Training Manager resume examples

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Skillful Training Manager resume

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Ada X. Edwards
Professional Summary

Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy, efficiency and achieve organizational objectives. Possess the skills to complete complex tasks and projects quickly with little to no guidance, react with appropriate urgency to situations which require a quick turnaround, and efficiently and proactively solve challenging problems within the organization.

  • Spearheaded and developed processes which were implemented into policy for the military and civilian community.
  • Collaborated in design of software used by Governmental auditors, identifying specific requirements needed for implementation.
  • Selected to attend a leadership course, typically reserved for higher level personnel.     
  • Saved U.S. Navy and taxpayers millions of dollars a month as a Procurement Analyst. Processed all expenditures on a $20M account, prior to due date; earning rebates of $200-400K monthly.
Work History
Executive Assistant To Installation Commander, 01/2015 to Current
U.S. Naval Support Activity Bahrain
  • Collaborate cross-functionally with Departments of Defense, Navy, as well as, foreign and domestic government agencies to ensure open communication channels.
  • Initiated a strategic scheduling process leading to improved time management.
  • Ensure appropriate briefing materials are on hand for meetings.
  • Researched, proposed and implemented business practices, which saved time and decreased costs.
  • Trusted to discreetly handle high-level, official files and extremely confidential communication materials. 
  • Draft, proof and finalize briefing materials, speeches and presentations.
  • Responsible for the information sourcing, organization and creation of daily itinerary.
  • Coordinate pre-planning of trips and manage complex, and frequently changing, travel arrangements.
Education and Training Manager, 05/2012 to 07/2013
Defense Contract Audit Institute Memphis, TN
  • Performed indepth analysis of program's objectives and procedures.
  • Analyzed and coordinated the logistical collecting of training records of over 4K governmental auditors.
  • Oversaw and assigned auditors' progression courses in accordance with fields' path of progression.
  • Updated and maintained curriculum for Department of Defense Contract Auditors worldwide.
  • Instrumental in the smooth transitioning and training of auditors on new software.
  • Recognized with achievement award for exceeding goals.
Internship, 08/2011 to 10/2011
Veterans Administration Medical Center Memphis, TN
  • Oversaw volunteer service program of 400 volunteers.
  • Kept documentation of monetary donations and coordinated efforts with general accounting office.
  • Planned and executed special events and fundraisers.
  • Spoke at universities to increase awareness and recruit volunteers, and interns, in the medical field.


Executive Assistant to CFO, Purchasing & Procurement Analyst, 10/2006 to 11/2010
Navy Installations Command Millington, TN
  • Developed learning objectives and implemented curriculum for CNIC purchase card holders and administrators worldwide.
  • Trusted to post governmental wire transfers up to $10M.
  • Managed Fleet and Family Support Center (FFSC) appropriated/non-appropriated funds and programs.
  • Reviewed expenditures to determine accuracy and legality of a $20M account. 
  • Composed procedural and organizational correspondence, evaluations, and audits.
  • Managed the Treasury Offset Program (TOP) via the IRS.
  • Researched, proposed and implemented vendor services to decrease costs to organization.
Military Resilient Program Advisor: 2016
Graduate School USA - Washington, DC
Bachelor of Arts: Expected 2018
Liberty University - Lynchburg, VA
Psychology, Military Resilience, and Industrial Organizational Psychology
Military Experience
  • U.S. Navy retired as a E-7/Legalman Chief with honorable discharge
  • Claim ten-point veteran preference with 30%, or more, disability.
  • Critical and analytical thinker
  • Excellent communication skills
  • Project planning
  • Advanced MS Office Suite knowledge
  • Time management
  • 60 WPM typing speed
  • Business writing
  • Creative problem solver
Awards & Certifications
  • Certified military resilient program advisor, October 2014.
  • Certified NARA records holder, April 2013. 
  • Certified Spanish language translator in military justice courts.
  • Level I certification courses in DAWIA Level I, CON 100, CON 110, CON 111, and CON 112.
  • Recognized with achievement awards for work performance in 2003, 2009, and 2012.
  • Master's training specialist and curriculum developer.
  • Task based curriculum developer and instructor training.
  • Crisis intervention for sexual assault.
  • Crisis intervention for domestic violence.
  • Specialist in legal research. Court Reporter. 

