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Professional Summary
Energetic, bilingual team player with seven years of work as a restaurant crew member. Enjoys interacting and working with others. Seeking a change in careers and looking for a position with growth opportunities.
Skills
  • Active listening to and understanding work instructions, directions and feedback, including complex information.
  • Engaging personality
  • Computer proficient
  • Reliable team worker
  • Adheres to customer service procedures
    • Attention to detail
    • Fast worker
    • Critical thinking
    • Quick learner
    • Excellent communication skills
    • High customer service standards
    Work History
    Kitchen Hand, 03/2010 to 06/2011
    Indian Ocean Brewing Company 33 Ocean Falls Boulevard, Mindarie WA 6030
    • Cleaned and inspected galley equipment, kitchen appliances, and work areas
    • Cleaned and organised eating, service, and kitchen areas
    • Supported all kitchen operations when chef was absent.
    • Communicated with other kitchen team members to ensure food was prepared on time and correctly
    • Communicated with kitchen staff, dieticians, and doctors to assure compliance with complex and frequently changing dietary needs of clients.
    • Proper Handling Methods
    • Customer Service
    • Food Handling Methods
    Kitchen Hand, The Boat Mindarie Marina Hotel, Ocean Falls Boulevard, Mindarie WA
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Responsible for assisting with the day to day running of the kitchen, and with helping the cooks and chefs in preparing and storing food to a high standard.Doing various tasks such as clearing up, tidying, restocking, ordering and washing.Adhering to all aspects of licensing law, trading standards, food hygiene and health & safety.
    Kitchen Hand, Jus Burgers 1 Rokeby Rd. Subiaco WA
    • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Assembled food orders while maintaining appropriate portion control.
    • Verified that prepared food met all standards for quality and quantity.
    • Prepared a variety of foods according to customers\' orders or supervisors\' instructions, following approved procedures.
    • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
    Kitchen Hand, 03/2015 to 10/2017
    Fraser's Restaurant Perth, WA
    • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
    • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
    • Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions.
    • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
    • Consistently provided professional, friendly and engaging service.
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    Aged care placement, 05/2017 to 05/2017
    Amana Living - Moline House Karrinyup, Western Australia
  • Providing care and support to clients whom are frail aged and/or with a disability
  • Assisted clients with bathing, dressing, hygiene and grooming.
  • Offering social support and companionship
  • Assisting with the provision of comprehensive nursing care for clients
  • Observing professional responsibilities and conduct oneself in a professional manner consistent with ethical and legal principles
  • Maintaining a safe living environment by minimising or removing safety risks or hazards.
  • Helped clients with feeding, lifting and transferring.
  • Aged care placement, 11/2017 to 11/2017
    Brightwater Care Group Kingsley, WA
    • Provided all daily living tasks to enhance quality of life for elderly patients.
    • Assisted residents with bathing, dressing, feeding, lifting and transferring.
    • Performed clinical assessment and contribute to planning nursing care.
    • Used correct procedures to assess vital signs - i.e. blood pressure, temperature, heart rate, respirations, oxygen saturations.
    • Completed a dressing for complex wounds with full aseptic technique.
    • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.


