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Summary

Experienced Recruiter with a demonstrated history of working in the Human Resources and Recruiting industry with 3 years in talent acquisition. Skilled in Account Management, Project Coordination, Policy and Procedure, Sales, Computer Literacy, Communication, and Customer Satisfaction. Strong Human Resources professional with a Bachelor of Arts (BA) focused in Sociology from Edinboro University of Pennsylvania.

Skills
  • Account Management
  • Project Coordination
  • Operations management
  • File/records maintenance
  • Training and development
  • Change management
  • Client-focused
  • Proficiency in Policy and Procedure
Experience
Recruiter / Maxim Healthcare Services - Pittsburgh, PA 01/2017 - Current
  • Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates 
  • Matches and evaluates candidate skills to client and patient needs through screening and interviewing 
  • Completes necessary reference checks on candidates background and work experience 
  • Ensures candidates meet required hiring standards for Maxim and applicable contracts 
  • Negotiates salary, terms and conditions of employment with candidates 
  • Schedules caregivers and field staff for initial placement and ongoing assignments 
  • Manages caregivers and field staff while on assignment (non-clinical functions); assesses and investigates caregiver and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate 
  • Maintains regular contact to and develops relationships with active clients, patients, and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities 
  • Ensures client, patient and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance 
  • Documents candidate, caregiver, field staff, and client correspondence and activities within system of record
  • Incorporates caregiver and field staff retention strategy into daily routine
  • Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
Field Support Specialist / Maxim Healthcare Services - Pittsburgh, PA 08/2016 - 01/2017
  • Demonstrates a professional, proactive attitude, establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members
  • Greets and provides excellent customer service to all visitors
  • Under the guidance of the Field Support Manager, maintains proficiency in all support functions and activities to ensure office operations are met
  • Meets and maintains HIPAA regulations in regards to Protected Health Information
  • Assists candidates through the application, hiring and onboarding process
  • Prepares caregiver and field staff personnel files to meet current standards
  • Maintains medical records in accordance with policies and procedures
  • Coordinates the sending, receiving and tracking of physician orders in accordance with state regulations
  • Tracks and monitors all pre-assignment requirements to ensure compliance prior to activating newly hired caregivers
  • Responsible for data entry, validation of data and data integrity for all credentialing requirements for caregivers
  • Coordinates activities to obtain updated credentials from caregivers prior to expiration
  • Coordinates and accurately enters all payroll and billing information into the applicable system to be exported to headquarters for billing of client services
  • Communicates all issues or concerns relating to payroll or billing errors to the Field Support Manager in a timely manner
  • Responsible for thinning medical records and sending to storage on a regular basis
Backyard Manager - Closed Loop Field Technician / Environmental Drilling Solutions - Lafayette, LA 03/2014 - 08/2016 Maintaining the backyard of an oil or natural gas drilling rig. This consists of but is not limited to the knowledge and understanding of basic rig operations. The operation of a large centrifuge unit and heavy equipment such as an excavator and boom lift, with the conscious understanding of safety first are also core responsibilities. 
Account Executive / Steel City Executives - Pittsburgh, PA 11/2013 - 03/2014 Outsourced sales and marketing were not only the responsibilities of an account executive, but to be the benchmark of these skill sets within the industry. My role was to increase market share for our clients on a daily basis, while also building and maintaining my own small sales team within the company. 
Closed Loop Field Technician / Tervita Llc - Belle Vernon, PA 03/2013 - 11/2013 Maintaining the backyard of an oil or natural gas drilling rig. This consists of but is not limited to the knowledge and understanding of basic rig operations. The operation of a large centrifuge unit and heavy equipment such as an excavator and boom lift, with the conscious understanding of safety first are also core responsibilities.
Education and Training
Edinboro University of Pennsylvania - - Edinboro, PA, United States 2016 Bachelor of Arts: Sociology
Burrell High School - - Lower Burrell, PA, United States 2007 High School Diploma
Activities and Honors
Member, LTFU - St. Jude Children's Research Hospital (2001-Present)
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Professional Summary
Forklift Operator trained in all aspects of shipment inspections and transportation. Versed in using scanners and warehouse management systems (WMS) to promote safe and on-time shipment and delivery.
Skills
  • Forklift operation
  • Materials handling
  • Shipping and receiving
  • Records maintenance
  • Project management
  • Team leadership
Work History
Therapeutic Support Staff, 08/2015 to 05/2017
Progressions Behavioral Health Services, Inc Philadelphia OfficePhiladelphia, PA
  • Helped establish cohesive and consistent frameworks for positive reinforcement.
  • Offered emotional support as patients learn to cope with limitations and developed new skills.
  • Implemented standardized treatment plans based on conditions and individual capacities.
Overnight Stocker, 06/2010 to 04/2017
Browns Family ShopritePhiladelphia, PA
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Unboxed product and placed on shelves in an attractive manner according to layout guidelines.
Staffing Coordinator, 05/2011 to 04/2015
Epic Community ServicesTrevose, PA
  • Resolved employment-related disputes through proactive communication.
  • Represented organization at personnel-related hearings and investigations.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
Education
Associate of Arts: Business Managment , Current
Community College of Philadelphia - Northwest Regional Center - Philadelphia, PA
Certifications
  • Certified Personal Trainer/Boxing Coach skilled at motivating and coaching clients to meet personal health and fitness goals.
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Summary
Results-oriented customer service manager with diverse background in management and sales. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
  • Strong interpersonal skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Customer service expert
  • Team management
  • Training and development  
  • Skilled in MS Office
  • Upselling and consultative selling
  • Persuasive communication expertise
  • Analytical
  • Goal-oriented
  • Reliable and willing to travel
Experience
Boyd's Pharmacy | Columbus, NJ Customer Service Manager/Pharmacy Technician 06/2013 - 01/2017
  • Acted as liaison between pharmacist and patient, to ensure fast and friendly customer service.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Partnered with pharmacists to prepare/dispense 60,000 prescriptions annually, adhering to state, federal, local guidelines.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Trained staff to deliver outstanding customer service.
  • Managed store invoices, customer balances, and patient data and billing information.
  • Developed rapport with the customer base by handling difficult issues with professionalism and confidentiality.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Regularly ordered and maintained medication, store supplies, and inventory.
  • Managed the pharmacy pick-up area, greeted visitors and responded to telephone and in-person requests inquiries.
  • Selected and interviewed candidates for Director of Operations.

