HRIS Specialist resume examples

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Skillful HRIS Specialist resume

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Keith Steele
  • Millenium Club (2018)
  • Winners Circle (2015)
  • 138% to Quota YTD
Professional Summary

For the position of the Northwest, Ohio Major Account Manager, I will bring a hardworking, results-driven, successful persona to the role. My experience with major accounts across all verticals, developing relationships, and selling Verizon's entire portfolio of services will play a large part in my success in the position.

  • Strategic account management
  • Relationship building
  • B2B sales
  • Sales forecasting
  • Organized
  • Detail-oriented
Work History
Business Account Manager, 11/2017 to Current
VerizonColumbus, Ohio
  • Strategically managed  hundreds of accounts across from all different verticals 
  • Negotiated essential contract terms such as price,  volume and application on behalf of clients.
  • Maintained a clean funnel while continuously updating my forecast
  • Over 130% to quota in 2018 (Millenium Club) 
Business Account Specialist, 09/2017 to 11/2017
VerizonHilliard, Ohio
  • Successfully completed B2B training 
  • Sold majority of our product offerings (Fleet, MDM, Tabs, One talk, Etc)
  • Successfully maintained and updated funnel  
  • Saved 271 lines from switching to Sprint


Solutions Manager, 08/2015 to 09/2017
Verizon WirelessUpper Arlington, Ohio
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints. Interviewed job candidates and made hiring decisions
  • Hired, trained and evaluated personnel in sales
  • Led sales calls with team members to establish sales and customer retention goals
  • Store led district in KPIs in 10 out of 12 months in 2016
Solutions Specialist, 10/2013 to 08/2015
Verizon WirelessUpper Arlington, Ohio
  • Consistently hit and exceeded sales goals Identified and qualified customer needs, developed sales strategies and negotiated deals further grow my customer base
  • Make 5-10 calls daily to customers for opportunities to grow my personal customer base
  • 170% to quota in 2015 
Associate of Arts: 2017
Ohio State University- Columbus State Community College - Columbus, OH
BBA: Business Administration, 2019
Ohio Dominican University - Columbus, OH

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Job-winning HRIS Specialist resume

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Professional Summary

Senior IT leader focused on process improvement and organizational development with extensive experience working with multi-channel retail, technology, healthcare, and insurance companies. Subject matter expert in Software Quality Assurance (SQA) who communicates effectively with people at all levels of the organization, including stakeholders, customers and outside vendors.
   Driven marketing executive with [Number] years experience with Fortune 100 firms. Offers an extensive background in all aspects of marketing and marketing management, easily moving from vision and strategy to hands-on implementation.

  • Agile Methodologies
  • Testing
  • Software Quality Assurance
  • Cross-Functional Team Leadership
  • Quality Assurance
  • Six Sigma Technology
  • User Acceptance Planning
  • Software Development Life Cycle (SDLC)
Work History
Senior Manager | Process Engineer 01/2011 to Current
Walmart Bentonville, AK
  • Developed the strategy for moving from ad hoc test environments to formalized test environments reducing environment related defects by a third and saving $15MM over two release cycles.  
  • Build, mentor and manage associates on process improvement and SQA  
  • Spearheaded financial management model enabling transparency through process improvement of IT costs and P&L forecasting of $3 billion.  
  • Formalized leadership alignment and organizational readiness approach resulting in successful implementation of financial improvements across people, systems, and processes.
  • Developed, initiated, and oversaw strategic risk assessment improvement program, resulting in improved visibility of over 15K changes to production.  
  • Owned and drove process improvement through efficiencies analysis, decreasing procurement SLA time 10%, or ten business days, ensuring improved reputation of vendor management office.    
  • Consolidated financial data and materials for key leadership meetings.
  • Researched potential investments in [Name] sector.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
  • Identified risks associated with projects, contract approvals and other client accounting issues.
  • Analyzed projects for capital deployment and helped structure multi-million dollar deals.
  • Created systems to organize municipal bond transactions and sales to strengthen operational efficiencies.
  • Budgeted active and proposed projects by accurately determining pricing, margins and risk factors.
  • Reduced operational costs through implementation of [Cost-saving initiative].
  • Provided financial expertise to departments such as human resources and legal.
  • Improved cash flow, retired debt ahead of schedule and built cash reserves into $[Number]+ while controlling costs and improving employee benefits.
  • Analyzed operational performance and efficiency to identify and implement cost reduction initiatives and process improvements.
  • Devised strategies for monitoring, evaluating and tracking operational achievements.
  • Recommended investment products and services that were suitable for clients based on their objectives, resources and risk profiles. 
Software Quality Assurance Project Manager 01/2011 to 01/2012
Walmart Bentonville, AK
  • Led cross-functional teams on integration, system and regression testing of SaaS, web, and mobile applications.  
  • Migrated software testers from waterfall to agile methodology, including manual to automated testing mindset.  
  • Automated manual test efforts and increased deployment speed 15% by developing a Software Quality Assurance (SQA) strategy.  
  • Oversaw SQA leads, analysts, and vendors from four countries.  
  • Increased release acceptance 40% by executing strategic test plans with business partners and scrum teams.  
  • Collaborated with cross-functional teams to prioritize, sequence, and estimate duration of QA phases and activities.  
Software Quality Assurance Program Manager | HRIS 07/2009 to 06/2011
United Technologies Windsor, CT
  • Introduced agile testing techniques to SQA team, which resulted in the team being recognized for accelerated test times, from 20 to five days.  
  • Formalized SQA strategy establishing divisional standards, KPI's and procedures, for manual and automated testing.  
  • Built onshore, and offshore, QA team from ground up including recruiting of talent, implementation of new hiring guidelines, and software product utilization.  
  • Partnered with developers to create a continuous state of process improvement for test data methods.
  • Evaluated tools for ITPMO, and set up processes, such as Business Process Management/SBM by Serena, application suites from HP.   
MBA: Business Administration 2019 D'Amore-McKim School of Business at Northeastern University - Boston, MA
Bachelor of Science: Business Administration 1998 Northeastern University - Boston, MA
  • COBIT Foundation Certification
  • 2013 OpenText Provision Process Certified
  • 2013 Certified Scrum Master
  • 2012 CTFL, 2012 ACE Certified (Achieving Competitive Excellence)
  • 2009 Borland Certified Silk Test Engineer Certified HP QuickTest Professional 
  • member
  • member
Additional Experience

