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Experienced Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

  • High customer service standards
  • Employee relations specialist
  • Strong problem solving ability
  • Data collection and analysis
  • Call center management experience
  • Dedicated to process improvement
  • Telecommunications knowledge
  • Strong handle on Microsoft tools
Senior Quality Analyst Mar 2016 to Current
Microsourcing Inc Eastwood, Quezon City
Spearheaded the Quality Program for a Canadian Call Center.
Provided expertise in data storage structures, data mining, and data cleansing.
Translating numbers and facts to inform strategic business decisions.
Facilitated sessions to ensure teams are calibrated.
Assisted in revising and creating Quality Guidelines to accommodate client's needs.
Monitored and coached to ensure that the team exceeds business needs
Created and collated team Data to create a report that solves business challenges / needs
Attended meetings with the clients to uncover current / potential needs

Quality Assurance Analyst Sep 2015 to Nov 2015
Microsourcing Inc Eastwood, Quezon City
Helped in improving overall QA scores through weekly Audits and coaching sessions.
Held training sessions to discuss new products and also assisted in training new hires.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified timeframes
Retention Specialist ( Point of Contact ) Apr 2010 to Mar 2013
ACS of the Phillippines Moa Complex, Pasay City
Handled high volume of calls on a daily basis.
Addressed customer service inquiries in a timely and accurate fashion.
Led a small team to help improve sales numbers.

Bachelor of Science, Banking and Finance Centro Escolar University Mendiola, Manila
This resume is created in 7 minutes.
Professional Summary

Multi-talented Data Analyst consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Advanced critical thinking and problem solving
  • Quick learner
  • Unix/Linux
  • Microsoft Office expert
  • C/C++
  • Great communication skills
Work History
November 2018-Current Data Centre Analyst | Broadridge Output Solutions | El Dorado, CA
  • Providing advanced level technical support for complex inquiries to all supported software, hardware, and network connectivity issues.
  • Support includes receiving calls, recording, troubleshooting and resolving all issues.
  • Monitoring systems and performing system maintenance.
  • Providing technical support to lower level associates.
  • Serving as technical resource to other members of the department as well as to other departments.
September 2016-November 2018 Lead Of Operations | Broadridge Financial Solutions | El Dorado, CA
  • Reworked positions and workflow based on individual abilities and production targets.
  • Calibrated machines to keep them running at peak performance.
  • Set and revised production schedules to meet changing demands.
  • Followed TQM (Total Quality Management) practices and policies to assure quality of output by double checking the date, weight, thickness, barcodes, presort slug, indicia, postage rate, class of mail, etc.
  • Understands machine software and how and when to change sort plans, set address blocks, etc. 
  • Remains informed of acceptance times and when trucks must leave. Assures mail is prepared to meet SLA's.
June 2014-September 2016 Manager | In & Go Market | 12417 Fair Oaks Blvd. #100, Fair Oaks, CA-95628
  • Managed daily store operations, supervise employees and manage inventory.
  • Ensured sufficient staffing levels to meet the needs of our guests.
  • Developed successful sales plans to grow profitability.
  • Ensured product mix and inventory levels are properly maintained to increase sales and control inventory.
  • Maintained safety and security of the store, properly documenting any incidents that occur.
  • Ensured compliance with all local, state, and federal laws within the scope of the convenience/food store operation.
2021 Master of Science: Materials Science And Manufacturing California State University - Sacramento, Sacramento, CA
2014 Bachelor of Science: Mechanical Engineering Punjabi University, Patiala, India
  • Skills acquired AutoCAD, ProE 5.0, Solidworks, Modern Manufacturing methods, Diagnostics and troubleshooting of mechanical equipment.
  •  Made end semester project on "R&M work at GNDTP" (thermal power plant).
  • Quality Control Project at Maintenance department at Ralson, India
2011 Associate of Science: Electronics and Communiciations SLIET Longowal, Sangrur, India
  •  Made end semester Project on "Remote Controlled Robot" working on the principle of DTMF(Dual Tone Multiple Frequency).
  • Study and application of different kinds of relays and IC's, semiconductors, microprocessors, embedded systems.

