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Professional Summary
Accomplished people champion with expertise in recruitment & talent management, training & development, performance management, employee relations, and employee engagement.  Strategic planner with strong communication skills and attention to detail.
Skills
  • Talent Management
  • Employee Relations
  • Employee Engagement
    		•
  • Recruitment and Retention
  • Performance Management
  • Training and Development
    		•
    Work History
    Talent Management & Human Resources Consultant Nov 2017 - Current
    CONTRACT - SELF EMPLOYED

    Provide a full range of consultative services in Human Resources. Subject matter includes, training program design and curriculum development, workplace policies and procedures, strategic planning, recruiting and performance optimization.

    • Identified and recruited highly qualified candidates across a range of positions. Streamlined recruitment and hiring processes, resulting in $50K annual savings.
    • Worked cross-functionally to develop and implement core HR procedures. Delivered $150K annual savings through resolution of outstanding Labor Relations issues resulting in a reduction in corporate litigation.
    • Managed employee relation cases and grievances; prepared the company EEO-1.
    • Facilitated training classes for production employees; improved completion rate from 4% to 96% in two months.
    • Provided consultative guidance on implementing the client's first HRIS system.   Focus areas included: business process configuration, security administration, report and dashboard development, system integration, system efficiencies, training and communication.
    Senior Content / Sales Enablement Manager Jul 2015 - Nov 2017
    CISCO SYSTEMS, INC
    • Managed a team of marketing / enablement specialists who developed, deployed and managed demand generation activities on behalf of and with channel partners.
    • Defined the Global Services Partner marketing strategy, including market analysis, segmentation, competitive intelligence, positioning, value proposition and marketing tactics. 
    • Drove product adoption through customer engagement programs, targeting key milestones in the buying lifecycle.  Results included accelerated adoption, simplified renewals and increased upsell opportunity.
    • Led a Services re-branding campaign to 60,000+ channel partners, including vendor management, digital strategy and marketing materials, internal and external messaging, and internal communications.
    Human Resources Business Leader Mar 2013 - Jul 2015
    COMCAST
      • Provided professional, proactive, exemplary and transparent talent assessment and consultancy to management and leadership at various levels, including morale and productivity improvement opportunities, time management best practices, core-competence benchmarks, code of ethics observations, behavior gaps, and development recommendations.
      • Designed management and supervisory skills training: performance coaching, performance management, communication, leadership competencies and change management.
      • Developed a Division On-Boarding program resulting in a year-long new hire assimilation process, including training and development for all new managers and employees in a cohort environment.
      • Consulted and coached managers and employees through employee relations, policies, laws and regulations, and conflict resolution.
      • Assessed job duties and responsibilities in conjunction with current market and wage trends. Recommend appropriate salary grades and guidelines.
    Human Resources Business Partner Nov 2011 - Mar 2013
    OVATION BRANDS
    • Developed and implemented talent acquisition staffing strategy to identify, recruit and retain top talent. Assured the organization's growth by integrating talent acquisition strategies and plans with the Company's organizational objectives.
    • Consolidated HR functions previously managed by several different departments into single organization to manage all generalist affairs. Trained 2 HR assistants.
    • Created and implemented a talent ranking matrix and Performance Management plans.
    • Conducted salary survey research for both exempt and non-exempt positions.  Established equitable compensation packages by comparing current salaries with market pay.
    Director of Human Resources / Senior Human Resources Manager May 2009 - Jun 2011
    EINSTEIN NOAH RESTAURANT GROUP
    • Supervised all HR programs/policies including: talent cultivation, performance management and merit review process, training and development, employee relations, recruiting, succession planning, and employee legal/compliance items.
    • Managed 5 direct reports to drive all HR functions.
    • Designed and developed a nation-wide internal leadership training program. 
    • Developed, communicated, and took action on monthly, semi-monthly and ad hoc reports to include: turnover, churn, succession plans and open requisitions.
    • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
    Senior Human Resources Manager Nov 2005 - May 2009
    PANDA RESTAURANT GROUP
    • Leadership role providing HR support to 220 restaurant locations across the West Coast.
    • Sole recruiter for 51 Managers in a 2-year period of time.
    • Orchestrated the execution and development of succession planning to optimize future business talent.  32 individuals were identified, developed and promoted to leadership roles.
    • Responded to allegations of harassment, discrimination, employee disputes grievances and other sensitive issues.