    Education
    Diploma in Engineering (Oil and Gas): Engineering, 2013
    Central Institute of Technology - Northbridge, Western Australia
    Advanced Diploma in Engineering (Oil and Gas): Engineering, 2014
    Central Institute of Technology - Northbridge, Western Australia
    Diploma in Nursing: Nursing, Current
    North Metropolitan Tafe - Mount Lawley
    Completed units:
    • CHCDIV001 - Work with diverse people
    • CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
    • HLTENN001 - Practise nursing within the Australian health care system     
    • HLTENN002 - Apply communication skills in nursing practice ·
    • HLTENN004 - Implement, monitor and evaluate nursing care plans
    • HLTENN006 - Apply principles of wound management in the clinical
    • HLTENN007 - Administer and monitor medicines and intravenous therapy
    • HLTENN008 - Apply legal and ethical parameters to nursing practice
    • HLTDEN010 - Implement an oral hygiene program for older people
    • HLTENN012 - Implement and monitor care for a person with chronic health problems 
    • HLTENN013 - Implement and monitor care of the older person ·   
    • HLTENN015 - Apply nursing practice in the primary health care setting
    • HLTINF001 - Comply with infection prevention and control policies and procedures
    • HLTAAP002 - Confirm physical health status
    • HLTAAP003 - Analyse and respond to client health information
    • HLTWHS002 - Follow safe work practices for direct client care ·     
    • HLTWHS006 - Manage personal stressors in the work environment
    Referees
    • Gayle Watson (Nursing lecturer/North Metro TAFE) - (08) 9 /
    • Abla Ruhayel (Nursing lecturer/North Metro TAFE) -
    • Karen Fry (Nursing lecturer/North Metro TAFE) - 08 9 /
    • Cherry Kaye Pantino Montinola (Carer/Amana Living) - +0165
    • Margaret Pearse-Prior (Advanced Skilled Enrolled Nurse/Bright water) - +0/
    This resume is created in 7 minutes.
    Summary
    High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Focused Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
    Highlights
    • Inventory control
    • Cross-functional team management
    • Staff training
    • Supervision and training
    • Skilled negotiator
    • Sound judgment
    • Computer-savvy
    • Calm under pressure
    • Complex problem solving
    • Forklift Certified
    • D.O.T Certified 
    • Skilled trainer
    • Excellent time management skills
    • Effective work flow management
    • Adherence to high customer service standards
    • Customer-focused
    • Microsoft Outlook, Word and Excel
    • Exceptional telephone etiquette
    Accomplishments
    Used propane forklift to load trailer at warehouse. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Recorded numbers of units handled and moved, using daily production sheets or work tickets.
    Experience
    Lead Receiver Jul 2016 to Mar 2017
    Thrive Market Place Inc Sparks, NV
    Travis Gent-
    Supervisor -Oscar Lopez
    • Cross Trained throughout warehouse in Picking, Packing, Receiving, Water Spider, Dock
    • Maintained accurate stock records and schedules.
    • Processed customs duties and fees quickly to release international shipments.
    • Oversaw special orders and after-hours, urgent shipping jobs.
    • Unloaded, picked, staged and loaded products for shipping.
    • Conducted monthly, quarterly and yearly inventories of warehouse stock.
    • Reported inventory balances and cycle counts in both the ERP and WMS systems.
    • Resolved service issues in a timely manner, including coordinating and processing returns.
    • Oversaw warehousing and storage practices and housekeeping.
    • Rotated stock by code and receiving date.
    • Worked at a rapid pace to meet tight deadlines.
    • Verified and recorded the count and condition of cargo received.
    • Removed pallets, freezer boxes and damaged products from returning trailers.
    • Used propane forklift to load trailer at warehouse.
    Office Manager/Front Desk Nov 2015 to Apr 2016
    SteriCycle/ Kelly Services Fernley, NV
    Wendy Chapman   
    • Maintained compliance with company and legal requirements.
    • Completed quarterly and yearly audits.
    • Conducted randomized feedback surveys.
    • Cultivated productive leadership team to drive improvements.
    • Reviewed program needs and recruited qualified staff.
    • Maximized employee retention by creating positive work environment.
    • Recruited, retained and developed staff.
    • Received Hazardous Trucks in a timely manner and coordinated them with other chemicals in the truck yard 
    • D.O.T Certified to sign any and all Shipping Documents and Manifests
    Lead Placement Specialist Oct 2015 to Nov 2015
    Integrity Staffing Solutions Sparks, NV
     Estrella Recendes  
    • Placed qualified employees on job assignments with Amazon.com
    • Performed drug test on potential employees
    • Performed background checks
    • Payroll
    • M.S Excel
    • Workforce
    • E-Verify
    • Scanners
    • Fax
    • Cold Call
    • Placed 	qualified employees on Job assignments with Amazon.com
      Performed Drug tests on potential Employees
      Performed Background checks
      set up payroll 
      Worked MS Excel
      WorkForce
      E-verify
      Scanners
      faxed
      made cold calls
      