"Engineer in Training" from "Board for Professional Engineers, Land Surveyors, and Geologists", License no. 158401

  • Daljit Saini (Supervisor Operations at Broadridge Financial Solutions)
  • JS Khamba (Professor at Punjabi University, Patiala) +91 980
  • Gurchetan Sidhu (Owner at In & Go Market)
This resume is created in 7 minutes.
Background, Objective
Hands-on Producer and Storyteller effective at bringing projects from concept to reality. Successfully created several multimedia productions. Experienced in personnel and project management with a passion for turning the best ideas into short films that entertain and inspire. Brings strong work ethic, entrepreneurial background and leadership skills to creative environments. Excels at relationship-building, organization and making sound judgments under pressure. Looking to develop possible career paths and strategies for starting a business.
Bachelor of Arts : Visual Media Arts, 2019 Emerson College Boston, USA
  • Philanthropy Chair of Sigma Alpha Epsilon Social Networking Fraternity
International Baccalaureate : International Baccalaureate, 2014 Repton School UAE
Entrepreneurial Development Experience, 2013 Babson College Boston
  • Coursework includes Entrepreneurial Management and Organizational Behavior. Scholar's Choice Recipient
Investment Analyst
May 2016 to August 2016
Oasis500 Amman, Jordan
  • Identified operational processes inefficiencies and recommended necessary improvements.
  • Oversaw investment portfolio analysis. developed financial analysis reports using financial principles.
  • Monitored and analyzed Key Performance Indicators (KPI) and financial ratios.
September 2013 to May 2014
Filmmaker's Studio Dubai, UAE
  • Expanded school extra curricular course offerings through development and facilitation of film production classes.
  • Worked with headmaster, managed process from scratch. set model for students interested in starting clubs.
  • Largest, most successful club. Increase in students by 110% students produced total of 45 short film productions.
Writer, Director, Actor
September 2013 to Current
Film and Theater Production Dubai
  • Directed and produced film, video and theater projects. Planned, organized, and budgeted productions.  
  • Honed directing skills. Collaborated with cast members to execute seamless performances.
Co-Founder and CEO
May 2013 to August 2015
Life In Motion Media Boston
  • Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Entered revenue and expense transactions and prepared expense reports.
  • Utilized HTML coding strategies to design dynamic website
Key Skills
  • Public Speaking
  • Strong creative vision
  • Proficient in Adobe Photoshop and Illustrator
  • Proficient in film editing program Final Cut Pro X
  • Pop culture knowledge and social media marketing
  • Proficient in MS Office
This resume is created in 7 minutes.
Content Review Analyst
March 2018 to Current
Accenture Austin, TX
User Support Specialist
November 2016 to February 2018
Apple Inc. Austin, TX
  • Delivered support(via email) to worldwide users of various sales registration, access provisioning system, training systems, sales portals, etc
  • Deep understanding of SEED application, MyStore/CPC, MyAccess, and Central Station
  • Efficiently identified and solved routine problems independently or by collaborating with IS&T, worldwide Business and Project teams to drive resolution of reported issues
  • Consistently provided prompt, reliable, and accurate information to users
  • Typical issues include login ID retrieval, account update, content feedback, FAQ related questions, registration instructions, escalating issue to IS&T, forwarding to appropriate departments, and mass account update
  • Participated in projects and testing efforts related to support
  • 4 month collaboration with Japan Business team to on-board new support process for Japanese users
Apple Maps Operations Analyst
May 2015 to September 2016
Apple Inc. Austin, Texas
  • Appointed as Bay Area market lead for Transit Team
  • Appointed as Lead Radar Reviewer for the entire Transit Team. Screened average 2500 radars per month
  • Supported launch of Japan Transit by collecting, analyzing, and presenting information to improve data
  • Certified Apple Maps Mentor for new hires
  • Operated in fast paced, rapidly changing environment
Community Service

Substitute Japanese Teacher, 2012 - Present

  • Teaching language arts/math to Japanese children K-12 at local Japanese Supplementary School 

