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Professional Summary

Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy, efficiency and achieve organizational objectives. Possess the skills to complete complex tasks and projects quickly with little to no guidance, react with appropriate urgency to situations which require a quick turnaround, and efficiently and proactively solve challenging problems within the organization.

  • Spearheaded and developed processes which were implemented into policy for the military and civilian community.
  • Collaborated in design of software used by Governmental auditors, identifying specific requirements needed for implementation.
  • Selected to attend a leadership course, typically reserved for higher level personnel.     
  • Saved U.S. Navy and taxpayers millions of dollars a month as a Procurement Analyst. Processed all expenditures on a $20M account, prior to due date; earning rebates of $200-400K monthly.
Work History
Executive Assistant To Installation Commander, 01/2015 to Current
U.S. Naval Support Activity Bahrain
  • Collaborate cross-functionally with Departments of Defense, Navy, as well as, foreign and domestic government agencies to ensure open communication channels.
  • Initiated a strategic scheduling process leading to improved time management.
  • Ensure appropriate briefing materials are on hand for meetings.
  • Researched, proposed and implemented business practices, which saved time and decreased costs.
  • Trusted to discreetly handle high-level, official files and extremely confidential communication materials. 
  • Draft, proof and finalize briefing materials, speeches and presentations.
  • Responsible for the information sourcing, organization and creation of daily itinerary.
  • Coordinate pre-planning of trips and manage complex, and frequently changing, travel arrangements.
Education and Training Manager, 05/2012 to 07/2013
Defense Contract Audit Institute Memphis, TN
  • Performed indepth analysis of program's objectives and procedures.
  • Analyzed and coordinated the logistical collecting of training records of over 4K governmental auditors.
  • Oversaw and assigned auditors' progression courses in accordance with fields' path of progression.
  • Updated and maintained curriculum for Department of Defense Contract Auditors worldwide.
  • Instrumental in the smooth transitioning and training of auditors on new software.
  • Recognized with achievement award for exceeding goals.
Internship, 08/2011 to 10/2011
Veterans Administration Medical Center Memphis, TN
  • Oversaw volunteer service program of 400 volunteers.
  • Kept documentation of monetary donations and coordinated efforts with general accounting office.
  • Planned and executed special events and fundraisers.
  • Spoke at universities to increase awareness and recruit volunteers, and interns, in the medical field.


Executive Assistant to CFO, Purchasing & Procurement Analyst, 10/2006 to 11/2010
Navy Installations Command Millington, TN
  • Developed learning objectives and implemented curriculum for CNIC purchase card holders and administrators worldwide.
  • Trusted to post governmental wire transfers up to $10M.
  • Managed Fleet and Family Support Center (FFSC) appropriated/non-appropriated funds and programs.
  • Reviewed expenditures to determine accuracy and legality of a $20M account. 
  • Composed procedural and organizational correspondence, evaluations, and audits.
  • Managed the Treasury Offset Program (TOP) via the IRS.
  • Researched, proposed and implemented vendor services to decrease costs to organization.
Military Resilient Program Advisor: 2016
Graduate School USA - Washington, DC
Bachelor of Arts: Expected 2018
Liberty University - Lynchburg, VA
Psychology, Military Resilience, and Industrial Organizational Psychology
Military Experience
  • U.S. Navy retired as a E-7/Legalman Chief with honorable discharge
  • Claim ten-point veteran preference with 30%, or more, disability.
  • Critical and analytical thinker
  • Excellent communication skills
  • Project planning
  • Advanced MS Office Suite knowledge
  • Time management
  • 60 WPM typing speed
  • Business writing
  • Creative problem solver
Awards & Certifications
  • Certified military resilient program advisor, October 2014.
  • Certified NARA records holder, April 2013. 
  • Certified Spanish language translator in military justice courts.
  • Level I certification courses in DAWIA Level I, CON 100, CON 110, CON 111, and CON 112.
  • Recognized with achievement awards for work performance in 2003, 2009, and 2012.
  • Master's training specialist and curriculum developer.
  • Task based curriculum developer and instructor training.
  • Crisis intervention for sexual assault.
  • Crisis intervention for domestic violence.
  • Specialist in legal research. Court Reporter. 
This resume is created in 7 minutes.

Seasoned Sales and Marketing Professional with 20 years experience planning, launching and optimizing marketing strategies for Merck, Novartis and now Boehringer Ingelheim. Team-oriented leader with success in leading teams in growing brand awareness within key areas. Excited to bring talent and expertise to the Reimbursement & Access Management Team.

