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Professional Summary

Goal-directed, results-oriented Registered Nurse with 10 years experience seeking new opportunities for growth. Skilled communicator, proficient, and adaptable. Self motivated with high energy, initiative, and focus. Keen insight into the needs and views of others. Able to prioritize care, listen and identify concerns of others, and form innovative solutions. Proves ability to build positive relationships with patients, family members, physicians, and other medical personnel. Professional, personable, and articulate in presentation.

Professional Experience
Winter Haven Hospital Winter Haven, FL RN Dialysis 12/2011 to Current

Organized and conducted hemodialysis and peritoneal dialysis treatments, in an acute hospital setting, to patients with impaired kidney function.
Florida Hospital Winter Park Winter Park, FL RN Emergency Department 08/2009 to 01/2011

Responsible for providing and supervising direct and indirect total nursing care to identified age specific groups in a 26 bed emergency room setting.
Davita Dialysis Orange City, FL RN Charge Nurse Dialysis 09/2007 to 08/2009

Responsible for coordinating and directing dialysis care for patients in a 16 bed facility.
Florida Hospital Fish Memorial Orange City, FL RN Emergency Department 03/2006 to 06/2007

Responsible for providing and supervising direct and indirect total nursing care to identified age specific groups in a 31 bed emergency room setting.
Nurse Xtra Mount Dora, FL Nurse Recruiter 01/2006 to 03/2006

Coordinated recruitment efforts responsible for sourcing, pre-screening, interviewing, and referring qualified candidates to respective hiring departments for a new nursing travel agency.
Bayfront Medical Center St. Petersburg, FL RN Emergency Department 02/2005 to 01/2006

Coordinated and directed patient care, and participated as a member of the trauma team in one of Florida's busiest Level II adult and pediatric trauma centers.
St. Joseph's Hospital Tampa, FL RN Emergency Department 06/2004 to 02/2005

Provided direct and indirect total patient care, in one of the busiest hospitals in Tampa Bay, noted for its high level of trauma and complex medical care.
Miami Valley Hospital Dayton, Ohio RN Emergency Department 07/2003 to 06/2004

Coordinated and directed patient care delivered by an interdisciplinary team in a 57 bed emergency room. This hospital is a Level I trauma center, and has the busiest emergency room in the state of Ohio.
Lakeland Regional Medical Center Lakeland, FL RN Emergency Department 07/2002 to 07/2003

Collaborated with other healthcare professionals as part of a healthcare team, providing total patient care in an emergency room known for its high volume, and Polk County's only state designated Level II trauma center.
US Army Various states, various countries Cavalry Scout 06/1993 to 06/2002

Responsible for reconnaissance, tracking and reporting enemy movement and activities, and directing the employment of various weapon systems.
Education and Training
Associate of Science: Nursing 2002 Polk State College, Winter Haven, FL

Course Highlights: Family and Community Nursing, Healthcare Delivery Models, Professional Nursing Synthesis Theory, Nursing Health Assessment, Clinical and Chemical Therapeutics, Biophysical Pathology, Psychosocial Pathology, Human Anatomy and Physiology, Nursing Research
Licenses

Florida, RN, RN

Ohio, RN, RN308383


CPR

Advanced Cardiac Life Support (ACLS)

This resume is created in 7 minutes.
Professional Summary
Professional
Skills
Microsoft Office, Oracle Taleo, Oracle People Soft Full Cycle Recruitment, Recruitment Resourcing, Project Coordination & Implementation, MS Excel, Team Building/Morale Building, Confidential Record Keeping, Client Relationships, Payroll time card management
Additional Information
  • Special Awards Healthcare Traveler Magazine Recruiter of the Year - 2004 and 2005. Intelistaf President's Award - 1999.
Work History
07/2015 to Current
Employment Manager - Shared Services Macy's – Clearwater, FL
  • Supervise team of (15) Specialist for Macy's stores nationwide. Coordinated daily productivity to meet goals and objectives to get applicants into the stores for interviews. 
  • Analyze workload to determine if changes need to be made based on business needs.  This information based on TALEO reporting.
  • Communicate daily with the team by building relationships individually, meetings, emails, training and coaching/mentoring.   Listening to their ideas, concerns. Working with various levels of management about any concerns, process changes, and trends and recommending ideas to resolve. Set up virtual meetings.
08/2013 to 12/2013
Employment Supervisor - Phone Hiring, Seasonal Macy's – Clearwater, FL
  • Supervise team of (25) Phone Hiring Specialists, including training, coaching, counseling, mentoring, and reporting of results. 
  • Assign specialists daily call lists of applicants.  Insure TALEO processes are properly, resulting in over (200) hires per day.   
  • Coordinate resolution of issues with Macy's leadership. 
09/2010 to 06/2015
Candidate Relationship Coordinator Macy's – Clearwater, FL
  • Manage communications received in macysJOBS.com and my Interview email box.  Identify and select appropriate response template to answer emails.  Elevate serious issues to management to mitigate risk.  Work with Specialists to resolve issues.  Average activity is (375) per week.         
  • Communicate with all management levels within the organization.         
  • Coordinate applicant needs through Accommodations mailbox to insure all reasonable requests are met within one business day.  Advise Macy's Accommodations Office and confirm with candidate.         
  • Navigate through all aspects of TALEO system to meet applicants and stores requests.        
  • Analyze patterns and trends.  Advise and recommend solutions and improvements to policies and procedures to reduce email volume.
08/2009 to 09/2010
Employment Specialist II Macy's – Clearwater, FL
  • Screen candidates to insure retail employment eligibility in the Southeast District.
  • Navigate through TALEO for consistent and timely evaluation of candidate application data.   PeopleSoft to verify rehire status.
05/1987 to 01/2009
Senior Nurse Recruiter Medical Staffing Network/Intelistaf – Clearwater, FL
  • Evaluate nursing applicants during phone screen to qualify and match them to national healthcare temporary contracts.      
  • Coordinate interviews and placement of nursing applicants with Account Managers, Housing, Payroll, and Quality Assurance departments to produce successful outcomes.          
  • Manage up to (65) nurse travelers with exceptional customer service.  Contribute $250K to monthly sales.          
  • Negotiate compensation plans within financial parameters.         
  • Extract, analyze, and display statistical data to identify key factors in retention and other business performance characteristics.
Education
Certificate: Hillsborough Community College - Dale Mabry Campus - Tampa, FL
Accomplishments
  • Certificate in Professionally Effective HR Writing – USF 2015.
  • Served as member of Employment Support Center Task Force. 
  • Served as member of Diversity Committee June, 2014 – January 2018.       
  • Chaired Community Service events for children's home, food drives, school supplies.
Certifications
  • CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA)
This resume is created in 7 minutes.
Professional Summary
Experienced registered nurse  with strong leadership and relationship-building skills. I believe that care starts at home. You treat people how you would want your mom to be treated. 
Work History
Nurse Recruiter, 05/2014 to Current
On Top Medical, LLC – Thibodaux, LA
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Supported Chief Operating Officer with daily operational functions.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Registered Nurse - Manager, 07/2012 to 05/2014
Pioneer Community Hospital – Newton, Ms

