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Career Focus

Security professional who upholds high ethical standards and is honest with supervisors, employees and customers at all times regarding suspicious events and security questions.. Handles multiple responsibilities simultaneously while providing exceptional customer service. Responsible Cashier experienced at managing front of store needs in busy environments. Seeking role of increased responsibility where strengths in service and sales will be valuable.

Core Qualifications
  • Energetic work attitude
  • Enthusiastic
  • Courteous demeanor
  • Strong Organizational skills
  • Active Listening Skills
  • Professional appearance
Accomplishments
  • Multi-tasking: Utilized two cash registers at in tandem to maximize customer flow.
  • Maintained high traffic/customer satisfaction during low staffing days.
  • Installed wiring and electrical appliances for commercial sites with a 25% ahead of-schedule rate.
  • Trained a fellow colleague whom later became Head Cashier
Work Experience
United Security services, INC New York, NY Security Officer 05/2019 to Current
  • Monitor CCTV
  • Conduct bag checks through X-Ray Baggage Scanner
  • Issue Visitor Passes
  • Patrol Lobby and Bathrooms
  • Ensure safety of guest when on Lobby Post
  • Ensure emergency doors are locked
  • Constantly patrol the Hotel
  • Respond to calls for service in a timely manner
  • Assign calls for assistance
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
  • Monitored 131 security cameras as well as alarm systems
Madison Security Group Inc Bronx, NY Security Guard 04/2017 to Current
  • Patrol premises regularly to maintain order and establish presence
  • Monitor and authorize entrance of vehicles or people in the property, remove wrongdoers or trespassers from the area
  • Secure all exits, doors and windows after end of operations, check surveillance cameras periodically to identify disruptions or unlawful acts, investigate people for suspicious activity or possessions
  • Respond to alarms by investigating and assessing the situation
  • Provide assistance to people in need, Submit reports of daily surveillance activity and important occurrences
Lenwich New York, NY Cashier 03/2015 to 05/2016
  • Opened and closed store, which included counting cash drawers as well as making cash deposits
  • Educated customers on products and service offerings
  • Kept the main floor clean and maintained neat and orderly product display
  • Highly trained and proficient with POS systems
  • Managed and trained 4 employees
  • Stocked and organized products
Education and Training
Working towards Associates : Liberal Arts Expected in 2021 Borough of Manhattan Community College, New York, NY, United States
High School Diploma: Technology Norman Thomas High School , New York City , United States
Security Officer City Investigative Security School, New York, NY, United States
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Professional Summary
Security Officer with extensive knowledge of law enforcement practices, investigation techniques, and security equipment operation.
Work History
Detention Officer 03/2019 to Current
Polk County Sheriffs' Office Des Moines, Iowa
  • Wrote daily reports and maintained logs of inmate activities and behaviors
  • Regularly conducted security and sanitation checks
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers
Armed Security Officer 09/2018 to Current
Win Watch Des Moines, IA

8 Hours/week

  • Delivered accurate verbal and written reports to company personnel.
  • Noted and followed up on any unusual behavior.
  • Responded quickly and effectively to all security violations and duress alarms.
Security Officer 05/2018 to Current
Perishable Distributors of Iowa/Hyvee Ankeny, IA

40 hours/week 

  • Performed surveillance of suspects using binoculars, cameras and camcorders.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Processed and logged accurate and detailed incident reports.
Security Officer 09/2017 to 04/2018
Hy-Vee Corporate Office West Des Moines, IA

40 hours/week

  • Secured all doors in the office and main building after hours
  • Monitored and authorized entrance and departure of employees and visitors.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
Sales Associate 12/2016 to 05/2017
Buckle Ames, IA

12-30 hours/week

  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Built relationships with customers to increase likelihood of repeat business.
  • Trained, coached and mentored staff to ensure smooth adoption of new programs.
Security Officer 05/2016 to 02/2017
The One Night Stand Ames, IA.

8-12 hours/week

  • Secured all doors in the office and main building after hours.
  • Denied entrance to the building to unauthorized persons.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Sales Associate 06/2013 to 07/2016
Buckle West Des Moines, IA.

12-40 hours/week

  • Stocked and replenished merchandise according to store merchandising layouts
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
Security Officer 02/2015 to 06/2016
Shotgun Bettys West Des Moines, IA

12-18 hours/week 

  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Secured all doors in the office and main building after hours.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
Security Officer 06/2014 to 05/2016
On Point Security Clive, IA.

