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Summary

Dynamic FP&A professional with over 11 year experience in all aspects of accounting and financial planning and strategy. Succeed in managing multiple assignments while meeting tight deadlines. Present financial impact to all levels of management for best decision making.

Highlights
  • Long-range financial planning & modeling
  • Corporate and operational strategy
  • Variance & Ad-hoc analysis
  • 3 financial statement reconciliations
  • ROI modeling
  • ORACLE, SAP, SmartView, Hyperion- Essbase & others
Accomplishments
  • Improved profit margin up to 30% within 6 months
  • Reduced CapEx by $12M out of $90M semi-annual as a team lead of cross- functional capital projects
  • Increased efficiency of discrepancy investigations by 45% by designing a more accurate OpEx-forecasting process
  • Participated in pre & post M&A: $4.8Bn Hitachi & $16Bn SanDisk.
Experience
Senior Finance Manager- Corporate and Ops FP&A Oct 2017 to Current
View Inc Milpitas, California
  • Manage & review daily purchase requisitions, hiring requisitions, expense reimbursement reports within company guidelines
  • Review month/quarter-end close with Accounting team to ensure Cashflow, P&L & Balance Sheet proper bookings. Interact with external auditors & tax consultants
  • Perform monthly budget reviews with S&M, CS, G&A, R&D and OPS  departmental Managers, VPs, Finance VP & CFO such as ATF, FTF, QTQ variances
  • Model long-range Human Capital, P&L, CapEx, COGS forecast & strategic planning up to 5 years
  • Drive and partner with HR, Payroll, IT, Supply Chain & Accounting to develop Procure To Pay process in Oracle Cloud and enhance Hyperion & Tableau financial reporting modification and automation
  • Prepare KPIs and Dashboard for Board of investors, audit committee reviews & other Adhoc projects as needed
  • Improve processes and implement financial systems and develop and maintain procedures and policies  to stay within GAAP and IFRS guidelines
  • Individual contributor but support, mentor and train team members
Finance Manager- Corporate FP&A Jul 2016 to Oct 2017
Western Digital Corporation San Jose, California
  • Manage month/quarter-end close such as SOW contracts, P.O accruals, pre-paid amortization and account reconciliations
  • Perform QBR to executive management including actuals to forecast, forecast to forecast & quarter to quarter
  • Model long-range forecast & strategic planning up to 5 years
  • Provide day-to-day financial guidance & desk procedures to business partners at all levels 
  • Perform monthly and quarterly headcount, compensation and fringe analyses by business segment
  • Conduct Ad hoc analysis, "what if" scenarios and other financial models and projects as needed
  • Analyze cost drivers by business segment and spending category (Opex R&D: $320M/year; G&A $90M/year)
  • Provide analytical and strategic reports for Rs&Os & KPIs to the management for best decision making
  • Lead and collaborate with 7 Ops Capex and Opex Financial Analysts for worldwide consolidation
  • Model and analyze capital ROI, NPV and IRR and long and short-term CapEx planning and cash flow
  • Collaborate with capital property, plant and equipment planners, Procurements, Accounts Payable and Treasury for long-range cash payment planning, depreciation forecast and cash flow
  • Ensure financial month-end and quarter-end reconciliations in compliance with SOX and U.S GAAP and IFRS
  • Develop process improvements and participate in ERP financial reporting modification and automation to maximize the efficiency
Senior Financial Analyst- Ops FP&A Feb 2013 to Jun 2016
  • Supervise and coach one CapEx Financial Analyst II
  • Manage all timelines and communicate spending status to business partner and finance managements monthly and quarterly
  • Perform variance analyses such as Cashflow, CapEx, P&L & COGS on actuals vs. forecast
  • Consolidate and provide guidelines on fixed asset in service, disposal and impairment, international fixed asset transfers and international billings and receipts by partnering with Logistics, Internal Audit, Accounting & Tax
Financial Analyst III- Corporate FP&A Jan 2010 to Jan 2013
  • Own month-end and quarter-end close process- accruals and account reconciliations for ($240M/year) R&D engineering spending and G&A spending
  • Perform actuals V.S forecast analysis and conduct QBR with IT, HR, Legal, Procurement, Logistics and Facilities. Conduct monthly, quarterly and annual headcount planning and compensation and fringe analyses
  • Lead and train budget processes to all functional organizations for better impact. Monitor monthly financial database by uploading into and downloading from financial systems
  • Review and manage all T&E, purchase and hiring requisitions and other financial requests related
Staff Accountant Mar 2005 to Jun 2006
Bouvet USA Inc San Francisco, California
  • Managed Accounts Payable, Accounts Receivable and Collections
  • Prepared monthly closing entries and 3 financial statements
  • Reconciled general ledger accounts
  • Interacted with external auditors
Senior Audit Assistant Nov 2003 to Dec 2004
KPMG Lao Co. Ltd Vientiane
  • Assisted in the execution of audit engagements of various clients in compliance with KPMG's Audit Methodology
  • Interacted with engagement team and clients regarding accounting and auditing issues
  • Performed the annual audit of State and foreign banks including Bangkok Bank, Public Bank Berhad, and others
  • Conducted operational and financial statement audits focusing on Non-Profit Organizations such as United Nations Development Projects and Concern Worldwide
Education
MBA 2009 Golden Gate University San Francisco, California Accountancy with Finance concentration
Bachelor of Arts 2003 Foreign Trade University Hanoi, Vietnam

