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Professional Summary

Client-focused experience in facilitating connections and expanding profit channels. Compelling professional with knowledge in cultivating network relationships, sales, marketing and public relations strategies.

Skills
  • Excellent communication skills
  • Knowledge of Microsoft Office
  • TSD and Wheels Car Rental System
  • Working for Multi-Cultural clients and team
  • Organizing and managing operations
  • Decision Making
  • Leadership
  • Ability to Work Under Pressure
  • Employee training and development
  • Fluent in English
Work History
Operation And Sales Team Leader 06/2018 to 06/2019
Green Motion Car And Van Rental San Diego, CA
  • Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer
  • Prepare the rental agreement while advising on and up selling vehicles and optional extras to the customer according to their needs
  • Known for providing exceptional hospitality service to ensure recurring business and customer retention
  • Managing the fleet and operations during night shift and weekends
  • Support operation team and controlling during check outs, check ins and keep the customer satisfaction maximum
  • Keep informed supervisors during the shift and make the fleet ready the next day operation
  • Follow up customers request and questions
  • Consider shift employees request, their breaks, working hours and special requirements
  • Responsible for problem solving
  • Trainer of night shift employees
Supervisor 06/2015 to 06/2018
Living Room Cafe & Bistro San Diego, CA
  • Provided instruction, coaching and motivation to all employees during the shift
  • High Levels of Cultural Awareness and Customer Service
  • Barista Captain
  • Proven record of handling coffee and other supplies by ensuring proper inventory levels
  • Qualified to handle payments and working on cash registers
  • Earned management trust by serving as key holder, responsibly opening and closing restaurant
  • Scheduled weekly inventory pickups and deliveries with vendors
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
Acquisition And Sales 09/2011 to 02/2014
Imaj Media Sports & Entertainment Istanbul, Turkey
  • Experienced The world's entertainment content market Media fair in 2011 MIPCOM, 2012 MIPTV, 2012 MIPCOM, 2013 MIPTV, 2013 MIPCOM in Cannes, France
  • Coordinated with social media, public relations and other teams to execute product introductions
  • Identified appropriate marketing channels and target customers for campaigns
  • Worked with international and domestic customers to understand requirements and provide exceptional service
  • Negotiated rates with media sales companies
Internship 06/2010 to 08/2010
Ajans Press Istanbul, Turkey
  • Analyzed media engagement and produced tracking reports
  • Put together and distributed press kits and other materials
  • Produced entertainment and lifestyle news reports, music videos and commercials
Education
MBA: Business Administration 2018 Southern States University - San Diego Campus - 2018 - San Diego, CA
Certificate: Marketing 2015 San Diego University For Integrative Studies - 2016 - San Diego, CA
BBA: Public Relations 2011 Bahçeşehir University - 2011 - İstanbul, Turkey
  • Dean's List & Received %100 Vice-Chancellor's Scholarship
  • Received Academic Scholarship from Association For The Support of Contemporary Living
  • Awarded Aydin Dogan Foundation, 23th Young Communicators Competition, earned the best Product Service award, ¨ Saglik icin, Saka Icin ¨
Volunteering

Volunteer : Atasehir Animal Shelter & Rescue


Volunteer : San Diego Human Society

REFERENCES

Available Upon Request

Certifications

Media Monitoring and Coverage Analysis - Ajans Press
Proficiency Communication - Bersay communication Consultancy
Media Strategies and Implmentation - Fox Tv
Corporate Communication Universal - Certificate

