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Professional Summary

Qualified and tenacious professional armed with broad-based background and skills in the areas of project coordination, project management, relationship development and strategy implementation. Displays outstanding ability to plan, coordinate, and implement practices and procedures bringing significant improvements in processes and procedures. Determined to implement earned skills and knowledge for rapid growth and development.


IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management |2018|
Certified Associate in Project Management (CAPM), Certified through Project Management Institute (PMI) |2018|

Credentialed Trianer in Optime Epic Systems |2016|

Work History
Jr. Project Manager / Project Coordinator, 01/2018 to Current
New York University Langone Health New York, NY
  • Performed Extensive work on most recent Kimmel Pavillion Go-Live including but not limited to TDR Testing, Coordinating Epic readiness/Testing and Mywall Testing. 
  • Cross function with IT teams to ensure all systems, applications etc. are functional and coincide with system standards  
  • Utilizes Primavera 6, Microsoft Project, Microsoft Excel, Microsoft Powerpoint and Bluebeam for project management purposes. 
  • Monitoring and updating status on detailed tasks and deliverables
  • Proactively escalate problems and issues following through to resolution
  • Manage relationships with other process management teams to provide a consistent delivery 
  • Coordinate meetings with stakeholders, project managers and other project leads to update project progress
  • Maintain project schedules by managing timelines and making proactive adjustments.
  • Coordinate presentations for customers detailing project scope, progress and results.
  • Ensure accessibility to construction sites, including the coordination of schedules with NYU hospital and school functions.
Jr. Project Manager / Project Coordinator, 01/2017 to 01/2018
Optimum Healthcare IT New York, New York
  •  Perform administrator duties and oversee operation on Share Point Environment. 
  • Collaborate with various levels of functional groups to ensure work flow appropriately and accurately through completion and installation.
  • Assist with the delivery of materials to assist in the project production.
  • Successfully completed multiple EMR implementations within various Hospitals across the country.
  • Communicate project status to the appropriate supervisor / Project manager and identify barriers to EMR project success. 
  • Identified trends that required additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc.
  • Coordinate with systems partners to finalize designs and confirm requirements.
  • Directed onsite training for business users to maximize productivity.
  • Provide documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Project Coordinator / Trainer, 01/2015 to 01/2017
Optimum Healthcare IT Montefiore Medical Center, New York
  • Instructed OR nurses as well as Anesthesiologist on Epic computerized EMR system (Optime RN Basic, Optime RN Advanced, Optime RN Endo, Optime RN Intra-Op).
  • Lead during most recent Epic Go-Live. 
  • Served as primary point of contact for end users for all new issues or requests.
  • Managing login labs as well as assisting instructional designer in preparing instructional material. 
  • Develop and implement training and development plans to assist in achieving company goals.
  • Offered advice such as defining information needs, systems analysis and design, as well as consulting.
  • Conducted courses of 11-25 clinicians on Optime/Anesthesia application
  • Monitor, evaluate and record training activities and program effectiveness.
  • Successfully completed all credentialing requirements which includes formal presentation and written exam. 
Bachelor of Arts: Political Science, 2014
Drexel University - Philadelphia
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Recent Work History
Social Media Coordinator And Retail 12/2017 to Current
The Sow's Ear Verona, WI
  • Plan and execute social media strategy campaigns, and interact with customers via social media platforms.
  • Organizing inventory and general administrative work within the store.
  • Provide excellent customer service and assistance in both the yarn and cafe portions of the business.
Direct Service Representative And Seasonal Trainer 09/2016 to 09/2017
American Girl Middleton, WI
  • Provided customer service through email and over the phone, and performed general administrative work.
  • Navigated multiple databases including CSR, OSI and Portal platforms to assist customers.
  • Trained multiple classes of incoming Direct Service Representatives.
Project Manager 01/2016 to 05/2016
Electronic Theater Controls Middleton, WI
  • Managed multiple projects in a fast paced environment, including following and keeping track of spending and budgets.
  • Collaborated with internal departments to maintain strong lines of communication through the duration of theatrical lighting installation project timelines.
Producer's Assistant 05/2013 to 06/2014
Little Fry Films Fitchburg, WI
  • Ran production meetings and coordinated weekly production schedule.
  • Helped work on script edits and revisions at direction of Producer.
Internships and Community Work
  • Badger Prairie Community Garden, Gardener 2017-Present, Board Member upcoming 2019 Season.
  • Social Justice Sewing Academy, Volunteer Quilt Square Embroiderer 2017-Present.
  •  Arts + Literature Lab, Performing Arts Volunteer, Summer 2016.
  • Princess Grace Playwriting Award, Submissions Reader and Evaluator, run with New Dramatists, Spring 2015-2018.
  • New Dramatists, The Bernard B. Jacobs Internship Program, hired on to train the next round of interns, Summer 2014.
  • BUST Magazine, Intern, Spring 2013. Planning team for the Annual BUST Magazine Craftacular Spring 2013. 
  • New York Stage and Film, Company Management Intern, Summer 2012.
  • Student Activity Resources Center, Head Programming Intern, 2012-2013 academic year.
  • Strong Written and Verbal Communication
  • Database Experience
  • Social Media Experience
  • Spanish
  • Customer Service Background
  • Office Administrative Skills
  • Training Background
  • Event Planning
This resume is created in 7 minutes.
Experienced professional Project Manager seeking to fill a management role. I have relevant experience in Project Management, Product Management and Strategic Planning, and I have over 15 years in Healthcare Management.
  • Relationship and team building
  • Critical thinking proficiency
  • Sound decision making
  • Design Thinking
  • Proven patience and self-discipline
  • Conflict resolution
  • Personal and professional integrity
  • Effectively influences others
06/2018 to Current
Senior Project Manager United Healthcare Horsham, PA

