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Summary

Enthusiastic Sales and Hospitality Professional dedicated to delivering memorable service, exceeding guest expectations, building effective teams and maximizing revenue opportunities.

Skills
  • Dedicated to Building Strong Teams
  • Continued Staff Development
  • ISAC, CI/TY, & Delphi Systems/Abacus Tool/SHARP
  • Exceptional Multi-Tasker
  • Development of Budget/Update Current Forecast
  • Interpersonal & Communication Skills
  • Maintain/Develop Strong Customer Relationships
Education and Training
  • 2010 Starwood Six Sigma Training
  • 2013 Starwood Hot Service
  • 2015 Behavioral Interview Certification
  • 2016 Leading Starwood
  • 2017 Marriott -Inside/Outside Coaching
  • 2018 Marriott Sales & Service Foundations Accelerated Class
  • 2018 Marriott Mission Possible Sales Training
  • 2019 TIPS Certification Renewal
  • 2020 FAU Hospitality & Tourism Management Certificate
Experience
Hutton Hotel Director of Catering and Conference Services | Nashville, TN 04/2019 to Current
  • Catering/Events Leader for 250/Rm - 15K s/f Downtown Boutique Hotel -Featuring Analog - 5K s/f Music Venue - $7.5M B&C Revenue
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
  • Established and enforced standards of personnel performance and service to provide guests with positive and memorable experiences.
Marriott International Sales Executive | Bethesda, MD 04/2018 to 04/2019
  • Conduct proactive sales activities, based on hotel needs (Group, BT and Extended Stay) -
  • Grow Share from assigned accounts for needs within and outside of local market/Steel share from competitor hotels into stakeholder hotels.
Westin Denver Downtown Director of Catering & Event Management | Denver, CO 07/2013 to 04/2018
  • Training/Supervision of Catering/Events Team of (8): Solicitation, Sales, Planning & Execution for 430/Rm/32K s/f DT Hotel-$7.3M /Rev
  • Increased PGRC by $10.00/rm/ 110% Increase - 2017 vs. 2013
  • Achieved 118% for Overall combined B&C Production - 2017
  • B&C Production of 102% vs. Budget - Running (5) Yr. Average
  • 2017 ESS Score - 92.4 / 2017 Engagement Score - 88%
Westin Westminster Director of Catering/Conference Services | Westminster, CO 07/2006 to 07/2013
  • Catering/Events Leader for 469/Rm - 40K s/f suburban hotel -70K outdoor facilities - $8.5M B&C annual revenue
Adam's Mark Hotel Denver (Currently Sheraton Denver Downtown) Director of Catering | Denver, CO 07/1999 to 07/2006
  • Sales/Servicing/Leadership for 1,225/Rm/133K s/f Downtown Property /$4M/YOY Dept Sales/Exceeding Ind Goals - 6/Yrs Running
Activities and Honors
  • Colorado Women's Chamber of Commerce
  • National Association of Catering and Events 
  • Manager of the Year - Adam's Mark Hotel Denver
  • CHLA Employee of the Year
  • Starwood Platinum Incentive Award
  • Business Person of the Year, Metro North Chamber of Commerce
References

References available upon request.

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Professional Summary

High-profile executive with proven success at leveraging career and life experience to build and promote organizational impact and efficiency by effectively directing and supporting staff, operations, services and solutions.

Skills
  • Intuitive people management skills
  • Charismatic public speaker
  • Creative instruction styles and techniques
  • Project management
  • Presentations expert
  • Strategic objective execution
  • Background in working with formerly incarcerated and marginalized, underserved, gang impacted populations
  • Strategic objective execution
  • Crisis management consulting
Work History
Chief Workforce Development & Mission Officer, 09/2018 to 11/2019
The Meaning Foundation Los Angeles, CA
  • Led team in delivery of workforce development project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables centered around serving the formerly incarcerated community
  • Collaborated with team to define requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Built strategic relationships with federal, state and local government agencies
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and organizational development
  • Cultivated forward-thinking, inclusive and performance-oriented organizational culture to lead industry in innovation and push progress
  • Generated new employment leads through direct engagement, deploying inbound and outbound marketing tactics and directing the develoment and optimization of informative content
Director of External Affairs, 05/2015 to 11/2017
Homeboy Industries Los Angeles, CA
  • Member of Executive Management Team, with main responsibilities in 4 key areas:
  • Developing and maintaining relationships with city, county, state, and federal government officials in an effort to further organization's mission
  • Leading organization's work and support of legislative policies that impact and affect the work that Homeboy Industries does through its mission
  • Maintaining a strong presence in Los Angeles community through partnerships with other agencies that serve similar missions as the one served at Homeboy Industries
  • Working closely with Chief Executive Officer to identify and develop new partnership opportunities for organization
Director of Employment Services, 10/2012 to 05/2015
Homeboy Industries Los Angeles, CA
  • Planned, directed, coordinated, and evaluated Homeboy Industries Employment Services Department to ensure alignment with the organization's mission and community needs
  • Managed outside relationships with potential employers, with other duties including managing training programs, reporting budgets, and supervising department personnel. (10 ppl)
  • Enlisted the support of volunteers and collaborated with businesses and community groups to form strong alliances and partnerships
  • Directed client services with an emphasis to reduce dependency on public assistance and increase client self-sufficiency
Community Organizer, 01/2014 to 07/2014
L.A. Voice Los Angeles, CA
  • Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development
  • Served as liaison for organization with professional, business and civic groups, community organizations and individuals
  • Organized educational forums, meet-ups and pitch events to promote networking and connectivity between entrepreneurs, service providers and funders
Director of Solar Panel Training & Certification Program, 11/2009 to 10/2012
Homeboy Industries Los Angeles, CA
  • Directed the development and coordination of multiple complex training schedules, developed budgets and logistics of Solar Panel training operations; oversaw complex projects to achieve results in a timely and cost-effective manner by providing direction, facilitation and control of resources
  • Developed, implemented and evaluated new and existing training programs
  • Remained current in job specific procedures in order to apply the most appropriate methodologies by attending conferences, educational programs and seminars, reading professional publications, using the Internet, and participating in professional organizations
  • Reviewed training program to ensure the highest standards were maintained, content remained current and instruction was proficient; participated in the development and updating of policies, procedures, administrative rules, goals and objectives
Education
Photovoltaic Certification: Photovoltaic Science, 2010
East Los Angeles Skills Center - Los Angeles, CA
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Summary