Area of Expertise
  • Training & Development   
  • Product Launch
  • Forward Thinker
  • Innovative Developer
  • Understanding of brand-building
  • Market dynamics
  • Market segmentation
  • Knowledge of market trends
  • Project management
  • Cross-functional team leadership
IPF Sales Consultant II / Boehringer Ingelheim Inc. - Fairfield County, CT 09/2014 - Current
IPF Sales Consultant / Boehringer Ingelheim - Ridgefield, CT 09/2014 - Current

  • Initial member of a newly built team established to launch OFEV (nintedanib), an orphan drug and first approved treatment for idiopathic pulmonary fibrosis- a rare and fatal lung disease.
  • Consistently & compliantly follow up and monitor, without violating HIPPA rules & regulations, new patient starts and refills via application of OFEV Optics through proper internal and external customer communications HCP office/AD/RAAD, etc.-, providing overall exceptional customer care exceeding a goal attainment of 117%  in 2016, 122% in 2017 and an exit market share in 2018 0f 58%
  • Strong growth in Market Share; YTD 2019 62%.
  • Participated in the Sales Advisory Team for Marketing in 2015; initiated a National Training Workshop at the 2015 Fall POA Meetings which resulted in a roll out of an underutilized marketing piece.
  • Ongoing mentorship program with IPF Market Research Analyst; market research includes analyzing the behavior of customers, including thought processes to diagnose patients, trends with overall knowledge of ILD , and preferences of treatment; on going observation of video research and different market research concepts.
  • Observe the future research concepts and  project guidelines with Analyst to initiate vendors to provide SOWs and assist in proofreading project invoices to ensure accuracy.
  • Shadowing Senior AD in Marketing; providing ideas and insight to encourage positive implementation of the CSO Market Expansion Project in the US to accomplish a positive ROI in 2019.
Regional Training Lead/Rotation / Boehringer Ingelheim Inc - Ridgefield, CT 01/2016 - Current
  • Primary support of IPF Phase 1 and Phase 2 training; management of live training agenda, development and maintenance of the training content, and delivery of both virtual and live training to new-hire classes.
  • Work with vendor to discuss and compose learning systems for IPF, SSC-ILD & PF-ILD; review written content of the SME, discussed future needs of modules and what the modules should contain in terms of clinical trials, guidelines, physician profiles.
  • Participate in ongoing discussions with Legal and Regulatory, Access & Reimbursement Team, IPF Marketing and IPF Medical to review all content for new learning system for SSC-ILD & IPF through Vault plus role out of  multiple POA/National Sales Meeting workshop content to ensure alignment with brand strategy.
  • Participated as a Class Mentor in IPF Live Training Classes since 2015; supported marketing messages and how to initiate pull though, assist with role plays and certifications.
Field Sales Trainer / Novartis Pharmaceuticals Corp. - East Hanover, NJ 01/2009 - 01/2014
  • Field Sales/District Trainer for Meningococcal Disease/Menveo: Participated in New Hire Training in headquarters; assisted with role plays and certification, lead product training sessions which in turn lead to the development of successful Field Representatives.
  • Developed selling workshops for POA Meetings; worked with marketing team and sales training team to develop content based on the current issues/obstacles the field sales teams were facing.
  • Assisted District Manager with all new hires on the team; mentored and supported new sales members on the team to prepare them for success in the first year on territory.
Senior Vaccine Solution Specialist / Novartis Pharmaceuticals Corp. - Westchester County, NY 01/2009 - 01/2014
  • Effectively Launched Menveo in Connecticut in 2013 once product became available on State Vaccine Project, resulting in the top 10% for Sales Performance in the Nation March 2014 (ranked #9 out of 141 Sales Representatives in the Nation YTD).
  • Continually develops, executes and measures territory business plan consistent with district objectives specifying strategies and tactics necessary to grow and maximize sales within territory resulting in a 23% Market Share in Connecticut post launch of 7 short months versus the competitor.
  • Generate ideas, suggestions and recommendations to help Novartis Vaccines and Marketing Leadership to improve its efficiencies, productivity, and overall impact of Menveo: resulting in the Silver Award in the Novartis Innovation 2012 Competition.
  • Successfully Launched Menveo in New York in 2010, Novartis Vaccines & Diagnostics' 1st Major US Launch in an extremely competitive market resulting in sales over $600,000.00 in the Pediatric Market.
  • Effectively gained a R12M Market share of 19.4% over the competition resulting in a market share that was 2.5 % above the company's National Average (17%) for 2011.
  • Completed all necessary training included coursework of Immunology, Infectious Disease and Pathogens, Vaccinology, Affordable Care Act, Government Regulations and Vaccine Policy.
  • Work with Group Purchasing Organizations, National Key Accounts, Pharmacies and Hospital Systems to pull through business of Vaccine Portfolio.
Field Fundamental Trainer / Merck & Co. Inc - West Point, PA 01/2006 - 01/2009
  • for Singulair (Asthma), Gardasil ( HPV) and Vaqta (Hepatitis A) at Headquarters based-training in West Point, PA; lead training for new hires and existing tenure representatives resulting in organizational consistency and maintenance of compliance.
  • Completed "Science of Training" lead by the Merck Sales Training Instructors; content including Adult Learning Styles, Constructive Coaching Workshops, Accelerated Presentation and Facilitation Skills and Workshop Development.
