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Professional Background

Caring Nursing Assistant with excellent communication skills and 7 years expertise in quality Geriatric care. Experience in both assisted living environment and private duty caregiving. 

Skill Highlights
  • Medical terminology knowledge
  • Proficient in ADL's and vitals
  • Drug administration trained
  • Cpr Certified
  • Patient/family focused
  • Trained in catheter/colostomy care
  • Charting knowledge
  • Body mechanics competency
Professional Experience
07/2017 - 11/2018 Liability Claims Adjuster Elephant Inusrance Co | Richmond, VA

Telephone liability claims adjuster in call center environment. Investigated claims, determined losses and reported findings. Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control. Managed a caseload of 150 monthly claims. Recommended settlement offers and negotiated payment arrangements.

01/2016 - 06/2017 Caregiver Public Partnerships | Fredericksburg, VA

Provided in home care to a elderly adult female with vision and hearing impairments. Assisted with meal preparation, ensure medications taken properly,  medical appointments transport, grocery shopping, and companionship. Communicate concerns to assigned family members.

10/2016 - 03/2017 Care Manager Greenfield's Senior Living | Stafford, VA

Worked 3rd shift in Assisted Living Community specializing in Geriatric care, including locked Alzheimer's unit.  Worked to improve patient outlook and daily living through compassionate care. Assisted with activities of daily living (ADL), including personal hygiene, feeding, ambulation and household maintenance. Took and recorded patients' temperature, pulse and blood pressure.

09/2015 - 10/2016 Personal Care Aide Brookdale | Fredericksburg, VA
Personal Care Aide in an 100+ bed community. Assisted with ADL's according to Aide assignment sheets. Became lead care associate of 3 full time and 4 part time associates on 3rd shift. Trained on 1st and 2nd shift procedures to fill in as needed. Reported resident changes to charge nurse and family members. Experienced with AL and Alzheimer's unit. Use of pager system to respond to resident needs promptly.
05/2016 - 09/2016 Private Duty Caregiver Private Duty - Mullen | Spostylvania, VA Provided care for a non-ambulatory elderly male. Used hoyer lift for transport. Provided respite relief for spouse as needed. Provided am care which included bathing, dressing, shaving, skin care, transport from bed to wheelchair to reclining chair. Provided pm care which included transport from reclining chair to wheelchair to bed as well as oral care and bowel incontinence. Provide foley catheter care. Assisted with care until patients passing in September.
03/2005 - 05/2015 Liability Claims Adjuster Geico | Fredericksburg, VA Telephone Liability Claims Adjuster for MD/DC. Investigated liability and coverage disputes, settled 1st party injury claims and 3rd party minor injury claims. Team contribution that achieved 100 % telephone audits 2009-2010. Chairman's Club recipient 4 times during 6 year eligibility. Promoted 5 times in 10 year tenure with company. Department lead with 49 quality SIU referrals in 2010 out of approximately 200 adjusters.
09/2001 - 09/2004 Nursing Assistant/Med Tech Wilburn Gardens | Fredericksburg, VA Nursing assistant in 100 bed Assisted Living Community. Primary shift was 3rd shift but assisted on 2nd shift as needed. Responsible for assisting residents with ADL's. Communicated with staff, residents, family members. Maintained and updated staff assignment sheets based on resident care plans. Completed 2 day Med Tech course and passed medications primarily 3rd shift but assisted on 2nd shift as needed. Observed, charted, and reported resident changes. Initiated resident emergency transport when required. Resident charting as required by community and state guidelines.
Education and Training
Nurse Aide Program
Mary Washington Hospital | Fredericksburg, VA 2001 Completed 6 week Nurse Aide Program
Nursing Education
Germanna Community College | Frederickburg, VA 1 Completed 76 credits, focus on nursing

Certificate of completion of Mary Washington Hospital Nurse Aide Program 

Health Care Provider BLS Certification

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Versed in all aspects of art creation, youth leadership , administration and customer service. Looking to contribute my skills and passion to make a positive impact in my work environment while servicing the community and learning more about art direction.

August 2019
Kids Creative New York, NY Dance Instructor
  • Help with coordination and administration of complete dance program.
  • Provide individual instruction to students and directed dance performances
  • Develop guides and course materials focused on reinforcing lecture information and helping students learn.
  • Managecurriculum development and daily facility operations in alignment with the organization's objectives.
  • Build positive relationships with students, parents, colleagues and administrators.
  • Establish objectives for all lessons and projects.
June 2019
Groove With Me Inc. New York, NY Dance Instructor

• Instruct girls ages 7 - 14 hip hop and modern dance.

•Teach dance history , creative expression , improv and freestyle

August 2017
H&M Columbus, OH Sales Coach
  • Welcome each customer and offer assistance in the form of excellent customer service
  • Implement proper garment care, garment replenishment , process new shipmen, retain product knowledge and store appearance
  • Assist with setting departments according to HM standards
  • Role model for new hires to ask questions and lean on for help. I create training plans for my trainees , provide hands on training for the role and provide feedback
June 2018
May 2019
Crunch Fitness Hilliard Hilliard, OH Shift Supervisor
  • Welcomed members, scanned member cards, provided answers to questions, clean gym , keep up with fitness knowledge, sign up new members and book personal training sessions
  • Trained newly hired front desk associates on company policies, cleaning procedures and customer service techniques. Handled scheduling, shift coverage and any other concerns with all staff during third shift
  • Professionally dealt with any member escalations and passed them on to the general manager when needed
August 2017
May 2019
York Risk Services Group Inc. Dublin, OH Claims Specialist
  • Managed a case load of 400 employees for Johns Hopkins Hospital, handling FMLA , Medical , Military and other leave types
  • Performed data entry, claim review , processing and decision making
  • Corresponded with HR and employees via email, by phone and US mail
September 2016
August 2017
Garden City Group Dublin, OH Project Administrator
  • Performed data entry, document review, intake , mail sorting and managed internal email inbox's
Education and Training
Capital University Bexley, OH French
Fort Hayes Arts And Academic High School Columbus, OH High School Diploma
  • I was selected by Mrs. China White ( Dance Theatre of Harlem, The Wiz) to be apart of the two year pre- professional dance program