Experienced Government Affairs Manager with background as Legislative Analyst and Chief of Staff in the Texas House of Representatives with advanced legislative research and analysis skills. 

Skills
  • Advanced legislative and public policy research skills. 
  • In-depth understanding of local, state and federal politics. 
  • "Quick study" on new public policy issues. 
  • Strong interpersonal relationship building and networking skills.
Experience
Manager of Government Affairs North Texas Crime Commission | Dallas, TX | Aug 2016-Dec 2018

Monitored and tracked legislation that would impact regional law enforcement groups.  Articulated NTCC's legislative agenda to the Dallas/Fort Worth congressional elected officials and staff.  Briefed board of directors on legislation. Maintained effective relationships with DFW elected officials and their staff. 

Government Affairs Liason National Center for Public Analysis | Dallas, TX | Jul 2012-Aug 2016
Development Director Gallagher's Heroes: Fallen Officer Fund | Dallas, TX | Jun 2009-Jul 2012

Developed and executed annual fundraising plan for medium to large donations. Implemented new processes to identify and cultivate new major donors. Oversaw retention of medium and large donations.  Executed measurable strategies to grow the donor pipeline. Oversaw special events involving fundraising for the NCPA. Raised over $1.4 million during time in this position.

Chief of Staff State Representative Linda Harper-Brown | Austin, TX | Dec 2006-Jun 2009

Managed Rep. Harper-Brown's Austin and district office located in Irving, TX. Managed and advanced the legislative agenda for Rep. Harper-Brown. Advised staff in the direction of constituent services and outreach.  Responsible for overseeing communication with constituents, media, lobby representatives, and local officials in the district.

Legislative Analyst State Representative Linda Harper-Brown | Austin, TX | Mar 2004-Dec 2006

Researched and drafted legislation.  Briefed Rep. Harper-Brown on legislative issues.  Corresponded and assisted constituents and planned town hall events.  Met with lobbyist and special interest groups.  Monitored and analyzed legislation impacting Irving. 

Legislative Intern State Senator Florence Shapiro | Austin, TX | Nov 2002-Mar 2004

Researched legislation and public policy. Wrote correspondence letters to constituents. Compiled daily briefing binder for Senator Shapiro.

Education and Training
Bachelor of Arts: Political Science St. Edward's University | | Austin, TX | 2006

Honor student and cum laude graduate

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Key Experience
Peace Sotheby's International Realty February 2017 to Current Realtor
Pawleys Island, SC
  • Reached $98k in GCI within 7 months using that innovative approach resulting in several awards and doubling that GCI the following year.
  • Was in the top 3 sales agent positions for the lead team for over a year.
  • 100% sales and close rate on all listings. All my listings sold for an average of 1% over list price and in an average of 4 days.
Various High End Notable Restaurants May 2008 to Current Server/Trainer
Nashville, TN
  • Help foster customer retention through attention to detail and great service
  • Was always in the top 3 of sales for servers
  • Trained all new incoming servers to maintain high standards of excellence and help build a team and family culture.
Self Employed January 2003 to Current Professional Singer And Vocal Coach
  • Experienced professional singer who has travelled the world singing for and interacting with members of society at all levels and in vastly variegated regions of the United States, Europe, and Asia
Invested Productions June 2013 to June 2017 Tour Manager / Operations
Nashville, TN
  • Created a fun and stress free client experience by managing event logistics; this included venue scheduling, booking accommodations, volunteer coordinating
  • Built a merchandising and sales tracking system which increased merchandise sales through improved organization and consistency
  • Planned and executed travel and accommodations for large groups focussing on the fine details and logistics, which allowed the talent to focus on the performance
Aware (App Based Church Scheduling Technology) February 2016 to April 2017 Director Of Support
Franklin, TN
  • Supervised the development of support function, Including help desk procedures, witty support articles, social media customer interactions, client communication
  • Managed on-boarding and servicing new clients which equipped them to use the app to their greatest benefit
  • Developed and implemented new functions and provided direct input into UX/UI design
iShine Live May 2008 to October 2010 Merchandise Manager
Franklin, TN
  • Created and managed an Inventory Database for multiple performing artists
  • Prepared a computerized Tracking System to organize road tours and provide management data
  • Supervised multiple volunteer groups in varying performance venues 
Education
Belmont University 2010 Bachelor of Music: Vocal Performance Nashville, TN, US
Westminster Choir College of Rider University 2012 Master of Music: Vocal Performance and Pedagogy Princeton, NJ, US
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Summary

