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This resume is created in 7 minutes.
Summary
I am a hardworking, highly motivated, positive, creative, energetic, team oriented, and talented individual with great presentation, communication, and leadership skills.
Skills
  • Training program implementation
  • Leadership/communication skills
  • Employee relations
  • Customer-oriented
  • Self-motivated
  • Decisive
  • Innovative
  • Problem solving
  • Presentation skills
  • Interpersonal skills
  • Communication skills
  • Skilled multi-tasker
  • Training and development
  • Conflict resolution techniques
  • Enthusiastic team player
  • Excellent written and verbal communicator
Experience
November 2015
to
June 2017
Pier One issaquah, WA Sales Lead/Operations Co-Lead
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Provided a high level of product and leadership support to representatives and clients.
  • Routinely prepared and evaluated reports to identify success, progress, and improvements that needed to happen.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Placed special orders and called other stores to find desired items.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Administered all point of sale opening and closing procedures.
  • Organized and maintained stock room, received, unpacked and organized merchandise. Replenished floor stock and processed shipments to ensure product availability for customers.
October 2013
to
November 2015
Pier 1 Imports Issaquah, WA Sales Associates
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items.
  • Set aside on-hold reservations.
  • Provided expert product and service information.
  • Maintained up-to-date knowledge of customer buying habits.
  • Answered incoming telephone calls with professional and knowledgeable responses. Created attractive displays.
  • Recommended merchandise based on customer needs and personal style. 
September 1998
to
May 2001
Mary Kay Cosmetics Renton, WA Independent Beauty Consultant - Team Leader
  • Managed team of cosmetic consutants.
  • Served as mentor to junior team members.
  • Scheduled and led beauty consultations.
  • Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.
  • Attended weekly Training meetings
  • Provided care and instruction of all products to clients.
  • Placed customer orders
  • Held and led team meetings
  • Trained new consultants
September 1996
to
Current
Home Issaquah, WA Dayhome Owner & Operator/ Work At Home Mom
  • Organized activities that developed children's mental, physical, emotional and social growth.  
  • Frequently volunteered in school offices and classrooms. .
  • Made nutritious snacks and meals for family.
  • Member of PTSA Board where I communcated WA State Legislative issues to parents (including speaking in front of large groups of people), organized volunteers for events, led in communcation efforts to achieve 100% PTSA enrollment, participated in weekly board meetings, and helped plan and attend multiple PTSA and Legislation functions.
  • Member of PTSA Council which is a board of representatives from each school, mostly presidents of PTSA, that collectively met on a monthly basis to collaborate the assurance that PTSA goals were met on every level. I represented a legislative position and was responsible for communating WA State Legislation decisions and laws that affected our schools. 
  • Co-led and planned many events, one which required facilitation of 300 students and over 500 guests.
  • Overall provided a safe, healthy, and loving environment for a husband and three children who are currently a successful business owner, a working Senior in HS, a College Scolarship Athlete, and a successful Working Young Adult. 
October 1993
to
September 1996
F.B. Beattie Seattle, wa Human Resources Representative
  • Designed PowerPoint presentations for meetings with top-level executives.
  • Ran the bi-weekly payroll process.
  • Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Supported employees at all levels, including executive leadership.
  • Handled new employee orientations.
  • Presented company compliance issues to employees (i.e. sexual harassment in the work place).
  • Helped maintain employee records. 
September 1991
to
February 1993
Universtiy of Washington Seattle, Wa Assistant Event Planner
  • Helped Oversee the development and launch of events.  
  • Monitored a budget for each event.
  • Arranged and monitored vendors.
  • Procured and organized facilities.
  • Communicated with UW and other facilitie's leaders and staff.
  • Provided direction and customer service to event attendees.
Education and Training
1988
Quincy High School Quincy, WA, USA High School Diploma: General
1990
Wenatchee Valley College Wenatchee, WA, USA Associate of Arts: General Upon graduation also received the Student of Excellence Award.
2002
Universtiy of Washington Seattle, WA, USA Bachelor of Arts: Communication Bachelor degree in Communications.
Activities and Honors
  • Student Achievement award - College
  • Business International Group Member
  • Team Leader in Mary Kay Cosmetics
  • Classroom Volunteer/Teacher's Aid
  • Parent Group President
  • PTSA Board Member
  • PTSA Council Member
  • PTSA Volunteer and co-lead on Senior Farewell/Senior Events
This resume is created in 7 minutes.
Summary
Client-focused and compassionate individual dedicated to optimizing care plans in Healthcare, Housing, and Special Needs settings in order to achieve the highest levels of client care and support.
Skills
  • Bilingual-English/Spanish
  • Microsoft Office- Word, Excel Powerpoint
  • Knowledge of Affordable Housing, HUD, Federal , State and Local housing regulations
  • Patient and family focused
  • Organized 
  • Office Accounting
  • Effective verbal, written, and interpersonal communication skills
  • AP and AR Management
  • Customer Service Oriented
  • Self-Motivated and a self-starter
  • Maintaining records
Experience
Carabetta Enterprises Worcester, MA Collections & Leasing Specialist 02/2017 to Current
  • Ability to complete recertification accurately and within an established time frame
  • Responsible for the recertification process at the property and maintain knowledge of all aspects of recertification such as program compliance and resident relations
  • Process and collect resident information including 3rd Party verification, determining eligibility for continues occupancy, and processing interim certifications as needed.
  • Ensure proper calculation of income, assets and rent levels and retain knowledge of project based and housing choice programs
  • Enforce Collections and Legal procedures like sending out NTQ, follow up with residents with owed balances, Sending over accounts to Legal department when over due and past the  14 days
  • Daily check scanning and deposits as well as printing out reports of batches scanned. 
  • Data entry of applicants  into the system and controlling all paperwork for move outs and  processing  new leases for new residents
Associated Home Care/Home Staff Worcester, MA Human Resources Representative 02/2015 to 05/2017
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Assisted with recruiting at Job fairs, background checks and reference checks.
  • Responded to the questions and concerns of new hires.
  • Performed customer service functions by answering  phone calls daily.
  • Kept the office orderly by organizing and filing paperwork, sorting and delivering mail, performing bookkeeping duties and adhering to many other office management duties.
Autism Allies Worcester, MA ABA Therapist/Case Manager 07/2016 to Current
  • On call position and as needed
  • Work with families and specifically their children and assist them in performing daily functions while helping their child move from high spectrum to low spectrum
  • Collaborated with different disciplines to provide cohesive care to child and helped families find programs and services for the benefit of the client/child
  • Offered tips on how to help with sensory disorders and develop plans for succesful transitions
Herb Chambers Alfa Romeo Fiat Chrysler Jeep Millbury, MA Office Administrative Assistant 06/2013 to 04/2015
  • ADP Processing
  • Front Desk Coverage for Service cashier as well as greet service customers and cash them out
  • Schedule inbound phone calls for service appointments when there is customer overflow and Service occupied
  • Filed, faxed, scanned and copied documents for Sales and Service in Accounting office.
  • Responsible for accounts payable and accounts receivable
  • Maintained inventory in database and registered sold vehicles using Computerized Vehicle Registration (CVR)
  • Managed account schedules as well as reconciled and balanced them
Education and Training
High School Diploma 2010 North High School , Worcester, MA
Certification: Computerized Vehicle Registration (CVR) 2014
Certification: Special Educational Needs (SEN) 2015 Head Start
Certification: Applied Behavioral Analysis (ABA) 2016 Autism Allies
Course Completion: Fair Housing & Maintenance 2016 Deborah R. Piltch Esq.
Volunteer Services & Participation