8-12 hours/week

  • Monitored and authorized entrance and departure of employees and visitors.
  • Monitored and reported suspicious activities to local authorities.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Car Salesman 01/2014 to 05/2014
Stew Hansen Hyundai Clive , IA
  • Responded to customer enquiries via telephone and email
  • Met customers on lot and in showroom to discuss available vehicles and options
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory
Education
High School Diploma Clarion Goldfield High School - Clarion IA
Associate of Arts: General Iowa Central Community College - Fort Dodge, IA

I took some General Education Courses while in high school as well as my freshman year of college.  I also took a course with this college again in summer 2016.

Associate of Arts: AGS 2017 Des Moines Area Community College - Ankeny, IA

I received an AGS Degree in December 2017

Bachelor of Arts: Criminal Justice Iowa State University - Ames, IA

I have been working towards my Criminal Justice Degree at Iowa State University from 2015-2016 and 2016-2017.

Skills
  • Crime prevention expertise
  • Security personnel training
  • Stationary surveillance
  • Team leadership
  • Opening and closing procedures
  • Conflict resolution techniques
  • Customer Service
  • Verbal Judo
  • Problem-solving skills
  • Excellent team player and community builder
This resume is created in 7 minutes.
Summary
Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Skilled multi-tasker
  • Detailed Oriented
  • Strong Communicator
  • Self starter
  • Computer literate
  • Deadline driven
  • ​Sharp problem solver
  • Active listening skills
Experience
Office Assistant I and II (Substitute) Apr 2016 to Jan 2017
Cajon Valley Unified School District El Cajon, CA Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Answered mutil-phone lines, data entry and retrieval of case information.
Legal Support Assistant II (Adult Criminal) Jul 2004 to Jan 2016
County of San Diego San Diego, CA Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.  Answered mutli-phone lines, data entry and retrieval of customer information, maintained paper and electronic files.
Letgal Support Assistant II( Juvenile Dependency) Dec 2003 to Jul 2004
San Diego County Alternate Public Defender's Ofice San Diego, CA Provided clerical support for the Juvenile Dependency section of the Alternate Public Defender's Office. Greet vistors, ascertain purpose of visit and direct them to appropriate staff. Answer telephones and give information to callers, take calls and transfer calls to appropriate individuals. Create, maintain,and enter information into data base. Organize and maintain documents and case files. Arrange for the delivery of legal documents to court officials. Sort mail and accept incoming packages.
Legtal Support Assistant II (Juvenile Division) Jun 1999 to Dec 2003
County of San Diego Public Defender's Office San Diego, CA General clerk of the Juvenile Division of the Public Defender's Office.Greet vistors, ascertain purpose of visit and direct them to appropriate staff. Answer telephone and give information to callers, take messages and transfer calls to appropriate individuals. Create, maintain and enter information into data base. Make copies of correspondence or other printed material for attorneys. Arrange for the delivery of legal documents to clients and court officials. Transcribed investigational reports and correspondence for attorneys.
Intermediate Clerk Typist Aug 1998 to Jun 1999
San Diego County Sheriff's Department San Diego, CA General clerk for the Sheriff's Crime Laboratory. Create and maintain lab reports. Make copies of correspondence and lab test results. Create and maintain electronic files, data entry into data base. Greet vistors, ascertain purpose of visit and direct them to appropriate staff. Answer telephones and give lab test results to callers, take message and transfer to appropriate staff.
Intermediate Clerk Typist Aug 1998 to Aug 1998
County of San Diego District Attorney's Office San Diego, CA General clerk for the Child Support Division. Coordinated the scheduling of blood test appointments for paternity testing. Create and maintain information in database. Answer telephones and give information to callers, take messages and transfer calls to appropriate person. Maintained hard copy files.
Junior Clerk Typist (Vista Detention Facility) Nov 1997 to Aug 1998
County of San Diego Sheriff's Department San Diego, Ca General Property clerk for the Sheriff's Department. Coordinated the intake, delivery and release of inmate property. Maintained property room.
Education and Training
Paralegal Studies 1995 Palomar Community College San Marcos, CA Emphasis in all aspects of legal field such as Criminal Law, Business Law, Real Estate Law and Family Law.
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Summary
An organized and high achiever with effective team-working and problem-solving skills, able to communicate confidently at all levels. An ambitious and positive professional with dedication and a drive to succeed. 
