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Professional Summary
Client focused claims adjuster, excellent at juggling multiple tasks and working under pressure. Broad industry experience including automotive and home relocation.
  • Quick problem solver
  • Committed team player
  • Courteous, professional demeanor
  • Persuasive communicator
  • Superior attention to detail
  • Customer-oriented
Work History
Assistant General Manager, 09/2017 to 12/2017
Mullen's Bar & Grill Norridge, IL
  • Developed and rolled out new policies.
  • Supervised a team of 12 associates.
  • Oversaw the day-to-day processing of payroll for  12, including review of time-sheets for accuracy.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Managed work flow to exceed quality service goals.
Corporate Relocation Specialist, 03/2017 to 09/2017
New World Van Lines Chicago, IL
  • Lead Account Executive for Disney/ABC, Home Depot, and Walmart accounts.
  • Meticulously coordinated every aspect of household goods relocation from start to finish for corporate level employees.
VIP Claims Executive / Dispatcher / Customer Service Rep., 07/2014 to 07/2016
Montway Auto Transport Des Plaines, IL
  • Established long term customer relationships through prompt and courteous service.
  • Accurately documented, researched and resolved customer service issues.
  • Acted professionally and patiently when addressing negative customer feedback.
  •  Determined the most cost effective procedures and routes for shipments.
  • Communicated with dispatchers, warehouses, and customers regarding outgoing orders.
  • Redirected shipments en route in response to customer requests.
  • Communicated all emergencies and delays due to weather and carrier schedule changes to customers and supervisors.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
    • Mediated between clients and insurance during all phases of cargo claims
    • Performed various office tasks related to supervisors needs.
    • Tracked time spent on assignments each day for productivity reporting.
    • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
    • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Defused volatile customer situations calmly and courteously.

Member Services Specialist, 05/2014 to 06/2014
Lifetime Athletic Skokie, IL
  • Assisted members with check in at front desk.
  • Assisted members with registration of all club activities.
  • Coordinated children's summer camp and birthday party schedules within club.
  • Ensured all children's activities were staffed appropriately in compliance with state laws.
  • Assisted Department Heads within club on various projects as needed.

Cashier/Bookkeeper, 05/2011 to 01/2014
Jewel-Osco Glenview, Illinois
  • Handled all functions of cash register and checkout procedure.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Served as fill in for customer service manager.

Cashier/Kitchen Associate, 11/2008 to 11/2010
Casey's General Store Murphysboro, Illinois
  • Handled all functions of cash register.
  • Prepared daily food items.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Provided friendly and attentive service.
High School Diploma: 2009
Murphysboro High School - Murphysboro
Oakton Community College - Des Plaines, IL
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Professional Summary

Dynamic management professional with 20+ years of experience in all aspects of operations management with a focus on streamlining processes and developing strong relationships.  Exhibits exceptional communication, organizational and presentation skills.  Proficiently manages people and tasks while effectively executing the desired business objectives.  Versatile and innovative with remarkable attention to detail.  Recognized for outstanding account development with a focus on exceeding customer needs and expectations while improving bottom line objectives.


    Operations and Logistics

    Sales and Marketing


    Customer Service

    Relationship Building

  • Exceptional work ethic
  • Results-oriented
  • Dependable
  • Natural leader
  • Organized
Professional Experience
Vice President of Operations, 10/2001 to Current
Temporary Housing Directory, Inc. (THD)

THD is a leading service provider in the selection and management of Temporary Housing for both Insurance and Relocation clientele across the United States.   I have been an innovative participant in the company's growth and success since its 2001 formation.  Integral in growing the company from 2 employees in 2001 to over 70 employees in 2015.  As one of the founding Partners, have been an essential piece in increasing the gross revenue from $441,808 in 2002 to over $61,317,496 in 2014.  


As a founding partner, I have been responsible for the management and oversight of all operations with focus on the relationships between servicing workforce, Additional Living Expense (ALE) programs and our clients.  I have been actively involved in the hiring and training of new employees while overseeing the development and implementation of processes and organizational procedures.  THD has been named as one of the fastest growing companies in the United States by Inc. Magazine every year since 2007.  In addition, the SMU Cox School of Business and the Dallas Business Journal recognized THD as the 45th fastest growing company in Dallas in 2015.

Corporate Relocation Specialist, 05/1992 to 10/2001
Coldwell Banker Residential Brokerage Dallas, Texas

    Licensed Real Estate Agent assisting families relocating to the Dallas / Ft. Worth area.  Provided an elevated customer experience to generate a loyal clientèle.  Maintained connections with clients to encourage repeat business and referrals.  Managed contracts, negotiations and all aspects of lease paperwork to finalize the rental properties and exceed customer expectations.  Used NTREIS and other realtor databases to find properties for clients.  Guided clients from beginning to end of the leasing process in choosing the right property.

Community Involvement

Highly involved in giving back to the local community through Special Olympics of North Texas as well as various organizations that assist the Homeless in the Dallas / Ft. Worth area.