Pentecostal Church

Worcester, MA.  

Pastor Jorge and Ana Sanchez

Assist in Church fundraising promotion as well as fundraising food drives as a server, cook, and cleaner

This resume is created in 7 minutes.
Summary of Skills
  • Conflict resolution
  • Advanced problem solving abilities
  • Strong work ethic
  • Team player
  • Excellent writer and editor
  • Skilled multi-tasker
  • Positive attitude
  • Curriculum development and assessment
Professional Experience
Habush Habush & Rottier SC Milwaukee, WI Paralegal 10/2015 to Current

Support attorney with caseload of over 70 active personal injury cases and provide outstanding customer service to clients while preparing their case for settlement prior to or during litigation.

  • Assisted to recover over $3,000,000 for injured clients in 2019.
  • Review medical records and prepare medical summaries.
  • Write and organize demand packages, prepare mediation submissions, as well as identify and outline case issues for attorney.
  • Write discovery responses, request for admissions, witness lists, stipulations, motions and orders.
  • Prepare exhibits for trial and assist attorney during trial.
  • Negotiate lien reductions with surrogated carriers.
State Farm Insurance Brookfield, WI Field Complex Claim Representative 09/2005 to 10/2015

Deliver remarkable customer service to resolve complex property damage and bodily injury claims. Conduct liability and coverage investigations. Analyze policy language. Collect required documentation to determine the value of an injury claim.