Skills
  • First-aid, CPR, and AED Certified
  • Crisis Prevention Intervention (CPI)
  • Excellent oral and written communication skills.
  • Interrogation expert
  • Research, collection, analysis, and identification
  • Skilled interrogator
  • State and federal law knowledge
  • Court testimony
  • Undercover investigations
Experience
Juvenile Supervision Officer/ 40 Hours week 08/2017 to 10/2018 Dallas County Dallas, TX
  • Provides direct day-to-day supervision to youths in a 24-hour correctional facility in a manner that ensures the health, safety and welfare of each youth.
  • Functions as a lead juvenile supervisor officer and assumes divisional responsibility in the absence of the shift manager. 
  • Provides individual and group counseling to all youths to promote and increase personal awareness of responsibilities and alternatives.
  • Provides critical and sound judgement and decisions during crisis or potentially dangerous situations, conducts crisis intervention counseling.
  • Trains and evaluates staff and maintains time and attendance records in the absence of a shift supervisor. Transports youths to and from appointments. 
  • Serves as back-up to staff and assumes all duties as necessary, i.e., administering medications, transporting youths to appointments, processing intake assessments or discharges, and disciplining youths.
  • Provide guidance and support in determining appropriate records research and preparation of final reports.  Responsible for training and documenting the various programs within the unit, i.e. feeding, recreation, unit sanitation, personal hygiene and medical.
Police Officer / 40 Hours per week 02/2006 to 12/2016 CITY OF ARLINGTON
  • Knowledge in the principles and techniques of law enforcement, public safety and physical security.
  • Conducted covert, undercover investigations to uncover ongoing crimes and crimes in progress.
  • Approximately 7 deaths a year, over a 10-year career, in role as Lead Investigator, including homicides, suicides, accidental deaths, undetermined deaths, and deaths from natural causes.
  • Conduct criminal investigations involved in gathering and collecting information from a variety of sources, reviewing this data to identify pertinent material which may require further examination or study, and applying that information to ongoing criminal investigations.
  • investigated scenes, reconstructed accidents, identified and preserved evidence.
  • Collects and prepares physical evidence for trial and reviews various reports such as medical autopsy and forensic reports as part of the investigative process.
  • Analyze collected information, resolve conflicts in data and reconstruct missing information to support ongoing criminal investigations.
  • Exceptional background in working with the general public including attending community functions public meetings etc. Prepare cases for trial and appeared and testified in court as a witness. 
  • Well versed in observing and recording situations analytically and independently. Trained to quickly analyze situations and use critical thinking to make sound judgments.
Inventory Control Manager / 40 Hours per week 05/1998 to 05/2006 NATIONAL TELEPHONE Farmers Branch, TX
  • Promoted to inventory control manager; as manger the respnsibilities include answering questions and problem solving from route technicians and irate customers.
  • Balance and research on a daily basis transaction for the route technicians, by implementing organization within their schedule.
  • Ensure product quality by completing daily shipping of products and managing paper work from and to venders. Conduct trend analyses and forecasts as needed by management for policy planning and resource allocation.
  • Provide guidance and support in determining appropriate records research, manipulation of financial data, and preparation of final reports.
  • The team consists of 15-20 route technicians.
Operation Technician / 40 Hours per week 05/1996 to 05/1998 NATIONAL TELEPHONE Farmers Branch, TX
  • Supervise inbound calls from venders that are inquiring about payments, problems with funds or specials.
  • Manage the repairs of the phone lines by troubleshooting a customer or route technician's phone line.
  • Assisted in processing funds for payroll and other expenses for the Company Credit and debit of accounts and assisted in corporate tax compliance. 
Education
Bachelor of Science: Criminal Justice 2005 University of North Texas Denton, TX
Master of Science: Criminal Justice 2009 Everest University Tampa, TX
Skills

Ability to effectively communicate, both verbally and in writing.

Knowledge of investigator/investigative techniques.

Knowledge of methods and techniques of screening, evaluating and preparing evidence 

Skill in interviewing and planning and organizing work as part of a trial evidence. 

Preparation of strategic enforcement trend analyses and forecasts for policy planning and resource allocation.