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Responsible and hardworking operator / or general assistant who can collaborate with a team and produce quality work on tight deadlines. Machine Operator / or general assistant with positive attitude and a commitment to safety, quality, customer service and lean manufacturing.

Excellent Multi-tasker
Self motived
Reliable team worker
Reliable and puntual

Knowledge in Excel and Power Point

04/2019 to Current
Builder Trainer Boston Scientific Dorado Dorado, Dorado
  • Lot.prep of CRM and NMD
  • Sterilization
  • CRM at 600 level
  • NMD shrimp wrap
  • Dispositioner
  • Line Coordinator support
11/2014 to 09/2016
Operator / and machine operator Panamerican Properties Vega Alta, Puerto Rico Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Adjusted machine feed and speed if machine malfunctioned. Changed equipment over to new product. Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
05/2006 to 11/2012
general assistant Holsum PR Toa Baja, Puerto Rico Changed equipment over to new product. Cleaning all areas. Verify the quality of the product.
Education and Training
Massage therapist Insituto de banca Manati, Puerto Rico Licensed Massage therapist
High School Diploma: Marketing Maestro Ladislao Vega Alta, Puerto Rico
This resume is created in 7 minutes.
Professional Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
  • Customer relations
  • Complex problem solving
  • Customer needs assessment
  • Detail-oriented
  • Exceptional time management skills
  • Strong interpersonal skills
  • Cash handling and management
  • Customer-oriented
  • Inventory control
  • Talented multi-tasker
  • Complex problem solving
  • Positive and friendly
  • Excellent work ethic
  • People-oriented
Work History
Lieutenant-Volunteer Coordinator/Supervisor of Recreation, 09/2015 to 09/2016
State of Colorado/Department of Corrections Buena Vista, CO
  • Tier 2 Supervisor with scheduling of 13 Staff and 82 volunteers.
  • Project leader in a specified area of the volunteer system that assures compliance of rules, laws, regulations and procedures for the Faith and Citizen Programs system that encompasses personnel ranging from Facility Volunteer Coordinators, Chaplains, Volunteers, Program Providers, Mentors, Interns and Staff.
  • Plan, organize, schedule and implement over 200 programs along with monthly, re-entry and holiday special events.
  • Responsible for budgets and expenses for 3 departments including the Employee Council. 
  • Provide essential consultation and direction to Staff and Administration on procedures related to the scope of recreation programs.
  • American Safety and Health Institute CPR, First Aid, ADE, basic and advance life. support certified.​
Case Manager I, 09/2014 to 09/2015
State of Colorado/Department of Corrections Buena Vista, CO
  • Served as a Case Manager Coach and carried a caseload of 100 inmates.
  • Investigate and respond to questions relating to re-entry opportunities and programs for success in society outside the fence.
  • Plan, develop and coordinate re-entry programs and objectives for release or parole date.
State Teacher I, 10/2009 to 09/2014
State of Colorado/Department of Corrections Pueblo, Co
  • As a State Teacher I, my responsibility included subjects GED, Sports Officiating, Public Speaking and Personal Finance at the Century High School level through.  
  • On the college level through Pueblo Community College/Colorado Community College System I served as a Career and Technology Education instructor for the following classes Principles of Marketing, Advertising, Sales, Management, Customer Service, Accounting, Construction Technology, Industrial Technology, Assisting Renewable Energy and General Business. 
  • Certified instructor with the National Center for Construction Education and Research
  • College Guidance Counselor for career and educational programs outside the fence. Teaching offenders budget, resume, cover letter, college application and interviewing classes. Setting up companies to come inside the fence for mock interviewing.
  • ACT testing proctor
Builder and Architect Representative, 04/2007 to 03/2009
Jeld-Wen, Inc. Klamath Falls, OR
  • Sales reports weekly, monthly and quarterly
  • Install training for windows and doors
  • Design Structure walls for windows
Sales Representative, 08/2005 to 03/2007
Milliken Millworks Sterling Heights, MI
  • Sales and training carpenters on trim and stair projects
  • Structural & stair training 
  • Presentations to architects on trim and stair products
Sales Representative, 03/2002 to 08/2005
Stock Building Supply Howell, MI
  • Estimating blueprints for lumber, trim, doors, and windows
  • Structural & stair training
  • Lumber, windows and trim sales
Owner, 03/2002 to 10/2004
Tri Cor Homes Brighton, MI
  • Designed and built homes 
  • General Contractor 
Management, 09/1999 to 03/2002
Lauren Windows Wixom, MI
  • Sales and Collection Manager
  • Promoting the Edgetech Technology 
  • Training for new employees


