Human Resources Generalist resume examples

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Skillful Human Resources Generalist resume

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Experienced Human Resources professional with comprehensive understanding of business needs. Proven ability to integrate as a strategic partner of the organization and  incorporate the Human Resources strategy into the overall business operating plan.
  • Change Management
  • Employee Relations
  • Knowledge of US and International Labor Law
  • Performance Management
  • Employee Engagement
  • Strategic Business Partner
  • Manager Coaching and Training
  • Leadership Development

Hiscox, USA Atlanta, GA Leading, non- traditional specialist insurer, focused on providing professional liability solutions
Human Resources Advisor
  • Strategic advisor to the leadership team on appropriate employee related matters including but not limited to; employee relations, talent development , performance management staffing and compensation
  • Create and administer fair and consistent HR policies and procedures and manage change initiatives
  • Partnered with key stakeholders to create structured career-paths for underwriting (sales) team
  • Identified potential exposure related to compliance and harassment; partnered with vendor to implement company-wide compliance hotline and develop web-based anti-harassment training for all employees
  • Leveraged analytics and industry data to change the strategy and streamline the administration of the annual salary and bonus process
11/2005 to 07/2016
World's largest package delivery company with over 425,000 employees and annual revenue of $51.5B.
09/2007 to 07/2016
Wholly-owned subsidiary of UPS providing risk mitigation and financing solutions to companies who wish to extend credit, accelerate receivables, or protect their goods.
01/2014 to 07/2016
Manager, Customer Relationship Group UPS Capital
  • Lead a team of 27 Supervisors, Account Managers and Customer Service staff responsible for a $220 mm book of business
  • Partnered and strategized with Sales and Operations VP's and Directors to determine how to create best- in -class service for customers
  • Lead project team responsible for the redesign and implementation of the Customer Experience strategy
  • Managed account performance, coached team members, identified business opportunities and losses
  • Analyzed and reviewed data trends in the business segment and advise team on ways to maintain and grow the business
  • Served as the Employee Engagement Champion for the business unit; design and administer quarterly surveys, analyze and communicate results, identify trends, and advise departmental leaders on ways to improve.
01/2011 to 12/2013
Human Resources Manager
  • Strategic partner to the business unit leaders, responsible for designing and developing employee engagement, recruitment and retention, and communication initiatives for both domestic and international markets.
  • Work with senior leadership to identify talent pipeline and drive strategic people initiatives.
  • Developed and implemented standardized job models and compensation structures for UPS Capital international offices (China, Hong Kong, Germany, Brussels, United Kingdom, Mexico, Brazil)
  • Revamped Business Development Officer hiring process resulting in 20% increase in successful external hires over the course of 12 months
  • Conducted investigations to resolve employee relations issues.
  • Managed, trained and develop staff of five human resources supervisors and administrative assistants
09/2007 to 12/2010
Human Resources Generalist
  • Responsible for full life cycle recruitment for Finance, Accounting, Marketing, Small Business Lending and Insurance Sales teams.
  • Created strategic plans with internal customers in regard to succession planning, communication strategies, and employee initiatives.
  • Investigate, interpret and resolve employee relations issues.
  • Liaise with payroll to solve employee pay disputes.
  • Communicate organizational changes and policy updates to entire company via presentation, email or other determined medium.
  • Designed and conducted New Hire and New Management Orientation courses.
  • Facilitated training programs and workshops for UPS Capital Management.
11/2005 to 09/2007
  • Responsible for full life-cycle recruitment for all professional positions located at the Corporate Office and Atlanta based subsidiaries, filled approximately 200 positions per year.
  • Minority internship program coordinator for the Corporate Office (INROADS and UNCF).
  • Conducted New Hire Orientation for all new Corporate Office employees.
  • Trained and developed new Recruiters and Administrative Assistants.
05/2004 to 05/2005
Talent Acquisition Specialist INVITROGEN CORPRATION (now Life Technologies) Carlsbad, CA
Global life sciences company that believes in the power of science to transform lives, with 3.8B in revenue and 10,000 employees.
  • Responsible for scheduling interviews, conducting resume searches, and performing preliminary phone screens.
  • Created the design and structure for the 2004 MBA University Recruiting Program.
  • Established standardized job descriptions for all domestic positions within the company.
  • Assisted in the company-wide implementation of a single source temporary service provider.
Proficient in MS Office Suite, Workday,People Soft, Recruitment Software (Talx, Taleo)
Bachelor of Science: Business Administration San Diego State University San Diego, CA Business Administration
Professional in Human Resources (PHR)

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Job-winning Human Resources Generalist resume

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Angela Thomas
Professional Summary

Talented office professional with experience in Quality Assurance, Human Resources, and Administrative Assistant duties. Extremely organized and detail oriented with the ability to manage multiple tasks without losing focus of priorities and deadlines. Many years of customer service experience and skilled in effective communication with a focus to develop positive working relationships to promote teamwork, development, and growth.