    Placed 	qualified employees on Job assignments with Amazon.com
    Performed Drug tests on potential Employees
    Performed Background checks
    set up payroll 
    Worked MS Excel
    WorkForce
    E-verify
    Scanners
    faxed
    made cold calls
    

    Placed 	qualified employees on Job assignments with Amazon.com
    Performed Drug tests on potential Employees
    Performed Background checks
    set up payroll 
    Worked MS Excel
    WorkForce
    E-verify
    Scanners
    faxed
    made cold calls
    

    Placed 	qualified employees on Job assignments with Amazon.com
    Performed Drug tests on potential Employees
    Performed Background checks
    set up payroll 
    Worked MS Excel
    WorkForce
    E-verify
    Scanners
    faxed
    made cold calls
    

    Placed 	qualified employees on Job assignments with Amazon.com
    Performed Drug tests on potential Employees
    Performed Background checks
    set up payroll 
    Worked MS Excel
    WorkForce
    E-verify
    Scanners
    faxed
    made cold calls
    

    Internship D.J Jan 2013 to Jan 2014
    Renegade Radio 101.3 Wadsworth, NV
    • Performed a Live Show
    • Recorded Commercials for Customers
    • Input music into mp3 Files
    • Signed Customer Contracts and maintained Check book Accordingly
    • Went to promotions for the station in order to sign on new customers Maintained and Refreshed website
    • Resolved Problems as they arose
    • Answered Customer Inquiries Fast and Accurately
    • Maintained all Radio Equipment
    • Traveled to Educate and recruit
    Lead Receiver Apr 2013 to Nov 2013
    Zulilly/ Intelisource Sparks, NV
    Brittany Hurles  
    • Received all product in a timely manner
    • Hit production goals daily
    • Problem solved for the receiving line
    • Trained new receivers
    • Cross trained in Warehouse,Put away,Packing,Picking, Arrivals.
    • Maintained Receiving line
    • Directly Spoke and trained with corporate
    Customer Service Manager Jan 2012 to Jul 2012
    Walmart Fernley, NV
    Amanda Jones  
    • Investigated and resolved customer inquiries and complaints in an empathetic manner.
    • Cross-trained and backed up other customer service managers.
    • Adhered to all confidentiality requirements at all times.
    • Met all customer call guidelines including service levels, handle time and productivity.
    • Solved unresolved customer issues.
    • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
    • Strong leader of customer support staff.
    • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
    • Trained staff on operating procedures and company services.
    • Maintained up-to-date knowledge of product and service changes.
    • Managed work flow to exceed quality service goals.
    On Site Manager/ Coach/ Payroll Aug 2007 to Jan 2008
    Integrity/Amazon Fernley, NV
    Lynn Vasquez -
    • Hired new employees
    • Terminated associates when their job assignments ended
    • Worked Payroll
    • Coached Employees
    • Trained new Employees
    • Ran Orientation
    • Loss prevention
    • Drug Testing
    • Worked in the warehouse in Crisplant, Induct, ICQA, Picking, Receiving, Problem Solve, Packing, Shipping

    Feb 1753
    Added Work History
    Cash Office Processing/ Mustang Ranch-2015
    Forbidden Vapors-2015
    711-06/2015-09/2015
    MSC/ Prologistix-10/2015-01/2016
    Integrity Staffing Solutions- 09/2014-11/2014
    West Corporation-2010
    Randa/Manpower-2009
    Domino's-2006
    Sun Set Video-2005
    Wendy's-2004
    Mervyn's -2005
    Education
    High School Diploma, Arts 2007 Fernley High School Fernley, NV, Lyon
    This resume is created in 7 minutes.
    Summary

    Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

    Skills
    • Strong organizational skills
    • Courteous demeanor
    • Clinical training
    • Enthusiastic caregiver
    • CPR/BLS certified
    • Qualified in specimen collection/processing
    • Blood Withdrawal certification
    Experience
    Student Phlebotomist- Clinical Training
    Batesville, MS
    Merit Health Hospital/ Feb 2017 to Apr 2017

    I was attending Coahoma Community College. Completed 120+ hours of clinical in the laboratory, 100+ venipunctures and 65+ dermals. 