Ensure alignment and understanding of program/project scope and objectives with the organizations strategic objective, in consultation with applicable stakeholders to establish relevant criteria

Ensure adherence to project budgeting strategies and cost management plans.

Create an environment for teamwork, open communications and ownership for successful project completion

Ensures that projects encompass all aspects of impact including Internal initiatives, business partners, and enterprise initiatives.

Successfully led projects that account for  for 20 million + in Pharmacy savings 

06/2012 to 05/2018
Project Manager/Product Consultant UnitedHealthcare Horsham, PA

Manage Actuarial and Product initiatives across all impacted businesses within the Medicare & Retirement Line of Business

Created Strategies, Business Vision documents and Business Cases for New Product Enhancements

Consulted on the development of Cost Benefit Analysis related to the specific Product initiatives

Created Planning, Monitoring and Business requirement documents for Actuarial and Product initiatives

Created Performance Reports and Dash Boards for Executive Management, Operations and Clients (AARP)

Consulted with Marketing, Regulatory Affairs and Agent Sales to create New Products for the 50+ Markets

Managed the Vendor Relationships supporting the 50+ Membership

06/2008 to 06/2012
Project Manager UnitedHealthcare Horsham, PA

Managed and facilitated successful Strategic Business Projects utilizing the industry PMI standards, related to the Project Management Office Portfolio

Managed IT specific projects that streamlined processes which reduced system errors and Member complaints by 20%

Successfully led and facilitated key projects which resulted in increased revenue of 2+ million dollars

Created Project Management artifacts that included: Statements of Work, Business and System Requirements, Test and Communication Plans, IRAAD, and RASCI

Prepared Performance Reports and Dashboards for Executive Leadership

01/2007 to 05/2008
Project Analyst UnitedHealthcare Horsham, PA
Supporting the Project Manager and Implementation Project Teams by Creating Agenda's, Scheduling Meetings, and documenting Meeting Minutes
Created and maintained individual Project Schedules
09/2005 to 01/2007
Network Account Manager UnitedHealthcare Horsham, PA
Project Management of the Network Integration between the Commercial and Medicaid Product lines
Managing large claims projects related to Operational changes within the Medicaid membership
Ensured that Projects were completed within budget, scope and time
Ensured claims payment by initiating settlement requests for high impacted physicians in the Philadelphia region
03/2001 to 09/2005
Provider Relations Representative Horizon Blue Cross/Blue Shield of NJ Mount Laurel, NJ
Managed the Provider Network by conducting Territory Assessments and Individual Contract Negotiations with Physicians
Provided Education seminars for all Horizon Blue Cross Medical Products
Managed Claims inquiries and resolutions