RGV Food Bank, 2011- Present

  • Assist Food Drive special events by coordinating with other volunteers and administrators
Bachelor of Arts : Economics, 2016 The University of Texas Austin, Texas Minor in Business Administration
Bilingual in English and Japanese, ability to read, write, and speak fluently. Business level skill in Spanish. Proactive and ability to work well in a team environment or independently. Strong work ethic and exceptional customer focus. Excellent with time management and organizing projects. Deep understanding of iOS, OS X, Microsoft Office, PowerPoint, Word, and Excel.
This resume is created in 7 minutes.
04/2017 to 01/2018
Research Analyst-Quality Clarivate Analytics Former IP and Science-Thomson Reuters
  • Analyzing scientific research articles (conference papers, book reviews, research articles, case studies etc.) focused on Pharmacology and Bioscience's for the product Web of Knowledge (Biosis).
  • Collate and analyze the patient drug information by using scientific drug descriptors.
  • Preparing refined qualified data to the client based on the client day-to-day requirements.
  • Proof reading and editing the indexed information thereby providing refined quality products based on the client demands.
  • Generate report and create dashboards in Excel about quality performance of the team on weekly basis.
  • Analyze the reports using Pivot table and Pareto Analysis to find the root cause of quality issues.
  • Providing feedback to the production team based on the reports generated and suggesting and implementing ways to prevent errors from occurring in future.
  • Providing Weekly, Monthly, Quarterly, Yearly and Comparative analysis of Quality performance of the team and reporting it to Manager and Management team.
  • Quality team followed Lean Six Sigma Methodology.
05/2014 to 03/2017
  • Cross-Trained) Managed the generation and customer delivery of product to the research databases.
  • Created and implemented quality control measures to oversee XML data comprising 650,000 database entries annually to maximize the quality of the product.
  • To ensure very tight production deadlines are met by performing all edits and reporting all problems in a timely manner.
  • Quality control measures are done on daily basis and feedback is given to the indexers on a weekly manner.
  • Timely release of the Product to the Database and to clients: Biosis Previews and Tox B (Weekly Release), BMCD and BACD-Sending the CD Product directly to the Clients (Monthly), BA Print Product (Bi-Weekly Printing Schedules).
  • Extraction statistics was monitored to ensure all data are loaded properly in the server.
  • Product statistics, reports and archival records are maintained.
08/2011 to 04/2014
Research Analyst-Quality-BIOSIS
  • Duties same as Clarivate Analytics mentioned above.
07/2011 to 09/2017
Associate Research Analyst-BIOSIS
  • Abstraction and standardized classification of life science data from clinical studies, journals, conferences, patents and reviews for the ISI Web of Knowledge platform.
  • In-depth indexing of major concepts, organisms, taxonomic groups, diseases, genes, pharmaceutical agents and geographic locations discussed in each document.
  • Subject coverage: pre-clinical and clinical research, methodology and instrumentation, environmental and consumer issues, among others.
  • Sources: research articles and reports of original research, review articles, notes, letters, and meta-analyses, books and book chapters, meeting reports and published abstracts of papers presented at meetings, and United States patents in life sciences.
09/2009 to 03/2017
Research Analyst-Quality, Research Analyst Associate Research Analyst Thomson Reuters
  • Phone: +66.
  • IRELAND-A82E1T0.
Master of Science: Biochemistry Prince Shri Venkateshwara Arts and Science College Chengai, Tamilnadu, India Biochemistry
Bachelor of Science: Biotechnology University of Madras Vellore Institute of Technology Vellore, Tamilnadu, India Biotechnology
April 2018
