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Relevant Experience
Legal Assistant 08/2018 to Current Americans United For Life Washington, DC
  • Coordinated Government Affairs program, staying in consistent contact with dozens of  federal and state legislators
  • Successfully managed all social media channels including Facebook, Twitter and Instagram 
  • Led ongoing project of tracking all federal and state legislation affecting life issues and analyzed information to decide if group should take action
  • Wrote and distributed external news letter chronicling updates in relevant public policy  
  • Assisted in writing, editing and citation verification for briefs the organization filed in federal and state courts including the Supreme Court
Communications Fellow 01/2018 to 07/2018 National Republican Congressional Committee Washington, DC
  • Worked with Communication director to draft remarks, prepare principals and conduct research
  • Wrote numerous entries on for NRCC blog, edited speeches/talking points and wrote hundreds of "Letters to the Editor" for 56 competitive Congressional races 
  • Assisted Studio director with filming, lighting, editing and upkeep of NRCC media production studio
Communication Assistant 05/2017 to 01/2018 Clout Public Affairs Washington, DC
  • Produced research and content for multiple corporate clients who wished to impact public policy
  • Edited daily media reports which curated all media mentions and provided analysis on the coverage's significance  
Personal Staffer/Driver 03/2016 to 08/2016 John Brunner for Governor Missouri
  • Drove John Brunner, candidate for governor of Missouri, over 30,000 miles around the state 
  • Personal staffer and "body man" throughout campaign.  Prepared literature, introduced candidate at events and dealt with press 
  • Assisted in organizing and executing bus tour stops during final weeks of campaign.
Paid Intern 11/2015 to 03/2016 Heritage Action For America Washington, DC
  • Assisted in compiling the Heritage Action legislator scorecard, specially researching and helping to compile the defense component of the final product
  • Assisted in the planning and execution of multiple high profile events including the 2016 Conservative Policy Summit
  • Worked in differing customer service activities such as taking donations and communicating with credit processing agency's 
Press Intern 06/2015 to 11/2015 Office of Congressman Dave Brat Washington, DC
  • Worked directly with the director of communication to schedule and prepare for press events
  • Corresponded with many journalists and other media operatives to communicate the Congressman's message
  • Extensively prepared information packets for the Congressman and other high level staff before every media interaction 
D.C. State Vice Chairmen 04/2015 to 03/2016 Students for Rubio Washington, DC
  • Oversaw over five hundred students in the D.C. area and worked directly with all D.C. universities to establish and grow chapters while Interacting with high level players in top tier presidential campaign
  • Successfully led effort to grow the group by over 200% in two months 
Education
Master of Professional Studies : Legislative Affairs 2019 The George Washington University-Graduate School of Applied Politics Washington, DC, United States
Bachelor of Arts: Political Science and History The George Washington University Washington, DC, United States
This resume is created in 7 minutes.
Professional Summary

Highly motivated sales professional with experience in developing new business, improving customer retention rates and growing revenue. Self starting, organized, metrics driven and hardworking with efficiency. Passionate about travel and hospitality.

