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Experienced Human Resources professional with comprehensive understanding of business needs. Proven ability to integrate as a strategic partner of the organization and  incorporate the Human Resources strategy into the overall business operating plan.
  • Change Management
  • Employee Relations
  • Knowledge of US and International Labor Law
  • Performance Management
  • Employee Engagement
  • Strategic Business Partner
  • Manager Coaching and Training
  • Leadership Development

Hiscox, USA Atlanta, GA Leading, non- traditional specialist insurer, focused on providing professional liability solutions
Human Resources Advisor
  • Strategic advisor to the leadership team on appropriate employee related matters including but not limited to; employee relations, talent development , performance management staffing and compensation
  • Create and administer fair and consistent HR policies and procedures and manage change initiatives
  • Partnered with key stakeholders to create structured career-paths for underwriting (sales) team
  • Identified potential exposure related to compliance and harassment; partnered with vendor to implement company-wide compliance hotline and develop web-based anti-harassment training for all employees
  • Leveraged analytics and industry data to change the strategy and streamline the administration of the annual salary and bonus process
11/2005 to 07/2016
World's largest package delivery company with over 425,000 employees and annual revenue of $51.5B.
09/2007 to 07/2016
Wholly-owned subsidiary of UPS providing risk mitigation and financing solutions to companies who wish to extend credit, accelerate receivables, or protect their goods.
01/2014 to 07/2016
Manager, Customer Relationship Group UPS Capital
  • Lead a team of 27 Supervisors, Account Managers and Customer Service staff responsible for a $220 mm book of business
  • Partnered and strategized with Sales and Operations VP's and Directors to determine how to create best- in -class service for customers
  • Lead project team responsible for the redesign and implementation of the Customer Experience strategy
  • Managed account performance, coached team members, identified business opportunities and losses
  • Analyzed and reviewed data trends in the business segment and advise team on ways to maintain and grow the business
  • Served as the Employee Engagement Champion for the business unit; design and administer quarterly surveys, analyze and communicate results, identify trends, and advise departmental leaders on ways to improve.
01/2011 to 12/2013
Human Resources Manager
  • Strategic partner to the business unit leaders, responsible for designing and developing employee engagement, recruitment and retention, and communication initiatives for both domestic and international markets.
  • Work with senior leadership to identify talent pipeline and drive strategic people initiatives.
  • Developed and implemented standardized job models and compensation structures for UPS Capital international offices (China, Hong Kong, Germany, Brussels, United Kingdom, Mexico, Brazil)
  • Revamped Business Development Officer hiring process resulting in 20% increase in successful external hires over the course of 12 months
  • Conducted investigations to resolve employee relations issues.
  • Managed, trained and develop staff of five human resources supervisors and administrative assistants
09/2007 to 12/2010
Human Resources Generalist
  • Responsible for full life cycle recruitment for Finance, Accounting, Marketing, Small Business Lending and Insurance Sales teams.
  • Created strategic plans with internal customers in regard to succession planning, communication strategies, and employee initiatives.
  • Investigate, interpret and resolve employee relations issues.
  • Liaise with payroll to solve employee pay disputes.
  • Communicate organizational changes and policy updates to entire company via presentation, email or other determined medium.
  • Designed and conducted New Hire and New Management Orientation courses.
  • Facilitated training programs and workshops for UPS Capital Management.
11/2005 to 09/2007
  • Responsible for full life-cycle recruitment for all professional positions located at the Corporate Office and Atlanta based subsidiaries, filled approximately 200 positions per year.
  • Minority internship program coordinator for the Corporate Office (INROADS and UNCF).
  • Conducted New Hire Orientation for all new Corporate Office employees.
  • Trained and developed new Recruiters and Administrative Assistants.
05/2004 to 05/2005
Talent Acquisition Specialist INVITROGEN CORPRATION (now Life Technologies) Carlsbad, CA
Global life sciences company that believes in the power of science to transform lives, with 3.8B in revenue and 10,000 employees.
  • Responsible for scheduling interviews, conducting resume searches, and performing preliminary phone screens.
  • Created the design and structure for the 2004 MBA University Recruiting Program.
  • Established standardized job descriptions for all domestic positions within the company.
  • Assisted in the company-wide implementation of a single source temporary service provider.
Proficient in MS Office Suite, Workday,People Soft, Recruitment Software (Talx, Taleo)
Bachelor of Science: Business Administration San Diego State University San Diego, CA Business Administration
Professional in Human Resources (PHR)
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  • Pre- and Post- Award Administration
  • Departmental and Gift Account Management
  • Procurement and Payment Processing
  • Academic Affairs and Human Resources
  • Financial Reporting and Account Close-outs
  • Audit and Compliance
  • Effort Reporting and Summer Salary 
  • Capital Asset Management
  • Operational Budgeting
  • International Operations & Finance 
  • Staff Development & Management
  • Policy Creation and Training
Senior Manager of Finance 04/2018 to Current University of Chicago, Tata Centre for Development Chicago, IL Head of finance for the Tata Centre for Development (TCD). Responsible for the management of the organization's U.S. and foreign accounts (based in India) including procurement, payment processing, financial reporting, projections and audit compliance. Additional responsibilities also include acting as secondary on all HR, contracting, and operations functions for India based staff including the management of the TCD's Operations Coordinator position. 
Independent Consultant 10/2018 Appen Chicago, IL Review and evaluate online web content according to detailed criteria.
Senior Manager of Sponsored Awards Research 07/2016 to 04/2018 University of Chicago, Institute for Molecular Engineering (IME) Chicago, IL Head of sponsored awards research activity at the Institute of Molecular Engineering. Responsible for the oversight of 24 individual faculty portfolios totaling over $15M in award funding, management of all IME sponsored award staff, policy creation, implementation and training, and representation of the IME division and interests in all campus and abroad research administration events and activities.
Financial Specialist 10/2013 to 07/2016 University of Chicago, Institute for Molecular Engineering (IME) Chicago, IL