Mindful innovator with a proven track record in delivering digital analytics solutions to provide data-driven approach to create a fundamentally sound framework.
Strong understanding of the relationship between front-end, back-end and reporting systems. Strategic thinker to enable effective business solutions.
Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Seeking an opportunity to drive business effectiveness through making recommendations based on data findings.
Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.
Effectively combine commercial/business expertise with advanced analytics methods and applications in an effective way.
An evidence-based approach that translates analytical know-how and an understanding of the business problem into actionable insights
Together, these form a solid foundation for closing the gap between technical skills and commercial thinking so that businesses can extract value from analytics.
This calls into question the practicality of funnelling analyses through centralized teams focused on big-picture challenges.
Construct presentations with complex analytical findings, and deliver a finished product that's clear, concise, “digestible” and focused on the key drivers for Senior Leadership.Manage all aspects of the eCommerce business including, business planning (financial and inventory), optimization for the website experience to drive conversion, margin dollars and new customers, and the successful release of new website functionality.
Oversea day to day , direct-to-consumer operations management to ensure exceptional excellence and seamless integration with creative, merchandising, and marketing teams.
Strong leadership and management skills with strong understanding of relationship among front-end, back-end and reporting systems.  Strategic thinker to enable effective business solutions. Highly skilled in digital optimization analytics with data driven optimization approach to create a personalization framework based on predictive data modeling.

Build on analytical foundations and improve a new evaluation framework and related KPIs that should tie mesurable levers and outcomes for optimization


Highlights
  • Digital Insights and Analytics (Adobe Experience Cloud, Google Analytics, Looker)
  • Date Visualization (Tableau and Chartio)
  • Conversion rate optimization (Qubit and Adobe Target)
  • Email Marketing & marketing automation (Responsys and SFMC )
  • CRM & Loyalty (Relate and Custora)
  • GTM and DTM
  • SQL
  • Marketing Strategy
  • Competitive and Trend Analysis (EDITED)
  • Quantitatively and Qualitatively data analysis
  • Strategic and financial and inventory planning expert  (SAS and JDA)

 

  • Self-directed with great work ethic
  • Critical thinker with attention to detail
  • Accountability and Agility
  • Problem solving Project management
Experience
Global Brands Group San Francisco, CA Sr Digital Analytics Manager 02/2017 to Current
  • Design and evolve the commercial digital measurement framework for web and app inclusive of both prospect and customer
  • Responsible for exploratory analysis that result in KPIs to effectively measure digital initiatives to business outcomes and the ongoing management of the KPI portfolio
  • Responsible for finding data driven optimization opportunities through web analytics and to create a personalization framework based on predictive data modeling.
  • Construct presentations with complex analytical findings, and deliver a finished product that's clear, concise, “digestible” and focused on the key drivers for Senior Leadership.
  • Design and execute pixeling approach and website performance tracking; Oversee quality assurance and testing with agencies/vendors to ensure ad and website tracking is accurate
  • Implemented Salesforce social listening tools to generate actionable insights
  • Played key technical expertise during SFMC migration (legacy data conversion and responsys ESP)
  • Generate cross-channel performance reporting and isolate opportunities for improvement; Work with cross-division and cross-company teams to manage analytic priorities in accordance with enterprise business outcomes.
  • Lead measurement of CRM effectiveness based on data analytics. Enhance and innovate current approaches based on Customer Analytics to optimize messaging and targeting. Oversee Customer Analytics for marketing programs including internal CRM campaign reporting and various programs with 3rd party data/service providers.
  • Lead predictive modeling efforts to enhance CRM initiatives, including in-market timing, purchase behavior, look-a-like models, engagement and conquesting models.