International Economics

Skills
  • Advanced MS Office Package: Excel- Pivot Table, Vlookup, Sumif, Whatif, Access, Word, Outlook, PowerPoint and ViSio
  •  Financial ERP and HR system savvy: Oracle R12, Oracle Cloud, SAP, Hyperion Essbase, SmartView, Tableau, NetSuite, Salesforce, Cognos, Adaptive Planning, Anaplan, HostAnalytics, Looker, GoogleDoc, SQL, QuickBooks, FileMaker, Peoplesoft, Workday, Taleo,  Jobvite, Paylocity and Ceridian
  • Languages: Lao, Thai, Vietnamese and English
This resume is created in 7 minutes.
Summary

A highly motivated individual with well-honed communication skills and proven ability to build relationships, seeking a position in the media and communications, and broadcasting field. 

Education and Training
Bachelor of Arts : Business Administration, 2015 Princess Sumaya University for Technology Amman, Jordan
  • Recipient of ERASMUS MUNDUS Scholarship program to University of Bologna (2013-2014)
Experience
Corporate Fundraising Coordinator
March 2017 to October 2017
King Hussein Cancer Foundation (KHCF) Amman, Jordan
  • Responsible for presenting and updating KHCF presentation to all existing and potential donors
  • Leading role in planning and executing the largest annual donor events including the scripting and delivery of the keynote speeches
  • Presented KHCF on different radio stations during Ramadan Campagin
  • Responsible for supporting the corporate unit in implementing the programs to achieve KHCF strategic objectives and annual goals
  • Allocated and achieved annual targets set for program officers
  • Led on the day to day operations of Friends Employees Program, with 100 strategic partners, by following up with all existing and new partners to ensure the timely collection of donations on monthly basis and updating the program progress report
  • Worked on the CRM system by extracting financial and analytical reports relating to all fundraising programs
  • Conducted research on potential fundraising institutional partners and worked on updating the comprehensive database for the unit to achieve our annual targets
  • Performed all administrative work to support all corporate programs
  • Led in the preparation of the local operations unit budget
  • Prepared the monthly reconciliation with the Finance department for the Friends Employees Program
  • Performed other duties as assigned by the direct supervisor
  • Led and prepared Cause Related Marketing (CRM) campaigns for donors
Corporate Fundraising Assistant
May 2015 to February 2017
King Hussein Cancer Foundation Amman, Jordan
  • Developed a comprehensive database of potential corporate donors
  • Ensured that all the visits preparations, meeting documentation, filing, progress reports, and task lists are constantly prepared and updated for all existing and new contacts
  • Assisted in the preparation of the Local Development Department budget 
  • Supervised and edited the preparation of timely and accurate departmental reports which conform to KHCF and department requirements, policies and standards
  • Achieved a 9.6% increase in Corporate Unit funding and revenue
  • Increased the number of strategic donors by 11%
  • Support KHCF's campaigns, advocacy and awareness plans (October Campaign, World CancerDay, and Tobacco Control initiatives) 
Administrative Assistant (INTERNSHIP)
June 2014 to September 2014
Queen Rania Center for Entrepreneurship Amman, Jordan
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
  • Handled all media and public relations inquiries
  • Facilitated a capacity building training on entrepreneurship for undergraduate students from Princess Sumaya University.
 
Volunteer Work
  • Children International Summer Villages (CISV) (June 2015 - current)

Leader for international peace building camps. CISV is a global organization dedicated to educating and inspiring for peace through building inter-cultural friendship, cooperation and understanding. 

  • Basmitak Hat'alem Initiative (April 2013 - December 2014)

Organized fundraisers and donation drives for refugees in Gaza Refugee Camp. Basmitak Hat'alem works to help the residents of Gaza Refugee Camp attain decent livelihood opportunities. 

