• Strategic advisor to the leadership team on appropriate employee related matters including but not limited to; employee relations, talent development , performance management staffing and compensation
• Create and administer fair and consistent HR policies and procedures and manage change initiatives
• Partnered with key stakeholders to create structured career-paths for underwriting (sales) team
• Identified potential exposure related to compliance and harassment; partnered with vendor to implement company-wide compliance hotline and develop web-based anti-harassment training for all employees
• Leveraged analytics and industry data to change the strategy and streamline the administration of the annual salary and bonus process

• Lead a team of 27 Supervisors, Account Managers and Customer Service staff responsible for a $220 mm book of business
• Partnered and strategized with Sales and Operations VP's and Directors to determine how to create best- in -class service for customers
• Lead project team responsible for the redesign and implementation of the Customer Experience strategy
• Managed account performance, coached team members, identified business opportunities and losses
• Analyzed and reviewed data trends in the business segment and advise team on ways to maintain and grow the business
• Served as the Employee Engagement Champion for the business unit; design and administer quarterly surveys, analyze and communicate results, identify trends, and advise departmental leaders on ways to improve.

• Strategic partner to the business unit leaders, responsible for designing and developing employee engagement, recruitment and retention, and communication initiatives for both domestic and international markets.
• Work with senior leadership to identify talent pipeline and drive strategic people initiatives.
• Developed and implemented standardized job models and compensation structures for UPS Capital international offices (China, Hong Kong, Germany, Brussels, United Kingdom, Mexico, Brazil)
• Revamped Business Development Officer hiring process resulting in 20% increase in successful external hires over the course of 12 months
• Conducted investigations to resolve employee relations issues.
• Managed, trained and develop staff of five human resources supervisors and administrative assistants

• Responsible for full life cycle recruitment for Finance, Accounting, Marketing, Small Business Lending and Insurance Sales teams.
• Created strategic plans with internal customers in regard to succession planning, communication strategies, and employee initiatives.
• Investigate, interpret and resolve employee relations issues.
• Liaise with payroll to solve employee pay disputes.
• Communicate organizational changes and policy updates to entire company via presentation, email or other determined medium.
• Designed and conducted New Hire and New Management Orientation courses.
• Facilitated training programs and workshops for UPS Capital Management.

• Responsible for full life-cycle recruitment for all professional positions located at the Corporate Office and Atlanta based subsidiaries, filled approximately 200 positions per year.
• Minority internship program coordinator for the Corporate Office (INROADS and UNCF).
• Conducted New Hire Orientation for all new Corporate Office employees.
• Trained and developed new Recruiters and Administrative Assistants.

• Responsible for scheduling interviews, conducting resume searches, and performing preliminary phone screens.
• Created the design and structure for the 2004 MBA University Recruiting Program.
• Established standardized job descriptions for all domestic positions within the company.
• Assisted in the company-wide implementation of a single source temporary service provider.

Pre-Award and Post-Award management of all IME awards. Other responsibilities include departmental account creation and monitoring, procurement review and approval, equipment management and tagging, financial reporting, projections, and invoicing. Assisted with policy and procedure creation as well as training of employees on various processes and financial systems.

Post-Award oversight of over 1000 grant/contract accounts within 2 divisions, 2 institutes, and 27 departments. Oversight of the University of Chicago Beijing Center and Center in Delhi grant accounts. Representation of SAA on several training opportunities with departmental administrators across campus. Representative for SAA on the Financial Services Service Delivery Team designed to increase customer service and satisfaction. Representative for SAA on URA/SAA relations designed to identify and correct AURA system issues after roll-out.

Completed administrative, payroll, medical staff privileges and immigration functions for over 400 faculty and academic employees. Also managed effort reporting, costing allocation updates, and CV maintenance in conjunction with Medicine Research Administration staff. 

Promotion from Human Resources Assistant. Completed administrative, payroll, and immigration functions for over 100 staff employees within the BSD Division. Participated in several specialized task forces including the UCMC Human Resources committee responsible for combining personnel policies and coordinating the Hospital/BSD merger. Also, tasked with researching the current effort certification process in the BSD and developing a plan to improve and streamline the process. On-time return rate increased from roughly 30% to 80% in the first year after training and implementation of new effort certification process.

Assisted with the management of several committees for senior staff and faculty including COAP (Committee on Appointments and Promotions) and COROAP (Committee on Reappointment of Assistant Professors). In addition, I coordinated as well as presented at BSDHRAC (BSD HR Administrative Committee) meetings with BSD Human Resources Divisional Director.