  • Facilitated selling skill workshops, lead product and obstacle handing presentations, coached and mentored representatives during role play activities, conducted certification process for all new hire representatives.
  • Responsible for development of selling/training workshops; worked with Merck Medical Legal Department to ensure accuracy to pull through new training content which resulted in compliant regulated training.
Specialty Senior Vaccine Specialist / Merck Vaccine & Infectious Disease Division - Fairfield County, CT 01/2006 - 01/2009
  • Effectively and persuasively communicate disease (including Asthma, Human Papillomavirus and Hepatitis A) and product information resulting in an increase of sales among Pediatric, Pulmonology and Gynecologic Market in Connecticut for Singulair, Gardasil, and Vaqta.
  • Successfully opened and managed vaccine accounts in pediatric and gynecology offices in CT increasing overall territory sales worth from less than $1 million dollars to over $12 million dollars.
  • Year over year increasing sales in the Top 10% of region based on exceptional selling skills resulting in being bestowed the Vice President's Club Award in 2007 and the Director's Award in 2006 for the Top 20% of region for Singulair, Gardasil and Vaqta sales.
  • Successfully launched Gardasil and was the winner of 2 consecutive Market Events for Gardasil in 2006 during product launch which in return raised community awareness of Merck's products.
  • Finished 2nd out of 68 Vaccine Specialists in the Northeast Region in 2007 based on high sales performance that increased company profitability.
  • Brought notoriety to Merck tripling plan for Gardasil to 315%; ranked #3 in Northeast Region in 2007.
  • Ranked #1 in the Northeast Region for Vaqta, increasing overall sales in 2007 by exceeding plan at 252%.
  • Finished 2006 in the Top 20% of NE Region for Gardasil - 205% to plan, 186% to plan for Vaqta, and 106% to plan for Singulair; increasing overall profitability for Merck.
Senior Professional Sales Representative & Certified Representative Trainer / Merck & Co., Inc. - Fairfield, CT 01/2002 - 01/2006
  • Increased market share and drove sales growth for Singulair, Fosamax, Zocor, Cozaar, Hyzaar and Maxalt among targeted physicians such as pulmonologists, cardiologists, internists, neurologists, nephrologists, endocrinologists and also hospitals by conducting Merck Educational Programs and disease product presentations.
  • Merck Certified Representative Trainer for Zocor and Fosamax.
  • Facilitated team meetings, provided ongoing disease education which included Cardiovascular Disease, Diabetes, Diabetic Nephropathy, Hypertension, Asthma, Allergic Rhinitis.
  • Osteoporosis, motivated counterparts to increase market share, assisted with product and disease education along with selling messages to ensure product growth.
  • Drove Merck's profits by achieving sales in the top 20% of region; culminating in receiving Director's Award for Singulair and Fosamax in 2005.
  • Highest overall Zocor market share of 23.5% in region for 2002 to 2004 producing stock value increase.
Cannondale Corporation - Bethel, CT. 01/1997 - 01/2002
Promotional Sales & Key Accounts Manager / 01/1997 - 01/2002
  • Developed major accounts across the United States, Canada & Europe; increased total sales from $1.2 million in 1999 to over $3.8 million in 2000.
  • Sales were increased via exceptional customer service; aggressive sales and marketing programs, strong follow up and project management skills.
  • Organized and implemented national promotions with well-recognized global brands; maintained approval responsibility by assuring corporate compliance.
  • Awarded Cannondale's sales growth awards in both 1999 and 2000 for an increase in sales over 50%; consistently ranked in top tier for sales performance for the nation thus increasing company's overall ranking.
Education and Training
THE UNIVERSITY OF RHODE ISLAND - KINGSTON, RI Bachelor of Arts: Communications Communications Public Relations, Public Speaking, Promotions and Publicity, Marketing, Interpersonal Communications, Persuasion, Sales and Market Research.
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Professional Profile
Results-focused management professional offering over 13 years of progressive leadership experience used to motivate teams to excel. Proven ability to combine vision, creativity, and strong business acumen with well-developed people management, project management, and leadership qualities to support revenue growth. 
Core Competencies
  • Cross Functional Team Building
  • Analytical Problem Solver
  • Process & Productivity Improvement
  • Strategic Business Planning
  • Results & Detail-oriented
  • Project Management
  • Foster Innovation
  • Collaboration & Teamwork
Professional Experience
Client Service Manager 10/2018 to Current ADP Atlanta, GA
  • Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
  • Enhanced understanding and implementation of Business Units strategic goals
  • Oversee the use of standard process workflows by team
  • Function as a consultant and business partner to other groups within ADP
  • Train and mentor team members and identify development needs across the team, working with Director to coordinate additional training as needed
  • Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
  • Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
  • Manage escalated issues and provide direction
  • Collaborate with peers to establish best practices
  • Analyze team statistics and prepare reports for the Director
  • Evaluate associates on performance and complete annual performance appraisals
  • Work in collaboration with associate to establish Individual Development Plans
  • Develop and administer corrective action and performance improvement plans
  • Hire/Fire authority in conjunction with Human Resources
  • Oversee Workforce Management to include scheduling, and succession planning
  • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
Firm Administrator 01/2018 to 08/2018 Bader Law Firm, LLC Atlanta, GA