Languages
Bilingual Arabic/English
Basic Italian
Certifications
  • IELTS certified
Skills
  • Microsoft powerpoint 
  • Adobe photoshop
  • Word processing
  • Microsoft word
  • Programming
  • Microsoft visual basic.
  • NetWeb page design
  • HTML
This resume is created in 7 minutes.
Professional Summary
  • Hybrid veteran of journalism, think tanks, academia, and corporate communications.
  • Highly networked writer, editor, and convener of debates spanning economic and foreign policy, politics, technology development, and the life sciences. 
  • Author of hundreds of articles in newspapers (including WSJ), magazines, and academic journals; ghost-written speeches for top opinion leaders in elite venues,  and diverse online work.
Skills
  • Mentoring: improving the work of others
  • Organizing and presenting ideas
  • Working across political, intellectual and international boundaries
  • Writing in all forms
  • Executive communications
  • Corporate-media relations
  • C-Suite interaction, influence
Work History
Ultragenyx Pharmaceutical Senior Director, Global Brand Communications | Novato, CA | 2017 - Current
  • Led communication of the company's first two product launches, earning recognition of these breakthroughs against rare diseases and a responsible approach to pricing and patient access.
  • Accountable for digital-strategy development company-wide.
National Institute for Public Policy Senior Associate | Fairfax, Virginia | June 2003 - Current
  • Analyst and writer at a think tank focused on national security. Current project: how to deter Russia.
Missouri State University, Defense and Strategic Studies Adjunct Faculty Member | 2017 - Current
  • Instructor for virtual-classroom courses on international-security issues and professional writing.
Eli Lilly and Company Senior Advisor, Executive Communications | Indianapolis | 2015 - 2017
  • Recalled by CEO to guide communications around his retirement and critical drug-price issues.
  • Extended track record of publication in elite media such as The Wall Street Journal and Forbes.com.
Eli Lilly and Company Senior Director, Global Oncology Corporate Affairs | Indianapolis | January 2012 - January 2015
  • Through strategic communications, helped skeptics to see the nature of value in oncology R&D. Established a global policy network as a model for industry engagement on market access and innovation issues.
Lilly Deutschland GmbH Senior Director, Corporate Affairs | Bad Homburg, Germany | April 2009 - November 2011
  • Working entirely in a second language: rebuilt performance and morale in a 30-person team responsible for pricing, reimbursement, and access issues, and communications, in the company's second-largest market.
Eli Lilly and Company Speechwriter | Indianapolis | January 2004 - March 2009
  • Through articles and speeches, established CEO as an opinion leader in the bio-pharmaceuticals industry.
Hudson Institute Vice President and Chief Operating Officer, Other Roles | Indianapolis | 1990 - 2004
  • Led communications, fundraising, strategic planning, HR, and marketing at this renowned think tank.
  • Prepared hundreds of articles, speeches, and edited volumes on national-security, human-resource and health-care issues while honing presentation and media skills.
  • Emerged as an opinion leader on NATO enlargement and U.S.-EU trade and security cooperation.
U.S. Central Intelligence Agency Graduate Fellow, Directorate of Intelligence | McLean, VA | 1987 - 1989
Education
Ph.D. International Relations Columbia University New York City, New York | 1993
Master of Arts International Relations Columbia University New York City, New York | 1987
ITT International Fellow German Politics and Foreign Policy Ludwig-Maximilians-Universität Munich, Germany | 1985


Bachelor of Arts Journalism and International Relations University of Southern California Los Angeles, California | 1984
Additional Information
  • Journalism experience as an editor for East-West Network, reporter in the late-1980s for Business Week and the Los Angeles Times, and as a freelance contributor of hundreds of articles on art, politics, and policy to major publications through the present day.
  • Teaching experience at Missouri State University (Department of Defense and Strategic Studies)  and Butler University (Department of Political Science); courses on writing, foreign policy, international security, and European political systems.
  • Political-campaign experience (Quayle 2000) as Iowa Field Director and Regional Communications Director (1998-99).
  • Marketing communications experience as a contributor to Stamats Communications (1); created branding campaigns and recruitment materials for numerous private colleges and universities.
  • Current or previous not-for-profit board service with American Pianists Association, Certell Inc., Classical Music Indy, Frankfurter Forum (Germany), and Ruth Lilly Health Education Center.
This resume is created in 7 minutes.
Professional Summary
Enthusiastic, organized and compassionate team player, with proven ability to deliver superior physical therapy outcomes and individualized patient care. Dedicated to prevention and treatment of musculoskeletal, cardiopulmonary and neurological disorders. Excellent interpersonal and analytical skills.
Work History
PHYSICAL THERAPIST 09/2017 to Current Edgewater at Boca Pointe Boca Raton, FL
  • Evaluate and treat diverse population including inpatient, outpatient and home health orthopedic, cardiac and neurological caseload on 30 acre ACTS Retirement Life Community campus.
  • Educate and train OT/PT colleagues via weekly Skype inservices on standardized outcome measures to ensure optimal  documentation and reimbursement.
PHYSICAL THERAPIST/DIRECTOR 05/2007 to 09/2017 Boca Trauma and Rehab Boca Raton, FL
  • Directed and performed physical therapy services in outpatient clinic with emphasis on adult orthopedic and sport-specific injuries, shoulder and reverse shoulder replacements, rotator cuff pre-and post-operative joint surgeries, post-motor vehicle accidents, repetitive motion injuries, spine and extremity conditions.
  • Developed educational materials for patients and caregivers on shoulder conditions, injury prevention, and cutting edge treatment modalities.
  • Collaborated with community providers for continuity of care, including training undergraduate interns.
  • Increased weekly patient  volume through improved scheduling and rapid, accurate completion of documentation including standardized tests for spine and extremities. 
CORPORATE OFFICER 01/2001 to Current Beacon Consulting, Inc Boca Raton, FL
  • Maintained dual state PT licensure while founding project management firm.
PHYSICAL THERAPIST 12/1999 to 12/2000 The Arc of Palm Beach County West Palm Beach, FL
  • Evaluated adults with disabilities to ensure proper utilization of Palm Beach County's Palm Tran services.
  • Provided evaluation, treatment, and adaptive equipment for infants and toddlers with multiple disabilities.
SENIOR PHYSICAL THERAPIST 08/1996 to 02/1999 Advanced Rehab Systems, Inc. Palm Beach Gardens, FL
  • Start-up team member of new 120 bed subacute and long term care facility.
  • Evaluated and treated inpatient and outpatient adult orthopedic, neurologic, and cardiopulmonary caseload; supervised 8 PTAs and Aides.
  • Implemented Interdisciplinary In-Service Program, coordinated surgery observations for Rehabilitation department, and instructed team in Patient Outcomes Program.
  • Participated in multidisciplinary Wound Care Task Force and Managed Care meetings.
ADJUNCT FACULTY 07/1997 to 07/1998 South College West Palm Beach, FL
  • Kinesiology Assistant Laboratory Instructor
PHYSICAL THERAPIST 07/1996 Advanced Rehab Systems, Inc. Brookline, MA
  • Team member of 184 bed subacute and long term care facility.
  • Evaluation and treatment in inpatient subacute and long term care geriatric patients, with primary conditions of joint replacements, stroke, and wound care.
  • Conducted chart reviews as part of Quality Control team
  • Created weekly rounds for positioning, wound care, and injury prevention.
Education
Master of Science: Physical Therapy 1996 Boston University Boston, MA
Bachelor of Science: Health Studies 1993 Boston University Boston, MA
Affiliations & Accomplishments

