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Career Overview
Experienced Computer Systems Analyst with diverse industry experience in corporate, Healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Versed in multiple software systems including Epic (certified-Health Information Management and Identity), AllScripts, Meditech, OnBase and Cerner systems. 
Work Experience
Kaiser Permanenete Greenwood Village, CO Systems Administrator | Application Services Group (ASG) 06/2017 to Current

• End user support included troubleshooting, root cause analysis and permanent resolution of system issues that included collecting, consolidating and analysis of service metrics to facilitate decision making related to service improvements.
• Supported infrastructure Change management in an enterprise organization that resulted in stronger compliance of HIPAA and SOX requirements within ITIL change and release management practice and application delivery processes
• Provide tier 2 support of Document Management System for technical and data issues related to web-based application that resulted in identification of critical application failures
• Provided end user support including troubleshooting, root cause analysis and permanent resolution of system issues that resulted in a reduction of service tickets
• Oversaw various implementation and re-engineering projects from conceptualization to completion

Kaiser Permanente Senior Business System Analyst - Consultant 09/2016 to 06/2017
  • Liaison between the business partners and IT Team
  • Provisioning for business partner accounts across multiple servers
  • Active Directory access administration
  • SharePoint System Administrator- CSC Production Support Team
  • Maintained real-time Root Cause Analysis and Change Management process improvements
  • Developed, implemented and monitor post-process improvements
  • Monitored production batch and ad hoc jobs ensuring proper function
  • Resolved technical and functional issues and developed recommendations and action plans
Oxford Global Resources Epic HIM/Identity Application Analyst - Consultant 01/2016 to 05/2016
  • Design, build, test, validation of Epic HIM modules
  • Identity/Security
  • Support Care Connect (Epic) applications
  • Stabilize and optimize
  • Troubleshoot, diagnose and correct system errors
  • Documentation
Catholic Health Initiatives Epic Certified HIM Application Analyst 10/2014 to 12/2015
  • Epic Implementation HIM Build Analyst 
  • Build, test, and validate Epic software for multiple applications or modules
  • Verify all systems are fully tested before implementation into production
  • Troubleshoot systems and application problems in the test and production environments 
  • Configure Epic for OnBase HIM
  • Release of Information - Workstation Profile and Print Groups
  • Deficiency Tracking - Signature Deficiency Settings
  • Configure Document Types (Document Crosswalk and Indexing Testing)
  • Scanned Image Configuration - Optimization
  • Standardization of documentation and the integration of applicable standards and practices
Recondo Technology Consultant (Revenue Cycle) 01/2013 to 06/2013
  • Managed large scale multi-facility implementations of revenue cycle software in hospitals and clinics nationwide
  • Project Manager for project scheduling, timescales and costs
  • Mapping of charge masters, payer contracts, HIS integration documents, HL7 feeds
  • Implementation and Activation
New West Physicians Consultant (EHR Application Analyst Information Systems- AllScripts) 03/2012 to 07/2012
  • Application Analyst, EHR Allscript
  • System Administrator (Allscripts Patient Portal)
  • Trainer
Catholic Health Initiatives Consultant (Application Analyst Cerner / Identity Management) 05/2011 to 03/2012
  • Cerner/Application Analyst
  • Break/fix, optimization Cerner liaison
  • Identity Management Security
Select Specialty Hospital Health Information and Credentialing Manager 06/2008 to 08/2009
  • Provided strategic direction on prioritization, integration and resource application.
  • Assured compliance with federal, local, state, regional and CMS requirements.
  • Documented business requirements, functional specifications and training procedures systems and PPS/DRG coding.
  • Managed credentialing staff while promoting corporate-wide adherence to all by-laws, industry trends and regulations as well as enhancing current internal policies and procedures.
Education and Training
Health Information Management Regis University, Denver, CO
Medical Assistant Pima Medical Institute
Medical Billing, Coding and Transcription Parks College
Certifications

Certification/Proficiency 

  • Deficiency Tracking
  • Hospital Coding 
  • Release of Information 
  • Identity 

This resume is created in 7 minutes.
Summary

Dynamic finance professional with a strong background in accounting and financial management. Successful at managing multiple assignments while meeting tight deadlines. Successful at implementing and training on new programs.