Pre-Award and Post-Award management of all IME awards. Other responsibilities include departmental account creation and monitoring, procurement review and approval, equipment management and tagging, financial reporting, projections, and invoicing. Assisted with policy and procedure creation as well as training of employees on various processes and financial systems.

Sponsored Award Accountant (Post Award) 10/2010 to 10/2013 University of Chicago, Financial Services Chicago, IL

Post-Award oversight of over 1000 grant/contract accounts within 2 divisions, 2 institutes, and 27 departments. Oversight of the University of Chicago Beijing Center and Center in Delhi grant accounts. Representation of SAA on several training opportunities with departmental administrators across campus. Representative for SAA on the Financial Services Service Delivery Team designed to increase customer service and satisfaction. Representative for SAA on URA/SAA relations designed to identify and correct AURA system issues after roll-out.

Academic Affairs Specialist 09/2008 to 10/2010 University of Chicago, BSD Department of Medicine Chicago, IL

Completed administrative, payroll, medical staff privileges and immigration functions for over 400 faculty and academic employees. Also managed effort reporting, costing allocation updates, and CV maintenance in conjunction with Medicine Research Administration staff. 

Human Resources Generalist 08/2007 to 09/2008 University of Chicago, BSD Dean's Office Chicago, IL

Promotion from Human Resources Assistant. Completed administrative, payroll, and immigration functions for over 100 staff employees within the BSD Division. Participated in several specialized task forces including the UCMC Human Resources committee responsible for combining personnel policies and coordinating the Hospital/BSD merger. Also, tasked with researching the current effort certification process in the BSD and developing a plan to improve and streamline the process. On-time return rate increased from roughly 30% to 80% in the first year after training and implementation of new effort certification process.