English- Native; French - Fluent ; Spanish- Conversational

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Professional Summary
Excellent Procurement, Logistics and Customer Service Skills, with over 20yrs of experience at major corporations.  An experienced team player, who can quickly establish a professional relationship with co-workers  and clients.  Strong writing and proofreading abilities.  Computer literate with proficiency in JDE, CLM, ECMS, SAP, and various Microsoft programs.  A problem solver who acquires new skills quickly, with the ability to travel and relocate if necessary.
  • Contract negotiation
  • Vendor sourcing
  • Purchasing expertise
  • Inventory management
  • Procurement specialist
  • Project management
  • Over-the-road transportation
  • Rail transportation
  • Ocean exports
  • Employee training and development
  • Insurance policy coverage knowledge
  • Life and health insurance products
Work History
Sr. Claims Specialist 08/2012 to 03/2017
United Health Care San Antonio, TX
  • Correctly coded and adjusted dental claims for various dental facilities.
  • Extensively mentored new and existing employees on dental codes and data claims processing.
  • Superior customer experience by addressing customer concerns and demonstrating empathy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Contract Specialist / Administrative Asst. 11/2009 to 07/2012
Select Staff / Randstad Temporary Agency San Antonio, TX
  • Scanned documentation and entered into the database.
  • Prepared vendor invoices and processed incoming payments.
  • Worked as a team with attorneys, administrative assistants and fellow legal assistants.
  • Produced legal documents and verified that documentations were filled out properly.

Purchasing Assistant 03/2007 to 08/2009
Wall Homes San Antonio, TX
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations for VP of Operations.
  • Negotiated pricing and collected bids from various vendors.
  • Prepared spreadsheets .
  • Created purchase orders for vendor payments.

Purchasing Asst. / Contract Administrator 06/2004 to 08/2006
The Olson Company Roosmoor, CA
  • Wrote and expedited purchase orders.
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
  • Worked as a team with attorneys, administrative assistants and fellow legal assistants.
  • Produced legal documents, including contracts and real estate closing statements.

Logistics Coordinator 03/1999 to 05/2004
Panasonic Logistics Cypress, CA
  • Oversaw training of new employees on logistic and safety procedures.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Tracked domestic and international shipments
  • Ran daily logistics reports

Customer Service Representative 03/1994 to 03/1999
Minolta Corporation Cypress, CA
  • Routinely answered customer questions regarding merchandise and pricing.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Entered numerical data into databases in a timely and accurate manner.

High School Diploma: 1993 John F. Kennedy High School - La Palma, CA
  • Canadian Customs Compliance
  • Cal Protection Fire Safety
  • American Heart Association CPR
  • Olson University Project Management
  • Olson University Contract Management
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09/2005 to Current
Owner/President Wallace Claim Consulting West Palm Beach, FL
  • Member of Citizens Non Weather Water Team since its inception.
  • Provided carrier representation for the appraisal process in excess 500 commercial and residential appraisals since 2006.
  • Adjusted over 500 commercial and large loss claims. 
  • Appraised commercial claims for carrier clients, including claims with loss values in excess of $15 million.
  • Panel member at Florida Windstorm for presentations involving appraisal issues.
  • Past presenter at Florida Windstorm Network. 
02/2000 to 09/2005
Sales/Loss Consultant Belfor Deerfield, FL
  • Solicited new business through marketing to end users, adjusters, property managers.
  • Responsible for budgets and production of restoration projects.
  • Provided loss consultation to carrier clients and defense counsel for commercial and residential losses that were in pre-litigation and litigation.
  • Types of loss consulting for carrier clients included hospitals, schools, hotels, high rise condominiums, municipal buildings and country clubs with loss values up to $5 million.
05/1997 to 02/2000
Reinspector/Trainer State Farm Insurance Bloomington, IL
  • Trained adjusters nationwide in estimatics and policy language/interpretation during catastrophe operations.
  • Role included being the on-site resource for pricing and estimatics issues during the catastrophe operation. 
  • Reinspected adjusted claims, providing feedback and training to staff and independent adjusters, based on reinspection findings.
  • Part of a core group that was charged with developing training programs for State Farm's staff and independent catastrophe adjusters.
09/1992 to 04/1997
Claims Specialist State Farm Insurance Jupiter, FL
  • Adjuster for State Farm Property & Casualty, Jupiter FL claims office.
  • First Party claim experience included residential and commercial property claims
  • Third party claim experience included scene investigations, recorded statements, mediations, liability evaluations, and settlement negotiations.
  • Served as a Team Leader for Hurricane Andrew and Northridge, CA Earthquake catastrophe operation, supervising teams of up to 12 adjusters.
BBA: Finance University of Florida Gainesville, FL, USA
Professional Affiliations
Member, University of Florida Ulumni Association
South Florida Claims Association
Past board member of Habitat for Humanity, West Palm Beach
National Flood Insurance Program (NFIP) Certified
IICRC WRT  Certified( Water Restoration Technician) 
Mold Remediation Certified
Currently pursing Certified General Contractor license (CGC)