Deemed University Data analysis, modeling and spreadsheet use with BUSINESS ANALYTICS for DECISION MAKING. Quantitative and an application to business/ management related problems. It is connected with problem sets and real life cases to know the relevance of a particular problem and the decision making thereof. Statistics, Data Analysis Using Excel, Regression, Machine Learning, Decision Making. Six Sigma Indian Institute of Technology, Kharagpur (NPTEL ONLINE) Jan-April 2018 Exposure to well-established methods of quality assurance and management and advanced statistical methods including design of experiments. Quality management, TQM, Cost of quality, quality engineering and Six Sigma, review of Probability and Statistics, Test of Hypothesis, DMAIC process for process and design improvement, Acceptance Sampling, SPC (Statistical Process Control), Process Capability, Gage Reproducibility and Repeatability, Quality Function Deployment, Design of Experiments, ANOVA, EVOP, Fractional, Full and Orthogonal Experiments, Regression model building, Taguchi methods for robust design, and Six Sigma sustainability. The course had a practical orientation and includes cases and industry applications of the concepts. Project Management Indian Institute of Technology, Kanpur (NPTEL ONLINE) Feb-April 2018 Project Management,Concepts and Definitions, Project Management Cycle, Risk associated with Projects Decision, Tree Modeling, Cost Evaluation Techniques in Project Management, GANNT Chart and Precedence Diagrams, PER, CPM, Project Life Cycles, Concepts of Scheduling, GERT, Q-GERT, Critical Chain and Theory of Constraints, Activity Network Diagram, Resource requirement, Resource constraints, Crashing of Jobs, Project Control Techniques, Earned Value Project. Practitioners Course-Descriptive, Predictive and Prescriptive Analytics Indian Institute of Technology, Kanpur (NPTEL ONLINE) Feb-April 2018 This course is aimed at providing exposure to various tools and techniques along with relevant exposure to appropriate problems so that the know-how and do-how aspect of analytics, which is required by industry can be fulfilled. This course also introduced various applications with the involvement of real-life practitioners. Statistics, Regression, Machine Learning, Data analytics with R.
  • MS Office, Word, Powerpoint, Access and Outlook.
  • Quality Control, Quality Assurance, Quality Tools, Statistical Process Control, Statistical Quality Control,
  • Root Cause Analysis, Pareto Chart, Fish-Bone Diagram, Control Charts, Brainstorming, Affinity Diagram, Six Sigma Methodologies, Value Stream Mapping, Problem Solving, Customer Service.
  • Data Analysis using Excel, Data Analysis Using R, Regression using Excel and R, Machine Learning using R, Data analysis and Machine Learning using Python*.
  • Still learning the Skills
BA, book, Bi, CD, Charts, clinical research, conferences, client, Clients, Customer Service, Data Analysis, databases, Database, DECISION MAKING, delivery, Design of Experiments, editing, Experiments, XML, indexing, letters, notes, Machine Learning, meetings, Access, Excel, MS Office, Outlook, Powerpoint, Word, Modeling, Network, Pharmacology, Pivot table, Problem Solving, Project Management, Proof reading, Python, Quality, quality assurance, Quality management, Quality Control, reporting, requirement, research, Scheduling, scientific, Six Sigma, SPC, spreadsheet, Statistical Process Control, Statistics, Phone, TQM, articles
This resume is created in 7 minutes.
Bilingual Financial Analyst with strong IT background, advanced Excel, Access, VBA skills and a very diverse background from working in a number of industries. Heavily focused on process optimization / improvements and cost savings. Comprehensive experience in financial reporting, analysis, and financial modeling.
  • Budget analysis
  • Account reconciliations
  • Analytical reasoning
  • Cost accounting
  • General and tax accounting
  • Time management
  • Financial reporting expert
  • Accurate forecasting
  • Superior research skills
  • Self-motivated professional
  • MS Office Suite
  • Experienced with VBA programming
  • Advanced computer proficiency
  • Variance analysis
  • Financial modeling
Financial Planning Analyst Mar 2015 to Mar 2019
Rocket Internet Abidjan, Ivory Coast