  • Manage an inventory of 200+ claims, closing an average of five claims per week.
  • Mentored seven new claim representatives.
  • Coordinated several "Take Your Child to Work" events and participated on the Diversity and Inclusion committee.
State Farm Insurance Bloomington, IL Human Resources Analyst 07/1998 to 09/2005

Developed, tested, and trained end users on PeopleSoft software (HRIS) system implementation and upgrades.

  • Supervised a training team of 20 associates.
State Farm Insurance Woodbury, MN Human Resources Representative 09/1992 to 07/1998

Performed HR Generalist duties for over 250 employees in Wisconsin claim offices. Duties included, but not limited to: candidate selection process, performance management, training and development, employee relations, benefits administration and policy/records management.

  • Achieved the Competent Toastmaster designation.
State Farm Insurance Madison, WI Property Damage Claim Representative 07/1990 to 09/1992

Conducted interviews, gathered detailed information and completed field investigations.
Education
Bachelor of Business Administration - Business Management University of Wisconsin-Eau Claire

Graduated Cum Laude.

Community Service

Waukesha North High School

Project Graduation Volunteer Coordinator, 2010-2016

  • Recruited and assigned volunteers for over 400 openings at an all-night event celebrating high school graduation.

Booster Club Member, 2010-2016

  • Spirit wear Coordinator.
  • Participated in a variety of fund raising events.
This resume is created in 7 minutes.
Summary

A well organized, result driven professional capable of responding to employment issues. Tactful and diplomatic communicator, with a solid understanding of human resources and business operations. Strategic business partner with the ability to implement goals and strategies in accordance with organizational direction. Thrives on challenges; initiates action and strong work ethic.

Areas of Expertise
  • Strategic Business Partner
  • Change Management
  • Talent Acquisition
  • Critical & Innovate Thinker
  • Policy Development & Procedures
  • EEOC/AA Compliance
  • Associate Onboarding
  • Risk Management
  • Associate Engagement
  • Training & Development
  • Employee Relations
  • Payroll Administration
  • Relationship Building
  • Total Rewards
Experience
Human Resources Manager- Property Human Resources Leader Dec 2013 to Current
 Marriott Stanton South Beach － Miami, FL

Supports the Hotel and General Manager as a Human Resources Business Partner.

  • Translates business priorities into property Human Resources strategies, plans and actions.
  • Partners with Area Director of Human Resources to ensure that property Human Resources strategies, plans and actions are in alignment with regional Human Resources strategies and the overall strategic Human Resources framework for the organization.
  • Leads the planning, evaluation, resourcing, and follow-up of engagement survey related activities; in collaboration with the appropriate discipline partners.
  • Coordinates the human capital review process at property and leads succession planning activities Serves as key change agent for initiatives that have high employee impact.
  • Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.
  • Demonstrates understanding of owner priorities by attending owner meetings as a member of the executive team while providing context regarding human resources results. 
  • Manages and collaborates with Work Environment Manager to ensure work environment related activities are completed and issues are addressed.
Human Resoures Manager Nov 2011 to Nov 2013
 Harbor Beach Marriott Resort & Spa
  • Managed the Progressive Discipline compliance for the site, ensuring consistency and fairness
  • Facilitated all methods of the Guarantee of Fair Treatment as well as Peer Review
  • Prepared and managed all Unemployment hearings.
  • Assisted with facilitation of bi-weekly multi-day Orientation
  • Communicate weekly to Managers about HR updates ( late reviews, dates to remember, helpful hints and Reminders)
  • Ensured compliance and communication of company policies with all associates
  • Chair of Associate Engagement Committee, implementing relationships with Broward County NAF organization, and local food bank
Human Resources Supervisor
  • Managed Hourly Recruiting process for site to ensure timeliness to fill, assisting in behavioral interviewing updating the Executive committee weekly on the recruiting process
  • Monitored all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.
  • Monitored and assist managers/supervisors with hiring processes and issues
  • Managed and tracked all Workers' Compensation claims for site, managed OSHA reporting.
  • Active in Safety Committee initiatives
  • Performed activities to help create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction including Benefits Fair, Associate Appreciation Week,  End of Year Celebration and Awards as well as promoting the Associate Engagement Survey
  • Trained all new Human Resources  Associates in Recruiting, payroll and benefits
  • Responsible for Annual I-9 audit
Human Resources Representative
  • Assisted in successfully staffing a brand new Restaurant within the property.
  • Facilitated weekly New-Hire Orientation
  • Tracked and maintain all associate I-9 documents.
  • Managed all workers compensations cases
  • Coordinated recruiting efforts i.e. attending job fairs, community outreach organizations
  • Responsible for processing all LOA request
Accomplishments

2007 Supervisor of the Quarter Winner

2015 Human Resources Excellence Award Nominee

2016 Emerging Leader

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