  • Excellent written and verbal communication
  • Excellent organization & attention to detail
  • Strong work ethic
  • Quality Assurance experience (Life Sciences)
  • Knowledge of Regulatory requirements
  • HRIS/Benefits Administration experience
  • Proficiency in spreadsheets, databases, and software
  • Good analytical & problem solving skills
  • Training experience
  • Ability to maintain confidential information
  • Ability to work with minimum supervision
Work History
Senior Field Quality Assurance Specialist, 02/2018 to 09/2019
DHL Supply ChainSouthaven, MS
  • Support the site's General Manager and customer by maintaining a work environment focused on safety, quality, collaboration, and teamwork to make the customer successful
  • Ensure safety, security, regulatory and Distribution Supply Chain guidelines are being followed
  • Review and analyze information and product specifications to determine regulatory compliance with regards to products handled and services performed at the site
  • Manage licenses, including new submissions, tracking renewals and expiration dates, and postings at the site
  • Educate and train employees on Life Science Standard Operating Procedures, Work Instructions, and Quality Standards to ensure compliance with local, state, federal and regulatory authorities
  • Update Work Instructions and Standard Operating Procedures
  • Maintain Quality records and ensure records are readily available upon request
  • Monitor site performance (KPI's) for compliance with Supply Chain and Life Science requirements as well as contractual agreements
  • Prepare routine monthly reports using Excel spreadsheets and project management software
  • Initiate and provide support to staff working on Corrective Actions and Preventive Actions
  • Assist with Regulatory, Internal, and External (customer and 3rd party) audits
  • Maintain effective communication between the customer, General Manager, Quality Manager, and all employees
Human Resources, Benefits Associate, 05/2014 to 02/2017
Shelby County SchoolsMemphis, TN
  • Provide assistance to employees in the largest school district in Tennessee with HR Benefits and Compensation
  • Manage benefits, retirement, leave of absence and support the Compensation department
  • Provide customer service to active and retired employees as walk in customers, by phone, and email
  • Manage the district's HRIS data base and vendor databases simultaneously
  • Serve as liaison between employees and vendors
  • Manage billing accounts and reports
  • Manage personnel data and manual files
  • Verify eligibility for benefits and certify documents for Social Security and retirement
  • Assist with audits and projects
  • Assist with planning and coordinating employee awards and recognition
  • Serve as backup front office receptionist as needed
  • Perform all clerical functions including answering phones, emailing, faxing, filing, and copying.
HR Administrative Assistant/HR Benefits Assistant, 01/2014 to 05/2014
Shelby County SchoolsMemphis, TN
  • Perform Administrative support to the HR Director and HR departmental staff
  • Served as first point of contact in fast-paced HR office with approximately 15,000 active and 10,000 retired employees
  • Perform all clerical functions including answering phones, emailing, faxing, copying, and filing
  • Manage incoming and outgoing mail
  • Order and distribute office supplies
  • Manage departmental emails
  • Schedule and coordinate meetings, interviews, and travel arrangements
  • Ensure compliance with local, state, and federal requirements
  • Maintain a neat and orderly office lobby
  • Perform other duties as assigned
Licensed Cosmetologist, 01/1997 to 01/2014
Self-employedMemphis, TN
  • Provide client focused customer service to salon clients for over 19 years
  • Manage licenses, financial records, and reporting for taxes
  • Manage client profiles and track service history
  • Establish and maintain effective and respectful relationships with staff
  • Establish and maintain good business relations with critical vendors to the business
  • Maintain safe, clean, and orderly work areas at all times ensuring proper sanitation of tools and equipment
Human Resources Representative, 10/2002 to 11/2003
Exult, International PaperMemphis, TN

  • Manage HRIS database to ensure accurate and timely entry of employee status changes and qualifying events
  • Support the HR Manager and assist with benefits and pension inquiries/verifications
  • Document and escalate payroll issues for severance pay, garnishments and court orders
  • Attend weekly staff meetings with management to drive continuous improvements in the department
Accounts Specialist, 06/1998 to 08/2000
Fritz Corporation, FedExMemphis, TN
  • Manage International customer accounts with high volume shipments to U.S
  • Provide customer service to inquiries and resolve issues in an efficient and timely manner
  • Process high volumes of invoices using data entry and classification codes to help expedite transport through U.S. Customs and Clearance
  • Audit high volumes of invoices for accuracy to prevent penalties and fines being assessed
  • Lead trainer for new-hire and temporary employees on job functions
  • Create and maintain filing system for documents
  • Manage department faxes and electronic imaging of documents
University of Memphis - Memphis, TN