    Education
    Master of Arts: Curriculum and Instruction University of San Diego San Diego
    Curriculum and Instruction
    Bachelor of Arts: Sociology University of California San Diego
    Sociology
    This resume is created in 7 minutes.
    Summary
    Human Resources Manager with extensive experience in payroll administration, employee relations, benefits administration, and compliance in both internal and external capacities. Five years experience as a Senior and Major Client Service Representative in Major Market Services handling some of the largest and most complex clients in the Las Vegas market.
    Skills
    • Well versed in federal and state regulations, including HIPAA, ACA, FMLA, FLSA, OSHA, and EEO reporting
    • Intimate knowledge of retirement plans, reporting requirements, and investment strategies
    • Expert in benefits administration, including enrollment, COBRA, and coverage. 
    • Experience assisting numerous companies in building their HR infrastructure
    • Well versed in strategies to improve employee morale, engagement, and satisfaction
    Accomplishments
    • Increased employee satisfaction thirty percent over a one year period
    • Created, initiated, and maintained a comprehensive employee training program focusing on compliance, cross training, and employee relations
    • Worked with health insurance vendors to obtain the best prices for coverage, in some cases lowering premiums year over year
    • Started and led a company ambassador program that focused on grooming future managers of the company through training, accountability, community outreach/service, and corporate culture
    • Revamped the company retirement plan, resulting in a new, better performing fund line-up
    • Wrote and implemented policies in accordance to federal and state regulation, as well as wrote and maintained the employee handbook
    Experience
    09/2017 to Current
    Human Resources Consultant Cox Communications Inc － Las Vegas, NV
    • Serves as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
    • Conducts new employee orientation to foster positive attitude toward organizational objectives.
    • Advises managers on organizational policy matters and recommend needed changes.
    • Delivers an exceptional level of service to each customer by listening to concerns and answering questions.
    • Analyzes periodic employee relations-related analytical data trends to formulate and implement action plans.
    • Implements various HR business projects and initiatives to proactively meet the needs of clients. Researches best practices and provides strategic recommendations based on data analysis and incorporation of appropriate metrics to measure outcomes.
    12/2014 to 07/2017
    Human Resources Manager Trend Nation LLC － Las Vegas, NV
    • Maintained all aspects of the employee life-cycle, including recruitment, on-boarding, benefits enrollment, and termination
    • Managed the payroll process for both exempt and non-exempt employees
    • Acted as a strategic partner for company executives in all aspects of the business
    • Audited processes and tasks for efficiency, increasing revenue, reducing waste, and ensuring company was getting the highest ROI on each payroll dollar
    • Created and maintained progression paths for each employee, and researched compensation data for each position
    • Created, planned, and rolled out numerous training opportunities for educating employees, with an average of two classes per month. 
    • Led a hand picked group of employees in planning events, community outreach opportunities, promoting the company's core values, and providing leadership training. 
    02/2012 to 12/2014
    Human Resources Generalist Paychex － Las Vegas, NV
    • Assisted clients in creating an HR Infrastructure specific to the needs of their company
    • Helped clients write employee handbooks, job descriptions, and company policies
    • Performed open enrollment meetings for employee benefits such as health, dental, and vision insurance, as well as Flexible Spending Accounts and 401(k)
    • Offered regular training seminars for clients on topics such as Non-Harassment, Workplace Violence, Disciplinary Action, and Protecting Confidential Information.
    03/2007 to 02/2012
    Major Client Service Representative Paychex － Las Vegas, NV
    • Assisted in training clients in the use of the Paychex Preview software Helped clients create and maintain custom reports specific to their company's needs.
    • Maintained a client list of over one hundred clients, ranging from five to three-thousand employees.
    • Acted as a back up technical support specialist in assisting clients with technical matters Performed all quarter end testing responsibilities using the Preview testing base.
    • Entered and processed payroll for clients each week as needed
    05/2004 to 02/2007
    Customer Service Manager CompUSA － Las Vegas, NV
    • Managed a team of over fifty employees, including those in retail sales, business sales, front end, and warehouse.
    • Performed payroll duties which included time keeping, manual checks, direct deposits, and commissions Was responsible for human resources duties such as interviewing and selection of new employees, benefits enrollment, employee training, disciplinary action and terminations, community outreach, and compliance with federal, state, and local laws.
    Education and Training
    03/2020
    Bachelor of Science: Business - Human Resources Management Western Governors University － Salt Lake City, UT
    Activities and Honors