In charge of seven business units with up to five hundred employees. Retail and eCommerce company. 

  • Streamlined spending analysis to a more accurate, efficient and automated process reducing closing schedule by one day.
  • Designed and created weekly and monthly spending reports for the business manager and sales department.
  • Executed and reported variance and gap analysis on the global monthly result and comments on monthly performance. 
  • Created monthly PowerPoint presentations illustrating the business performance and goals.
  • Monitored and analyzed Key Performance Indicators (KPI) and financial ratios.
  • Facilitated month-end close processes, invoicing, journal entries and account reconciliations for seven entities.
  • Analyzed pricing and sales for all business products.  
  • Developed financial analysis reports and presentations by applying acquired financial principles.
  • Identified operational processes inefficiencies on sales, cash collection, procurement and recommended necessary improvements.


Software used: Microsoft Dynamic Navision, Business Intelligence (BI), Microsoft excel, Microsoft Access.

Junior Accountant Oct 2014 to Oct 2014
Paris Airports Paris, France
In charge of data entry for the national in the economic department of the national Airport of Paris company.
  • Review and approve invoices following terms of contracts.
  • Collect all information related to the invoices on spreadsheets.
  • Archive all documents related to the invoices.
  • Improved process and tools enabling the analysis of the data collected.
Software used: SAP, Microsoft excel.
Financial Planning Analyst Sep 2012 to Mar 2014
Total Paris, France


In charge of overhead financial analysis and reporting in a department with up to 40 M€ budget, and more than 60 employees. Good knowledge of Oil & Energy sector with a focus on Green Tech Company ( Wind - Solar ).

  • Reviewed accountants book entries to ensure the accuracy of the G/L.
  • Executed accounts receivable reporting enhancements and reconciliation procedures.
  • Facilitated month-end close processes, invoicing, journal entries and account reconciliations on 4 different legal entities.  
  • Assisted the CFO with the production of the monthly financials, management reports and board packages.
  • Prepared monthly and annual expense forecasts, including any recommended action required to manage costs to achieve budget.
  • Participate in internal control procedure creation for the outbound invoices generation and inbound invoice approval and entry process on SAP.
  • Key user of SAP for the finance department, in charge attribution/update of users rights onto SAP.
  • Designed and created weekly and monthly spending reports for more than 10M€ overhead expenses.
  • Identified operational processes inefficiencies and recommended necessary improvements.
  • Prepare budget and long-term plan for the management.
Software used: SAP FI-CO, Microsoft excel, Microsoft Access.
Internship as Junior Financial Planning Analyst Jun 2011 to Jun 2012
Valeo Paris, France
In charge of financial reporting and consolidation of a department of more than 200 employees and 300 M€/Year Turn-over with 9 plants over 8 countries. 
  • Designed and created weekly and monthly spending reports.​
  • Monitored and analyzed Key Performance Indicators (KPI) and financial ratios.
  • Executed and reported variance and gap analysis.​
  • Streamlined spending analysis to a more accurate, efficient and automated process.
  • Created monthly PowerPoint presentations illustrating business performance and goals.
  • Manipulated data using pivot tables, pivot charts and macros.
  • ​Exposure to seven different currencies.
Software used: Hyperion, Essbase, Microsoft excel.​
Master in Management, Business, Finance, accounting 2012 Groupe ESC Clermont Clermont-Ferrand, Auvergne, France
Associate of Science, Physics University of Yaounde I Yaounde, Center, Cameroun
High School Diploma, Science Mongo Joseph Douala, Littoral, Cameroon
Other Skills
SAP, Hyperion, Essbase, Business Intelligence, Microsoft Navision, Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), Java, Javascript, SQL and strong database development skills, Order Management System.
This resume is created in 7 minutes.
Professional Summary
Highly Skilled in managing the sales cycle from initial contact to discovery through the acquisition of a new client. Exceptional at collaborating with and motivating multiple groups towards completing complex tasks and exceeding clients' expectations. Committed to the continuous growth in sales revenue by positioning solutions to solve current and emerging challenges for customers and prospects.
  •   Market and IT business knowledge       
  • Proven ability to greatly increase sales and revenue     
  • Business Development sales with a focus on ICT, HCM and Accounting Software      
  • Excellent communication skills and interpersonal skills
  • Adept at developing and implementing innovative sales and marketing strategies 
  • Negotiation and persuasion skills
  • Skilled in preparing and conducting ICT presentation and product demonstration
  • Maintain strong client relations and retention standards  
Work History
04/2012 to Current
President Society of Saint Vincent De Paul Lagos, Nigeria
Society of Saint Vincent De Paul is an international voluntary organization in the Catholic Church, founded in 1833 for the sanctification of its members by personal service of the poor.

