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Professional Summary
Customer Support Representative with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
Skills
  • Customer interface expertise
  • Strong problem solving aptitude
  • Diverse PC knowledge
  • Proficient troubleshooter
  • Analytical and critical thinker
  • Data backup and recovery systems
  • Committed to maintaining data integrity
  • Strong client relations
Work History
Support Center/Helpdesk Representative, 05/2017 to 08/2017
 Quo Vadis Inc. – Matthews, NC
  • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking insightful questions and researching, analyzing and rectifying problems.
  • Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating with internal departments.
  • Maintained composure and patience in face of difficult customer.
  • Followed up with clients to ensure optimal customer satisfaction.
I.T Intern, 04/2016 to 07/2016
 Stanly Community College – Albemarle, NC
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Set up and configured hardware and software on company equipment.
  • Restored data, operating systems, files, documents and drivers.
Hardware/Software Proficiency
  • Cisco Routers and Switches
  • Windows Server 2008
  • WIndows Server 2012
  • Active Directory
  • DHCP
  • DNS
  • Dell SonicWALL
  • Datto SIRUS and ALTO
  • Netgear Routers and Switches
Education
Associate of Applied Science: Networking, 2016
 Stanly Community College - Albemarle, NC
  • Coursework in Information Technology and Computer Applications
This resume is created in 7 minutes.
Summary
Skilled professional passionate about building productive relationships with clients and team members. Driven to work cooperatively towards a common goal. Determined to expand leadership skills and gain knowledge of business processes. 
Education and Training
2019 Bachelor of Arts: Marketing
Saint Leo University | | Saint Leo, FL, United States
2015 Associate of Arts
Hillsborough Community College | | Tampa, FL, United States
Skills
  • Detail-oriented
  • Adaptability
  • Skilled multi-tasker
  • Quality leadership
  • Brand-building strategies
  • Project management
  • Press release development
  • Data collection processes
  • Social media digital marketing
  • Developing campaigns
  • Vendor relations
  • Deadline-driven
  • Brand development
  • Customer service-oriented
Experience
12/2018 - 06/2019 Marketing Intern Agency 52 | Saint Leo, FL
  • Developed a strategic branding campaign for clients; combining each individual's practice to form a new brand encompassing their areas of expertise
  • Engaged in client relationship and project management
  • Utilized secondary research to develop a survey in which primary data could be collected based on consumer's expectations of the therapy and counseling industry
  • Based on primary and secondary data, developed 3 personas that aligned best with client offerings
  • Applied research and data results to a comprehensive proposal addressing the launch of a new brand campaign, which included identity components; name, tagline and logo, development of Facebook advertising Campaign; including ad designs, strategic use of blogging and newsletter delivery, and recommended insight on the use of landing pages and Google Analytics
  • Developed creative writing and presentation skills
05/2016 - Current Team Manager Sparkling Window Cleaner, Inc. | Lutz, FL
  • Delegated on-site tasks to technicians
  • Supervised team to ensure productivity
  • Carried out training procedures for new hires
  • Provided consultation and estimates to clients
  • Scheduled and managed client appointments
  • Kept project teams on-task with proactive control of budgets, schedules and scopes
  • Established key issues in need of resolution and project performance metrics to set planning objectives
  • Produced status reports for customers and senior management
This resume is created in 7 minutes.
Professional Summary
  • Highly innovative software engineer. Focused and dedicated with a desire to gain a strong technical foundation. Seeking a Software Engineering position within a firm where success is paramount
  • Skilled at technical leadership and communication. Experienced in full project life cycle from initial conception to operation and maintenance
Skills
  • Project Planning
  • Software documentation
  • Client requirements
  • Testing and maintenance
  • Java/C/C#
  • JavaScript, CSS and HTML
  • PHP and SQL
  • PHP Laravel framework
  • Vue.js framework
  • IOS Development
  • Database design
  • Shell scripting
  • API design
  • Technical analysis
  • Linux and Unix
  • OOP design patterns
  • MVC design pattern
  • Network connectivity knowledge
  • Quick learner
  • Highly dependable
  • Excellent attention to detail
  • Innovative
  • Excellent diagnostic skills
  • Troubleshooting and debugging
  • Excellent problem-solving abilities
  • Excellent communication skills
Work History
Full Stack Developer 02/2020 to Current
 The Saudi Royal Court – Riyadh, Riyadh
  • Managed user authentication and authorization for servers and various environments.
  • Represented web team at meetings with executives and discussed project goals and milestones.
  • Tested websites and performed troubleshooting prior to deployment.
  • Implemented Google Campaigns and SEO for various types of websites.
  • Identified and eliminated performance bottlenecks by determining root causes and remediating problematic code.
Data Management Engineer 11/2019 to 01/2020
 Schlumberger – Dhahran, Ash'sharqiya
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
  • Coordinated with project management staff on database development timelines and project scope.
  • Developed full SRS documents
IOS Developer 09/2018 to 04/2019
 KFUPM - Software Engineering Senior Project – Dhahran, Eastern Province
  • Contributed in forming the idea and the concept of the project
  • Contributed in writing full SRS document specifically in Use-Case Diagram, Use-Case description, Sequence Diagrams, and Test cases
  • Contributed in writing full SDD document by doing the Package diagram, the Activity diagram to whole project, and White/Black testing
  • Contributed in iOS development as iOS developer
  • Used Firebase as a real-time database
Software Engineering Intern 10/2018 to 01/2019
 Baker Hughes, A GE Company Dhahran Base – Dhahran, Eastern Province
  • Contributed ideas during department meetings.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Developed an application to automate tasks, resulting in a rapid increase in work efficiency.
Software Engineering Intern 06/2018 to 08/2018
 Schlumberger DOSB – Dammam, Eastern Province
  • Designed and implemented a RESTful object oriented API that integrates several systems with one database.
  • Rebuilt a system with architectural, design and integration improvements.
  • Converted mockups into HTML, JavaScript, AJAX and JSON.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Consistently met deadlines and requirements for all production work orders.
Team Leader Of Engineering & Web Development Project 01/2018 to 03/2018
 Web Engineering & Development Course – Dhahran, Eastern Province
  • Coded website using HTML, PHP, JavaScript and CSS.
  • Drafted comprehensive reports to document bugs and design flaws.
  • Debugged and modified software components.
  • Wrote test cases so that the application could be tested in a legitimate environment.
  • Collaborated with team members to create applications system analysis based upon client requirements.
  • Performed all testing and troubleshooting methods and documented resolutions in the system.
Education
Bachelor of Science: Software Engineering King Fahd University Of Petroleum And Minerals - Dhahran, Saudi Arabia
  • Cumulative GPA: 3.007 out of 4
  • Major GPA: 3.2 out of 4
  • Third-class honour
  • Three academic performance distinction certificates
  • Technical electives: OOP Design Patterns, Data Mining Concepts & Techniques, and Programming Languages Concepts
High School Diploma 2014 As'sahafah high school - Riyadh
  • Graduated with 98% in percentile system
Language
  • Native speaker of Arabic
  • Fluent in English
This resume is created in 7 minutes.
Objective