bebe inc San Francisco, CA Business Analytics Manager - eCommerce 03/2014 to 02/2017
  • Responsible for data driven optimization opportunities and user engagement through web analytics to create personalization framework; increased site conversion by 15%, reduced bounce rate by 28%
  • Deliver analytics solutions that can provide journey managers, merchandisers and marketing operations group aware of site and campaign performance, as well as provide recommendations for areas of optimization
  • Developed and executed holistic summary of site performance to provide actionable insights and facilitate swift change to improve the business on-demand.
  • Oversee quality assurance and testing with agencies/vendors to ensure ad and website tracking is accurate
  • Evaluated strategic site redesign to improve brand messaging, engage new users, and improve conversion; resulted in 13% increase in net revenue, 3% increase in visit duration, 23% increase in conversion and 18% decrease in bounce rate.
  • Strategize company marketing based on CRM program to recommend promo offers and ensure execution.
  • Identified, developed and evaluated competitive analysis thru Web-scraping in terms of product range/price, marketing initiatives, customer offerings, and chatter/trends. 
  • Planned and managed weekly strategy for marketing channels (SEO, SEM, Direct, email) drive top and bottom funnel tactics with segmentation list growth, consumer loyalty, and LTV.
  • Build, manage and execute eCommerce assortment plans, recommend investment strategies and units for an accurate flow forecasts to maximize our turn and mitigate risk.
Sears Holdings Chicago, IL Strategic Manager - eCommerce Toys and Seasonal Depts 08/2011 to 03/2014
  • Strategize with marketing and merchant group to establish a cohesive brand messaging within key brands to improve consideration and overall assortment.
  • Synchronized implementation of inventory plan for all 3 Divisions involving 10 inventory managers to ensure optimal flow to our 3rd party online facility.
  • Optimized SKU productivity and increased sales for eCommerce by $17.6m a growth of 93% over LY; utilizing multi-channel retail to drive sales.
  • Demonstrated exceptional organizational and multi-tasking skills to manage several projects simultaneously.
  • Actionable intelligence of customer journey to make necessary adjustments to improve conversion rate and customer experience.
  • Collaborated with cross-functional teams to improve marketing exposure and inventory position, providing seamless shopping experience.
  • Orchestrated strategic partnership with cross-functional teams for seasonal peaks.
Sears Holdings Chicago, IL Sr Inventory Manager - Toys 09/2009 to 07/2011
  • Responsible for financial planning of sales, markdowns, gross margin, inventory, and receipts for 900 import and domestic SKUs (working with 70 vendors) with annual revenue of $170m in 1250 Kmart stores and Sears toys in 650 stores.
  • Utilized NPD reports (market pulse and market map) to focus on growth categories based on market share and trend.
  • Developed trend file for Toys division resulting in reduced inventory liability by $18.2m.
  • Successfully identify slow or over-performing items and execute revised sales forecast with the merchants; reduced $4.8m in future markdown liability.
  • Spearheaded collaboration sessions with vendors to adjust receipt flow, plan and monitor competitive pricing - reducing $12m in year-end inventory -24% to LY improved inventory turn and GMROI.
  • Exceeded/Outperformed department goals in GMROI by 18%, Turn 14%, Margin 6% in 2012 (Only business in toys to accomplish all 3 key inventory goals).
  • Overhauled our assortments in the lower 300 performing stores to right size our space by analyzing - top down approach vs.
  • bottoms up approach; resulted in $1.2m in inventory savings and improved turn by 24% to LY.
  • Consistently engineered 97% In-stock with $18m less in inventory in Games and Nerf segment; increased Inventory turn and maximize use of Holdings capital investment.
Sears Holdings Chicago, IL Inventory Manager - Apparel 02/2008 to 08/2009
Sears Holdings Chicago, IL Sr Inventory Analyst - Furniture and Lamps 12/2005 to 01/2008
Air Force Langley, VA Supply Chain Management 03/2002 to 09/2005
Air Forace Phoenix, AZ Logistics Readiness Officer 03/1999 to 02/2002
Education
B.S: Business Management Arizona State University Business Management
Skills
  • Digital insights and analytics (Adobe Experience Cloud, Google Analytics, and Looker)
  • Conversion rate optimization; a/b testing (Qubit and Adobe Target)
  • Email marketing & marketing automation (Responsys and SFMC)
  • Salesforce Marketing Cloud (Social Studio)
  • Marketing strategy
  • Data visualization (Tableau and Chartio)
  • Tagging & attribution (GTM and DTM)
  • SQL
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Summary
Enthusiastic professional with 18 years of accumulated knowledge within the special education field. Working knowledge of ADA/504 Compliance, ADA Education and Reform Act, Vocational Rehabilitation Act of 1973, and best practices of students at-risk (first generation, low income, disabilities, veterans, other special populations).  A passion to provide all students a team based approach for services, individual educational goals, and creating the framework of success.  
Professional Experience
K-12 Certified Substitute Teacher
Lincoln, NE
Lincoln Public Schools District/ Apr 2018 to Current
  • Follow regular teacher's lesson plans in a way that ensures consistency and optimal learning, and that encourages students to participate
  • Assign classwork and homework as necessary, according to lesson plans
  • Modify teaching styles to fit the learning styles of various students
  • Maintain a well-managed classroom and positive learning environment
  • Supervise students out of class such as in the hallways and in the cafeteria
  • Create lesson plans, grade classwork, homework and tests and attend parent-teacher conferences (only for long-term sub assignments)
  • Direct the learning procedure in the direction of accomplishing curriculum objectives and goals as implied in the lesson plans for projects, lessons or units assigned
  • Make use of instructional procedures and materials which are most suitable for attaining lesson goals
  • Go through the attendance according to the procedures of the school 
  • Adhere to all procedures, guidelines, and policies followed by regular teachers in line with recommended teaching procedure
  • Ensure a sustainable relationship with parents, pupils, school personnel and members of the public by communicating in a confidential, polite and refined manner
Technical Data Editor
Lincoln, NE
Sandhills Publishing/ Oct 2017 to Jul 2018
  • Edit the databases of equipment that are used by Sandhills publications and websites
  • Review manufacturers, models and specifications to help determine if it is necessary to add, remove or update equipment categories on the various publication websites, to continue to make the websites as user-friendly as possible
  • Responsible for editing and setting standards for all of our equipment information. Extensive research within the industry to compile this information 
  • Detailed data entry, editing, and contact with our management and sales staff to set editorial standards for these publications and their websites
Director of TRiO/Student Support Services
Lincoln, Beatrice, Milford, NE
Southeast Community College, Nebraska/ May 2014 to Jul 2017