APTA member, 1995-present  (Health Policy and Administration, Orthopedic, Sports Medicine sections) 

American Heart Association, CPR and AED certified through 2019

Site Supervisor and Clinical Instructor, Florida Atlantic University Exercise Science Program, 2007-2017

Achieved accreditation for first PTA program in Palm Beach County, South University, 1997 as Accreditation Consultant

Awarded Massachusetts and Florida PT licensure, 1996-present 

Palm Beach Ice Works/Skating Club of Florida, Senior Officer and Competition Chair

This resume is created in 7 minutes.
Career Overview

Dedicated Quality Control Specialist professional well-versed in developing long-lasting and productive relationships with bank customers. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.



Core Competencies
  • Suspicious Activity Report (SAR) training
  • Anti-Money Laundering training
  • Anti - Corruption training
  • Communication skills
  • Provide coaching and direction to new team members.
  • Financial analysis
  • Analytical skills
  • Strong documentation skills
  • Strong organizational skills
  • Prepare comprehensive reports of analysis and investigation.
Experience
WELLS FARGO BANK@ROBERT HALF Corporate Due Diligence Investigations June 2017 to Current Due Diligence Analyst
St Louis Park, MN
  • Conduct extensive due diligence investigations using public and private databases in accordance with Anti-Money Laundering (AML), BSA and other regulatory standards to assist the business units and prevent reputations and operational risks
  • Conduct extensive due diligence research in attempts to find derogatory information used to aid client's advisor decisions in initiating or closing business relationships
  • Identify and verify accurate risk rating for individual or non-individual accounts to highlight high risk jurisdictions, high risk business and Politically Exposed Person(PEPs), Relatives or Close Associate(RCAs)
  • Ensure all reports are comprehensive and suitable for use in the client on-boarding - decision making  
US BANK @Bartect March 2016 to June 2017 Mortgage Loan Review Specialist - Corporate Trust Services
St. Paul, Minnesota
  • Reviewed post closed mortgage loan documentation for compliance and accuracy
  • Reviewed loan files to ensure compliance with all states and federal lending regulations
  • Compared closed loan parameters to investor and portfolio product guidelines

UPS - UNITED PARCEL SERVICES November 2014 to March 2016 Sales Representative
Edina, Minnesota
  • Created new customer's accounts.
  • Built strong customer loyalty.
  • Achieved customer satisfaction rating of 98%.
UNITED STATE POSTAL SERVICES May 2014 to September 2014 Mail Processing Clerk
Jacksonville, Florida
  • Managed customer service and administrative task.
  • Computed all mailing costs.
  • Assisted with filing customer's claims for damages.
COMCAST March 2013 to May 2014 Sales Representative
Jacksonville, Florida
  • Established new customer's accounts.
  • Filled out major expense reports.
  • Updated database with customer and sales information.
CYPRESS VILLAGE March 2009 to February 2013 Diet Clerk
Jacksonville, Florida
  • Recorded daily financial reports.
  • Assisted with monthly inventory control.
  • Scheduled daily production activities.
Education
University of Minnesota 2017 Bachelor of Science: FINANCE Crookston, MN
This resume is created in 7 minutes.
Professional Summary
Successful in completing all tasks in a timely manner. Results-oriented with exceptional communication and strong background in customer service.
Skills
  • Creative problem solving
  • Fluent in Russian and Kazakh language
  • Detail-oriented
  • Results-oriented
  • Problem solving
  • Strong interpersonal skills

good at dancing

responsible

Work History
intern as a lawyer, 01/2016 to 03/2016
Baker & MCkenzie Almaty, Kazakhstan
  • Performed data analysis and provided recommendations to achieve 

waitress, 05/2015 to 08/2015
Assorti Restaraunt Karaganda, Kazakhstan

Education
Bachelor of Law : International law, 2016
Karaganda State University named after E.A. Buketov - Karaganda, Kazakhstan
This resume is created in 7 minutes.
Summary

Skilled in many areas including but limited to Entertainment, Sales, management, Corporate Partnerships, and Music. From Agency partnership acquisition to head of sales as well as a Music Manager bringing more than Ten years in the music industry. Including working with big name artists, production, artist promotion, Radio promotion, booking, placement, marketing, and sponsorship development. Strong expertise in production, sales, and many other areas. Digital media professional, talented at creating, producing and supervising a diverse range of network and independent productions. High understanding of marketing. Skilled in computers and office. Data Entry comes easily. Brings strong work ethic and leadership skills to creative environments. Skilled in Contracts, phone skills, computer skills, People skills and strong knowledge of music, film, and the entertainment business new and old.

