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Professional Summary

Talented office professional with experience in Quality Assurance, Human Resources, and Administrative Assistant duties. Extremely organized and detail oriented with the ability to manage multiple tasks without losing focus of priorities and deadlines. Many years of customer service experience and skilled in effective communication with a focus to develop positive working relationships to promote teamwork, development, and growth.

  • Excellent written and verbal communication
  • Excellent organization & attention to detail
  • Strong work ethic
  • Quality Assurance experience (Life Sciences)
  • Knowledge of Regulatory requirements
  • HRIS/Benefits Administration experience
  • Proficiency in spreadsheets, databases, and software
  • Good analytical & problem solving skills
  • Training experience
  • Ability to maintain confidential information
  • Ability to work with minimum supervision
Work History
Senior Field Quality Assurance Specialist, 02/2018 to 09/2019
DHL Supply ChainSouthaven, MS
  • Support the site's General Manager and customer by maintaining a work environment focused on safety, quality, collaboration, and teamwork to make the customer successful
  • Ensure safety, security, regulatory and Distribution Supply Chain guidelines are being followed
  • Review and analyze information and product specifications to determine regulatory compliance with regards to products handled and services performed at the site
  • Manage licenses, including new submissions, tracking renewals and expiration dates, and postings at the site
  • Educate and train employees on Life Science Standard Operating Procedures, Work Instructions, and Quality Standards to ensure compliance with local, state, federal and regulatory authorities
  • Update Work Instructions and Standard Operating Procedures
  • Maintain Quality records and ensure records are readily available upon request
  • Monitor site performance (KPI's) for compliance with Supply Chain and Life Science requirements as well as contractual agreements
  • Prepare routine monthly reports using Excel spreadsheets and project management software
  • Initiate and provide support to staff working on Corrective Actions and Preventive Actions
  • Assist with Regulatory, Internal, and External (customer and 3rd party) audits
  • Maintain effective communication between the customer, General Manager, Quality Manager, and all employees
Human Resources, Benefits Associate, 05/2014 to 02/2017
Shelby County SchoolsMemphis, TN
  • Provide assistance to employees in the largest school district in Tennessee with HR Benefits and Compensation
  • Manage benefits, retirement, leave of absence and support the Compensation department
  • Provide customer service to active and retired employees as walk in customers, by phone, and email
  • Manage the district's HRIS data base and vendor databases simultaneously
  • Serve as liaison between employees and vendors
  • Manage billing accounts and reports
  • Manage personnel data and manual files
  • Verify eligibility for benefits and certify documents for Social Security and retirement
  • Assist with audits and projects
  • Assist with planning and coordinating employee awards and recognition
  • Serve as backup front office receptionist as needed
  • Perform all clerical functions including answering phones, emailing, faxing, filing, and copying.
HR Administrative Assistant/HR Benefits Assistant, 01/2014 to 05/2014
Shelby County SchoolsMemphis, TN
  • Perform Administrative support to the HR Director and HR departmental staff
  • Served as first point of contact in fast-paced HR office with approximately 15,000 active and 10,000 retired employees
  • Perform all clerical functions including answering phones, emailing, faxing, copying, and filing
  • Manage incoming and outgoing mail
  • Order and distribute office supplies
  • Manage departmental emails
  • Schedule and coordinate meetings, interviews, and travel arrangements
  • Ensure compliance with local, state, and federal requirements
  • Maintain a neat and orderly office lobby
  • Perform other duties as assigned
Licensed Cosmetologist, 01/1997 to 01/2014
Self-employedMemphis, TN
  • Provide client focused customer service to salon clients for over 19 years
  • Manage licenses, financial records, and reporting for taxes
  • Manage client profiles and track service history
  • Establish and maintain effective and respectful relationships with staff
  • Establish and maintain good business relations with critical vendors to the business
  • Maintain safe, clean, and orderly work areas at all times ensuring proper sanitation of tools and equipment
Human Resources Representative, 10/2002 to 11/2003
Exult, International PaperMemphis, TN

  • Manage HRIS database to ensure accurate and timely entry of employee status changes and qualifying events
  • Support the HR Manager and assist with benefits and pension inquiries/verifications
  • Document and escalate payroll issues for severance pay, garnishments and court orders
  • Attend weekly staff meetings with management to drive continuous improvements in the department
Accounts Specialist, 06/1998 to 08/2000
Fritz Corporation, FedExMemphis, TN
  • Manage International customer accounts with high volume shipments to U.S
  • Provide customer service to inquiries and resolve issues in an efficient and timely manner
  • Process high volumes of invoices using data entry and classification codes to help expedite transport through U.S. Customs and Clearance
  • Audit high volumes of invoices for accuracy to prevent penalties and fines being assessed
  • Lead trainer for new-hire and temporary employees on job functions
  • Create and maintain filing system for documents
  • Manage department faxes and electronic imaging of documents
University of Memphis - Memphis, TN
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Registered Nurse with 2 years experience. 1 year experience on a intermediate floor at St Elizabeth Mercy health and 1 experience on a Medical Surgical floor at Aultman hospital in Canton, Ohio. Previous Senior Technician with three years experience in healthcare at Akron General Medical Center in the ER. Maintain strong reputation for achieving high levels of patient satisfaction. skilled in providing care in orthopedics and Critical Care settings.