  • Provide leadership and administrative oversight for the Student Support Services (SSS) Program, a United States Department of Education Title IV grant-funded "TRIO" program in a college setting designed to increase retention and graduation rates of students who qualify as low-income, first generation, and/or people with disabilities
  • Oversee the administration of standardized tests and inventories; supervise the planning and implementation of four-year college visitations, design student success seminars, organize cultural activities, and individual success plans
  • Supervise the coordination of educational programming; initiate and oversee the coordination of academic and advising in partnership with programs and career advisor; evaluate program objectives, supervise the training and evaluation of full-time and part-time staff
  • Plan bi-weekly meetings with full-time and part-time staff to discuss student cases, departmental goals, improve processes and procedures, upcoming events, and creative ideas to recruit and retain students
  • Maintain communication and cooperative relationships with faculty, college staff, deans, and administrators to achieve goals and mission of the college
  • Support systems are built and maintained regularly through various communications with business, labor, industry, governmental agencies, and community organizations
  • Administer program budget of $264,000 to effectively address participant needs and remain within the regulatory federal compliance
  • Direct supervision of six TRIO front line staff whom operate on three campuses.
  • Design training for staff to meet retention goals and create a unified team
  • Evaluate outcomes of all the conditions outlined in the grant through oversight of grant objects that each counselor is required to meet
  • Implement, monitor, and evaluate comprehensive services of 165 participants
  • Create and implement standardized TRiO processes, procedures, and forms to maintain accurate, timely, and complete record keeping process
  • Review, analyze, compile, and submit data for program objectives in the established Annual Performance Report (APR) to Department of Education
  • Administer data regarding participants and program outcomes; conduct research regarding program effectiveness and student tracking; and create and/or archive project documentation
  • Communicate with the U.S. Department of Education program specialist assigned to Southeast Community College
  • Attend affiliate (MO-KAN-NE) and national conferences for TRiO/ Student Support Services; Association of Higher Education and Disabilities (AHEAD) national and affiliate conferences (WinAHEAD)
Director of ADA and Academic Support; 504 Compliance Officer
Seward, NE
Concordia University/ Oct 2006 to May 2014
  • Achieved a systematic system for delivering services for students with disabilities in undergraduate and graduate studies (both on-campus and online)
  • Developed guidelines for processes and policies for the ADA office
  • Interpreted diagnostic testing, IEP's, 504 plans, veterans documentation, and physician letters to determine if a student was eligible for accommodations in higher education
  • Analyzed individual student "needs" and suggested assistive technology. Referred student to relevant outside agencies
  • Executed in-house training for Kurzweil Firefly and Inspiration software
  • Established reasonable academic and housing accommodations based on eligibility, case law, the ADA, 502, 503, 504, and 508 Rehabilitation Act of 1973, and ADA Restoration Act
  • Designed and conducted programming to educate the CUNE community about the needs of students with disabilities and students at risk at the undergraduate and graduate levels
  • Determined and managed the budget for the Academic Support (undergraduate and graduate) and ADA department
  • Investigated, collected correspondences related to cases and mediated formal ADA complaints related to students with disabilities
  • Remained knowledgeable of current state and federal law, regulations, and trends in the field of education related to discriminatory and best practices for the ADA, Section 502, 503, 504, and 508 of the Rehabilitation Act, Family Medical Leave Act
  • Lead and evaluated 16 staff in the Academic Resource Center and ADA
  • Planned weekly meetings with full-time and part-time staff to discuss student cases, departmental goals, and how to improve processes
  • Developed programs and services for students at-risk (first generation, low economic status, and students with disabilities) based on needs assessment and evaluation
  • Developed a centralized tutoring center along with training and a evaluation system for tutors
  • Researched and wrote a proposal for an online tutoring system to address the needs of both graduate and undergraduate students
  • Updated web pages for Academic Resource Center and ADA that relayed student support services and links to educational resources
  • Counseled undergraduates and graduates in regard to educational and professional goals by partnering with an academic advisor, faculty, family, and career counselor
  • Managed a caseload of students at risk for academic coaching (study skills, time management, procrastination, prioritizing, and other areas based on needs assessment)
  • Explained University services and procedures to students and families, fielded phone inquiries and email communications, presented at orientation programs
  • Maintained relationships via professional phone calls, presenting, and visits to outside agencies such as NCBVI, ESU's, Vocational Rehabilitation, Assistive Technology Project (ATP)
  • Contributed to writing and publishing policies and procedures related to student medical withdraws and admissions
  • Served on the conditional admit, medical withdraw, student actions, and CARE committee (students flagged as a concern due to concerns by instructors and staff)
  • Attended affiliate and national conferences for the Association of Higher Education and Disabilities
Assistant Director of Services for Students with Disabilities/Captionist/Braillist
University of Nebraska-Lincoln Jun 2000 to Oct 2006
  • Interpreted diagnostic testing, IEP's, 504 plans, and physician letters to determine if a student was eligible for accommodations in higher education
  • Met with students and/or families to develop accommodation plans; wrote individualized accommodation plans
  • Analyzed the students "needs" and suggested assistive technology (when appropriate). Referred student to both the UNL Academic Resource Center and relevant outside agencies
  • Communicated regularly with faculty and staff to provide services to students with disabilities
  • Provided accommodations to students with disabilities such as notetakers, alternative text, proctoring exams
  • Provided transcription services using C-print for students who were deaf or hard of hearing
  • Braillist for literary braille
  • Coordinated with faculty, student, and certified braillists for additional Literary and Nemeth braille
  • Collaborated with the Accommodation Resource Center at UNL to ensure the SSD office was up-to-date with assistive technology needs for testing accommodations
  • Updated, installed, and troubleshooted assistive technology software on computers in the SSD office
  • Developed and maintained strong ties with community agencies (i.e. NCBVI, Vocational Rehabilitation, ATP)
  • Attended affiliate and national conferences for the Association of Higher Education and Disabilities


