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Infrastructure Architect/Engineering

I am technologist and driven, innovative engineer with extensive years in the Information Technology Industry. Experienced with large domestic/international data centers with hands on technical roles. Develop cost-effective, multi-tiered enterprise solutions across various industries. Successfully deliver large-scale complex projects for dedicated and multi-tenant commercial/federal customers. Developed solutions/proposals that make good financial sense which benefit the success of the company. Accomplished in managing relationships, internal support, implementation, development, and product teams, external customers, vendors and strategic partners.

✷ Data Center Consolidations, Relocations & Build out ✷ Vendor Management

✷ Cloud Computing ✷ Vulnerability Management

✷ Infrastructure Technology Architecture & Integration ✷ Asset Management

✷ Team Leadership & Mentoring ✷ Lifecycle Management

✷ Evaluate & Recommended Emerging Technologies ✷ Performance Management

Technical Skills

Platform: Windows Server, Windows Hyper-V Server, Vmware ESXi, Linux

Network/Storage Protocols: Ethernet, TCP/IP, DNS, SMTP, LDAP, SSH, FC, ISCSI, CIFS, NFS

Server Hardware: HP BladeSystem c700, Cisco UCS B-Series, HP and Dell Servers

SAN/Fabric Hardware: HPE 3PAR StoreServ, Netapp FAS Hybrid Flash Arrays,

Netapp E-Series, Netapp AFF A-Series,

Brocade DCX-8510, Cisco MDS

Applications: Active Directory, Windows Clustering, Exchange,

Citrix Web interface, Citrix AAG.

Senior Infrastructure Cloud Engineer Sep 2017 - Current
IBM Dallas, TX

Mission-critical enterprise environment, providing architecture/engineering standards and designs for enterprise switches, storage arrays at multiple data centers. Key technical advisor and SME supporting federal/commercial customers.

  • Maintained 40 petabytes comprising of commercial and federal data.
  • 8 US and 5 international data centers.
  • Maintain storage and switches for multi-tenant cloud and manage hosting environments.
  • Evaluated environment for EOL hardware and designed strategy to reduce storage footprint from 100+ to 40 arrays.
  • Assisted reducing budget from 10 million to 6 million by designing, upgrading, and deploying new hardware.
  • Executed upgrades for existing netapp, 3par and brocade switches following best practices while maintaining compliance requirements.
  • Developed secure config baseline based on best practices for storage arrays and fabric switches.
  • Assisted in identifying and addressing security vulnerabilities for storage and fabric switches.
  • Maintain compliance for FISMA High, FedRAMP, NIST 800/53, SOC, HIPPA, and PCI utilizing Nessus/Qualys scanning solutions.
  • Maintaining code revision across fabric switches and storage arrays.
Infrastructure Architect/Engineer | Storage & Virtualization Mar 2015 - Sep 2017
Verizon Enterprise Solutions Dallas, TX

Lead desgin, implementation, and escalation support of enterprise storage systems for federal and commercial client accounts. Collaborated with a virtualization team assisting in desgin and implementation of VMware and compute solutions. Engaged network of internal stakeholders, system engineers, and product engineers to maintain the performance and reliability of dedicated and multi-tenant customers.

  • 8 US and 5 international data centers consisting of 2 NAP data center, I NCR datacenter.
  • Environment comprised of +1200 Switches, +200 storage arrays, +3000 ESXi hosts, 40 centers at multiple legacy Tier III and IV data centers.
  • Designed strategy to migrate from EOL 3Par's to new 3Par 8000 series arrays.
  • Designed, documented and implemented brocade switches consisting of 20 DCX8510 series.
  • Designed, documented and implemented BNA to maintain fabric DCX switches in all locations.
  • Assisted in designing and deploying ESeries for lower tier storage to accommodate backups and non critical workloads.
  • Assisted VMware engineers with cloud platform solutions, strategies to integrate virtual compute into new cloud product features.
  • Assisted VMware engineers with standards for virtual compute for cloud and managed hosting environments.
  • Designed and Implemented procedures to migrate data from old netapp FAS arrays to new FAS arrays.
  • Executed storage infrastructure auditing to identify security vulnerability and improved compliance initiatives that reduced or mitigated noncompliance penalties
  • Assisted Federal clients with storage standards to meet FISMA/FEDRAM/NIST compliance.
  • Experience leading all stages of solution efforts, including assisting with business requirements, project design, architecture, testing and long-term management/support.
Lead Storage Engineer Mar 2012 - Mar 2015
Verizon Dallas, TX

Maintain global business for storage, servers and virtualization within domestic and international data centers. Collaborated with network, compute, storage, service managers, and project managers to deploy and upgrade various cloud and manage customers.

