Human Resources Generalist resume examples

• Strategic advisor to the leadership team on appropriate employee related matters including but not limited to; employee relations, talent development , performance management staffing and compensation
• Create and administer fair and consistent HR policies and procedures and manage change initiatives
• Partnered with key stakeholders to create structured career-paths for underwriting (sales) team
• Identified potential exposure related to compliance and harassment; partnered with vendor to implement company-wide compliance hotline and develop web-based anti-harassment training for all employees
• Leveraged analytics and industry data to change the strategy and streamline the administration of the annual salary and bonus process

• Lead a team of 27 Supervisors, Account Managers and Customer Service staff responsible for a $220 mm book of business
• Partnered and strategized with Sales and Operations VP's and Directors to determine how to create best- in -class service for customers
• Lead project team responsible for the redesign and implementation of the Customer Experience strategy
• Managed account performance, coached team members, identified business opportunities and losses
• Analyzed and reviewed data trends in the business segment and advise team on ways to maintain and grow the business
• Served as the Employee Engagement Champion for the business unit; design and administer quarterly surveys, analyze and communicate results, identify trends, and advise departmental leaders on ways to improve.

• Strategic partner to the business unit leaders, responsible for designing and developing employee engagement, recruitment and retention, and communication initiatives for both domestic and international markets.
• Work with senior leadership to identify talent pipeline and drive strategic people initiatives.
• Developed and implemented standardized job models and compensation structures for UPS Capital international offices (China, Hong Kong, Germany, Brussels, United Kingdom, Mexico, Brazil)
• Revamped Business Development Officer hiring process resulting in 20% increase in successful external hires over the course of 12 months
• Conducted investigations to resolve employee relations issues.
• Managed, trained and develop staff of five human resources supervisors and administrative assistants

• Responsible for full life cycle recruitment for Finance, Accounting, Marketing, Small Business Lending and Insurance Sales teams.
• Created strategic plans with internal customers in regard to succession planning, communication strategies, and employee initiatives.
• Investigate, interpret and resolve employee relations issues.
• Liaise with payroll to solve employee pay disputes.
• Communicate organizational changes and policy updates to entire company via presentation, email or other determined medium.
• Designed and conducted New Hire and New Management Orientation courses.
• Facilitated training programs and workshops for UPS Capital Management.

• Responsible for full life-cycle recruitment for all professional positions located at the Corporate Office and Atlanta based subsidiaries, filled approximately 200 positions per year.
• Minority internship program coordinator for the Corporate Office (INROADS and UNCF).
• Conducted New Hire Orientation for all new Corporate Office employees.
• Trained and developed new Recruiters and Administrative Assistants.

• Responsible for scheduling interviews, conducting resume searches, and performing preliminary phone screens.
• Created the design and structure for the 2004 MBA University Recruiting Program.
• Established standardized job descriptions for all domestic positions within the company.
• Assisted in the company-wide implementation of a single source temporary service provider.

Pre-Award and Post-Award management of all IME awards. Other responsibilities include departmental account creation and monitoring, procurement review and approval, equipment management and tagging, financial reporting, projections, and invoicing. Assisted with policy and procedure creation as well as training of employees on various processes and financial systems.

Post-Award oversight of over 1000 grant/contract accounts within 2 divisions, 2 institutes, and 27 departments. Oversight of the University of Chicago Beijing Center and Center in Delhi grant accounts. Representation of SAA on several training opportunities with departmental administrators across campus. Representative for SAA on the Financial Services Service Delivery Team designed to increase customer service and satisfaction. Representative for SAA on URA/SAA relations designed to identify and correct AURA system issues after roll-out.

Completed administrative, payroll, medical staff privileges and immigration functions for over 400 faculty and academic employees. Also managed effort reporting, costing allocation updates, and CV maintenance in conjunction with Medicine Research Administration staff. 