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Summary
Results-driven FBI Contractor and security professional with 9 years experience streamlining technical production efforts by managing teams and private contractors while also supervising integral program aspects. Desire to utilize analytical skills and military experince along with security expertise to obtain a professional career within the Intelligence Community.
Highlights
  • Active DoD Top Secret Clearance
  • Security Specialist certified
  • Strong interpersonal skills
  • Military background
Experience
Federal Bureau of Investigation (Contractor) Clarksburg, WV Program Manager / Senior Analyst 02/2016 to Current
  • Serves as senior expert on-site lead with extensive knowledge and experience with the functions of federal, state, and local agencies while developing and applying analytic methodologies and principles.
  • Works closely with government stakeholders to mitigate and solve risks against national security and public safety.
  • Supports analyst functions including data collection, data modeling, project testing, and creation of performance measurements to support project objectives.
  • Produces and maintains all required task order reports.
US Navy - OCONUS Bahrain Tactical Patrol Boat Coxswain / Inspection Team Leader 04/2014 to 04/2015
  • Operated 27' Navy patrol vessels in order to provide maritime security to US and coalition warships while conducting search and seizure operations on foreign vessels.
  • Maintained and preserved over $3 million in government assets.
  • Completed 25+ HVA escorts and 30+ vessel inspections resulting in the safe delivery of mission essential supplies.
  • Successfully supervised and managed over 20 junior personnel in a high stress environment with zero incidents.
US Navy - CONUS NWS charleston Watch Commander 10/2010 to 04/2014
  • Operated in a law enforcement capacity performing basic duties such as making arrests, conducting investigations, report writing, along with building and maintaining a criminal network.
  • Completed criminal activity reports, oral communication safety briefs, citations, and vehicle inspections resulting in positive impacts for the well being and safety of others.
  • Developed and implemented successful new protocols for emergency response.
Education
  • Pursuing BA in Intelligence Studies, AMU June 2020 (3.92 GPA)
  • Law Enforcement Academy, US Navy - 2011
  • Small Boat Coxswain course, US Navy - 2014
  • 600+ hours of law enforcement, security, and CQB training, US Navy/Department of Energy - 2010-2015
Certifications
  • Security Specialist, License No. N93063-437211, Dept. of Labor- 2014 (certification requiring over 4,000 documented hours of law enforcement, anti-terrorism, and security experience)
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Summary

Corporate Operations and Vendor Manager with over 8 years overseeing operations, distribution, and Information Technology. A trained facilitator with interpersonal and negotiation skills. Results-focused with success in developing and leading diverse teams to achieve outstanding results. Strategic problem solver, change manager and visionary executive able to implement plans meeting current and future needs. Key expertise in Logistics and Information Technology.

Skills
  • Microsoft Office Suite
  • Model building via Excel
  • Experience in budgeting and forecasting
  • Java (Introduction)
  • SQL (Introduction)
  • BFT Blue Force satellite tracking system
  • CashTrak planning and tracking software
  • Secret Security Clearance



  • Critical thinking
  • Adept multi-tasking
  • Individual and team training development
  • Leadership development
  • Issue resolution
  • Materials accountability
  • Deadline-driven
  • Proactive
Work History
08/2019 to Current
IT Services Program Manager Safari Micro Inc. Chandler, AZ
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Oversaw purchases of Networking, Security, and Data Center equipment and software.
  • Oversaw Implementations of Microsoft Azure cloud solution, office 365 migrations and servers to cloud infrastructure deployments.
  • Managed project elements for multiple initiatives from initial planning to project rollouts.
  • Maintained licensing contracts with vendors.
  • Maintained current understanding of pricing structures, market conditions and trends in industry.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
05/2018 to 08/2019
Corporate Operations Manager/Vendor Manager Safari Micro Inc. Chandler, AZ
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
  • Researched and identified opportunities for account growth, account penetration and market expansion
  • Created reports and presentations detailing business development activities
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
  • Identified distributor challenges related to corporate service offerings in order to formulate business efficient solutions
  • Negotiated, prepared and signed contracts with manufacturers and partners within the industry
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives
  • Implemented policies and standard operating procedures for continuous improvement
  • Partnered with vendors and suppliers, managing and budgeting inventory
  • Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies
  • Worked with the CFO and COO to resolve financial and operational problems, improve operations and provide exceptional customer service
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability
11/2014 to 05/2018
Operations Vault Lead GardaWorld Cash Logistics Phoenix, Arizona
  • Controls all preparation and processing of outbound shipments.
  • Improved customer service initiatives by streamlining sales and order management processes. 
  • Ensures facility sustainability daily.
  • Responds to all correspondence from Customer Relations and executive management.
  • Gathers, logs, and monitors all shipping data.
  • Minimizes damages and repair costs through careful management and preventative maintenance.
  • Takes corrective action in the case of accidents and delays to minimize extra expenses.
  • Assigns shipments to carriers in the centralized database.
  • Cultivates a positive rapport with fellow employees to boost company morale and promote employee retention.
12/2013 to 10/2014
Infantry Squad Leader United States Army Fort Bliss, Texas
  • Operated as a COIST (Company Operational Intelligence Support Team) member for the company's element
  • Managed and led a squad of 6 to 10 soldiers during all training operations
  • Controlled and accountable for an equipment budget worth $250,000
  • Appointed as alternate platoon leader during unplanned leadership absences commanding 40 personnel
  • Operated and maintained communications equipment
  • Supervised teams in support of security and installation law and order operations
  • Planned and briefed personnel on missions
12/2012 to 12/2013
M2A3 Bradley Commander United States Army Seoul, South Korea
  • Commanded all personnel on a M2A3 Bradley armored carrier.
  • Managed over $2,300,000 worth of equipment and assets.
  • Managed and led a crew of 10 members.
  • Conducted operations with subordinate U.S.
  • and Korean forces.
  • Led multiple operations in various training environments.
  • Empowered multiple subordinate soldiers to achieve soldier recognition honors.
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate
  • Entrusted as the Non-Commissioned Officer In Charge (NCOIC) by the Regimental commander to simulate live fire exercises for largest training operation on the Korean Peninsula.
11/2010 to 12/2012
Fire Team Leader United States Army Fort Riley, Kansas
  • Deployed to Baghdad, Iraq in 2010.
  • Conducted combat operations and stood in as a team leader.
  • Promoted to full time team leader midway through deployment.
  • Received Presidential Citation for actions in Iraq.
  • Led teams on foot patrols and vehicle mounted convoys.
  • Conducted high value personal security for high ranking military and Department of Defense officials.
  • Demonstrated quality leadership capabilities gaining leadership recognition and rank promotion.
Education
2017
Bachelors: Global Logistics Management
Arizona State University, W.P Carey School of Business - Tempe, Arizona
  • Inductee Phi Theta Kappa Honors Society- May 2017- Present
  • Sigma Alpha Lambda Honor Society- Arizona State University Chapter- September 2017- Present
  • Supply Chain Management Association Member- Arizona State University September 2017- Present.
Military Service
United States Army: November 2008 to October 2014
Rank: Sergeant
Achievements
Central Arizona College: Veteran Student of the Year- Awarded to be the highest achieving Veteran student of 2017. 

