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Highlights
  • Client relations specialist
  • Conflict resolution techniques
  • Marketing savvy
  • Team management
  • Meticulous attention to detail
  • Order processing
  • Time management
  • Spreadsheet management
  • Microsoft Office proficiency
  • Excellent communication skills
  • Invoice processing
  • Focused on customer satisfaction
  • Management of remote employees
  • Kamp Manager software proficiency
  • Training and development
  • Scheduling
  • Deadline-oriented
  • Advanced MS Office Suite knowledge
  • Microsoft Excel certified
  • Computer-savvy
  • Strong problem solver
  • Focused on customer satisfaction
Accomplishments

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Market Research 

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Experience
Camp Clerk 08/2013 to 01/2015 Canada North Camps Edmonton, AB
  • Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Sales Consistently generated additional revenue through skilled sales techniques.
  • Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
  • Successfully managed the activities of 200 team members in multiple locations.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Reduced amount of employee overtime by 43% by effectively delegating tasks.
  • Monitored the daily activities of 3 customer support teams.
  • Helped with checking clients in and out of rooms, supervised housekeeping staff and dealt with guest concerns.
  • Completed daily evaluations and monitored camp maintenance request ensuring completion in a timely manner.
  • Organized and coordinated camp recreational activities like darts, pool, card night, bingo nights.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Effectively managed departmental expenses to stay within allocated budget.
Service Coordinator 12/2010 to 07/2013 Winnifred Stewart Association Edmonton, AB
  • Worked with adults with developmental disabilities or combined equivalent.
  • Trained staff and individuals using person centered approach.
  • Developed and implemented behavioral interventions and strategies.
  • Acted as case manager and liaison for individuals with PDD and the community.
  • Educated individuals using various teaching methods.
  • Managed all clinical and administrative aspects of the agency's mental health services.
  • Explained program offerings and requirements to clients and answered related questions.
  • Led weekly program management meetings.
  • Represented the agency to government, funding and field sources at meetings and conferences.
Door to Door Sales Manager 10/2006 to 12/2010 Telus Communications Burnaby, BC
  • Successfully managed the activities of 25 team members in multiple locations.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Recruited, managed and mentored an average of 10 new customer service representatives per year.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Owned team productivity metrics.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
MDU Channel Manager 11/2005 to 09/2006 Telus Communications Edmonton, AB
  • Burnaby BC, BC Managed team of 30 of professionals.
  • Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.
  • Surpassed revenue goals in four consecutive quarters.
  • Served as mentor to junior team members.
  • Executed integrated advertising campaign across multiple media channels.
  • Increased profits by developing, initiating, and managing Door to door sale program.
  • Worked with management in communication market trends, forecasting, developing and implementing strategies.
Customer Service Manager 05/2003 to 10/2005 Tim Horton's Edmonton, AB
  • Responsible for the supervision of a staff of twenty-eight people within the customer service department.
  • Responsible for the recruitment and training of customer service representatives.
  • Improved customer service based on client feedback through the development of new policies and procedures.
  • Successfully handled all public relations issues.
  • Assisted with significant job scopes and customer appointments as necessary Provided any required feedback to corporate sales personnel regarding customer requests and concerns.
High School Teacher 01/2001 to 04/2003 Ministry of Education Lautoka, Fiji Islands
  • Lautoka, Fiji Islands Maintained the academic related data of the students and discussed it with the parents Recognized the weak and strong areas of students as well as helped them for being efficient in weak areas.
  • Analyzed teaching material for the positive results and created study material according to the ages of the students.
  • Selected the teaching material and planned lessons for the students Delivered lessons to the students and cleared the doubts of the students regarding the subjects Provided the course material to the students and communicated proper feedback.
Education
Diploma: ESL 2008 Global Tesol College Edmonton, AB, Canada
Nightingale Academy 2006 Certificate in Nursing Attendant: Nursing Attendant: Nursing 2006 NAIT Edmonton, AB, Canada
Bachelor of Education: Education & Science 2001 University of The South Pacific Suva, Fiji Islands

Food Science Suva, Fiji Islands
High School Diploma 1998 Sangam SKM College Nadi, Fiji Islands
References
  • Available Upon Request