Skills
  • Goal-oriented
  • Reliable
  • Effective time management
  • Results-oriented
  • Training and development
  • Computer proficient
  • File/records maintenance
  • Compliance requirements
  • Verbal and written communication
  • Relationships and rapport
Experience
Regional Financial Analyst, Compass Group USA, April 2013-September 2018 Charlotte, NC
  • Provided onsite training
  • Communicated and exemplified the company's vision and goals
  • Collected, input and analyzed information to make effective evaluations of company operations for 80 School Districts
  • Utilized knowledge of data modeling and statistical analysis to note trends and draw conclusions
Regional Safety Manager, Chartwells K12, September 2018-Current UNION, MO
  • Conducted trainings for all company employees on safety initiatives to ensure overall compliance with federal regulations
  • Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions
  • Recommended methods to reduce ongoing hazards with improved methods, processes and materials
  • Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk
Education and Training
MBA Business, , , Webster University, , Ft. Leonard Wood MO USA 2009 GPA 3.64
Bachelor of Science Human Resources/Management, , , Columbia College, , Columbia MO 2007

Dean's List, Fall 2003 - Spring 2007

President of Student Council for 3 years

Member of Alpha Sigma Lambda

GPA 3.54

This resume is created in 7 minutes.
Summary
Apply the skills I have acquired from my customer service and project oriented background with establishing the goals of the company with professionalism.
Skills
  • Suite (Word, Excel, Power Point and Outlook)
  • Cloud-based systems, Internet Browsers.
  • Installation and replacement of hardDrives.  
  • Strong organizational and analytical skills; ability to pay attention to details.
  • Proficient in working with diverse by professionalism and sensitivity.
  • Printers, File/Print Servers, network connectivity and installations, Mac and PC imaging.
  • Employer can count on me to give 110% effort at all times.
  • Strength in analyzing, researching, organizing and problem solving skills.
  • Able to handle stressful situations with diplomacy and tact.
Work History
09/2011 to Current Specialist Apple Inc. | San Francisco, Ca.
  • Assist customers in matching needs to product configurations including (MacBooks, iMacs, iPads, iPods, iPhones) and all varieties of Apple software and accessories.
  • Aided customers in setting-up their equipment with programing, personal information, etc.
  • Partnered successfully with other zones in the store to produce smoother work flow for customers coming into the store.
  • Help train and mentor new hires to ensure smooth transition into the specialist role.
  • Trouble shoot computer problems and determine what, if any, further technical support is re- quired.
  • Provide personal training for new customers, helping them acquire the basic skills they need to get started on their personal projects.
  • Contribute insightful advice and friendly, hands-on technical support to Apple customers in need and adjust teaching styles to each user\'s individual skill level, to maximize his or her understand- ing and their own time.
  • Troubleshooting and solving technical issues with iPod, iPhone, and iPad devices.
  • Perform external hard drive backups and recovery.
  • Fulfill Apple\'s service commitment with style, speed, and skill.
  • Contribute insightful advice and friendly, hands-on technical support to Apple.
03/2015 to 06/2015 Mobile Analyst Genentech Inc. | South San Francisco, Ca.
  • Maintain an appropriate relationship with end users and ensure that project results are comprehensible to management.
  • Installed all VOIP business phones, troubleshooted all networking issues and replaced phones when needed.
  • Recorded customers issues with their devices in the HPSM ticketing system.
  • Update tickets with appropriate journal entries of activities.
  • Escalated the ticket to the correct group if the issue cannot be resolved, and close tickets with res- olution entered upon completion of the job.
  • Basic troubleshooting of software and hardware issues.
  • Preformed basic data transfers from old hard drive to new hard drive when needed.
  • Active Directory
  • Imaging and Deployment support of Mac and PC, Setting up the computers, monitors and VOIP business phones for all Genentech employee\'s.
  • Maintained physical presence at designated service locations and time for employees to pickup user\'s computer\'s, or delivering to end-user\'s.
01/2007 to 01/2009 IT Specialist Harrison Corporation | San Francisco, CA
  • Worked on an assignment through Superior Staffing.
  • Responsible for the move and relocation of computer workstations for 100 federal employees.
  • Took apart desktop, laptops, mainframes, printers and set up several hundred PC workstations.
  • Connected cabling and performed troubleshooting.
  • Resolved printer, server and Internet connectivity issues.
  • Assisted the senior tech with LAN administration, troubleshot hardware, software, provided Mac and PC support.
  • Documented and resolved work tickets.
01/2001 to 12/2006 Vehicle Technician Primus Transportation | San Francisco, CA
  • Performed corrective and preventive maintenance, inspections, repairs, and adjustments to all systems, subsystems, and components of an electronic, and pneumatic nature.
  • Trouble-shoot complex systems and components to identify problems or failures.
  • Diagnose and trouble-shoot causes of equipment failures.
  • Use various electronic test equipment to diagnose/ isolate faults.
  • Install/ repair complex wiring assembles including modifications and observe all established safety procedures.
03/2000 to 11/2001 Telecommunications Technician Via Source Telecom | San Francisco, CA
  • As a contractor with AT&T, installed cable for telephone and LAN networks for home residences.
  • Completed Training.
Education
1985 Baccalaureate Degree | Information Systems Grambling State University, Grambling, LA
2008 National Training Institute of TechnologyFiber Optics/Telecommunications Technology, Cat5 wiring, Twisted Pair Wiring, and Color Code. | Construction Management / Administration City College of San Francisco Construction Management / Administration