Articulate and driven to succeed.


Basic Life Support (BLS) Certification 2010- present. CPR certified through American Heart Association. Registered Nurse to the state of Ohio.

  • Approachable
  • Dedicated team player
  • Reliable and dependable
  • Positive outlook
  • Cheerful and energetic
  • Team leadership
  • Enthusiastic caregiver
  • Colostomy care familiarity
  • Body mechanics knowledge
  • OR and ER experience
  • MS Office proficient
  • Mathematical aptitude
  • Geriatric treatment knowledge
  • Broad medical terminology knowledge
  • Bi-lingual in English and French
  • Specimen collection/processing proficiency
Registered Nurse Aug 2017 to Current
St. Elizabeth Hospital-Department of Medical Education Youngstown, OH

Oversaw an average of 5 patients per shift on intermediate floor as Full Time Registered Nurse.

Senior Technician Feb 2014 to Aug 2017
Akron General Medical Center Akron, ohio

Recorded patients' vital statistics, strict Intake and outputs and gastrointestinal information. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Provided necessary health education training for patients. Treated patients with strokes, head traumas, comas and intracranial hematomas. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Completed clinical rotations in Geriatrics. Completed Clinical rotations in Psych. Took and recorded patients' temperature, pulse and blood pressure. Worked as part of team to ensure proper care of body mechanics and safety of patient. Partnered with team of Registered Nurses to ensure over all well-being of all patients.

Supervisor Sep 2012 to Jan 2014
Sams Club Boardman, ohio Assessed and trained personnel for promotion to cross-functional operations. Maintained and enforced a safe and clean working environment at all times. Established and adjusted work procedures to meet production schedules. Diligently maintained safety and quality standards. Answered customers' questions and addressed problems and complaints in person and via phone. Led sales calls with team members to establish sales and customer retention goals.
Human Resources May 2008 to Aug 2012
Salem Regional Medical Center Salem, ohio Created organizational flow charts and career path reports to evaluate employee compensation information. Created and implemented the exit and interview program process. Worked with HR advisors and HR representatives on establishing consistent hiring practices. Conducted an average of 250 employee exit interviews per year.
Registered Nurse Charge Nurse Feb 2018 to Current
Aultman Health Foundation Canton, OH
  • Collaborated with interdisciplinary healthcare team plan and implement effective treatment plans.
  • Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Administered medications and therapies in accordance with physicians orders.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
Education and Training
Bachelor of Science, Nursing Expected in 2022 Aultman College of Nursing And Health Sciences Canton, OH

Graduation date March 2021.

GED, General 2012 United Local High School Hanoverton, ohio, United States President of Student Council. 3.2 GPA. 
Associate of Applied Science, Nursing 2017 Bryant and Stratton college Copley, ohio, united states

3.1 GPA Coursework in Acute Care Nursing. Coursework in Women's Health. Coursework in Adult and Family Health. Coursework in psychiatric health. Coursework in Critical Care settings.

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Professional Summary
HR professional adept at building consensus among staff and creating an involved workforce. Fosters an environment of teamwork and continued growth and development across all functions. Results-oriented with broad experience in all areas of HR, including policy development, performance management, training and development and benefits administration.
  • HR Operations Management
  • Labor Relations
  • Recruiting & Staffing
  • Process Improvement & Change Management
  • Budgetary Planning
  • Leadership Development & Coaching
  • Compensation & Benefits
  • HRIS Utilization & Implementation 
Work History
Human Resources Business Partner, 01/2017 to Current
Paylocity Arlington Heights, IL
  • Responsible for aligning business objectives with employees and management in the technology and software development business units.
  • Serves as a consultant to management on human resource-related issues.
  • Acts as an employee champion and change agent.
Human Resources Specialist, 03/2015 to 01/2017
GK Development Barrington, IL

Provide leadership and management of the full range of HR functions. Partner with key executives across the businesses to drive employee engagement, morale, and performance in an environment experiencing both significant external and internal organizational change. Establish and implement short- and long-term corporate human capital plans, which include maintaining or improving employee relations, talent acquisition and development, succession planning, workforce planning, compensation and benefits, and performance management. 

  • Increased efficiency, accuracy, and access to real-time information, while saving $20,000 annually, by implementing a Web-based Payroll/HRIS integrated system (Paylocity) that housed benefits and wage information in a centralized repository.
  • Orchestrated daily HR functions supporting 80 employees at all facilities and offices throughout five states and provided strategic support and coaching to the CEO, executives, and management on employee, regulatory, and business issues.
  • Directed payroll systems initiatives and chaired the 401(k) Review Committee. 
  • Designed high-performing strategies and executable solutions to support organizational design, performance management, recruitment, compensation, leadership development and employee engagement. 
  • Instituted a formal performance management process that built performance accountability into all levels of the process.
  • Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
  • Handled under-staffing, disputes, terminating employees and administering disciplinary procedures.
Human Resources Training Coordinator, 04/2013 to 02/2015
Peapod, LLC Lake Zurich, IL

Hand-picked by the SVP of Human Resources to lead newly created Training and Development initiatives and manage special projects.