This resume is created in 7 minutes.
Executive Profile

An accomplished sales leader skilled at building, developing and mentoring high- performance sales organizations. Considered to be a highly capable strategist and team builder driving high expectations, high energy and profitable results. Recognized strength in ability to lead teams in selling to fast-paced and rapidly changing markets leveraging strategic plans, relentless drive in operation management, and creative business development. Education includes a BS in Engineering and a Master's in Business Administration

Skill Highlights
  • Leadership/communication skills
  • Negotiations expert
  • Process implementation
  • Business performance improvement
Core Accomplishments

Ambitious Sales Executive who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Professional Experience
01/1995 Texas Instruments － Dallas, TX.
  • Responsible for development of marketing requirement documents for wireless silicon solutions utilizing DSP technologies, with focus on top tier customers, including Motorola, Ericsson, Sony, and Vtech Wireless.
  • Worked in conjunction with Field Sales Engineering, plus facilitated customer design support and applications support with Engineering.
Regional Sales Manager PMC Sierra, Inc － Plano, Texas
  • North Central U.S.
  • Responsible for sales and applications in a 12-state region, leading 4 direct personnel, and 19 manufacturers' representatives.
  • Also responsible for $50M in Telecom and Enterprise based Revenue.
  • Focused Alignment - Evaluated and refocused team in NCUS to re-establish PMC market dominance with a focused strategy on Lucent, Motorola, and Tellabs, and Cisco.
  • Executive Focus - Established Executive relationships with VP of Motorola, VP of Lucent 5ESS, and VPs of Engineering and Operations at Tellabs to help revitalize PMC as a strategic vendor.
  • Success Metrics - o Increased Tier one design wins by 45% versus goal of 30%.
  • o Penetrated Motorola Base Station organization to secure design wins worth $6M o Worked with Lucent team to make PMC on of six vendors who are Lucent Alliance Partners.
Vice President Sales, 01/2013 to Current Altera, Corporation － San Jose, CA
  • Responsible for ~160 member team for the America's which includes both sales and applications.
  • Major focus on developing and executing our NA growth and customer expansion strategy, targeting growth markets in Cloud/Data Center, Industrial, and Military while maintaining our core wireless, wireline, and broadcast markets.
  • Metrics include revenue growth across the America's as well as our Global Accounts and design win achievement.
  • Additionally measured to sales operation expense budgets and cost of sales for the America's organization.
  • Success factors o Exceeded DWIN targets of Global Accounts and achieved sales growth of ~23% o Provide highest gross and contribution margin to the company with largest revenue in the Americas.
  • Strategy Development - While maintaining our core markets, developed and executing our NA growth Strategy targeting new markets in Cloud/Data Center, Industrial, and Broadcast.
  • Resource mobilization - Architected new sales and FAE deployment plan to provide deeper specialization within technical support teams and better scale to support more customer engagements, while increasing number of Technical Account Managers without increasing OpEx spend.
  • Talent Identification & Development - Defined and implemented a New College Graduate rotation program to help fuel our future technical account management needs and future sales leadership needs.
Sales Director, 03/2009 to 12/2012 Altera, Corporation － Richardson, Texas
  • Promoted into the Area Sales Director role for the nine state area consisting of the Southwest, South Central, Rockies, Central America, and South America to develop and grow the $170M Area.
  • Facilitate a culture of teamwork and innovation that enable the organization to exceed DWIN goals and build consistent year over year revenue growth.
  • Responsible for developing and executing a shared vision and strategy across both strategic accounts and channel accounts.
  • Team Identification & Development - Responsible for recruiting, coaching, and developing the Sales Management, Field Sales and Applications staff in the three Region Area.
  • Responsible for a direct staff of ~40 and an additional indirect sales staff of 13 in Area.
  • Strategy Development - Centered on our Strategic Accounts, have developed and deployed the strategy for the Area to leverage Altera's Software Tools, Altera's Silicon leadership, and our customer focused Sales and Applications teams.