Work History
Personal Cruise Consultant, 06/2018 to Current Holland America - HA Group - Seattle, WA
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships
  • Asked open-ended questions to better ascertain client needs and determine best travel offerings
  • Supervised credit and debit payments while handling sensitive information with professionalism and discretion
  • Arranged travel accommodations for groups, couples, executives and special needs clients
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions
  • Continuously exceeded sales quotas and volumes
Reservations/Special Accounts, 03/2017 to 06/2018 Princess Cruises - HA Group - Seattle, WA
  • Effectively manage high-volume of inbound customer calls for international guests
  • Assist with vacation planning, book cruises and land tours, hotel and air
  • Make and confirm reservations, support and problem solve client issues
  • Resolve service, pricing and technical problems for guests
  • Assist direct consumers and Travel Agents with problems on reservations, provided post-sales support and worked across departments to provide seamless resolution
  • Act professionally and patiently when addressing negative customer feedback
  • Met or exceeded service and quality standards every review period
Sales Team Member, 04/2016 to 02/2017 Evergreen Tree Care - Spokane Valley, WA
  • Manage high outbound call volume with tact and professionalism
  • Responsible for maintaining leads
  • Schedule appointments efficiently
  • Manage call, lead and sales quotas
  • Work as a team to exceed quotas
  • Follow up with customers, provide excellent customer service
  • Resolve issues/customer service
  • Initiated operations improvements to improve overall call center productivity
  • Performed data entry in CRM to record call notes, suggestions and questions
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Met all customer call guidelines including service levels, handle time and productivity
Sales Counselor, 01/2015 to 03/2016 Hilton Worldwide - Las Vegas
  • High volume outbound calls sellng vacation packages
  • Negotiated prices, terms of sales and service agreements, closed the sale
  • Selected the correct products based on customer needs, product specifications and applicable regulations
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
Internet Sales, Consulting And Design, 08/1997 to 11/2014 Self - Las Vegas, NV
  • Acquired new and potential clients. Developed new business through networking and cold calls
  • Designed graphics for websites, logos and promotions
  • Brokered internet traffic trade deals
  • Built, implemented and updated effective SEO strategies
  • Monitored social media and online sources for industry trends
  • Organized client feedback and introduced streamlined process of replying to and rectifying complaints
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Customer Service Manager, 01/1992 to 08/1997 OfficeMax - Scottsdale, AZ
  • Maintained and managed all front end employees as well as team members on sales floor
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Recruited, hired and trained associates to develop a productive, efficient team with excellent product knowledge
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Completed daily paperwork and computer entry in timely manner
  • Responsible for cash in safe, register drawers for all cashiers, reviewed reports of cash and operations to effectively control store inventory
  • Resolved customer care issues
  • Cross trained in all department operations, sales, inventory, shipping and receiving
Education
Skills
  • Sales driven
  • Computer proficient across multiple platforms
  • Efficient and comfortable mastering new systems
  • Goal-oriented
  • Detail-oriented
  • Exceptional communication skills
  • Strong interpersonal skills
  • Exceptional time management skills
  • Strong Closer
This resume is created in 7 minutes.
Professional Summary

Highly organized and driven Moscow native, I moved to Los Angeles to follow my passion for music.
Resourceful, detail-oriented and committed, with great networking skills and 5+ years experience supporting executives in high paced creative environments, I am seeking to use and apply my strong work ethic and experience within the Music industry.

Skills
  • Fluent in Russian/English
  • MS Office (Word, Excel, PowerPoint, Outlook)
  • Mixcloud, Soundcloud, Bandsintown, Songkick, Ticketfly
  • Google Tools (Google Docs, Sheets, Slides)


  • Knowledge of Music Streaming platforms (Apple Music, Spotify, Pandora, Mixcloud, Soundcloud)
  • Database management, Invoice processing
  • Financial statements, Schedules, International visas for artists
  • Project planning
Work History
Managing Coordinator, 06/2017 to Current
Tiki Rocket Inc. (Allah-las/Reverberation Radio) Los Angeles, CA
  • Co-manage production of merchandise
  • Update social media channels
  • Create and upload playlists for Reverberation Radio with over 100k+ downloads per month
  • Coordinate DJ Nights and performances at LA venues and private events (Zebulon Cafe Concert, Little Beach House Malibu, Desert Nights at The Standard Hotel)
  • Advance shows, confirm guarantees
  • Research and secure endorsement opportunities (Marshall, Ortofon)
  • Curate the Film Night for Oh So Slow festival in Canggu, Bali
Booking Intern, 08/2017 to Current
Panache Rock Los Angeles, CA
  • Communicate with venue promoters to compile ticket grids for upcoming tours to share with marketing and management teams and labels
  • Update social media pages with relevant content
  • Perform back end website provisions including updating tours, news articles and artist biographies 
  • Conduct festival and venue research
Management Intern, 06/2017 to 09/2017
Monotone Inc Los Angeles, CA
  • Summarized licensing deals for songs synchronized to any visual platforms
  • Updated sales report for company's releases using SoundScan
  • Participated in company meetings with all managers
  • Read through and summarized sync and recording contracts for artists

