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Professional Profile

Senior payroll specialist, with solid technical knowledge, committed to delivering the highest level of payroll related services to clients and customers, in line with service level agreements and legal reporting obligations. Offers 18+ years of multi-state Australian payroll and compliance experience using a variety of HRIS/Payroll systems, with the flexibility to adapt to either a HR or Finance focused payroll environment.

Key Skills and Personal Attributes
  • Analytical skills
  • Mathematical/reconciliation skills
  • Investigative approach
  • Problem solving
  • Multiple payroll systems
  • Time management
  • Manage conflicting and non-negotiable deadlines
  • High attention to detail
  • Independent worker
  • Relationship building
  • Led the successful implementation (together with the payroll team of Atlas Copco Australia) in demerging Epiroc Australia's payroll and reporting structure from Atlas Copco Australia as per a global initiative to create a separate entity in the Mining and Rock division (Epiroc) on 1 November 2017.
  • Implemented a new timesheet upload process that increased the accuracy of manual timesheets during the fortnightly payrun and decreased the time and financial cost of having to process ad-hoc pay cycles.
  • Automated a manual process in the payroll system to maintain superannuation and LSL accruals locally for outgoing Epiroc Australia expats
  • Identified and corrected the overpayment process at the University of Sydney, where overpayments from previous financial years were only being recovered as net overpayments instead of gross overpayments, resulting in a cumulative loss of funds over several years.
  • Reviewed and implemented additional checks in the payroll process for The University of Sydney to assist in identifying duplicate leave entries prior to finalisation to prevent overpayments.Automated the manual process of maintaining the fortnightly SmartSalary novated lease process for the University of Sydney.
  • Created a Remuneration Package calculator for SAI Global using Excel to assist the payroll team in accurately breaking down the components of complex packages that included grandfathered agreements such as super top-up, and various vehicle benefit options. This calculator is still currently being used by SAI Global.
Work Experience
09/2017 to Current
Payroll Analyst Epiroc Australia Pty Ltd Blacktown, NSW

Responsible for the full function processing and compliance of Epiroc Australia's national payroll (600+ employees).

  • Processing the fortnightly payroll and ad-hoc pay cycles using multiple awards and EBAs, or National Employment Standards as per Fair Work Australia.
  • New hires, terminations, allowances and deductions maintenance
  • Month end reporting - third party deductions, monthly payroll tax, monthly superannuation remittance via Colonial First State clearing houseSupporting the Finance team in the Philippines and Malaysia with payroll accounting reports and queries
  • Processing annual company Variable Compensation benefits, quarterly sales commissions, and annual salary review
  • End of financial year process and STP reporting, including payment summary distribution
  • Liaising with the Epiroc office in Belgium to accurately maintain local superannuation for outgoing Australian expat workers
  • Maintaining workers compensation and salary continuance
  • Calculating overpayments and negotiating repayment plans.
  • Preparing audit requests from State Revenue offices.
  • Mapping pay codes and reconciling payroll clearing accounts.
  • Training and mentoring support officers to process the payroll.
  • Identifying areas to improve the accuracy rate and time spent processing the payroll.
03/2014 to 09/2017
Senior Payroll Officer The University of Sydney Forest Lodge, NSW

Shared responsibility with other Senior Payroll Officers in the fortnightly and ad-hoc pay run for 12,000 permanent and casual, professional and academic staff, using AscenderPay (previously Alesco Talent 2) payroll system.