Education and Training
Certification: Scrum CSM Scrum Alliance Malvern , PA, Chester

Certified Scrum Master

Certification: Business Analysis Training Unplugged Horsham, PA, United States Fundamentals of Business Analysis
Certification: Project Management Villanova University Villanova, PA, United States Master Certificate in Applied Project Management
Bachelor of Arts: Psychology Earlham College Richmond, IN, United States
High School Diploma: General Abington Friends School Jenkintown, PA, United States
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Professional Summary

I have a passion for people and making businesses thrive! I'm a UCSD graduate, with a degree in Management Science. With a proven track record in Business Operation, Sales, and Staff Management I'm looking to further expand my career. Currently, I work extremely hard to create a positive and engaging work culture, that goes beyond meeting the bottom line.

  • Proven Sales Leader
  • Overall Staff Management
  • Budgeting and Finance
  • Meeting Scheduled Deadlines
  • Creating an Effective Work Culture
  • Public Speaking
  • Conflict Resolution
  • Team Leadership
  • Strategic planning
  • Microsoft Excel
  • Google Calendar
  • Microsoft Word
  • SalesForce
  • Customer Relations
Work History
Regional Director, 09/2019 to Current
Mathnasium Of Sherman Oaks Sherman Oaks, CA

Manage multiple Mathnasium Learning Centers in the Los Angeles area. Main focus is to ensure product consistency and growth. My day to day responsibilities include managing center operators, setting sales goals, problem solving, staff management, business development, and financial projections.

Center Director, 04/2016 to 09/2019
Mathnasium of Sherman OaksLos Angeles, CA

Business Strategy - Setting Goals, Creating Marketing Plans, and Accounting
Sales Director- Personally sold over $300,000 last year
Staff Management - Hiring, Training, and Creating a great work culture
Customer Relations - Highest rated store in California

Assistant Director, 01/2015 to 04/2016
Mathnasium of Studio CityLos Angeles, CA
Project Manager, 01/2012 to 01/2013
Landstedt Development Ramona, California
  • Determined the project schedule, which included the sequence of all construction activities
  • Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track
  • Maintained schedules to ensure that key milestones were being met at every phase
  • Maintained project schedules by managing timelines and making proactive adjustments
  • Conducted meetings with clients to determine project intent, requirements and budgets
Guest Services, 01/2009 to 01/2011
Rancho Bernardo InnSan Diego, CA
Bachelor of Science: Economics: Management Science, 2012
University Of California San Diego - La Jolla, CA
  • Business Management
  • Accounting
  • Entrepreneurship
  • Business Start Up
  • Econometrics
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Professional Summary

Motivated Civil Engineer with 6+ years of working experience in construction project management. Area of expertise is in constructing steel (1+ year), and concrete (6+ years) commercial, residential, and industrial buildings.

Hard Skills
  • 10+ years of combined school & work experience in the construction industry
  • Structural construction skills of conventional concrete, and steel structures.
  • Strong computer skills
  • Data analysis
  • Problem solving skills