Mixpo | Seattle, WA Media Intern 07/2012 - 10/2012
  • Provided Media Director with delivery of a $2 million nationwide campaign launch, such as the Katie Couric show premier.
  • Reviewed Media Plans and Insertion Orders, applying strong attention to detail to ensure campaign accuracy.
  • Monitored real-time advertising performance using state-of-the-art analytics and reporting tools; aggregated data using Excel to illustrate ad performance/optimization.
  • Resolved product issues and shared benefits of new technology with new customers.
Enterprise Holdings | St. Louis, MO Manager/HR Recruiter 09/2003 - 05/2012
  • Held progressive roles during nine-year tenure, including Recruiting/HR Administrator, Customer Service and Rate Manager.
  • Received positive evaluations throughout time with company. Led recruiting, interviewing, and hiring of 300 employees.
  • Managed inbound job applications and interviews.
  • Mentor candidates through interview and new hire process.
  • Gained excellent phone skills as Customer Service Rep; answered 50-100 inbound calls daily.
  • Assessed customer needs, addressing potential concerns, offering as many options as possible.
  • Led teams of 20-27 direct reports as a Customer Service Manager. Handled escalated customer service issues and trained teams in effective sales and marketing techniques.
  • Demonstrated analytical skills, related to fleet supply/demand in order to maximize pricing growth and profit.
  • Completed company-sponsored courses in areas of Sexual Harassment, Business Ethics, Performance Coaching, Progressive Discipline, and Employee Engagement.
Education
UMSL | | St. Louis, MO, USA Bachelor of Arts in Communications 2007
Trenton, NJ 2016 Registered Pharmacy Technician
Burlington County Animal Shelter | Westampton, NJ 2017 Volunteer/Teacher/Help Desk Coordinator
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Summary
 Knowledgeable and professional Receptionist  at administrative support and customer service for 5 years' experience managing Fountain Valley Regional Hospital as a staffing Coordinator, working in all the areas in the hospital as a secretary, Monitor Tech and Cna.
Experience
10/2014 - Current Staffing Coordinator, Secretary, Monitor Tech and Cna Fountain Valley Regional Hospital and Medical Center | Fountain Valley, CA Identified staff vacancies and recruited, interviewed and selected applicants.
Retrieved physicians' paperwork, including lab test requests.
Executed clerical tasks and assisted with all unit duties as directed.
Managed unit call reception and routed calls to correct department.
Welcomed guests and clients in an upbeat and friendly manner.
Worked as part of team to ensure proper care of body mechanics and safety of patient.
06/2010 - 10/2014 Bartender Waitress El Torito Grill | Irvine, CA Maintained full knowledge of bar and menu items and made recommendations.
Delivered quality food and beverage service to guests in a responsible manner.
Delivered food and beverage orders within established timeframes
Maintained full knowledge of all menu items, contents and preparation methods.
Neatly set tables.
Collected money and made change.
Assisted guests with making menu choices in an informative and helpful.
Skills
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Strong problem solver
  • Report writing
  • Dedicated team player
  • Medical terminology
  • Billing and coding
  • Patient charting
  • Ability work under pressure
  • PBAR knowledge
  • Staff motivation
  • Scheduling
Education and Training
2013 Certified Nurse Assistant
Ski Krish | | Stanton , CA, United States
2012 Medical Billing and coding
Coastline Community College | | Costa Mesa, CA, United States
2011 Medical Assistant Back Office
Coastline Community College | | Costa Mesa, CA, United States
2010 Dental Assistant Front and Back Office
Coastline Community College | | Costa Mesa, CA, United States