● Collaborated with operations in pre- and post-sale initiatives for leading project deliverables and proof of concepts that assisted in closing new deals and advancing sales opportunities.

● Provided standards for capacity management, and performance management that improved business response time and cut cost of unused resources.

● Analyzed the storage/compute environments and make recommendations to processes, better streamline deployments, and simplify administration.

● Assisted in maintaining physical and virtual environments to ensure availability and compliance.

● Lead the development of long-term vision, strategy, and technology road map for storage across the organization in conjunction with company products and budget.

● Upgrade initiatives, executed broad array of planning and pre-checks, ensuing success for 3par and netapp arrays across major data centers for multi-tenant compliance.

Senior Storage Engineer Mar 2011 - Mar 2012
Terremark Dallas, TX
  • Mentor and lead various mid/junior level engineers for various products and technologies.
  • Designed and implemented /6000 series of new/expansion of cloud militant commercial/federal environment.

● Deployed and upgraded over 30 3par's across all major data centers for multi-tenant environments.

● Deployed and upgraded over 80 Netapp arrays across all major data centers for federal and commercial customers.

  • Designed and implemented Netapp arrays for new or expansion of managed hosted commercial/federal environment.
  • Designed and implemented 10G/HA architecture utilizing NFS/ISCSI.
  • Responsible for performance/capacity management within the cloud environment consisting over 8 Petabyte.
  • Designed and implemented /6000 for new or expansion of shared NAS environment for cloud secondary services.
  • FAS 3000
  • Deployments are serviced with 10G/HA architecture utilizing NFS, CIFS and ISCSI.
  • Responsible for performance/capacity/with the SNAS environment consisting of 2 Petabyte.
  • Designed and implemented /6000 for new/expansion storage disk base around backup solutions.
  • FAS 3000
  • Designed and implemented /6000 to accommodate new or expansion of VDR/SRO environment.
  • FAS 3000
  • Designed and implemented 3Par T series array of new or expansion of militant Shared SAN environment.
  • Responsible for over 100 fabric switches in 8 locations.
    Designed standards for thin provisioning, replication and storage policies within the environments.
  • Assist with performance/capacity/Tier4 escalations for SSAN environment totaling less than 1 Petabyte.
Lead Systems Engineer / Storage Engineer May 2005 - May 2011
Crossmark Plano, TX

Excelled in a fast paced mission-critical enterprise environment, providing production desgin, implementation and support for HP servers, HP blades, storage, and fabric switches at multiple sites storing circtial systems for clients and employees Engaged in major projects to deploy new services and upgrade existing solutions. Lead a team of 2 senior, 1 mid, and 2 junior engineers.

  • Designed and implemented stragey for migrating systems from HP to 3PAR T series storage arrays consisting over 200T.
  • Designed and executed migration plan for 40,000 mailboxes to exchange 2010 leverageing CAS/HUB and DAG functionality.
  • Designed, implemented and maintain HP C-class with flex 10 switches and Brocade fiber switches consisting of BL465 servers.
    Designed, implemented, and maintain Ironmail processing 18 million messages a year.
  • Designed, and maintain Trend Scanmail, Officescan, server and portal protect.
  • Designed, implemented, and maintain Windows clusters for SQL.
  • Designed, implemented standards and maintain AD/DNS services for multiple environments.
  • Designed, implemented, and maintain Citirx Presentation Server 4.5, Citrix advanced access gateway, web interface and E2000 appliances.
  • Implemented and maintained various VMware hosts and guests
  • Interacted with various vendors, for solutions to better streamline our work load and be competitive in the industry.

NetApp Certified Implementation Engineer - SAN Specialist, ONTAP
NetApp Certified Data Administrator, ONTAP

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Dynamic, Lean Six Sigma, Industrial Engineer who provides strategic leadership and fosters collaboration among an organization. Creates and executes operational standards to ensure consistency and efficiency. Creates and maintains cooperative working relationships with key partners within and outside of company. Self-starting and independent, but also works well collaboratively in a team. Adaptable to change and works well under pressure, manages competing demands, and meets tight deadlines with strong follow through. Fluent in English, French, and Arabic. Willing to relocate and travel up to 100%.