  • AutoCAD
  • Microsoft Office Products
  • Quick learner of any other software
Soft Skills
  • Exhibit high levels of innovation, creativity, and initiative
  • Highly motivated, detail-oriented, and self-starter
  • Leadership, management, and teamwork skills
  • Ability to work on multiple tasks at once
  • Well-developed communication skills both verbal and written
  • Multilingual (Arabic/Turkish/English) 
  • Resourceful
  • Good interpersonal skills
  • Costumer service
Work History
Civil Engineer - Project Manager | Mass City - Irbil 08/2013 - 08/2015
  • Produced daily/weekly/monthly project update reports for senior business leadership.
  • Identified special circumstances and constraints in order to develop effective alternatives or solutions.
  • Created schedules and roadmaps for projects within time and budgets
  • Communicated daily with vendors to keep project fully operational.
  • Accurately estimated time and materials costs for projects.
Civil Engineer - Project Manager | Italian City - Irbil - Irbil 05/2013 - 08/2015
  • Drove business growth with positive client relations and staff development.
  • Planned and coordinated work requiring modification of standard engineering techniques, procedures and criteria.
Civil Engineer - Project Manager | Al-addai Construction Company - Baghdad 04/2012 - 03/2013
  • Oversaw the entire building turnover process, while enhancing communication between all construction management.
  • Offered direction to landscape architects on all landscaping projects.
  • Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Ensured projects were completed according to approved time, quality and cost estimates.
Site Civil Engineer | Johara Lebanon Company - Tikrit, Saladin, Iraq 10/2011 - 03/2012
  • Supervised many construction projects including hospitals, schools, silos, and streets simultaneously.
  • Constructed: three 622 sq. m one-story schools, a 371 sq. m four-story building, a concrete structural frame of a 5,000 sq. m three-story student halls, and a 460 sq. m two-story municipal building of Tikrit.
  • Project manager continued the finishing work of a 160,000 sq. ft nursing home.
Almustansiria University - Baghdad, Iraq Jun 2006 Bachelor of Science: Civil Materials Engineering
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Talented estimator/project manager with a strong background in contract negotiations, scheduling and budgeting. Versed in computerized estimating, project scheduling, tracking, and budgeting.

  • Contract negotiation/review/drafting
  • Very strong estimating / project management skills
  • Strong understanding of construction methods, procedures and scheduling
  • Excel in people skills and negotiation
  • Computer proficient with - MS Window, MS Office, MS Excel and computerized estimating/project managing programs 
  • Results-oriented with a history of successful projects
  • Strength in creative problem solving
06/2008 to Current
Owner Manager Spitzer Associates Langley, WA Estimating, Project Management and consulting for startup companies in the construction industries
Senior Project Manager Sequoyah Electric LLC Redmond, WA

Electrical Project Manager of the "Imunex" multi million dollar pharmaceutical research center construction  project in Seattle, WA

Senior Project Manager DW Close Electric Seattle , WA

Electrical Project Manager of "Christalla Condominiums," a  23 story condominium project in downtown Seattle.

Lighting Department Manager Total Electric Redmond, WA

Created and managed  a large lighting department that worked in conjunction with Puget Sound Energy on energy conservation projects.

Service Department Manager EHS Electrical Contractors Seattle, WA

Managed an electrical service department with 15 service technicians

Education and Training
Edmonds Community College Lynnwood, WA, United States Completed coursework in construction management, construction law, contract law and architectural drafting/blueprint reading
Everett Community College Everett, WA Completed coursework in Electrical Construction Methods and Management
Journeyman Electrician: Electrical Theory and Constructon IBEW Local 98 Electrical Apprenticeship Everett, WA, United States
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Professional Summary

Proactive Site Manager committed to ensuring a productive and safe working environment. Talented at materials management, monitoring labor and inspecting work-site for safety and adherence to regulations.

  • Ground up and renovation 
  • Residential and commercial
  • Construction management expertise
  • Safety procedures knowledge
  • OSHA Compliance
  • Site supervision
  • Safety knowledge
  • Subcontractor oversight
  • Project management
  • Supervisory experience
Work History
Construction Project Manager 02/2008 to Current
Harris Home Repair Oceanside, NY
  • Attended on-site meetings with subcontractors and clients 
  • Assured that sites were compliant with OSHA, federal, state and local regulations.
  • Ensured projects were completed according to approved time, quality and cost estimates.
  • Interviewed, hired and trained new workers.
  • Reviewed plans from architects and consulted with clients to gain a deep understanding of project plan and objectives.
  • Managed team of over 100 personnel focused on providing expert detailing services.
  • Followed standards and procedures to maintain safe work environment.
  • Communicated daily with vendors to keep project fully operational.
  • Maintained zero site accidents and lost work days for 10 years.
Project Manager 05/1993 to 02/2008
DKN Construction Corp New York, New York
  • Directed all phases of commercial and residential projects.
  • Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.
  • Defined clear targets and objectives and communicated them to other team members.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
  • Negotiated and finalized contracts with new and existing customers.
  • Supervised the work of over 50 team members, offering constructive feedback on their work performance.
  • Oversaw up to 10 projects at a time without sacrificing standards.
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Professional Summary

Creative / Project Manager with more than 10 years of combined experience working with advertising agencies, as well as, directly for the client. Flexible, motivated, and positive leader with excellent people and organizational skills.