Promotion from Human Resources Assistant. Completed administrative, payroll, and immigration functions for over 100 staff employees within the BSD Division. Participated in several specialized task forces including the UCMC Human Resources committee responsible for combining personnel policies and coordinating the Hospital/BSD merger. Also, tasked with researching the current effort certification process in the BSD and developing a plan to improve and streamline the process. On-time return rate increased from roughly 30% to 80% in the first year after training and implementation of new effort certification process.

Assisted with the management of several committees for senior staff and faculty including COAP (Committee on Appointments and Promotions) and COROAP (Committee on Reappointment of Assistant Professors). In addition, I coordinated as well as presented at BSDHRAC (BSD HR Administrative Committee) meetings with BSD Human Resources Divisional Director.

• Responsible for all recruitment functions for the site.
• Perform all human resource functions, including weekly payroll processing.
• Ensure accurate entry of Team Member transfers.
• Conduct interviews to recommend candidates for hire.
• Work closely with site managers on policy and procedures.
• Assist managers with employee discipline issues.
• Perform all administrative functions including change notices.
• Assist employees with any HR questions including payroll, benefits, and policy questions.
• Administer and maintain the learning management system for training.
• Responsible for managing all Worker's Compensation.
• Administer the safety program and coordinate recognition.

• Responsible for the general operations of the store.
• Perform all human resource functions, including payroll.
• Ensure accurate entry of daily financials.
• Perform all Accounts Receivable and Accounts Payable functions.
• Work closely with the owner on store initiatives and the financial operations of the company.
• Prepare orders per customer requests.
• Manage store associates to ensure they are working and providing a high level of customer service.
• Perform closing duties which include cash handling and securing the building.
• Train new store associates in all areas of the store.
• Handle any customer complaints.
• Work closely with other mangers to help improve work process and reduce inefficiencies.

• Responsible for running various shifts.
• Prepare orders per customer requests.
• Manage crew members to ensure they are working and following quality, service, and cleanliness guidelines.
• Perform closing duties which include cash handling and securing the building.
• Participate in bi-weekly meetings to help improve process inefficiencies.
• Train new crew members in all areas of the restaurant.
• Handle any customer complaints.
• Perform cleaning tasks as needed.
• Ensure crew is working safely.

• Responsible for the bi-weekly processing of hourly payroll.
• Provide guidance to facility managers with handling of employee relations issues.
• Recruit and maintain staffing levels for all hourly positions.
• Administer the paperwork flow for all payroll processing.
• Assist employees with any benefit/human resource related questions.
• Conduct new hire hourly orientations.
• Conduct new hire benefit orientations.
• Provide guidance and advice in regard to policy interpretation.
• Provide assistance to other HR counterparts.
• Responsible for the administration and functions of the bi-weekly grievance meetings.
• Work closely with the Plant Manager to resolve any outstanding grievances.
• Provide guidance and advice to facility managers for union contract interpretations.

• Responsible for the staffing and recruitment for Grande's largest production facility, including applicant screening, telephone interviews, reference checks, onsite interviews, and participating in job fairs.
• Responsible for the administration of short-term disability, Worker's Compensation and FMLA.
• Work with facility managers to create creative return-to-work situations for individuals with restricted duty.
• Safety committee lead on several safety committees including behavioral safety, and accident investigations.
• Work with temporary staffing agencies to assist in recruiting candidates for production positions.
• Distribute internal Opportunity postings for internal positions.
• Administer the paperwork flow for applicants for internal positions, including applicant listings.
• Work with managers on Associate relations such as performance or attendance related issues.
• Strategically work with managers to find creative ways to recruit for new Associates.
• Work on projects to improve efficiencies and reduce redundancies in administrative processes.
• Perform data entry functions into the HRIS, including new hires, terminations, promotions, etc.
• Organize and file daily paperwork, and Associate personnel file maintenance.
• Present corrective action plans to Associates with substandard performance.
• Travel to operations facilities to be a business partner by providing guidance and assistance regarding policy interpretation, Associate relations issues, etc.
• Provide assistance to Associates with questions in regards to benefits or other questions.
• Work closely with facility managers to meet the needs of all Associates at four different production facilities.