  • Coordinate from a distance with Elsevier associates to implement an online testing service for students with disabilities.
  • Coordinate from a distance with Elsevier associates to implement an online testing service for students with disabilities.
Education
Master of Arts: Educational Psychology University of Nebraska-Lincoln Lincoln, NE
Bachelor of Arts: K-12 Special Education University of Nebraska-Kearney Kearney, NE
Associate of Arts: Education Northeast Community College Norfolk, NE
Certifications
Southeast Community College 
Spring 2017
 
BSAD 7009 
Coaching Employees to Success Course 
 
BSAD 7759 
Managing & Resolving Conflict
 
Lean-Six-Sigma-Yellow Belt 
 
Doane College
January-February 2015
COU 606
Professional Use of the Myers-Briggs Type Indicator and Other Instruments
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Education
2019
Master of Education : Adult and Higher Education: Student Personnel University of Central Oklahoma Edmond, OK, United States
2016
Bachelor of Science: Family Life Education: Marriage and Family University of Central Oklahoma Edmond, OK
Experience
10/2016 to Current
Coordinator of Group Tours University of Central Oklahoma Edmond, Oklahoma
  • Manage all prospective student's requests to
    meet with academic departments and coordinate scheduling appointments.
  • Coordinate daily tour welcome speeches and all group tours visiting campus.
  • One of the primary public contact and service providers for the Office of
    Undergraduate Admissions, responsible for daily front-line activity. Answers inquiries or general information regarding
    admissions, enrollment, records, and other enrollment management questions.
  • Assists with data entry of information received from prospective students.
    Performs other related duties as assigned.
08/2015 to 12/2016
President Alpha Kappa Alpha Sorority, Inc (Beta Beta) Edmond, OK
  • Preside over all chapter meetings.
  • Be the chief representative of the Beta Beta chapter at all times
  • Establish  committees and make appointments as required to carry out the business of the chapter 
  • Oversee the execution of duties of all officers including, but not limited to those outlined in the Constitution and Bylaws
  • Sign documents necessary to perform the will of the organization.
05/2015 to 12/2016
Vice President National Pan-Hellenic Council Edmond, OK
  • Assume the duties of the President in the absence or incapacity of the president and shall perform such other duties assigned.
  • Oversee that all members of the executive board effectively carryout their duties.
  • Coordinates the activities and planning of all committees and updates the NPHC Executive Board on all committees on a regular basis. Serve as ex-official member of all committees.
  • Perform all duties assigned by the President
09/2016 to 12/2016
Spirit Director President's Club Children's Christmas Party Edmond, OK
  • Coordinate room for the Presidents Childrens Christmas Club Party (PCCCP)
  • Coordinating the backpack room where sponsors bring gifts for the children
  • Responsible for recruiting and maintaining a committee of volunteers to help work backpack room leading up to party and the Santa Room on day of PCCCP
09/2014 to 10/2016
Student Ambassador Campus Tours Edmond, OK
  • Give professional and positive advice about the university.
  • Build rapport with tour guest and create an engaging atmosphere during tours.
  • Promote college life and encourage students to complete admissions application.
05/2015 to 08/2015
Director of Forge Diversity New Broncho Orientation University of Central Oklahoma Edmond, OK
  • Establish a committee and oversee the professional and leadership development workshops
  • Create budgets and timelines to make sure tasks are being completed
  • Responsible for the overall program, strategic planning, goal setting, and visioning of the orientation program
  • Develop relationships with faculty, staff and students.
09/2014 to 12/2014
Peer Leader Success Central Edmond, OK
  • Assisted the Instructor of a classroom of 16 freshman students on college readiness and life skills.
  • Assisted with curriculum over 15 academic weeks covering leadership, engagement, and activism.
  • Discussed strategies regarding student advocacy, resource utilization, and time management.
Presentations