  • Running the pay includes uploading of timesheets and SmartSalary deduction files; investigating error alerts triggered by the system; processing salary level increments; processing Centrelink Paid Parental Leave payments; running DiscovererPlus reports to identify unpaid transactions, duplicate leave entries and flag potential overpayments; checking and analysis of payroll reports; checking termination/redundancy payments and any other special pays; reconciling the payroll file to the bank file; reconciling the deduction file; preparing the paperwork and payroll report for sign-off; uploading the bank file into NAB Online. Running electronic payslips, costing and closing off pay periods.
  • Ownership of the redundancy function that provides a specialised service to the HR Relationship Group by assisting them with redundancy calculations. Processing payments for voluntary and involuntary redundancies and highly confidential separation agreements.
  • Complex sick leave and long service leave reconciliation.
  • Reconciling the SmartSalary salary sacrifice deduction file
  • Mentor and train the payroll officers and other members within the HR Service Centre to investigate and solve payroll queries.
  • Act as an escalation point of complex payroll queries.
07/2013 to 10/2013
Senior Payroll Specialist Thales Australia Sydney Olympic Park, NSW
A 3 month contract overseeing the accurate processing of payroll and ad-hoc payments made by the payroll transaction team, ensuring data integrity for masterfile changes, payroll accounting duties, and that compliance with current legislation and audit requirement is achieved.
  • New hires and processing all masterfile changes (salary, health, pay adjustment etc.)
  • Checking and approving ad-hoc payments prepared by the payroll administrators
  • Overseeing the progress and action of service requests logged in NeoCase
  • Investigating and responding to escalated queries
  • Preparing weekly, fortnightly and monthly payroll breakdown report
  • Monthly superannuation reconciliation report
  • Reconciling novated lease wash-ups using advice from SG Fleet
  • Maintaining and reconciling the payroll clearing account (net pay clearing, PAYG clearing, superannuation clearing, deduction sub-accounts)
  • Documenting procedures and creating process checklists to assist with audit compliance
06/2012 to 03/2013
Senior Payroll Officer SAI Global Pty Ltd Sydney, NSW
Full function ADP processing of 1,200 fortnightly employees across 4 divisions and delivering payroll accounting support to the Finance team.
  • New hires, intercompany transfers, masterfile changes
  • Calculating and cross checking all termination types
  • Responding to payroll queries
  • End to end payroll process that included coding and entering manual casual timesheets, overtime claims, kilometre reimbursements, on call allowances, Centrelink Paid Parental Leave payments, running payroll and costing processes in the system, investigating and explaining pay variances, reconciling the payroll and producing final reports with supporting documentation, uploading the EFT file into Westpac Online and running electronic payslips
  • Fortnightly remittance of group taxes, reconciliation and remittance of superannuation through BT Clearing House online
  • Monthly remittance of deductions
  • Running month end process - posting pay details to the journal, posting journals to the general ledger, reconciling payroll reports to the general ledger account, running costing, leave liability and headcount reports, reporting of multi state company payroll tax liabilities
  • Miscellaneous projects - system data integrity checks, annual salary review data checks
06/2009 to 06/2012
Senior Payroll Officer Downer EDI Shared Services North Ryde, NSW
Full function Oracle payroll processing of 350 fortnightly salaried, 25 fortnightly wages, 40 monthly salaried, and 20 fortnightly Papua New Guinea expatriate employees. Waged EBA's include the call centre and Internal Technicians awards.
  • New hires and 457 visa check procedures
  • Processing all termination types within NES guidelines, calculating taxes in accordance with ATO requirements and checking LSL accrued through the appropriate state board
  • Processing manual payments, deductions, allowances, novated lease wash-ups, salary sacrifice super requests, leave requests, rate changes, LAFHA and back payments where due
  • Running payrolls and reconciling pay reports; loading bank files into ANZ online and releasing funds when payrolls have been approved by senior management
  • Master data maintenance
  • Supplying pay reports and costing details to Finance
  • Payslip distribution
  • Reporting system configuration faults by raising "bug" incident reports to assist in improving payroll system accuracy and performance
  • Assisting the Oracle system support team to clear "bug" items in the development and testing of solution patches in test environments before it it is deployed in the Production payroll environment
  • Responding to payroll queries
  • Creating employee files and maintaining a shared payroll system
  • Training new payroll officers
06/2008 to 06/2009
Assistant Financial Accountant Mobile Messenger Australia Pty Ltd Sydney, NSW
Payroll accounting/financial accounting focused role using MYOB. Stand-alone fortnightly payroll preparation for approximately 90 employees in Australia and New Zealand.