  • 7+ years of Project Management
  • Excellent organizational and multi-tasking skills
  • Strong relationship building
  • Project management systems - RoboHead, Basecamp
  • MS Office, Word, Outlook, Excel, and Adobe Acrobat
  • Drive results through others
Creative Manager & Project Manager
February 2016 to November 2017
Vail Resorts Management Company Broomfield, CO
  • Managed operations of an in-house design team that consisted of overseeing processes, establishing project timelines, conducting weekly status meetings, and trafficking creative
  • Managed projects ensuring that creative was on brief, on budget, and on time
  • Monitored and adapted workflow across the team providing the highest quality work and maximum efficiency
  • Developed trusting and positive relationships with internal clients, teammates, and production houses
Project Manager
February 2013 to May 2016
The Supply Denver, CO
  • Sourced potential digitally focused candidates and vetted through lead recruiter
  • Maintained scheduling for meetings with candidates and clients
  • Assisted with social media accounts and special recruitment projects
  • Documented new and updated existing information within database
Creative Manager
September 2011 to May 2012
Factory Design Labs Denver, CO
  • Managed the Creative Services Department workload through the prioritization of tasks and assignment of resources
  • Sourced and developed a freelance pool of talent when internal resources were not adequate
  • Conferred with the Chief Creative Officer, Production Head, and Account Services to coordinate project timelines
  • Responsible for overseeing project timelines to ensure client and team were meeting milestones
Creative Manager
March 2009 to September 2011
Crispin Porter + Bogusky Boulder, CO
  • Managed the workload for over 150 art directors, copywriters, designers, and interns
  • Conferred with the Global Chief Creative Officer, Creative Directors, and Account Executives to understand timelines, client requirements, and skill sets needed
  • Acted as point of contact for the Production, Traffic, and Client Management Departments
  • Organized meetings and alerted appropriate team members to proactively troubleshoot and resolve issues when a conflict arose
Senior Project Manager
January 2007 to March 2009
Crispin Porter + Bogusky Boulder, CO
  • Managed various Burger King projects from conception through production
  • Coordinated, facilitated, and managed client presentation materials
  • Conferred with team members to develop a project plan, milestones, and required tasks for each project
  • Developed and maintained time sensitive project schedules to ensure timely deliverables
Bachelor of Arts : Psychology, 1996 University of Central Florida Orlando, FL Minor in Mass Communication
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Core Competencies
  • Problem Solving
    Organized and detail-oriented
    Bilingual English/Spanish
  • Material Handling
    Blueprint fluency
    Microsoft Office
Assistant Project Manager - Chicago Architectural Metals (Chicago, IL) January 2007 - March 2008

Supervised project installations, job site preparation, product shipment and safety. Assisted with day-to-day coordination and management of operational activities. 

  • Managed, arranged and stored materials, machines, tools and equipment.
  • Reviewed work orders and communicated with prior shift to assess work needs for the day.
  • Transported materials, tools and machines to installation sites.
  • Cut, fit, and welded metal components, including plate, structural shapes, and pipe.
Customer Service Manager, Facilities Coordinator - Old Town School of Folk Music (Chicago, IL) September 2008 - Current

Managed front desk operational activities;  resolved problems, supervised and trained employees, communicated job expectations.

Managed front office, including greeting visitors and responding to telephone and in-person requests for information.

  • Managed daily office operations and maintenance of equipment.
  • Input information from customers into the company's system using FileMaker Pro.
  • Represented personnel and company brand in regular client correspondence.
  • Supervised 4-5 office staff members 
  • Helped less experienced staff manage daily assignments.
  • Provided training.
  • Exceeded team goals by partnering with staff to share and implement best practices.
  • Supported the Director in managing workflow.
  • Screened visitors and monitored security cameras.
Education and Training
Certificate of Completion in Technical Opportunities Program 2007 City Colleges of Chicago, Chicago, IL
Emphasis on Construction Trades
Graduated top 5% of class

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Dedicated Sales Manager with over five years of experience in the property management industry. Solid team player with an upbeat and positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Seeking a challenging career that will utilize my skills and offer an opportunity for growth and advancement. 