    Laundry Tech
    Charleston, MS
    Tallahatchie General Hospital/ Sep 2015 to May 2017

    Collect and transport residents dirty linen to laundry room. Wash, fold and distribute clean linen. 

    Housekeeper
    Robinsonville, MS
    Gold Strike Casino/ Jan 2015 to Sep 2015 Clean and prepare hotel guest's room during and after their stay. 
    Warehouse Worker- Temp Job
    Southaven , MS
    Abacus Staffing Co.- Kuehne+Nagel/ Dec 2018 to Feb 2019

    Packaged and helped build printers to be shipped.

    Cook/Cashier
    Tutwiler, MS
    Big Papa Soul Food Restaurant/ Jan 2014 to Oct 2014 Cook and prepare customer food according to request and worked the cash register.
    Picker/Packer- Temp Job
    Memphis, TN
    Disney Inc Warehouse/ Sep 2013 to Jan 2014 Pick and package toys according to ticket.
    Correctional Officer/ Mailroom Clerk
    Tutwiler, MS
    Corrections Corporation of America/ Oct 2007 to Feb 2010

    As a correctional officer, I counted, feed and monitored inmates. As a mailroom clerk, I picked up and delivered inmates' mail and packages. Input inmates' information and weigh/scan packages.

    Correctional Officer
    Parchman, MS
    Mississippi Department of Corrections/ Jun 2005 to Aug 2006 Count, feed and monitored inmates.
    Customer Service Manager
    Horn Lake, MS
    WalMart/ Feb 2018 to Nov 2018
    • Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints. 
    • Gave breaks and lunches to cashiers.
    • Audit registers and gave cash advances.
    • Worked the Money Center
    • Managed front end cashiers, cart pushers, maintenance workers and customer service.
    Education and Training
    High School Diploma West Tallahatchie High School 2004 Webb, MS, USA
    Certificate in Phlebotomy: Phlebotomist Coahoma Community College 2017 Clarksdale, MS, USA Certified Phlebotomist Technician
    Certificate in Phlebotomy
    This resume is created in 7 minutes.
    Professional Summary
    Enthusiastic Child and Youth Care Worker with that works effectively with clients and their families experiencing crisis, acting as an advocate and guide as they navigate difficult and emotionally-draining situations.
    Objective
    I am seeking a position as a Child and Youth Care Worker, and to offer my experience in educational and clinical services to children and youth.
    Skills
    • Self-motivated
    • Active Listener
    • Approachable
    • Communication
    • Task Management
    • Patient
    • Creative
    • Self-Care Management
    Certifications
    • Emergency First Aid Certification & Level C CPR/AED
    • BILL 168
    • AODA Customer Service
    • Occupational Health and Safety
    • WHIMS
    Work History
    Placement Student, 09/2016 to 06/2017
    Vanier Public School Brockville, Ontario
    • Incorporated creative therapeutic interventions for students.
    • Provided one on one support as well as group support.
    • Promoted good behavior by using the positive reinforcement method.
    • Identified early warning signs of emotional and developmental problems in children.
    • Engaged with children individually to meet their emotional and physical needs.
    Placement Student, 04/2016 to 06/2016
    Westminster Public School Brockville, Ontario
    • Organized activities that developed children's physical, emotional and social growth.
    • Redirected children to encourage safe, positive behaviors.
    • Worked with a team of staff members to evaluate children's progress and recommend appropriate learning plans.
    Package Operator, 08/2014 to 04/2015
    Trillium Health Care Manufacturing Brockville, Ontario
    • Stop or reset machines when malfunctions occur, clear machine jams.
    • Inspect and remove defective products and packaging material.
    Staff Counselor, 05/2011 to 08/2011
    Christie Lake Kids Camp Perth, Ontario
  • Monitored children's play activities to secure safety and wellness.
  • Organized activities that developed children's physical, emotional and social growth through indoor and outdoor play.
  • Education
    Advanced Diploma : Child and Youth Care, 2017
    St. Lawrence College - Brockville, Ontario
    High School Diploma: Student, 2013
    South Grenville District High School - Prescott, Ontario