Role Highlights

Design platforms for the awareness of poverty reduction and solicit public and private sector partnership in tackling poverty  

Provide an excellent blueprint for internal and external stakeholders to draw on for implementation of poverty reduction projects  

Develop and implement innovative initiatives that will improve our organizational integrity, transparency, and accountability  

Provide leadership needed for the organization's capacity to fight poverty in all forms through practical assistance to people in need  

Engage and empower widows, women, and youth to actively participate in self-sustaining activities   Advocate for the offer of direct, personal assistance that is non-judgemental and based on the need of the individuals or families.  

Develop strategic partnership on poverty alleviation to enhance the fight against poverty.   Support and strengthen relationship with other civil society group's capacity in tackling poverty in different forms   Identify and implement initiatives that elicits collaboration of key stakeholders to reinforce the importance of poverty alleviation  

Promote knowledge and advocacy to support poverty reduction efforts, including a better understanding of the link between crime and poverty  

Create periodic progress reports and ensure data is accurate.
09/2014 to 06/2016
Technology Sales Representative Oracle Lagos, Nigeria

Oracle is a multinational computer technology corporation, that specializes primarily in developing and marketing database software and technology, cloud engineered systems and enterprise software products — particularly its own brands of database management systems. 

Role Summary

Responsible for the sale of Oracle Technology both on-premise and in the cloud  (Database, Business Intelligence, Middleware etc) to Manufacturing Organizations, Utilities, Retailers, Communications and Professional Services Organizations
My targets in these years were $1.4million respectively, and I attained over 60% achievement each of the years (2014-2016).
I also sold into the ISV OEM (Independent Software Vendors & Original Equipment Manufacturers) space and created a niche market, I made the first ever embedded license and PAH (Proprietary Application Handling) sale for the Nigerian and Kenyan cluster Market. Total deal size of about $500k closed and $1M sales pipeline.

Role Highlights

Responsible for negotiating and retrofitting customer's business needs and knowledge into Oracle's suite solution.

Plan strategies to target and develop new accounts; Maintain accurate and up-to-date sales data and follow up on outstanding premiums and renewals.

Manage revenue planning and sales forecast; Develop, plan and implement sales strategies, activities and objectives for assigned sales territories.

Business Development activities leading to further demand and sales of Oracle suite of solutions.

03/2013 to 08/2014
Team Lead Oracle Demand Generation Nigeria Oracle Lagos, Nigeria

Oracle is a multinational computer technology corporation, that specializes primarily in developing and marketing database software and technology, cloud engineered systems and enterprise software products — particularly its own brands of database management systems. 

Role Summary
My role was to lead a team of 5 in generating potential and viable leads for Oracle Nigeria sales team across its 3 lines of business (Technology, Application, and Hardware).

Role Highlights

Assist the Oracle sales team in prospecting by going to white spaces (Business Organizations where none of Oracle's suite solutions have been deployed) to investigate and understand their processes and business needs with a view positioning Oracle solutions.

Collaborate with the Marketing team in the organization of marketing campaigns targeting potential Oracle customers. ·         Act as a repository for sales and marketing data regarding specific organization's industry IT needs and processes.

Interface with prospective customers, understanding their business needs and in consultation with the Pre-Sales team profer solutions to their IT business needs using Oracle.

06/2011 to 12/2012
Sales Account Manager SystemSpecs Limited Lagos, Nigeria

SystemSpecs Limited specializes in human capital management and financial software solutions. With over two decades of providing robust solutions to individuals, corporate and government organizations in Nigeria and on the African continent

Role Summary 
Key account management of existing customers and to effectively manage key business relations with Organizations and Partners. My target was NGN 20,000,000:00 and I met  85% of my target in these years. I was responsible for renewal and repeat business of Organizations in the Oil & Gas Sector and Financial Services Institution already using the various solutions offering of SystemSpecs.

Role Highlights

Lead, train and mentor sales force team

Manage Revenue Planning and Sales forecast.

Liaise and manage a relationship between the team, internal, and external customers of the Organisation.


Develop, plan and implement sales strategies, activities and objectives.

Identification and assessment of emerging sales opportunities, through marketing research and competitor analysis.

Support in strategic product launch, exhibitions, and conferences.

Orchestrate resources to simultaneously yield timely solution deployment and implementation.