Human Resources Assistant 12/2005 to 08/2007 University of Chicago, BSD Dean's Office Chicago, IL

Assisted with the management of several committees for senior staff and faculty including COAP (Committee on Appointments and Promotions) and COROAP (Committee on Reappointment of Assistant Professors). In addition, I coordinated as well as presented at BSDHRAC (BSD HR Administrative Committee) meetings with BSD Human Resources Divisional Director.

Certificate: Research Leadership Intensive 2018 Society of Research Administrators International Arlington, VA, United States
MBA 2011 Benedictine University Lisle, IL, USA
Master of Science: Organizational Behavior 2011 Benedictine University Lisle, IL, USA
Certificate: Essentials of Human Resource Management 2007 DePaul University Chicago, IL, USA
Bachelor of Science: Biology/Psychology 2005 Augsburg College Minneapolis, MN, USA
Notary Public - State of Illinois (Commission expires 7/29/2019)
Technical Skills

Microsoft Office Suite (Word, Excel, Access, Power Point, and Visio). Adobe Photoshop, Adobe Professional, Adobe Forms, Quickbooks, Asana, Skype. University of Chicago systems: Workday, FAS, ACCTS, PETS, AURA, Epayments, Eledgers, Buysite, Griffin, Business Objects, Delphi, Chalk.

