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Summary
Secretary with +17 years of experience in a corporate and private environment. Outgoing and detail-oriented, I possess uncompromising work ethic, time management, organization and prioritization qualities.
Skills
  • 53 wpm typing speed
  • Recordkeeping and bookkeeping
  • Detail oriented
  • Flexible
  • Multitasking and prioritization
  • Interpersonal communications
Experience
08/2014 to 05/2017
Secretary Wee Care Preschool & Kindergarten － Fremont, OH
01/2016 to 05/2017
Payroll Assistant Wynn-Reeth, Inc. － Green Springs, OH
03/2001 to 03/2012
Assistant Controller Entercom Communications － Memphis, TN
Education and Training
Completed 2 years: Business Administration Atlantic Union College － South Lancaster, MA
This resume is created in 7 minutes.
Summary

Precise, detail-oriented Payroll Assistant with sound judgment and decision making skills. Knowledgeable in ADP, Etime, employee relations, and other administrative duties.

Highlights
  • ADP PayEx and HRB
  • Microsoft Office/Excel
  • Etime
  • Strong interpersonal skills
  • Meticulous attention to detail
  • Self-directed
  • Strong problem solver
  • Dedicated team player
Experience
Payroll Coordinator 10/2008 to Current Saratoga Casino and Raceway Saratoga Springs, NY 12866

Process the weekly payroll for over 600 employees. Input all pay rate changes including retro calculations, commissions, bonuses, and auto allowances. Answer employee questions regarding any union or non union payroll related issues. Process all garnishments and liens and respond to required agencies. Complete the journal entries and reconcile bank statements. Run all weekly payroll reports and distribute to required departments. Work closely with Human Resources to resolve any employee issues that are related to payroll and employee benefits. Review all Etime and labor reports to verify compliance with NYS DOL laws. Set up and review necessary information to meet year end payroll requirements.


Payroll Assistant 03/2005 to 10/2008 Peckham Industries Hudson Falls, NY 12804

Assisted with payroll preparation and entered data into a cumulative payroll document. Organized billing and invoice data and processed the invoices to be paid. Answered and transferred incoming calls and distributed incoming mail to correct departments. Assisted managers with any day to day business related matters.
Education
High School Diploma: Business - Regents 1988 South Glens Falls Senior High School South Glens Falls, NY, United States
This resume is created in 7 minutes.
Summary
Articulate Payroll Analyst and Human Resources Assistant driven to succeed. Strategic planning and client relationship management expert. Creative professional with extensive project experience from concept to development. Talents include ADP Workforce expert, on-boarding, personnel handling, team oriented and open door environment. Notary Public, State of Illinois.
Skills
  • File/records maintenance
  • Client-focused
  • Training and development
  • Operations management
  • Financial records and processing
  • Proficiency in Spanish
  • ADP Workforce 
  • Microsoft Office
Experience
Intake Coordinator
Chicago, IL Glen Lerner Injury Attorneys - Downtown Chicago/ Sep 2016 to Current Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Monitored multiple databases to keep track of all company inventory.
Inputted information from customer calls and onsite service visits into the company's system using Captorra.
Effectively controlled the release of proprietary and confidential information for general client lists.
Provided onsite training.
Organized and coded all documents related to due diligence for acquisitions.
Human Resources Assistant
San Juan, San Juan Sanders Phillips Grossman, LLC/ Aug 2014 to Jun 2016
Completed all company insurance renewals including property, Workers' Compensation, general liability.  
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Delivered an exceptional level of service to each employee by listening to concerns and answering questions.
Monitored multiple databases to keep track of all employee inventory.
Prepared departmental contracts for attorney approval.
Reviewed federal and state laws to confirm and enforce company compliance.
Working hand and hand with ADP Workforce and the system created to complete payroll, entry intake of employee information.
Wrote HR instructions for employee in and out processing.
Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.
On-boarding employee process.
Created and managed more than 100 confidential personnel records. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Payroll Assistant
Caguas, PR BBV Compass Bank/ Sep 2011 to Aug 2014
Created and managed more than 100 confidential personnel records. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Prepare/process/transmit federal, state and local tax funding files and reports in a timely manner.
Research complex payroll issues for proper treatment.
Process/transmit files to third party vendors.
Partner with benefits to ensure the accurate and timely processing of benefit deduction adjustments.
Partner with human resources to ensure all payroll transactions are authorized and in compliance with company policies and procedures. Partner with timekeepers on automated interface from ADP Worforce system to payroll system and troubleshoot and fix any errors or projects. Process pre payroll transmission audits and balancing.
Assist with account reconciliations and other payroll controls such as balancing payroll results to payroll tax returns and to year-end Form W-2 statements.
Interface with accounting department, banks and other outside sources regarding payroll policies and interpretation, pay computations, direct deposits and so forth.
Team Lead Disputes Department
Caguas, PR Atento Puerto Rico, Inc./ Jun 2010 to Mar 2011
Collected customer feedback and made process changes to exceed customer satisfaction goals.         
Made reasonable procedure exceptions to accommodate unusual customer requests. 
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.  Maintained up-to-date records at all times.
Developed effective re
Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Education and Training
Bachelor of Science: Social Science Universidad del Turabo 2006 Gurabo, PR 3.39 GPA
Forensic Scientist of Puerto Rico
Minor in Human Services 
Master of Science: Forensic Science Universidad del Turabo 2011 Gurabo, PR Thesis: The Justice System of Puerto Rico
3.39 GPA
Activities and Honors
Intern Mentor:
Nereida  Sanchez                                                                                                               
2010-2012: Participated in interviews with witnesses and victims. Prepared written statements for court appearances. Part of arrests and apprehension of suspects.  Assisted in collecting Buccal Swabs for the collection of DNA.  Assisted in collection of rape kits and followed proper evidence logs.
This resume is created in 7 minutes.
Summary
Advancement / Growth & Learning experience within Belden
Experience
Customer Service Representative
April 2007 to June 2008 Belden Networking division － Montreal, Qc
  • Customer Service Representative serving the US and Canadian markets.
  • Tasks include: Order processing, customer service & satisfaction, return authorizations, claims via Quad and Bpcs operating system.
Payroll Coordinator
January 2004 to January 2006 Bell Canada Payroll Department － Monreal, Qc
  • Tasks include: payroll processing, record of employment, vacation payouts and over payments via SAP software.
  • Organized and implemented new payroll procedures using ADP software.
Part time payroll assistant
January 2002 to January 2003 Bell Canada Payroll Department － Montreal, Qc
  • Organization of employee records.
Sales Representative
January 2001 to January 2002 LaSenza Girl － LaSalle, Qc
  • cashier - balancing cash when opening and closing the store
  • sales - responsible for reaching daily and quarterly sale quotas
Education
2004 Presently attending Concordia University － Montreal, QC
DEC : Communication Studies, May 2004 Dawson College － Montreal, Qc, Canada
High School diploma : French Immersion, 2002 LaSalle Catholic High School － LaSalle, Qc, Canada
Additional Information
  • ACTIVITIES AND INTERESTS 1: Dans' Atout School of Dance LaSalle 1: City of LaSalle Soccer team 2001-presents: Reading, Computers, Nautilus Membership
  • QUALITIES