Highlights
  • Expressive
  • Poised
  • Specialty in Music Management
  • Strong background in Sales
  • Organized
  • Strong attention to detail
  • Special events performances
  • Operations management
  • Skilled negotiator
  • Computer-savvy
  • Calm under pressureTV and radio background
  • Skilled in VR technology
  • Advanced Adobe Photoshop skills
  • Strong creative vision
  • Management skills
  • Film editing
  • Strong communication skillsTeam player
  • Scheduling
  • Creative
  • Focused
  • Natural leader
  • Adaptable
  • Marketing campaign management
  • Internet and E-mail Marketing 
  • Tactical planning
Experience
10/2015 to 11/2019
Senior Dir, Business Dev, Digital Marketing Dir Matthew Gavin Enterprises Los Angeles, CA

Coordinated company partnerships as well as coordinating events and production.

  • Formulated and deployed business transformation strategies to increase performance, profitability and business growth
  • Drove client satisfaction and improved support services to increase retention
02/2014 to 06/2019
Music Director/General Manager/Marketing Director The Sayers Club Los Angeles, CA
02/2014 to 10/2017
Corporate Partnership Manager/ Marketing Director Moxi5 Los Angeles, CA

Handled data entry for new prospective clients. Managed sponsorship partnerships for major events. Handled calls, meetings and outreach. In charge of managing current clients for future events. In charge of Marketing and events.

01/2009 to 06/2017
President High Notes Management Los Angeles, ca Managed artists careers. Daily involvement of singers and bands dealing with their production of music, songwriting, shows and development. Negotiated Artist Contracts, handled shows, and touring. 
03/2010 to 06/2015
Production Coordinator 1 Iota Los Angeles, CA

Worked in Production for Pepsi Smash, Last Call With Carson Daley, and The Jimmy Kimmel Live show. 

Education
2001
High School Diploma Valley Torah High School Studio City, CA, USA
This resume is created in 7 minutes.
Professional Summary
Writer with experience working in print journalism, corporate communications and marketing, seeks to expand professional writing and editing opportunities. Adept at juggling multiple tasks and working under pressure.
Skills
  • Writing for a variety of styles and readership
  • Researching and interviewing for articles and blogs
  • Creating newsletter content and design with Constant Contact


  • Following social media trends and composing content for clients for advocacy work
  • Multi-tasking organized leadership of volunteers
  • Strong verbal communication skills with media decision makers
Work History
Alumni Newsletter Editor, 09/2014 to Current
MONTESSORI RADMOOR SCHOOLOkemos, MI
  • Interviewing school's alumni students for the Alumni Newsletter, sent using Constant Contact.
  • Photographing and publicizing school events.
  • Networking with parents at annual dinners focusing on continuing Montessori education.
Media Marketing Communications Coordinator, 03/2018 to 04/2019
Lezotte Miller Public Relations Inc.Lansing, MI
  • Monitoring social media and online sources for industry trends to assist and publicize client efforts in varying subjects, from health care to association advocacy;
  • Creating online newsletters for clients through Constant Contact; 
  • Working with news editors to promote client content, arranging interviews with clients and news sources, encouraging opinion/editorial content by telephone and email;
  • Writing press releases and media advisories;
  • Composing social media content for Facebook and Twitter;
  • Assisting with training of student interns.
Instructional Assistant, 09/2009 to 04/2018
MONTESSORI RADMOOR SCHOOLOkemos, MI
  • Working in a Montessori preschool classroom of 26-28 students.
  • Assisting lead teacher with classroom correspondence by writing monthly blog posts.
  • Creating materials designed to retain students.
Copy Editor, 08/2016 to 12/2016
URBAN LOFTSkyforest, CA
  • Editing manuscripts for a publisher focusing on the expansion of the mission field, including The Economy of God: A Practical Commentary on Ephesians by Howard A. Snyder (2016).
Worship Coordinator, 01/2003 to 04/2010
UNIVERSITY CHRISTIAN CHURCHEast Lansing, MI
  • Creating PowerPoint accompaniment for weekly worship services and scheduling volunteers to serve, in addition to teaching elementary student Sunday School classes.
Communications Specialist, 03/2001 to 01/2004
GREAT LAKES CHRISTIAN COLLEGELansing, MI
  • Writing semi-annual editions of the college newsletter, The Key.
  • Developing a successful capital campaign - "Partnering to Change Lives" - that helped to fund the construction of the newest building on campus.
  • Scripting a fund-raising video focusing on student and staff accomplishment designed to communicate with alumni and drive the Development arm of the college toward growth.
Corporate Communications Specialist, 11/1996 to 08/2000
DELTA DENTAL PLAN OF MICHIGANOkemos, MI
  • Writing and creating communications pieces for sales purposes with the organization's marketing staff for their work within the benefits marketplace and outside independent agents.
  • Writing portions of the annual report and coordinating publication with designers and printers.
  • Hiring models and photographers for photo shoots.
  • Leading tours at the corporate location.
Editor, writer and photographer, 11/1994 to 11/1996
GRAND LEDGE INDEPENDENTGrand Ledge, MI
  • Editing and writing for a weekly independent community newspaper with a circulation of 13,000 homes.
  • Assigning stories to staff of three employees and laying out newspaper pages.
Education
Bachelor of Arts: English Literature and Communication, 1990
UNIVERSITY OF MICHIGAN - Ann Arbor, MI
Volunteer Leadership - Boy Scouts of America
Boy Scout Monster Merit Badge Blitz Coordinator, 2016 to current
TROOP 125 - Okemos, MI
  • Staging event with more than 100 scouts each year, scheduling merit badge counselors and organizing publicity.
  • Used Sign Up Genius for scout registration.
Troop Parent and Communication Coordinator, 2014 to current
TROOP 125 AND TROOP 164 - Okemos, MI
  • Securing parent involvement in this volunteer organization so that trips and camps have adequate preparation and adult supervision.
  • Responsible for submitting charter paperwork each year, which requires timely submission of applications and training certification and tracking of dues.
This resume is created in 7 minutes.
Professional Summary
To obtain a position in your organization that offers opportunity for career development and also allows me to utilize my existing skills and experience.
Skills