  • Project Management
  • Process Improvement
  • Reliability Centered Maintenance
  • Data Analysis
  • TensorFlow machine learning
  • Python / Go
  • Preventative Maintenance
  • Lean Manufacturing
  • Root Cause Analysis
  • Risk assessment
Professional Experience
Schlumberger Shreveport, LA Reliability Manager 08/2018 to Current

Identify new opportunities and develop business cases for projects pertaining to rework/reuse of parts, service level kits and equipment design improvements. Reduce costs of service delivery. Implement and drive CI efforts to improve asset TAT. Develop continuous improvement culture, initiatives, and improvement plans.

Key Competencies: Maintenance Process Improvement, Leadership, Key Performance Indicators, Root Cause Analysis,Data Analysis, TensorFlow machine learning, Python / Go

Reduced Failure rate by 12% in 4 months:

  • Developed work plan to remediate root cause issues
  • Developed Machine Learning Algorithms for failure prediction
  • Improved shop and test pit process by using process improvement techniques as: Value Stream Mapping, kaizen events, process mapping and process capability metrics which resulted in increase of first pass yield and decrease in TAT
  • Implemented live Key Performance Indicators for shop team to drive accountability
Schlumberger Saudi Arabia, Damman Reliability Manager 03/2015 to 08/2018

Initiated and implemented multiple projects aiming to reduce equipment total cost of ownership. Led team of Engineers and technicians to investigate equipment failures and to perform Quality assurance checks before dispatching equipments to field.

Key Competencies: Continuous Improvement, Process Improvement, Reliability Centered Maintenance, Defect Elimination, Leadership

Decreased Cost of Service Delivery by 22%

  • Analyzed current pump parts and failure rates and implemented more reliable parts
  • Initiated new test pit to test all equipment before dispatching to field
  • Formalized condition-based maintenance to reduce cost of maintenance and increase uptime of each equipment

Key Competencies: Process Improvement, Continuous Improvement, Key Performance Indicators

Lessened turnaround time by 40%

  • Evaluated shop processes and changed those that were holding up repairs
  • Produced multiple improvement projects to increase productivity
  • Designed Shop Key Performance Indicators oriented to mechanics, electronic technicians, and engineers to enforce productivity

Key Competencies: Failure Analysis, Process Improvement, Collaboration, Cross-Functional Team Leadership, Risk Assessment

Curbed failure rate by 10%

  • Collaborated with multiple teams to investigate failures
  • Discussed Remedial Work Plans with production, maintenance, quality, and operations teams
  • Conducted weekly follow-up meetings with technical team

Key Competencies: Project Management, Leadership, Process Improvement, Continuous Improvement, Communication

Participated in creating of new Center of Reliability and Efficiency

  • Introduced Center of Reliability and Efficiency failure tracking and investigation process
  • Devised Center of Reliability and Efficiency Maintenance needs
  • Assembled all maintenance and technicians/engineers from multiple bases into single location
Schlumberger United Arab Emirates, Abu Dhabi Maintenance Engineer 01/2013 to 03/2015

Developed maintenance procedures and ensure implementation. Carried out inspections of job integrity. Allocated resources for all repairs and preventative maintenance. Controlled inventory spending to meet materials and services cost targets.

Key Competencies: Continuous Improvement, Cross-Functional Leadership, Communication, Process Improvement

reduced turnaround time by 18%

  • Supervised mechanic and electronic technicians on day to day activity
  • Formalized minimum and maximum and order point for each part
  • Actualized multiple continuous improvement projects
Schlumberger Saudi Arabia, Al Khobar Maintenance Engineer 11/2009 to 01/2013
  • Designed processes to comply with government regulations and internal company policies
  • Led team of 12 technicians in diagnosis, evaluation, and repair of oil field equipment
  • Controlled spare part distribution and prioritize importance of repairs.
Schlumberger Egypt-Sudan, Cairo Field Engineer Trainee 10/2007 to 11/2009
  • Prepared multiple End of Well Reports for major clients
  • Operated all Cementing pumps types available in Egypt