  • Instructed patient from time of admit to discharge of instructions when going home and how to handle diagnosis properly.
  • Monitor patient care for quality and review patient and staff data to measure the effectiveness of patient care.
  • Consult with physicians regarding individual patient care, expectations, strategies and results.
  • Mentor nursing staff and train new hire or new graduate nurses. 
  • Administered medications as needed when busy to help the other nurses. 
  • Rounds with all doctors daily. 
  • Wound care as needed. 
Education
Associate of Applied Science: Registered Nurse, 2012
East Central Community College - Newton, Ms
  • Associate's Degree
Skills
  • Self-motivated
  • Conflict resolution
  • Team leadership
  • Strong verbal communication
  • Extremely organized
  • Client assessment and analysis
This resume is created in 7 minutes.
Summary
I have 8 years experience committed to addressing customer and company concerns with speed, accuracy, and professionalism from entry level positions all the way up to assistant general manager.
Skills
Resourceful, and consistently meets and exceeds productivity goals.
​
Responsive and organized adept at managing intense demands.
 
 Well-Versed in acquiring and retaining top accounts.
 
Customer service and sales expert who identifies customers needs and delivers solutions to problems.
 
 
 I am also skilled in balancing customer needs as well as company demand, effectively building loyalty and long term relationships with customers as well as internal personnel all while achieving personal goals. Fluent in speaking and writing Spanish.
Experience
Customer Care Professional Sep 2016
Brighthouse Networks/ Charter Communications － Deland, FL
Handle Large Volume of Calls while addressing array of concerns and questions.
Provided customer accurate information with regards to their questions and concerns.
Handled all customer issues within company mandated call time frame.
Built strong and meaningful relationships with leadership and other employees to ensure a positive work space.
Consistently met company mandated goals with my score card by maintaining a score of 3.7 month after month.
Senior Nurse Recruiter Jan 2016 to Aug 2016
 Advanced Medical － Port Orange, FL
It was my responsibility to cold call registered nurses off of an approved company list while working with them to find a contract that would be financially and professionally rewarding. Once a contract was found it was my job to negotiate a deal with the facility that my nurse and the client was happy with. This not only involved work details and compensation but also lodging and transportation for the nurse. Once on assignment it was my Job to contact the facility weekly and perform evaluations on the nurses and provide constructive criticism if needed to ensure a great working relationship.
Sales Manager / Account Manager Sep 2013 to Jan 2016
 Capital Office Products － Daytona Beach, FL
Identified prospective customers using lead generating methods and performing an average of 100 cold calls per day.

Participated in various incentive programs and contests designed to support achievement of production goals.

Established more than 30 new accounts, earning a combined profit of over $2.7 Million

Retained and ensured proper handling and care of 150 existing client accounts.
 
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
 
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Consistently met and exceeded department expectations for productivity and accuracy levels.

Prepared monthly commissions payroll reports.
Assistant General Manager Jun 2010 to Apr 2013
 CRG Global/ Cunningham Research － Ormond Beach, FL
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.  

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.
 
Managed Payroll and oversaw day to day function for staff of 10.
 
Worked with Project managers to ensure deadlines were maintained and quality was achieved in Studies being conducted.
 
Handled incentive payouts for respondents who participated in survey's.
 
Created new ways to recruit respondents for upcoming studies that ensured we had a solid respondent base.
Education and Training
High School Diploma, General Studies 2005 The Kingshill Academy － Christiansted, US Virgin Islands, United States

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