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Experienced Human Resources Generalist resume

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Emily Greusel
  • Pre- and Post- Award Administration
  • Departmental and Gift Account Management
  • Procurement and Payment Processing
  • Academic Affairs and Human Resources
  • Financial Reporting and Account Close-outs
  • Audit and Compliance
  • Effort Reporting and Summer Salary 
  • Capital Asset Management
  • Operational Budgeting
  • International Operations & Finance 
  • Staff Development & Management
  • Policy Creation and Training
Senior Manager of Finance 04/2018 to Current University of Chicago, Tata Centre for Development Chicago, IL Head of finance for the Tata Centre for Development (TCD). Responsible for the management of the organization's U.S. and foreign accounts (based in India) including procurement, payment processing, financial reporting, projections and audit compliance. Additional responsibilities also include acting as secondary on all HR, contracting, and operations functions for India based staff including the management of the TCD's Operations Coordinator position. 
Independent Consultant 10/2018 Appen Chicago, IL Review and evaluate online web content according to detailed criteria.
Senior Manager of Sponsored Awards Research 07/2016 to 04/2018 University of Chicago, Institute for Molecular Engineering (IME) Chicago, IL Head of sponsored awards research activity at the Institute of Molecular Engineering. Responsible for the oversight of 24 individual faculty portfolios totaling over $15M in award funding, management of all IME sponsored award staff, policy creation, implementation and training, and representation of the IME division and interests in all campus and abroad research administration events and activities.
Financial Specialist 10/2013 to 07/2016 University of Chicago, Institute for Molecular Engineering (IME) Chicago, IL

Pre-Award and Post-Award management of all IME awards. Other responsibilities include departmental account creation and monitoring, procurement review and approval, equipment management and tagging, financial reporting, projections, and invoicing. Assisted with policy and procedure creation as well as training of employees on various processes and financial systems.

Sponsored Award Accountant (Post Award) 10/2010 to 10/2013 University of Chicago, Financial Services Chicago, IL

Post-Award oversight of over 1000 grant/contract accounts within 2 divisions, 2 institutes, and 27 departments. Oversight of the University of Chicago Beijing Center and Center in Delhi grant accounts. Representation of SAA on several training opportunities with departmental administrators across campus. Representative for SAA on the Financial Services Service Delivery Team designed to increase customer service and satisfaction. Representative for SAA on URA/SAA relations designed to identify and correct AURA system issues after roll-out.

Academic Affairs Specialist 09/2008 to 10/2010 University of Chicago, BSD Department of Medicine Chicago, IL

Completed administrative, payroll, medical staff privileges and immigration functions for over 400 faculty and academic employees. Also managed effort reporting, costing allocation updates, and CV maintenance in conjunction with Medicine Research Administration staff. 

Human Resources Generalist 08/2007 to 09/2008 University of Chicago, BSD Dean's Office Chicago, IL

Promotion from Human Resources Assistant. Completed administrative, payroll, and immigration functions for over 100 staff employees within the BSD Division. Participated in several specialized task forces including the UCMC Human Resources committee responsible for combining personnel policies and coordinating the Hospital/BSD merger. Also, tasked with researching the current effort certification process in the BSD and developing a plan to improve and streamline the process. On-time return rate increased from roughly 30% to 80% in the first year after training and implementation of new effort certification process.

Human Resources Assistant 12/2005 to 08/2007 University of Chicago, BSD Dean's Office Chicago, IL

Assisted with the management of several committees for senior staff and faculty including COAP (Committee on Appointments and Promotions) and COROAP (Committee on Reappointment of Assistant Professors). In addition, I coordinated as well as presented at BSDHRAC (BSD HR Administrative Committee) meetings with BSD Human Resources Divisional Director.

Certificate: Research Leadership Intensive 2018 Society of Research Administrators International Arlington, VA, United States
MBA 2011 Benedictine University Lisle, IL, USA
Master of Science: Organizational Behavior 2011 Benedictine University Lisle, IL, USA
Certificate: Essentials of Human Resource Management 2007 DePaul University Chicago, IL, USA
Bachelor of Science: Biology/Psychology 2005 Augsburg College Minneapolis, MN, USA
Notary Public - State of Illinois (Commission expires 7/29/2019)
Technical Skills

Microsoft Office Suite (Word, Excel, Access, Power Point, and Visio). Adobe Photoshop, Adobe Professional, Adobe Forms, Quickbooks, Asana, Skype. University of Chicago systems: Workday, FAS, ACCTS, PETS, AURA, Epayments, Eledgers, Buysite, Griffin, Business Objects, Delphi, Chalk.