  • Organized, team player, grasp new concepts very quickly
This resume is created in 7 minutes.
Career Overview

Innovative and solution-oriented supervisor with excellent skills in dispute resolution and problem solving in dynamic and pressured environments.

Skill Highlights
  • Microsoft Office Suite
  • Video Editing Software
  • Natural team leader and motivator
  • Personable
  • Internationally recognized customer service training
Professional Experience
Grocery Clerk 04/2015 to Current Publix Supermarkets, Inc. Plant City, FL

Maintain stock levels within store and serve both customers and vendors.
Welfare Housing Services Manager 04/2014 to 01/2015 Eastbourne Homes Ltd Eastbourne, UK

Responsible for housing services to residents within housing development, including 315 units across 11 dispersed sites. Developed and delivered Service Improvement Plans and budget management. Enforced contract management and acted as the liasion with key business and community stakeholders.
Housing Services Team Leader 01/2012 to 03/2014 Eastbourne Homes Ltd Eastbourne, UK

Maintained quality service through period of reduced resources, ensuring contract fulfillment through funding cuts and restructuring. Steamlined a performance monitoring and reporting process, increasing efficiencies and data accuracy for contract management. Delivered Digital Inclusion opportunities to residents in sheltered housing and worked to improve resident/landlord relationships.
Senior Housing Officer 10/2011 to 12/2011 Eastbourne Homes Ltd Eastbourne, UK

Interim management of a Housing and Estates Services team. Maintained core service to 3,800 social housing properties and residents, ensuring cohesion through period of restructuring. Managed grounds maintenance and cleaning contracts. Maintained relationships with external business partners.
Area Housing Officer 07/2009 to 09/2011 Eastbourne Homes Ltd Eastbourne, UK

Dealt with tenancy agreements, occupancy, neighborhood disputes, and investigations of Anti-Social Behavior, including legal action and court cases, for 600 social housing properties. Administered building and property inspections.
Estate Management Officer 11/2005 to 06/2009 Eastbourne Homes Ltd Eastbourne, UK

Held responsible for the local authority's disbursed estate and management of temporary accommodation provision for the homeless. Managed Private Sector Leasing program, including budgeting, performance and private landlord relations.
Payroll Assistant 11/2003 to 11/2004 Aberdeen City Council Aberdeen, UK

Responsible for running multiple weekly and monthly payrolls for 4000 local authority employees.
Education
Bachelor of Science: Genetics and Biochemistry 2002 University of Aberdeen Aberdeen, UK

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