Canberra, Meriden, CT, Consulting QA Manager, 2007-2009

Docuware (formerly Westbrook Tech), Branford, CT, QA Manager, 2005-2007

Aetna, Middletown, CT, QA Lead, 2002-2005

Mirror Worlds Technologies, New Haven, CT, QA Lead, 2000-2002

McKesson HBOC, Amherst, MA, QA Lead, 1999-2000

Pfizer, Groton, CT, QA Consultant, 1999

Wonderware (formerly Marcam Solutions, Inc.), Newton, MA, QA Lead, 1998-1999

  • Implemented iterative testing methodology with automated testing. 
  • Converted a waterfall only test team to an hybrid agile model of testing. 
  • Established QA department from ground up: hired, trained, and motivated. 
  • Created and executed automated and manual tests including: smoke, integration, system, regression, and functional in Waterfall and Agile methodologies. 
  • Reviewed and inspected technical, functional, and design documentation. 
  • Analyzed test results, investigated product and platform problems, reported defects, verified fixes.  
  • Provided estimates for projects from inception to implementation.  

Top HRIS Specialist skills

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Experienced HRIS Specialist resume

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Skill Highlights
  • Excellent interpersonal and organizational skills
  • Superior oral and written communication skills.
  •  Ability to negotiate effectively.
  • Effectively manage and prioritize a multitude of time sensitive tasks.
  • Proficient in Microsoft Word, Excel, and Outlook. 
  • Social Media Facebook,Twitter, Instragram, and Yelp
  • Ability to collaborate with others and work independently to achieve goals.
  • Ability to navigate through multiple computer systems. 
  • Strong analytical skills with high attention to detail and accuracy.
  • Ability to achieve sales and service goals by providing excellent customer service 
  • Type 60+ WPM  
Work Experience
Collection and Recovery Specialist II Aug 2017 to Nov 2018
Bank of America Brea, CA
Make outbound and receive incoming calls from delinquent customers up to 180 days to establish repayment in full, repayment plans, or settlements in a contact center environment. 
Mitigate losses and negotiate payment arrangements by enrolling customers in short-term and long-term hardship programs.
Complete financial assessments to prevent further delinquency and find the best solution for the customer.
Customer Care Specialist Jul 2016 to Aug 2017 | HauteLook Los Angeles, CA

Respond to heavy volume of live chat, calls and emails from customers.

Answer basic and complex inquiries about orders, returns, refunds, policies, and technical issues.

Exceed customer expectations by providing outstanding customer service and resolutions to irate customers.

Process customer financial adjustments accurately and efficiently.

Meet and exceed CSAT, quality monitoring, productivity, and adherence goals. 

Call Center Representative I Jul 2013 to Aug 2015
Union Pacific CA Employees Federal Credit Union Los Alamitos, CA
Answer high volume of incoming telephone calls in a prompt and efficient manner.
Process file maintenance, transfers, loan payments, check orders, stop payments, and order new debit cards.
Assist members with self-enrollment for online banking and E-statements
Assist members with troubleshooting online banking issues.
Process auto loan, personal loan, and credit card applications via telephone 
Assess the needs of customers and refer appropriate products and services
Assist customers with debit card and credit card fraud providing customers with necessary forms to dispute fraudulent transactions.
File Clerk Dec 2011 to Jul 2013
Union Pacific California Employees Federal Credit Union Los Alamitos, CA

Process, sort, and log incoming and outgoing mail to appropriate department.

Prepare, review, and organize account applications, loan documents, and miscellaneous documents into electronic document system and physical files.

Respond, log, and track authorized user requests for physical and electronic file and document retrieval.

Prepare records for off-site storage.

Process payoff checks and release titles.

Multi-task and constantly adjusting schedule according to business needs in a time sensitive environment.

Demonstrate attention to detail and accuracy, quick analysis, and resolution, and ability to prioritize tasks to determine escalation in order to meet audit requirements.Assisted periodically to special projects that included data or information research.

Education and Training
High School Diploma La Habra High School La Habra, CA
Associate of Arts, General Education 2019 Coastline Community College Fountain Valley, CA
CU Training CPD Online Annual Training: BSA and OFAC, Electronic Services, Business Communications, History of Credit Unions, Member Relations.