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• End user support included troubleshooting, root cause analysis and permanent resolution of system issues that included collecting, consolidating and analysis of service metrics to facilitate decision making related to service improvements.
• Supported infrastructure Change management in an enterprise organization that resulted in stronger compliance of HIPAA and SOX requirements within ITIL change and release management practice and application delivery processes
• Provide tier 2 support of Document Management System for technical and data issues related to web-based application that resulted in identification of critical application failures
• Provided end user support including troubleshooting, root cause analysis and permanent resolution of system issues that resulted in a reduction of service tickets
• Oversaw various implementation and re-engineering projects from conceptualization to completion
Dynamic finance professional with a strong background in accounting and financial management. Successful at managing multiple assignments while meeting tight deadlines. Successful at implementing and training on new programs.
Dean's List, Fall 2003 - Spring 2007
President of Student Council for 3 years
Member of Alpha Sigma Lambda
Accomplished Software Engineer with 9 years' of experience in creating, testing, and implementing enterprise applications. Effective at technical support and customer relationship development. A quick learner with the proven ability to learn new systems and concepts.