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Job-winning Training Manager resume

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Qualification Profile

Customer-oriented, strategic-thinking Sales professional offering over 16 years of experience in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Core Competencies
  • Service-driven sales
  • Established track record of exceptional sales results
  • Inventory management
  • Strategies and goals
  • Product knowledge
  • Product and service management
  • Persuasive negotiations
  • Sales tracking
Professional Experience
Retail Sales Manager | 07/2019 to Current
FX1 Mobile - Buford, GA
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Trained and coached 80 sales associates for 13 store locations.
  • Oversaw daily staffing needs and handled scheduling for all employees of the store.
  • Created excellent [Type] experience to cultivate customer loyalty and retention.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Sparks Wireless | 07/2017 to 06/2018
T-Mobile - Buford, GA
  • Formalized sales process to keep operations consistent and promote efficient acquisition of new customers.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Addressed customer complaints to drive satisfaction and adjusted operational strategies to reduce issues.
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base 28%.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Retail Store Manager | 11/2017 to 06/2018
PCS Partners - Buford, GA
  • Implemented new coaching module increased overall store performance. Buford location ranked #1 with 33% increase February.
  • March increase month to 147% to goal.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions
  • Wrote order supply requests to replenish merchandise
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Worked closely with the district manager to formulate and build the store brand.
  • Test store for new opening and closing procedures.

  • Shared product knowledge with customers while making personal recommendations.
Retail Training Store Manager | 06/2004 to 10/2017
T-Mobile, USA
  • Recruited, trained and developed all new employees in the North Georgia Region.
  • Utilized coaching and leadership skills to develop top performing sales teams.
  • Served as mentor to junior team members, created a standardized training model to streamline manager productivity. 
  • Optimized sales behaviors and team performance to dramatically increase sales in the Vital 4 Metrics.
  • Achieved twenty-four months leading the market in Small Business and customer satisfaction.
  • Persuasively and enthusiastically promoted T-Mobile products, services and features to close sales opportunities and maintain customer loyalty.
  • Developed and expanded outreach and customer appreciation programs within the North Georgia region.   



Marshall Poole


Derek Moore


Alicia Griffin


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Experienced Training Manager resume

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Crimm James
  • Punctual and able to meet deadlines
  • Culturally-competent care
  • Positive behavior modeling
  • Team-oriented and dependable
  • Strong clinical judgment
  • Strategic planning capability
  • Supervisory training
  • Charting and clinical documentation
  • Organizational leadership
  • Ability to remain calm
Work History
Mental Health Technician, 09/2018 to 04/2019
Covington Behavioral HealthCovington, Louisiana
  • Ensured safety and well-being of patients.
  • Provided patient education.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Assisted nursing staff with collection of vital signs and other tasks, promptly reporting any values outside of normal limits.
  • Continuously monitored patients according to observation level and acuity while observing for signs of escalating or deescalating behaviors and mood.
  • Provided thorough reports to oncoming relief staff to familiarize them with patients on the unit before leaving work.
Northshore Training Coordinator, 08/2017 to 09/2018
Waitr Inc.Covington, Louisiana
  • Completely overhauled system of training for new employees and lead/technical drivers.
  • Scheduling of all new hires for training.
  • Hiring duties.
  • Trained for city manager position.
  • Managed call flow and responded to technical support needs of customers.
Shift Supervisor, 09/2015 to 01/2017
StarbucksSlidell, Louisiana
  • Addressed customer inquiries and resolved complaints.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Scheduled employees according to availability and needs.
  • Kept track of inventory and placed orders as needed.
Emergency Department Technician, 12/2013 to 07/2015
Saint Tammany Parish HospitalCovington, Louisiana
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Provided treatment within scope of practice as defined by state law.
  • Trained new staff on duties and skills.
  • Drew blood per protocol or as ordered via venipuncture.
  • Started IVs as directed or per protocol.
Paramedic, 10/2012 to 12/2013
West Jefferson Medical CenterMarrero, Louisiana
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Executed well-informed critical decision making in high-pressure situations.
  • Demonstrated strong commitment to quality care through continuous training and development.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Paramedic Studies, 2013
South Louisiana Community College - Lafayette, LA
Psychology: 2008-2011
University of New Orleans - New Orleans, Louisiana
Emergency Medical Technician: 2009
South Louisiana Community College - New Orleans, Louisiana