This resume is created in 7 minutes.
Highly dedicated Human Resources Professional with a commitment to quality and the willingness to navigate change in a diverse workforce; while sharing and supporting the missions and values of a forward thinking organization.
05/2016 to Current
Human Resources Generalist Regal Ware, Inc. Kewaskum, WI
  • Coordinate staffing activities including recruitment, selection, interviewing, and hiring of exempt and non-exempt team members.
  • Facilitate and manage the onboarding process for new hires
  • Conduct all pre-employment process checks
  • Responsible for the management of the HRIS, Dayforce
  • Assist employees with HR related questions including leave inquiries
  • Coordinate policy and procedure review for the implementation of employee handbook
  • Facilitate and coordinate training for harassment and other compliance training
  • Coordinate the staffing requirements for college students 
  • Create and distribute processes and SOP's related to HR practices and consistent usage of HRIS
  • Responsible for the administration of all personnel changes in the HRIS 
01/2014 to 01/2015
Human Resource Coordinator Menard, Inc Iron Ridge, WI
  • Responsible for all recruitment functions for the site.
  • Perform all human resource functions, including weekly payroll processing.
  • Ensure accurate entry of Team Member transfers.
  • Conduct interviews to recommend candidates for hire.
  • Work closely with site managers on policy and procedures.
  • Assist managers with employee discipline issues.
  • Perform all administrative functions including change notices.
  • Assist employees with any HR questions including payroll, benefits, and policy questions.
  • Administer and maintain the learning management system for training.
  • Responsible for managing all Worker's Compensation.
  • Administer the safety program and coordinate recognition.
01/2013 to 01/2014
Operations Manager Mayville Ace Hardware Mayville, WI
  • Responsible for the general operations of the store.
  • Perform all human resource functions, including payroll.
  • Ensure accurate entry of daily financials.
  • Perform all Accounts Receivable and Accounts Payable functions.
  • Work closely with the owner on store initiatives and the financial operations of the company.
  • Prepare orders per customer requests.
  • Manage store associates to ensure they are working and providing a high level of customer service.
  • Perform closing duties which include cash handling and securing the building.
  • Train new store associates in all areas of the store.
  • Handle any customer complaints.
  • Work closely with other mangers to help improve work process and reduce inefficiencies.
01/2012 to 01/2014
Shift Manager McDonald's of Mayville Mayville, WI
  • Responsible for running various shifts.
  • Prepare orders per customer requests.
  • Manage crew members to ensure they are working and following quality, service, and cleanliness guidelines.
  • Perform closing duties which include cash handling and securing the building.
  • Participate in bi-weekly meetings to help improve process inefficiencies.
  • Train new crew members in all areas of the restaurant.
  • Handle any customer complaints.
  • Perform cleaning tasks as needed.
  • Ensure crew is working safely.
01/2011 to 01/2012
Human Resources Generalist Metalcraft of Mayville Mayville, WI
  • Responsible for the bi-weekly processing of hourly payroll.
  • Provide guidance to facility managers with handling of employee relations issues.
  • Recruit and maintain staffing levels for all hourly positions.
  • Administer the paperwork flow for all payroll processing.
  • Assist employees with any benefit/human resource related questions.
  • Conduct new hire hourly orientations.
  • Conduct new hire benefit orientations.
  • Provide guidance and advice in regard to policy interpretation.
  • Provide assistance to other HR counterparts.
  • Responsible for the administration and functions of the bi-weekly grievance meetings.
  • Work closely with the Plant Manager to resolve any outstanding grievances.
  • Provide guidance and advice to facility managers for union contract interpretations.
01/2004 to 01/2011
Grande Cheese Company Brownsville, WI
06/2004 to 01/2006
Human Resources Administrator
01/2006 to 01/2011
Sr. Human Resources Business Partner
  • Responsible for the staffing and recruitment for Grande's largest production facility, including applicant screening, telephone interviews, reference checks, onsite interviews, and participating in job fairs.
  • Responsible for the administration of short-term disability, Worker's Compensation and FMLA.
  • Work with facility managers to create creative return-to-work situations for individuals with restricted duty.
  • Safety committee lead on several safety committees including behavioral safety, and accident investigations.
  • Work with temporary staffing agencies to assist in recruiting candidates for production positions.
  • Distribute internal Opportunity postings for internal positions.
  • Administer the paperwork flow for applicants for internal positions, including applicant listings.
  • Work with managers on Associate relations such as performance or attendance related issues.
  • Strategically work with managers to find creative ways to recruit for new Associates.
  • Work on projects to improve efficiencies and reduce redundancies in administrative processes.
  • Perform data entry functions into the HRIS, including new hires, terminations, promotions, etc.
  • Organize and file daily paperwork, and Associate personnel file maintenance.
  • Present corrective action plans to Associates with substandard performance.
  • Travel to operations facilities to be a business partner by providing guidance and assistance regarding policy interpretation, Associate relations issues, etc.
  • Provide assistance to Associates with questions in regards to benefits or other questions.
  • Work closely with facility managers to meet the needs of all Associates at four different production facilities.
Advanced Emergency Medical Technician MATC Madison, WI, USA Completed course for Advance Emergency Medical Technician
Masters: Business Administration University of Phoenix Appleton, WI Business Administration
Bachelor: Business Administration Human Resources Marian College Fond du Lac, WI Business Administration Human Resources