  • Created 101 Individual Training Plans for all positions in the Transportation, Operations and Customer Care departments. transformed new employees into subject matter experts that became the model for training company wide.
  • Collaborate closely with C-level executives to identify needs, establish metrics, and implement solutions to optimize performance. 
  • Designed and implemented supply chain certification program for salary employees. 46 students completed graduation requirements, consisting of 10 online courses and 2 full-day workshops in project management and process efficiency. Each student received over 25 hours of blended learning. 
  • Assimilated culture, business and performance processes in various locations. Supported multiple states (IL, IN, WI, MD, VA, NJ and NY) and over 2,100 employees. Developed innovative and standard new-employee orientation program utilized across all locations. 
  • Co-facilitated annual performance appraisals, identify competency gaps, and improve employee/client engagement. Resulting in an employee engagement strategy that improved morale, retained talent, and business continuity through multiple changes with the executive leadership team.
  • Created and standardized safety training across all locations that included training topics related to OSHA, Food Safety, and Physical Safety.
  • Awarded the Presidential Excellence Award for outstanding achievements.
Human Resource Administrator, 06/2012 to 04/2013
Peapod, LLC Lake Zurich, IL

Administrator for all Human Resource Payroll and Benefits operations.

  • Improved HRIS workflow productivity through process improvements which increase daily transactions to 15,000 annually. 
  • Processed new hire on-boarding paperwork, department transfers, merit increases, address changes, direct deposit additions/changes, retroactive pay calculations, employee referral bonuses, union dues, promotions, paid time off and other payroll/benefit changes with the UltiPro HRIS system. 
  • Created and implemented a CPR/AED training program including completing CPR/First Aid Instructor certification and purchasing AED units for all locations.
  • Created and maintained a Microsoft Access Database to track employee discipline across all locations.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities. Addressed and resolved general payroll-related inquires.
  • Promoted to Human Resources Training Coordinator within 10 months.
Human Resources Office Manager, 03/2011 to 06/2012
Woodstock Fire/Rescue District Woodstock, IL

Provide consulting and coaching to business leaders including best practices, common methodologies, available tools, etc regarding human resource issues in the areas of organizational design, talent management and compensation.

  • Improved efficiency, accuracy, and access to information by spearheaded the integration of data resulting in a centralized ADP payroll system. 
  • Selected benefit programs for medical, dental, short and long term disability, life insurance, 401 (k), and workers compensation which reduced employer benefit costs.
  • Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
  • Drafted and reviewed financial statement compilations including reports pertaining to cash receipts, expenditures and profit and loss. before being approved by Trustee Board.
  • Managed office staff to complete clerical, administrative and secretarial responsibilities and tasks.
  • Maintained office policies and procedures ensuring security and confidentiality of data within the various filing systems including accounts payable and receivable, human resources, board communications, press releases, ordinances, legal documents, and medical records.
Master of Human Resource Administration : 2010
Keller Graduate School of Management - Downers Grove, IL

Master of Business Administration: 2009
Keller Graduate School of Management - Downers Grove, IL

Bachelor of Arts: 2004
Judson University - Elgin, IL
  • (SHRM) Society for Human Resource Management
  • (ATD) Association for Talent Development
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Certified Human Resources Professional with extensive experience in a full range of functions, as well as success in simultaneously managing multiple projects.
  • Hiring and retention
  • Personnel records maintenance
  • Employee relations
  • Recruiting
  • Training and development
  • Change management
  • Benefits administration 
  • Regulatory compliance

Key member of the Field Apparel project which provided over 5000 coworkers with company apparel.

Facilitated the roll-out of a new applicant tracking system for over 800 stores.

​Recruited, trained and mentored department interns.
08/2016 to Current
Human Resources Generalist FirstCash, Inc. Fort Worth, TX
  • Plan and conduct reductions in force.
  • Assist the Benefits Department with COBRA administration and other duties.
  • Participate in succession planning and employee assessments.
  • Responsible for the training and development of new team members.
  • Support the evaluation, planning and development of new human resources management systems.
  • Continue to perform duties assigned to the Specialist role.
09/2014 to 08/2016
Human Resources Specialist FirstCash, Inc. Fort Worth, TX
  • Worked with Shop Managers, District Managers and the regional Human Resources team to ensure all administrative human resources needs are fulfilled.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Answered unemployment claims and prepared employees for hearing participation.
  • Handled workers' compensation for field employees and acted as the point of contact for injured worker and insurance carrier.
  • Reviewed transfers, wage changes, position changes, and separations.
Education and Training
Bachelor of Arts: Advertising University of Oklahoma Norman, OK
Professional in Human Resources (PHR)