Excellent attention to detail

Highly dependable 

Fast learner

Ability to disassemble complex surgical instruments for cleaning and reassembling for sterilization

Good problem solving and decision making

Ensuring all instrument trays have met all sterilization parameters

 

Maintaining accurate records of sterilized items 

Knowledge of infection control principles and the sterilization process

Ability to work with delicate instruments and to operate large equipment

Tolerance to pre-enzymes, detergents, disinfectants and stain removers

Ability to communicate well with all user departments and work effectively as a team member

Work History
STERILIZATION TECHNICIAN, 01/17 to Current
KINGS COUNTY MEMORIAL HOSPITAL Montague, PE
  • Prepared, packaged and sterilized instrument trays in accordance with aseptic and sterile technique and CSA standards. 
  • Stock replacement for Impatient unit and Emergency room of the hospital. 
  • Worked independently to operate equipment in a safe manner.  Manually clean and reassemble equipment according to manufacturer's instructions and CSA standards. 
  • Conduct biological testing of the sterilizer. 
  • Keeping accurate records.
STERILIZATION TECHNICIAN, 12/2016 to 01/2018
QUEEN ELIZABETH HOSPITAL Charlottetown, PE
  • Working independently to operate equipment in a safe manner, such as high and low temperature sterilizers, instrument disinfectors, sonic washers.
  • Performing a series of detailed mechanical and technical duties related to decontamination, sterilization, reassembly and inspection.
  • Testing function of surgical instruments.
  • Assessing the print out from machines to ensure that all parameters have been met.
CORPORATE SUPPORT ANALYST, 03/2012 to 09/2014
CLEARWEST SOLUTIONS Calgary, AB
  • Liaising with Corporate clients.
  • Managing of corporate sales invoices, documents and files.
  • Organizing and distributing phones, accessories and modems.
  • Collecting and signing for deliveries from couriers.
  • Managing office supplies, scanning, faxing, printing, troubleshooting and contracts.
  • Continuously updating product knowledge.
  • Working efficiently with office software programs including spreadsheets, databases and word processing software.
SALES CONSULTANT, 03/2009 to 01/2012
TOM HARRIS Calgary, AB
  • Provided knowledge of product, service and promotional offerings.
  • Presented customized solutions to clients.
  • Consistently met and exceeded sales targets.
  • Ensured total customer satisfaction and loyalty of customers.
  • Consistently built a rapport and identified solutions to customer needs.
Education
Certificate: Medical Device Reprocessing Technician, 2017
Saskatchewan Polytechnic - Saskatchewan
High School Diploma: 2004
Montague Regional High School - MONTAGUE, DIPLOMA
Certifications
WHMIS Training
This resume is created in 7 minutes.
Summary
Objective: to acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company.
Skills


  • Marketing
  • Product Development
  • Training and development 
  • Resourcefulness

 

  • Computer Proficient
  • Creative Problem Solving
  • Client-focused 
  • Detail-oriented
Experience
Diesel Emissions Service Redding, CA Corporate Inventory Manager / Purchasing 06/2012 to Current

 

  • Monitor multiple databases to keep track of all company inventory.
  • Negotiate purchase prices with vendors.
  • Purchase inventory for stock. 
  • Quality control.
  • Develop part numbering system and interchanges.
  • Develop new part numbers, kits, and parts with cores.
  • Monitor shipping practices, and ensure timely delivery.
  • Check incoming invoices company wide for for pricing discrepancies and selling practices.
  • Post invoices to accounts payable. 
  • Provide customer service and assistance. 
  • Assist accounting department in various duties as required. 
  • Maintain and update multiple state level tax codes within billing system.
  • Build customer files.
  • Build account specific price matrix. 
  • Provide support to traveling sales team.
  • Provide onsite and remote software training.
  • Provide assistance to marketing team. 
  • Establish standard operating procedures. 


In my time with this company I have helped to develop and implement many different standard operating procedures and systems. Including branch to branch transfers, shipping and receiving, international shipping, product packaging, invoicing, labor operations, basic accounting functions, warehousing location management, sales promotions, marketing campaigns  and several software specific operations. I have been part of the software implementation and development team for the migration to a cloud based ERP. I have also collaborated with other team members and departments to help develop, market, and sell industry specific products. 

 

Peterson Tractor Company Redding, CA Parts Counter / Customer Service / Maintenance 04/2006 to 06/2012


  • Processed incoming stock. 
  • Managed warehouse space. 
  • Performed all shipping and receiving duties. 
  • Over the counter customer service. 
  • Telephone customer service. 
  • Fulfill parts orders. 
  • Identify parts for customers using multiple sources. 
  • Replicate, repair and build hydraulic hose assemblies. 
  • Forklift operation.
  • Equipment maintenance. 
  • Basic cleaning and organization.  
Education and Training
High School Diploma: General 1991 Central Valley High School, Shasta Lake, CA, USA
General / Business 1993 Shasta College, Redding, CA, United States
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Professional Summary
Extensive experience in customer related services. Strong discipline in a remote or work from home environment. Highly trained and experienced with handling confidential information, and situations. Advanced customer relations skills, working in a fast past, customer satisfaction driven environment; which includes training and supporting fellow workers.

