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Professional Summary

Qualified and tenacious professional armed with broad-based background and skills in the areas of project coordination, project management, relationship development and strategy implementation. Displays outstanding ability to plan, coordinate, and implement practices and procedures bringing significant improvements in processes and procedures. Determined to implement earned skills and knowledge for rapid growth and development.

Certifications

IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management |2018|
Certified Associate in Project Management (CAPM), Certified through Project Management Institute (PMI) |2018|

Credentialed Trianer in Optime Epic Systems |2016|

Work History
Jr. Project Manager / Project Coordinator, 01/2018 to Current
New York University Langone Health New York, NY
  • Performed Extensive work on most recent Kimmel Pavillion Go-Live including but not limited to TDR Testing, Coordinating Epic readiness/Testing and Mywall Testing. 
  • Cross function with IT teams to ensure all systems, applications etc. are functional and coincide with system standards  
  • Utilizes Primavera 6, Microsoft Project, Microsoft Excel, Microsoft Powerpoint and Bluebeam for project management purposes. 
  • Monitoring and updating status on detailed tasks and deliverables
  • Proactively escalate problems and issues following through to resolution
  • Manage relationships with other process management teams to provide a consistent delivery 
  • Coordinate meetings with stakeholders, project managers and other project leads to update project progress
  • Maintain project schedules by managing timelines and making proactive adjustments.
  • Coordinate presentations for customers detailing project scope, progress and results.
  • Ensure accessibility to construction sites, including the coordination of schedules with NYU hospital and school functions.
Jr. Project Manager / Project Coordinator, 01/2017 to 01/2018
Optimum Healthcare IT New York, New York
  •  Perform administrator duties and oversee operation on Share Point Environment. 
  • Collaborate with various levels of functional groups to ensure work flow appropriately and accurately through completion and installation.
  • Assist with the delivery of materials to assist in the project production.
  • Successfully completed multiple EMR implementations within various Hospitals across the country.
  • Communicate project status to the appropriate supervisor / Project manager and identify barriers to EMR project success. 
  • Identified trends that required additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc.
  • Coordinate with systems partners to finalize designs and confirm requirements.
  • Directed onsite training for business users to maximize productivity.
  • Provide documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Project Coordinator / Trainer, 01/2015 to 01/2017
Optimum Healthcare IT Montefiore Medical Center, New York
  • Instructed OR nurses as well as Anesthesiologist on Epic computerized EMR system (Optime RN Basic, Optime RN Advanced, Optime RN Endo, Optime RN Intra-Op).
  • Lead during most recent Epic Go-Live. 
  • Served as primary point of contact for end users for all new issues or requests.
  • Managing login labs as well as assisting instructional designer in preparing instructional material. 
  • Develop and implement training and development plans to assist in achieving company goals.
  • Offered advice such as defining information needs, systems analysis and design, as well as consulting.
  • Conducted courses of 11-25 clinicians on Optime/Anesthesia application
  • Monitor, evaluate and record training activities and program effectiveness.
  • Successfully completed all credentialing requirements which includes formal presentation and written exam. 
Education
Bachelor of Arts: Political Science, 2014
Drexel University - Philadelphia
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Recent Work History
Social Media Coordinator And Retail 12/2017 to Current
The Sow's Ear Verona, WI
  • Plan and execute social media strategy campaigns, and interact with customers via social media platforms.
  • Organizing inventory and general administrative work within the store.
  • Provide excellent customer service and assistance in both the yarn and cafe portions of the business.
Direct Service Representative And Seasonal Trainer 09/2016 to 09/2017
American Girl Middleton, WI
  • Provided customer service through email and over the phone, and performed general administrative work.
  • Navigated multiple databases including CSR, OSI and Portal platforms to assist customers.
  • Trained multiple classes of incoming Direct Service Representatives.
Project Manager 01/2016 to 05/2016
Electronic Theater Controls Middleton, WI
  • Managed multiple projects in a fast paced environment, including following and keeping track of spending and budgets.
  • Collaborated with internal departments to maintain strong lines of communication through the duration of theatrical lighting installation project timelines.
Producer's Assistant 05/2013 to 06/2014
Little Fry Films Fitchburg, WI
  • Ran production meetings and coordinated weekly production schedule.
  • Helped work on script edits and revisions at direction of Producer.
Internships and Community Work
  • Badger Prairie Community Garden, Gardener 2017-Present, Board Member upcoming 2019 Season.
  • Social Justice Sewing Academy, Volunteer Quilt Square Embroiderer 2017-Present.
  •  Arts + Literature Lab, Performing Arts Volunteer, Summer 2016.
  • Princess Grace Playwriting Award, Submissions Reader and Evaluator, run with New Dramatists, Spring 2015-2018.
  • New Dramatists, The Bernard B. Jacobs Internship Program, hired on to train the next round of interns, Summer 2014.
  • BUST Magazine, Intern, Spring 2013. Planning team for the Annual BUST Magazine Craftacular Spring 2013. 
  • New York Stage and Film, Company Management Intern, Summer 2012.
  • Student Activity Resources Center, Head Programming Intern, 2012-2013 academic year.
Skills
  • Strong Written and Verbal Communication
  • Database Experience
  • Social Media Experience
  • Spanish
  • Customer Service Background
  • Office Administrative Skills
  • Training Background
  • Event Planning
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Summary
Experienced professional Project Manager seeking to fill a management role. I have relevant experience in Project Management, Product Management and Strategic Planning, and I have over 15 years in Healthcare Management.
Skills
  • Relationship and team building
  • Critical thinking proficiency
  • Sound decision making
  • Design Thinking
  • Proven patience and self-discipline
  • Conflict resolution
  • Personal and professional integrity
  • Effectively influences others
Experience
06/2018 to Current
Senior Project Manager United Healthcare Horsham, PA

Ensure alignment and understanding of program/project scope and objectives with the organizations strategic objective, in consultation with applicable stakeholders to establish relevant criteria

Ensure adherence to project budgeting strategies and cost management plans.