    Boy Scouts of America - Eagle Scout

    This resume is created in 7 minutes.
    Summary
    TOP-TIER HUMAN RESOURCES PROFESSIONAL Employee Engagement / Strategic Planning / Organizational Development Core Competencies Include: Compliance & Labor Laws Benefits/Vendor Negotiations Safety & Distance Training KPI/Performance Management H-1/J-1 Visa Compliance Compensation Design Employee Relations Culture & Diversity Assurance Union Mediation/Prevention Recruitment & Retention Budget and Expense Control Benefits/Retirement Oversight
    Highlights
    • Staffing and recruiting professional
    Experience
    April 2012 to Current Sr. Human Resources Consultant
    April 2007 to March 2012 Director of Human Resources
    STAPLES INC., FULFILLMENT CENTER October 2004 to June 2010 Human Resources Manager
    Monroe, NJ
    • Headquartered in Framington, MA, Staples is the world's leading seller of office products with $16.1 billion in sales in 2007 .Staples has 69,000.
    • This Fulfillment Center has over 450 employees for 3 shifts.
    • Provided executive leadership in all areas of HR/Administrative functions with chief oversight of policy planning, employee safety, and employee relations.
    • Surpassed short and long-range organizational goals, objectives, policies, and operating procedures; evaluated operational effectiveness and any changes required for improvement.
    • Monitored and tracked any project metrics, costs incurred, and resource allocation processes.
    • Led all staff trainings.
    • Responsible for directing annual performance review process and established promotion/ succession planning process for the Fulfillment Center.
    • Oversaw HRIS ensuring data integrity, reported to Regional HR Director with 1 direct report.
    • Significant Achievements: Implemented retention plan which resulted in very low turnover.
    • Designed 'ramp up' program r.
    COMMUNITY HEALTH SERVICES, INC CHS December 2005 to March 2007 Human Resources Specialist
    Hartford, CT
    • As the largest community health center in Hartford, CHS is also the 2nd oldest health center in CT.
    • With 175 employees, CHS annually accommodates over 90,000 patient visits.
    • Satellite health center located in Windsor, CT.
    • Overall responsibility for originating and leading Human Resources policies and procedures for the Health Center.
    • Directs the planning of strategic HR goals and objectives of CHS.
    • Works with both union and non-union employees on policy interpretation, complaints/grievances, conflict management.
    • Works with union reps, CEO, and legal counsel on contract negotiations, to ensure that first time and subsequent contracts are fair and meet the needs of both the union members and the organization.
    • Makes recommendations to Sr.
    • Team & Board of Directors for improvement of CHS policies, procedures, and practices on personnel matters.
    • Oversight of HRIS Implementation.
    • Ensures compliance with regulatory and legal requirements.
    • Oversight of the internal and external credentialing process of licensed clin.
    NORWALK COMMUNITY HEALTH CENTER NCHC June 1999 to December 2005 Director of Operations
    Norwalk, CT
    • Norwalk Community Health Center is a 10k sq ft building located in South Norwalk.
    • With 75 employees, NCHC takes care of 12,000 Norwalk residents, and provides over 48,000 medical office visits every year.
    • Overall responsibility for originating and leading Human Resources policies and procedures for the Health Center.
    • Significant Achievements:.
    • Received the award for "Top Performer" award 4 quarters for the Westchester and Fairfield County Region.
    September 2001 to October 2004 Human Resources Generalist
    • Primarily gave full-scope HR generalist support to over 450 employees throughout the fulfillment center.
    • Kept compliance with regulations in employment law, ERISA, FMLA, FLSA, Workers Compensation, EEO/AA, and OSHA.
    • Responsible for annual compensation survey process for establishing compensation practices and ranges.
    • Handled all exit interviews; analyzed data to generate organizational improvements.
    • Responsible for extensive recruitment of exempt and non-exempt employees and administering benefits.
    • Filed all employment visas with record keeping of new hires to ensure compliance.
    • Investigated and solved employee relations issues.
    • Head of diversity team.
    • Significant Achievements:.
    • Was responsible for diversity and sexual harassment training for all employees.
    • Built rapport with managers and recruitment agencies to ensure staffing needs are being met.
    SHELBY COUNTY GOVERNMENT May 1995 to August 2001 Human Resources Associate
    Memphis, Tennessee
    • Located in Memphis, Tennessee, the Department of Human Resources hires and manages policies governing all 1100+ county employees.
    • Primarily supported the HR Manager and handled various administrative tasks(payroll/benefits) to assist the HR Department in regards to all divisions of Shelby County employees Actively participated in Labor Relations meetings involving the county's seven unions.
    • Handled other duties such as grievance mediations and employee relations challenges of exempt and non-exempt level employees in.
    • Was heavily involved in recruitment and retention programs for development of Health Department staff and staff nurses.
    • Gained a wealth of hands-on HR administrative and office management experience.
    • Worked as a part-time HR associate throughout High School (05/95-05/99) and became full time in December of 2000 after returning home to Memphis, TN from Cincinnati, OH.
    • Significant Achievements: Coordinated the HR Department's March of Dimes walk in Downtown Memphis.
    • Investigated and processed.
    Education
    University of Cincinnati 12/00 Business Management Coursework Cincinnati, OH
    08/03 BS: Human Resources Management
    University of Mississippi 08/01 Social and Behavioral Sciences Coursework Oxford, MS
    Seton Hall University Paychex Inc. Rochester, NY "Train the Trainer" Workshops - 2010, 2011, & 2012 South Orange, NJ

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