Oversee and direct all day-to-day administrative and management functions of the Firm including financial management, personnel, information systems, marketing, facilities management, and administrative policies and procedures. Given considerable authority and autonomy to achieve Firm goals and objectives, including improved operating efficiencies and enhanced profitability. 

  • Evaluate and identify ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance 
  • Recruit, interview, onboard, develop and oversee daily activities of Intake, Legal Assistants, Receptionists, Clerical and Administrative office personnel
  • Develop and share best practices across the company, including Intake training, Case management and Financial operations
  • Gather and analyze feedback from attorney's, legal assistants, case managers, and supervisors regarding process improvement or deficient areas or processes 
  • Oversee each step of new case management project, ensuring that goals were being met and that deadlines would be achieved
  • Oversee computer systems design and maintenance, information services, case management and other systems
Intake Specialist and Sales Manager 12/2016 to 01/2018 Monge & Associates Atlanta, GA

Manage a team of Intake Specialists tasked with converting personal injury inbound cases. Hire, train, coach and develop new hires on company policy and procedures.

  • Monitor and track Queue availability and Call Center reporting
  • Coach and develop Intake Specialists on quality reviews associated with calls and transaction errors
  • Track all PNC to CLIENT conversion metrics
  • Work with various company Vendors to report fallouts and system improvements
  • A proven track record of meeting and exceeding quota
AREA MANAGER 04/2014 to 05/2015 Product Management Center AT&T Mobility Atlanta, GA
Direct and manage a team of first level supervisors in day to day technical issues. Define the overall strategy, product roadmap and technical/feature specifications for AT&T digital products and manage product life-cycle from inception through to execution and productization.​ 
  • Lead and mentored a team of analysts in the attainment of both business goals and skills development 
  • Developed and monitored the application of operating systems including policies and procedures, operating structure, and information flow
  • Ensured the volume of work produced met product and service standards and exceeded quality standards which resulted in Cases meeting Service Level Agreements (SLA) requirements
  • Influenced decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates
  • Oversaw all customer escalations, streamline communications with customers regarding service goals (direct and indirect)
  • Orchestrated and implemented action plans in response to business changes or situational resolution
  • Identify, analyze and capture automation or process optimization opportunities
  • Assessed production results and implemented solutions to resolve problems and add production value
  • Established specific performance targets and monitor analyst performance to ensure success results
  • Managed various projects which resulted in a decrease of unnecessary Case creations and quicker resolution of customer issues
  • Improved rate of response in contacting customers once issues have been reported which led to increased contact from 50% to 100% in four months
SR. Training Manager Delivery 01/2002 to 04/2014 AT&T Atlanta, GA

Responsible for developing and delivering AT&T's global employee and management training including product and job training for new hires. Served as a liaison for product understanding between employees who implemented AT&T products, provide support services and consulting services to clients and the serve as a product subject matter expert. Scheduled and conducted regular training sessions with new hires as well as existing employees, leveraged relationships to ensure that trainings were productive and efficient and were modified as needed.   