  • Preparing timesheets and payroll exception reports for submission to third party vendor (AussiePay)
  • Uploading payroll files from AussiePay into MYOB and reconciling payroll accounts
  • Remitting tax payments to the Office of State Revenue (Australia) and Inland Revenue (NZ) and KiwiSaver superannuation payments
  • Raising accounts payable invoices and preparing paperwork for review and sign off by the authorisor
  • Preparing payments in Westpac business banking for approved accounts payable invoices
  • Processing monthly credit card revenue payments through St George merchant website
  • Following up reminder and recovery procedures for overdue accounts
  • Recording financial transactions and journal entries in MYOB
  • Assisting the Financial Accountant in the month end reconciliation of general ledger accounts
02/2008 to 06/2008
Payroll Specialist, Shared Business Service Boral Ltd Prospect, NSW
Payroll processing using Chris5/21 to pay 360 weekly construction and materials wage employees from Western Australia and South Australia in accordance to various EBA's and conditions of employment. This includes the Quarry Workers' WA Award, Transport Workers WA Award, Transport Workers (Passenger Vehicles) SA Award.
  • Data entry of timesheets, workers compensation and applications for leave
  • Weekly processing of the payroll that include checking various reports to detect errors in payment, such as this pay vs last pay, variance reports, etc.
  • Ensuring RDO's are correctly deducted from their pay, leave loading is correctly applied to annual leave taken, hourly rates and allowances for each employee matches the award class they are set up under
  • Reconciling the weekly payroll data, including off-cycle manual payments, termination payments, and payments made in advance (leave).
  • Creating new starters and maintaining employee details, such as transfers, rate changes, personal deductions and taxation details.
  • Processing terminations
  • Process award and EBA rate increases and back payments if due.
  • Complete average weekly and labour price index surveys from the Australian Bureau of Statistics every quarter. Complete reports requested by the Western Australia Long Service Leave board for employees and organise cheque payments for amounts due every quarter.
05/2007 to 02/2008
Payroll Administrator United Group Limited North Sydney, NSW
9 month contract full function payroll role using both Aurion pay system and Pronto time and attendance to pay multi-state weekly Resource and Infrastructure wage employees.
  • Processing hours entered into Pronto and transferring interpreted data into Aurion
  • Reconciling reports between Pronto and Aurion
  • Processing termination payments
  • Building relationship with site administrators
  • Responding to payroll queries
  • New hires, local and 457
  • Maintenance of payroll and employee data
12/2005 to 05/2007
Payroll Assistant NSW Police NSW Police Headquarters, Parramatta, NSW
Contract role entering and maintaining payroll and employee data using SAP.
  • New hires, data maintenance, salary changes, allowances, deductions
  • Producing hard copy payslips
  • Completing Centrelink and Family Assistance work reports
  • Completing bank and finance company work details request
  • Filing and other administrative duties
03/2005 to 10/2005
Debt Recoveries Officer NSW Department of Education and Training Blacktown State Office, NSW
Ownership of a highly sensitive special project which was the recovery of the salary overpayments.
  • Investigating and calculating overpayments
  • Raising overpayment case files (producing notification letter, calculation and repayment options)
  • First point of contact for overpayment queries
  • Negotiating repayment plans with employees
  • Maintaining a register of overpayments paid and outstanding
  • Sending reminder notices for overdue files
  • Referring aged cases and writing case reports to collection agencies
  • Referring unrecoverable debts to Finance with a report detailing recommendation to be written off as a bad debt
05/2001 to 03/2005
Payroll / Support Officer NSW Department of Education and Training Blacktown State Office, NSW
Trained into a Payroll Officer role from a general Support Officer role. Responsible for entering and maintaining data into IBM AS400 payroll system for a share of casual NSW Department of Education employees that include teachers, principals, school administrative staff, general assistants, farm assistants, tutors, senior education officers and clerical officers/crown employees.
  • Manual timesheet entry for casual and temporary staff
  • Enter leave applications and maintain records
  • Complete Centrelink and Family Assistance reports
  • Calculate back payments/overtime
  • Process maternity leave applications
  • Relieving at switchboard/front desk reception
  • General filing
Certificate IV: Business Services (Accounting) Western Sydney Institute of TAFE Blacktown, NSW, Australia
Higher School Certificate Quakers Hill High School Quakers Hill, NSW, Australia
Janet McQueen
HR Business Partner, Epiroc Australia
0400 609 146
Lindley Itable
Finance Team Leader, Epiroc Australia
​0407 454 088
Kathy Hutton
(Previous) Team Leader, Salaries payroll, Downer EDI Shared Services
0438 254 670
Massooda (Maz) Evans
(Previous) Project Payroll Manager, SAI Global Pty Ltd
​0416 117 123 