Key Competencies: Leadership, Management

Obtained leadership position after only 1 year

  • Prepared client reports
  • Managed team of 10 supervisors and 36 operators
  • Coordinated fleet of 86 pieces of equipment
Engineering degree : Industrial Engineering 2007 National School of Engineers of Tunis, Tunis, Tunisia
Professional Development
  • Exploration and Production - Oil Field, NExt, Kuala Lumpur, Malaysia
  • Continuous Improvement Advanced Practitioner, Lean Six Sigma, Schlumberger, Houston, TX
  • Project Management, NExt, Kuala Lumpur, Malaysia
  • Managing and Leading People, Schlumberger, Paris, France
  • Balance Sheet Management and Key Performance Indicators - Finance, Schlumberger, Paris, France
  • Root Cause Analysis Train the Trainer - Reliability, Schlumberger, Saudi Arabia
  • Fluent reading/writing English.
  • Fluent reading/writing French.
  • Fluent reading/writing Arabic.
Additional Information
  • Nationality : Tunisian
  • Current residency : United States
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Professional Summary

Motivated hard worker with 9+ years of military experience as an Aircraft Metals Technologist, over 6 years experience as a direct supervisor. Excellent at multi-tasking and working under pressure, maintained "secret" security clearance. Positive team player who follows directions, but can also take initiative and complete tasks in a timely and efficient manner. Experience with documenting and producing employee evaluations, as well as maintaining accurate records management.


  • Professional
  • Dependable
  • Team leadership
  • Basic life support and limb-saving techniques

  • Strong verbal communication
  • Project management
  • Conflict resolution
  • Risk management processes and analysis
Work History
08/2017 to Current
Aircraft Metals Technician United States Air Force Reserve Barksdale AFB, Louisiana
01/2009 to 01/2017
Aircraft Metals Technician United States Air Force Barksdale AFB, Louisiana

Designed and fabricated precision parts, cutting tools, fixtures and jigs to facilitate imperative daily metal working operations. Performed heat treating procedures to obtain the correct hardness, softness or brittleness of a material.
Oversaw and conducted welding operations using Gas Metal Arc Welding (GMAW), Gas Tungsten Arc Welding (GTAW), and Shielded Metal Arc Welding (SMAW) on various Aerospace ground equipment as well as vital aircraft parts.

Associate Of Arts Lone Star College - Montgomery - Conroe, TX

Airman Leadership School - Barksdale AFB, Louisiana
Airman Leadership School is a program the Air force designed to develop Airman into effective supervisors. 
High School Diploma
Conroe High School - Conroe, TX
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Professional Summary

Motivated, deadline-driven analyst who completes activities with accuracy and speed; solid experience managing all levels of large scale projects, including budgeting and administration.  Excellent at juggling multiple tasks and working under pressure.

  • Adept with Microsoft Word, Outlook, and Excel
  • Team leadership
  • Shipping procedures
  • Project management
  • Process implementation
  • Self-motivated
  • Time management
  • Familiar with various medical terms and procedures.
  • Budget and finance
  • Strong verbal communication
  • Conflict resolution
  • Staff development
  • Extremely organized
  • Information gathering
Work History
Express Jet Airlines, XJT Technical Records Analyst II | Atlanta, GA | April 2016 - Current
  • Investigates inconsistencies and routinely updates record keeping system for the organization to ensure compliance.
  • Mentors numerous staff in areas of document filing and data entry processes.
  • Scrutinize commission regulations (EC , Airworthy Directives  and Service Bulletins) for correct sign-offs, applicable component transactions , access compliance and rests in Trax system for accuracy.
  • Analyze and approve maintenance work programs and packages.
  • File all maintenance documents in appropriate files for retention as required per SP 656.
Express Jet Airlines, XJT Aircraft Maintenance/Lead Receiving Analyst | Atlanta, GA | January 2011 - January 2016
  • Created and implemented an efficient and effective training program for new receiving analysts through coordination with at least one other department.
  • Worked directly with various divisions to rectify discrepancies related to documentation, cost effectiveness (repair vs scrap), and vendor selection as needed.
  • Handled inventory management of Atlanta Headquarters Hold Location to verify part availability and provide to designated areas upon problem resolution. 
Express Jet Airlines, XJT Receiving Analyst | Atlanta, GA | January 2009 - January 2011
  • Regularly communicated with parts inspectors to produce precise documentation and compliance adherence of equipment specifications per FAA guidelines upon receipt of aircraft parts.
  • Supervised important merchandise and ensured that the proper departments received inventory for their intended purposes.  
  • Responsible for strategic organization of departmental documents, which includes both purchase and repair orders.
Diploma Dental Assistant Advanced Career Training Morrow, GA
  • Hazmat
  • HIPAA and CPR
  • Forklift
  • SIDA access and vehicle operator certified