  • Ensure all training delivery methods are considered, including classroom, e-Learning, multimedia and blended solutions
  • Coached and develop new hires and analysts on the floor via action plans and positive reinforcement after conducting one-on-one sessions and assessments resulting in individual metric improvement
  • Initiated various projects to revise and develop the department's curriculum which required an assessment of the client's needs and evaluation of the current agenda to implement changes necessary to ensure departmental success
  • Managed multiple projects and serve as lead on projects which included responsibilities such as scheduling meeting times, enforcing deadlines, facilitating meetings, providing feedback, negotiating deadlines and implementing the revisions
  • Demonstrated an understanding of the ADDIE model and technical writing by editing outdated training modules and re-implementing a new hire agenda and relocations agenda
  • Solicit internal feedback to improve processes, communications, and effectiveness
  • Interface with internal groups and vendor locations to advocate the needs of training and gain buy-in for key initiatives
  • Maintain effective business relationships with call center leadership to proactively meet training needs and achieve center goals
  • Demonstrate effective "peer" coaching and interaction by on boarding new team members
  • Report findings of curriculum evaluation to key stakeholders (i.e. Analysts, Area Managers, Learning Service team members)
BBA American Intercontinental University Atlanta, GA
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Executive Summary

Coach, training and Business consulting experience, specialist in Re engineering helping to optimized process, finance and services. Experience like Top-ranked sales manager recognized for contributions to record-setting sales figures, territory expansion and new account development. 

Areas of Expertise
  • Data Analysis
  • Ability to work under pressure
  • Management
  • New Account Development 
  • Relationship Building
  • Presentation & Proposals
  • Closing Strategies
  • Sales 
  • Exceptional multi-task
  • Experience working in Big corporations and  small companies
  • Coaching
  • Creativity
  • Bilingual in Spanish
Business Consultants N Gestión/Link People Consulting Santo Domingo, Dominican Republic

Organizational Reengineering, Process Reengineering, Coaching, Training  Workshop: Team Work, Leadership, Effective Communication, Emotional Intelligence, Sales, Customer Services. 

Agent Agincourt Investments Inc Thomson , GA

Life Insurance Agent 

11/1997 to 10/2013
Sales Training Manager Claro (Before Verizon) Santo Domingo , Dominican Republic

Achieves sales training operational objectives by contributing sales training information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining sales training system improvements; implementing change.

University Professor Pontificia Universidad Católica Madre y Maestra Santiago

Business and Marketing Department. 

Speaker for many conference and congress for Business and Marketing Department. 

Master of Science: Management PUCMM University Santiago, Dominican Republic
Certification: Training for Trainers VERIZON Santo Domingo, Dominican Republic
Training for Trainers, (Verizon) -
MBA: Business Degree University UCATECI La Vega, Dominican Republic
Certification: Methodological Training for Facilitators INFOTEP Santo Domingo, Dominican Republic
Certification: Design Training Experience University JCI International Santo Domingo, Dominican Republic
Certification: Leadership and Negotiation JCI University Santo Domingo, Dominican Republic
Certification: Management All Inclusive Hotel University PUCMM Santo Domingo, Dominican Republic
Technician: Tourism and all inclusive management University UNPHU La Vega, Dominican Republic

Honor for collaboration, Club Employee Claro RD, 2013

Executive Platinium, Claro RD, 2013

Manager of the Year, Claro RD, 2008

Team of the Year, Claro RD, 2009

Achievement Award, Individual Bronze, Claro RD, 2008

Recognition by the Vice President, Claro Rd 2007, 2008 

Quality and Customer Service Award, Finalist category, Claro RD, 2005 

Nominated for the quality awards, 2002,2003. 2004, 2006, 2013

Exceeded achievement Sales, Verizon actually Claro, 1998,1

Certificate for contribution achievement goals, Claro, 2001,2002,2003

About 24: Awards, Recognition, honor receive with JCI in DR for achievement like leader and collaboration with this organization.   

Community Service

Junior Chamber International/ Volunteer AFS International/ Volunteer Patronatos del Cancer, Volunteer Samaritans Purse, Volunteer Kids Sunday school, Warren Grovetown.