This resume is created in 7 minutes.
Secretary with +17 years of experience in a corporate and private environment. Outgoing and detail-oriented, I possess uncompromising work ethic, time management, organization and prioritization qualities.
  • 53 wpm typing speed
  • Recordkeeping and bookkeeping
  • Detail oriented
  • Flexible
  • Multitasking and prioritization
  • Interpersonal communications
08/2014 to 05/2017
Secretary Wee Care Preschool & Kindergarten Fremont, OH
01/2016 to 05/2017
Payroll Assistant Wynn-Reeth, Inc. Green Springs, OH
03/2001 to 03/2012
Assistant Controller Entercom Communications Memphis, TN
Education and Training
Completed 2 years: Business Administration Atlantic Union College South Lancaster, MA

This resume is created in 7 minutes.

Precise, detail-oriented Payroll Assistant with sound judgment and decision making skills. Knowledgeable in ADP, Etime, employee relations, and other administrative duties.

  • ADP PayEx and HRB
  • Microsoft Office/Excel
  • Etime
  • Strong interpersonal skills
  • Meticulous attention to detail
  • Self-directed
  • Strong problem solver
  • Dedicated team player
Payroll Coordinator 10/2008 to Current Saratoga Casino and Raceway Saratoga Springs, NY 12866

Process the weekly payroll for over 600 employees. Input all pay rate changes including retro calculations, commissions, bonuses, and auto allowances. Answer employee questions regarding any union or non union payroll related issues. Process all garnishments and liens and respond to required agencies. Complete the journal entries and reconcile bank statements. Run all weekly payroll reports and distribute to required departments. Work closely with Human Resources to resolve any employee issues that are related to payroll and employee benefits. Review all Etime and labor reports to verify compliance with NYS DOL laws. Set up and review necessary information to meet year end payroll requirements.

Payroll Assistant 03/2005 to 10/2008 Peckham Industries Hudson Falls, NY 12804

Assisted with payroll preparation and entered data into a cumulative payroll document. Organized billing and invoice data and processed the invoices to be paid. Answered and transferred incoming calls and distributed incoming mail to correct departments. Assisted managers with any day to day business related matters.

High School Diploma: Business - Regents 1988 South Glens Falls Senior High School South Glens Falls, NY, United States

This resume is created in 7 minutes.
Articulate Payroll Analyst and Human Resources Assistant driven to succeed. Strategic planning and client relationship management expert. Creative professional with extensive project experience from concept to development. Talents include ADP Workforce expert, on-boarding, personnel handling, team oriented and open door environment. Notary Public, State of Illinois.
  • File/records maintenance
  • Client-focused
  • Training and development
  • Operations management
  • Financial records and processing
  • Proficiency in Spanish
  • ADP Workforce 
  • Microsoft Office
Intake Coordinator
Chicago, IL
Glen Lerner Injury Attorneys - Downtown Chicago/ Sep 2016 to Current Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Monitored multiple databases to keep track of all company inventory.
Inputted information from customer calls and onsite service visits into the company's system using Captorra.
Effectively controlled the release of proprietary and confidential information for general client lists.

Provided onsite training.
Organized and coded all documents related to due diligence for acquisitions.
Human Resources Assistant
San Juan, San Juan
Sanders Phillips Grossman, LLC/ Aug 2014 to Jun 2016
Completed all company insurance renewals including property, Workers' Compensation, general liability.  
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Delivered an exceptional level of service to each employee by listening to concerns and answering questions.
Monitored multiple databases to keep track of all employee inventory.
Prepared departmental contracts for attorney approval.
Reviewed federal and state laws to confirm and enforce company compliance.
Working hand and hand with ADP Workforce and the system created to complete payroll, entry intake of employee information.
Wrote HR instructions for employee in and out processing.
Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.
On-boarding employee process.
Created and managed more than 100 confidential personnel records. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Payroll Assistant
Caguas, PR
BBV Compass Bank/ Sep 2011 to Aug 2014
Created and managed more than 100 confidential personnel records. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Prepare/process/transmit federal, state and local tax funding files and reports in a timely manner.
Research complex payroll issues for proper treatment.
Process/transmit files to third party vendors.
Partner with benefits to ensure the accurate and timely processing of benefit deduction adjustments.
Partner with human resources to ensure all payroll transactions are authorized and in compliance with company policies and procedures. Partner with timekeepers on automated interface from ADP Worforce system to payroll system and troubleshoot and fix any errors or projects. Process pre payroll transmission audits and balancing.
Assist with account reconciliations and other payroll controls such as balancing payroll results to payroll tax returns and to year-end Form W-2 statements.
Interface with accounting department, banks and other outside sources regarding payroll policies and interpretation, pay computations, direct deposits and so forth.
Team Lead Disputes Department
Caguas, PR
Atento Puerto Rico, Inc./ Jun 2010 to Mar 2011
Collected customer feedback and made process changes to exceed customer satisfaction goals.         
Made reasonable procedure exceptions to accommodate unusual customer requests. 
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.  Maintained up-to-date records at all times.
Developed effective re
Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Education and Training
Bachelor of Science: Social Science Universidad del Turabo 2006 Gurabo, PR 3.39 GPA
Forensic Scientist of Puerto Rico
Minor in Human Services 

Master of Science: Forensic Science Universidad del Turabo 2011 Gurabo, PR Thesis: The Justice System of Puerto Rico
3.39 GPA

Activities and Honors
Intern Mentor:
Nereida  Sanchez                                                                                                               
2010-2012: Participated in interviews with witnesses and victims. Prepared written statements for court appearances. Part of arrests and apprehension of suspects.  Assisted in collecting Buccal Swabs for the collection of DNA.  Assisted in collection of rape kits and followed proper evidence logs.