Extensive experience in customer related services. Strong discipline in a remote or work from home environment. Highly trained and experienced with handling confidential information, and situations. Advanced customer relations skills, working in a fast past, customer satisfaction driven environment;  which includes training and supporting fellow workers. A dynamic communitor with great adaptive skills, and detail oriented .

Skills
Microsoft Word, Excel, and Outlook

Microsoft Word, Excel, and Outlook

  • Data management

Operated multiple GDS: Apollo, Sabre, Amadeus, Worldspan 

  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Process implementation
  • Client assessment and analysis
  • Risk management processes and analysis

Microsoft Word, Excel, and Outlook

  • Data management

Operated multiple GDS: Apollo, Sabre, Amadeus, Worldspan 

  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Process implementation
  • Client assessment and analysis
  • Risk management processes and analysis

Microsoft Word, Excel, and Outlook

  • Data management

Operated multiple GDS: Apollo, Sabre, Amadeus, Worldspan 

  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Process implementation
  • Client assessment and analysis

Microsoft Word, Excel, and Outlook

  • Data management

Operated multiple GDS: Apollo, Sabre, Amadeus, Worldspan 

  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Process implementation
  • Client assessment and analysis
  • Staff development

Microsoft Word, Excel, and Outlook

  • Data management

Operated multiple GDS: Apollo, Sabre, Amadeus, Worldspan 

  • Strong ability to provide quality customer service
  • Self-motivated, Adhere to work schedule, 
  • Strong verbal communication
  • Process and  implemention skills, able to conduct data search efficiently and effectively while
    working within specific time constraints
  • Client assessment and analysis
  • Ability to be adaptable and able to quickly adjust to change

Microsoft Word, Excel, and Outlook

  • Data management

Operated multiple GDS: Apollo, Sabre, Amadeus, Worldspan 

  • Strong ability to provide quality customer service
  • Self-motivated, Adhere to work schedule, 
  • Strong verbal communication
  • Process and  implemention skills, able to conduct data search efficiently and effectively while working within specific time constraints
  • Client assessment and analysis
  • Ability to be adaptable and able to quickly adjust to change

Microsoft Suite

  • Staff development
  • Process implementation
  • Conflict resolution
  • Powerful negotiator
  • Self-motivated
  • Team liaison

Operated multiple GDS: Apollo, Sabre, Amadeus, Worldspan 

  • Strong ability to provide quality customer service
  • Self-motivated, Adhere to work schedule, 
  • Strong verbal communication
  • Process and  implemention skills, able to conduct data search efficiently and effectively while working within specific time constraints
  • Client assessment and analysis
  • Ability to be adaptable and able to quickly adjust to change

Microsoft Suite

  • Staff development
  • Process implementation
  • Conflict resolution
  • Powerful negotiator
  • Self-motivated
  • Team liaison

Operated multiple GDS: Apollo, Sabre, Amadeus, Worldspan 

  • Strong ability to provide quality customer service
  • Self-motivated, Adhere to work schedule, 
  • Strong verbal communication
  • Process and  implemention skills, able to conduct data search efficiently and effectively while working within specific time constraints
  • Client assessment and analysis
  • Ability to be adaptable and able to quickly adjust to change

Microsoft Suite

  • Staff development
  • Process implementation
  • Conflict resolution
  • Powerful negotiator
  • Self-motivated
  • Team liaison