United States Army Commendations: Unit Presidential Citation, Combat Infantry, Airborne qualification and completion badges, Army Commendation medals, Army Achievement medals, Army Good Conduct medals, Korea Defense Service medal, Iraq Campaign, Overseas Service, Global War on Terrorism, and Joint Service ribbons.
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Career Focus

Perform a duty according to my academic preparation, achieve a position in a company that offers me the opportunity to grow professionally and personally applying  my knowledge and skills.

Professional Highlights
  • Well organized, creative, responsible and punctual.
  • Skills to contemplate in public.
  • Teacher planning knowledge.
  • Public policy knowledge of the department of education.
  • Leadership skills and ability to multitask. 
  • A high energy individual with a great interest in event planning, promotion and media productions.
  • Ability to coordinate and supervise.
  • Appropriate handling of time.
  • Excellent interpersonal relationships. 
  • Drafting and presenting  reports.
  • Distribution of tasks.
  • Able to work under pressure, ability to easily adapt to changes.
  • Basic knowledge of office and domain computer (Excel, Word and PowerPoint).  
  • Certificate of Forklift Operator
Professional Experience
ARW Tire East Norriton, PA Warehouse Team Leader 08/2017 to 06/2019
  • Fills orders,count, load, and unloads product on incoming trailers according to the shipping schedule
  • Operate forklifts to load and unload freight trucks, Moving pallets by hand, hand truck, electric pallet jack, or manual pallet jack
  • Routinely cleaning all warehouse areas and containers, organizing stock in the warehouse.
  • Manage time and attendance for operatives within area of responsibility and support supervisor with people management issues report progress updates, key achievements and any concerns to the Warehouse Supervisor and/or Manager
  • Ensure a clean and tidy working environment to aid operational efficiency
Logistic Global Services Ccataño, PR Warehouse Associate 01/2015 to 04/2017
  • Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
  • Completes deliveries by driving truck or van to and from vendors
  • Maintains truck or van by completing preventive maintenance requirements; arranging for repairs
  • Maintains inventory controls by collecting stock location orders and printing requests
  • Maintains quality service by following organization standards
  • Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations
Leisure Bay Industries Inc Lake Mary, FL Warehouse Employee 04/2014 to 11/2016
  • Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
  • Receive and process warehouse stock products (pick, unload, label, store)
  • Perform inventory controls and keep quality standards high for audits
  • Keep a clean and safe working environment and optimise space utilization Complete diary logs into inventory
  • Communicate and cooperate with supervisors and coworkers
  • Operate and maintain preventively warehouse jacuzzis and equipment
Professional Development
Associate of Arts: Management 2013 Sistema Universitario Ana G. Méndez , Bayamón , PR
  • PRODUCTION & OPERATION MANA
  • MANAGEMENT THEORY
  • PERSONNEL ADMINISTRATION
  • LABOR RELATIONS
  • HUM REL IN BUSINESS 

GPA 3.55