  • Bowler, B., Peyketewa, Courtney. (October 2018) Promoting College Student Success for the Future: All Talk, Where's the Action? Presentation at the 2018 NASPA REGION IV-WEST Conference. Wichita, KS.
  • Bowler, B. (May, 2018) Student Engagement: Sorority Values. Presentation at the 2018 Panhellinic retreat. University of Central Oklahoma. Edmond, OK.
  • Bowler, B., Peyketewa, Courtney. (March 2018) ROMOTING DIVERSITY THROUGH TRANSFORMATIVE LEARNING:A Multicultural Perspective on Student Retention and Student Success in Higher Education. Presentation at the 2018 Transformative Learning Conference. Oklahoma City, OK.
AWARDS
  • 2018 Black Student Association Faculty/Staff Award
  • 2017 Paul Lehman Impact Award
  • 2016 Greek Woman of the Year - University of Central Oklahoma
  • 2016 Outstanding Leadership - Alpha Kappa Alpha Sorority, Inc
Affiliations and Professional Organizations
  • Alpha Kappa Alpha Sorority, Incorproated 
  • Student Affairs Administrators in Higher Education
  • Collegiate Information and Visitor Services Association
  • OKC Young Professionals
  • Obama Community Leadership Training Day
Community Service

Urban League of Greater Oklahoma City, Inc. 

  • Provide students with weekly activities that promote positive behaviors and academic excellence.
  • Promote college life and community service.

Rainbow Fleet

  • Provide referrals to licensed centers and/or family child care homes.
  • Ensure that the resource center is stocked with developmentally appropriate toys, books and games.


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Summary
Dedicated and detail-oriented Customer Service specialist with 10+ years of experience. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in relationship management and document control. 
Key Skills
  • Customer Focused
  • Leadership
  • Administrative & Management
  • Counseling
  • Problem Solver
  • Educational Instruction
  • Excellent Communicator
  • Strong Presentation Skills
Relevant Professional Experience
Curriculum Design/Implementation: 
  • Developed biblical curriculum for classroom instruction.
  • Instructed adults enrolled in Christian Education AS/BS degree programs in required basic education and religious studies. 
  • Instructed parishioners on biblical topics for spiritual growth.
  • Taught computer operations/media technology.
  • Planned/assisted with preparation, implementation and administration of parent involvement group sessions.
Counseling/Advisement:​
  • Provided one-on-one counseling to students about financial aid options/requirements. 
  • Offered educational/career advice to parishioners entering college.
  • Instructed low-income parents on parenting skills/techniques and behavior modification for children 0-12 years old.
  • Assisted clients in overcoming addictions/dependencies and life adjustments.
Administrative:
  • Managed customer service/clerical support to financial aid office. 
  • Input confidential information into Banner system and Microsoft word programs.
  • Assisted with completion of documentation such as FAFSA paperwork. 
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Managed staff, prepared work schedules and assigned duties.
  • Recruited families to join parenting program.
Work Experience
Financial Aid CSR Jun 2014 to Aug 2016
Nova Southeastern University Miami, FL
Director of Education May 2011 to Jan 2017
Church of the Rock "Jesus Christ", Inc. Miami, FL
Assistant Professor of Biblical Studies Jul 2005 to Jun 2009
National Alliance of Progressive Churches, College and Seminary Oviedo, FL
Parenting Specialist/Case Management May 2007 to Aug 2009
Richard Perrine Optimist Club Miami, FL
Counselor/Director Jul 2005 to Apr 2010
Church of the Rock "Jesus Christ", Inc. Gould, FL
Education
Bachelor of Science, Elementary Education Bethune Cookman University Daytona Beach, FL
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Executive Profile
Strategic, results-driven development professional distinguished by demonstrated success leading complex organizations to achieve outstanding programmatic and financial goals. Proven innovative approach to project development and implementation focused on leveraging resources and relationships to maximize outcomes and improve operations. Able to foster growth and expansion in fast changing environments. Skilled in engaging stakeholders around a purpose and vision to deliver outstanding results.
Skill Highlights
  • Communication
  • Leadership
  • Team building
  • Influencing
  • Risk management
  • Negotiation
  • Conflict management
  • Coaching
Core Accomplishments

Developed and led national, award winning Fortune 500 program, improving bottom line and CSR with over $300 million in product donation. ​