Recent Mechanical Engineering graduate looking to obtain a full-time position that offers opportunities to learn from professionals, and work with engineers within the industry to enhance my skills and contribute to the company's overall success.

Education
Glendale Community College － Glendale, CA, United States Attended Fall 2011 through Spring 2015
2018 California State University, Northridge － Northridge, CA, United States Bachelor of Science Mechanical Engineering Attended Fall 2015 through December 2018
Projects
  • Developed completely autonomous process for cutting T-shirt template - created the path of cut for CO2 laser using excel to integrate polynomials
  • Optimized the weight of the wing for an RC plane, used FEA
  • Used Visual Basic to compute the area moment of inertia for a bone section of the inner and outer contours
  • SERL Mobile Ground Control Station (Design Lead) - responsible for designing and analyzing the mounting components for the interior walls and floors. Integrate with other sub-teams to design for proper workflow (work together with computer and software engineers)
Work Experience
Sales Associate, 05/2012 － 11/2018 Orchard Supply Hardware － La Crescenta-Montrose, CA
  • Work with management team to implement  proper division of responsibilities
  • Demonstrates advanced product knowledge in multiple departments (plumbing, electrical, hardware, paint, garden)
  • Train new sales associates
  • Employee of the Month - August 2013
Engineering Intern, 04/2019 － Current Grayson Power Plant, Glendale Water & Power － Glendale, CA
  • Observe and analyze power plant drawings
  • Work with engineering team on contracts
Technical Skills
  • Visual Basic
  • LabVIEW
  • PSPICE
  • Arduino Program
  • SolidWorks
  • MATLAB
  • Stress and strain analysis
  • Machine design
  • Technical writing
Interests
  • Team Sports - Basketball and Softball
  • Mud Run Events
  • Donate Life Run/Walk

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