Create an environment for teamwork, open communications and ownership for successful project completion

Ensures that projects encompass all aspects of impact including Internal initiatives, business partners, and enterprise initiatives.

Successfully led projects that account for  for 20 million + in Pharmacy savings 

06/2012 to 05/2018
Project Manager/Product Consultant UnitedHealthcare Horsham, PA

Manage Actuarial and Product initiatives across all impacted businesses within the Medicare & Retirement Line of Business

Created Strategies, Business Vision documents and Business Cases for New Product Enhancements

Consulted on the development of Cost Benefit Analysis related to the specific Product initiatives

Created Planning, Monitoring and Business requirement documents for Actuarial and Product initiatives

Created Performance Reports and Dash Boards for Executive Management, Operations and Clients (AARP)

Consulted with Marketing, Regulatory Affairs and Agent Sales to create New Products for the 50+ Markets

Managed the Vendor Relationships supporting the 50+ Membership

06/2008 to 06/2012
Project Manager UnitedHealthcare Horsham, PA

Managed and facilitated successful Strategic Business Projects utilizing the industry PMI standards, related to the Project Management Office Portfolio

Managed IT specific projects that streamlined processes which reduced system errors and Member complaints by 20%

Successfully led and facilitated key projects which resulted in increased revenue of 2+ million dollars

Created Project Management artifacts that included: Statements of Work, Business and System Requirements, Test and Communication Plans, IRAAD, and RASCI

Prepared Performance Reports and Dashboards for Executive Leadership


01/2007 to 05/2008
Project Analyst UnitedHealthcare Horsham, PA
Supporting the Project Manager and Implementation Project Teams by Creating Agenda's, Scheduling Meetings, and documenting Meeting Minutes
Created and maintained individual Project Schedules
09/2005 to 01/2007
Network Account Manager UnitedHealthcare Horsham, PA
Project Management of the Network Integration between the Commercial and Medicaid Product lines
Managing large claims projects related to Operational changes within the Medicaid membership
Ensured that Projects were completed within budget, scope and time
Ensured claims payment by initiating settlement requests for high impacted physicians in the Philadelphia region
03/2001 to 09/2005
Provider Relations Representative Horizon Blue Cross/Blue Shield of NJ Mount Laurel, NJ
Managed the Provider Network by conducting Territory Assessments and Individual Contract Negotiations with Physicians
Provided Education seminars for all Horizon Blue Cross Medical Products
Managed Claims inquiries and resolutions

Education and Training
2017
Certification: Scrum CSM Scrum Alliance Malvern , PA, Chester

Certified Scrum Master

2008
Certification: Business Analysis Training Unplugged Horsham, PA, United States Fundamentals of Business Analysis
2007
Certification: Project Management Villanova University Villanova, PA, United States Master Certificate in Applied Project Management
1986
Bachelor of Arts: Psychology Earlham College Richmond, IN, United States
1982
High School Diploma: General Abington Friends School Jenkintown, PA, United States
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Professional Summary

I have a passion for people and making businesses thrive! I'm a UCSD graduate, with a degree in Management Science. With a proven track record in Business Operation, Sales, and Staff Management I'm looking to further expand my career. Currently, I work extremely hard to create a positive and engaging work culture, that goes beyond meeting the bottom line.

Skills
  • Proven Sales Leader
  • Overall Staff Management
  • Budgeting and Finance
  • Meeting Scheduled Deadlines
  • Creating an Effective Work Culture
  • Public Speaking
  • Conflict Resolution
  • Team Leadership
  • Strategic planning
  • Microsoft Excel
  • Google Calendar
  • Microsoft Word
  • SalesForce
  • Customer Relations
Work History
Regional Director, 09/2019 to Current
Mathnasium Of Sherman Oaks Sherman Oaks, CA

Manage multiple Mathnasium Learning Centers in the Los Angeles area. Main focus is to ensure product consistency and growth. My day to day responsibilities include managing center operators, setting sales goals, problem solving, staff management, business development, and financial projections.

Center Director, 04/2016 to 09/2019
Mathnasium of Sherman OaksLos Angeles, CA

Business Strategy - Setting Goals, Creating Marketing Plans, and Accounting
Sales Director- Personally sold over $300,000 last year
Staff Management - Hiring, Training, and Creating a great work culture
Customer Relations - Highest rated store in California

Assistant Director, 01/2015 to 04/2016
Mathnasium of Studio CityLos Angeles, CA
Project Manager, 01/2012 to 01/2013
Landstedt Development Ramona, California
  • Determined the project schedule, which included the sequence of all construction activities
  • Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track
  • Maintained schedules to ensure that key milestones were being met at every phase
  • Maintained project schedules by managing timelines and making proactive adjustments
  • Conducted meetings with clients to determine project intent, requirements and budgets
Guest Services, 01/2009 to 01/2011
Rancho Bernardo InnSan Diego, CA
Education
Bachelor of Science: Economics: Management Science, 2012
University Of California San Diego - La Jolla, CA
  • Business Management
  • Accounting
  • Entrepreneurship
  • Business Start Up
  • Econometrics