Implemented program improvements resulting in 16% increase in annual U.S. sales of international pharmaceutical client. 
Professional Experience
Executive Director, Operations & Analytics 06/2015 to 10/2016 Paratus Health Systems Alpharetta, GA Lead team providing outsourced pharma sales, marketing and sample delivery solutions. Execute flexible, fully compliant solution ensuring delivery of product to market quickly, profitably, while operating within client sales & marketing plans. Cross functional process to define support needs; infrastructure, data strategy. SFA and CRM system design, implementation and evolution to support business needs and oversee training support.
Program Director 10/2007 to 12/2014 The Home Depot/Foundation Atlanta, GA
Developed and led award winning national product philanthropy program resulting in over $300 million in product donation to partner nonprofit organizations. High level direction of day to day program execution across 1,200 The Home Depot stores. Partnered with cross functional teams to drive and direct the program, manage and report program analytics, ensure compliance and sustainability. Developed and implemented consolidated regional donation solution. Co-designed product donation capability from Consolidated Return Centers. (Continued)
National Account Director 10/2007 to 12/2014 Good360 Alexandria, VA
Directed successful, long term Fortune 500 partnership. Secured annual grant funding to support project staffing and outreach. Led a remote team in intense day to day program management, supporting program members and retail locations, driving program participation and annual revenue. Strengthened and grew partnership to consistently exceeded business development growth metrics around volume of product donations and fundraising targets. Doubled client's annual giving profile. 
Founder, CEO Real Estate Development & Investment 10/2003 to 09/2007 Timberland Property Development, LLC Kennesaw, GA
Demonstrated excellence in project development and direction including; properties identified for high yield residential development; contract negotiation: development of consistently successful business plans procuring A&D funding. Projects delivered on time and on budget. Vendor management including engineering firms; infrastructure development and architectural firms. Managed state and local permitting and project compliance of complex urban and rural developments. Directed staff and contract employees.
Founder, Qualifying Broker 08/1996 to 09/2007 Timberland Property Development Real Estate Division Kennesaw, GA Top producing firm with sales of over $90 million across nine developments. Directed planning and day to day operations of seasoned staff and contract employees to drive rapid developmental closeouts. Led staff in sales, marketing, contract negotiations, conflict resolution and client support.Specialized in turn-key management of residential projects including sales projections; contract negotiations; change order management; clear, concise and timely communications ensuring conflict resolution and timeline compliance.  Advised clients through ongoing vetting of floor plans for yield and sale-ability. Worked with engineering and architectural firms to determine project viability, top yield and marketable design. Assisted in state and local project compliance activities.
Education
Project Management Professional (PMP) 2016 Project Management Institute In process. 
Lori L. Allgood
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Summary
 
Results-driven operations, human resources and administrative professional with MBA from Northwestern University.  Proven track record of maximizing human capital and increasing efficiency of day-to-day operations while amplifying team productivity in fast-paced environments. Entrepreneurial spirit with proven ability in building teams and functions from the ground up and leading implementation of projects and initiatives from concept to completion. Excellent work ethic and organizational skills allied with reputation for making the right decision in ambiguous situations. 
Experience
CSC Family Partners Hinsdale, IL Director of Operations 06/2018 to Current
  • Provide strategic vision focusing on organizational culture, employee engagement, talent management,  career development and business prioritization.
  • Lead all human resource functions including, but not limited to, talent acquisition, performance management, professional development, employee relations, compensation, payroll and benefits.​
  • Update and formulate HR policies and procedures to represent best practices.  
  • Develop and deploy on-boarding and off-boarding programs.  
  • Oversee facilities management and spearhead analysis for firm relocation.
  • Foster strategic collaborations and build partnerships with key stakeholders in support of firm mission and vision.
HULL INVESTMENTS / KETCHUM TRADING / HTAA Chicago, IL Chief Administrative Officer 02/2012 to 06/2018
  • Provided operations, human resources and administrative leadership to Hull Investments family office and its financial subsidiaries Ketchum Trading and Hull Tactical Asset Allocation.
  • Designed and delivered HR programs including compensation,  benefits, employee development, performance management, talent acquisition, employee relations, on-boarding and off-boarding.
  • HR thought partner; advised and counseled firm leadership, managers and employees regarding all facets of HR including, but not limited to, organizational development, issue and conflict resolution, policy interpretation and compliance.
  • Led facilities programs including acquisition, renovations and build-outs of office space and proprietary trading computer rooms.
  • Managed internal compliance of proprietary trading firm, RIA and publicly traded ETF in conjunction with outsourced compliance professionals, partners and fund distributor.  
  • Conducted detailed due diligence for proposed acquisition of proprietary trading firm entity.
  • Provided oversight for administrative components of two private foundations.
  • Managed vendor relations; evaluated the financial impact of ongoing commitments, contracts and new initiatives of firm.   
  • Key player in establishing RIA that launched an actively managed ETF listed on the NYSE.   
  • Prepared reports, financials, board packets and presentations.
  • Served as member of Executive Team.
    QUANTLAB FINANCIAL LLC Houston, TX Director of Administration 11/2010 to 01/2012
    • ​Provided leadership and led administrative and facilities departments at company headquarters as well as disaster recovery locations.
    • Directed day-to-day delivery of administrative and facilities services.
    • Shaped, improved and implemented office management policies and procedures. 
    • Developed performance metrics and instituted facilities management planning for renovations and build outs.
    • Led Business Continuity and Disaster Recovery Task Teams.
    • Enhanced talent pool by providing guidance to HR on improvements to employee acquisition process.  
    MATLOCK CAPITAL LLC Chicago, IL Chief Administrative Officer 01/2000 to 11/2010
     
    • Provided strategic direction, tactical planning and oversight of the administrative functions and facilities to ensure smooth daily operations.
    • Directed day-to-day delivery of HR services and designed benefit plans including but not limited to medical, dental, 401K, life insurance, disability, tuition reimbursement and flexible spending accounts.
    • Led talent acquisition, employee retention and termination processes.
    • Coordinated Reduction In Force (RIF) which increased overall firm productivity while simultaneously reducing operating overhead by 60%. 
    • Established Broker/Dealer and accountable for regulatory compliance, including annual examinations.
    • Primary point of contact for Board of Directors, firm investors, bankers, legal counsel and regulatory agencies.
    Education
    MBA Kellogg School of Management, Northwestern University, Evanston, IL
    Bachelor of Science Miami University, Oxford, Ohio, USA