05/2008 to 05/2011
Businesss Manager SystemSpecs Limited Lagos, Nigeria
SystemSpecs Limited is Africa's leading software house. A software house with a focus on providing qualitative Human Capital Management and Financial software solutions for the Nigerian and African market. They are Resellers and Channel Partners of a Multinational Organization called  Infor FMS Sunsystems, they developed an accounting software package that oversees accounting functions. 

Role Summary
Responsible for the sell of SystemSpecs suite of software solutions to the non-financial institutions (Telecommunications, Manufacturing, Utilities, Professional Services) and  Organizations.  My target in each of the years was NGN 50, 000, 000:00 and  I met about 90% of my target in each of these years. 

Role Highlights

Direct sales and customer management activities.   

Break new grounds to expand clientele base   

Develop and implement strategy for generating revenue through the sale of our suite of solution and service - Initiate and implement marketing activities  

Lead, train and motivate sales force for efficiency and effectiveness

Plan strategies to target and develop new accounts while maintaining existing accounts,      
05/2006 to 05/2008
Sales Administrator and Marketing Research SystemSpecs Limited Lagos, Nigeria
SystemSpecs Limited is Africa's leading software house. A software house with a focus on providing qualitative Human Capital Management and Financial software solutions for the Nigerian and African market. They are Resellers and Channel Partners of a Multinational Organization called  Infor FMS Sunsystems, they developed an accounting software package that oversees accounting functions. 

Role Summary
Back-end sales role, acting as a two-way communication process which requiring interfacing with prospective customers and the Organization's sales team. 

Role Highlights

Research and collate various marketing information and data of target customers so as to understand their needs.

Prospect and generate viable sales leads 

Introduce SystemSpecs solutions ( HCM, Accounting package, and Remittance solutions) through presentations, marketing campaign, and exhibition, to target and prospective customers unaware of Systemspecs solution's offering.

Collate the Organization's sales team data and prepare weekly, monthly and quarterly reports for management.
01/2006 to 04/2006
Marketing Executive- Pension Sales Personnel Pensions Alliance Limited Lagos, LA

Pensions Alliance Limited licensed Pension Fund Administrator with over 10 years of professional experience in Pension Funds Administration.

Key Highlights

Constant Prospecting and identification of opportunities within the Government and Private Sector  

 Marketing of Pension Policy - Enlighten prospective clients on the newly promulgated Pension Act scheme  

Interface with and manage day to day potential customer relations  
Keep abreast of developments and policies in the public sector

In Progress
Masters: Business Leadership
University of South Africa Graduate School - Gauteng - Midrand, South Africa
Bachelor of Arts: European Studies and Communication Language Arts
University of Ibadan - Omo State, Nigeria
Government Secondary School Owerri, Imo State, Nigeria. Languages English; Igbo; Yoruba
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Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through consultative sales and empathy with the consumer.
  • Customer advocate
  • Self-motivated
  • Can work in many computer screens at same time
  • Excellent communication skills
  • Organized, Type 30 WPM
  • Sales presentations
  • Complaint handling and resolution
  • Trainable

Worked at Teleperformance .. Familiar with different systems open at same time, CLU, CHfc, Group 1 license Arizona and Texas . Familiarity with pharmacy utilization and differences in Medicare parts A, B, C, D. Adhere to established AEP rules. Truly enjoy working with seniors to find the best plan for them. Consultative Sales Approach. Willing to own members' problems until solved by solution, referral to field agent, consultation with supervisor or transfer to another area of company.

CLU, ChFC, Group 1 License, MS Accounting University of North Texas 86
June 2016 to Current
Uber Dallas, TX

I have worked as part time Uber driver for passengers and delivery of meals. I have done approximately 600 trips.

Licensed Health Insurance Agent
August 2019 to January 2020
Bloom Insurance Services LLC Mesa, AZ
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Developed insurance cross-selling opportunities in partnership with field agents.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
Medicare Sales Agent
August 2015 to December 2015
Teleperformance Dallas, TX

Worked on United Health Care AEP campaign. Truly enjoyed working with senior citizens and members to review their plans and choices.

Pension Consultant
January 1990 to August 2002
4Pen Company Hurst, TX

Self employed pension consultant with retirement plans.