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Artist Management Intern, 01/2017 to 07/2017
FUTURE/NOW Management Los Angeles, CA
  • Managed artists' calendars
  • Advanced shows (confirming guarantees, load-in, parking, buy-out/hospitality)
  • Prepared tour budgets (gas mileage, vehicle rental)
  • Handled all travel specifics (flights, accommodations, transportation to shows)
  • Handled marketing and advertising initiatives (print/web ads for national and local media sources)
  • Co-managed label services, including barcodes, distribution, advertising for specific label releases (Metropolitan Indian Records)
Artist Management Intern, 01/2017 to 05/2017
Red Light Management Los Angeles, CA
  • Maintained artists' calendars 
  • Co-managed artists' social media accounts with a total of 200K followers
  • Liaised with promoters across the US/Canada and Europe to ensure the smooth running of Facebook marketing campaigns in each territory
  • Coordinated national and international street team marketing campaigns
  • Researched travel and accommodation for Justin Townes Earle's 'Kids In The Streets' tour
  • Processed executive expenses and generated expense reports


Personal Assistant to owner, 02/2014 to 08/2016
Shaltai Editions Art Gallery & Shop Moscow, Russia
  • Liaised with personal concierge service (managed complex schedules, travel arrangements, obtained concert tickets etc.)
  • Coordinated specific projects and collaborations with cultural events and institutions (including Centre Pompidou, The Venice Art Biennale, Milan Expo 2016, COSMOSCOW Art Fair)
  • Organized in-store events (handled budgeting, booked photographers and DJ performances)
  • Was directly involved in the web site design and development process
  • Oversaw social media platforms
Personal Assistant to Executive Director, 01/2013 to 01/2014
PERI Foundation Moscow, Russia
  • Arranged travel, visas, accommodation
  • Managed art events and artist residencies supported by the foundation
  • Liaised with domestic and foreign press
  • Created and maintained comprehensive project documentation
Education
Certificate: Music Business UCLA Extension - Los Angeles
  • Artist Management, Music Publishing, Tour Management & Accounting, Marketing, A&R, Legal Aspects of the Music Business, Music Supervision, Audio Recording Theory
BA (Hons): Business Management Moscow University of Industry and Finance - Moscow, Russia
  • Coursework in Human Resource Management, Business Management, Finance and Accounting, Statistics
This resume is created in 7 minutes.
Summary
Dynamic insurance professional bringing 25+ years in the field of insurance with an emphasis on automobile claims.
Skills
GA, AZ, IN, LA, MS, OK, SC, TX Microsoft Office Suite, Excel, Outlook, ImageRight, Skype for Business
Experience
Auto & BI Claims Manager, 02/2007 to 02/2017 Access General Insurance Atlanta, GA
  • Managed team of 7 to 10 attorney represented Bodily Injury Claims Representatives.
  • Reported to C-Level Management.
  • Managed team with lowest average paid and highest productivity among four teams.
  • Ensured claims handled quickly and effectively according to company's Best Practices.
  • Implemented plans to increase productivity.
  • Lead and developed procedures for LIST Team.
  • Created team scorecards to measure individual results accordingly.
  • Selected to lead 'Chiropractic Only' injury claims with goal of reducing severity.
  • Promoted application of Comparative Negligence.
  • Oversaw and reviewed bodily injury evaluations, granted authority and assured time demands properly addressed.
  • Performed monthly quality file reviews.
  • Continuously tracked team performance.
  • Reported findings within team to senior management.
  • Proven ability to develop talent by championing individual strengths resulting in considerable number of team member promotions and advancement.
  • Identified opportunities for coaching to improve quality of claims handling and consistently sustained improvement from team members.
  • Classified performance issues while providing guidance and direction for positive outcome of claims.
  • Facilitated learning and development classes.
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  • Responsible for preparing timely and quality responses to Department of Insurance inquiries.


    Bodily Injury Claims Supervisor, 01/2002 to 01/2007
    01/2001 to 01/2007 Harford Omni Insurance Company Atlanta, GA
    Bodily Injury Claims Representative, 01/2001 to 01/2002
    P&C Claims Representative, 01/1999 to 01/2001 Superior Insurance Company Atlanta, GA
    P&C Claims Representative, 01/1992 to 01/1999 Atlanta Casualty Insurance Company Atlanta, GA
    Education and Training
    1984 Fairmont State University
    Skills
    attorney, C, coaching, SC, direction, senior management, Insurance, Excel, Microsoft Office Suite, Outlook, quality