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Qualified Customer Service/Office Assistant, who continually maintains a positive attitude while interacting with demanding clients. Highly organized and detail oriented, with more than 10 years experience supplying organized administrative support, with an excellent work ethic and takes on multiple projects at once.
Exceptional interpersonal skills, with the ability to work with a variety of people. Multi-tasking abilities, motivated to complete difficult tasks, team player, bi-lingual fluent in English and Spanish, confident to find solutions to customer issues, thrive in an environment with high performance standards. Ability to learn new processes quickly.
Balanced monthly general ledger accounts to accurately record cost and month end accruals.
Monitored payments due from clients and promptly contacted clients with past due payments.
Coded and entered invoices each day into the in-house accounting software.
Maintained integrity of general ledger, including the chart of accounts.
Reconciled vendor statements and handled payment complaints or discrepancies.
Managed payroll for an organization of 30 personnel.
Educated and advised employees on group health plans, voluntary benefits and retirement plans.
Oversaw daily office operations.
Organized all new hire, security and temporary paperwork.
Performed periodic budgeting/modeling to project monthly cash requirements.
Managed office supplies, vendors, organization and upkeep.
Created standard operating procedures.
Developed and maintained internal control and processes for payroll and accounting.
Coordinated, scheduled and arranged meetings and travel calendars.
Opened and properly distributed incoming mail.
Filed paperwork and organized computer-based information.
Compiled company information and related material and distributed it to clients.
Produced legal documents, including contracts for divorce cases.
Transcribed legal documents and phone conversations.
Scheduled and made appointments for various legal office locations.
Assisted attorneys in collecting information such as employment, medical and other records.
Maintained filing and
Origin agent (O/A) coordinator for companies such as Texas Instruments, Boeing, AT&T and Pacific Life.
Assisted in local, interstate and international coordinating which included scheduling, customer service, registering in STS or VANS, and producing move documents such as bills of lading, order forms, and Customs forms.
Coordinated, scheduled and arranged sales appointments.
Maintained physical and computer-based filing systems.
Designed and maintained company website.
Screened personal and
business calls and directed them to the appropriate party.