  • Operation Care International
  • SoupMobile of Dallas
  • Journey to Dream Foundation / Kyle's Place
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Professional Summary

Efficient transportation logistics professional well-versed in materials management and inventory reconciliation. Highly organized and detail-oriented with a talent for accurate shipment tracking and problem resolution. Motivated Trucker proficient in transportation management.  Thrives in dynamic and fast-paced environments. Seeking position of increased responsibility with room for advancement.  Resourceful Operations Manager bringing comprehensive background in transportation and personnel management.Thirty years of transportation experience. Five million miles, all weather experience. Competent interpretation of all DOT federal regulations

  • Expense control
  • Training and development
  • Superior negotiation skills
  • Over-the-road transportation
  • Excellent time management
  • Clear oral/written communication
  • Excellent multi-tasking ability
  • Organizational skills
  • Refrigerated trailers
  • Flatbed/step deck trailers
  • Pneumatic/tanker trailers
  • Logistics expert
  • Knowledgeable of federal regulations
  • Substance abuse training
  • Designated employer representative
  • Confined space hot works training
  • Confined space rescue training
  • Confined space fire watch training
  • Hazardous Materials Endorsements
  • Physically fit and agile
  • Commercial driving expertise
  • LTL knowledge
  • Reverse logistics
  • Defensive driver training
  • Knowledge of state roads and highways
  • Safe driver in adverse conditions
  • Class A Commercial Driver's License
  • Trained in safe driving techniques
Work History
02/2015 to Current
Distribution Center Trailer Relocation Specialist E Transport Jacksonville, FL
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Reported all accidents, damage and malfunctions involving company equipment to management.
  • Inspected the truck for defects and safe operating condition before, during and after trips.
  • Safely loaded and unloaded deliveries according to size of load and content description.
  • Dropped and hooked trailers and changed the configuration of equipment when necessary
  • Maintained current Class A CDL with Hazardous Materials endorsement and tanker endorsements.
  • Attended and participated in all driver safety meetings.
Company Driver Lentz Carriers Company LLC.

Acting Operations Manager McGowan Trucking Tolar, TX
  • Determined the most cost-effective procedures and routes for shipments.
  • Translated business needs and priorities into actionable logistics strategies.
  • Gathered, logged and monitored all shipping data.
  • Managed shipment schedules to maximize productivity and cut costs.
  • Assigned shipments to carriers.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Prepared documents for shipments and claims. 
  • E-mailed suppliers, carriers and customers with shipping updates.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • Supervised the work of 3 transportation personnel and 6 outside carriers
11/2010 to 06/2013
President/CEO/Safety Director R. E. Doolittle Trucking Company LLC Conway, AR
  • Gathered, logged and monitored all shipping data.
  • Managed route planning and travel schedule.
  • Visited clients on-site to give benefit-oriented sales presentations.
  • Provided outstanding customer service.
  • Safe and efficient operation of company equipment. 
  • Invoiced, collected monies due and settled accounts each day.
  • Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
  • Established and maintained excellent customer relationships.
  • Checked shipping papers to determine the nature of load and checked for the presence of hazardous materials.
  • Transported deliveries locally and over the road.
  • Directed the work of nine independent contractors.
  • Managed shipment schedules to maximize productivity and cut costs.
  • Communicated with dispatchers, warehouses and customers regarding inbound and outbound loads
  • Took corrective action in the case of accidents and delays to minimize extra expenses.
  • Conducted orientation sessions and organized training for new hires.
  • Conducted employment/background verification
Owner/Operator McGowan Trucking Tolar, TX
  • Determined the most cost-effective procedures and routes for shipments.
  • Gathered, logged and monitored all shipping data.
  • Operated in 48 states
  • Refrigerated/flatbed trailers
  • maintained logs and all DOT regulations
Rose State College - Midwest City, OK
  • Vocational Specialist Certificate: Truck Driving Owner/Operator
  • Transportation Business coursework: Owner Operator Independent Drivers Association
  • Owner Operator Independent Drivers Association Member
  • Principles of Operations Management training: Owner Operation Independent Drivers Association
  • Founded R.E. Doolittle Trucking.  May 2007
  • Increased backhauls profitability to more than $ 250,000 per year and $6,000 per month by reduction in deadhead miles.  R.E. Doolittle Trucking.  2009
  • Increased $ 337,500 annually by negotiating better rates with all transportation shippers.   R.E. Doolittle Trucking.  2009
  • Founded R.E.Doolittle Trucking Company LLC.  2009
  • Company growth by 100%.  R.E. Doolittle Trucking Company LLC..  2010 
  • ?
  • Safe Driving Award 5 years:  Owner Operation Independent Drivers Associations
  • Named Employee of the Month.  Lentz Carriers  May 2014
  • U.S. Coast Guard Veteran.  1
  • Commercial Drivers License Class A
  • Hazardous Materials and Tankers Endorsement
  • Trained substance abuse designated employer representative