  • Executive Selling - Continue to leverage the relationships with Executives at our key customers like, Texas Instruments, Hewlett Packard, Dell, Nokia Siemens Networks, and Raytheon to further advance Altera's position in these accounts.
  • Balanced Resource deployment - Measured against revenue growth across area, contribution margin to the company, and cost of sales in the Area.
Regional Sales Manager, 06/2005 to 03/2009 NAW-South Central Region
  • Recruited to develop and manage the 50M+ Region and grow the Revenue faster than the market and competitors.
  • Responsible for setting and driving strategy across the Strategic and Broad-base Customers.
  • Team Identification & Development - Responsible for a direct staff of 13 and 9 indirect in the South Central Region.
  • Also responsible for an indirect staff of 6 in Mexico and 5 in Brazil.
  • Strategy Development - Centered on our Strategic Accounts, have developed and deployed the strategy for the region to leverage Altera's Software Tools, Altera's Silicon leadership, and our customer focused Sales and Applications teams.
  • Executive Selling - Continue to leverage the relationships with Executives at our key customers like, Texas Instruments, Hewlett Packard, Dell, Motorola, and Raytheon to further advance Altera's position in these accounts.
  • Success Metrics o Compounded annual growth of ~10% per year to $60M in Revenue o Closed key opportunities within the regional that will have a >10% shift in Market Share o Penetrated Motorola and have increased business 400% in two years.
Area Sales Manager, 01/2000 to 05/2005 PMC Sierra, Inc － Plano, Texas
  • Strategic Accounts With the sales and application teams in the central US, was selected to lead the company's diversification initiative from telecommunications into storage and enterprise markets by selling both custom and catalog components.
  • Market Identification/Development - Via focused Strategic Account Strategy and new product concepts across multiple divisions, developed customer demand and secured customer commitment on six new core products that leveraged PMC's technical capabilities and created a new market entry position.
  • Executive Selling - Worked closely with key Executives at HP, Dell, and Lexmark to establish partnership developments on Storage Based IC's and MIPs based Products.
  • Success Metrics o Consistently exceeded Goals and Objectives: 140% to plan in 2003, 135% to plan in 2004.
  • o Increased year-over-year sales to Lexmark 45% to $10 Million.
  • o Developed HP ISS Division from $0 to $8M in revenue, forecasted to be >$100M.
  • o Coordinated our Product Marketing and our Strategic customers to define six new products that were brought to market.
Distribution Channel Manager, 01/1998 to 01/2000 Orange County Market － Tustin, CA.
  • Responsible for developing and driving strategy by managing 5 distributors in the $300 million Orange County market Success Metrics o Grew distribution-based revenue 42% year-over-year while increasing core revenues from 16 million in 1996 to $50 million in 2000.
  • o Increased design opportunities over 200%.
01/1996 to 01/2000 Texas Instruments
Field Sales Engineer, 01/1996 to 01/1998 Texas Instruments － Tustin, CA.
  • Responsible for developing and growing POS in Orange County account base.
  • Customer base included producers of PCs, peripherals, RAID/SCSI systems, multimedia electronics, networking, as well as industrial applications, with product focus on DSP, power management, data converters, data transmission, and memory.
  • New account penetration - Developed focused sales strategy in top three accounts, by working Executive level relationships and increased annual direct revenue from $2 million to $83.6 million.
  • Execution - Attained sales of 204% of goals, Increased revenues 38% year-over-year, from $15M to $32M, and increased design opportunities by five times establish goals.
  • Alignment - Worked with Product Marketing and Development to define new core silicon with Major Customers using TI's Analog and DSP technology.
Education
MBA: Marketing & Strategy, 2001 University of California － Irvine, CA
B.S: Engineering Management Science & Technology, 1995 University of Missouri － Rolla , MO

Skills

5ESS, account management, Broadcast, budgets, business 400, catalog, Cisco, coaching, Dell, DSP, driving, Electrical Engineering, electronics, Focus, Hewlett Packard, HP, innovation, leadership, Director, managing 5, marketing, Market, Product Marketing, memory, win, 2000, Motorola, multimedia, Enterprise, networking, Networks, peripherals, personnel, POS, RAID, recruiting, requirement, Selling, Sales, Sales Management, SCSI, Siemens, Strategy, Strategy Development, Strategic, teamwork, technical support, telecommunications, Telecom, transmission, vision

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