  • Energetic work attitude
  • Excellent communication skills
  • Exceptional customer service
  • Resolution-oriented
  • Skilled multi-tasker
  • Dependable and reliable
  • Superior organization skills
  • Effective team player
  • Bilingual (English/Spanish)
  • Self-starter
  • Winner of the "Bank of America Employee of the Quarter" Award, 4th Quarter, 2011.
  • Awarded for my role in leading the banking center through a successful quarter in teller balancing. Aug 2011.
  • Awarded for my consistency in seeking new opportunities with customers. Jan 2012.
  • Awarded for my volunteer efforts within my community. Oct 2012.
  • Awarded for 100% ratings on Professional Treatment. April 2013.
  • Recognized by AvalonBay as a member of the top performing community in Northern California for resident satisfaction and recipient of consecutive quarterly and annual awards in customer service
  • Recognized as the top performer in leasing at Forbes Group, and currently average 5 new leases per week. 
Forbes Group Property Management June 2017 to Current Sales Manager
Los Gatos, CA
  • Conduct surveys of the rental market to obtain information on current market trends.
  • Market and advertise vacancies on media and advert channels to attract potential tenants.
  • Actively follow-up with prospects and hot leads.
  • Tour residential properties to potential tenants and explain the features, value and benefits of available homes.
  • Review completed applications, assess household income information, and request rental verifications while screening applicants for a rental property.
  • Follow up with prospects throughout the leasing and move-in process.
  • Receive, document, and account for funds .
  • Document data and maintain statistical and financial reports and logs.
  • Assist in and prepare billing and invoices. 
Forbes Group Property Management April 2016 to June 2017 Project Manager
Los Gatos, CA
  • Managed all day-to-day activities involving residents, contractors and property management. 
  • Managed weekly scheduling for all Property Manager tours, inspections, and property maintenance projects through our Outlook calendar.
  • Partnered with residents, owners, home warranties, and vendors to address maintenance repairs and large property projects in a timely fashion. 
  • Responsible for executing maintenance requests for over 600 properties, that include- single family homes, multi-unit properties and commercial spaces, while staying within pre-authorized spending limits provided by the property owners or seeking approval when the cost exceeds. 
  • Ordered and replenished all office supplies through our company Staples' account. 
Avalon Bay Communities, Inc May 2013 to April 2016 Sales and Service Supervisor
Mountain View, CA
  • Responsible for the management of a 248 unit apartment community; including financial performance, customer satisfaction and retention, sales and personnel management. Reported directly to General Manager.
  • Established and implemented leasing goals while managing an effective lease expiration program. My closing ratio stood at 41%.
  • Overseen sales, lease renewal, move-in and move-out processes. 
  • Responsible for managing, addressing and resolving customer service issues
  • Assisted in the development, implementation and monitoring of programs to maximize revenue, control expenses and improve customer satisfaction. 
  • Responsible for completing monthly variance reports. 
  • Addressed and followed-up with resident complaints that were reported in person, by email or through Kingsley. I held a net promoter score of 80/100 for prospect and move-in surveys.
  • Monitored common areas for cleanliness and safety.
  • Submitted all Notices to Vacate, scheduled preliminary inspections, and prepared move-out packets.
  • Daily use of Microsoft office, Ops Technology, MRI, SalesForce, Safe Rent, LRO and Level1.
Bank of America June 2008 to May 2013 Sales and Service Specialist
Saratoga, CA
  • Provided customers with undivided attention to meet their needs and ensured accurate and timely processing of their transactions.
  • Deepened and retained customer relationships by identifying customer and small business needs and educated them on more convenient ways to bank.
  • Contributed  to my team's success in the banking center by ensuring my responsibilities were completed and were tracked.
  • Demonstrated leadership skills by modeling Bank of America GUEST standards with every customer.
  • Opened new customer accounts, including checking, savings, and lines of credit.
  • Trained employees on cash drawer operation.
  • Adhered to Bank of America security and audit procedures.
Evergreen Valley College Associate of Arts: Business Management San Jose, CA, USA