Operated multiple GDS: Apollo, Sabre, Amadeus, Worldspan 

  • Strong ability to provide quality customer service
  • Self-motivated, Adhere to work schedule, Ability to multitask and prioritize a changing workload
  • Strong verbal communication
  • Process and  implemention skills, able to conduct data search efficiently and effectively while working within specific time constraints
  • Strong organizational skills and attention to details,Client assessment and analysis
  • Ability to be adaptable and able to quickly adjust to change
Work History
American Express Global Business Travel Corporate Travel Counselor II//Phoenix, Arizona//January 2015 to January 2017
  • Domestic and International travel service company.
  • Handling domestic, and international business clients travel needs.
  • Duties included handling clients incoming calls in a remote call center setting.
  • Following travel polices, and procedures while maintaining client confidential information.
  • Ability to work in an environment which is fast moving, and customer satisfaction driven.
  • Skills to work with clients and venders, complete requested travel, are alter existing travel request.
  • Booking travel needs, are solving travel emergencies as they developed with skills to produce immediate results.
  • Ability to operate multiple travel related computer systems, tracking systems, and other related scrips and systems links related to the job.
  • Supervised and supported less experienced agents.
  • Provided excellent customer service and training for the new agent, which contributed to a successful transition.
  • Received multiple certificates for excellent customer service and support.
  • Earned strong reputation for providing excellent service for external and internal support.
American Express Global Business Travel Corporate Travel Counselor II//Phoenix, Arizona//January 2015 to January 2017
  • Domestic and International travel service company.
  • Handling domestic, and international business clients travel needs.
  • Duties included handling clients incoming calls in a remote call center setting.
  • Following travel polices, and procedures while maintaining client confidential information.
  • Ability to work in an environment which is fast moving, and customer satisfaction driven.
  • Skills to work with clients and venders, complete requested travel, are alter existing travel request.
  • Booking travel needs, are solving travel emergencies as they developed with skills to produce immediate results.
  • Ability to operate multiple travel related computer systems, tracking systems, and other related scrips and systems links related to the job.
  • Supervised and supported less experienced agents.
  • Provided excellent customer service and training for the new agent, which contributed to a successful transition.
  • Received multiple certificates for excellent customer service and support.
  • Earned strong reputation for providing excellent service for external and internal support.
American Express Global Business Travel Corporate Travel Counselor II//Phoenix, Arizona//August 1996 to June 2017
  • Handling incoming calls, domestic and International travel service request appropriately responding  and resolving customers inquires.
  • Expertly use the appropriate proprietary software , tools and systems to complete requested client travel needs, and completions of travel services.
  • Respond to client's travel request accurately, completely, and  with a strong understanding of client travel policy, and travel rules, DOT, TSA, passports, visa, and other required travel needs.  
  • Following travel polices, and procedures while maintaining client confidential information.
  • Ability to work in an environment which is fast moving, and customer satisfaction driven.
  • Worked with clients and vendors, performing follow-ups as needed ,  completing requested travel, are altering existing travel .
  • Booking travel needs, and solving travel emergencies as they developed with skills to produce immediate results . 
  • Proactively providing feedback to management when required to avoid future customer issues, with working knowledge and skills to anticipating potential issues, and the ability to resolve them.  
  • Supervised and supported  less experienced agents , help with reviewing team issues, and assisted with determining root causes of issues to offer alternative solutions, and to feedback.
  • Provided excellent customer service and training for the new agent, which contributed to a successful transition.
  • Received multiple certificates and rings of recognition  for excellent customer service and support.
  • Earned strong reputation for providing excellent customer service for external and internal support.
American Express Travel Corporate Travel Counselor II//Phoenix, Arizona//January 1999 to January 2015
  • Travel service center, Emergency after hour oriented company for domestic and international travel with a.
  • 24hour platform Worked in a remote office.
  • Handled clients after hours travel related emergency after hours calls.
  • Operated multiple GDS are Airline booking systems, along with company specific scripts and tracking systems.
  • Work with completing client travel needs, and coordinated client's needs with vendor's products and services.
Travel Counselor //January 1996 to January 1999
  • Working in a call center environment, my duties included processing and handling customer.
  • inbound calls for after hours, and emergency travel.
  • Initiate and assist with travel request.
  • Follow up and correct any travel related issues.
Education
B. S - Education Barber-Scotia College// Concord, North Carolina Education
B S - Education K-4 Barber-Scotia College//

Education

Bachelor of Science - Early Childhood Education K-4 Barber-Scotia College// //1977
Bachelor of Science - Early Childhood Education K-4 Barber-Scotia College//
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Professional Summary
Talented sales professional with over 5 years of experience in client relations and operational management. Extensive experience in leadership, problem resolution and sales strategies. Continually exceeds expectations by providing exceptional customer experience and works well with people at all levels of the organization, including stakeholders, customers and vendors.
Skills
  • Exceptional Sales Specialist
  • Financial Management
  • Financial Reporting & Analysis
  • MS Office Proficient
  • Complex Problem Solving
  • Superior Time Management
  • Operational Management
  • Client Relations
  • Outstanding Interpersonal skills
  • Project Management
  • Quick Learner
  • Excellent Presentation Skills
  • Excellent Verbal & Written Communication
  • Customer Service Expertise
Work History
Corporate Trainer/Operational Manager/Customer Service 01/2012 to Current
West End Restaurants North Nashville, TN
  • Conducting training programs for employees and working with management to schedule training programs for all staff.
  • Establishing balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction.
  • Overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all regulations.
  • Developing and maintaining long-term relationships with customers resulting in significant increase in repeat business.
  • Evaluating job performance of members of the management team and developing document job performances of all personnel.
  • Designing and recommending sales programs and setting short- and long-term sales strategies as well as evaluating and implementing appropriate new sales techniques to increase the company's sales volume.
  • Recommending product and service enhancements to improve customer satisfaction and sales potential and advising sales team regarding projects, tasks, and operations.
  • Examining financial data and using them to improve profitability by performing quality controls and monitoring production.
  • Improving the operational systems, processes and policies in support of organizations mission by reporting, information flow and management, business process and organizational planning.
  • Playing a significant role in long-term planning, including an initiative geared toward operational excellence including overseeing overall financial management, planning, systems and controls.
  • Overseeing quarterly assessments and forecasts of organization's financial performance against financial and operational goals, and creating an analytical framework for identifying and developing financial growth opportunities.
  • Monitoring cash flow as well as developing long-range forecasts as well as maintaining financial plans.
  • Greeting and acknowledging every customer, maintaining solid product knowledge and high quality customer service experience. 
  • Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage as well as coordinating shipping schedules and delivery of merchandise and services.
  • Receiving company recognition for exceeding sales expectations and consistency in providing outstanding service.
  • Consulting to meet the training demands of the company on a national level, which resulted in the opening of a successful new location in Palm Beach Gardens, FL.
Education
Bachelor of Science: Business Management Dec 2017 Western Governors University - Tennessee