone messages and fax messages. Pick up and deliver the mail.

Maintain the general filing system and file all correspondence

Maintain an adequate inventory of office supplies

Operated office equipment such as copiers and fax machines.Entered information into computer databases. Reviewed files to check for complete and accurate information. Read and recorded temperature, pulse and respiration.Assisted with adequate nutrition and fluid intake. Provided transportation, assistance and companionship to clients.Positioned residents for comfort and to prevent skin pressure problems. Assisted with ADLs.

Education and Training
Auburn Career Center June 2010 Certificate of Completion of LPN Program; Major Licensed Practical Nurse Concord, Ohio
Medical Terminology, Pharmacology, Anatomy & Physiology, Medical Surgical, Nutrition, Fundamentals of Language of Medicine, & Computers.
West Side High School June 1988 High School Diploma: English, Math, Science, Social Studies New York, New York English, Math, Science, Social Studies
Skills
Administrative, Anatomy, scheduling appointments, communication skills, client, clients, database, documentation, forms, general office duties, legal, Medical Terminology, mail, Pharmacology, Physiology, purchasing, receptionist, reception, recording, safety, scheduling, staffing, telephone, answering phones, typing, recording vital signs, word processing, X-rays
This resume is created in 7 minutes.
Professional Summary

    A proven leader with extensive experience and expertise in the areas of Sales and Service Management, Human Resource Management, Project management, Marketing, and Operations Management. Skilled at building and sustaining successful teams that collaborate effectively across multiple work groups. Seeking an opportunity that will allow me to diversify my work experience and continue my professional growth and development.

 

Professional Accolades: Developed and mentored 26 new managers since 2013 (AT&T), Leader of Market Initiatives – 2014 (AT&T),  New product specialist – 2015 (AT&T), Leadership development coordinator – 2014 (AT&T), Best Overall Sales Team – 2015 (AT&T), Summit Award Recipient – 2016 (AT&T)

 
 
Summary of Skills
  • Excellent coach/motivator
  • Conflict resolution skills 
  • Performance evaluation
  • Project management
  • Customer Experience Management 
  • Client acquisition.
  • Accounting and finance
  • Marketing
  • Product management
Business recovery and sustainability


  • Operations/Inventory management
  • Complex problem resolution 
  • Hiring and retention
  • Quantitative and Qualitative skills 
  • Training and development
  • Strategic planning
  • Human Resources 
  • Business development
  • Data analysis

Professional Experience
Sales Manager/Hiring Manager 04/2012 to 01/2018 AT&T - Charlotte, NC - Rock Hill, SC - Atlanta, GA - Columbia, SC Expertise in Business/Consumer Sales, Customer Service, Marketing and Operations. Manages the training and development of Sales Managers, Sales Consultants and Sales Support Team. Skilled at developing a strategic perspective on complex issues. Established stretch goals to maximize results. Champions change with all market initiatives and projects. Completes auditing and operational compliance reports. Assists employees with all Human Resource related issues. Facilitate the onboarding and dismissal of new and existing employees. Build and maintain relationships with local businesses and community organizations. Maintain a working knowledge of our direct and indirect competition as well as industry trends. Successfully managed teams that generate between $3M - $7M in revenue annually. Provides feedback on organization development, performance management and improvement systems. Demonstrate the ability to provide an high level overview of all staffing metrics for the territory supported to senior business leaders and executives throughout the company. Also responsible for driving company initiatives to reduce operating cost such as Part Time employee to Full Time employee ratio and Overtime Control.
Centralized Hiring Manager 08/2017 to Current AT&T - Columbia, SC Responsible for recruiting and staffing, employee onboarding, employee development, needs assessment, and training. In addition to organization development, performance management and improvement systems. Demonstrate the ability to provide an high level overview of all staffing metrics for the territory supported to senior business leaders and executives throughout the company. Also responsible for driving company initiatives to reduce operating cost such as Part Time employee to Full Time employee ratio and Overtime Control.
Centralized Hiring Manager 09/2017 to 01/2018 AT&T - Columbia, SC Responsible for recruiting and staffing, employee onboarding, employee development, needs assessment, and training. In addition to organization development, performance management and improvement systems. Demonstrate the ability to provide an high level overview of all staffing metrics for the territory supported to senior business leaders and executives throughout the company. Also responsible for driving company initiatives to reduce operating cost such as Part Time employee to Full Time employee ratio and Overtime Control.
Sales Consultant 08/2009 to 03/2012 AT&T - Charlotte, NC Identify sales opportunities with Consumer and Business customers by using the outlined Sales Process effectively. Build rapport with customers and develop personalized solutions for customers who have complex needs. Maintain knowledge of competitor's products and services. Complete follow up calls to recent customers and prospective customers.
Assistant Manager 04/2012 to 03/2013 AT&T - Charlotte, NC Gains an understanding for the Business/Consumer Sales, Service, Marketing, and Operations aspects of the business. Effectively collaborates with Sales Manager on the best ways to train, develop, and motivate all employees to consistently meet and exceed expectations. Develops an understanding for how to manage multiple projects at once. Completes auditing and operational compliance reports. Develops and understanding how to effectively manage all aspect of the business.
Education
Bachelor of Science: Business Administration - Marketing 2009 Winston-Salem State University Winston-Salem, NC
MBA: Business Administration - Management 2018 University Of Maryland Adelphi, MD

Anticipated Completion Date - December 2018

MBA: Business Administration - Management 2018 University Of Maryland Adelphi, MD

Anticipated Completion Date - May 2018