This resume is created in 7 minutes.
Professional Profile

Accomplished Software Engineer with 9 years' of experience in creating, testing, and implementing enterprise applications. Effective at technical support and customer relationship development. A quick learner with the proven ability to learn new systems and concepts.

Skills
  • Systems Implementation 
  • Java, Python
  • MS-SQL Server
  • Troubleshooting Proficiency
  • Root Cause Analysis
  • Mentoring and training

  • ISTQB BCS Certified Tester
  • Compliance and regulations
  • Vendor contracts and relationships
  • Complex Problem Solver
  • Capacity and scalability planning
Experience
Senior Software Engineer 09/2017 to Current Scientific Games Corporation Mississauga, ON
 
  • Led implementation of Slot Management Systems and its supported products for major customers in Ontario
  • Delivered Gaming Casino software solutions consistent with product road map, release plan milestones and key performance indicators.
  • Responsible for troubleshooting application issues, carry out root cause analysis and provide solutions
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance
  • Installed and Administered systems test environment at provincial gambling regulators lab. Responsible for getting necessary approvals on-time and supported testing process
  • Worked closely with development and support team members to identify and remove software bugs
  • Supported, advised and mentored all levels of personnel
Technical Consultant 01/2017 to 09/2017 BAE Systems Applied Intelligence Toronto, ON
  • Responsible for deploying and integrating enterprise Anti-Money Laundering and financial fraud detection solutions within blue chip clients
  • Designing, developing and documenting configurations for 'NetReveal' suite of Applications to meet client requirements and to operate within their IT estate
  • Analyse and develop data processing software for large scale and real-time processing
  • Participating in the preparation for and delivery of workshops with clients'  technical, fraud, risk and compliance teams, investigators and data teams
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Senior Software Analyst 12/2012 to 09/2016 Bally Technologies Chennai, India
  • Deployed and configured Real-Time Casino Gaming Systems at various customer locations in USA, South Africa, Macau (China) and Canada 
  • Tracked, logged and responded to support tickets in Siebel CRM. Troubleshoot application/network issues, carry out root cause analysis and provide solutions as per defined SLA 
  • Ensured consistency in customer interactions worldwide by collaborating with counterparts located around the globe to standardize procedures and escalation processes
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  • Responsible for setting up lab environments at customer sites  for Pre Go-Live activities and getting necessary approvals from regulators
  • Provided feasibility analysis, worked on code fixes and custom enhancements
  • Maximized operational efficiency by coaching junior analysts on various technical and customer service skills​
Embedded Systems Software Tester 01/2012 to 08/2012 Blackberry Limited Ottawa, ON
  • Wrote several python scripts for automating test cases
  • Responsible for network and multimedia module testing in pre-released Blackberry devices
  • Administered automation test lab and debugged hardware and software issues in automation test nodes
  • Charted out the documentation for the creation and efficient use of test stations
Assistant Systems Engineer 10/2009 to 04/2011 TATA Consultancy Services Chennai, India
  • Completed wide range of software development and programming tasks using Java, J2EE technologies
  • Performed database programming in MS-SQL Server to generate reports from complex databases
  • Trained over 200 hospital employees in different hospitals about the hospital management system deployed in their hospitals which significantly increased the user input average from (35% - 40%) to (80% - 85%) average
  • Consulted with company and clients to determine user needs and design solutions
  • Helped debug and resolve critical software issues reported in production with rapid turnaround
Education
Post Graduate Diploma: Information Technology 2012 Lambton College Sarnia, ON, Canada
Bachelor of Technology: Information Technology SRM University Chennai, India
Certifications
  • Oracle PL/SQL Developer Certified Associate
  • MCSA Windows Server 2008
  • ITIL Foundation Certificate in IT Service Management
  • ISTQB BCS Certified Tester Foundation Level