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Qualified and tenacious professional armed with broad-based background and skills in the areas of project coordination, project management, relationship development and strategy implementation. Displays outstanding ability to plan, coordinate, and implement practices and procedures bringing significant improvements in processes and procedures. Determined to implement earned skills and knowledge for rapid growth and development.
IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management |2018|
Certified Associate in Project Management (CAPM), Certified through Project Management Institute (PMI) |2018|
Credentialed Trianer in Optime Epic Systems |2016|
Ensure alignment and understanding of program/project scope and objectives with the organizations strategic objective, in consultation with applicable stakeholders to establish relevant criteria
Ensure adherence to project budgeting strategies and cost management plans.
Create an environment for teamwork, open communications and ownership for successful project completion
Ensures that projects encompass all aspects of impact including Internal initiatives, business partners, and enterprise initiatives.
Successfully led projects that account for for 20 million + in Pharmacy savings
Manage Actuarial and Product initiatives across all impacted businesses within the Medicare & Retirement Line of Business
Created Strategies, Business Vision documents and Business Cases for New Product Enhancements
Consulted on the development of Cost Benefit Analysis related to the specific Product initiatives
Created Planning, Monitoring and Business requirement documents for Actuarial and Product initiatives
Created Performance Reports and Dash Boards for Executive Management, Operations and Clients (AARP)
Consulted with Marketing, Regulatory Affairs and Agent Sales to create New Products for the 50+ Markets
Managed the Vendor Relationships supporting the 50+ Membership
Managed and facilitated successful Strategic Business Projects utilizing the industry PMI standards, related to the Project Management Office Portfolio
Managed IT specific projects that streamlined processes which reduced system errors and Member complaints by 20%
Successfully led and facilitated key projects which resulted in increased revenue of 2+ million dollars
Created Project Management artifacts that included: Statements of Work, Business and System Requirements, Test and Communication Plans, IRAAD, and RASCI
Prepared Performance Reports and Dashboards for Executive Leadership
Certified Scrum Master
I have a passion for people and making businesses thrive! I'm a UCSD graduate, with a degree in Management Science. With a proven track record in Business Operation, Sales, and Staff Management I'm looking to further expand my career. Currently, I work extremely hard to create a positive and engaging work culture, that goes beyond meeting the bottom line.
Manage multiple Mathnasium Learning Centers in the Los Angeles area. Main focus is to ensure product consistency and growth. My day to day responsibilities include managing center operators, setting sales goals, problem solving, staff management, business development, and financial projections.
Business Strategy - Setting Goals, Creating Marketing Plans, and Accounting
Sales Director- Personally sold over $300,000 last year
Staff Management - Hiring, Training, and Creating a great work culture
Customer Relations - Highest rated store in California