Vice President of Sales and Marketing, Corporate Trainer, Branch Manager, 08/1983 to 09/1999
Trek Division of Letts Industries Detroit, MI
  • Branch Manager of the Detroit distribution branch that included budgets, expenses, sales, forecasting, inventory control, customer service, purchasing and distribution of the product lines for Trek in the construction machinery market.
  • Created and implemented the Corporate Trainer job when Letts Industries changed from system 38 to an AS400 main frame. I was the project manager on selecting and implementing the JD Edwards Manufacturing/Distribution software system for our 2 manufacturing sites and 13 distribution warehouses in North America. This included forecasting, order entry, purchasing, inventory control, and manufacturing. These included Focus Forecasting, Real Time Inventory/Purchasing (including safety stock and replenishment automatically) and Just In Time Manufacturing/Distribution for the automotive market.
  • Vice-President of Sales and Marketing for all the import and export markets for Trek Division of Letts Industries.
  • Operated a division as OEM for John Deere Construction Equipment through the round table group. Project Manager for purchasing, logistics and inventory contol at the dealer level.
  • Responsibility for 10-50 million dollar budget during my tenure at Trek, Division of Letts Industries.
  • Tier 2 Supervisor with responsibility of 15 direct employees and over 100 indirect employees.  
Bachelor of Science: Business Administration , Marketing, Accounting, 1983
Central Michigan University - Mount Pleasant, MI
  • Major - Business Administration
  • Minors - Marketing and Accounting 
Associate of Arts: General Studies, 1980
Muskegon Community College - Muskegon, MI

Arizona Department of Education Certificate

  • Provisional Career and Technical Education - Industrial and Emerging Technologies
  • Provisional Career and Technical Education - Education and Training
  • Provisional Career and Technical Education - Business and Marketing

Colorado Community College System Certificate

  • Career and Technical Education - Business Technology Postsecondary
  • Career and Technical Education - Architectural Technician Postsecondary
  • Completed EDU 250 & 260 at Pueblo Community College
This resume is created in 7 minutes.
Enthusiastic, bilingual Exercise Science Graduate. Driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners.
Bachelor of Science, Exercise Science 2016 University of Central Missouri Warrensburg, Missouri

Courses included:

  • 4340 Adapted P.E.
  • 4860 Fitness Programming & Implementation
  • 4870 Clinical Exercise Physiology
  • 4850 Assessment and Evaluation
  • 2900 Essentials of Personal Training
  • 2850 Exercise physiology for non-P.E. Major
Associate of Science Baker University Baldwin City, Kansas
  • Attended 2011-2012
General Maple Woods Community College Kansas City, Missouri
  • 2012 Spring semester
Intern Feb 2016 to Apr 2016
World Gym Kansas City, Missouri
  • Helped members choose/perform proper exercises and build workout plans
  • Read/discuss training methods.
  • Greeted members
  • Helped maintain a clean environment
Builder Jul 2013 to Current
Profile Cabinet and Design Kansas City, Missouri
  • Build custom cabinets using blueprints
  • Review and analyze blueprints for errors prior to construction
  • Constructively work as a team to resolve blueprint errors
  • Keep work space organized
  • Manage construction of multiple projects according to a strict deadline.
  • Fluent in English and Portuguese. I can adapt to Spanish if there is a need for it.
This resume is created in 7 minutes.
Professional Summary
Customer service professional with over 15 years retail experience in a fast-paced, team-based environment.  Skilled in training staff and establishing rapport with clients.  
  • Strong client relations
  • Exceptional communication skills
  • Excellent attention to detail 
  • Strong interpersonal skills
  • MS Windows proficient
  • POS systems expert
  • Proficient in cash management
  • Excellent work ethic
Work History
Customer Service Call Center, 03/2016 to Current
Atento Caguas, Puerto Rico
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues.
  • Managed high call volume with tact and professionalism.
  • Gathered and verified all required customer information for tracking purposes.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Mastery of customer service management systems and databases.

Bear Builder, 03/2013 to Current
Build-A-Bear Plaza Las Americas; San Juan, Puerto Rico
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Operated a POS system to itemize and complete customer purchases.

Hosstess/Cashier, Marriott Condado, Puerto Rico
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Delivered quality service by providing a warm and welcoming environment.
  • Consistently provided professional, friendly and engaging service.
  • Provided friendly and attentive service and exceptional hospitality.
  • Greeted and welcomed all hotel guests with a smile.
  • Assigned customers to tables suitable for their needs and according to rotation.
126 credits earned: Telecommunications, Sagrado Corazon - Santurce, Puerto Rico
High School Diploma: Antillies High School - Ft. Buchanan, Puerto Rico