Received Certificate in Human Resource Management Moraine Park Technical College West Bend, WI
  • Current member of the Fond du Lac AC Human Resources Association
  • National Registry and State Licensed Emergency Medical Technician for Mayville EMS
This resume is created in 7 minutes.
Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations.
  • Staffing and recruiting professional
  • Training and development
  • Employee relations
  • Fluent in Spanish
  • Performance management strategies
  • Compensation/payroll
  • Human resources audits
  • ADP
Successfully led and managed the start of a new office location, that acquired 10 high-value new clients in less than eight months. 
Was recognized by the company and received an award for the Most Driven & Determined. 
Operations Administrator, 05/2016 to Current Metro Industrial Services Smyrna, TN
  • Assist the Regional Manager to train internal staff on new policies and procedures, Avionte, Rapid Card, E -Verify,and Background.
  • Monitor Work Comp claims and train staff on Work Comp Procedures help find ways to cut cost and get work comp employees back to work promptly.
  • Coordinate with RM on opening, setting-up, and training staff for new branches.
  • Member of Leadership team- Partner with leadership team to grow Metro.
  • Member of Safety team.
  • Help monitor branches to make sure they are meeting criteria for audits Partner up with Marketing, Training person to set up Audits Monitor branches to ensure that new policies and procedures are being followed.
  • Assist with problem resolution as needed Assist in implementing ACA companywide, On-call in emergency situations for operations of the branches, Build relationships with clients and implement procedures as needed.
  • Set up Recruiting help.
Assistant Branch Manager, 09/2015 to 05/2016 Metro Industrial Services Gallatin, TN
  • Vision casting and motivation of staff and creating a team environment.
  • Assist with job fairs and recruiting, and marketing of branch location if needed.
  • Create and build relationships with clients and keeping clear communication on employee and contract matters.
  • Set sales goals and make sales calls, Assist staff with filling job orders, and onboarding. 
  • Perform exit interviews, and terminations.
  • Coach internal staff on any performance issues and execute any disciplinary action, execute reviews, promotions, and raises Conduct matters of business such as payroll, policy, accounts receivable, accounts payable.
  • Represent Metro in community organizations and events which could serve as a tool in acquiring new business or employees.
  • Manage time for internal office personnel, tracking of expenses, petty cash and budget.
  • Handle all issues arising from the operations of the office and keep a standard of professionalism.
  • Strategy planning and policy implementation for current and future growth. 
  • Investigate, report and management of all workman's comp related matters.
Executive Assistant/Staffing Coordinator, 12/2014 to 09/2015 Archangel Protective Services Nashville, TN
  • Maintain scheduling and calendar for CEO, setting up and modifying appointments. 
  • Monitor job applicant sites and assist with preliminary screening/reviewing of applicants and setting up  interviews.
  • On-boarding of all Unarmed and Armed Security Officers. 
  • Manage account managers, supervisors and officers, to assure an above average satisfaction level with Archangel.
  • Interface with HR representative in assuring that benefits program and policies/procedures are written, reviewed, completed, and implemented successfully.
Executive Assistant/Staffing Coordinator, 10/2013 to 06/2014 HHS/Contractor - HCA Tri-Star Centennial Medical Center Nashville, TN
  • Responsible for all HR aspects of hiring and maintaining personnel files.
  • Training of 132 employees, for a 657-bed hospital campus.
  • Assist with the management and coordination of housekeeping operations.
  • Time keeping for all hourly employees using ADP Time Saver.
  • Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
Human Resources Generalist, 03/2012 to 09/2013 Foutch Industries, LLC Smithville, TN
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Directed personnel training and labor relations activities.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Advise Management on organizational policy matters and recommend needed changes.
  • Answered employee questions regarding Unemployment/Partial Unemployment Benefits and Workers Compensation and resolved any issues.
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Created organizational flow charts and career path reports to evaluate employee compensation information.
  • Designed the employee performance evaluation process and merit program.
  • Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Created and implemented the exit and interview program process.
  • Created and modified job descriptions within all departments.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Created and managed more than 400 confidential personnel records.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Payroll Clerk/Human Resources Assistant, 02/2009 to 09/2009 Zelenka Nursery, LLC Smithville, TN
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Conduct interviews for all open positions. 
  • Process all on-boarding procedure of new hires. 
  • Worked HR representatives on establishing consistent hiring practices.
Receptionist/Human Resource Assistant, 05/2007 to 06/2008 Foutch Industries, LLC Smithville, TN
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Worked with HR  on establishing consistent hiring practices.
  • Identified staff vacancies and recruited, interviewed and selected applicants.
  • Served as a link Between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Managed all Workers Compensation Claims.
  • Translated all Work Instructions/ Job Descriptions, etc in Spanish.
Spanish Interpreter/Receptionist, 03/2004 to 04/2006 Adecco Staffing Smithville, TN
  • Assisted Caseworkers with Interpreting in Spanish/English for potential customers.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Received and distributed faxes and mail in a timely manner.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Assisted customers with questions on their case.
High School Diploma: 2004 Continental Academy